Top Customer Support Representative Skills

Below we've compiled a list of the most important skills for a Customer Support Representative. We ranked the top skills based on the percentage of Customer Support Representative resumes they appeared on. For example, 20.3% of Customer Support Representative resumes contained Customer Service as a skill. Let's find out what skills a Customer Support Representative actually needs in order to be successful in the workplace.

The six most common skills found on Customer Support Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Support Representative jobs:
  • Dedicated to provided first-call resolution by listening to customers attentively and demonstrating empathy, as resolving troubleshooting and customer service issues.
  • Assisted auditing team with Sarbanes-Oxley Audits to ensure accuracy of all financial reporting within the Austin Customer Service location.
  • Used automated and training tools provided to deliver exceptional customer service by researching request and other account maintenance.
  • Maintain professional and positive relationships with Colleagues and Customer Service Representatives while addressing a high call volume.
  • Provided superior customer service while resolving customer disputes regarding flood compliance documents issued by the company.
  • Resolved customer service complaints or referred unresolved client grievances to designated departments for further investigation.
  • Provided 1st level customer service and technical phone support to with Extended/Manufacturers Warranty Service programs.
  • Capitalize sales through excellent customer service and minimize shrink through proper utilization of standard practice.
  • Offered exceptional customer service in this support role by troubleshooting and repairing wireless devices.
  • Provided outstanding customer service for individuals needing assistance with their service and equipment.
  • Ensured customer satisfaction by offering solutions as well as resolving customer service inquiries/concerns.
  • Meet all daily call/customer service requirements providing timely and quality informational services.
  • Provided telephone, online and face-to-face customer service/technical support for internal customers.
  • Accept chats from phone Customer Service representatives, answering questions concerning reimbursements.
  • Received Quality Focus on the Customer award for providing outstanding customer service.
  • Provide exceptional customer service to individuals visiting the Verizon Wireless Store.
  • Provided immediate customer service by answering customer inquiries about banking needs.
  • Deliver world-class customer service to build customer satisfaction and loyalty.
  • Received numerous outstanding achievement awards for customer service call reviews.
  • Investigate customer service delivery concerns and promptly respond with resolution.

Show More

2. Technical Support

high Demand
Here's how Technical Support is used in Customer Support Representative jobs:
  • Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
  • Promoted to advanced technical support department after demonstrating technical prowess and meeting call metric goals.
  • Provided the ultimate Customer Experience by resolving customer concerns related to technical support and billing.
  • Responded to customer inquiries related to product and customer account information including technical support.
  • Assisted company in retaining customers by providing excellent customer service and technical support.
  • Assisted customers with cellular phone issues by troubleshooting using company prescribed technical support.
  • Directed miscellaneous customer inquiries to relevant departments in addition to technical support calls.
  • Educated in technical support pertaining to cellular related equipment and resolved technical problems.
  • Provide friendly customer service and technical support while multitasking to ensure customer satisfaction.
  • Provided application and technical support to IDX system users and installation specialists.
  • Delivered expert technical support for Georgia Medicaid Management Information System Web Portal.
  • Provided technical support to customers and served as Android operation system specialist.
  • Provide technical support to users for computer-related technical problems on assigned account.
  • Provided initial technical support and determined if advanced technical support was necessary.
  • Provided technical support and managed quality complaints of customers and solutions.
  • Provided technical support and education regarding insulin pump therapy to customers.
  • Provided ongoing product operation and technical support for customers and vendors.
  • Administered continuous updated Technical and Administrative training of Technical Support Staff.
  • Provided technical support and on-site training for student information management software.
  • Assist Customer on technical support by troubleshooting alarm system issues effectively.

Show More

3. Email

high Demand
Here's how Email is used in Customer Support Representative jobs:
  • Received and responded to inbound customer telephone and email inquiries regarding advertising products and/or services.
  • Provided customer/technical support for eight different online applications simultaneously via phone calls/online chat/emails.
  • Answered incoming phone calls and emails from customers utilizing industry specific software.
  • Provided exceptional customer-oriented support via email, discussion forum and in-game.
  • Maintain vendor representative relationships in-person or via phone/email.
  • Provide customer support via email and telecommunications.
  • Provided customer support for over 8,000 automotive dealerships through teaching and troubleshooting errors in the software program by phone and email.
  • Communicated with customers by multiple interaction channels including but not limited to inbound & outbound phone, email, & fax.
  • Improved time management and organization skill by learning how to balance addressing customer emails and answering phone calls every three minutes.
  • Assisted individual, small business and enterprise customers with online privacy and reputation management products via phones, chat and email.
  • Answered an average of 30 technical support and/or training calls and replied to an average of 40 customer emails daily.
  • Complete loan applications by verifying employment, process and review documents, and respond to emails and faxes from customers.
  • Performed multiple Windows/MAC platforms, creation and deletion of internet connections, the configuration of email access and, troubleshooting.
  • Addressed and resolved customer billing issues through a variety of formats such as phone support, email, and Internet.
  • Ensured all customers received either by email or regular mail all documentation of billing, repair and troubleshooting tickets.
  • Served as Customer Support/Tech Help, including first-line responses to customer questions via phone, email and voice mails.
  • Completed administrative work and deliver post-conference products for customers via email, while ensuring a high quality of focus.
  • Resolved issues with email, applications and hardware, educating on how to manage systems and avoiding reoccurring issues.
  • Supported all 1st Level Customer/Technical issues via phone and email as well as website and asset management related requests.
  • Communicate with our customers by phone, email, and screen share to answer questions and provide assistance.

Show More

4. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Customer Support Representative jobs:
  • Installed Personal computers in Southwest Virginia hospitals providing outstanding in-house customer service and telephone support and trouble shooting.
  • Provided end-users with detailed remote access knowledge and documented complete trouble shooting information.
  • Provided telephone based and on-line technical support / trouble shooting to clients regarding operation of turnkey Motorola based UNIX systems.
  • Received incoming calls from customers and assisted them in trouble shooting problems they may have had with their tax software.
  • Guided members through basic computer trouble shooting and provided them with product solutions to meet their financial and insurance needs.
  • Complete daily required administrative tasks while answering phones and providing customer support as well as trouble shooting and payment inquiries.
  • Provided technical assistance, or connected customer to Technical Support Team for in depth questions or trouble shooting.
  • Assisted peers to refine systems usage, trouble shooting skills, and management of trouble issues/tickets.
  • Help with accessing accounts, identifying billing and technical issues and offer trouble shooting support.
  • Assisted Sprint customers with Account Management and basic trouble shooting on a cell phone.
  • Trouble shooting issues with deliveries of products, damaged goods and disgruntled customers.
  • Assisted in technical trouble shooting, analyzed billing issues and suggested calling plans.
  • Demonstrated an understanding of the various systems and the related trouble shooting procedures.
  • Assisted and trained off-site call center agents in correct trouble shooting procedures.
  • Assisted customers with questions and trouble shooting issues with using our website.
  • Reduce churn by providing basic trouble shooting and technical support on devices.
  • Provided effective trouble shooting to customer networks and the operating systems.
  • Assist merchants with trouble shooting dial up and internet connection issues.
  • Address approximately 1,120 Business/Residential billing and trouble shooting issues per month.
  • Work with customers in trouble shooting cable & internet.

Show More

5. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Support Representative jobs:
  • Performed interim supervisory role as well performing quality monitoring on live or recorded phone calls and provided appropriate performance feedback.
  • Respond to incoming telephone calls for internal or external customer requests within established service levels.
  • Provided quality service to existing and prospective customers via inbound telephone calls.
  • Answered incoming telephone calls and provided information, or documented messages.
  • Directed telephone calls to appropriate management or technicians when necessary.
  • Answer phone calls and assist customers with finding automotive repair shops, parts and services, and also logged complaint calls.
  • Supported many customers with any questions they had from answering phone calls, live online chat, and replying to emails.
  • Update systems to reflect all phone calls and transactions Answers phones for the main office and transfers calls to appropriate extensions.
  • Answer inbound telephone calls; process orders for medication via phone, fax, and mail, and create manual orders.
  • Take inbound phone calls from merchant clients with questions about services offered to consumers for credit card accounts for everyday purchases.
  • Provide customer support by answering telephone calls and served as the first line of communication for customers with problems or questions.
  • Fielded 30-50 customer phone calls per day, in season, working in a 25,000 call per year call center.
  • Placed outbound phone calls on behalf of General Motors to assist customers with placing Parts order for ignition recall.
  • Investigated and reported critical support issues to management team, handled an average of 60 phone calls per day.
  • Answered incoming phone calls to provide customers technical support for the products that were purchased from DRB Systems.
  • Answered phone calls and assisted customers with Technical Issues in a call center environment Repaired Android and BlackBerry devices
  • Answered phone calls and assisted dealers when they had an issue, question, or request with VinSolutions.
  • Interacted with the customer was primarily face-to- face but also included receiving and placing telephone calls to customers.
  • Answer incoming phone calls from customers relating to Department of Labor Provide accurate and appropriate information to callers.
  • Responded to phone calls regarding application issues, tracked calls, installed applications and trained customers on site.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Internal Departments

high Demand
Here's how Internal Departments is used in Customer Support Representative jobs:
  • Coordinate and communicate daily with internal departments in Electronic Money Management, Online Support and Telephone Banking.
  • Leveraged strong organizational and problem solving skills to collaborate with internal departments at multiple levels.
  • Monitored back-end emails using internal departments to facilitate cancellations, concessions, returns and refunds.
  • Coordinate with internal departments in forwarding requests and unresolved issues to designated resources.
  • Coordinated problem resolution with internal departments and third-party vendors.
  • Maintained effective working relationships with all internal departments.
  • Worked remotely, across districts, with internal departments as a team to troubleshoot and resolve electronic file processing issues.
  • Interfaced with multiple internal departments and functional areas to coordinate and facilitate case review meetings and client conference calls.
  • Investigated, researched, and worked with internal departments to resolve problems, questions and concerns.
  • Provide customer support to internal departments, wholesalers, distributors, medical professionals, and consumers.
  • Initiated and processed service requests through to completion while coordinating with internal departments and other carriers.
  • Collaborate and partner with internal departments and teams to resolve customer's issues effectively.
  • Maintained effective working relationships with customers, internal departments, stores.

