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Customer support representative jobs in Macon, GA

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  • Relationship Specialist - Macon/Warner Robins, GA

    Openlane, Inc.

    Customer support representative job in Macon, GA

    Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: **************************** AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ******************************** AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers. We're Looking For: We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles. Where You'll Work: The ideal candidate will reside within the Macon, Warner Robins, GA markets and travel within their assigned territory. You Are: * Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. * Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts. * Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come. * Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team. You Will: * Use critical thinking to assess business and risk situations and make decisions with little oversight. * Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues. * Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships. * Manage, service, and balance risk on customer accounts * Manage existing accounts and drive new growth opportunities. * Embrace our culture of supporting others' success as they grow in their role. Must Have's: * A minimum of three to five years of experience in customer-facing, sales, or sales support roles. * A valid driver's license with reliable and dedicated transportation. * Ability and desire to frequently travel 50-75% within your market to support our current and prospective customer base. * Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt. * Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues. * A strong understanding of portfolio management, risk, and new business development. * Ability to work independently and autonomously when needed as well as part of a team. * Ability to use and understand technology required for your position such as mobile applications and software. * High level of accountability towards local goals and business targets. Nice to Have's: * Previous auto industry or financial services experience * Experience with Google Workspace, Salesforce, Tableau What We Offer: * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!
    $46k-88k yearly est. Auto-Apply 60d ago
  • Customer Support/Data Entry

    Spectrum Comm Inc. 4.2company rating

    Customer support representative job in Robins Air Force Base, GA

    The Customer Support Data Entry position supports Enterprise Contract Logistics Services (ECLS) in support of the Command, Control, Intelligence, Surveillance and Reconnaissance (C2ISR) Division, AFLCMC/HBG, at Robins Air Force Base, Georgia. The ECLS performance tasks include functioning as the Service Provider (SP) at the enterprise level for Materiel Management and Warehousing and other Supply Chain Management (SCM) activities as required by the C2ISR weapon systems. Job Responsibilities: Deals with returns, exchanges and complaints, or will perform related functions at the point of meeting customer expectations. Includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of defective products. Inspects and evaluates inventory management activities. Periodically inspects activities for compliance with policies, procedures, and directives for accuracy. Analyzes reports and records activities, reports inefficiencies to supervisors, and recommends corrective actions to improve operations. Evaluates supply efficiency and equipment management activities. Uses management products to evaluate accounts. Ensures security classification sensitivities of handling, shipping, receiving, transfer and storage locations are observed per applicable security classification guides. Plans and schedules material storage and distribution activities. Ensures availability, and controls use of space, material handling equipment, and required spare parts. Establishes fire prevention and safety standards, and ensures compliance. Determines requirements for storage, including those for classified, sensitive, radioactive, hazardous, mobility readiness spares packages and flammable property. Ensures protection of personnel. Prevents deterioration, contamination, and destruction of property. Controls stock rotation to prevent deterioration and permit maximum use of dated and technical order compliance assets. Coordinates with customers regarding priority of deliveries and destination points. Establishes controls to deliver expedited requests within prescribed time limits. Works in central receiving activity; coordinates requirements for shipping with transportation. Manages Government Furnished Property program. Responsible for MICAP management and processing. Maintains assigned unit vehicles. Required Skills and Experience: Must be able to obtain a DoD SECRET clearance High School diploma or equivalency required Relevant experience required Must be a US citizen Preferred Skills and Experience: Active DoD SECRET clearance Prior AFSC 2SX1 Military Occupational Classification or other DoD service Supply Chain and Materiel Management Specialist equivalent highly desired 3+ years of direct Supply Chain and Materiel Management experience Spectrum is proud of our diverse workforce and diligently committed to remaining an Equal Opportunity Employer. Spectrum governs all employment-related decisions without regard to an individual's race, color, gender, gender identity, sexual orientation, religion, national origin, age, disability, veteran status or any other protected classification. [Equal Opportunity/Affirmative Action Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity]
    $30k-39k yearly est. Auto-Apply 60d+ ago
  • Continuous Care Engagement Specialist

