Customer Support Representative Full Time jobs

HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home). This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) 1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. Research and answer calls from clients, underwriters and third parties. Advise clients regarding insurance coverage and risk management issues. Process policy changes and cancellations. Handle claims and billing inquiries. Foster and maintain good working relationships with insurance companies and underwriters. 2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. 3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. 4. Perform any additional responsibilities as requested or assigned. Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers, and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: High School Diploma or equivalent work experience and knowledge. Experience: Two years successful servicing experience with independent agency (or equivalent). Knowledge and Skills: Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes. Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance. Excellent analytical, problem-solving, and decision-making skills. Excellent oral, written, and interpersonal communication skills. Proven automation, time management, and organizational skills. Familiarity with risk assessment and risk management techniques. Other (licenses, certifications, schedule flexibility/OT, travel, etc.): Property and Casualty License Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results. Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits Equal Opportunity Employer If you are interested in this opportunity, please apply here or send your confidential resume to ************************** - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.

Why You Want To Work Here: We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone calls while providing top notch customer service. Responsibilities of the Call Center Representative: Answer all incoming telephone calls and email inquiries Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures Determine applicant eligibility according to program policies Coordinate responses with the appropriate personnel if customer requires an escalated level of support Clearly document all customer conversations in call tracking system Maintain respectful, professional working relationship with program participants Maintain high-ethical standards including maintaining strict confidentiality Perform other duties as assigned Qualifications of the Call Center Representative: Completed bachelor's degree or relevant experience Excellent customer service skills Good communication skills (oral, written, and listening) Conflict resolution skills Must be able to interact positively and cooperatively with individuals at all levels over the phone This position requires completion of a satisfactory background check Call Center Representative Arlington, VA (Hybrid) Full-time $20/hr

Our client, a not-for-profit health organization, is looking to hire a Customer Care Coordinator to join their team in Falls Church, VA! *** This begins as a 5-month contract with any opportunity to extend/convert *** Shift Hours - Monday-Thursday 9am-7:30pm & e/o weekend Training Schedule - Monday-Friday 8am-4:30pm for the first 6 weeks Responsibilities Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy. Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site. Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Company's Text Alert system to leaders and team members. Triages program patient calls and follows department or clinic workflow and or escalation protocols to notify on-call team members of the patient's emergent healthcare needs. Performs assigned equipment status checks on primary and back-up equipment and participates in monthly downtime exercises. Requirements At least 1 year of healthcare experience, dispatch experience preferred but not required Must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. #LI-JP7

Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Full Time Hours (36-40 Hours) Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.

Excellent, long time non-profit client is looking to hire a Customer Service Associate in their Member Services Department. The position is slated for six months, but there is a chance of extension and/or full-time hire. Position is onsite every day. Free covered parking and Metro accessible Anticipated start date is Jan 13, 2025. Number of hours per week and preferred schedule: 37.5 hours per week Monday - Friday 8:30 am to 5:00 pm Purpose and Justification: This temp position will support the Customer Service team with the increased CSC volume during peak season January - June that includes winter symposia, Annual Meeting Abstract deadline and general Annual Meeting volume. Responsibilities: Support phone calls within SLAs and follow-up requests Support email within SLAs and follow-up requests Administrative tasks as necessary Profile updates May need to work extended hours the week of Abstract deadline February 14 - 18 Must be available to work extended hours the week of Annual Meeting May 28 - June 5 Must be available to work over the weekend of Annual Meeting June 2-3 Required Qualifications: Excellent ability to resolve customer inquiries through phone, email and Chat Strong written and verbal communication skills, attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills. Minimum of 1-3 years of professional customer service experience, preferably in an association, non-profit sector or business office environment. A proven track record of providing excellent customer service and a strong focus on quality assurance. Ability to successfully adapt to a fast-paced and professional environment Proficiency with Microsoft applications (Word, Excel, PowerPoint) and database experience This is NOT a work from home position. There may be an opportunity to do so after training is has been SUCCESSFULLY completed Desirable but not required: Experience with CRM Nonprofit