Show More

7. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Support Representative jobs:
  • Provided clerical administration for customer accounts including technical assistance, billing, activation, and account changes using multiple databases.
  • Provide pricing and delivery information, perform customer verification and set up new customer accounts.
  • Maintained customer accounts by ensuring customer information is entered and maintained accurately in RFMS.
  • Keep accurate and detailed records of customer interactions and processes regarding customer accounts.
  • Reviewed customer accounts/billing statements to answer questions regarding billing and excess usage charges.
  • Updated the necessary information found on customer accounts with accurate billing information.
  • Maintained customer accounts by providing detailed call notations and account updates.
  • Received and applied cash receipts/adjustments to Cataract and Refractive customer accounts.
  • Managed maintenance and updating of customer accounts in computer database.
  • Worked on computers using software related to customer accounts and services
  • Managed client database to improve accuracy of customer accounts.
  • Gathered information, research/resolves inquiries and logs customer accounts.
  • Provide technical support and technical resolution to customer accounts.
  • Developed and performed training sessions for customer accounts.
  • Maintained and documented customer accounts in company database.
  • Provided customer service and escalation for customer accounts.
  • Monitored designer progress on all customer accounts.
  • Organized and properly managed customer accounts.
  • Managed customer accounts in customer database.
  • Maintain customer relationships with customer accounts.

Show More

8. Data Entry

high Demand
Here's how Data Entry is used in Customer Support Representative jobs:
  • Monitored that all appropriate documentation and data entry was complete and performed reporting functions as required.
  • Performed reporting functions, documentation and data entry for Management as required.
  • Mentor, educate, and audit Level I Customer Support Reps and their work as well as data entry team issues.
  • Executed all customer data entry changes and phone calls to maintain work order completions using various Microsoft data base programs.
  • Managed accounts for several clients, which included setting up data entry, processing, and printing of client information.
  • Maintained day to day data entry functions from invoicing, collections, in-bound/out-bound receipts and monthly inventory cycle counts.
  • Performed data entry and matched documents to appropriate accounts to ensure up to date and accurate information.
  • General administrative duties, including but not limited to, filing, data entry, and faxing.
  • Assist with orders online, registering loyalty accounts, answering phones, tracking shipments, data entry.
  • Provided guidance to users with data entry and training for Addiction Management System (AMS).
  • Front Desk- Answering all incoming calls, Data Entry, making appointments with family members daily.
  • Edited numerous Power Point presentations, and completed daily data entry for Logistics Access database.
  • Performed data entry, validation, and tracking in the Census Bureau system and database.
  • Processed audit reports, data entry, and problem statistical reports using Microsoft Office.
  • Work with Excel spreadsheets for data entry, word processing for current information.
  • Managed creation and delivery of correspondence with up to 60 WMP data entry.
  • Performed data entry, processed forms, files, and other office tasks.
  • Managed client information by ensuring data entry services within Applied TAM insurance software.
  • Performed office duties such as data entry, word processing and filing.
  • Performed data entry and spreadsheet creation with attention to detail and accuracy.

Show More

9. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Support Representative jobs:
  • Provided Dealers and Customers with pricing and availability inquires, billing questions and equipment information.
  • Answered basic billing questions and direct specific invoice, billing, and rate concerns to the customer service associate/administrative team.
  • Answer sales and billing questions for customers and offer products and services to customers to meet their needs.
  • Utilized Verizon network and utilities to explain billing questions, troubleshoot coverage, and setup warranty replacements.
  • Assist customers with billing questions, activate new devices, return/exchanges, and handled bill payments.
  • Handle customer inquiries, complaints, billing questions, and technical issues with our products.
  • Provided customer service with billing questions, pricing, promotional offers, and placed orders.
  • Answered customer complaints, billing questions, and service contract inquiries on a daily basis.
  • Answered billing questions, processed payments, upgraded, downgraded, transferred and reconnected services
  • Handled customer inquiries, complaints, billing questions, and credit card transaction disputes.
  • Handle customer inquiries, complaints, billing questions, and cylinder audit requests.
  • Assisted customers with service issues, billing questions, and some technical assistance.
  • Utilized the billing system to assist students with financial aid and billing questions.
  • Answer billing questions and change billing dates when requested by departments.
  • Answered inbound calls assisting customers with various system and billing questions.
  • Handle customer inquiries, complaints, and billing questions.
  • Assisted incoming callers with billing questions and concerns.
  • Assist customers with any billing questions or concerns.
  • Assist customers with billing questions and bill payments.
  • Answered billing questions and processed daily reports.

Show More

10. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Support Representative jobs:
  • Research required information using available resources, manage and resolve customer complaints and provide customers with product and service information.
  • Resolved customer complaints to satisfaction of customer and company, effectively diffusing emotionally charged situations.
  • Receive customer complaints regarding quality, tolerance, specifications and delivered condition of products.
  • Research customer complaints on construction material deliveries to decrease fraudulent claims against companies.
  • Provided assistance to customers regarding warranty information, customer complaints, purchase inquiries
  • Escalate customer complaints to upper management and sales representatives as needed.
  • Resolved patient/customer complaints by identifying problems and coordinating appropriate corrective actions.
  • Solved customer complaints and worked toward solutions within company policy.
  • Intervened in customer complaints and provided expedient responses and resolutions.
  • Referred unresolved customer complaints to management for further investigation.
  • Investigated, evaluated and resolved customer complaints and inquiries.
  • Followed company policy and guidelines when resolving customer complaints.
  • Researched customer complaints regarding billing and technical issues.
  • Recommended corrective actions to address customer complaints.
  • Resolved customer complaints and addressed concerns.
  • Resolved customer complaints by exchanging merchandise.
  • Investigate customer complaints and non-conformance issues.
  • Resolved customer complaints by identifying problems and taking appropriate corrective action - Resulted in 70% increase in department's efficiency.
  • Answered incoming calls, sold and ordered products, collected payments over the phone and resolved customer complaints as they occurred.
  • Responded to customer complaints and concerns regarding account management, pass malfunctions, receipt and payment of toll bills.

Show More

11. Customer Calls

high Demand
Here's how Customer Calls is used in Customer Support Representative jobs:
  • Tracked and documented customer calls, requests, inventory and availability of products in internal databases.
  • Responded to incoming customer calls and emails regarding Military installation processes, protocols, and information.
  • Monitored heavily and evaluated incoming and outgoing customer calls for quality assurance.
  • Developed an internal improvement program for handling customer calls.
  • Managed inbound customer calls and provided customer resolution options.
  • Resolved escalated customer calls transferred from peers.
  • Provided help desk support while inputting logs of customer calls and the problems or issues that the customer needed assistance with.
  • Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up.
  • Perform help to inbound callers from other delivery companies, home depot agent, and customer calls with their concerns.
  • Identify and escalate priority issues, route calls to appropriate resource and follow up customer calls where necessary.
  • Answered incoming customer calls, answering questions about services and equipment provided, and helping to solve problems.
  • Handled inbound commercial customer calls for service issues w/ CATV, Telephony, Data and Fiber services.
  • Answered customer calls pertaining to fraud, including credit card, debit card, and check deposits.
  • Received customer calls of a technical and billing nature in a fast paced, high volume environment.
  • Provide customer service; and handling routine and non-routine customer calls, service inquiries and problems.
  • Answered a constant flow of customer calls with up to 6 calls in queue per minute.
  • Handled customer calls to obtain information needed for the completion of their filings and business registrations.
  • Recognized, documented and alerted the Team Lead or Shift Supervisor of trends in customer calls.
  • Managed a high-volume workload of customer calls and walk in inquires within a deadline-driven environment.
  • Manage level 1 support and final resolution for customer calls, comments, and complaints.

Show More

12. High Volume

high Demand
Here's how High Volume is used in Customer Support Representative jobs:
  • Ensured customer satisfaction in complex high volume environment.
  • Provided technical and customer support in a high volume call center for a nationwide company troubleshooting their customer's.
  • Performed billing adjustments and troubleshooting of cellular devices and services for clients in a high volume call center environment.
  • Managed a high volume of calls and web chat messaging in a fast paced environment with minimum supervision.
  • Served customers by providing product and service information; resolved product and service problems in high volume environment.
  • Provided customer service for website technical issues in a high volume call center while maintaining courtesy and professionalism.
  • Answered calls in high volume and assisted customers all over the country, providing advice and resolving issues.
  • Interacted with a high volume of volatile clients via phone, e-commerce, Internet, and Intranet.
  • Fast-paced, high volume inbound call center to enroll students in high-school and college level online courses.
  • Managed high volume calls (60 to 70 per hr) resolving customer concerns and billing disputes.
  • Fielded and resolved high volumes of customer product issues via e-mail, with secondary support via telephone.
  • Responded to client, shareholder and broker inquiries via telephone in a high volume in-bound call center.
  • Handled member comments, questions, inquiries and complaints via high volume call center and email database.
  • Entered high volume of information into system and reviewing previous claims to determine appropriate course of action.
  • Answer a high volume of inbound phone calls, properly documenting all issues needing technical support.
  • Inputted, processed, and organized high volume of donations daily and entered counts into database.
  • Service incoming calls in a high volume environment to process payments and ensure quality customer service.
  • Handled a high volume of inbound calls from clients with a focus on customer retention.
  • Provide one call resolution for telephone inquiries and complaints within a high volume call center.
  • Handled high volume calls, connecting customer with agent to provide quotas on insurance.

