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Customer Support Representative jobs in Monterey Park, CA

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  • Customer Service Representative

    SGS Consulting 4.1company rating

    Customer Support Representative job 14 miles from Monterey Park

    Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group. 1. Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle. 2. Coordinate communications (both internal and external) for all aspects of customer and technical service. 3. Analyze, plan and facilitate resolutions for customer service and technical issues. 4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations. 5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies. 6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams. 7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing. 8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process. 9. Other duties and responsibilities as assigned by Customer Excellence Manager.
    $32k-41k yearly est. 9d ago
  • Customer Experience Associate

    Beach Riot LLC

    Customer Support Representative job 34 miles from Monterey Park

    · Handle all customer service emails, phone calls, text and chat · Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received · Follow up on any issues and make sure problems are fully resolved in a timely manor · Check web order maintenance daily to make sure all web orders are processed · Run an open order report to ensure all web orders have been placed on pick at the warehouse · Check shipping status daily and follow up with the warehouse on any delays · Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly · Come up with creative ways to enhance the customer experience · Implement a “client book” for VIP customers and offer those customers “white glove” service · Share relevant customer feedback with ecommerce team · Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue · Process Returns QC, re-tag, re-package inventory Qualifications: · Full time · Excellent communication (written and verbal) and problem-solving skills · A passion for retail and helping customers · Strong sales skills · Detail oriented · Outgoing with the ability to build rapport with the customer · Flexibility in scheduling during peak times *Hourly rate range $22-$24 / hour *This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
    $22-24 hourly 13d ago
  • Bilingual Japanese/English Customer Service Associates (Travel) (CA/YM)

    Activ8 Recruitment & Solutions

    Customer Support Representative job 19 miles from Monterey Park

    A travel company is seeking multiple Bilingual Japanese/English Customer Service Associates to join their team in Torrance, CA. This position is responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers' needs. An AA degree or higher, basic PC skills, and the ability to speak fluent Japanese is required. This is a full-time, in-person at the office work, non-exempt position, with excellent benefits and 401k. [Work Schedule: Mon-Fri (Including Weekends and Holidays - 2 days off), 5am-3pm, and 6am-4pm] Bilingual Japanese/English Customer Service Associate Duties: - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Work with Japanese local governments, tourism associations, accommodation facilities, transportation companies, etc. to discover and develop attractive travel products and information. - Research and stay up to date on Japanese market, culture, and events to provide customers with current information. - Handle administrative tasks necessary for sales activities, such as contract terms, quotations, and invoice creation. - Regularly analyze the results of activities and prepare and submit reports. Bilingual Japanese/English Customer Service Associate Skills: -Must have an AA degree or higher -Must be able to speak, read, and write Japanese -Must have basic PC skills -Interest in Japanese culture is a big plus -Excellent ability to foster great customer and client relationships ****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. **** ----------------------------------------------------------------------------------- Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws. We prioritize direct applicants; third-party resumes may not be reviewed.
    $33k-45k yearly est. 9d ago
  • Customer Service

    AC Pro 3.8company rating

    Customer Support Representative job 40 miles from Monterey Park

    Title: Customer Service Representative Reports to: Customer Service Supervisor About the Company AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company CULTURE is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. About the Position Customer Service Representative will be responsible for delivering exceptional support to customers by answering inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a passion for helping others. Responsibilities: Delivers premier, front line customer service by greeting and providing information, answering questions and/or offering assistance to customers. Responds to and resolves customer related issues and complaints. Initiates customer orders by receiving and entering order details for processing. Greets and assists any visitor, customer, applicant, that walks into our office. Responsible for all outgoing mail, shipping packages and any incoming deliveries Monitors open orders and ensure timely processing and shipment. Develops, builds and expands customer base through providing quality customer service. Observes and recommends changes that could provide a better experience for customers. Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business. Skill Requirements: Excellent verbal and written communication skills that demonstrate the ability to provide clear and concision information. Bilingual English and Spanish is a plus. Must be able to accurately demonstrate ability to type and do alpha/numeric entries. Good computer proficiency. Maintain a positive and professional demeanor. Ability to work both independently and as a team player. Organizational skills; the ability to use your time and energy, resources and workspace efficiently and effectively with attention to details. Analytical and problem-solving skills; able to identify critical situations and use good judgment to respond in a timely manner and if needed, consult appropriate personnel before making critical decisions. Education and/or Experience Requirements: High School Diploma or GED 1 year of minimum experience in Customer Service Physical Requirements: Regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks. The employee must frequently lift and/or move 10-20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. As a member of our team, you will enjoy: Medical: HMO & PPO options Dental: HMO & PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Schedule: Morning shift, plus overtime and Saturdays as needed. Pay Range: $ $ per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the Equal Opportunity Employer/ Veterans encouraged to apply.
    $33k-42k yearly est. 31d ago
  • Customer Service Representative

