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  • Customer Service Operations Analyst

    Johnson Controls Holding Company, Inc. 4.4company rating

    Customer support representative job in Lubbock, TX

    The future is being built today and Johnson Controls is making that future more productive, more secure and more sustainable. We are harnessing the power of cloud, AI/ML and Data analytics, the Internet of Things (IoT), and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people's lives and the world better. ** Note, this role in an inhouse role, and the candidate can sit in either Marinette, WI or Lubbock TX** What you will do The Continuous Improvement & Analytics team at Johnson Controls believes in the power of data to shape and steer business decisions within the customer service department. A data enabled business needs analysts to wrangle, organize, and use powerful visualization tools to derive actionable insights and patterns from the data and provide clear, concise answers to our customers. And that is where you come in. As a COE Data Specialist for the Customer Service Department, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. There will also be a 5% travel rate to visit similar factories for improvement. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. How you will do it Using a combination of data mining, statistical and exploratory data analysis, develop an understanding of the data requirements required to answer business questions Based on business requirements, develop manual and automated scorecards and dashboards using internal and external data marts Understand and recommend data standardization to ensure repeatability and reusability of data products Design visualizations apt for answering the business question in consideration, and publish quality analytics to include weekly, monthly, or yearly dashboards with KPIs used by the business owners to improve their processes and operations Develop an AI integration platform/tool within customer service Develop department improvements for easier reporting and consistency What we look for Required BS in business or related field / 4 + years total experience in CI/data analytics 3+ years of experience in Database, Data Model and Data Warehouse Experience in Kaizen facilitation and CI techniques Experience in languages such as Python, SQL. Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques. Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau. Strong spoken and written communication skills Salesforce experience Preferred 2+ years of leading/facilitating process improvements Experience in building reports, KPI scorecards, and dashboards using Power BI desktop. Good understanding of PowerBI Workspace and Administration. Knowledge in creating Dataset, Transformation, Dataflow, Measure Calculation on the dataset using PowerBI. Experience in transforming data through SQL queries. A passion for all things Data - including Analytics, translating data into informative reports and visuals. SAP/JDE experience preferred HIRING SALARY RANGE: $76,000-$95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** LI-#Onsite Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $76k-95k yearly Auto-Apply 35d ago
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  • Technical Services Representative

    Carlisle Companies Inc. 4.2company rating

    Customer support representative job in Anton, TX

    The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems. This role requires a considerable amount of travel. The position will ideally be located in the Austin, Texas area. Duties and Responsibilities: * Technical Support & Cross-Functional Coordination * Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates. * Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines. * Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products. * Assist leadership with SOPs and product documentation updated * Other duties as assigned * Equipment, Operations & Quality Control * Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle's standards and required timeframes. * Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions. * Conduct periodic and random QC inspections to ensure adherence to required quality standards. * Document all product or equipment performance issues and support formal Root Cause Analysis (RCA). Required Knowledge/Skills/Abilities: * Applied experience in polyurethane/polyurea products, equipment, and applications. * Knowledge of equipment operations, basic troubleshooting, and maintenance coordination. * Proactive problem-solving and ability to make fast, sound decisions in dynamic environments. * High attention to detail and accuracy in documentation and reporting. * Strong understanding of production processes, quality control, and safety protocols. * Demonstrated record of influencing key internal and external stakeholders in the design process. * Must be willing to travel up to 75% of the time. * Must have a passport with the ability to travel outside the US. * High School Diploma or Equivalent Education and Experience: * High school diploma or equivalent * Minimum of 3-5 years of experience as an applicator spraying polyurethane insulation systems with at least 1 year of technical troubleshooting experience with Graco, PMC, and or other manufacturers' equipment. * Direct experience with polyurethane technologies and equipment a plus. Working Conditions: * Work may take place at customer work sites with possible exposure to the outside environment, including high and low temperature extremes. * Significant travel is required, which necessitates the ability to drive/ride long distances in a motor vehicle or Fly commercial airlines. * When providing support during the application process, the wearing of PPE will be required, which may include a respirator, protective suit, gloves, and eye protection. * When not working at a job site, work can be done in a home office that has been outfitted to allow for the use of Teams meetings and provides a sufficient level of internet access and bandwidth. #LI-MN1
    $34k-45k yearly est. 7d ago
  • Juris Customer Success Consultant

    Lexis Nexis 4.4company rating

    Customer support representative job in New Home, TX

    Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
    $63.8k-106.4k yearly Auto-Apply 47d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer support representative job in Lubbock, TX