For over 30 years, Fairfax Cryobank, a division of GIVF, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking energetic and compassionate full-time, entry-level, Client Services Specialists to join our fantastic CS team. Responsibilities: Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns. Build sustainable relationships and trust with client accounts through open and interactive communication. Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support. Meet personal/customer service team sales targets and call handling quotas. Process semen, product, and internet orders Liaison between patients and physician clients Schedule client depositor and designated donor appointments Triage calls to management and accounts receivable Able to handle multiple office responsibilities simultaneously. Other duties as needed. Requirements: Associate or Bachelor's degree preferred or minimum of 2 years of related work experience. Proven experience working in a call center or customer-support role is a huge plus. Must have patience and compassion for clients trying to conceive. Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule. Demonstrate strong phone and verbal communication skills along with active listening. Must be able to multi-task, prioritize, and be detail oriented. Must possess a high level of independent judgment and accuracy. Fluency in Spanish is a plus! Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams Must have a quiet home office work space Strongly prefer candidates from Virginia, Maryland and Washington DC area. Additional information: $20.00 per hour Quarterly bonus program Work Schedule Options: Remote: Monday- Friday: 11:30am- 8pm ET Remote : Monday - Thursday 10:30am-8pm ET and Saturday 11:30am-3:30pm ET On-site: Monday-Friday 9:30am to 6pm GIVF provides competitive compensation and generous benefits to our employees, including: Health, Dental and Vision insurance Flex Spending Account (FSA) and Health Savings Account (HSA) options Group term life insurance Short-term and long-term disability options 401K plan plus employer match Paid parental leave Tuition reimbursement program Paid vacation and sick time Paid company holidays Job training and development opportunities For more information about Fairfax Cryobank, we encourage you to visit our website at ************************ To apply, kindly email your cover letter, iinclude your work schedule preference and resume to ************* and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V **We review all applications and contact qualified candidates via email for further consideration.**

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

BizFirst is assisting our client in recruiting a talented and dedicated Customer Experience Consultant. In this role, the successful candidate will work closely with our client's customers, guiding and supporting them in implementing comprehensive solutions to enhance their business operations and customer engagement strategies. Key Responsibilities: Collaborate directly with clients to understand their needs and tailor solutions effectively. Deliver insights on the selection, implementation, and optimization of CRM and customer service tools. Provide expert guidance on best practices for tool adoption, ensuring smooth integration into clients' existing systems. Conduct training sessions for client teams to maximize tool usage and efficiency. Monitor and analyze tool performance, offering recommendations for enhancements to improve customer interaction and satisfaction. Work closely with client teams to ensure seamless integration of new solutions. Monitor and report on the success of implemented strategies, providing insights and recommendations for continuous improvement. Requirements: Proven experience as a consultant or in a similar role, with a focus on customer experience and solution implementation. Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer service software (e.g., Zendesk, Freshdesk). Experience with data analysis tools (e.g., Tableau, Google Analytics) for evaluating customer engagement and feedback. Knowledge of project management tools (e.g., Asana, Trello) for effective coordination of customer experience initiatives. Familiarity with communication platforms (e.g., Slack, Microsoft Teams) to ensure seamless internal and client communication. Strong ability to understand and translate client needs into actionable strategies. Excellent communication and interpersonal skills, with a knack for building strong client relationships. Bachelor's degree in business administration, Marketing, or related field preferred. Benefits: Competitive compensation package. Opportunities for professional growth and development. Dynamic and supportive work environment. Job Type: Full-time, Permanent Location: Reston, Virginia; On-site Client locations

Customer Service Representative Terms: Full-time Pay: $17.50/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities * Assist customers with issues and concerns they are experiencing during the use of the product and/or service * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced services

