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  • Center of Plate Specialist (Sales Exp & Bilingual Pref'd) - Northern VA & DC Area

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! The primary purpose of this position is to increase sales and penetration of the COP category by providing category expertise and selling both independently and jointly with Territory Managers (TMs) through the following: consultative services to aid customers through improved utilization of the category; sales force training; conducting product demonstrations to increase category and product knowledge. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for driving penetration and growth of assigned categories through consultative sales activities with targeted customers both independently and with Territory Managers. Provide product expertise and sales support for all aspects of the category including promotional opportunities, product information, suggested pricing, competitive information, and menu ideas prioritized for top penetration opportunities to achieve Division case growth objectives for category, as well as, realize Exclusive Brand (EB) conversion opportunities. Drive KPIs across category (including sales case growth, category penetration, EB penetration, and TM feedback) and competitive market pricing; work with TMs to refine product offering, order guides and potential pricing for new accounts. Support category specific product conversion activities, and new item sales opportunities based upon product margins, features and benefits. Assist TMs in opening new accounts with highest potential; accompany TMs on high potential accounts' visits to provide specific category expertise. Train TMs, focusing on top penetration priorities and utilizing hands-on product and printed materials during monthly sales meetings and one-on-one opportunities in the field; coach TMs during work withs. Develop and present selling and relevant training materials in conjunction with Category Management and Training functions. Demonstrate product use and/or menu applications at Market and Customer locations providing consulting expertise to customers on the key product considerations, product features/benefits and usage/preparation of the product. Assist in category growth by acquiring and providing marketing intelligence and customer feedback on product offerings, pricing, trends and innovations in the market; provide input into marketing / selling materials and events at the Market and assist Category Management with sourcing and inventory requirements. Promote and provide business solutions to top customers, passing potential leads to Business Solutions' team and facilitating a smooth transition. Answer (limited) product questions from the TMs via phone or email. Provide (limited) support to TMs in selling activities for non-prioritized opportunities. SUPERVISION None RELATIONSHIPS Internal: Category Management, Sales (TMs, DSMs, RSMs, VP Sales), Chef, Sr. Pricing Analyst External: Customers, Vendors QUALIFICATIONS Education/Training: High School diploma or equivalent required; Bachelor's degree preferred. Related Experience: 5 years experience in COP category; must possess deep, comprehensive product knowledge in COP; culinary training beneficial. Knowledge/Skills/Abilities: • Consultative selling skills preferred. • Possesses strong verbal and written communication skills, as well as solid interpersonal, presentation and training skills required. • Foodservice experience preferred, but not required. #LI-PL1 ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
    $27k-41k yearly est.7d ago

  • Care Coordinator I/II/III- WRTC *SIGN-ON BONUS ELIGIBLE*

    Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, subst
    $45.3k-55.1k yearly4d ago

  • Entry-level Sales & Customer Support Role

    Year Up is a one-year or less, intensive job training program that provides young adults with hands-on skill development, corporate internships, and coursework eligible for college credit. 80% of Year Up graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Year Up participants also receive an educational stipend. Keywords: Customer Service Representative, Location: Washington, DC - 20402 You can apply to Year Up if you are:
    $52k yearly16d ago

  • Client Service Representative

    McLean Animal Hospital is seeking full time morning and evening client service representatives. McLean Animal Hospital is a fast pace, AAHA accredited, seven doctor, small animal hospital in McLean, Va. We offer great benefits including: After 1 yr: Paid vacation, paid sick time, holiday pay, and 401K.
    $16-17 hourly6d ago

  • Global Head of Managed Services & Customer Support

    Job DescriptionWe are currently searching for Software Engineers / Software Developers at all levels for a leading Telecoms software vendor. The business is around 2000 people and is looking to scale to 1 billion USD in revenue over the next 4 years. It's an exciting time to be joining the journey! The client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on their platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience and reduce costs. Headquartered in the West Coast of the USA, my client has 25 offices in several countries, covering America, Asia, Africa, Europe and Oceania. This is an opportunity to join the leadership team with the charter of running the global managed services team, with clear focus on growing the MS & Recurring Revenue globally. Title: Senior Director - Global Managed Services Responsibilities & Deliverables: • Functional understanding to lead & grow Recurring Revenue business. • Drive the Managed Services team at my client to strengthen the MS engagements with the customers • Ensure Managed Services Revenue is on track and grow it further • Incorporate operational efficiencies within the MS team to improve the performance & ROI • Ability to engage with key customer sponsors, understand their needs and organize the team to deliver effectively • Knowledge of Telecom domain and experience in either one of domain like Roaming, Testing, Revenue Assurance, Fraud Management or Security • Could look at large data sets and identify areas of improvement • Ability to manage large globally distributed team • Ability to manage the Customer Support team Educational Qualification: • BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science or any related qualification. Work Experience: • 18+ years of experience in Telecom industry with atleast last 10 years in running Managed Services business • Proven record to have consistently delivered solutions to clients to achieve a win-win business outcome. • Experienced and successful in cultivating excellent customer relationships. Please ignore the salary levels mentioned in the advert; the role will pay accordingly to attract the best talent in whatever location they are in
    $28k-35k yearly est.4d ago

