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Resorts Contact Center Agent
Cedar Point 3.9
Customer support representative job in Vermilion, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 1d ago
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Fleet Truck Service Specialist
BP Americas, Inc. 4.8
Customer support representative job in Westlake, OH
The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.
**Key Responsibilities**
**Leadership & Talent Development**
+ Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.
+ Support the development of team members by ensuring timely and accurate completion of training programs.
+ Coach and mentor employees to improve performance and prepare for future leadership roles.
+ Promote a culture of accountability, recognition, and professional growth across all assigned locations.
**Operational Excellence**
+ Monitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.
+ Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.
+ Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.
+ Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.
+ Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
+ Ensure consistent execution of company programs, policies, and procedures across all locations.
+ Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.
+ Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.
**Financial & Business Performance**
+ Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.
+ Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.
+ Ensure accurate and timely completion of required reports and financial documentation.
**Customer & Brand Experience**
+ Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.
+ Actively solicit and incorporate customer and employee feedback to improve operations.
+ Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
+ Resolve brought up customer concerns promptly and professionally.
**Compliance & Safety**
+ Ensure adherence to all federal, state, and local regulations impacting site operations.
+ Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.
+ Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.
**Key Performance Indicators (KPIs)**
+ Compliance with company programs and operational standards.
+ Achievement of regional financial targets and expense control goals.
+ Completion of all required training programs within established timelines.
+ Customer satisfaction scores and resolution of called out issues.
+ Safety compliance and reduction of incident rates.
**What We'd Like to See**
+ High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
+ 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
+ Proven success managing multi-site operations and leading large teams.
+ Strong discernment, including experience managing budgets, P&L, and operational KPIs.
+ Knowledge of Root Cause Analysis tools and Problem Solving techniques.
+ Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
+ Travel requirement is approximately 50-75%.
+ Valid driver's license
**With Us, You'll Enjoy**
+ Competitive salary and annual bonus opportunity
+ Medical, dental, vision, and life insurance
+ 401(k) with company match
+ Paid vacation and holidays
+ Tuition reimbursement
+ Company-paid training and advancement opportunities
+ Relocation assistance (relocation not required)
_Not all benefit plans are available to all team members. For a full list, visit:_ *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
**Typical Physical Demands**
This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.
**Work Environment**
This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.
**Disclaimer**
This may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
How much do we pay (Base)? (74,000 - 138,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.
This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits (************************************************* [INSERT LINK TO APPLICABLE BENEFITS]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits (************************************************* .
We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee . You may learn more about our generous benefits at Core U.S. Benefits (************************************************* .
As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits (************************************************* .
**Why join us**
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Travel Requirement**
Up to 75% travel should be expected with this role
**Relocation Assistance:**
This role is not eligible for relocation
**Remote Type:**
This position is a hybrid of office/remote working
**Skills:**
**Legal Disclaimer:**
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
$75k-100k yearly est. 4d ago
Customer Support Assistant
Alphabe Insight Inc.
Customer support representative job in Cleveland, OH
About Us At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.
Job Description
Sphirea Plus is seeking a dedicated and detail-oriented CustomerSupport Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.
Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Maintain accurate records of customer interactions and transactions
Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
Provide information about products, services, and policies
Collaborate with other departments to address client needs efficiently
Assist in administrative tasks as needed to support the team
Follow communication procedures and guidelines to ensure quality and consistency
Qualifications
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Minimum of 1 year of customer service or administrative experience
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient with Microsoft Office Suite and customer management software
Ability to multitask, prioritize, and manage time effectively
Professional demeanor with a strong work ethic
Additional Information
Benefits
Competitive salary: $50,000 - $60,000 annually
Growth opportunities within a supportive team environment
Ongoing training and professional development
Paid time off and holidays
Health and wellness support
Dynamic and collaborative work culture
$50k-60k yearly 6d ago
Customer Support Representative
Area Temps, Inc. 3.8
Customer support representative job in Westlake, OH
A manufacturing company is offering an immediate full-time opportunity for a CustomerSupportRepresentative to answer phones and emails, enter data into ERP System, handle customer inquiries, track orders, and perform other duties as needed. Work ho Support, Representative, Customer, Retail, Staffing
$28k-34k yearly est. 6d ago
Fleet Truck Service Specialist
BP 4.5
Customer support representative job in Westlake, OH
Job SummaryThe Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.Key ResponsibilitiesLeadership & Talent DevelopmentPartner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.Support the development of team members by ensuring timely and accurate completion of training programs.Coach and mentor employees to improve performance and prepare for future leadership roles.Promote a culture of accountability, recognition, and professional growth across all assigned locations.Operational ExcellenceMonitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).Ensure consistent execution of company programs, policies, and procedures across all locations.Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.Financial & Business PerformanceSupport Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.Ensure accurate and timely completion of required reports and financial documentation.Customer & Brand ExperienceChampion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.Actively solicit and incorporate customer and employee feedback to improve operations.Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.Resolve brought up customer concerns promptly and professionally.Compliance & SafetyEnsure adherence to all federal, state, and local regulations impacting site operations.Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.Key Performance Indicators (KPIs) Compliance with company programs and operational standards.Achievement of regional financial targets and expense control goals.Completion of all required training programs within established timelines.Customer satisfaction scores and resolution of called out issues.Safety compliance and reduction of incident rates.What We'd Like to SeeHigh School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.Proven success managing multi-site operations and leading large teams.Strong discernment, including experience managing budgets, P&L, and operational KPIs.Knowledge of Root Cause Analysis tools and Problem Solving techniques.Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.Travel requirement is approximately 50-75%.Valid driver's license With Us, You'll EnjoyCompetitive salary and annual bonus opportunity Medical, dental, vision, and life insurance 401(k) with company match Paid vacation and holidays Tuition reimbursement Company-paid training and advancement opportunities Relocation assistance (relocation not required) Not all benefit plans are available to all team members. For a full list, visit: ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can return every traveler to the road better than they came only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.Typical Physical DemandsThis role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.Work EnvironmentThis role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.DisclaimerThis may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.How much do we pay (Base)? (74,000 - 138,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits [INSERT LINK TO APPLICABLE BENEFITS]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee . You may learn more about our generous benefits at Core U.S. Benefits. As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits.Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$43k-69k yearly est. 4d ago
Customer Concierge Specialist
Champion Window & Door 4.5
Customer support representative job in Bedford Heights, OH
Lifecycle Management: Serves as the primary liaison for customers 24 hours after purchase, initiating the relationship with a warm introduction and clear roadmap of next steps. - Strategic Communication: Executes a structured communication cadence, i Concierge, Specialist, Customer Experience, Installation, Customer, Manufacturing, Retail
$34k-52k yearly est. 6d ago
Therapeutic Behavioral Services Specialist (TBS)
Psychosocial Therapies
Customer support representative job in Port Clinton, OH
Psychosocial Therapies -
TBS Specialist
Psycho Social Therapies is a leading mental health agency specializing in long-term care, servicing the geriatric population residing in nursing homes and assisted living facilities throughout the state of Ohio. Our experienced and dedicated team assist the residents' transition into a long-term care facility and continue to work with them on any challenges they may be facing, such as anxiety, depression, and other mental health issues. The Therapeutic Behavioral Services Specialist will work primarily out of one facility in conjunction with a Therapist or a Psych Practitioner to address the individualized mental health needs of clients.
Responsibilities may include:
Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs.
Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan.
Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services.
Provide services to individual clients or groups of clients.
Promote a positive and cooperative relationship with all outside contacts.
Clinical, Communications and Documentation skills.
Requirements for this position include:
Must be at least 18 years of age.
High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field.
Related experience or training with mental or behavioral health conditions.
Valid driver's license, car insurance and reliable transportation.
Willingness to travel throughout assigned service area.
Psycho Social Therapies can offer you:
Comprehensive training.