Show More

13. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Support Representative jobs:
  • Initiated outbound calls to physician offices to obtain new and existing prescription orders and to validate authenticity of prescriptions received.
  • Handled high volume of inbound/outbound calls providing information relating to order fulfillment and order management.
  • Place outbound calls to obtain information regarding renewals for Nevada Direct policy holders.
  • Provided superior customer support handling inbound and outbound calls by resolving account discrepancies.
  • Handled all incoming/outbound calls on customer issues to ensure customer service satisfaction.
  • Worked in a fast-paced, call center environment and handled inbound / outbound calls advising card members of potential payment solutions.
  • Included general customer service, such as application support, inbound and outbound calls, emails and customer follow up calls.
  • Assigned as part of a team to make outbound calls and accurately schedule employees for various events throughout the year.
  • Place outbound calls to obtain the necessary information to help the policy holder s with Precise Pay accounts set up.
  • Provided call center support for up to 60 inbound/outbound calls; managing high call volume per day during peak season.
  • Required to handle both inbound/outbound calls (request and assistance) with a volume of 60+ calls per day.
  • Sorted prescriptions from C2 scripts (Controlled Substance) and made outbound calls to update and verify demographic information.
  • Answered high volume incoming calls and simultaneously made outbound calls to clients and internal labs to report critical results.
  • Answer inbound calls, make outbound calls for lead follow up, and support the fulfillment of consumer leads
  • Interfaced with customers via inbound/outbound calls and internet for the purpose of resolving routine problems with products and services
  • Received Inbound/Outbound calls over a hard wired internet connection using a browser based customer database system from Home.
  • Receive inbound and outbound calls from providers and members relative to benefits, policies, and procedure questions.
  • Placed, on average, of 100-150 outbound calls daily on new and existing Verizon wireless customers.
  • Assisted the Support Center by taking 60-70 inbound calls and outbound calls to prospective students and applicants.
  • Make outbound calls to clients to check on service and assist with questions about their accounts.

Show More

14. New Accounts

high Demand
Here's how New Accounts is used in Customer Support Representative jobs:
  • Establish new accounts, cultivate and maintain customer relationships in highly competitive industry.
  • Managed accounts for 1600 regular customer* Processed new accounts monthly from the Sales Team* Assisted in collections and accounts receivable activity
  • Assisted customer in all aspects from opening request orders, billing invoices creating credits and creating new accounts.
  • Provided excellent customer service to the customers calling in reference to their existing accounts or establishing new accounts.
  • Assist sales associates in establishing new accounts and relations with potential customers interested in moving freight cross country.
  • Account responsibility included key accounts, new accounts, education accounts, and state and local accounts.
  • Created revenue stream assisting in gaining 4 new accounts through developing customer relations with adjusters and clients.
  • Process payments, billing inquiries, customer follow ups/escalations, set up new accounts and product explanation.
  • Assisted with payment, credits, rate adjustments, scheduling of service orders and new accounts.
  • Assisted customers in setting up new accounts and advised on which products best fit their needs.
  • Used automated applications to open new accounts and provide information on existing accounts and banking products.
  • Opened new accounts, verified credit, and started in-home security service for new customers.
  • Provide trouble shooting password set up, create and register new accounts.
  • Set up new accounts by running credit checks through our OSCAR System.
  • Sign up potential customers with new accounts by highlighting our services.
  • Set up new accounts and entered data; initialized website access.
  • Processed and generated reports to the center statistics on new accounts.
  • Performed creation of new accounts using company provided software tools.
  • Support team in open new accounts and upgrading current service.
  • Assisted NuSkin Distributors in creating new accounts and placing orders.

Show More

15. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Support Representative jobs:
  • Received and tracked multiple customer orders simultaneously via internet and telephone to ensure customer satisfaction.
  • Aided order management teams by resolving basic configuration errors with customer orders.
  • Provided highest quality service in management and fulfillment of customer orders.
  • Generate return authorization numbers against customer orders.
  • Process commercial customer orders in company database.
  • Managed customer orders via company website.
  • Coordinated and entered customer orders.
  • Worked with other departments (credit, quality control and sales) to ensure timely processing of customer orders and inquiries.
  • Review customer orders on 'hold' status due to errors; correct and release orders to be picked and shipped.
  • Analyzed and reviewed customer orders insuring compliance to Clean Order Criteria, while achieving revenue goals and customer satisfaction.
  • Carried out various clerical duties, including answering phones and taking customer orders, distributing mail, and filing.
  • Provide backup support for opening customer orders/work orders, open purchase orders, and order parts using Visual.
  • Entered and processed customer orders, inquiries and requests as well as maintained spreadsheets and generated daily reports.
  • Process customer orders, quotes, and inquiries by telephone for existing and prospective customers using ERP program.
  • Enter customer orders submitted via fax/e-mail using SAP Enterprise Resource Planning (ERP) software.
  • Entered and expedited customer orders, issues credits and debits and returned goods authorizations.
  • Processed all customer orders; for parts, tools, and technical publications.
  • Processed customer orders, handled customer service issues via phone or Internet.
  • Manage my customer orders, quotes, repairs, and warranty claims.
  • Process customer orders over the phone in a timely and efficient manner.

Show More

16. Customer Information

average Demand
Here's how Customer Information is used in Customer Support Representative jobs:
  • Recommended potential products and/or services to management by collecting customer information and finding customer's specific needs.
  • Perform a variety of operational and clerical duties related to customer information and transactions.
  • Supported a busy sales department by provisioning new customer information into internal CRM.
  • Recommend potential products or services by collecting customer information and analyzing customer needs.
  • Advise customers on products or service reports by collecting and analyzing customer information.
  • Updated and maintained customer database with accurate customer information with timely data entry.
  • Collect customer information, identify and determine needs based on information provided.
  • Researched and resolved any discrepancies with customer information captured on service orders.
  • Handled basic customer information and transferred calls that required more focused assistance.
  • Conducted recall activities as appropriate and updated customer information in SAP/ECC.
  • Prepared product and service reports by collecting and analyzing customer information.
  • Maintain and updated customer information and problem reporting database.
  • Enter new customer information into in-house online database.
  • Trusted to handle sensitive and important customer information.
  • Verified and updated office and customer information.
  • Gathered and safeguarded confidential customer information.
  • Entered and updated new customer information.
  • Updated customer information in system.
  • Inputted customer information in database.
  • Gather customer information thoroughly and efficiently, educate the customer as needed to help prevent and document interactions through contact tracking.

Show More

17. Computer System

average Demand
Here's how Computer System is used in Customer Support Representative jobs:
  • Address questions and resolved challenges resulting from users continued operation of computer systems.
  • Assist customers in understanding data entry and laboratory related computer systems inquiries.
  • Managed simultaneous computer systems to accurately assist with customers' banking accounts.
  • Entered daily data entry and entered customer orders using computer system.
  • Project Manager for installation and upgrades to database warehousing computer systems.
  • Ensured that reservations/orders were appropriately registered into computer system.
  • Executed the installation of the ShopSystem, a microcomputer system designed and marketed specifically for the Graphic Arts industry.
  • Subject matter expert on computer system requirements, security requirements, training requirements, and use of GCIC programs.
  • Trained new employees on the use of Canon Computer System's computer and printer products and installed external devices.
  • Identified, researched, and resolved customer issues using computer system, while also completing call logs and reports.
  • Performed maintenance and updates via computer systems to ensure optimal performance and efficiency of the dialing system.
  • Provide Resource backup including answering questions about the SCAN computer system and procedures of the call center.
  • Provide customer service; greet customers, data entry using business computer system, filing documents.
  • Established a separate work order for each unit being returned within the AS400 mainframe computer system.
  • Install, configure, and test hardware and custom pharmacy software for customer's computer systems.
  • Sell and place customer orders in computer system and provide customers with product and service information.
  • Answered and responded to incoming calls and emails, researched information using various computer systems.
  • Trained new employees on the computer system in relation to the input of orders.
  • Assigned technical field support responsibilities for POS, banking, and industry computer systems.
  • Verify that information in the computer system is up to date and accurate.

Show More

18. Hardware Issues

average Demand
Here's how Hardware Issues is used in Customer Support Representative jobs:
  • Diagnosed hardware issues and scheduled any necessary parts replacements.
  • Assisted customers with troubleshooting hardware issues
  • Isolated software and hardware issues, researched, resolved (or escalated), and performed follow-ups when needed.
  • Dispatched field engineers to resolve hardware issues that could not be resolved remotely.
  • Helped troubleshoot network and hardware issues for a point of sales system
  • Resolved phone inquiries regarding software and basic hardware issues.
  • Resolved any network or hardware issues on the customer's computer using telnet, SQL based software and Proxim servers.

Show More

19. Order Entry

average Demand
Here's how Order Entry is used in Customer Support Representative jobs:
  • Maintained efficient delivery-controls through proper scheduling and accurate order entry into the dispatch system.
  • Performed order entry, price quotations, availability activities and management functions.
  • Named Super User for GE's SAP data and order entry systems becoming the SAP resource for local offices.
  • Performed order entry using the EDS software, while also tracking, and ensuring customers requested were fulfilled.
  • Created shortcuts in email, chat, and order entry to streamline the team's responses to customers.
  • Requested for quote preparation and purchase order entry, resulting in new sales opportunities and increased revenue.
  • Designed, and tested order entry software, and ensured ISO compliance by performing internal audits.
  • Provided customer support for an order entry and inventory software package which integrated with QuickBooks.
  • Track purchase orders, stock rotation, inventory, defective on arrival and order entry.
  • Work with company's order entry program as well as Excel, Outlook and Word.
  • Assist with shipment tracking and order entry via telephone, email, and fax.
  • Order entry, order tracking, stock availability, part replacement and competitive pricing.
  • Order entry Prepare daily reports that show current products that are out of stock
  • Order entry (Sales Order and Schedule Agreements) and quote entry.
  • Learned four different operating systems for order entry of purchase orders.
  • Performed order entry procedures; inventory checks and order process flow.
  • Managed order fulfillment process from order entry to billing cycle.
  • Performed order entry using SAP and emailing using Lotus Notes.
  • Remain current on asset procurement and order entry processing.
  • Help with order entry and customer service calls.