  • At Your Service Associate, Full Time, Tyson's Corner

    The At Your Service/At His Service Assistant must also deliver operational excellence by leveraging our fulfillment system, merchandise to sell standards, as well as floor and fitting room upkeep. A Bloomingdale's At Your Service/At His Service Assistant's primary role is to support the sales, clientele, and operational functions vital to a Personal Shopper. We will always strive to make Bloomingdale's like no other store in the world. Employee Discount at Bloomingdale's & Macy's Stores About: Bloomingdale's makes fashion personal and fun, aspirational yet approachable.
    $27k-33k yearly est.3d ago

  • Service Expert

    Marines Service Co is an energetic and community-oriented company that strives to put the customers needs first. Job DescriptionSalary: Marines Service Co is excited to be expanding and adding strength to our amazing team.
    $54k-116k yearly est.34d ago

  • Call Center Representative

    Requirements: Under the direct supervision of the Call Center Supervisor, the Call Center Representative (CSR) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Metropolitan Washington, DC (PPMW) services, test results, payment options, insurances, hours, locations and other inquiries. Planned Parenthood of Metropolitan Washington, DC (PPMW) has been providing high-quality healthcare to women, men and teens in the Metropolitan Washington DC area for 80 years.
    $31k-36k yearly est.6d ago

  • Government Relations Specialist

    At Firefly Aerospace, we are focused on delivering end-to-end space transportation solutions for the Federal Government, including the Department of Defense, Intelligence Community and for Civil Space, along with all commercial customers. We have an exciting opportunity to join our team as a Government Relations Specialist.
    $34k-45k yearly est.4d ago

  • Resident Relations Specialist

    We are AIR Communities, a publicly traded Real Estate Investment Trust. The Resident Relations Specialist is responsible for $8.5 million dollars , our impeccable apartment community located in Chevy Chase, MD! As an AIR Resident Relations Specialist, you will at AIR communities (certain exclusions apply, and an application is required).
    $17-20 hourly2d ago

  • Employee Engagement Specialist

    The Employee Engagement Specialist will support the delivery and measurement of various initiatives that improves the employee experience. This role will report directly to the Head of US People Strategy Execution in Rockville, Maryland. The position is a champion for our people - MilliporeSigma employees and the community in which they live.
    $34k-48k yearly est.3d ago

  • Visitor Welcome Center Specialist

    Join Our Team and support the role of: Visitor Welcome Center Specialist where you'll be responsible for staffing the DARPA Visitor Welcome Center! *Sign on Bonus included!!!* Here's a brief description of daily duties: Greets and processes visitors. Provides escort for visitors, with special emphasis on foreign nationals, personnel without clearances, and maintenance personnel. Accurately and completely documents each visit and visitor. Maintains a database that records the details of the visitor and escort work effort Processes and issues a variety of employee and visitor identification badges Receives and sends Visit Authorization Letters (VALs) and records information contained in the VALs into the DARPA database. Other duties as assigned What you'll need for us: High school diploma. Must be 21 years of age One (1) year performing similar duties in a DoD environment. Secret clearance required to start with ability to obtain and maintain a Top Secret clearance. Successful completion of the requirements for Preventing Disease Transmission (i.e., blood-borne pathogens). Successful completion of all training required by the contract. Qualified and certified (licensed) as an Unarmed Security Officers in accordance with the laws and regulations of the State of Virginia. Certified in First Aid, Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), Hazardous Materials (HAZMAT) First Responder - Awareness Level, and certified to use and operate X-ray and Magnetometer devices.
    $29k-42k yearly est.8d ago

  • Customer Service Representative

    With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products.
    $32k-40k yearly est.6d ago

  • Client Service Associate (Vienna)