Benefit package for full-time employees.
Paid-time off.
Holiday pay.
Flexible scheduling.
Employee referral bonus program
Upbeat work environment
$35k-62k yearly est. 7d ago
Therapeutic Behavioral Service Specialist - Residential
Bellefaire JCB 3.2
Customer support representative job in Newburgh Heights, OH
Benefits and Salary: The salary is $40,000 per year At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include:
Our offerings include:
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth, adoption, and foster care
50% tuition reduction at Case Western Reserve University for the MNO and MSW programs
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
Qualifications:
A Bachelor's or Master's degree in social work, psychology, nursing, or related human services field.
LSW licensure preferred.
Experience working with children, adolescents, and their families.
Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities.
Must have and maintain a valid driver's license and driving record that meets the underwriting criteria of the Agency's insurance company.
Agency Summary:
Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs.
Check out on Vimeo!
Position Summary:
The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical Services, provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. He or she works with clients in residential and community settings, and works to provide support - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the office, the home, and the community.
Responsibilities Include:
Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and/or significant others as needed
Accept case assignments - stepping down from a higher level of care - from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals.
Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan.
Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process.
Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
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$40k yearly 6d ago
Customer Service Associate
CK Hutchison Holdings Limited
Customer support representative job in Cleveland, OH
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Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and vision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
Savers is also an E-Verify employer
7100 Brookpark Road, Cleveland, OH 44129
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$25k-33k yearly est. 6d ago
Client Service Associate
Clearstead
Customer support representative job in Cleveland, OH
We are seeking a Client Service Associate at our downtown Cleveland, Ohio wealth management firm. This position serves as a primary and/or secondary point of contact for clients, supports Financial Advisors, and ensures the smooth execution of all operational and administrative activities.
This position offers work from home availability 1-2 days per week after initial orientation period.
Position responsibilities:
Client Relationship & Service Support
Serve as a point of contact between clients and Financial Advisors by proactively managing client inquiries and service requests.
Build strong, trusting relationships with clients through timely communication, follow-up, and service excellence.
Maintain a deep understanding of client needs, ensuring a personalized and positive client experience.
Partner closely with other departments including Compliance, Operations, Tax, Financial Planning and Finance to ensure smooth execution of client requests and adherence to firm-wide processes.
Custodial Operations & Account Administration
Facilitate investment account transactions at custodians (primarily Fidelity and Schwab), including:
Opening and closing accounts
Transferring assets
Money movement (wires, ACH, journals)
Charitable gifting
Trust distributions
General account maintenance and documentation
Work directly with Fidelity, Schwab, and other service teams to troubleshoot issues, resolve escalations, expedite high-priority items, and navigate complex or non-standard transactions.
Ensure all forms, paperwork, and digital workflows are completed accurately and processed in accordance with compliance, regulatory, and custodial requirements.
Alternative Investments Administration
Assist in the administration of alternative investments by monitoring and coordinating capital calls, distributions, and related documentation.
Maintain accurate records and ensure timely communication with clients and internal teams regarding alternative investment activity.
Meeting Coordination & Client Deliverables
Manage all logistics for client meetings, including scheduling, coordinating with Financial Advisors, preparing agendas, and confirming details with clients.
Assist in the preparation, assembly, and finalization of all client meeting materials, ensuring accuracy, completeness, and professional presentation.
Update CRM records and client files with meeting notes, follow-up tasks, and service outcomes.
Operational & Administrative SupportSupport overall office organization and operational efficiency.
Develop a strong understanding of firm technology platforms, tools, and systems to effectively complete work in a fully or primarily paperless environment.
Actively contributes to internal process improvements and best practices for enhancing workflow efficiency and client service delivery.
Perform additional duties and projects as assigned to support team and firm-wide initiatives.
Completes other duties as assigned
Requirements
Essential skills and experience:
Bachelor's degree preferred or equivalent relevant experience.
2-5 years of experience in financial services, wealth management, or client service roles preferred.