* 20000907 * Information Technology * Information Technology * Part-time - Wage / Part-time Salaried * Opening on: Dec 17 2024 * Closing on: Jan 2 2025 * Administration and Finance * 100123 - IT - Computing Support **Working Title:** **Customer Support Specialist (Part-Time, Two Positions)** **State Role Title:** Information Technology Specialist I **Position Type:** Part-time - Wage / Part-time Salaried **Position Status:** Part-Time **FLSA Status:** Non-Exempt: Eligible for Overtime **College/Division:** Information Technology **Department:** 100123 - IT - Computing Support **Pay Rate:** Hourly **Specify Range or Amount:** $20.63 No No No **Beginning Review Date:** 1/2/2025 **About JMU:** JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including: • A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU. • Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios. • A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits. • Holiday Breaks: The university is granted 12 holidays a year. • Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join. Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees! **General Information:** The IT Help Desk at James Madison University is accepting applications for two part-time Customer Support Specialist positions. This position provides timely, consistent, high-quality technical support and customer service to enable applicants, students, faculty, staff, affiliates and alumni of James Madison University to continue performing at the highest possible level. This position will be a year-round, part-time position working an average of 20-25 hours per week over the course of a calendar year. Part-time employees are not eligible for benefits. This position is primarily customer-facing, and is not eligible for telework at this time. **Duties and Responsibilities:** • Provide consistent and high-quality customer service and technical support to maximize the operational performance of the JMU community. • Experience and utilize a wide variety of software and hardware to assist in supporting the JMU Community while resolving concerns. • Assist in troubleshooting both hardware and software concerns on JMU-Owned devices/printers as well as personal devices. • As needed, will receive incoming calls and support the Help Desk's front desk. • Work with full-time staff, internal IT and other areas of JMU to expand their knowledge and resolve issues or concerns. • Develop technical knowledge, documentation, and assists internal IT in the testing of new technologies, projects. • Be available for after-hours support and on occasion, during holiday and/or exceptions to standard operational Help Desk hours to assist in special activities, volumes, product launches, etc. • Other duties and responsibilities as required. **Qualifications:** Required Qualifications: • Experience in troubleshooting desktop operating systems (Windows and mac OS), web browsers, and applications (Microsoft Office 365 email & clients, chat and collaboration tools) • Knowledge of basic hardware configurations (Dell and Apple) • Experience working in a team-oriented environment without the need of direct supervision • Ability to learn quickly learn and the willingness to explore new technologies • Excellent customer service skills • Strong willingness and desire to work within a team • Strong written and oral communication skills, with the ability to present ideas and training in user-friendly language • Adaptable, self-motivated, and the ability to multitask and to work under pressure **Additional Posting Information:** **Conditions of Employment:** Employment is contingent upon the successful completion of a criminal background check. This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. **EEO Statement:** James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************. **Reasonable Accommodation:** If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you. At James Madison University, Well Dukes is seeking a Coordinator of Wellness Programs to supervise undergraduate student wellness instructors and assist with development, implementation, and evaluation of various wellness programs. This position r... James Madison University's Facilities Management is accepting applications for full-time, day-shift, housekeeping workers. Applicants will be contacted via phone or email as positions become available. JMU offers excellent comprehensive benefits ...