    Partners In Diversity, Inc. 3.3company rating

    Customer Support Representative job 23 miles from Monterey Park

    We are currently seeking a highly motivated an experienced Customer Service Representative to join our team. The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers. Position Information: - Department: Customer Service - Salary Grade: 301 - $23.00 - $31.0500 - Work Arrangement: Full Office in Orange, CA Duties & Responsibilities: - 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. - Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. - Maintains departmental productivity and quality standards. - Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. - Serves as a resource for other team members. - 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. - Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. - Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. - Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. - Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. - Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. - 5% - Completes other projects and duties as assigned. Minimum Qualifications: - High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. - Typing speed of 35 words per minute (WPM) required.
    $23-31.1 hourly 9d ago
  • Customer Service Representative

    LHH 4.3company rating

    Customer Support Representative job 16 miles from Monterey Park

    LHH is seeking a Customer Service Representative for a client located in Los Angeles, CA. This role is work from home with the exception of approximately 2 days a month (expected). All candidates must be located in the LA area. Pay for this role is up to $30/hour depending on experience. This person must be sharp, have attention to detail, be strong with numbers and mathmatical skills, and good with heavy communication and a busy desk. Experience within the auto industry (customer service) is a plus. Primary Responsibilities: Manage the end-to-end claims process, including receiving, reviewing, and approving claims submitted by claimants and/or distributors for payment, using discretion and judgment within authorized settlement limits. Coordinate directly with claimants and distributors via phone. Arrange third-party inspections as needed. Submit claims to responsible parties for resolution and recovery, including negotiation and fund collection within authorized recovery limits. Finalize claims independently within assigned authority. Maintain accurate and organized claim files. Ensure compliance with internal controls and company procedures in all administrative and operational tasks. Additional Responsibilities: Perform other duties as assigned. Maintain regular and reliable attendance. Collaborate and support fellow team members. Contribute actively as a team player. Qualifications: College degree preferred. Experience in the automotive industry is a plus. Proficiency in Microsoft Word and Excel. Strong written and verbal communication skills. Ability to work effectively in a team environment.
    $30 hourly 12d ago
  • Wholesale Customer Service Representative

    24 Seven Talent 4.5company rating

    Customer Support Representative job 17 miles from Monterey Park

    A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector. Responsibilities: Oversee order processing and reporting through the ERP system. Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment. Proactively identify and resolve any order fulfillment issues or documentation discrepancies. Troubleshoot packing challenges and generate labels as needed. Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff. Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk. Requirements: Minimum of 5 years' customer service experience in the apparel industry. Proven experience in order entry/management and reporting. Background in logistics with a solid understanding of warehouse operations. Ability to multi-task and prioritize workload effectively. Excellent team player who can adapt to various responsibilities as required. Strong follow-up skills paired with exceptional organizational abilities. Outstanding written and verbal communication skills. Familiarity with wholesale apparel industry processes and ERP systems specific to apparel. Proficiency in Microsoft Office products. Must possess EDI knowledge. If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!
    $32k-40k yearly est. 14d ago
  • Customer Service Representative

    Tcwglobal

    Customer Support Representative job 19 miles from Monterey Park

    Onsite in Anaheim, CA 92806 W2 Contract 6+ months M-F 8am-5pm Start ASAP $21/hr -Weekly Pay and Benefits! Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team. As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization. Job Duties: · Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions. · Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions. · Build strong rapport with customers, fostering positive experiences and brand loyalty. · Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear · Develop in-depth knowledge of the product line to provide informed and effective support. · Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers. Requirements: · Interfaced directly with customers, effectively deescalating challenging situations. · Demonstrated strong leadership through empathetic communication and support. · Skilled in managing and prioritizing multiple customer cases simultaneously. · Proficient in using various platforms to resolve customer inquiries efficiently. · Excellent written and verbal communication skills. · Proven experience troubleshooting complex issues and guiding customers to resolution. · Accurately documented customer interactions within case records for future reference. · Fluent in English with proficiency in email and chat communication. · Strong proficiency in Microsoft Office Suite. · Capable of typing at approximately 40 words per minute.
    $21 hourly 12d ago
  • Customer Service Representative

