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Customer Support Representative Jobs in Nashville, TN

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  • Senior Seamer Service Representative

    Crown Cork & Seal USA, Inc.

    Customer Support Representative Job In Nashville, TN

    Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
    $38k-57k yearly est. 11h ago
  • Client Representative | Entry Level

    Cape Reserve

    Customer Support Representative Job In Nashville, TN

    Entry Level Client Representative (Customer-Facing) At Cape Reserve, our sales and customer acquisition strategies have exceeded our clients' expectations in the Greater Nashville area. By using top-notch technology and an automated lead-based platform, our Client Representatives are set up for success in the field. The pathway to growth and opportunity within our company is highlighted by the exceptional individuals that make up our firm. We boast a positive work environment where we encourage personal and professional growth for all of our employees in all our departments including our Entry Level Client Representatives. Lifestyle believes that when the employer/employee relationship is mutually beneficial it makes for great things all around. Win-win!! We are actively seeking the kind of Entry Level Client Representative who works hard, has fun, and enjoys working with people. We do not work remotely so if you're the kind of person who has been itching for that human connection, this is the place for you! This is an entry-level position, so you don't need any experience in this role due to our training curriculum but you do need a great “go-get-em” attitude and great work ethic. Entry Level Client Representative Responsibilities: Engage with customers, in-person, in a professional, friendly manner Operates as the point of contact for assigned customers in your given sales territory on behalf of major companies. Generate sales among customer accounts with the help of Salesforce Work with the team on customer and sales goals and customer acquisition needs Qualifications for the Entry Level Client Sales Representative Role Bachelors degree is preferred but not required with previous experience Good communication and interpersonal skills Confidence Leadership Teamwork 0-3 years of previous experience in a customer-facing role (sales, retail, restaurant, hospitality, etc) Some of the Benefits at Cape Reserve: Advancement Opportunities Competitive compensation plan ranging from $55,000-65,000 per year depending on commissions and bonuses Hands-on training & development Positive, light-hearted company culture! Additional benefits and compensation packages are further discussed in the interview process
    $55k-65k yearly 25d ago
  • Customer Service Specialist

    Michelli Weighing & Measurement

    Customer Support Representative Job In Nashville, TN

    The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. A positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability Performs general clerical and administration activities to support the overall operations of the company. Responsibilities Greet walk-in customers with a warm and positive attitude. Answer all incoming office calls and direct the calls to the appropriate department or person. Monitor incoming office emails General clerical activities Support sales and service field employees with administrative tasks Create vendor Purchase Orders for product sales from CRM Order Fulfillment Instructions (OFIs) Create and maintain the order book for product sales Generate invoices for all product sales and service orders, including all applicable fees Call customers to collect outstanding accounts receivable Invoice all work in a timely manner, in the period the work was completed Ensure company adherence to profit margin expectations Support new customer setup and credit application process Organize and maintain file system and other records Maintain internal documents to facilitate business processes For service and sales calls, gather information necessary to generate the orders. Compose and type routine correspondence. Organize and maintain file system and other records. Prepare outgoing mail and correspondence, including email and faxes. Attend training sessions as necessary relating to the job. Willing to assist other co-workers when available or time permits. If applicable: dispatch technicians and create work orders from incoming service calls Ship and receive equipment Skills Previous experience in customer support or call center environments is preferred. Proficient in data entry with attention to detail for accurate record keeping. Able to meet deadlines. Excellent verbal and written communication skills to convey information clearly. Ability to type efficiently while engaging with customers on calls or chats. Strong problem-solving skills to handle challenging situations effectively. A positive attitude and willingness to learn in a fast-paced environment.
    $25k-32k yearly est. 2d ago
  • Customer Service Representative

    MCM 4.5company rating

    Customer Support Representative Job In Nashville, TN

    Our CSR provides support to the marketing department by executing in-person marketing strategies and work with the marketing teams to attend events to manage our client's brand and image. They are also responsible for performing market research and providing reports on marketing performance. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $27k-34k yearly est. 4d ago
  • Client Relationship Associate

