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Customer support representative skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer support representative example skills
Below we've compiled a list of the most critical customer support representative skills. We ranked the top skills for customer support representatives based on the percentage of resumes they appeared on. For example, 10.2% of customer support representative resumes contained technical support as a skill. Continue reading to find out what skills a customer support representative needs to be successful in the workplace.

15 customer support representative skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer support representatives use technical support:
  • Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
  • Promoted to advanced technical support department after demonstrating technical prowess and meeting call metric goals.

2. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer support representatives use windows:
  • Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
  • Diagnosed and resolved dial-up connectivity issues on Windows 9X and Macintosh operating systems.

3. Customer Inquiries

Here's how customer support representatives use customer inquiries:
  • Coordinated customer inquiries on scheduling, application change requests, quoting and product availability for new or existing product applications.
  • Responded to customer inquiries in fast-paced call center setting, providing information concerning available products and services.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer support representatives use data entry:
  • Monitored that all appropriate documentation and data entry was complete and performed reporting functions as required.
  • Updated and maintained customer database with accurate customer information with timely data entry.

5. Customer Support

Here's how customer support representatives use customer support:
  • Provided customer support for online corporate banking platform; trained domestic and international customers on executing Web page transactions.
  • Collaborate with fellow customer support representatives to discuss new arising issues and to stay updated on current event information.

6. Work Ethic

Here's how customer support representatives use work ethic:
  • Commended for great work ethic and excellent communication skills.
  • Promoted to Inside Sales position during company restructuring after continued success in all assigned activity and showing highly dedicated work ethic.

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7. Inbound Phone Calls

Here's how customer support representatives use inbound phone calls:
  • Take inbound phone calls from merchant clients with questions about services offered to consumers for credit card accounts for everyday purchases.
  • Provide World Class Client Service to clients via inbound phone calls, email, or chat.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer support representatives use crm:
  • Developed in-depth knowledge of online Customer Relationship Management CRM software program used by clients.
  • Supported a busy sales department by provisioning new customer information into internal CRM.

9. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer support representatives use customer interaction:
  • Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude.
  • Document all customer interactions to maintain compliance with his organization's quality assurance initiatives.

10. Strong Problem-Solving

Here's how customer support representatives use strong problem-solving:
  • Handled customer inquiries by phone in a high-volume call center environment utilizing strong problem-solving abilities.
  • Detailed oriented with strong problem-solving, professional communications, interpersonal and teamwork skills.

11. Strong Work Ethic

Here's how customer support representatives use strong work ethic:
  • Provided integrity, honesty, endurance and a very strong work ethic; would work 16 hour shifts when needed.
  • Maintained and exceeded goals expected in my performance with positive attitude and patience as well as strong work ethic.

12. Email Support

Here's how customer support representatives use email support:
  • Provided phone and email support to customers experiencing technical issues with proprietary company software.
  • Provided first tier phone and email support for photographers in the field and assisted them with product information needs.

13. Strong Customer Service

Here's how customer support representatives use strong customer service:
  • Provided strong customer service and support to Florida Medicaid providers in a high-volume call center.
  • Gained strong customer service skills in a fast pace, software engineering firm.

14. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer support representatives use outbound calls:
  • Initiated outbound calls to physician offices to obtain new and existing prescription orders and to validate authenticity of prescriptions received.
  • Handled high volume of inbound/outbound calls providing information relating to order fulfillment and order management.

15. Strong Computer

Here's how customer support representatives use strong computer:
  • Utilized organizational and strong computer skills to ensure that orders from the other customer service representatives were entered correctly for manufacturing.
  • Assisted individuals with insurance coverage- Developed strong computer skills including Microsoft Office software- Provided excellent customer service experience
top-skills

What skills help Customer Support Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer support representative skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer support representative

List of customer support representative skills to add to your resume

Customer support representative skills

The most important skills for a customer support representative resume and required skills for a customer support representative to have include:

  • Technical Support
  • Windows
  • Customer Inquiries
  • Data Entry
  • Customer Support
  • Work Ethic
  • Inbound Phone Calls
  • CRM
  • Customer Interaction
  • Strong Problem-Solving
  • Strong Work Ethic
  • Email Support
  • Strong Customer Service
  • Outbound Calls
  • Strong Computer
  • Customer Calls
  • Customer Orders
  • Order Entry
  • CSR
  • Customer Satisfaction
  • Product Knowledge
  • Technical Issues
  • Troubleshooting Assistance
  • Computer System
  • Telephone Calls
  • Customer Accounts
  • Problem Resolution
  • Chat Support
  • Zendesk
  • Credit Card
  • Customer Complaints
  • Account Management
  • PowerPoint
  • Software Issues
  • Customer Issues
  • Phone Support
  • Service Calls
  • Provide Customer Support
  • Customer Problems
  • Call Handling
  • Customer Feedback
  • Mac
  • Service Problems
  • Technical Troubleshooting
  • Billing Issues
  • QA
  • Software Support
  • Technical Assistance
  • Quality Customer Service
  • Technical Problems

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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