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-34k yearly est. 4d ago
  • Juris Customer Success Consultant

    RELX 4.1company rating

    Customer support representative job in New Home, TX

    Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
    $63.8k-106.4k yearly Auto-Apply 47d ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Customer support representative job in Lubbock, TX

    Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
    $15 hourly 60d+ ago
  • CSA PM1 Technician

    Warren Cat 4.3company rating

    Customer support representative job in Lubbock, TX

    TEAM UP WITH US! The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information. * Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs. WHAT YOU'LL NEED: * Ability to work independently and follow instructions as given. * Knowledge of Caterpillar equipment. * High school diploma or general education degree (GED). * Valid drivers' license and good driving record. Will have to get a CDL. * Computer knowledge a plus. * Excellent customer service. * Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram. * Successfully complete Work Steps assessment. WHY WORK WITH US? * We like to take care of business and have fun doing it! * We offer health, dental, vision, life, and more as a comprehensive benefits package. * Don't you want to work with awesome people? IMPORTANT INFORMATION: While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 60%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA
    $24k-32k yearly est. Auto-Apply 33d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer support representative job in Lubbock, TX

    Benefits: Employee discounts Health insurance Paid time off Training & development FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $2.6k monthly Auto-Apply 60d+ ago
  • Sales & Service Representative

    MRC Services Co 4.6company rating

    Customer support representative job in Lubbock, TX

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. Key Duties & Responsibilities Respond to customer quote requests by sourcing products from inventory or external suppliers. Build quotes that create customer value and profitability for MRC Global. Identify and pursue sales opportunities to support overall growth. Engage proactively with customers, using product knowledge to recommend solutions. Use MRC Global systems/software for quotes, order processing, vendor POs, and related tasks. Adhere to customer contract requirements (pricing, freight, delivery, KPIs). Monitor shipping/delivery status and communicate updates to customers. Resolve customer concerns using a problem-solving approach. Ensure quoted products comply with approved manufacturer lists (AML) or specifications. Reference customer guides and consult with internal/external resources to enhance service. Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing). Communicate professionally with customers, suppliers, and coworkers. Required Experience One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical/Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields. Skills & Abilities Proficient in computer and software use. Strong communication and knowledge-sharing skills. Effective in one-on-one and small group presentations. Detail-oriented with a sense of urgency. Working Conditions Frequent driving/traveling. Regular interaction with others. Primarily desk/computer-based work. Ability to sit/stand for extended periods. For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice
    $30k-37k yearly est. Auto-Apply 11d ago
  • Relief Customer Service Representative

    Vestis 4.0company rating

    Customer support representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License -- Location: Lubbock, TX
    $26k-34k yearly est. 10d ago
  • Relief Customer Service Representative

    Vestis Services

    Customer support representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License -- Location: Lubbock, TX Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $26k-34k yearly est. 11d ago
  • Customer Service Rep(06416) - 1708 Parkway Dr

    Domino's Franchise

    Customer support representative job in Lubbock, TX

    Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? We're already imagining you in that job, right now. We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more? Apply now! ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members • Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete associated paperwork. • Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). • Must be able to make correct monetary change. • Verbal, writing, and telephone skills to take and process orders. • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. • Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. • Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. • Cramped quarters including walk-in cooler. • Hot surfaces/tools from oven up to 500 degrees or higher. • Sharp edges and moving mechanical parts. SENSING • Talking and hearing on telephone. • Near and mid-range vision for most in-store tasks. • Depth perception. • Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Information PHYSICAL REQUIREMENTS including, but not limited to the following: Standing: Most tasks are performed from a standing position. Walking: Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. • Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. • Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. STOOPING/BENDING • Forward bending at the waist is necessary at the pizza assembly station. • Toe room is present, but workers are unable to flex their knees while standing at this station. • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. • Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING Performed occasionally to stock shelves and to clean low areas. REACHING • Reaching is performed continuously; up, down and forward. • Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS • Eye-hand coordination is essential. Use of hands is continuous during the day. • Frequently activities require use of one or both hands. • Shaping pizza dough requires frequent and forceful use of forearms and wrists. • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $26k-34k yearly est. 6d ago
  • Customer Service Representative