    Vaco By Highspring

    Customer Support Representative Job 9 miles from Nashville

    Our client located in Brentwood, TN is seeking a Client Relatioinship Associate to join their team. Client Services Assocaite Schedule: M-F 8-5pm Fully Onsite Salary: $60-70K Job Duties and Responsibilities: Client Engagement & Service Serve as a primary point of contact for both prospective and existing clients through phone and in-person interactions. Address inquiries, deliver quotes, and ensure a high-touch service experience. Prepare for client meetings by gathering forms, reports, and presentations. Draft and prepare correspondence, forms, and spreadsheets to support ongoing client needs. Organize and maintain accurate and compliant client records and documentation. Ensure all paperwork adheres to firm standards and regulatory guidelines. Sales Support & Business Development Collaborate closely with the Financial Advisor to support client acquisition and retention efforts. Provide operational and administrative support for sales initiatives and marketing campaigns. Assist with seminar logistics and secure compliance approval for advertising materials. Prospect for new business opportunities and help build a strong pipeline of potential clients. Engage in research on clients and securities to provide meaningful insight and value. Minimum Requirements: Bachelor's degree in Finance, Business, or a related field. Minimum of 3 years' experience in a client-facing, sales, or support role - ideally within the financial services or fundraising industries. Series 7 and Series 65/66 licenses and/or Certified Financial Planner (CFP) designation preferred but not required. Demonstrated success in building and maintaining client relationships. Proven experience in a sales-support or business development function.
    $60k-70k yearly 4d ago
  • Customer Success Associate

    Leadspedia, Inc.

    Customer Support Representative Job 17 miles from Nashville

    Ready to make an impact? LeadsPedia is seeking an enthusiastic and driven Customer Success Associate (CSA) to join our team at our Franklin, TN office. As a CSA, you will be focused on every aspect of the customer experience and will be providing daily support and service to our customers. Responsibilities Customer-Centric Support: Deliver top-notch customer service through one-on-one interactions via LiveChat, phone, email, and support tickets. Ticket and Integration Expertise: Become a LeadsPedia system expert, assisting customers with their support tickets and integration requests. Don't worry-we'll provide comprehensive training to help you excel. Cross-Functional Coordination: Collaborate closely with Customer Management and Product Development teams to provide valuable insights into customer needs and feedback. Documentation Mastery: Update and create documentation for our Platform/Portal, empowering customers to be happy and self-sufficient. Professional Development: Participate in cross-functional projects with growth opportunities, such as customer insights, operations, learning & development, and quality assurance. Career Growth: This role is just the beginning! We'll train you from the ground up and help you explore new roles within LeadsPedia if desired. Qualifications Bachelor's degree (required). 1+ year of experience in a customer service role, ideally in SaaS or Enterprise software setting. Excellent communication skills, with the ability to simplify technical concepts for any audience. Persistent and proactive in resolving issues and completing projects. Technically curious and eager to learn (we'll train you on every aspect of our software first). Willing to travel occasionally ( About Us: LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides our customers with advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, it's easy to see the information you care about in one place and use it to make faster, better informed decisions. A Few of Our Benefits Market-competitive compensation - compensation commensurate with experience. Comprehensive Healthcare, Dental, and Vision Catered lunches Flexible PTO Regular Team Outings A brand new office We're looking for passionate individuals who are ready to grow with us. If this sounds like you, apply now and take the first step toward doing something different!
    $22k-35k yearly est. 4d ago
  • Client Services Associate

    Prudential Financial 4.8company rating

    Customer Support Representative Job In Nashville, TN

    Are you a detail-oriented superstar who loves to stay organized and manage multiple priorities? Do you enjoy working closely with advisors and clients to deliver personalized service? We are seeking a dedicated Client Services Associate to join our team. The ideal candidate will have a strong background in project management, financial services, and customer service. If you have excellent communication skills and a passion for building and maintaining client relationships, we want to hear from you. The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor's clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment. Qualifications - Previous experience in LPL Financial system and processing preferred - Strong ability to communicate effectively with clients and internal teams - Collaborative and strategic minded individual - Experience in account management or sales is a plus - Familiarity with Salesforce or similar CRM software is advantageous Responsibilities This is an on-site employment opportunity with offices in Vienna and Leesburg. This role would allow you to support Financial Advisors. You will join a team that is dedicated to helping clients in every stage of their financial life. This exciting position will allow you to grow your career and by helping people and families that look to our Financial Advisors for financial solutions. (Candidate is expected to be in the office 5 days a week - NOT REMOTE) Answer phones, schedule appointments, and prepare materials for client meetings Keep client management systems up-to-date with client information Assist with information and documentation requirements for new accounts, transfers, and more Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs) Manage account activities that are operational in nature - new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits) Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met If you are a proactive individual with a passion for delivering top-notch client services, we encourage you to apply for this exciting opportunity as a Client Services Associate.
    $44k-54k yearly est. 2d ago
  • Retail Client Associate

