Customer support representatives are the first contacts of the customers. They are there to see to the satisfaction of the customer. Their duties range from receiving orders to handling complaints and generally answering questions. Customer support representatives are needed in every industry as there is a unanimous decision that the customer truly is king. You are present to make the customer feel safe and willing to return. A customer support representative has to be knowledgeable about the company's products so they can answer questions efficiently. You might also be required to process payments and keep records of customer's details.
Great communication skills, knowledge of the POS, data entry skills, and of course, customer service skills are all skills needed to make the best customer support representative. You can become a customer support representative with a high school diploma. Experience in sales, customer service, or other related jobs is also highly valued. Customer support representatives earn $13.86 an hour or $28,827 a year.
There is more than meets the eye when it comes to being a Customer Support Representative. For example, did you know that they make an average of $15.59 an hour? That's $32,431 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Customer Support Representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
If you're interested in becoming a Customer Support Representative, one of the first things to consider is how much education you need. We've determined that 50.2% of Customer Support Representatives have a bachelor's degree. In terms of higher education levels, we found that 3.9% of Customer Support Representatives have master's degrees. Even though most Customer Support Representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Representative. When we researched the most common majors for a Customer Support Representative, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Representative resumes include High School Diploma degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Support Representative. In fact, many Customer Support Representative jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Representatives also have previous career experience in roles such as Cashier or Sales Associate.