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Become A Customer Support Representative

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Working As A Customer Support Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Support Representative Do At Kelly Services

* Job Description Material Operations Customer Service Rep.
* Under the supervision of the Materials Operations supervisor, the Customer Service Representative is responsible for managing phone calls and email inquiries from customers on campus, s/he is also responsible in maintaining department metrics and documents.
* Work performed will include, but not limited to: Answering phone calls and email inquiries and entering them in the inquiry log, coordinating special delivery of packages, coordinating package pickups, tracking lost packages and listing in a Google doc, submitting monthly numbers into the metrics spreadsheets, processing UPS and FedEx packages as they are received on campus, processing outgoing UPS and FedEx packages, and setting up meetings.
* Work closely with receiving, distribution, shipping, and leadership- learning the different aspects of each part of Material Operations.
* The individual will help reduce and improve customer response time.
* Work closely with the storage and disposition team, sample transport and the Zero Waste Team to ensure timely delivery of all materials on and off campus.
* Ensure that all work is completed by end of day.
* Utilize time wisely to maximize productivity
* Serve as a liaison between customers and warehouse staff.
* Complete training records in a timely manner

What Does A Customer Support Representative Do At Cummins Inc.

* Assist customers in person, via phone, email, and faxes with parts research and ordering
* Provide basic technical support for customers within published guidelines
* Follow up with customers on existing orders and advanced technical requests
* Assist with researching billing questions and order discrepancies
* Process credit card and check payments for orders via phone, email and fax
* Provide rotating 24/7 on call support for parts
* If you want to develop your career with the
* industry leader who gives you the innovative technology you love to work with and empowers you to deliver a
* service you can be proud of – then

What Does A Customer Support Representative Do At Microfinancial Inc.

* Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner
* Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.
* Working with other departments as necessary to resolve customer disputes/inquires.
* Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.
* Processing and responding to mail sent by customers, and performing other administrative duties as directed

What Does A Customer Support Representative Do At Viva USA Inc.

* Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
* Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
* Distributes additional product/service/policy information to customers, dealers, and client personnel.
* Develops common solutions to problems with team members to maintain required service levels.
* Maintains the accuracy and availability of customer related information on-line.
* Assists in the promotion of client products/services/programs through special program offerings, special mailings and pro-active user contact.
* Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution

What Does A Customer Support Representative Do At Generac Power Systems, Inc.

* Provides excellent customer care to customers in a timely manner.
* Provides accurate information to customers in a friendly manner.
* Seeks out answers to questions within the materials and tools available.
* Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
* Achieves incoming call goals.
* Maintains product knowledge through training and continuing education.
* Fosters a positive team atmosphere in all functions of Customer Support.
* Maintains a “customer first” attitude at all times.
* Performs other duties as assigned.
* Qualifications

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How To Become A Customer Support Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Support Representative jobs

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Customer Support Representative Career Paths

Customer Support Representative
Support Representative Technical Support Specialist Specialist
Account Manager
5 Yearsyrs
Support Representative Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Account Executive Personal Banker Call Center Representative
Call Center Manager
6 Yearsyrs
Account Representative Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Specialist Service Specialist Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Sales Consultant Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Technical Support Representative Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Project Manager Program Manager Marketing Manager
Marketing Director
7 Yearsyrs
Technical Support Specialist Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Customer Support Specialist Project Manager Product Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Technical Support Representative Technical Support Technician Technician
Service Manager
7 Yearsyrs
Customer Support Specialist Support Specialist Service Coordinator
Service Supervisor
6 Yearsyrs
Customer Care Representative Technical Support Representative Technical Support Specialist
Support Supervisor
5 Yearsyrs
Customer Care Representative Specialist Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Customer Support Representative Demographics

Gender

  • Female

    53.5%
  • Male

    44.8%
  • Unknown

    1.7%

Ethnicity

  • White

    79.1%
  • Hispanic or Latino

    11.6%
  • Asian

    6.8%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    58.9%
  • French

    10.7%
  • German

    6.4%
  • Russian

    2.9%
  • Portuguese

    2.9%
  • Japanese

    2.9%
  • Arabic

    2.1%
  • Tagalog

    1.8%
  • Italian

    1.8%
  • Chinese

    1.8%
  • Mandarin

    1.4%
  • Carrier

    1.4%
  • Hindi

    1.1%
  • Korean

    1.1%
  • Afrikaans

    0.7%
  • Filipino

    0.7%
  • Belarusian

    0.4%
  • Vietnamese

    0.4%
  • Romanian

    0.4%
  • Shona

    0.4%
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Customer Support Representative

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Customer Support Representative Education

Customer Support Representative

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Top Skills for A Customer Support Representative

CustomerServiceRepresentativesCustomerServiceSupportTechnicalSupportEmailSupportTelephoneCallsInternetTroubleshootEnsureCustomerSatisfactionInboundPhoneCallsCustomerInquiriesDataEntryWindowsXPTechnicalIssuesCustomerAccountsCustomerCallsHighVolumeCustomerComplaintsOutboundCallsCustomerOrdersAccountInformation

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Top Customer Support Representative Skills

  1. Customer Service Representatives
  2. Customer Service Support
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Group Lead/Supervisor and customer service representatives.
  • Promoted to Customer Service Support adviser.
  • Assist customers in purchasing, providing technical support and merchant coordination, and auditing international company branches' adherence to policy.
  • Provided email support to customers with tax preparation inquiries.
  • Provided quality service to existing and prospective customers via inbound telephone calls.

Top Customer Support Representative Employers

Customer Support Representative Videos

A Day in the Life: Call Center Agent

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