    Mayker Interiors

    Customer Support Representative Job In Nashville, TN

    Please visit our website to officially apply: ************************* Those who apply directly are given preferred consideration. Mayker is looking for a dependable, detail-loving Retail Client Associate to help bring warmth, order, and thoughtful service to our Germantown storefront. This is a part-time, solo-in-shop role ideal for someone who's equally energized by design, independent work, and excellent hospitality. You'll be the face of our retail experience-greeting guests, fulfilling orders, curating product presentation, and owning key backend operations. What You'll Do Operate independently in the shop, delivering warm, attentive service to every guest Maintain a clean, organized, and aesthetically aligned retail space Manage in-store product tagging, floor replenishment, and store upkeep Lead our brand gifting services-from packaging to fulfillment with care Fulfill orders and update product details in Shopify Who You Are Reliable and self-directed. You take initiative and don't need someone looking over your shoulder. Hospitality-minded. You approach every interaction with warmth, respect, and attention to detail. Detail-obsessed. Typos bother you. So do crooked tags and dusty shelves. Tech-comfortable. You're quick to pick up new systems and stay organized digitally. A design appreciator. You have a natural sense of presentation and understand the power of a beautiful, intentional environment. What To Know This is an hourly position starting at $18-20/hr, with bonuses available for meeting monthly sales goals The shop is open Thursday-Sunday, 11:00 AM - 5:00 PM Weekend availability is required. You'll often be the only person in the shop, so confidence in solo work and strong communication is essential While the store sees low-to-moderate foot traffic, there's always backend work to own-so we're looking for someone who loves staying productive, even when it's quiet Tools You'll Use Shopify Slack Copper Canva
    $18-20 hourly 2d ago
  • Shipping & Customer Service Coordinator

    Supreme Staffing

    Customer Support Representative Job 15 miles from Nashville

    Connect has partnered with our client to source for a Shipping & Customer Support Coordinator Appreciation and Compensation: $20.00/hour Health, Dental, Vision Insurance Hours: Monday-Friday, 7:30 AM - 4:00 PM On-Call: 24/7 availability (minimal after-hours calls expected) About the Role:This position plays a critical role in managing internal and external customer needs, processing orders, and ensuring efficient communication across teams.If you're detail-oriented, eager to learn, and thrive in a fast-paced, distribution environment-this opportunity is for you. Key Responsibilities: Create and process customer orders with accuracy and urgency Review and manage incoming EDI (Electronic Data Interchange) documents Print Bill of Ladings (BOLs) and send Advanced Shipping Notices (ASNs) Serve as the liaison between distribution center personnel and customers Provide prompt and professional support to both internal teams and external clients Remain on-call to handle after-hours inquiries (minimal expected) What We're Looking For: Previous experience in customer service, logistics, or distribution environments preferred Strong communication and interpersonal skills High attention to detail and organizational skills Familiarity with EDI systems and BOL/ASN processes is a plus Reliable and flexible team player with a desire to learn and grow
    $20 hourly 4d ago
  • Client Services Associate

    Find Great People | FGP 4.0company rating

    Customer Support Representative Job 17 miles from Nashville

    We are seeking a professional Client Services Associate to join a Financial Services company in Franklin, TN. This is a full time, onsite, Permanent/Direct Hire opportunity. Responsibilities: Manage client onboarding, encompassing account creation and upkeep Act as the main point of contact for client service inquiries and operational requirements Manage and monitor key financial planning initiatives across a portfolio of clients Collaborate closely with advisors to ensure the effective implementation of financial plans that align with client objectives Provide support to three advisors Actively participate in team meetings to discuss client strategies Identify ways to enhance operational processes Qualifications: 3+ years of client service experience in the financial services industry Possession of Bachelor's Degree preferred Holds a Series 65 (or Series 7 & 66) certification a plus Strong communication skills both verbal and written Excellent attention to detail and great interpersonal skills Hours: Monday to Friday Onsite Permanent/Direct Hire #Staffing
    $28k-32k yearly est. 15d ago
  • Tarot Card Psychic Readers