Show More

20. External Customers

average Demand
Here's how External Customers is used in Customer Support Representative jobs:
  • Provided excellent customer service while assisting both internal and external customers by accurately placing and modifying orders for the customer.
  • Process prescription refill request for current, new, internal and external customers.-Verify pharmacy benefit coverage.
  • Communicated effectively to internal/external customers, upper management and adjusters that led to stronger relationships.
  • Assisted internal and external customers with questions regarding SettleAssist via telephone and e-mail.
  • Provided immediate responses and problem resolution to both internal and external customers.
  • Communicated effectively with internal and external customers via phone and email.
  • Conducted professional and courteous conversations with internal and external customers.
  • Processed service transactions to support internal and external customers.
  • Communicate effectively with Internal and External customers.
  • Processed shipments for internal and external customers.
  • Recognized to have keen talent in developing customer rapport with both internal and external customers and serve as an effective liaison.
  • Direct interaction with internal/external customers, PMs, Finance, Quality, Planners, Engineers, Site Coordinators, etc.
  • Served as the primary liaison between Honeywell depots, planners, buyers, management, and external customers.
  • Provided support to large business accounts, interfacing with both internal and external customers on a daily basis.
  • Provide support to internal and external customers with Trend Micro software, product license and registration of software.
  • Maximized use of Excel in on-time and valuable report generation for both internal and external customers.
  • Communicated via phone, email and chat with internal and external customers requiring assistance or information.
  • Assisted with the coordination of service activities and updates between external customers and field service staff.
  • Researched accounts for sales teams and helped in resolving issues for internal and external customers.
  • Provide customer service to internal and external customers through the use of multiple skill sets.

Show More

21. CRM

average Demand
Here's how CRM is used in Customer Support Representative jobs:
  • Developed in-depth knowledge of online Customer Relationship Management CRM software program used by clients.
  • Managed customer relationships using company CRM system, delivered post sales training on system, and offered additional assistance as needed.
  • Assist customers in creating Marketing Campaigns to send via email or US mail using the Prospector CRM application.
  • Answered inbound customer calls and logging them into the Customer Relationship Management (SAP CRM) application.
  • Used Order Management express (OMX) and SAP CRM to create and modify sales orders.
  • Update Microsoft Dynamics CRM system with details of customer conversations for tracking and trouble shooting.
  • Used Probing questions and advanced troubleshooting techniques to make CRM applications run more efficiently.
  • Resolved most issues within one business day and logging each one in CRM system.
  • Utilized CRM system to track 1000+ ticket issues, renew and update accounts.
  • Provided tech support to PC and Mac clients for in-house CRM software.
  • Created and managed accountability reports through the CRM software and Microsoft Excel.
  • Document all support activities, communication, and follow-up in CRM system.
  • Track customer support and training activities on Company's CRM system.
  • Log every customer interaction in Oracle CRM for Service Request tracking.
  • Check for accuracy and update client information on the CRM.
  • Assisted sales desk with mutual fund trades and CRM systems.
  • Record all customer phone and e-mail inquiries into CRM system.
  • Processed and researched customer issues using SAP and GCRM.
  • Responded to phone and Email inquires via Microsoft CRM.
  • Logged all customer interactions in Microsoft Dynamics CRM.

Show More

22. Problem Resolution

average Demand
Here's how Problem Resolution is used in Customer Support Representative jobs:
  • Self-motivated and highly organized with six years experience with internal order processing systems, extensive teamwork and problem resolution.
  • Provide remarkable customer service by handling inbound and outbound customer service calls and offering problem resolution.
  • Helped create new problem resolution methodologies and reviewed and modified existing methods.
  • Located resources for problem resolutions, and designed knowledge-based solutions.
  • Conducted taxpayer education and problem resolution to promote compliance.
  • Interacted with customers involving problem resolution and software support.
  • Researched options for problem resolution and provided solutions.
  • Participated in problem resolution process.
  • Assist customers with all facets of billing, including general inquiries, problem resolution and escalation of billing issues.
  • Mentored and trained new hires on effective listening and problem resolution, as well as customer database usage.
  • Provided product sales, service sales, problem resolution, and technical support in a call center environment.
  • Calm upset customers, repair trust, and skillfully locate resources in a complex database for problem resolution.
  • Attained a 98% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies.
  • Utilized problem resolution skills in order to solve customer service issues and implement an appropriate action plan.
  • Calm angry customers, repair trust, locate resources for problem resolution and gather best option solutions.
  • Received Star of the Quarter award in recognition of ability to deliver quick and thorough problem resolution.
  • Assist in restoring trust, allocate resources for problem resolution, and plan best-option for solutions.
  • Point of contact for escalation and problem resolution for customers, technicians, and team members.
  • Assist the Account Service Manager with problem resolution, while promoting sales and achieving financial objectives
  • Provided internal problem resolutions to Ocean Guarantee team regarding Ocean Guarantee and APLG services.

Show More

23. Service Calls

average Demand
Here's how Service Calls is used in Customer Support Representative jobs:
  • Responded to inbound service calls, provided superior customer service and work quality and demonstrated attention to detail and flexibility.
  • Collaborated with outside hardware vendors/service centers and scheduled service calls with subscribers to replace failed hardware.
  • Processed service calls and tracked results in company database system to make recommendations for improvement.
  • Assisted commercial properties with scheduling service calls for non-working air/heat conditioning units.
  • Dispatched commercial refrigeration technicians to warranty service calls nationwide.
  • Performed proactive customer outreach in accordance with internal escalation processes to reduce future service calls and improve the customer experience.
  • Dispatch and track to closure all escalated Service Calls through Oracle to maintain best in class of customer support.
  • Received and dispatched inbound customer service calls for clients' network systems, copied/fax service and technical presentation systems.
  • Investigated high cost of service calls for a particular vendor and found technicians were double charging for travel costs.
  • Interact with subscribers on service calls, billing issues, credit issues and overall satisfaction of services.
  • Responded to customer service calls, quickly assessing the situation and identifying opportunities for correction and repair.
  • Assisted existing customers with payments and billing, product features and technical support including service calls.
  • Provided Excellent Customer Service by answering inbound customer service calls with a warm and courteous greeting.
  • Entered service calls into tracking system and documented issue, troubleshooting steps used and resolution.
  • Receive up to 100 customer service calls per day via ACD and dispatched service technicians.
  • Supported and coached new hires on live customer service calls in Call Center.
  • Offered solutions to resolve customer's situation and scheduled service calls as needed.
  • Confirmed appointments, change of service requests, scheduled installations and service calls.
  • Order management including account activation, new installations, upgrades and service calls.
  • Answered inbound calls and made outbound customer service calls for the Agents.

Show More

24. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Support Representative jobs:
  • Document all customer interactions to maintain compliance with his organization's quality assurance initiatives.
  • Logged all customer interactions proper notations and update account information as needed.
  • Used access database software to track internal and external customer interactions.
  • Process and maintain records and information of customer interactions and resolutions.
  • Documented metrics based on customer interactions for statistical purposes.
  • Document customer interactions using ITSM issue management software.
  • Follow up on customer interactions with minor escalations
  • Manage all types of in-game customer interactions from self-service to tier-3 escalations while presenting all responses with a unified front.
  • Maintain detailed records of all customer interactions and resulting actions taken including comments, inquiries, and complaints.
  • Joined the company as a direct hire, understood company policies and software needed for customer interactions.
  • Maintained friendly, professional, and time efficient customer interactions such as payments.
  • Logged customer interactions - managing, categorizing, and following up on support tickets
  • Keep records of customer interactions, transactions, inquiries, comments and complaints.
  • Set a high bar for Support by owning customer interactions to completion.
  • Use Remedy trouble ticket system for tracking customer interactions and problem resolution.
  • Record all customer interactions using SAP G-CIC ticketing system.
  • Created electronic notes and summaries of all customer interactions.