    Christy Dawn

    Customer Support Representative job 16 miles from Monterey Park

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate members of the Christy Dawn community. Key job responsibilities Act as a Brand Ambassador for Christy Dawn, providing world-class service to all customers and potential new customers Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email and social media Provide customers with critical service and product information, ensuring customer satisfaction Demonstrate sound understanding and comprehensive knowledge of the Christy Dawn's full range of products and services Handle customer inquiries and/or cases through different channels in a timely and professional manner Utilize a variety of software programs to resolve customer inquiries Work closely with various internal team to assist customers with both domestic and international issues Basic Qualifications Ideally 1+ years of experience within a customer service-focused environment Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service Proficient with desktop applications such as MS Office
    $32k-41k yearly est. 12d ago
  • Customer Service Representative

    Babygold

    Customer Support Representative job 16 miles from Monterey Park

    BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe. Role Description This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Previous experience in a customer-facing role Communication Via Chat Phone and Email Excellent communication and interpersonal skills Ability to handle customer inquiries and resolve issues efficiently Experience in the jewelry or fashion industry is a plus High school diploma or equivalent required
    $32k-41k yearly est. 13d ago
  • Customer Service Representative - Irvine, CA

    Ultimate Staffing 3.6company rating

    Customer Support Representative job 33 miles from Monterey Park

    A leading property development company in Irvine, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting. Pay: $20- $23 Schedule: ONSITE M-F 8:00 AM- 5:00 PM RESPONSIBILITIES Manage a high volume of customer service calls, emails, texts, & voicemails Take incoming calls from new and existing customers in a professional manner Provide information to customers including verifying requests, answering questions, and offering assistance Identify and implement customer experience process improvements Enter and process amazon orders and return authorizations Additional projects as needed. Requirements Looking for a candidate with 2-5 years of related customer or client service experience. Degree preferred, but not required Comfortable interacting with people at all levels on the phone and in-person All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $20-23 hourly 12d ago
  • URGENT Hire - Customer Service Representative - $23-$28/hr

    Red Label Enterprises 3.6company rating

    Customer Support Representative job 16 miles from Monterey Park

    Are you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further! Red Label Enterprises, a leading marketing firm for the past 22 years , is seeking vibrant and energetic individuals to join our team. If you're enthusiastic about connecting with others and eager to create meaningful change, this is the opportunity for you! Qualifications Exceptional communication skills Positive attitude and strong work ethic Eagerness to learn new skills Ability to work independently with moderate to minimal supervision Capable in setting and achieving goals Ability to stand and walk for extended periods of time Passion for serving and helping people Responsibilities Participates in service, brand, and product knowledge training Assists customers with applications process Responsible for inventory tracking Stays informed of company and client policies, procedures, and promotions Maintains confidentiality of all client and customer information collected Executes taught systems to achieve individual and company goals Gains knowledge of systems implemented during each customized client promotion/field campaign Benefits Pay: Hourly 401(k) Health insurance Mileage reimbursement Opportunities for professional development and growth Guaranteed hours Continuous training and development Open communication with Management Weekly paycheck
    $32k-40k yearly est. 5d ago
  • Customer Service Representative

    Bon Pergola 4.3company rating

    Customer Support Representative job 38 miles from Monterey Park

    BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to effectively resolve customer issues Experience in a customer-facing role is a plus Proficiency in Microsoft Office and CRM software High school diploma or equivalent
    $32k-42k yearly est. 13d ago
  • Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)

    Astiva Health, Inc.

    Customer Support Representative job 23 miles from Monterey Park

    Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off
    $25-28 hourly 12d ago
  • Customer Service Representative

    Taxrise

    Customer Support Representative job 33 miles from Monterey Park

    *WHY JOIN TAXRISE?* At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions. *ABOUT THE ROLE* The Customer Service Representative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction. _We're all about that in-person vibe—this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!_ *HOW YOU'LL BE REWARDED* At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. * *Base pay*: $22.00 - $24.00 per hour (full-time, 40 hours per week) * *Monthly Bonus: *Average bonus potential of $500 - $900 _The compensation range reflects our good faith estimate of total earning potential, including base hourly pay and monthly bonuses. The hourly rate shown in the job preview pane may appear higher, as it blends both components. For full transparency, a detailed breakdown is provided in this job description._ *WHAT YOU'LL DO* *_Client Communication:_* * Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly. * Contact clients via phone and email to gather required documents and clarify documentation needs. * Respond to client emails and text messages—and assist in live chat when needed—ensuring all interactions are addressed within company service level agreements. * Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction. * Handle all client interactions with professionalism, courtesy, and empathy—knowing when to escalate issues to the appropriate department. * Provide clear instructions and guidance to clients on required documentation. * Problem-solving skills to address client concerns regarding documentation requirements. *_Document Collection & Review:_* * Request and gather required tax-related documents from clients via email, phone, or online portals. * Review submitted documents for accuracy and completeness, ensuring compliance with internal standards. * Identify missing or incomplete information and follow up with clients promptly. *_CRM Management & Administrative Support:_* * Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM). * Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress. * Collaborate with colleagues, support staff, and managers to deliver a seamless client experience. * Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives. *WHAT YOU'LL NEED TO HAVE* * Previous experience in a client care or customer service role—experience in the tax resolution industry is a plus. * Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus). * Excellent written and verbal communication skills with professional phone etiquette. * Proficiency in using CRM systems or document management tools * A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care. * Knowledge of tax relief processes is a plus, though training will be provided. *WHAT WE OFFER* We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family: * Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off (Vacation, Sick Days, Company Holidays) * Wellness Days to recharge when you need it most * 401(k) retirement plan with company match * Professional Development Program to support your growth * Access to our on-site gym and gaming lounge * Catered team lunches every Friday * Fun and energizing quarterly company outings *ABOUT US* At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. *OUR COMMITMENT* At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know. Pay: $25.00 - $29.00 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Day shift Work Location: In person
    $22-24 hourly 18d ago
  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Customer Support Representative job 33 miles from Monterey Park