    Renew Collision Center

    Customer support representative job in Lubbock, TX

    Full-time Description Renew Collision Center is seeking a Customer Service Representative to join our team in Lubbock! The ideal candidate will be a friendly, organized, and dependable professional who enjoys helping customers and supporting a busy team. This role functions primarily as a customer service professional supporting our customers throughout the repair process. Responsibilities: Greet customers and provide updates throughout the repair process Answer phone calls and respond to inquiries promptly and professionally Assist estimators with scheduling, documentation, and customer coordination Work with customers during the vehicle drop-off and delivery process Collect and verify required signatures, authorizations, payments, and insurance information Communicate professionally with customers and internal teams via phone, email, and text messaging Follow up on open tasks and support a positive customer experience Benefits: 2 Weeks paid time off annually, plus 6 paid holidays Health, dental, vision insurance available on your first day of work Retirement plan with company match Company-paid life and short-term disability insurance Weekly pay via direct deposit Requirements Qualifications: Strong communication and interpersonal skills Previous experience in customer service; experience in auto repair or insurance is a plus Ability to multitask and stay organized in a fast-paced environment Professional demeanor and a team-first attitude Renew Collision Center is a new auto body repair shop in the Lubbock area. We are proud to serve our local Lubbock and surrounding area customers with quality repairs and excellent service. If you're ready to be part of a growing team with a passion for providing a great customer experience, we'd love to meet you!
    $26k-34k yearly est. 12d ago
  • Customer Service Representative - State Farm Agent Team Member

    Peter Griffith-State Farm Agent

    Customer support representative job in Lubbock, TX

    Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development 401(k) ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Peter Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 3d ago
  • Customer Service Representative

    Grimes Insurance Agency, Inc.

    Customer support representative job in Lubbock, TX

    Job Description Customer Service Associate Grimes Insurance Agency, Inc. - Lubbock, TX Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you! We're looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention. What You'll Do: Serve as the first point of contact for clients-by phone, email, and in person Assist clients with policy changes, billing questions, and general account inquiries Support agents with policy management, documentation, and follow-up tasks Maintain accurate client records and ensure all information is up to date Help resolve customer concerns quickly, efficiently, and with care Build lasting relationships with our clients by being responsive, helpful, and professional What We're Looking For: Previous customer service experience in the insurance industry Excellent communication skills-both verbal and written Strong attention to detail and organizational skills Ability to prioritize tasks and manage time efficiently A positive attitude, team spirit, and a genuine desire to help others Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software Must be Licensed Why Join Grimes Insurance? Locally owned and operated, with a strong focus on community Supportive and growth-oriented team environment Opportunities for advancement and professional development Competitive compensation and benefits package If you're ready to join a company that values people, relationships, and doing the right thing-apply today and become a part of the Grimes Insurance family.
    $26k-34k yearly est. 30d ago
  • Customer Service Representative

    Security Finance 4.0company rating

    Customer support representative job in Lubbock, TX

    * Do you thrive on making a positive, lasting impact on people? * Are you bilingual in English and Spanish? * Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training? * Do you want multiple opportunities to advance your career? * Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: * Provide outstanding customer service both on the phone and in-person. * Market for new and continued customer business. * Prepare and process loans and income tax returns. We offer: * TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. * An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. * Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! * Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. * Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story!
    $27k-35k yearly est. 4d ago
  • Customer Service Representative / Inside Sales

    Glass Doctor

    Customer support representative job in Lubbock, TX

    As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. Benefits: Benefits Available - Health, Life, IRA, Aflac, Legal Shield, uniforms and a Family-Friendly Work Environment! Specific Responsibilities: Meet or exceed monthly sales goals Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the auto and/or flat glass industry is a plus Computer literate, with working knowledge of work processing, business software and spreadsheet applications Proficiency to navigate tablet based technology Excellent communication skills Good organizational and time management skills Professional appearance and personality Having a positive & supportive attitude at All times Must be Very punctual. Attendance is critical. Must be able to stay late, if needed We are actively interviewing for this position - Apply today and our hiring manager, Neal, will follow-up! Compensation: $13.00 - $15.00 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $13-15 hourly Auto-Apply 60d+ ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Customer support representative job in Lubbock, TX

    Job Description Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro
    $15 hourly 8d ago
  • Relief Customer Service Representative

    Vestis 4.0company rating

    Customer support representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. * -Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. * -Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. * -Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. * -Education: High school degree or equivalent * -License Requirements/ Certifications: Valid Driver's License * - Location: Lubbock, TX
    $26k-34k yearly est. 11d ago
  • Customer Service Rep

    Domino's Franchise

    Customer support representative job in Littlefield, TX

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Information Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $26k-34k yearly est. 6d ago

Learn more about customer support representative jobs

How much does a customer support representative earn in Lubbock, TX?

The average customer support representative in Lubbock, TX earns between $27,000 and $44,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average customer support representative salary in Lubbock, TX

$34,000
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