Show More

25. Customer Base

average Demand
Here's how Customer Base is used in Customer Support Representative jobs:
  • Maintained highly sensitive account history for rapidly growing customer base through use of several proprietary web-based and in-house programs.
  • Contribute substantially to developing the customer base through aggressive networking at national conferences.
  • Provide answers and recommendations to customer based on their requirements and customer profile.
  • Developed and managed the customer base through aggressive networking at national conferences.
  • Provided daily management for a given territory and customer base assignment.
  • Delivered innovative, individualized solutions, satisfying the customer base.
  • Established after-hours technical support position for Southern Illinois customer base.
  • Authored customized operator and supervisor manuals for customer base.
  • Coordinated communication and tracking of orders with customer base.
  • Contacted established customer base for warranty renewals.
  • Develop and cultivate relationships with customer base.
  • Provided troubleshooting support for existing customer base.
  • Learned and utilized cold calling and telemarketing skills to penetrate new businesses as well as expand relationships within current customer base.
  • Promoted to Advance Customer Support where the receipt of inbound calls involved a unique customer base within the call center.
  • Support as necessary on an on call basis to limit system down time or service outages for customer base.
  • Provide technical support via phone and online connection to customer base on the software product and peripheral POS hardware.
  • Maintained and grew existing customer base, managed churn, escalations, greetings and delivered an exceptional customer experience.
  • Support sales and service customer base across West Coast, Northeast, and Midwest regions of the United States.
  • Aided product managers by testing and critiquing new product features based on my comprehensive understanding of our customer base.
  • Exercise extreme Customer Service abilities to defuse Irate players rather than alienate and cause a loss of customer base

Show More

26. Product Information

average Demand
Here's how Product Information is used in Customer Support Representative jobs:
  • Input customer warranty information in Cosmos database system and create files when customers inquiring out-of-warranty repair escalations or product information.
  • Provided technical product information to customers and trained co-workers on new product announcements.
  • Provided product information to customers and answered additional questions as requested.
  • Educated consumers on product information and set-top-box setup & configuration.
  • Provided complete and accurate product information.
  • Engaged with customers to support and enhance vendor-customer relationship; point of contact, solved problems, and provided product information.
  • Created and maintained customer product information for use by other Network Appliance personnel and participated in special projects as assigned.
  • Provided first tier phone and email support for photographers in the field and assisted them with product information needs.
  • Take inbound calls from customers that need technical support with products Provide product information and pricing to retailers.
  • Provide customer service support to markets regarding detailed product information, pricing, sourcing, and product availability.
  • Answer questions regarding shipment dates, product information, event information, and process return of product.
  • Support the Sales Manager's network with customer and product information, quotes, and marketing needs.
  • Answer numerous amounts of calls daily addressing customer inquiries, providing product information and solve problems.
  • Provided service, product information, and quality support to customers on high-level technical issues.
  • Resolved billing, service availability, new order processing, product information and general inquiries.
  • Provided support to field sales team on pricing, quotations, and product information.
  • Assist customers with software installation, product information and recommendations of Trend Micro software.
  • Answered customers' inquiries regarding their credit card account and other product information.
  • Responded to telephone and email inquiries from clients regarding orders and product information.
  • Assist Marketing department with product information and placing orders for sample materials.

Show More

27. Verizon

average Demand
Here's how Verizon is used in Customer Support Representative jobs:
  • Provide exceptional customer service to individuals visiting the Verizon Wireless store, including greeting customers and assessing their needs.
  • Provided exceptional customer service that resulted in customer satisfaction which contribute to retaining 90% of Verizon Wireless customers.
  • Selected to participate in Verizon's exclusive Retail Leadership Development Program.
  • Provided customer service and tech support for Verizon Wireless customers.
  • Maintained every aspect of Verizon Wireless.
  • Provided Bilingual (Spanish/English) Customer Service and Technical Support for CallTech Clients Verizon Wireless and Arch Wireless.
  • Receive phone calls from Verizon Wireless customers and provide general account and technical support for devices.
  • Secure store upon closing by implementing security measures set forth by Verizon Wireless.
  • Analyzed and processed account reassignments to meet Verizon guidelines on daily basis.
  • Provided front end support for customer's using the Verizon FIOS service.
  • Self-directed and take inbound calls for Verizon Wireless customers regarding their accounts.
  • Shadowed employees at branches of AT&T and Verizon.
  • Worked with Verizon in retention of customers.
  • Organized and maintained weekly workshops for customer education and experience.Educated and inspired new customer support members on Verizon s culture.
  • Demonstrate personal commitment by adhering to Verizon Code of Business Conduct Compiling and analyzing data, creating reports.
  • Assisted Verizon Wireless and Alltel customers via telephone.
  • Demonstrated Verizon Wireless Products such as air cards and smartphones at the Tyler Texas and Longview Texas Best Buy locations.
  • Probed customers for referrals using "Would you recommend Verizon Wireless" approach.
  • Completed the Verizon Wireless 4 week trainings in Alpharetta, GA.
  • Answered inbound calls for Verizon prepaid Provided troubleshooting for Verizon prepaid Processed credit card payments Kept customer info on file

Show More

28. Technical Assistance

average Demand
Here's how Technical Assistance is used in Customer Support Representative jobs:
  • Monitor and support multiple call center systems and provides technical assistance for numerous customer-facing, web-based CMS application systems.
  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a call center environment.
  • Provided Technical assistance to customers and informed customers on outage communications in their area.
  • Operated computer database to designate calls for service or technical assistance.
  • Provided technical assistance to other Customer Support Associates as required.
  • Provided bilingual technical assistance with product-specific questions and troubleshooting.
  • Provided technical assistance and support to customers.
  • Provided general technical assistance and troubleshooting.
  • Responded to user requests for technical assistance via phone, live chat and email both in English and in French.
  • Answered over 300 calls per day and offered technical assistance to customers on the Intel Pro PC Camera product line.
  • Call Center: Processed 100-150 calls per day; technical assistance provided regarding functionality and navigation of airline websites.
  • Interfaced with customers to identify needs, field questions, and facilitate sales, and provided technical assistance.
  • Provided customer and technical assistance including computer and network set up, maintenance and hardware support.
  • Provide technical assistance between the prospective customer and the requirements associated with the affordable care act.
  • Provide customer with general technical assistance, in-depth billing support and the resolution of customer disputes.
  • Receive incoming calls from customers needing technical assistance with their cable, home phone and internet.
  • Responded to requests for technical assistance; referred calls to technical support personnel when necessary.
  • Respond to customer inquiries, and technical assistance requests via email/, providing solutions.
  • Provided telephonic technical assistance and trained medical office employees on M/D System's Software.
  • Provided technical assistance and acted as a trainer and market specialist for the division.

Show More

29. Account Management

average Demand
Here's how Account Management is used in Customer Support Representative jobs:
  • Facilitated information flow between customer service, account management operations and quality assurance department to guarantee call center objectives are met.
  • Cross-trained in customer service related Ford topics such as warranty coverage, account management and dealership contact procedures.
  • Provided customer service and account management to major corporate clients to ensure satisfaction and timely support.
  • Participated with account management, resolved customer and marketing support issues.
  • Collaborated with Account Management team to develop client relationships.
  • Supported existing customers with various account management requests.
  • Promoted to Account Management Specialist.
  • Account management for chain accounts concerning late invoices, short pays, credits, client training, shipping & receiving appointments.
  • Provide hands on support of customer care initiatives such as automated provisioning, billing, order tracking and detailed account management.
  • Service Account Management for the higher valued customers, giving them a more personable and knowledgeable experience with an issue.
  • Utilized technology for all day-to-day activities (phone system, account management system, email system, etc).
  • Account Management through multiple systems, billing and subscription support, and micro-content downloads for multiple game platforms.
  • Account management, in game purchase support, and hardware troubleshooting for all users via tickets.
  • Assist customers with account management, technical support, security, general knowledge and call forwarding
  • Documented each call on a case by case basis through proprietary account management systems.
  • Provided technical support and general account management support for Time Warner Cable Business Class.
  • Provided support on billing, product inquiries, and account management.
  • Account management with strong customer focus and complex issue resolution.
  • Provide account management for utility accounts utilizing SAP v7.2.5.
  • Account management, taking calls, sending emails.

Show More

30. Customer Questions

low Demand
Here's how Customer Questions is used in Customer Support Representative jobs:
  • Navigated online knowledge bases to research information and provide adequate solutions to presented customer questions or concerns.
  • Analyzed customer questions about products, returns, and email/catalog distribution.
  • Maintained detailed records, answered customer questions and provided timely support.
  • Answered customer questions relating to tax software program including electronic filing.
  • Follow procedural guidelines to respond to and/or research customer questions.
  • Answer customer questions/concerns related to open orders.
  • Answered customer questions regarding business account, discuss billing concerns, and manage features on account, such as call forwarding.
  • Assist customers over the phone in obtaining airline reservations and pricing, making cancellations/changes to reservations, and answering customer questions.
  • Investigated and resolved customer questions and problems with AT&T products and services with an objective of first call resolution
  • Utilized both a telephone and a computer, to answer customer questions and inform them of new products and services.
  • Answer and respond to customer questions about using the site as a property owner, property manager or a traveler.
  • Provided answers to customer questions on order status, shipping dates, part number verification, pricing and account information.
  • Resolved customer questions for a company specializing in online textbook rentals, homework help, and scholarships.
  • Researched and resolved a wide variety of customer questions/issues and ensured the accuracy of customers' accounts.
  • Responded to customer questions regarding AT&T services, equipment, promotions, and billing.
  • Answered customer questions regarding internet, cable TV, digital voice, and resolves billing issues.
  • Researched billing / processing issues and coordinated with appropriate departments to resolve customer questions and concerns.
  • Listen to customer questions and concerns to provide answers and options tailored to their needs.
  • Possessed the necessary skills to field and address customer questions and to retain customer business.
  • Applied above and beyond dedication to receiving answers to customer questions as quickly as possible.

Show More

31. CSR

low Demand
Here's how CSR is used in Customer Support Representative jobs:
  • Advanced through career path of Customer Support Representative (CSR), Sr. CSR, Consultant, SR.
  • Resolved Customer's reason for calling as a level 1, outbound and a level 2 CSR.
  • Performed CSR duties as a subcontractor under EDS, on an NMCI military exercise at Pearl Harbor.
  • Ranked in Top 5 of CSR's in region for contracts, data, and accessories.
  • Provided training on proper troubleshooting and CSR procedures through one on one guidance of new associates.
  • Assisted in developing program for future CSR rotations into the Escalations group for skill development.
  • Created training resources and lead training meetings for new Customer Support Representatives (CSR).
  • Team Leader responsible for revamping CSR job description and performance review and evaluation.
  • Performed duties similar to those described above in previous CSR I description.
  • Recognized as Top CSR for the Alamogordo location in 2008 and 2009.
  • Promoted to CSR II within a year for exceeding monthly goals.
  • Assisted in training new CSR's on computer and billing systems.
  • Trained new CSR's and other employees on the Remedy system.
  • Served as a CSR for a prepaid debit card company.
  • Noted all interactions on orders into CSR for quality assurance.
  • Provided support for CSR's when they had questions.
  • Provided coaching and counseling sessions for CSR's.
  • Call volume averaged 75+ calls per CSR.
  • Train junior staff on the TCSR roles.
  • Worked with a team of CSRs to deliver timely and effective support to clients and users of the firm's products.