    Psychic Link 4.0company rating

    Customer Support Representative Job In Nashville, TN

    Work from the comfort of your own place by phone. Psychic Network 800 telephone line has indepdent contractor positions for professional qualified psychic and tarot card advisors. Pay rate is competitive. Good yearly raises No hold times/minimums. Must pass test
    $25k-43k yearly est. 13d ago
  • Customer Experience Coach/Consultant

    Bond Brand Loyalty

    Customer Support Representative Job In Nashville, TN

    About Us: At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Customer Experience Coach/Consultant, you will have your hands on the wheel as we drive the future of loyalty. *Please Note: This is a multi-month contract position that requires travel. The Role: We are growing our network of Customer Experience Coaches/Consultants across the U.S. to support upcoming projects. Our goal is to build strong relationships for current and future opportunities, and we would love to get to know you while also introducing who we are. To be considered for this role, you must be willing and able to travel within the United States-up to 15 days per month-for dealership visits. You must also be available for a multi-month contract commitment. Potential travel and support areas may include Tennessee , with flexibility required for nearby geographic locations as needed. This is your moment to seize a great opportunity to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and/or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change. A Day in the Life: You are a Customer Experience Coach/Consultant/Trainer, looking to drive transformational culture change initiatives in the retail and automotive industries. Currently operate your own practice and manage your schedule to complete assignments before or on time. You bring 15+ years of leadership or business experience. Automotive industry experience an asset. Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results. Has experience working on and navigating complex change initiatives, including technological innovation and advancements. Knows how to apply a coach approach to drive tangible and measurable change. Knows how to follow a prescribed training path while being agile in the moment to adapt as needed. Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit. Able to quickly recognize resistance and address effectively and diplomatically. Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required). Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT. Able to work and travel within the United States, including dealership visits up to 15-17 days a month, while fulfilling a multi-month contract. Valid driver's license and vehicle insurance. Valid business liability insurance (or must be willing to purchase at own expense). Skills essential for your success include: Approachability: a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role. Strong Business Acumen: understands customer experience fundamentals, knows the competition; is aware of how strategies and tactics work in the marketplace, can review and present data effectively to drive awareness and support action planning. Interpersonal Savvy: able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably. Unflappable problem-solving professional: Appreciates that plans can change, strategies can shift, adapts quickly without breaking a sweat, and maintains focus and professionalism throughout Customer Focus: acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes. Managing Vision and Purpose: communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations. Understanding Others: understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations Strong Communicator: demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact Digital Communications: comfortable conducting virtual 1:1 and group coaching sessions and workshop facilitation Fundamental Computer Skills: is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact Are you the one? Automotive industry experience is an asset 15+ years' experience in Customer Experience, Business Coaching, Training, and/or Consulting Coaching or Training Accreditation (e.g., EQA, ICF, CTDP) and Facilitation credentials preferred Background in Hospitality or Retail leadership considered an asset Proficient in Excel, PowerPoint, and Zoom Able to independently manage and prioritize schedule to balance travel and administrative responsibilities Strong business acumen with a data-driven approach to performance improvement Experienced in analyzing customer experience/satisfaction metrics to evaluate and challenge progress and outcomes Skilled in leading change and coaching organizational leaders Proficient in training and developing frontline staff Track record in driving customer satisfaction and engagement initiatives Self-motivated, with the ability to work independently and remotely with minimal supervision We are seeking independent contractors for this role. Applicants must be legally authorized to work in the United States. Recruiter inquiries will not be considered. Why Bond? Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients. Ready to Make Your Mark? If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
    $67k-107k yearly est. 14d ago
  • Senior Client Success Specialist, Enterprise I