**Details:** Lyndhurst , VA 22952 USA Dependent on Experience 2024-12-16 full-time FULL\_TIME Innovative Refrigeration Systems, Inc. *************** Innovative Refrigeration Systems, Inc. 81363 Prior relevant experience Prior Relevant Experience No **Description:** **Customer Support Representative** **Innovative Refrigeration Systems, Inc**. is looking for a results-oriented **Customer Support Representative** in Lyndhurst, VA. The **CSR** will act as the primary advocate for ongoing wellbeing of the customer after the sale has been closed. This person will facilitate and manage our Software as a Service (SaaS) onboarding process, resolve any support issues that arise, work with the staff to conduct training on our SaaS products, and manage customer relationships. This entry-level role will act with autonomy to ensure that customers are fully satisfied with the product and continue to be successful with Innovative's software. Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house. **Job Role:** The Customer Support Representative will own the customer relationship post sale and ensure successful onboarding, retention, and customer satisfaction for Innovative Software as a Service platforms. **Key Duties:** * Act as the primary point of contact for clients following sales of Innovative SaaS products * Own the entire relationship with clients including onboarding, implementation, adoption, retention, satisfaction, and ongoing training needs. + Conduct activation webinars for new client instances. + Actively coordinate software-training sessions to increase engagement and comprehension. + Address any customer support tickets and follow-up to ensure escalations are resolved. + Monitor analytics to track end user metrics and develop effective outreach strategies. * Establish long-term relationships with assigned clients as their trusted and strategic advisor by ensuring the continued value proposition of our products and services. * Conduct ongoing health checks for all accounts. * Conduct quarterly outreach to increase customer engagement and uncover new opportunities for the Sales and Engineering teams. * Work with various departments to connect with customers requiring assistance or guidance maintaining their programs. * Work with Sales team to up-sell additional products to existing customer base. * Collaborate with other colleagues to assist customers whose needs extend beyond software applications. **Requirements:** * 2+ years of general customer service experience preferred. * Good phone presence and ability to engage with customers over phone and through email. Professional email etiquette is necessary. * Strong computer skills to include Microsoft Office Suite, internet research, and database entry. Knowledge of Salesforce, HubSpot, other CRM, or helpdesk software is a plus. * Detail-oriented with the ability to multi-task. * Excellent verbal and written communication skills. * Strong problem-solving skills. * Deadline driven. * Must be able to work in a team environment but also independently with minimal supervision. **Preferences:** * Former SaaS experience in a customer-facing role. * Former professional coaching or teaching experience. **Benefits:** In addition to a competitive base salary, we offer a robust benefits package: * Retirement plan; **company matches dollar for dollar up to 15%** * Health insurance; company pays 75% of the premiums for employee/family * Dental insurance * Vision insurance * Weekly pay * Competitive vacation & holiday pay * Supplemental insurance available (Aflac) * Short-term & long-term disability coverage * Accidental death/dismemberment coverage after one year of employment * Life insurance coverage after one year of employment * Employee referral incentives * Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available * Discounts on cell phone plans, rental vehicles, and other company discounts for eligible positions If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!

Casey Auto Group is actively seeking Customer Service Representatives for immediate hire to join our Business Development Center! We are looking for an energetic and driven person responsible for generating appointments with Customers who have expressed interest in a new or preowned vehicle. Our trained Business Development Representatives deliver a premium Customer Experience by responding to Customer inquiries promptly, professionally, and courteously. Pay: $4,000.00 - $6,000.00 per month! High volume of outbound and inbound calls. Great fast-paced atmosphere! Great benefits package! Benefits Offered (not a complete list): Medical coverage through Aetna Dental, Vision, and Life Insurance through Metlife HSA, FSA, and LPFSA through HealthEquity Prescription Drug Coverage Company-paid virtual healthcare services through HealthJoy Telehealth visits Medical Bill Review Tobacco Cessation programs And more! Short- and Long-Term Disability Legal Resources and Identity Theft Protection Coverage Company-paid Employee Assistance Program (counseling services) Weekly pay Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more) 401 (k) Retirement Savings Plan Company Match- up to 2%, 4% company match (offer pretax and Roth) Company-paid Life Insurance Policy Two times annual salary Paid vacation time Requirements and Skills *Must be able to work 40 hours a week including evenings and weekends.* The ideal candidate needs the following: Excellent verbal and written communication skills Strong computer skills, able to type accurately and efficiently; multi-tasking Goal-oriented and able to focus on completing tasks Able to effectively work with management teams at all levels Outstanding Attendance and Punctuality Ability to work independently and as part of a team in a fast-paced environment Strong organizational and time management skills Strong work ethic and motivated by results and self-improvement Previous customer service or call center experience preferred A performance mindset. Responsibilities Answer customer calls and establish follow-up with sales appointments. Respond quickly to internet, phone, and live chat inquiries using the provided email templates & scripts. Provide customers with initial product information and direct them to the appropriate dealership resources. Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management. Utilize CRM and other tracking systems daily. Promptly and accurately, enter all customer inquiry data into the CRM Be willing to make high-volume outbound calls, as well as texting & emailing customers. Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals. Demonstrate understanding and application of effective appointment-setting strategies and techniques We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations. Receives no instructions on routine work, may determine methods and procedures on new assignments. Purchases and expedites orders for repair parts, outside services, and supplies necessary for the operation of the organization. Responsibilities and Duties 1. Serve as an enthusiastic ambassador of SIMCO's Mission in Service. 2. Process customer complaints in the SIMCO online system. 3. Create, process, quote, and approve estimates for in house troubleshooting and outside service. 4. Answer phones and effectively distribute messages to proper personnel. 5. Manage the Delayed Delivery Report (DDR) in an effective and professional manner. 6. Communicate with customers regarding the status of their equipment in a clear and concise fashion. 7. Schedule pick-up request from customers. 8. Create and add customer contact information. 9. Process Work Authorization Forms and credit card payments. 10. Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services. 11. Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements. Qualifications 1. Basic knowledge of computers and data entry. 2. Able to successfully multi-task and manage time efficiently. 3. Excellent verbal and written communication skills. 4. Ability to train others in CSR functions. 5. Ability to work with minimum supervision. 6. Friendly, courteous, and professional. 7. AA Degree or equivalent. 8. At least 3-year Customer Service experience Physical Demands Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance. Occasional standing and bending are required as is repetitive computer work. Working Environment * Work primarily in office, lab environment, and/or in shipping and receiving area. * Travel may be required to other domestic and possibly international locations What we offer: 1. Full-time, non-exempt position 2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement 3. Paid time off with vacation, sick and holiday leave SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. About Us: SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: *********************