    3:15

    Customer support representative job in Macon, GA

    Job Description 3:15 is looking for a Continuous Care Engagement Specialist to join our dynamic team. As a Continuous Care Engagement Specialist, you will play a crucial role in improving patient care and building lasting relationships with healthcare providers. Our company is passionate about changing the delivery of healthcare and transforming the industry. As a family-founded and led organization, we value collaboration, innovation, and excellence. Join us in making a difference in the lives of patients and healthcare professionals. Responsibilities Serve as the primary point of contact for healthcare providers, ensuring effective communication and collaboration. Coordinate and implement patient engagement strategies to improve continuity of care. Enroll eligible patients in the continuous care programs including device assignment and nurse welcome call scheduling Assist with the coordination of medical equipment and supply delivery to patients' homes. Document and maintain accurate and up-to-date patient records. Requirements At least 2 years of experience in a healthcare or patient engagement role. Excellent interpersonal and communication skills, with the ability to build rapport and trust with patients and healthcare providers. Strong knowledge of healthcare regulations and best practices. Proven ability to work independently and as part of a multidisciplinary team. Strong desire to collaborate and communicate efficiently. Self discipline and motivation. Detail-oriented with strong organizational and time management skills. Proficiency in using electronic medical records systems and other healthcare software. Benefits Collaborative work environment Making a difference in patients' lives every day Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick, & Public Holidays) Full time (40 hour week), Monday-Friday 8AM-4:30PM Monday-Thursday will be in doctor's office (depending on placement that's Macon or Warner Robins) and Friday will be in the Macon 3:15 office on Zebulon Rd. MUST have reliable transportation $16-$18 per hour
    $16-18 hourly 17d ago
  • Customer Service at Robins AFB #3489

    Robins AFB #3489

    Customer support representative job in Warner Robins, GA

    Job Description Focus Group Services LLC on Warner Robins, GA is looking for one customer service to join our 7-person strong team. We are located on Building 982 Macon Street. Our ideal candidate is self-driven, ambitious, and engaged. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet customers and make them feel at home. Answer any questions the customers may have. Assist Customers in preparing their orders. Clean work area as needed to maintain a tidy work environment. Respond to all complaints in a friendly and professional manner. Qualifications Friendly attitude even when dealing with disgruntled employees. Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to hearing from you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $24k-47k yearly est. 4d ago
  • Call Center Representative

    All American Renovations 4.5company rating

    Customer support representative job in Locust Grove, GA

    Job Brief: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Skills Required: High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.
    $31k-35k yearly est. 60d+ ago
  • Customer Service and Sales Reps Needed for Retail Position

    Dotcom Marketing

    Customer support representative job in Macon, GA

    DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description We are actively seeking event marketing representatives with a strong customer service focus to join our team. The positions available will be responsible for all customer interactions involved with our retail marketing campaigns. Our representatives are at the forefront of all our campaigns as brand ambassadors and manage all client and customer relations at our marketing events. Our clients trust us to train and develop the right individuals who will be able to take their brands to the next level in a fast paced market place. We firmly believe that our competitive edge comes from our people and their ability to represent and develop our clients' products and services through excellent customer service. We are currently seeking individuals with leadership qualities and great communication skills. Because we prefer to promote from within, we also offer a management training program, customized for our firm's needs, for those dedicated to that level of achievement. Compensation is HOURLY + COMMISSION ! Qualifications Strong organizational skills and ability to network professionally Sales or customer service experience Desire for advancement opportunities We are BEST-IN-CLASS and need the best people working with us! Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-33k yearly est. 15h ago
  • Customer Service Representative - Macon, GA

    Kedia Corporation

    Customer support representative job in Macon, GA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $25k-33k yearly est. 15h ago
  • Customer Service Representative

