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Where do you want to work?
Deal with People
Mostly Sitting
Repetitive
$31,720
Average Salary
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Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
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Average Length of Employment
Top Careers Before Customer Support Representative
Top Careers After Customer Support Representative
Gender
Female
53.5%Male
44.8%Unknown
1.7%Ethnicity
White
79.1%Hispanic or Latino
11.6%Asian
6.8%Unknown
1.8%Black or African American
0.6%Languages Spoken
Spanish
58.9%French
10.7%German
6.4%Russian
2.9%Portuguese
2.9%Japanese
2.9%Arabic
2.1%Tagalog
1.8%Italian
1.8%Chinese
1.8%Mandarin
1.4%Carrier
1.4%Hindi
1.1%Korean
1.1%Afrikaans
0.7%Filipino
0.7%Belarusian
0.4%Vietnamese
0.4%Romanian
0.4%Shona
0.4%Customer Support Representative
Unfortunately we don’t have enough data for this section.
Schools
University of Phoenix
27.9%Strayer University
7.0%Kaplan University
5.5%Southern New Hampshire University
5.3%Ashford University
5.3%American InterContinental University
4.4%Grand Canyon University
4.2%Texas State University
4.0%Arizona State University
3.6%Georgia State University
3.6%Austin Community College
3.2%University of Central Florida
3.0%Colorado Technical University
3.0%University of North Texas
3.0%Utah Valley University
3.0%Northern Virginia Community College
3.0%Brigham Young University
3.0%San Francisco State University
2.7%University of Utah
2.7%University of Wisconsin - Milwaukee
2.7%Majors
Degrees
Bachelors
40.9%Other
27.9%Associate
15.5%Masters
9.0%Certificate
4.7%Diploma
1.5%Doctorate
0.3%License
0.3%Customer Support Representative
Unfortunately we don’t have enough data for this section.
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A Day in the Life: Call Center Agent