**Customer Service Representative - Operations** * 5399 Wellington Branch Drive, Gainesville, VA, USA * Hourly * Full Time Email Me This Job **Energize your future by joining our team at Northern Virginia Electric Cooperative!** We are looking for a Customer Service Representative to perform analytical, financial and reporting functions associated with an engineering and construction environment. This role covers the full lifecycle of construction work requests and job orders from initiation of work requests in an Oracle-based work management information system (WMIS) through post construction as-built reconciliation. **This position may be required to work at both our Gainesville, VA and Minnieville, VA office locations, based on workload.** **Essential job functions will include, but are not limited to, the following:** * Secure required information from customers/developers to initiate work requests for new underground/overhead electric installations, relocations, conversions, retirements and street lights. * Complete various analyses necessary to create new service locations and customers in NOVEC's CIS to facilitate commencement of billing upon installation of service and ensure job site readiness prior to release to construction. * Plan, monitor, adjust and prioritize the schedule for construction of work requests and SOC Board job orders to facilitate completion of the work promptly and cost effectively. * Reconcile contractor invoices, conduct as-built processes and process meter installation data into the CIS system to ensure new facilities are correctly posted to NOVEC's continuing property records, entered into NOVEC's GIS mapping system and accurate customer billing is commenced. * Perform financial functions including administering post construction invoicing for adverse trenching and backfill as well as performing payroll time entry for construction staff involving analysis of crew timesheets to ensure conformity with collective bargaining agreement provisions. **Education and Experience:** High School Diploma or GED is required. An associate's degree in business or finance is desired. A minimum of two years of related experience is required. **Knowledge, Skills and Abilities Required:** * Ability to secure information regarding requests for new or upgraded service from customer, developers or internal staff members, analyzes request for each service location to determine type(s) of electric service required, determine applicable electric service tariff, correct local district and associated Distribution Engineering designer and initiates appropriate work requests(s) in Oracle-based work management information system (WMIS). * Ability to analyze a design-finalized work request engineering drawing and staking sheet to verify that the work request is complete, review job with Distribution Engineering designer and then distribute to NOVEC job site inspector assigned to territory. * Ability to research and verify service location information in ESRI GIS mapping program and local government real property database including determining subdivision, tax and NOVEC Board district, substation circuit(s) which will serve location and then creates service location(s) in Daffron customer information system (CIS). * Ability to research required county inspections and monitor receipt of CIAC payments required prior to creating connect service orders in CIS. Upon verification of receipt of required approvals, creates connect service orders utilizing the appropriate rate code for billing the customer, tax district, NOVEC Board District, setting up new customer accounts, verifying customer credit ratings. * Ability to prioritize components of the construction work to be completed and coordinate with electricians or representatives of other utilities required to be on-site during construction, completing or updating tasks in WMIS and ARM scheduling web portal. Advise contractors and/or NOVEC crews if all requirements have been met for new services to be metered. * Ability to determine and verify locational coordinates for excavation work and creates required Miss Utility ticket(s) providing both written instructions and highlighting excavation area on Miss Utility online maps. * Ability to review work assigned to contractors and NOVEC crews, documenting the status, estimated completion dates and workload quantity to balance the the cost of contractor or NOVEC crew overtime against additional mobilization costs. Redefine construction deadlines and work for more efficient use of contractor labor and reduction in additional project costs where possible. * Ability to reconcile invoices by analyzing invoices and staking sheet for completeness and re-calculating invoices utilizing as-built data entered into WMIS verifying contractor invoice compatible unit totals and pricing matches WMIS Webscripts reports. * Ability to analyze meter installation information verifying meter and ERT number(s) in CIS for newly constructed services and processes information into WMIS and Daffron CIS systems in accordance with strict timetable to ensure accurate initial billing. * Ability to perform payroll time entry for assigned construction staff into Lawson Time Management System and serve as backup for entry of time for other team members or their proxies in their absence or as dictated by workloads. * Ability to conduct WMIS audit processes utilizing Webscripts reports to investigate problems impeding the progression of work requests through division work flow processes and addressing issues by directing problems to the appropriate personnel for resolution tracking. **WHAT WE OFFER** * Premier health benefits, including an onsite wellness center. * Survivor and Disability benefits * 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12% * Life insurance * Vacation, Sick and Holiday Leave * Educational Assistance * Annual Company Events If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship or relocation for this position. You must select a location. You must select an education status answer. You must select a seeking status answer.