Show More

32. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Customer Support Representative jobs:
  • Handle all charge backs associated with Merchant Services for disputed credit card transactions.
  • Processed credit card transactions over the phone and through web chat forums.
  • Process credit card transactions and chargeback requests for American Express, Discover, Visa, and MasterCard.
  • Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
  • Process and reconcile credit card transactions to ensure daily reconciliation, validate and investigate any variances.
  • Provided detailed responses to customer concerns regarding credit card transactions including company policies.

Show More

33. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Customer Support Representative jobs:
  • Resolved or dispatched high speed Internet trouble tickets* Received several complimentary letters and an Award Certificates.
  • Utilize Remedy database to create and manage customer trouble tickets effectively and efficiency.
  • Logged, escalated, dispatched, and resolved all customer trouble tickets using HPSM, SM7 and Remedy ticketing software.
  • Follow up with customers once trouble tickets are resolved or to make sure they are satisfied with their device.
  • Determine level of escalation for action requests (trouble tickets) that go beyond the scope of the DCCC.
  • Answered telephones, created trouble tickets for any issue, and allocated them to the correct department.
  • Opened trouble tickets for the client calls in order to track all incoming calls into the organization.
  • Received inbound calls from Field Technicians needing assistance completing new service orders and trouble tickets.
  • Opened trouble tickets and routed as needed to ensure timely resolution to customer's issue.
  • Update database and create trouble tickets in order to identify common issues and trends.
  • Provided status reports to customers on pending trouble tickets and handled turn-back tickets.
  • Write trouble tickets and attach log information for issues requiring further troubleshooting.
  • Log and escalate trouble tickets to a variety of internal support groups.
  • Contacted clients after problem resolved to verify resolution and close trouble tickets.
  • Updated logs and reports on the status of open trouble tickets.
  • Created, worked, escalated and resolved Remedy trouble tickets accordingly.
  • Work trouble tickets and escalate to technical support when necessary.
  • Opened, maintained and escalated trouble tickets, as necessary.
  • Utilized Remedy Database to track and resolve trouble tickets.
  • Created and updated trouble tickets according to ISO procedures.

Show More

34. Sales Representatives

low Demand
Here's how Sales Representatives is used in Customer Support Representative jobs:
  • Work close with individual sales representatives by providing them with detailed information on all specific account promotions.
  • Communicate with Direct Sales Representatives to ensure campaign and pricing information offered to customer is accurate.
  • Supervised scheduling, tracking and delivery of customer orders from sales representatives.
  • Support sales representatives and customers from price quotation to product delivery.
  • Supported sales representatives with product sourcing, delivery and billing activity.
  • Prepared and typed written presentations for outside sales representatives.
  • Negotiated with outside sales representatives regarding product lines.
  • Performed data entry of Sales Representatives Applications.
  • Support sales representatives in accomplishing business plans.
  • Provided support for technicians and sales representatives.
  • Supported multiple Outside Sales Representatives.
  • Assisted three inside sales representatives with backlog and releasing orders from shipments and assisted two account managers with various projects.
  • Answer phone calls from sales representatives, as well as bookstores and schools regarding orders or account details.
  • Attended customer presentations with sales representatives to provide consumer report and assist in obtaining the sales contracts.
  • Supported sales representatives on the sales floor by helping customers with questions about wireless services and products.
  • Managed accounts, scheduled appointments, transferred and assisted customers, technicians, and sales representatives.
  • Received numerous Kudos Awards from internal and external sales representatives for fast resolution of order issues.
  • Provided internal support to National Sales Representatives, Marketing Teams, Product Development Specialists, etc.
  • Answer inbound calls from customers and sales representatives regarding order status, inventory and billing issues.
  • Communicate daily with dealers, distributors, consultants, end users and Independent Outside Sales Representatives.

Show More

35. Potential Customers

low Demand
Here's how Potential Customers is used in Customer Support Representative jobs:
  • Assist existing and potential customers with policy interpretation, claims and premium/billing related issues.
  • Conducted product presentations and demos to current and potential customers when required.
  • Answered telephone calls from potential customers who had been solicited via advertisements.
  • Presented concepts and technical product solutions to existing and potential customers.
  • Provided excellent customer service to existing and potential customers while giving them knowledge of the product and services offered by Samsung.
  • Handled all type of telephone inquiries from existing and potential customers.
  • Worked with sales on demos and proposals for potential customers.
  • Prepared and sent sample boxes to existing and potential customers
  • Provided quality customer service with each customer interaction Welcomed potential customers.
  • research and resolve issues for existing and potential customers, maintain customer database, update data.

Show More

36. Special Projects

low Demand
Here's how Special Projects is used in Customer Support Representative jobs:
  • Assisted administrative support to Customer Service Supervisor and Commissions Manager with any special projects or reports requested.
  • Participated in meetings and special projects to improve efficiency and customer satisfaction.
  • Accepted responsibility of special projects.
  • Participate in special projects: customer support via online chat and email, skill building and side-by-side training of new hires.
  • Perform all other duties, special projects, and assignments as directed by the Customer Service Team Leader or Supervisor.
  • Participate in special projects with beta testing customer products and piloting new tools to enhance the employee and customer experience.
  • Worked on special projects in focus group to increase teams TSR(Transitional Close Rate) goals with job aides.
  • Worked on special projects such as the Gift Card Team, New Hire Quality Control, Shadowing and Temp Sitting.
  • Completed special projects as assigned, including reaching out to customer for alternate addresses and mass notifications regarding order updates.
  • Utilized and assigned for special projects, pilots and upcoming opportunities before being finalized or released for approval.
  • Support to upper management with administrative duties, such as purchasing, staffing and special projects.
  • Executed special projects such as moving orders to various warehouse locations to satisfy customer needs.
  • Have been privileged to complete special projects related to the development of our offerings.
  • Assisted in special projects as needed including creating reports and conducting outbound call surveys.
  • Lead of ticket printing/handling special projects for large music festivals or private company events.
  • Assist in supporting various outside departments with special projects as needed.
  • Collaborated with other teams to complete special projects.
  • Performed special projects to meet time sensitive deadlines.
  • Performed other duties and special projects as needed.
  • Assist Field Manager on special projects or assignments.

Show More

37. Product Knowledge

low Demand
Here's how Product Knowledge is used in Customer Support Representative jobs:
  • Developed proficiency in handling escalated customer issues using client systems, resolution matrices and superior product knowledge.
  • Learned product knowledge to better facilitate assistance of customers.
  • Demonstrated competency in product knowledge and problem resolution.
  • Maintained and revised online product Knowledge Database.
  • Maintained client satisfaction at the end of each call by providing exemplary customer service, informative product knowledge and maintained professionalism.
  • Demonstrated product knowledge to position HOL as the subject matter experts in the field of online and distance-learning science education.
  • Accompanied sales representatives to scheduled appointments to provide in-depth product knowledge, technical support and resolve questions.
  • Call types may include: Technical Support, Billing Inquiries, Soft Sales, and Product Knowledge.
  • Assist Customers and Sales Representatives with pricing, product knowledge order processing, and problem resolution 3.
  • Received 50+ calls daily from customers requesting order statuses, shipping information, and product knowledge.
  • Provide product knowledge to the customer and ensure quality experience with the company VOLUNTEER AND LEADERSHIP EXPERIENCE
  • Maintain an optimal level of technical product knowledge, service offerings, database information, etc.
  • Participate in ongoing training to maintain a high level of product knowledge and presentation skills.
  • Assisted in job-related program and product knowledge necessary to perform job functions of new representatives.
  • Utilize customer interaction skills and product knowledge to support the field-testing of new products.
  • Demonstrate product knowledge and deliver results in a timely and professional manner.
  • Provide customer support, product knowledge and information for health conditions/concerns.
  • Increased revenue through expanding company and product knowledge and promotional advertisements awareness to new and existing customers.
  • Provide excellent customer service, provide product knowledge, and guide customers to purchase best product for them
  • Trained coworkers in product knowledge, customer support principles and Slick which was Springbrooks homegrown CRM software.

Show More

38. SQL

low Demand
Here's how SQL is used in Customer Support Representative jobs:
  • Design SQL reports to use with Eclipse Business Intelligence Reporting Tool (BIRT) to get data from the AS400 system.
  • Performed simple data conversion and analyses of data using Microsoft Office tools (Excel, Access and SQL).
  • Composed and executed SQL queries against an Oracle database to provide periodic, customized reporting to customers
  • Imported and exported data using MS Excel, MS - SQL and Pervasive SQL.
  • Run SQL queries to obtain information from customer's database to answer related questions.
  • Created and utilized advanced database queries in SQL to assist customers in troubleshooting issues.
  • Monitor user status and account information in Oracle database using SQL Developer.
  • Created SQL statements for pulling data out of or into SQL databases.
  • Populated data entries into Visual Basic forms and the SQL Server database.
  • Clean up clients' SQL Server databases and generated customer customized reports.
  • Gained expertise in proprietary Unison software support and Microsoft 7.0 SQL.
  • Maintained and developed databases written in SQL Server for various departments.
  • Perform data querying utilizing SQL, analysis and report generation.
  • Research user billing and payment issues via Sequel Pro/MySQL inquiries.
  • Performed maintenance and troubleshoot data issues on customer MS-SQL Servers.
  • Support SQL server and programs that run the car wash.
  • Run queries at the database/table level (PL/SQL).
  • Added clients in setup of outlook, MySQL databases.
  • Assisted users with writing SQL queries and query optimization.
  • Apply SQL skills to troubleshoot and resolve issues.

