Customer support representatives are the first contacts of the customers. They are there to see to the satisfaction of the customer. Their duties range from receiving orders to handling complaints and generally answering questions. Customer support representatives are needed in every industry as there is a unanimous decision that the customer truly is king. You are present to make the customer feel safe and willing to return. A customer support representative has to be knowledgeable about the company's products so they can answer questions efficiently. You might also be required to process payments and keep records of customer's details.
Great communication skills, knowledge of the POS, data entry skills, and of course, customer service skills are all skills needed to make the best customer support representative. You can become a customer support representative with a high school diploma. Experience in sales, customer service, or other related jobs is also highly valued. Customer support representatives earn $13.86 an hour or $28,827 a year.
How to Become a Customer Support Representative
What is a Customer Support Representative
There is more than meets the eye when it comes to being a Customer Support Representative. For example, did you know that they make an average of $15.59 an hour? That's $32,431 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Customer Support Representative Do
There are certain skills that many Customer Support Representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
How To Become a Customer Support Representative
If you're interested in becoming a Customer Support Representative, one of the first things to consider is how much education you need. We've determined that 50.2% of Customer Support Representatives have a bachelor's degree. In terms of higher education levels, we found that 3.9% of Customer Support Representatives have master's degrees. Even though most Customer Support Representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Representative. When we researched the most common majors for a Customer Support Representative, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Representative resumes include High School Diploma degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Support Representative. In fact, many Customer Support Representative jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Representatives also have previous career experience in roles such as Cashier or Sales Associate.
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Customer Support Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Technical Support Specialist you might progress to a role such as Systems Administrator eventually. Later on in your career, you could end up with the title Information Technology Manager.
Customer Support Representative Jobs You Might Like
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Average Salary for a Customer Support Representative
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12 Customer Support Representative Resume Examples
Build a professional customer support representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your customer support representative resume.
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Theresa Martinez Customer Support Representative |
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Rachel Martinez Customer Support Representative Experience Customer Support Representative2020 - Present Domino's Pizza•Goodlettsville, TN
Lead Customer Service Representative2010 - 2020 Domino's Pizza•Goodlettsville, TN
Customer Service Retail Associate2003 - 2010 Dollar General•Goodlettsville, TN
Skills Customer ServiceCRMSales FloorFront EndPositive AttitudeSales TransactionsCommunicationWindowsGreeting CustomersPatience Education High School Diploma 2003 - 2003 |
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Learn How To Write a Customer Support Representative Resume
At Zippia, we went through countless Customer Support Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Customer Support Representative Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Customer Support Representative Resume templates
Zippia allows you to choose from different easy-to-use Customer Support Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Customer Support Representative Demographics
Customer Support Representative Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Customer Support Representatives, 53.0% of them are women, while 47.0% are men.
- The most common race/ethnicity among Customer Support Representatives is White, which makes up 60.3% of all Customer Support Representatives.
- The most common foreign language among Customer Support Representatives is Spanish at 58.2%.
Find the best Customer Support Representative job for you
Customer Support Representative Jobs You Might Like
- High Paying Customer Support Representative Jobs - $41K and Up
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Find the best Customer Support Representative job for you
Customer Support Representative Jobs You Might Like
- High Paying Customer Support Representative Jobs - $41K and Up
- Work From Home Customer Support Representative Jobs
- Entry Level Customer Support Representative Jobs
- Part Time Customer Support Representative Jobs
- Actively Hiring
- No Degree Customer Support Representative Jobs
Online Courses For Customer Support Representative That You May Like
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Enhance your customer support and truly differentiate yourself from your competition!...
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
Top Skills For a Customer Support Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.8% of Customer Support Representatives listed Communication on their resume, but soft skills such as Communication skills and Computer skills are important as well.
Best States For a Customer Support Representative
Some places are better than others when it comes to starting a career as a Customer Support Representative. The best states for people in this position are Alaska, Iowa, Minnesota, and Illinois. Customer Support Representatives make the most in Alaska with an average salary of $58,632. Whereas in Iowa and Minnesota, they would average $42,605 and $41,715, respectively. While Customer Support Representatives would only make an average of $41,489 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Iowa
$42,605
Avg. Salary
2. Wyoming
$41,151
Avg. Salary
3. Illinois
$41,489
Avg. Salary
How Do Customer Support Representative Rate Their Jobs?
Top Customer Support Representative Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Support Representatives and discovered their number of Customer Support Representative opportunities and average salary. Through our research, we concluded that Kelly Services was the best, especially with an average salary of $32,511. IBM follows up with an average salary of $80,865, and then comes AT&T; with an average of $35,828. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Support Representative. The employers include Datawatch Systems, Lowe's, and Thumbtack
Customer Support Representative Videos