    Domino's Franchise

    Customer support representative job in Barnesville, GA

    Salt Marsh Pizza is a local owned and operated Domino's Pizza Franchise that is rapidly growing in central Georgia. And we are looking for great people like you to join our team. We believe in creating value and making a difference in customers' and Team Members' lives every day, one order at a time. Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Qualifications JOB REQUIREMENTS Must be 16 years of age or older General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility approximately daily. Make and label boxes Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-33k yearly est. 60d+ ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer support representative job in Dublin, GA

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $25k-33k yearly est. 1d ago
  • Customer Service Representative

    Govstrive LLC 4.0company rating

    Customer support representative job in Dublin, GA

    Job Title: Customer Service Representative (CSR) Location: Dublin, GA We are seeking a passionate and experienced professional who thrives in a fast-paced, collaborative environment. At GovStrive, we are deeply committed to helping our federal government clients enhance their HR organizations' operational effectiveness and customer service, all while ensuring compliance with federal regulations. By transforming processes, data, and systems, we empower our clients to make informed decisions, operate more efficiently, and reduce costs-ultimately supporting their mission-driven goals. This role offers the chance to be part of a fast-growing company headquartered in Dublin, GA, that values its employees and actively invests in their professional development. Join our dynamic team of dedicated professionals who will push you to achieve your best work. This position is based in our Dublin, GA Shared Services Center, where we provide operational and call center support to HR teams across various federal agencies. Job Description: The CSR Assistant will support GovStrive clients by processing transactions, completing required documentation, and delivering timely reports. Responsibilities are performed in accordance with contractual obligations and outlined in the Standard Operating Procedures specific to each task order. Duties and Responsibilities: The following are key duties for this position, with additional tasks assigned as needed: Execute client-specific transactions and tasks, ensuring all Service Level Agreement (SLA) requirements and timelines are met in accordance with Standard Operating Procedures. Maintain accurate, up-to-date task-specific data to ensure that key milestones are monitored, reported, and invoiced within established timeframes. Identify underlying issues and resolve them through logical steps, leveraging available tools, skills, and GovStrive's expertise to manage issues independently. Create and maintain all necessary supporting documentation relevant to specific task orders. Assess client needs and provide tailored solutions to meet their expectations. Apply knowledge to address new and undocumented incidents, adhering to contract terms and internal processes. Respond to emails and voicemail messages promptly and ensure all resolutions are documented. Listen attentively to clients, understand their concerns, ask appropriate questions, and offer relevant solutions. Serve as a liaison between applicants and their supervisors to resolve any questions or concerns. Collect, organize, and analyze data with precision and efficiency, solving issues related to data collection, benchmarking, and optimization. Offer recommendations to update and improve business processes, procedures, and technologies. Utilize technology to capture and evaluate data for insights and solutions. Safeguard all government property provided for contractor use, ensuring that equipment and materials are secured at the end of each workday. Provide regular updates to the Project Manager, sharing concerns and potential solutions. Collaborate with the supervisor and team members to implement the most effective solutions. Actively engage in both individual and group coaching, participate in peer-to-peer feedback sessions, and pursue opportunities for continuous development. Assist in training and coaching new representatives as requested. Education and Experience: Required: High School Diploma with at least 3 years of relevant work experience, including 2 years of customer service or office administration. This position will require level T1 investigation, which can be obtained after hire. Preferred: Associate or Bachelor's degree with 4 or more years of customer service or office administration experience. GovStrive offers a culture that supports work-life balance and invests in our employees' development and personal growth. GovStrive offers a comprehensive benefit package, including PTO, healthcare, matching 401K, flexible hours, identification protection, and a collaborative work environment. EEO Statement GovStrive is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. GovStrive does not discriminate in employment on the basis of age, disability, ethnicity, gender, gender identity and expression, religion, sexual orientation, or protected veteran status.
    $24k-32k yearly est. Auto-Apply 7d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer support representative job in Dublin, GA