    Primary responsibilities include servicing clients, marketing, scheduling, prioritizing meetings, managing database, general organizational support, as well as client interaction. The ideal candidate will have a proactive mindset in order to anticipate business needs, and will assume ad hoc responsibility for project-oriented tasks. This role will handle details of a highly confidential and critical nature and collect and prepare information for use in discussions/meetings of executive staff. Responsibilities Provide administrative support, which includes but not limited to the creation, maintenance and editing of documents, spreadsheets, files, and presentations Calendar management and coordination of meetings, including all logistics Database management Client interaction and service Perform special projects as assigned Skills/Requirements Bachelor's degree required 1-2 years financial services/fixed Income experience would be highly beneficial Possess a high degree of proficiency with MS Office products including Word, Excel, Outlook and PowerPoint Able to interface and articulate well with all levels of employees and clients in a highly professional and friendly manner
    $47k-64k yearly est.4d ago

  • Customer Service Specialist

    Apex Systems is currently looking for an entry level customer service representative for one Location: Silver Spring, MD [FULLY ON-SITE] Customer service skills or strong communication skills with internal/external clients
    $29k-37k yearly est.9d ago

  • Grants and Awards Associate, Institute Relations

    Oversee the application process and budget management of Atlas Network's Smith Student Outreach Award The Institute Relations Associate is primarily responsible for actively organizing the flow of information from network partner organizations and serving as a key contributor that informs Atlas Network's efforts to provide relevant, timely, and high quality programs and services to the network. This position is located at Atlas Network headquarters in Arlington, VA. Atlas Network partners with over 500 think tanks in more than 100 countries across the globe to drive change in ideas, culture, and policy; remove barriers to opportunities; and empower individuals to live a life of choice.
    $27k-39k yearly est.3d ago

  • ADULT BEVERAGE ENGAGEMENT SPECIALIST

    Professionally intercept, engage, and suggestively sell customers by serving alcohol and food items in Sam's Club. Product knowledge and the ability to work independently and comply with regulatory requirements are critical to being successful in this position. Benefits Weekly Pay / Direct Deposit - $14.00 / hr Flexible Schedule Career Growth Potential Alcohol Differential Pay Work Independently Responsibilities Maintain a professional appearance consistent with the job requirements and specific dress code to alcohol sampling (typically black clothing). Knowledge and Compliance with Federal, State and Local laws specific to sampling and marketing of alcohol. Acquire the appropriate permit, license or certification based on law Professionally and safely prepare and serve alcohol and food samples utilizing various type of equipment and small appliances. Create a fun and engaging customer experience Qualifications Knowledge of the wine, beer and spirits market and keeps up to date on trends, products, promotions, and compliance certifications. Observes guests and checks identification for proof-of-age, comfortable addressing underage or intoxicated guests Access to tablet, pc, or mobile device to complete daily work Active role requires lifting, standing and a wide range of motion Bar Tending, Fast Food, Food Handling or Retail beneficial but not required USD $14.00
    $14 hourly6d ago

  • Call for CVs: Role Players

    Job DescriptionLEVEL: Mid-Level LOCATION: Various Locations TYPE: Consultant/Contract McColm & Company (McCO) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McCO issues this Call for CVs for Role Players to serve on an anticipated contracts.
    $32k-46k yearly est.21d ago

  • Human Centered Designer and Customer Experience Consultant

    Job DescriptionService Designer and Customer Experience Analyst (Consultant) Overview You understand the power of great service experience and its ability to inspire customer behavior.
    $81k-135k yearly est.20d ago

  • Coordinating Call Center Representative

    Aston Carter is a company within Allegis Group, a global leader in talent solutions. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. This is based out of Gainesville, VA and is a hybrid opportunity (2 days in-office, 3 days work from home!) Please Note: Scammers are posing as Aston Carter. Experience in call center is a plus
    $28k-33k yearly est.2d ago

Learn More About Customer Support Representative Jobs

Average Salary For a Customer Support Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Support Representative is $37,404 per year or $18 per hour. The highest paying Customer Support Representative jobs have a salary over $47,000 per year while the lowest paying Customer Support Representative jobs pay $29,000 per year

Updated March 18, 2023
Average Customer Support Representative Salary
$39,043 yearly
$18 hourly

5 Common Career Paths For a Customer Support Representative

Technical Support Specialist

A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

Technical Support Technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Support Representative

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Customer Support Specialist

A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.

Support Specialist

A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.

Illustrated Career Paths For a Customer Support Representative

Customer Support Representative

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Updated March 18, 2023