    Indeed 4.4company rating

    Customer Support Representative Job In Nashville, TN

    **Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*com Score Total Visits, September 2023) **Day to Day** As a Senior Client Success Specialist you will communicate directly with advertising agency clients, primarily through email and phone. You will work closely with our internal Sales, Product and Technical teams to ensure a flawless experience with Indeed from the beginning. You have exceptional relationship skills, and are comfortable speaking directly with key decision-makers at Fortune 1000 and equivalent sized companies, and enjoy working closely with Indeed's Agency Sales team. You will excel in the arts of organization and prioritization and treat all clients like they are your priority through providing "WOW" experiences. **Responsibilities** + Assist new clients with their account set-up. Including making suggestions as an industry specialist, thoroughly explain Indeed products & services, and give an overall great first impression (a few boolean searches go a long way!) + Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns including job management, display advertising, and profile branding to ensure consistent product performance and delivery. + Be an enthusiastic Indeed product specialist to best optimize clients' accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs. As a practical example, we've consulted with some of the largest clients in the world on where they should be opening their next office(s) by showing them the talent available in those markets. + Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions. + Partner closely with the Agency Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals. + Manage and enhance primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters. **Skills/Competencies** + 5+ years experience which can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management, Customer Service (servicing internal or external customers). + Learn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one. + Demonstrate relationship management, churn prevention, and client engagement skills while also understanding post-sale client lifecycle implementation and execution. + Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners. + Moderate experience examining data, trends, and client information to identify product or service growth opportunities. + Experienced in addressing large audiences and delivering clear and composed communication about advertising campaign metrics to executive-level clients and decision-makers. + Demonstrate ability to manage and retain accounts with up to $50k in annual revenue per account **Salary Range Transparency** US Remote 63,000 - 85,000 USD per year NYC Metro 67,000 - 91,000 USD per year Seattle 67,000 - 91,000 USD per year SF Bay Area 77,000 - 104,000 USD per year Scottsdale 61,000 - 83,000 USD per year **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at ***************************** **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and inclusive environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds. Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To learn more about requesting an accommodation, please visit ********************************************** In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our ESG home page (*************************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs . **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. Reference ID: 45739
    $25k-36k yearly est. 16d ago
  • Client Success Specialist

    Jumpcrew 4.0company rating

    Customer Support Representative Job In Nashville, TN

    Description Client Success SpecialistLocation: Nashville, TNRole Overview: JumpCrew is seeking a Client Success Specialist who will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and identifying opportunities for growth within existing accounts. This role serves as the primary point of contact for clients, proactively addressing their needs, providing solutions, and collaborating closely with internal teams to deliver exceptional service. The ideal candidate has strong communication skills, a customer-centric approach, and a proactive attitude.Key Responsibilities: Develop and maintain strong client relationships to ensure satisfaction and retention. Act as the main point of contact for clients, addressing their needs and resolving issues. Collaborate with sales, marketing, and product teams to enhance the client experience. Monitor and report on client satisfaction metrics and escalate concerns as needed. Identify opportunities for account growth, cross-selling, and up-selling. Prepare and present client performance reports and analysis. Qualifications: Bachelor's degree in Business, Marketing, Communications, or a related field. 2+ years of experience in client success, account management, or a similar role. Strong organizational and multitasking skills with a client-focused mindset. Excellent communication and interpersonal skills. Comfortable managing multiple priorities and clients in a fast-paced environment. Proficiency with CRM software (Salesforce or similar) and basic data analysis tools. Additional Information: Competitive salary Location: JumpCrew HQ - Nashville, TN Flexible work environment Unlimited PTO plan 9 company holidays Medical, dental/vision benefits, 401k Learning and career growth opportunities Bring your (well-behaved) pet to the office JumpCrew, headquartered in Nashville, TN, is a three-time winner of Nashville's Best and Brightest Companies to Work For (2021, 2022, 2023). We've been recognized as the #1 Best Small Company to Work For in Nashville (2017), one of Nashville's Best Places to Work (2018 & 2019), and listed among Crunchbase's 50 Hot Startups. For more information, visit JumpCrew.com.JumpCrew is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $39k-74k yearly est. 2d ago
  • Investment Client Srvcs Specialist - Advisory Trading - Hybrid