Client-first mindset with a commitment to service excellence
Strong knowledge of investment accounts, custodial processes, and financial terminology (experience with Fidelity and Schwab is a plus).
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to display a high level of accountability and discretion
Problem-solving and critical-thinking abilities
Strong communication and relationship-building skills.
Ability to work both independently and collaboratively in a fast-paced, client-centric environment.
Proficiency with CRM systems and Microsoft Office Suite; willingness to learn new technologies.
Commitment to company values
Clearstead is committed to building a culturally diverse workforce and strongly encourages applications from all minorities.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.
The qualified candidate can expect:
A flat, bureaucracy-free organizational structure that fosters creative thinking and involvement at all levels of the organization
The opportunity to join a growing firm that offers professional growth in an industry that is both dynamic and intellectually challenging
An opportunity to work with high-profile private clients and institutions across the country
A competitive base salary with an incentive bonus program
401(k) Savings plan with company contributions
Health, Dental, Vision, and Long-term disability insurances
Generous paid time off program
We are Clearstead...an independent institutional investment and private wealth advisory firm in Cleveland, Ohio.
Our institutional clients include retirement funds, endowments and foundations, higher educational institutions, and healthcare organizations. Our private clients are families, individuals, and related entities.
There's a popular line at Clearstead, "There are no sharp elbows." There is a palpable sense of kindness and respect for one another; of doing what is right for clients and the firm. Our culture is collaborative and collegial and encourages sharing of information and ideas. This helps us attract and retain strong and motivated individuals.
$46k-79k yearly est. 6d ago
Online Client Support Liaison
American Income Life Ao 4.2
Customer support representative job in Cleveland, OH
*DISCLAIMER: APPLICANT MUST RESIDE IN THE U.S. TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED* Are you ready to join the forefront of AO's unparalleled growth in the bilingual market? We are on the hunt for exceptionally talented and ambitious bilingual leaders fluent in both Spanish and English to join our extraordinary team!
AO is renowned for its unrivaled growth opportunities that surpass all others.
As a valued member of our bilingual team, you'll gain exclusive access to specialized mentorship and training calls tailored specifically to enhance your skillset. Brace yourself to become a top earner within the company, as we provide the resources and support you need to soar to new heights of success.
Our ideal candidates will embody the following qualities that set them apart:
• Exude professionalism and reliability, establishing themselves as trusted leaders.
• Possess an unwavering work ethic and a rapid learning ability, ready to tackle any challenge.
• Radiate positivity and excel in client-facing interactions, leaving a lasting impression.
Prepare to be blown away by the incredible benefits and perks we offer:
• Embrace the freedom of working from the comfort of your own home, enjoying a flexible schedule that suits your lifestyle.
• Reap the rewards of weekly pay that offers financial stability.
• Be recognized for your outstanding performance with enticing bonuses that reflect your dedication.
• Prioritize your well-being with health insurance reimbursement you're taken care of.
• Secure your future with comprehensive life insurance coverage.
• Plan for retirement with confidence, as we offer a robust retirement plan.
• Join our community-driven initiative, as we adapt our operations to prioritize community wellness, conducting all interviews via Zoom video conferencing.
To seize this unbelievable opportunity, simply submit your resume and compensation requirements, and prepare to embark on a transformative journey with AO.
Unleash your potential today and become an indispensable part of AO's bilingual powerhouse!
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$47k-59k yearly est. 6d ago
Customer Service Coordinator
Swipejobs
Customer support representative job in Cleveland, OH
The position of Account representative/Shipping and receiving Clerkwill have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures.
Principal Duties and Responsibilities:
Review daily inbound and outbound requirements.
*Some office experience required
Process inbound and outbound orders in systems.
Maintain and monitor Customer Order Screens and White Board.
Track orders [ with Warehouse Supervisor ] in and out of warehouse.
Track needs for daily orders with customer.
Make BOLs for shipments.
Monitor any issues with inventory locations and correct immediately.
