Customer support representative resume examples from 2025
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How to write a customer support representative resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in customer support representative-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some customer support representative interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical customer support representative skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a customer support representative resume:
- Technical Support
- Windows
- Customer Inquiries
- Data Entry
- Customer Support
- Work Ethic
- Inbound Phone Calls
- CRM
- Customer Interaction
- Strong Problem-Solving
- Strong Work Ethic
- Email Support
- Strong Customer Service
- Outbound Calls
- Strong Computer
- Customer Calls
- Customer Orders
- Order Entry
- CSR
- Customer Satisfaction
- Product Knowledge
- Technical Issues
- Troubleshooting Assistance
- Computer System
- Telephone Calls
- Customer Accounts
- Problem Resolution
- Chat Support
- Zendesk
- Credit Card
Zippia’s AI can customize your resume for you.
How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer support representative.
How to write customer support representative experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from customer support representative resumes:
Work history example #1
Customer Service Technician
Stream Global Services
- Used Probing questions and advanced troubleshooting techniques to make CRM applications run more efficiently.
- Aided in the review of contract policy and procedure documentation for accuracy, grammatical correctness and style.
- Handled calls in a timely manner Senior agent and floor assistant for escalated customers U-verse sales for cable tv and internet
- Utilized Citrix, cloud-based services, remote desktop, peer-to-peer transfers, and supported Windows/Macintosh parallel interface issues.
- Subcontracted for companies such as Dish Network, Tom Tom Gps, Humana Insurance, At&t and Red box.
Work history example #2
Lead Customer Service Representative
Verizon
- Reconciled accounts, and resolved telecommunication issues for business-to-business call center of Verizon's National Market Center.
- Supported all aspects of the sales and service effort of a large scale telecommunications provider.
- Designed and executed time-saving techniques and processes to improve efficiency, communication, and overall productivity.
- Installed and configured new computer equipment and peripherals, Assisted & supported customers with the repair of telecommunications products.
- Provided answers and direction to newly hired employees, expert navigator and trainer in online tools and materials.
Work history example #3
Customer Account Executive
Macy's
- Worked with Excel, Windows 95 and Word.
- Executed basic computer/system repair which included troubleshooting and replacing parts.
- Presented PowerPoint presentations to new hires classes.
- Revised international communication emails and improved readability.
- Nominated by management to pilot the Lowe s written communications team.
Work history example #4
Customer Service Advisor
Jackson Hewitt
- Communicated with and assisted customer inquiries via email.
- Required customer training on Hardware and Software applications including database management, conversion/abstractions Importing/exporting and system integration.
- Handled various communications concerning account security and customer support.
- Provided quality customer service and handled vehicle check-in/check out.
- Documented information for shipments accurately in computerized information systems using Microsoft and Windows programs.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree in criminal justice
John Jay College of Criminal Justice of the City University of New York, New York, NY
2007 - 2010
Bachelor's Degree in psychology
California State University - San Bernardino, San Bernardino, CA
2000 - 2003
Highlight your customer support representative certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your customer support representative resume:
- Certified Pharmacy Technician (CPhT)
- Basic Life Support for Healthcare and Public Safety (BLS)
- Certified Information Technology Professional (CITP)
- IT Information Library Foundations Certification (ITIL)
- Certified Network Computer Technician (CNCT)
- Master Certified Electronics Technician (CETma)
- Certified Medical Office Manager (CMOM)