    Northwestern Mutual 4.5company rating

    Customer Support Representative Job 17 miles from Nashville

    This position works to support our field and clients with the trading and management of their investment accounts. Team members partner closely with Northwestern Mutual's financial representatives and their staff in the field, and team, department, and company colleagues to deliver exceptional investment operational support associated with trading services. This position has been classified as an Access Person, which will require the reporting of your personal securities transactions. This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required forms. * FINRA non-registered fingerprinted person * WMC access person Primary Duties & Responsibilities * Trading Support: * Support trading, management, and servicing functions associated with program advisory accounts. * Handle trade requests, ensuring accuracy and efficiency in the trading process across various financial instruments, including equities, mutual funds, ETFs, and fixed income securities. This also may include a focus on trade corrections. * Provide expert support in the execution of trades, working closely within the team, across teams, and with strategic vendors to resolve issues, which may include trade error or margin/debit situations. * Investment Operations Support: * Resolve a variety of investment operations inquiries and escalations from home office leaders, field staff, or other team members. * Utilize industry knowledge and analytical skills to solve problems effectively. * Embrace new technology and promote self-service capabilities while understanding the risks and impacts of transactions. Leverage trading platforms and tools to streamline processes, improve accuracy, and enhance service delivery. * Be an advocate for positive change and maintain a continuous improvement mindset. * Field/Client Issue Resolution: * Research and respond to field/client issues, including but not limited to: * Placing trades. * Aiding in account maintenance and inquiries. * Responding to research requests. * Assisting field/clients with navigation. * Discussing the latest market trends. * Supervision and Compliance: * Provide ongoing home office supervision and oversight of investment advisory accounts to ensure supervisory integrity and compliance. * Ensure that core fiduciary responsibilities are met. * Client Retention and Relationship Building: * Promote client retention by identifying opportunities to strengthen existing relationships through timely and accurate operational processing and service quality. * Establish and maintain strong relationships with field/clients and team members while delivering quality service and support. * Team Collaboration and Service Monitoring: * Work with other specialists, consultants, and managers to handle day-to-day monitoring of the area, including managing daily processing work. * Develop the ability to direct and coordinate the team's service activities and identify changing service demands. * Team Support: * Assist team members as they navigate complex casework or items beyond their knowledge base. * Prioritize and organize responsibilities, utilizing appropriate resources within and outside of the immediate work area. * Collaborate with internal customers and cross-functional teams to resolve problems as needed. * Identify improvement opportunities and take ownership to develop, refine, and implement those improvements. * Quality Assurance and Performance Input: * May review the work of office staff team members to ensure quality and accuracy. * May contribute input into the performance evaluation process. Qualifications * Education: Bachelor's degree in finance, business, or a related field, or equivalent combination of education and experience. * Experience: Minimum of 4 years of customer service experience, with at least 2 years in trade analysis or a related role within the financial services industry, focusing on trading, investments, and market operations. * Knowledge: In-depth understanding of investment or income products, including mutual funds, ETFs, equities, fixed income and associated market dynamics. Skills You Have * Attention to Detail (NM) - Intermediate: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality. * Customer Service Mindset (NM) - Intermediate: Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed decisions. * Analytical Thinking (NM) - Intermediate: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. * Change Adaptability (NM) - Intermediate: Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation. * Root Cause Analysis & Decision Quality (NM) - Intermediate: Assists and applies problem-solving methods to understand the fundamental reasons for faults and problems; makes timely, data-driven decisions by understanding the probability of success, identifying customer risks, gathering business requirements, and developing value statements. * Industry Knowledge (NM) - Intermediate: Demonstrates extensive knowledge of common practices, regulatory considerations, market trends, and the competitive landscape within a particular industry/sector to better understand and address unique client requirements, challenges, and context. #LI-Hybrid This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form. Compensation Range: Pay Range - Start: $48,580.00 Pay Range - End: $90,220.00 Geographic Specific Pay Structure: 165 - Structure 110 (Exempt): 53,410.00 USD - 99,190.00 USD 165 - Structure 115 (Exempt): 55,860.00 USD - 103,740.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
    $48.6k-90.2k yearly 27d ago
  • Senior Sales Reservationist

    Sitio de Experiencia de Candidatos

    Customer Support Representative Job In Nashville, TN

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
    $23k-30k yearly est. 5d ago
  • AT&T Customer Representative