Transmit BOLs and COAs to customers as required.
Adhere to enforce policies and procedures.
Monitor product flow with Warehouse Supervisor.
Resolve problems.
Monitor quality of our services.
Develop excellent, professional communication skills.*
Admins are encouraged to learn and master Spanish and English.*
Customer Information Systems as required*
Abecas/Insight - Grand Warehouse Management System*
Bar Coding Scanning where required*
Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ]
· ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.
Qualifications and Key Skills:
· Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience.
· Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
· Math Ability: Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
· Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of operational instructions.
· Computer Skills: To perform this job successfully, an individual should have a knowledge of Grand Worldwide Logistics Corporation Warehouse Management Systems and, where required, customer and carrier information systems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.
$28k-38k yearly est. 4d ago
Dispatcher / CSR
My Guys Plumbing, Heating & Air, Inc.
Customer support representative job in Bedford, OH
Who We Are
We are a family owned and operated HVAC and Plumbing service company in Greater Cleveland for 50 years. We are a team that doesn't cut corners, and strives to give our customers the Best Service Experience we can. As well, we work to inspire our employees with ongoing training and education. People often come to us for a job, then stay because they find a fulfilling career, room to grow, and opportunities to excel.
Why We Need You
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and will look at this opportunity as a career, not just a job.
The Big Tasks
Evaluate customer calls and match the right technician to every job. Be the link between technicians, office, and customers to keep the schedule flowing smoothly. Assist in answering the phones, and scheduling.
Key Sub Tasks
Dispatch, Debrief, and record service call details.
Update customers throughout the day on the technician's progress.
Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Participate in training so that you grow and develop as a professional.
Answering Phones, and booking calls.
Data Entry of Invoices, etc.
What We Offer
Our pay is commensurate with experience.
Medical Insurance -- we pay 85% of your health insurance premiums, we also offer dental, and life insurance options.
401k Plan with a company match
Paid Vacations and Sick Time each year.
A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company fun, and you'll build life-long friendships at My Guys.
Come to work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like what you are looking for, spend a little time learning about My Guys Plumbing, Heating & Air, Inc. by visiting MyGuysNow.com Then submit your resume and Experience pertaining to this field.
$28k-36k yearly est. 5d ago
Fan Services Account Specialist (Events & Experiences)
Cleveland Indians 4.7
Customer support representative job in Cleveland, OH
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE: Sets the precedent for exceptional human interactions with our fans by embodying a positive customer service attitude, collaborating cross-functionally, and being a passionate advocate for our fans. This is a Part-time, year-round role supporting our Events & Experience team.
RESPONSIBILITIES & DUTIES:
General
Provide exceptional service both internally and externally in a professional and timely manner.
Answer and appropriately direct high-volume of inbound communication via telephone calls, live chat, and email while providing service excellence during each interaction.
Continuously evolve knowledge of policies and procedures of Progressive Field and the organization
Perform necessary fan outreach to solve ongoing customer service issues and follow-ups.
Responsible for having current game and company information readily available.
Protect assets through compliance of company standards in-regards to credit cards, tickets, lost and found, etc.
Assist with miscellaneous ticketing projects, including selling and servicing single game tickets over the phone.
Maintain and be able to communicate knowledge on Ballpark seating locations and locations of hospitality and services.
Participation in trainings pertaining to public health and appropriate public health-related protocols
Assistance in application and enforcement of public health-related requirements, including (but not limited to) requirements pertaining to the wearing of masks and/or social distancing.
Other duties, as assigned.
Events & Experiences
Collaborate cross-functionally with internal departments and teammates to coordinate and execute all logistics of assigned events and experiences.
Act as on-site contact for designated events and experiences to ensure successful execution and an impactful experience for our fans.
Communicate events and experiences information to key external clients in a timely, accurate, and proactive manner while providing excellent customer service.
Maintain organizational service excellence to successfully recommend improvements on client retention, execute assigned events and experiences, and collaborate cross-functionally.
