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What is a Customer Support Representative

Customer support representatives are the first contacts of the customers. They are there to see to the satisfaction of the customer. Their duties range from receiving orders to handling complaints and generally answering questions. Customer support representatives are needed in every industry as there is a unanimous decision that the customer truly is king. You are present to make the customer feel safe and willing to return. A customer support representative has to be knowledgeable about the company's products so they can answer questions efficiently. You might also be required to process payments and keep records of customer's details.

Great communication skills, knowledge of the POS, data entry skills, and of course, customer service skills are all skills needed to make the best customer support representative. You can become a customer support representative with a high school diploma. Experience in sales, customer service, or other related jobs is also highly valued. Customer support representatives earn $13.86 an hour or $28,827 a year.

There is more than meets the eye when it comes to being a Customer Support Representative. For example, did you know that they make an average of $15.59 an hour? That's $32,431 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Support Representative Do

There are certain skills that many Customer Support Representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Customer Support Representative does

How To Become a Customer Support Representative

If you're interested in becoming a Customer Support Representative, one of the first things to consider is how much education you need. We've determined that 50.2% of Customer Support Representatives have a bachelor's degree. In terms of higher education levels, we found that 3.9% of Customer Support Representatives have master's degrees. Even though most Customer Support Representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Support Representative. When we researched the most common majors for a Customer Support Representative, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Representative resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Customer Support Representative. In fact, many Customer Support Representative jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Representatives also have previous career experience in roles such as Cashier or Sales Associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. IBM Jobs (197)
  2. Honeywell Jobs (40)
  3. AT&T Jobs (121)
  4. Groupon Jobs (70)
  5. Sprint Jobs (50)
Average Salary
$32,431
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
288,078
Job Openings
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Customer Support Representative Career Paths

Top Careers Before Customer Support Representative

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Average Salary for a Customer Support Representative

Customer Support Representatives in America make an average salary of $32,431 per year or $16 per hour. The top 10 percent makes over $41,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$32,431
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12 Customer Support Representative Resume Examples

Learn How To Write a Customer Support Representative Resume

At Zippia, we went through countless Customer Support Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Support Representative Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. IBM Jobs (197)
  2. Honeywell Jobs (40)
  3. AT&T Jobs (121)
  4. Groupon Jobs (70)
  5. Sprint Jobs (50)

Choose From 10+ Customizable Customer Support Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Support Representative Resume
Customer Support Representative Resume
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Customer Support Representative Resume

Customer Support Representative Demographics

Customer Support Representative Gender Distribution

Male
Male
47%
Female
Female
53%

After extensive research and analysis, Zippia's data science team found that:

  • Among Customer Support Representatives, 53.0% of them are women, while 47.0% are men.

  • The most common race/ethnicity among Customer Support Representatives is White, which makes up 60.3% of all Customer Support Representatives.

  • The most common foreign language among Customer Support Representatives is Spanish at 58.2%.

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Customer Support Representative Education

Customer Support Representative Majors

29.9 %

Customer Support Representative Degrees

Bachelors

50.2 %

Associate

23.8 %

High School Diploma

15.1 %
Job Openings

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Online Courses For Customer Support Representative That You May Like

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Brilliant Customer Service: How to Impress your Customers!
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4.5
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Enhance your customer support and truly differentiate yourself from your competition!...

Start Improving Customer Service
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4.1
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Top Skills For a Customer Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.8% of Customer Support Representatives listed Communication on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Customer Support Representative

Some places are better than others when it comes to starting a career as a Customer Support Representative. The best states for people in this position are Alaska, Iowa, Minnesota, and Illinois. Customer Support Representatives make the most in Alaska with an average salary of $58,632. Whereas in Iowa and Minnesota, they would average $42,605 and $41,715, respectively. While Customer Support Representatives would only make an average of $41,489 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Iowa

Total Customer Support Representative Jobs:
1,643
Highest 10% Earn:
$55,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wyoming

Total Customer Support Representative Jobs:
280
Highest 10% Earn:
$52,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Illinois

Total Customer Support Representative Jobs:
4,986
Highest 10% Earn:
$55,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Support Representatives

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Top Customer Support Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Support Representatives and discovered their number of Customer Support Representative opportunities and average salary. Through our research, we concluded that Kelly Services was the best, especially with an average salary of $32,511. IBM follows up with an average salary of $80,865, and then comes AT&T; with an average of $35,828. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Support Representative. The employers include Datawatch Systems, Lowe's, and Thumbtack

Most Common Employers For Customer Support Representative

RankCompanyZippia ScoreAverage Customer Support Representative SalaryAverage Salary
1$80,865
2$52,909
3$35,828
4$35,554
5$32,906
6$32,511

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