Show More

39. Order Status

low Demand
Here's how Order Status is used in Customer Support Representative jobs:
  • Contributed to creating and implementing new process improvements to expedite order status updates and fulfillment.
  • Provided order status, product availability and tracking information.
  • Provided customer assistance with order status and tracking
  • Processed data and monitored order status.
  • Provide order status, repair status, availability, pricing, tracking information, freight estimates, and credit memo requests.
  • Processed orders from sales staff and customers, maintained customer files, sales contracts, provide configuration quotes and order status.
  • Contacted local phone carriers to address technical problems; emailed end-user and internal staff regarding order status.
  • Offered order status updates and resolved customer issues regarding shipment status, order delays, etc.
  • Assist customers with order status, invoice questions, and general order questions and concerns.
  • Answered any inquiries pertaining the collection process, kit status and order statuses.
  • Provided customers via phone with order status and support for their company formation.
  • Entered orders and answered questions with regards to pricing delivery and order status.
  • Maintain daily log in Excel on order status for five different customers.
  • Provided customer service to customers via verifying Order status over the phone.
  • Responded to customer inquiries on order status, tracking and credit status.
  • Responded to product inquiries, order status requests and customer issues.
  • Supply freight estimates, tracking information, and order status.
  • Track order status until shipped or returned to warehouse.
  • Perform replacement and Beats Store order status checks.
  • Monitored Order Status phone line.

Show More

40. Customer Problems

low Demand
Here's how Customer Problems is used in Customer Support Representative jobs:
  • Maintained required research skills to trouble shoot customer problems using documented procedures and available tools while maintaining quality customer service.
  • Provided accurate and creative solutions to customer problems to ensure customer satisfaction with assigned product and support delivery.
  • Resolved more complex customer problems and/or questions regarding billing discrepancies, and followed-up with customers accordingly.
  • Handled customer problems, questions or complaints and assisted sales representatives domestically and internationally.
  • Performed immediate analysis of customer problems and implemented corrective action.
  • Interpreted incoming customer problems and identified similar previous problems.
  • Resolved customer problems and inquiry resolution promptly.
  • Develop creative solutions to complex customer problems.
  • Specialized in handling difficult customer problems.
  • Ensured customer problems were handled professionally
  • Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.
  • Maintained a 96 percent overall customer service rating for my ability to expedite resolutions for all customer problems and complaints.
  • Resolved customer problems through varied response modes (phone, mail, fax, or email).
  • Responded to customer problems using UNIX, SQL, and SYBASE in a timely and effective manner.
  • Resolved customer problems that may arrange from routine questions to complex billing issues or technical difficulties.
  • Identified and resolved customer problems/discrepancies in a speedy, professional, and tactful manner.
  • Work alongside other departments, such as Tech department, to alleviate customer problems.
  • Track calls to provide feedback on customer problems to other business units.
  • Provided customer service, assisting with customer problems and inquiries.
  • Interact with technical staff to assure customer problems addressed.

Show More

41. Service Problems

low Demand
Here's how Service Problems is used in Customer Support Representative jobs:
  • Resolved service problems by efficiently applying a troubleshooting process.
  • Served Avon Representatives by providing product and service information; resolving product and service problems.
  • Resolved product or service problems through various methods, including;.
  • Tracked service problems and assisted in resolution of customer issues.
  • Placed special orders and assisted with delayed service problems.
  • Processed installations & service changes and troubleshot service problems.
  • cable customers by providing product/service information and resolving product and service problems.
  • Resolved product or service problems by clarifying the customer's complaint and determining the underlying causeof the problem.
  • Resolve product and service problems from customer s complaint ensuring best solution and resolution.

Show More

42. Mac

low Demand
Here's how Mac is used in Customer Support Representative jobs:
  • Applied macro responses to tickets and escalated tickets to Community Operations managers as necessary for proper resolution.
  • Processed customer orders and provided technical support on a wide range of pharmacy automation equipment.
  • Developed and conducted classes for pharmaceutical sales representatives on a territorial management software system.
  • Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
  • Diagnosed and resolved dial-up connectivity issues on Windows 9X and Macintosh operating systems.
  • Assisted customers with installing software updates remotely using Mac based platforms.
  • Machine Vision and Automation software solution development and implementation firm.
  • Provided customer support services to Pharmaceutical field based users.
  • Provide technical support for pharmaceutical representatives.
  • Demonstrated operator and safety of machines.
  • Assisted pharmaceutical company sales staff.
  • Constructed generic macros that could be easily personalized to specific customer needs in order to save time and increase efficiency.
  • Print all factory literature and perform regular audits on outfit line to ensure accurate literature is shipped with each machine.
  • Assist in Returns and Replacements as needed for our products such as printers, scanners and fax machines etc.
  • Provide hardware support for company notebooks, desktops, copiers, fax machines, printers and Pocket PC's.
  • Resolve doctor, client, and patient inquiries regarding pharmacy claims and process prescription medicine prior authorization requests.
  • Assist pharmacists and technicians with online claims, and administer benefits to members for the insurance companies.
  • Help to make sure machine operation has all things needed in order to do a successful job.
  • Served on software engineering team to develop a new ticket entry system for MAC and Service tickets.
  • Operate a variety of office equipment, computer, copier, typewriter, calculator and facsimile machine.

Show More

43. Powerpoint

low Demand
Here's how Powerpoint is used in Customer Support Representative jobs:
  • Provided training for new hires and prepared company-wide informational training presentations using PowerPoint presentations.
  • Prepared PowerPoint presentations for Senior Management Executives.
  • Developed and administered training in Microsoft Excel, Word, PowerPoint and Outlook.
  • Utilized MS PowerPoint and other software to create internal and external presentations.
  • Created flow charts using Microsoft PowerPoint and Excel.
  • Create various spreadsheets and PowerPoint presentations for manager.
  • Conducted WEP user training classes based on application enhancements using Powerpoint presentations.
  • Oversee and manage the wing Individualized Newcomer Treatment and Orientation(INTRO) Program Create PowerPoint presentations used for business development.
  • Mentored junior team members and created new hire documentation (Powerpoint slides, quizzes, activities) for 1-month training curriculum.
  • SAP, Excel, PowerPoint, Word, Access, Sales Force and Exostar are tools used to complete assignments.
  • Created SOP PowerPoint presentations for employee reference to better facilitate Ocean Guarantee and APLG procedures.
  • Used software tools including: Microsoft programs; Excel, Access, Powerpoint, etc.
  • Have working knowledge of MS word, Excel, Powerpoint, and project specific applications.
  • Experience with MS products: Word, Excel, Visio, Access, Entourage and PowerPoint.

Show More

44. Apple

low Demand
Here's how Apple is used in Customer Support Representative jobs:
  • Served as a main point of contact for Apple, assisted with getting customers to the correct department.
  • Manage accounts, assists apple customers with devices Solve problems I may come across with minimal supervision
  • Received training on Apple products, steps of procedures, and iTunes Store Support receptionist.
  • Assisted customers daily with order issues and other complications through the Apple Online Store.
  • Provided customer support for complex problems and escalated situations for Apple Online Store purchases.
  • Assist customers with product selections as well as placing Orders through Apple Online Store.
  • Provided technical support via phone and internet for wide range of Apple products.
  • Provided QA and technical support for website, Android, and Apple applications.
  • Assisted customers over the phone with orders placed on the Apple Online Store.
  • Conversed with customers by telephone to provide information about Apple products or services.
  • Directed all Apple product related activities from sales to installation and service.
  • Assisted customers establishing direct link to Apple's network for development information.
  • Provide superior customer support with high call volume pertaining to Apple products.
  • Responded to client inquiries and provided troubleshooting for windows and apple products.
  • Helped both PC and Apple based customers with minor site issues.
  • Sell and Enroll customer products in the Apple Care Protection plan
  • Provided an informative and enriching experience for all Apple customers.
  • Blackberry Server support, Apple and Smart phone support.
  • Experience provided on both Apple and Microsoft platforms.
  • Field calls from Apple Store customers.

Show More

45. Company Policies

low Demand
Here's how Company Policies is used in Customer Support Representative jobs:
  • Adhered to all company policies and regulatory regulations as to banking rules safe guarding customer personal and financial information.
  • Mentored and trained new agents on the production floor, teaching not only company policies and procedures, but job efficiency.
  • Assisted with the training of both new and existing co-workers on new software and new company policies and procedures.
  • Provide information to Verizon callers, including detailed knowledge of company policies, products, services, and personnel.
  • Utilized internal resources and tools in order to resolve issues for my customers within the spirit of company policies.
  • Trained new hires on company policies and call center procedures.
  • Maintain customers website to meet company policies.
  • Retained expansive knowledge of company policies and procedures, and responded efficiently to team member inquiries about corporate practices.
  • Confirmed and assured that clients abided by company policies and prodedures.

