Customer support representative demographics and statistics in the US
Customer support representative demographics research summary. Zippia estimates customer support representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer support representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support representatives after extensive research and analysis:
- There are over 334,978 customer support representatives currently employed in the United States.
- 53.0% of all customer support representatives are women, while 47.0% are men.
- The average customer support representative age is 40 years old.
- The most common ethnicity of customer support representatives is White (55.4%), followed by Hispanic or Latino (20.1%), Black or African American (10.9%) and Asian (7.3%).
- Customer support representatives are most in-demand in Austin, TX.
- The finance industry is the highest-paying for customer support representatives.
- 7% of all customer support representatives are LGBT.
On this page
Customer support representative demographics by:
Customer support representative gender statistics
53.0% of customer support representatives are women and 47.0% of customer support representatives are men.
- Female, 53.0%
- Male, 47.0%
Customer support representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 53.0% |
| Male | 47.0% |
Customer support representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$39,179
Female income
$37,958
Customer support representative gender ratio over time
This data breaks down the percentage of men and women in customer support representative positions over time. Currently, 53.0% of customer support representatives are female.
Customer support representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 45.04% | 54.96% |
| 2011 | 44.87% | 55.13% |
| 2012 | 46.59% | 53.41% |
| 2013 | 47.09% | 52.91% |
| 2014 | 47.66% | 52.34% |
| 2015 | 47.53% | 52.47% |
| 2016 | 48.17% | 51.83% |
| 2017 | 48.65% | 51.35% |
| 2018 | 47.18% | 52.82% |
| 2019 | 46.69% | 53.31% |
| 2020 | 47.41% | 52.59% |
| 2021 | 46.98% | 53.02% |
Customer support representative related jobs gender ratio
We compared customer support representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Support Representative | 47% | 53% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support representative demographics by race
The most common ethnicity among customer support representatives is White, which makes up 55.4% of all customer support representatives. Comparatively, 20.1% of customer support representatives are Hispanic or Latino and 10.9% of customer support representatives are Black or African American.
- White, 55.4%
- Hispanic or Latino, 20.1%
- Black or African American, 10.9%
- Asian, 7.3%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.8%
Customer support representative race
| Customer support representative race | Percentages |
|---|---|
| White | 55.4% |
| Hispanic or Latino | 20.1% |
| Black or African American | 10.9% |
| Asian | 7.3% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.8% |
Customer support representative race and ethnicity over time
See how customer support representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.84% | 11.16% | 6.56% | 16.18% |
| 2011 | 62.56% | 11.45% | 6.70% | 16.06% |
| 2012 | 61.75% | 11.33% | 6.51% | 16.91% |
| 2013 | 62.10% | 11.16% | 6.68% | 16.58% |
| 2014 | 61.48% | 11.10% | 6.99% | 16.77% |
| 2015 | 60.86% | 10.85% | 6.77% | 17.88% |
| 2016 | 59.98% | 11.34% | 7.02% | 17.78% |
| 2017 | 60.89% | 10.75% | 6.98% | 17.60% |
| 2018 | 60.71% | 10.33% | 7.15% | 17.98% |
| 2019 | 60.31% | 10.53% | 6.95% | 18.50% |
| 2020 | 57.75% | 9.93% | 7.10% | 19.11% |
| 2021 | 55.43% | 10.90% | 7.27% | 20.13% |
Customer support representative wage gap by race
According to our data, asian customer support representatives have the highest average salary compared to other ethnicities. Black or african american customer support representatives have the lowest average salary at $38,810.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,859 |
| White | $39,241 |
| Black or African American | $38,810 |
| Asian | $39,851 |
| Hispanic or Latino | $39,140 |
Average customer support representative age
See how the average age of customer support representatives varies based on ethnicity and gender.
Male
Female
Customer support representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer support representative age breakdown
The average age of customer support representatives is 40+ years years old, representing 49% of the customer support representative population.
Customer support representative age breakdown
| Customer Support Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer support representative educational attainment
The most common degree for customer support representatives is bachelor's degree, with 50% of customer support representatives earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 15%.
- Bachelor's, 50%
- Associate, 24%
- High School Diploma, 15%
- Diploma, 4%
- Other Degrees, 7%
Customer support representatives by degree level
| Customer support representative degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 24% |
| High School Diploma | 15% |
| Diploma | 4% |
| Other Degrees | 7% |
Customer support representative jobs you might like
Customer support representative wage gap by degree level
According to the data, customer support representatives with a Master's degree earn more than those without, at $42,990 annually. With a Bachelor's degree, customer support representatives earn a median annual income of $41,498 compared to $38,231 for customer support representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,990 |
| High School Diploma or Less | $37,086 |
| Bachelor's Degree | $41,498 |
| Some College/ Associate Degree | $38,231 |
Customer support representative employment statistics
Most customer support representatives work for a public in the technology industry.
Company size where customer support representatives work
Below, you can see the size of companies where customer support representatives work.
Customer support representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 40% |
Customer support representative jobs by company type
Employees with the customer support representative job title have their preferences when it comes to working for a company. For instance, most customer support representatives prefer to work at public companies over private companies.
Customer support representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 49% |
| Private | 47% |
| Government | 1% |
Customer support representative jobs by industry
The most common industries for customer support representatives are technology, professional and finance.
Customer support representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Technology | 18% |
| Professional | 11% |
| Finance | 9% |
| Retail | 6% |
| Telecommunication | 5% |
| Health Care | 5% |
| Manufacturing | 4% |
| Media | 3% |
| Internet | 3% |
| Transportation | 2% |
| Start-up | 2% |
| Insurance | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Hospitality | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer support representative turnover and employment statistics
Customer support representative unemployment rate over time
The unemployment rate for customer support representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support representative unemployment rate by year
| Year | Customer support representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer support representative tenure
The average customer support representative stays at their job for 1-2 years, based on the 11,188 customer support representatives resumes in Zippia's database.
Customer support representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 37% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer support representative LGBT ratio compared to similar jobs
Review the percent of customer support representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Work Force Advisor | 6.73% | 41,540 |
| Customer Support Representative | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Circulation Assistant | 11.16% | 738 |
| Human Resources Trainer | 15.31% | 61,462 |
Similar customer support representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Work Force Advisor | 6.73% | 41,540 |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Circulation Assistant | 11.16% | 738 |
| Human Resources Trainer | 15.31% | 61,462 |
Foreign languages spoken by customer support representatives
The most common foreign language among customer support representatives is Spanish at 58.2%. The second-most popular foreign language spoken is French at 9.4% and German is the third-most popular at 5.3%.
- Spanish, 58.2%
- French, 9.4%
- German, 5.3%
- Portuguese, 3.3%
- Japanese, 3.0%
- Other, 20.8%
Customer support representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 58.2% |
| French | 9.4% |
| German | 5.3% |
| Portuguese | 3.3% |
| Japanese | 3.0% |
| Other | 20.8% |