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $24k-32k yearly est. 1d ago
  • CSR - Weekends

    Hammond Services

    Customer support representative job in Griffin, GA

    JOIN THE TEAM! Hammond Services is growing, and we are looking for a qualified PART TIME Customer Service Representative who wants to grow with us! We are a family owned and operated business that has been serving the South Metro Atlanta area since 1979. We are a well-established and respected Heating, Cooling, Plumbing, and Electrical company that takes pride in everything we do. As the first contact for our company, you will be setting an example for the quality and professionalism of our company! This is a demanding position where you may be dealing with up to 100 calls per day. Initial training period consists of 1 - 4 weeks, Mon - Fri, 8am - 5pm. Once training is complete, work hours are Saturday and Sunday - 8am - 5pm. What We Offer: * Competitive compensation packages (potential to earn commissions) - TOP PAY FOR TOP TALENT! * Opportunities for professional development and advancement within our Team What You'll Do: * Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager. * Communicate with customers via phone, email to create service orders. * Gathers all information for the service file location, edits, updates. * Assists field supervisors in communication with customers to set up service calls. * Create service information advertising folders for the field staff. What You'll Bring: * Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls. Prior experience making outbound sales calls is a plus! * Computer literate with expert knowledge in MS Office Suite - Word, Excel, PowerPoint; working knowledge of all office equipment. * Ability to type at a minimum of 40 wpm. Previous experience demonstrating typing in a fast-paced setting. * Computer literate with expert knowledge in MS Office Suite - Word, Excel, Outlook; working knowledge of all office equipment. * Be able to pass a pre-employment drug test and criminal background check. * Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed. * Excellent problem-solving skills with attention to detail. * Strong communication skills for effective interaction with clients and team members. We are accepting applications by replying to this job posting. Please upload a resume or detailed job history to be considered. We are an Equal Opportunity and Military Friendly Employer & Drug-Free Workplace
    $25k-33k yearly est. 27d ago
  • Customer Service Representative

    Thompsongas LLC 3.0company rating

    Customer support representative job in Griffin, GA

    ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
    $25k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep

    Ryland Environmental

    Customer support representative job in Centerville, GA

    About the Role:
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep

    Tidal Wave Auto Spa

    Customer support representative job in Thomaston, GA

    Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! Starting Pay: 15.00/hr In Office Position Availability to work 10am - 7pm Shifts w/ Saturday Rotation The Customer Service Team Member will engage with customers to address inquiries, resolve complaints. This role requires excellent communication skills, attention to detail, and a positive attitude. Essential Responsibilities Customer Interaction: Provide exceptional service via phone, explaining services and billing, addressing problems, and directing calls appropriately. Record Maintenance: Ensure accurate records are kept and necessary reports are prepared. Account Management: Maintain customer account information on the computer system. Inquiry Tracking: Record customer calls and inquiries using a tracking form. Communication: Professionally communicate with external customers and internal colleagues. Electronic Support: Offer initial support and answer inquiries regarding electronic delivery channels, such as email. Follow-Up: Timely follow-up on issues requiring additional resources for resolution. Qualifications & Skills Communication: Excellent verbal and written skills, with proper grammar and a friendly demeanor. Technical Proficiency: Basic knowledge of Microsoft Outlook, Word, Excel; adaptive to new technology. Attention to Detail: Vital for paperwork and customer interactions. Problem-Solving: Ability to resolve customer issues while adhering to company practices. Teamwork: Positive, respectful attitude with the ability to work harmoniously with colleagues. Requirements Pass a drug test and criminal background check. Legally eligible to work in the United States. As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including: PTO is based on the company's PTO policy. Eligibility for health, dental, and vision coverage subject to 30 day waiting period. Eligibility for 401(K), subject to plan terms. Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period. Company-paid holidays. **Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
    $25k-33k yearly est. Auto-Apply 26d ago
  • Parking Services Specialist