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $21k-36k yearly est. 33d ago
  • Psychic & Tarot Readers- Elite 1-800 Phone Network

    Psychic Link 4.0company rating

    Customer Support Representative job 16 miles from Monterey Park

    Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too. Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more. This is an opportunity to render services from the comfort of your own place.
    $31k-57k yearly est. 37d ago
  • CSR

    Ultimate Staffing 3.6company rating

    Customer Support Representative job 16 miles from Monterey Park

    The customer service representative is responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer related issues; Interact with sales representatives, accounting, scheduling, and manufacturing teams for timely shipments; assist sales representatives and other departments with administrative tasks and other duties as assigned. Education High School Diploma or Equivalent. Experience & Training 1+ year(s) work experience in administration/customer service (preferably in a manufacturing environment). Experience with ISO 9001 environment a plus. Skills & Abilities Excellent oral and written communication skills; Must possess strong interpersonal skills to deal with people at all levels within the organization and outside; Strong systems and software skills - word processing, spreadsheets, computer applications; Basic Mathematic skills; Knowledge of general office practices; Knowledge of company practices and procedures; Ability to pay close attention to detail, work under pressure and meet deadlines; Ability to organize, prioritize and successfully multitask; Be adaptable and comfortable in a fast-paced, dynamic work environment. Duties & Responsibilities: Customer Service functions including customer assistance, order processing, first article approval follow-up, contacting existing and new customers. Enter sales orders, quotations, rejection orders, and create job travelers accurately. Monitor progress of customer orders by working with production to ensure manufacturing schedules align with customer promise dates. Communicating product delays with customer and updating relevant data/paperwork to match new dates. Handle customer concerns/inquiries in a professional, courteous and timely manner. Communicate with the sales people on a regular basis regarding activities within their respective accounts. Effectively communicate details of customer orders to various internal teams to ensure all requirements are met May include light filing and general addministrative tasks All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $31k-38k yearly est. 2d ago
  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Customer Support Representative job 14 miles from Monterey Park

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $22k-36k yearly est. 33d ago
  • Customer Service Representative

    Ultimate Staffing 3.6company rating

    Customer Support Representative job 29 miles from Monterey Park

    A leading property development company in Irvine, CA is looking for a Customer Service Representative to join their team due to continued growth. This is a temporary-to-hire opportunity. As a Customer Service Representative, you will be responsible for assisting customers by providing product and service information, resolving issues, and supporting order processes-all in a fast-paced, team-oriented environment. Pay: $20-$23/hour Schedule: Onsite | Monday-Friday | 8:00 AM-5:00 PM Responsibilities: Manage a high volume of customer service calls, emails, texts, and voicemails Answer incoming calls from new and existing customers in a professional and courteous manner Provide accurate information to customers, including verifying requests, answering questions, and offering support Identify opportunities for improving the customer experience and assist in implementing solutions Support additional projects and administrative tasks as needed Requirements: 2-5 years of related customer or client service experience Bachelor's degree preferred, but not required Comfortable interacting with people at all levels, both over the phone and in person Bilingual in English and Spanish (or another second language) is strongly preferred to support a diverse customer base If you're customer-focused, detail-oriented, and enjoy working in a dynamic environment, we encourage you to apply! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $20-23 hourly 12d ago

Learn more about customer support representative jobs

How much does a customer support representative earn in Monterey Park, CA?

The average customer support representative in Monterey Park, CA earns between $33,000 and $56,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average customer support representative salary in Monterey Park, CA

$43,000

What are the biggest employers of Customer Support Representatives in Monterey Park, CA?

The biggest employers of Customer Support Representatives in Monterey Park, CA are:
  1. NCW
  2. Azmorporated
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