* 1407 Cummings Dr, Richmond, VA 23220, USA * Full Time Email Me This Job Michael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. The Customer Service Representative should be skilled at higher level thinking, be able to approach the customers as a trusted advisor and consultant, to ask qualifying and insightful questions, probe for the customers need and uncover issues and provide detail work requirements so the technician can properly detail work requirements for customers. We train our Representatives to be successful. This is a full time position of 40 hours per week in our Richmond Call Center. Overtime is available during our peak times. **Job Functions:** * Open and maintain customer accounts * Recommend beneficial products or services to customers to solve their needs * Contribute to team effort by accomplishing related results as needed * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers. Other duties as assigned **Requirements:** * Proven customer support experience. Familiar with computer functionality * Track record of over-achieving * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of personalities * Flexible schedule, must be able to work weekends * Team Oriented * Excellent communication and presentation skills * Ability to multitask, prioritize and manage time effectively * Bachelor's or Associate's Degree Preferred, High School Diploma or GED Required * Must possess higher level thinking skills, ability to follow a set process. Strategic thinker mindset * Must be able to successfully pass a comprehensive background check **Customer Service Representative top skills and proficiencies:** * Positive Attitude * Compassionate * Goal Oriented * Problem Solving * Loves Helping People * Likes to Have Fun * Solution/Consultative sales skills, ability to conduct a needs assessment and uncover issues, then communicate these needs and issues to the right trade while setting p the service call **Duties:** * Handle inbound customer service inquiries and maximize sales opportunities * Strive to achieve goals using approved scripts, strategies and technology * Probe for additional sales opportunities (cross-sell) * Remind previous clients of recommendations made my technicians and assess current needs * Coordinate service appointments * We promote from within * We build leaders who are developed, coached and trained * We provide career pathing with continuous training and development * You will be working with a great group of like-minded, high performing people **Benefits:** * Excellent hourly pay rate + Bonus * Comprehensive benefits after 30 days including Medical, Dental and Vision * Supplemental Life Insurance, Short Term and Long Term Disability, Legal Shield and FSA * 401K Plan with Company match * Paid Holidays and Paid Time Off * Growth Potential Michael and Son Services provides Equal Employment Opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type and/or other characteristics protected by federal, state or local laws. Position is based at our Richmond Virginia location. You must select a location. You must select an education status answer. You must select a seeking status answer.

