There is more than meets the eye when it comes to being a customer support representative. For example, did you know that they make an average of $15.69 an hour? That's $32,641 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.
When it comes to the most important skills required to be a customer support representative, we found that a lot of resumes listed 13.1% of customer support representatives included communication, while 12.2% of resumes included customer service, and 11.8% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support representative job title. But what industry to start with? Most customer support representatives actually find jobs in the professional and technology industries.
If you're interested in becoming a customer support representative, one of the first things to consider is how much education you need. We've determined that 40.7% of customer support representatives have a bachelor's degree. In terms of higher education levels, we found that 5.8% of customer support representatives have master's degrees. Even though some customer support representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer support representative. When we researched the most common majors for a customer support representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer support representative resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer support representative. In fact, many customer support representative jobs require experience in a role such as customer service representative. Meanwhile, many customer support representatives also have previous career experience in roles such as cashier or sales associate.