    Fort Valley State University 3.8company rating

    Customer support representative job in Fort Valley, GA

    FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Parking Services Specialist. Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area. Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status. JOB SUMMARY: The Parking Services Specialist ensures that parking policies are established and followed and will assist in all areas of Parking needs for the university. This position will report to members of the FVSU Campus Police & Safety to ensure that established parking rules and regulations are adhered to and followed by all members of the campus community. In addition to "other duties as assigned", this position may be required to be cross trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year. ESSENTIAL DUTIES/RESPONSIBILITIES: Collaborate with Administrative staff to ensure that parking policies and procedures meet expectations and established standards. Maintain databases to provide accurate information and reports weekly. Assist with reviewing and verifying documentation for completeness and compliance with policies and procedures. Compile and verify weekly/monthly reports within specified deadlines. Manage accounts payable for all purchases. Manage invoicing to third party vendors and ensure payment is made. Approve and reconcile financial journals for inter-office financial transactions for special events and other purchases. Assist with contractor and bulk parking permit sales and other elevated projects that extend beyond day-to-day sale Assist with towing and booting of vehicles in FVSU parking lots. Assist FVSU public safety officers and security guards as needed. Assist with various citation collection efforts as directed by management. Perform other related duties as assigned. MINIMUM QUALIFICATIONS High School Education or GED required Valid Georgia driver's license and meet driving record criteria established by the Department Excellent written and verbal communication skills Excellent decision-making skills and the ability to think and act quickly PREFERRED QUALIFICATIONS Minimum of two years of relevant experience, preferable in parking. Knowledge and ability to understand and accurately apply laws, rules, regulations, and policies. Must be able to operate efficiently and effectively in a fast-paced, changing environment. Ability to communicate effectively, orally and in writing. Experience working on a college campus KNOWLEDGE REQUIRED BY THE POSITION Ability to work in conjunction with the community in the furtherance of institutional goals, preferably in an educational environment Ability to exercise self-restraint and maintain composure under pressure or adverse conditions required. Ability to operate with limited supervision and maintain efficient, self-directed job functions necessary. Ability to make sound decisions based on good judgment on a frequent basis Skilled in conflict resolution and avoidance, and have exemplary public relations skills COMPLEXITY/SCOPE OF WORK Work is performed primarily outdoors, and may require exposure to extreme weather conditions Has potential for exposure to potentially dangerous interpersonal situations, necessitating the observance of appropriate safety precautions Requires weekend, holiday, and shift work Must fully understand the role of a non-sworn guard in a support role to the FVSU police unit and know when to summon police assistance or fire/EMS help PHYSICAL DEMANDS/WORK ENVIRONMENT Job may be physically demanding at times and may require physical exertion including bending, reaching, stooping, lifting, pushing, pulling, etc. Requires long periods of walking, standing, and sitting Requires the ability to defend oneself or a member of the community in exigent circumstances USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************* Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at *********************************************** .
    $31k-36k yearly est. 27d ago
  • Continuous Care Engagement Specialist

    3:15

    Customer support representative job in Warner Robins, GA

    3:15 is looking for a Continuous Care Engagement Specialist to join our dynamic team. As a Continuous Care Engagement Specialist, you will play a crucial role in improving patient care and building lasting relationships with healthcare providers. Our company is passionate about changing the delivery of healthcare and transforming the industry. As a family-founded and led organization, we value collaboration, innovation, and excellence. Join us in making a difference in the lives of patients and healthcare professionals. Responsibilities Serve as the primary point of contact for healthcare providers, ensuring effective communication and collaboration. Coordinate and implement patient engagement strategies to improve continuity of care. Enroll eligible patients in the continuous care programs including device assignment and nurse welcome call scheduling Assist with the coordination of medical equipment and supply delivery to patients' homes. Document and maintain accurate and up-to-date patient records. Requirements At least 2 years of experience in a healthcare or patient engagement role. Excellent interpersonal and communication skills, with the ability to build rapport and trust with patients and healthcare providers. Strong knowledge of healthcare regulations and best practices. Proven ability to work independently and as part of a multidisciplinary team. Strong desire to collaborate and communicate efficiently. Self discipline and motivation. Detail-oriented with strong organizational and time management skills. Proficiency in using electronic medical records systems and other healthcare software. Benefits Collaborative work environment Making a difference in patients' lives every day Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick, & Public Holidays) Full time (40 hour week), Monday-Friday 8AM-4:30PM Monday-Thursday will be in doctor's office (depending on placement that's Macon or Warner Robins) and Friday will be in the Macon 3:15 office on Zebulon Rd. MUST have reliable transportation $16-$18 per hour
    $16-18 hourly Auto-Apply 60d+ ago
  • Customer Service and Sales Reps Needed for Retail Position