EDUCATION & EXPERIENCE REQUIREMENTS:
Energized and motivated to service fans utilizing organization's service excellence training.
Eagerness to communicate both verbally, on the phone as well as in person, and in writing.
Basic understanding of personal computers (Word, Excel, Internet, etc.).
JOB SKILLS:
Ability to work professionally with the public, in person, and over the phone.
Ability to work on several tasks simultaneously.
Good organizational skills.
Eagerness to train on systems including ticketing software, lost and found software, Ballpark app, and software utilized when entering all information from fan interactions.
Ability to learn the policies and procedures of Progressive Field and the Cleveland Guardians.
Ability to providing the Cleveland Guardians organization with exceptional service both internally and externally in a professional and timely manner.
Ability to work in a fast-paced environment and provide on-the-spot problem solving.
Proactive communication with our fans and front office
JOB REQUIREMENTS:
Flexible schedule to allow for gameday and non-gameday event responsibilities, including weeknights, holidays, and weekends
ORGANIZATIONAL REQUIREMENTS:
Demonstrates the ability to read, speak, comprehend, and communicate effectively to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapt quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.
The expected hourly rate for this position is $15.45. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.
At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.
We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$15.5 hourly 6d ago
Customer Service Representative
Jergens, Inc. 3.7
Customer support representative job in Cleveland, OH
Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world's largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!
Our work culture:
Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.
Through the many changes over the past 75 years, one thing has remained a constant - the core values of Jergens. A dedication to:
• Honesty
• Hard work
• Excellence in all we do
• A commitment to family
These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.
About Jergens, Inc.
Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.” To learn more about Jergens, Inc., visit us at ******************
Also, be sure to check out our video to see what it's like to work at Jergens: ****************************
Benefits of Working at Jergens, Inc.
Jergens offers employees
• Competitive compensation
• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays
Reports to: Director of Marketing
Responsibilities
• Has a basic understanding of our company's policies, procedures, products and services and capabilities to serve our customers. Seeks assistance, as necessary with unfamiliar situations.
• Communicates effectively with the customer; and provides complete information to the appropriate internal company
resources to be able to effectively serve our customers.
• Develops and maintains effective working relationships with assigned customers while gaining an understanding of their
businesses, organization, and needs.
• Develops effective relationships with appropriate internal company resources to be able to serve as a liaison in effectively
serving our customers.
• Processes all customer inquiries for Quotes, Orders, and RMA's in an ERP System effectively and efficiently.
• Works closely with the credit department to verify the customer's credit status and to resolve any credit issues.
• Reviews Open Order Reports, communicates delivery changes to customers and sales reps via email. Works with other
departments to resolve delivery issues as needed.
• Follows all policies and procedures when processing customer inquiries.
• Communicates any suggested changes to policies and procedures to supervisor for review.
• Maintains timely and accurate records.
Requirements
• High school education with some additional formal education in a related field is preferred.
• Has the necessary training to be proficient in the position.
• Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the position.
• Customer oriented with excellent communication and interpersonal skills.
• Capable of interacting effectively with customers and internal company resources to achieve common goals.
• Excellent computer, written, and oral skills.
• Proficient with an ERP system.
• Has strong analytical and problem-solving abilities.
• Effective time management skills.
• High energy with a sense of urgency in responding to customer needs.
• High level of personal and professional integrity.
• Is committed to the company's values.
• Attention to detail in every aspect of role within the organization.
Requirements
• High school education with some additional formal education in a related field is preferred.
• Has the necessary training to be proficient in the position.
• Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the position.
• Customer oriented with excellent communication and interpersonal skills.
• Capable of interacting effectively with customers and internal company resources to achieve common goals.
• Excellent computer, written, and oral skills.
• Proficient with an ERP system.
• Has strong analytical and problem-solving abilities.
• Effective time management skills.
• High energy with a sense of urgency in responding to customer needs.
• High level of personal and professional integrity.
