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Working as a Customer Support Representative

There is more than meets the eye when it comes to being a customer support representative. For example, did you know that they make an average of $15.69 an hour? That's $32,641 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Support Representative Do

There are certain skills that many customer support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer support representative, we found that a lot of resumes listed 13.1% of customer support representatives included communication, while 12.2% of resumes included customer service, and 11.8% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support representative job title. But what industry to start with? Most customer support representatives actually find jobs in the professional and technology industries.

How To Become a Customer Support Representative

If you're interested in becoming a customer support representative, one of the first things to consider is how much education you need. We've determined that 40.7% of customer support representatives have a bachelor's degree. In terms of higher education levels, we found that 5.8% of customer support representatives have master's degrees. Even though some customer support representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support representative. When we researched the most common majors for a customer support representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer support representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer support representative. In fact, many customer support representative jobs require experience in a role such as customer service representative. Meanwhile, many customer support representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary$32,641
Job Growth Rate-2%

Customer Support Representative Jobs

Customer Support Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Support Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Support Representative Resume

At Zippia, we went through countless Customer Support Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Support Representative Career Paths

Top Careers Before Customer Support Representative

Top Careers After Customer Support Representative

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Support Representative

Customer Support Representatives in America make an average salary of $32,641 per year or $16 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$32,641

Best Paying Cities

Average Salary
Salary Range33k - 53k$42k$41,901
Salary Range28k - 49k$38k$37,714
Salary Range30k - 40k$35k$35,372
Salary Range30k - 40k$35k$35,036
Salary Range29k - 41k$35k$34,766
Salary Range29k - 39k$35k$34,576
$23k
$53k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Rs50-Customer Support Representative I
Rs50-Customer Support Representative I
Kelly Services
Kelly Services
10/29/2020
10/29/2020
$33,39210/29/2020
$33,392
Customer Support Representative I
Customer Support Representative I
Kelly Services
Kelly Services
10/29/2020
10/29/2020
$39,65310/29/2020
$39,653
Customer Support Representative
Customer Support Representative
Kelly
Kelly
10/29/2020
10/29/2020
$41,74010/29/2020
$41,740
Customer Support Representative
Customer Support Representative
Robert Half
Robert Half
10/28/2020
10/28/2020
$31,30510/28/2020
$31,305
Legal Customer Support Representative Needed Asap
Legal Customer Support Representative Needed Asap
Aerotek
Aerotek
10/28/2020
10/28/2020
$52,17510/28/2020
$52,175
See More Recent Salaries

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Customer Support Representative Demographics

Gender

female

52.4%

male

43.3%

unknown

4.2%

Ethnicity

White

60.7%

Hispanic or Latino

18.0%

Black or African American

10.3%

Foreign Languages Spoken

Spanish

58.2%

French

9.4%

German

5.3%
See More Demographics

Customer Support Representative Education

Majors

Degrees

Bachelors

40.7%

High School Diploma

20.9%

Associate

20.3%

Entry Level Jobs For Becoming A Customer Support Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.1% of customer support representatives listed communication on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Support Representative

Some places are better than others when it comes to starting a career as a customer support representative. The best states for people in this position are Massachusetts, Connecticut, California, and West Virginia. Customer support representatives make the most in Massachusetts with an average salary of $38,394. Whereas in Connecticut and California, they would average $37,900 and $37,873, respectively. While customer support representatives would only make an average of $37,855 in West Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. West Virginia

Total Customer Support Representative Jobs:
595
Highest 10% Earn:
$55,000
Location Quotient:
1.75
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wyoming

Total Customer Support Representative Jobs:
215
Highest 10% Earn:
$45,000
Location Quotient:
1.56
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Ohio

Total Customer Support Representative Jobs:
3,700
Highest 10% Earn:
$47,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Customer Support Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer support representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer support representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Support Representative Resume

At Zippia, we went through countless customer support representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Customer Support Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer support representatives and discovered their number of customer support representative opportunities and average salary. Through our research, we concluded that Convergys Corporation was the best, especially with an average salary of $28,526. IBM follows up with an average salary of $84,673, and then comes Xerox with an average of $44,553. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer support representative. The employers include Jack Henry & Associates, Rite Aid, and Kelly Services

1. Convergys
4.3
Avg. Salary: 
$28,526
Customer Support Representatives Hired: 
222+
2. IBM
4.7
Avg. Salary: 
$84,673
Customer Support Representatives Hired: 
201+
3. Xerox
4.7
Avg. Salary: 
$44,553
Customer Support Representatives Hired: 
113+
4. AT&T
4.7
Avg. Salary: 
$61,738
Customer Support Representatives Hired: 
111+
5. Teletech Holdings
4.0
Avg. Salary: 
$27,539
Customer Support Representatives Hired: 
89+
6. Groupon
4.7
Avg. Salary: 
$90,168
Customer Support Representatives Hired: 
70+

Customer Support Representative Videos

Recently Added Customer Support Representative Jobs

Updated October 2, 2020