    Dotcom Marketing

    Customer support representative job in Macon, GA

    DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description We are actively seeking event marketing representatives with a strong customer service focus to join our team. The positions available will be responsible for all customer interactions involved with our retail marketing campaigns. Our representatives are at the forefront of all our campaigns as brand ambassadors and manage all client and customer relations at our marketing events. Our clients trust us to train and develop the right individuals who will be able to take their brands to the next level in a fast paced market place. We firmly believe that our competitive edge comes from our people and their ability to represent and develop our clients' products and services through excellent customer service. We are currently seeking individuals with leadership qualities and great communication skills. Because we prefer to promote from within, we also offer a management training program, customized for our firm's needs, for those dedicated to that level of achievement. Compensation is HOURLY + COMMISSION ! Qualifications Strong organizational skills and ability to network professionally Sales or customer service experience Desire for advancement opportunities We are BEST-IN-CLASS and need the best people working with us! Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-33k yearly est. 60d+ ago
  • Customer Service Rep(04188) - 2699 Watson Blvd

    Domino's Franchise

    Customer support representative job in Warner Robins, GA

    Title Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check.
    $25k-33k yearly est. 17d ago
  • Continuous Care Engagement Specialist

    3:15

    Customer support representative job in Warner Robins, GA

    Job Description 3:15 is looking for a Continuous Care Engagement Specialist to join our dynamic team. As a Continuous Care Engagement Specialist, you will play a crucial role in improving patient care and building lasting relationships with healthcare providers. Our company is passionate about changing the delivery of healthcare and transforming the industry. As a family-founded and led organization, we value collaboration, innovation, and excellence. Join us in making a difference in the lives of patients and healthcare professionals. Responsibilities Serve as the primary point of contact for healthcare providers, ensuring effective communication and collaboration. Coordinate and implement patient engagement strategies to improve continuity of care. Enroll eligible patients in the continuous care programs including device assignment and nurse welcome call scheduling Assist with the coordination of medical equipment and supply delivery to patients' homes. Document and maintain accurate and up-to-date patient records. Requirements At least 2 years of experience in a healthcare or patient engagement role. Excellent interpersonal and communication skills, with the ability to build rapport and trust with patients and healthcare providers. Strong knowledge of healthcare regulations and best practices. Proven ability to work independently and as part of a multidisciplinary team. Strong desire to collaborate and communicate efficiently. Self discipline and motivation. Detail-oriented with strong organizational and time management skills. Proficiency in using electronic medical records systems and other healthcare software. Benefits Collaborative work environment Making a difference in patients' lives every day Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick, & Public Holidays) Full time (40 hour week), Monday-Friday 8AM-4:30PM Monday-Thursday will be in doctor's office (depending on placement that's Macon or Warner Robins) and Friday will be in the Macon 3:15 office on Zebulon Rd. MUST have reliable transportation $16-$18 per hour
    $16-18 hourly 28d ago

Learn more about customer support representative jobs

How much does a customer support representative earn in Macon, GA?

The average customer support representative in Macon, GA earns between $25,000 and $41,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average customer support representative salary in Macon, GA

$32,000
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