Full Time in Stafford, VA **requirements** * Interest in marketing products and services based on customer needs * Excellent interpersonal skills * Excellent communication skills - written, verbal and listening * People-oriented * Organizational skills * Self-motivated * Detail oriented * Proactive in problem solving * Dedicated to customer service * Pride in getting work done accurately and timely * Ability to work in a team environment * Ability to effectively relate to a customer * Property and Casualty license (must be able to obtain) * Must be available to work the following schedule: 9am - 5pm Mon. - Fri. No Weekends, No Evenings If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. **about our agency** * Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. * We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance. * Our office is located in Stafford, VA. * Our office is open 9:00 am - 5:00 pm. * I have been a State Farm agent since 2009. * We have 40+ years of combined insurance experience in our office. **responsibilities** * Establish customer relationships and follow up with customers, as needed. * Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. * Use a customer-focused, needs-based review process to educate customers about insurance options. * Work with the agent to establish and meet marketing goals. * Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. * Work with the agent to identify and support local community events in our market. * Maintain a strong work ethic with a total commitment to success each and every day. **position overview** We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Michael Smith - State Farm Agent may be the right fit for you! **as an agent team member, you will receive...** * Hourly pay * Paid time off (vacation and personal/sick days) * Valuable experience * Growth potential/Opportunity for advancement within my agency **apply now and let us put you on the path to success.** *State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.* Earn benefits and rewards that are second to none

Asset Management - Institutional Client Specialist Location: Richmond, VA Department: Davenport Asset Management OVERVIEW This full-time, exempt position will initiate and lead institutional and high net worth client meetings while collaborating with our Davenport Advisors. The individual will deliver (and help create) high quality, compelling presentations that earns client and advisor trust and confidence. The Client Specialist will serve as an extension of our portfolio managers and will articulate our investment philosophy, strategy, performance attribution, and our outlook. They will serve as a trusted sales and marketing resource for Davenport's network of investment advisors and will encourage frequent client and prospect meetings. The Client Specialist will actively participate in meetings, seminars, and sales presentations and will work in a team environment collaborating with portfolio managers, marketing, and sales to develop the necessary presentation materials. RESPONSIBILITIES Include, but are not limited to: Serve as a product specialist for all of Davenport Asset Management strategies and lead client presentations and seminars. Serve as the point person for new business presentations, oversee the RFP process and help with client onboarding. Promote prospecting, client reviews, and marketing campaigns with our advisors. Work together with portfolio managers, sales, and marketing to improve communication to our advisors and create marketing materials. Develop a deep understanding of Davenport Asset Management offerings. Help develop and promote sales tools including campaigns, seminars, whitepapers, etc. Serve as an investment portfolio manager for institutional clients, consultants, and prospects. QUALIFICATIONS Ten years of Investment experience with the majority working directly with clients. Must have Bachelor's degree; CFA, MBA, CIPM or CFP preferred Series 7 & 66 registered or must obtain registration within six months of hire date. Proven track record of developing relationships and gaining new business. Must be able to multi-task with a strong service mindset to meet the expectations of our clients and advisors. Highly motivated with strong written and oral communication skills. Strong presentation skills and the ability to adapt to a wide range of audiences. Ability to work in a team environment and improve our messaging to retain and grow our assets under management. Responsive self-starter with a professional sales demeanor and a focus on excellent client service. Ability to work beyond normal business hours to meet client expectations. Broad knowledge of the investment landscape, markets, and the economy. SALARY & BENEFITS We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high deductible health plan with an HSA, an on-site Health Center, Paid Time Off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours. DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Suffolk, Virginia team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more. Benefits Competitive salary Full time permanent position Extended Benefits Plan (Vision/Dental/Prescription/etc.) 2 week vacation to start and 12 paid holidays Annual summer outing, monthly luncheon, December Christmas party Continued improvement training And much more! Responsibilities: Communicate with customers through various channels and respond to email orders and confirmations within 24 hours Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner Troubleshoot and investigate customer complaints, manage database records, and draft status reports on customer service issues Thorough knowledge of CMP products to provide product pricing and stock inquiries Provide warranty, product recall and replacement information quickly to the satisfaction of the customer Daily review of new and open tickets in the CRM Review prepayment orders to ensure orders are paid promptly prior to release Partner with the sales team to ensure high levels of customer satisfaction Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience Work with the production teams to ensure backorders are communicated to the customer Assist Account Receivable with short payments on customer orders Build sustainable relationships of trust through open and interactive communication with internal customers Provide Certificate of Insurance and Certificates of Origin to customers as needed Oversee daily the Customer Ship to Validation process Filing as required, answer reception calls and other duties assigned as required Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia- OSHA) regulations. Follow company and departmental policy and procedures Participate in meetings as required or requested Prepare annual goals and objectives and participate in job-related continuing education courses Contribute to the team spirit of cooperativeness Requirements: BSc degree in Business Administration or relevant field or equivalent work experience 3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry Order entry experience with preference to Infor Visual Proficient at Microsoft Office/Software Knowledge of CRM systems Excellent phone etiquette Excellent verbal, written and interpersonal skills Customer Service training programs would be an asset Hours 8:00 m - 5:00 pm, Monday to Friday CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources at ********************. We thank all applicants for their interest and advise that only those selected for an interview will be contacted. View all jobs at this company