Show More

46. QA

low Demand
Here's how QA is used in Customer Support Representative jobs:
  • Assisted as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.
  • Work with our Engineering Team to provide QA testing and feedback for all new products in testing phase.
  • Performed Quality service checks on installs and Technical support QA on pending field tech dispatches.
  • Worked closely with QA to test and resolve issues prior to releasing files to clients.
  • Work with QA dept to trouble shoot issues in the field and provide a resolution.
  • Verified bugs with QA to resolve relevant issues on current game builds.
  • Coordinated long term support issues with programmers, QA and DBA.
  • Developed new QA processes and metrics (trend charts and forecasts)
  • Performed high level test on product to ensure QA readiness.
  • Modified RNT to accommodate supporting IS requests and QA.
  • Performed QA for the game through the beta release.
  • Oversee one off-site QA tester in India.
  • Performed QA testing of software and hardware.
  • Verified then reported bugs to QA.
  • Managed QA of customizations and enhancements on a mainframe-based application processing system.
  • Maintained QA score at or above 94% accuracy Offered financial opportunities and solutions that best fit the client's needs.
  • Helped the QA department with testing the product and making sure that the system was up and running everyday.
  • Worked with the QA Team to ensure players' reported issues were addressed in a timely manner.
  • Deleted print jobs, manual QA tester, created user accounts in Imageable and ACE-IRMA application.
  • Work with QA department to make sure software bugs are addressed in a timely fashion.

Show More

47. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Support Representative jobs:
  • Identify and recommend merchandising, site usability and policy improvements based on customer feedback.
  • Utilize customer feedback to identify opportunities to enhance the customer experience and drive efficiency.
  • Updated other departments regarding customer feedback.
  • Ensured product reliability and stability by tracking d, defects, enhancement requests, and customer feedback.
  • Averaged top ten percentile in monthly metrics; consistently scored high ratings on customer feedback surveys.
  • Work with the development team to relay customer feedback and improve the product.
  • Received consistent praise through customer feedback letters for my outstanding quality of service.
  • Called stores to make site surveys and customer feedback as needed.
  • Received positive customer feedback on performance addressed to CEO.
  • Obtained customer feedback for the services provided.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Made reasonable procedure exceptions to accommodate unusual customer requests
  • Received positive customer feedback Responsible for taking inbound calls from customers who require technical assistance.
  • Submitted customer feedback to appropiate departments.
  • Solved a high volume of customer inquires via phone, email, and live chat - Collect and analyze customer feedback
  • Assist callers with product inquires ranging from customer feedback to directing customers to best product that will suit their needs.
  • Maintain auditint reports, analyzing customer feedback, and working with customer to resolve escalated concerns.
  • Record customer feedback and address any issue and share learnings with the organization.

Show More

48. Telephone Calls

low Demand
Here's how Telephone Calls is used in Customer Support Representative jobs:
  • Received and directed telephone calls and relayed conversations and pertinent messages to others while maintaining accuracy, clarity and confidential.
  • Enhanced customer satisfaction and helped increased sales answering telephone calls and making the appropriate transfers to appropriate department.
  • Analyze individual case information by using investigative telephone calls or documents to determine facts to report to customers.
  • Answered incoming laboratory telephone calls, specimen handling requirements, and other information routinely required by clients.
  • Answered incoming customer service telephone calls promptly, courteously and within established performance standards and criteria.
  • Assisted customers and technicians via inbound and outbound telephone calls, written correspondence and electronic communication.

Show More

49. Technical Problems

low Demand
Here's how Technical Problems is used in Customer Support Representative jobs:
  • Demonstrated ability to independently recognize, isolate, and resolve complex technical problems.
  • Gather information regarding technical problems with the customers mobile device.
  • Resolved technical problems for customers regarding 10 home entertainment devices.
  • Resolved Customer technical problems that impacted overall data integrity.
  • Diagnosed technical problems to customer s satisfaction.
  • Served as the first-line of defense when customers called in with questions regarding software, technical problems, and training.
  • Key in technical problems via telephone, Dispatched call to field engineers, opened and closed calls and ordered parts
  • Identified and analyzed issues, patterns, and trends in technical problems, usability obstacles, and product feedback.
  • Answer inbound calls from dish network customers experiencing technical problems or looking to start or upgrade service.
  • Answer technical questions, verify and resolve technical problems, and suggest appropriate workarounds.
  • Respond to customer inquiries regarding transactions, billing issues, and technical problems.
  • Solved technical problems for phone, internet and cable television services.
  • Assist Managers with technical problems of software or phone issues.
  • Provide support to customer by resolving technical problems.
  • Fielded and resolved technical problems from dealers and customers relating to Freightliner, Sterling, and Daimler-Chrysler commercial product Lines.
  • Help Desk Technician with two years of experience diagnosing and resolving technical problems in a multi-user environment.
  • out on the floor making the sale, helping with technical problems or on the phone doing the same.

Show More

50. Medicare

low Demand
Here's how Medicare is used in Customer Support Representative jobs:
  • Provided explanations and solutions to physicians and members regarding Medicare Part D Drug Plan eligibility.
  • Assisted seniors into government accredited health insurance and Medicare programs.
  • Familiarized and provided information on general Medicare benefits.
  • Provided assistance with Medicare membership inquiries.
  • Researched & documented client's Medicare benefits & eligibility related issues using a wide variety of specialized tools & databases.
  • Certified in HIPPA and Medicare (CMS) regulations and guidelines in Identifying diagnostic testing facility (IDTF).
  • Answer incoming calls from retirees and answer questions concerning Medicare supplements, Medicare Advantage, and prescription drug plans.
  • Verified and coordinated insurance coverage with all types of commercial insurance, state Medicaid's and Medicare.
  • Call Center environment where my main objective was to enroll customers in the Pennsylvania Medicare System.
  • Educated clients on benefits from contracted plans, and medicare parts B and D.
  • Helped customers navigate the complexities of their Medicare Supplemental plans administered through PSERS.
  • Assist providers with a variety of questions regarding Medicare rules and regulations.
  • Learned and stayed educated on the newest Medicare policies and rules.
  • Completed patient's charts for Medicare Medical Oddities and HIPPA.
  • Adhered to all Medicare and HIPPA guide lines.
  • Applied knowledge of policies and procedures of Medicare.
  • Worked Medicaid, Medicare claims and denials.
  • Remain compliant with Medicare guidelines and procedures.
  • Performed logistical tasks for company locations nationwide to ensure the highest quality of patientcare in accordance with Medicare requirements and regulations.
  • Telephoned patients to assess theirneed for supplies, schedule maintenance, and prepare Medicare required documentation for equipment replacements.

Show More

20 Most Common Skill for a Customer Support Representative

Customer Service25.6%
Technical Support15%
Email11.1%
Trouble Shooting5.1%
Phone Calls5%
Internal Departments4.6%
Customer Accounts4.4%
Data Entry4.2%

Typical Skill-Sets Required For A Customer Support Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
20.3%
20.3%
2
2
Technical Support
Technical Support
11.9%
11.9%
3
3
Email
Email
8.8%
8.8%
4
4
Trouble Shooting
Trouble Shooting
4%
4%
5
5
Phone Calls
Phone Calls
4%
4%
6
6
Internal Departments
Internal Departments
3.6%
3.6%
7
7
Customer Accounts
Customer Accounts
3.4%
3.4%
8
8
Data Entry
Data Entry
3.3%
3.3%
9
9
Billing Questions
Billing Questions
3.1%
3.1%
10
10
Customer Complaints
Customer Complaints
2%
2%
11
11
Customer Calls
Customer Calls
1.9%
1.9%
12
12
High Volume
High Volume
1.9%
1.9%
13
13
Outbound Calls
Outbound Calls
1.7%
1.7%
14
14
New Accounts
New Accounts
1.6%
1.6%
15
15
Customer Orders
Customer Orders
1.6%
1.6%
16
16
Customer Information
Customer Information
1.5%
1.5%
17
17
Computer System
Computer System
1.3%
1.3%
18
18
Hardware Issues
Hardware Issues
1.2%
1.2%
19
19
Order Entry
Order Entry
1.1%
1.1%
20
20
External Customers
External Customers
1%
1%
21
21
CRM
CRM
1%
1%
22
22
Problem Resolution
Problem Resolution
0.9%
0.9%
23
23
Service Calls
Service Calls
0.9%
0.9%
24
24
Customer Interactions
Customer Interactions
0.9%
0.9%
25
25
Customer Base
Customer Base
0.9%
0.9%
26
26
Product Information
Product Information
0.9%
0.9%
27
27
Verizon
Verizon
0.9%
0.9%
28
28
Technical Assistance
Technical Assistance
0.8%
0.8%
29
29
Account Management
Account Management
0.8%
0.8%
30
30
Customer Questions
Customer Questions
0.8%
0.8%
31
31
CSR
CSR
0.8%
0.8%
32
32
Credit Card Transactions
Credit Card Transactions
0.8%
0.8%
33
33
Trouble Tickets
Trouble Tickets
0.7%
0.7%
34
34
Sales Representatives
Sales Representatives
0.7%
0.7%
35
35
Potential Customers
Potential Customers
0.7%
0.7%
36
36
Special Projects
Special Projects
0.6%
0.6%
37
37
Product Knowledge
Product Knowledge
0.6%
0.6%
38
38
SQL
SQL
0.6%
0.6%
39
39
Order Status
Order Status
0.6%
0.6%
40
40
Customer Problems
Customer Problems
0.6%
0.6%
41
41
Service Problems
Service Problems
0.6%
0.6%
42
42
Mac
Mac
0.6%
0.6%
43
43
Powerpoint
Powerpoint
0.5%
0.5%
44
44
Apple
Apple
0.5%
0.5%
45
45
Company Policies
Company Policies
0.5%
0.5%
46
46
QA
QA
0.5%
0.5%
47
47
Customer Feedback
Customer Feedback
0.5%
0.5%
48
48
Telephone Calls
Telephone Calls
0.5%
0.5%
49
49
Technical Problems
Technical Problems
0.5%
0.5%
50
50
Medicare
Medicare
0.4%
0.4%

88,144 Customer Support Representative Jobs

Where do you want to work?