• Is committed to the company's values.
• Attention to detail in every aspect of role within the organization.
$29k-34k yearly est. 1d ago
Resorts Contact Center Agent
Cedar Point 3.9
Customer support representative job in Avon, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 1d ago
Customer Support Representative
Area Temps 3.8
Customer support representative job in Westlake, OH
A manufacturing company is offering an immediate full-time opportunity for a CustomerSupportRepresentative to answer phones and emails, enter data into ERP System, handle customer inquiries, track orders, and perform other duties as needed. Work hours are Monday through Friday from 8:30 a.m. to 5 p.m.
Job Requirements
Qualified candidates must have prior Customer Service experience, must be computer literate with accurate data entry and Excel skills, must have excellent communication, organizational, follow-up, and telephone skills, must have the ability to multi-task and work in a fast-paced environment, and must be self-motivated with a positive attitude. Only candidates that can pass a background check and drug screen will be considered.
Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this CustomerSupportRepresentative position, please submit your resume to *******************, call **************, or TEXT "your name & 178459" to **************.
Additional Information
For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.
Meet Your Recruiter
Parma Office
With almost 40 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.
$28k-34k yearly est. 6d ago
Customer Service Assistant
Alphabe Insight Inc.
Customer support representative job in Cleveland, OH
About Us At Sharpcontra, we combine creativity with strategy to deliver powerful marketing and advertising solutions that drive results. Our team is passionate about helping brands communicate their message effectively, engage their audiences, and achieve measurable growth. With innovation at the core of everything we do, we are committed to excellence, collaboration, and forward-thinking strategies that set our clients apart.
Job Description
We are looking for a Customer Service Assistant to join our growing team in Cleveland. The ideal candidate will provide outstanding support to our clients, handle inquiries efficiently, and help maintain our commitment to excellence. This role requires strong communication skills, attention to detail, and a proactive attitude to ensure each customer interaction is positive and productive.
Responsibilities
Serve as the first point of contact for customers, addressing inquiries and concerns promptly.
Maintain accurate records of customer interactions and transactions.
Coordinate with other departments to ensure timely resolution of customer issues.
Provide product or service information and follow up to ensure satisfaction.
Support administrative functions related to customer accounts and documentation.
Qualifications
Qualifications
Excellent verbal and written communication skills.
Strong problem-solving abilities and organizational skills.
Professional and positive attitude when dealing with clients and team members.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in basic office software and customer management tools.
Additional Information
Benefits
Competitive Salary: $50,000 - $54,000 annually.
Growth Opportunities: Build your career within a supportive and evolving organization.
Comprehensive Training: Develop your skills through ongoing learning initiatives.
Collaborative Environment: Join a professional and motivated team focused on success.
$50k-54k yearly 6d ago
Resorts Contact Center Agent
Cedar Point 3.9
Customer support representative job in Sandusky, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 1d ago
Customer Service Assistant
Alphabe Insight Inc.
Customer support representative job in Cleveland, OH
About Us At Sharpcontra, we combine creativity with strategy to deliver powerful marketing and advertising solutions that drive results. Our team is passionate about helping brands communicate their message effectively, engage their audiences, and achieve measurable growth. With innovation at the core of everything we do, we are committed to excellence, collaboration, and forward-thinking strategies that set our clients apart.
Job Description
Qualifications
Qualifications
Excellent verbal and written communication skills.
Strong problem-solving abilities and organizational skills.
Professional and positive attitude when dealing with clients and team members.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in basic office software and customer management tools.
Additional Information
Benefits
Competitive Salary: $50,000 - $54,000 annually.
Growth Opportunities: Build your career within a supportive and evolving organization.
Comprehensive Training: Develop your skills through ongoing learning initiatives.
Collaborative Environment: Join a professional and motivated team focused on success.
$50k-54k yearly 6d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Lorain, OH?
The average customer support representative in Lorain, OH earns between $31,000 and $50,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Lorain, OH