Full-time Description Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team! We are seeking a Customer Service Representative/Teller (CSR/Teller) to join our team in Danville, VA! The CSR/Teller is the face of First National Bank and an essential member of the Retail branch team, making a meaningful impact on the lives of our customers and communities. The CSR/Teller must embody the high-performance behaviors of teamwork, professionalism, leading by being a positive example, and service: Demonstrating a commitment to First National Bank Customer Service Standards while maintaining a helpful attitude in a fast paced environment Have proven proficiency in cash handling and verbal communication What's in it for you? Competitive salary and other bonus opportunities Comprehensive medical, dental, vision and life insurance benefits Generous Paid Time Off (PTO) and 11 paid holidays Paid Parental Leave and other paid extended leave for eligible employees 401(k) Match Program and Pension Plan Tuition Reimbursement Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans We focus on the growth and development of our employees. CSR/Tellers at FNB have a variety of career paths and the ability to build the career they desire What will you be doing in this role? Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to: accepting deposit and withdrawal requests, loan payments, verifying cash, signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits, while reporting discrepancies to Supervisor Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system Handling customer questions or concerns and determining if Supervisor input is necessary Performing daily branch functions such as processing night deposits and mail, balancing and servicing the ATM, and may be responsible for Bank opening and/or closing Providing additional customer services including Cashier's Checks, Travel Cards, and Gift Cards and cross selling Bank products and services by referring clients to other departments as appropriate Following directions from members of Management and complying with all department and company policies and procedures Requirements What will you need? High School diploma or equivalency required; Associate's degree preferred Prior Teller experience and basic knowledge of relevant banking regulations preferred Working knowledge of Microsoft Office products To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision An effective verbal, written, and interpersonal communication skills with ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly Possess basic math skills including the ability to add, subtract, multiply and divide whole numbers, fractions and decimals; calculate interest and account balances; locate routine mathematical errors; and count currency and coin Physical/Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions This position works in a normal office environment While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision We are proud to be an EEO/AA/M/F/Disabled/Veteran employer