    Prime Management Group 4.3company rating

    Customer Support Representative Job 17 miles from Nashville

    AT&T Customer Brand Ambassador - Join Prime Management Group in Nashville, TN! Are you passionate about technology, customer service, and achieving sales success? Prime Management Group, based in Nashville, TN, is seeking a driven and enthusiastic AT&T Customer Brand Ambassador to represent our client AT&T, a leader in wireless services. Grow your career in an exciting retail sales environment and make an impact in one of the most dynamic industries. What You'll Do: Promote AT&T Products & Services: Engage with customers in retail partner locations, showcasing AT&T's wireless plans, devices, and accessories. Build strong relationships with customers by explaining product features and offering personalized solutions. Meet and Exceed Sales Goals: Leverage your sales expertise to consistently hit or surpass weekly and monthly sales targets. Your success directly impacts your income and career progression. Deliver Exceptional Customer Experiences: Provide top-tier customer service by answering questions, offering advice, and recommending tailored solutions to meet customer needs. Maintain Expert Product Knowledge: Stay up-to-date with the latest AT&T wireless products, services, and promotions through ongoing training and development. Collaborate with Retail Partners: Work closely with in-store teams to strengthen the customer experience and enhance AT&T's presence within retail locations. Your Skills and Qualifications: Full-Time Availability: Ability to work retail hours, including weekends and holidays, to meet the demands of a fast-paced environment. Sales-Driven Mindset: You're a natural self-starter who thrives in a goal-oriented setting. Achieving and exceeding targets excites you. Customer Service Excellence: You excel at connecting with people and providing outstanding service that leaves a lasting impression. Willingness to Learn: You're eager to dive into training and stay informed about new wireless technology and AT&T products. Experience in Sales or Retail (Preferred): While previous retail sales experience is helpful, we're happy to train the right candidate who brings passion and a strong drive for success. What We Offer: Weekly Pay: Earn reliable weekly compensation based on your performance and results. W2 Employment Benefits: Enjoy the security of a full-time position with opportunities for growth. Career Advancement: We prioritize your development through structured training, mentorship, and advancement opportunities. Dynamic Work Environment: Work in an energetic, fast-paced retail setting, interacting with a variety of customers every day. Ready to take your career to the next level? Join the Prime Management Group team in Nashville, TN, and represent one of the most recognized brands in wireless services - AT&T!
    $32k-46k yearly est. 16d ago
  • Reservations Agent (FT)

    Corporate Flight Management 4.0company rating

    Customer Support Representative Job 19 miles from Nashville

    Job Details Contour Airlines - Home Based - Smyrna, TN Full Time High School $16.50 - $21.50 Hourly Negligible Any Customer ServiceDescription Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. As a full-time employee of Contour Airlines: You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment. You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment. You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours. You are eligible to receive vested vacation hours. These hours are available to you on January 1 st following your date of hire. You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service. You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines' leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Additional information: The starting hourly rate for this position is between $16.50 and $21.50 (based on your prior work experience). Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work in excess of 40 hours within the pay period, you are eligible for overtime which is paid at 1.5 times your hourly rate. When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at ***************** to discuss any specific needs that you may have. Contour Airlines' rapid growth has created exciting employment opportunities. We invite you to become part of the family. Summary of Essential Duties: Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. All agents will be called to solve customer related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show dedication and commitment to always handle telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. Process airline schedule changes and inform internal and external customers of changes. Process queues with efficiency and accuracy according to department protocol. Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. Work within team to achieve performance standards for all brands and air department duties. Provide assistance over the phone for in-house reservation agents and managers. Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and rental car accommodations for Charter trips and/or positioning for training. Ability to keep open communication with other team members. Work directly with management on problem solving. Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. Maintain the integrity of the company and our airline partners. Be available to work any shift during business hours including rotating weekends if necessary. Perform other job-related duties as assigned by management. Qualifications Be at least 18 years of age Prior customer service experience and/or call center experience preferred, but not required. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver license and good driving record. Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares Able to type 30 words per minute. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership and organizational skills. Must ha
    $16.5-21.5 hourly 60d+ ago
  • Customer Success Representative

    Skyline Promotions

    Customer Support Representative Job 15 miles from Nashville

    We have an urgent need for a Customer Success Representative to join our team and play a crucial role in ensuring our customers have exceptional experiences. With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team! As a Customer Success Representative, you will play a critical role in delivering exceptional customer service while driving sales growth. Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share. This role is ideal for a results-driven individual with excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment. Responsibilities of a Customer Success Representative: Engage in daily face-to-face customer service and sales interactions with customers. Meet and exceed assigned sales goals within your territory. Build brand awareness by effectively promoting various telecommunication services. Identify customer needs and recommend suitable products and services. Generate promotional events to enhance brand visibility and drive sales growth. Foster and maintain positive relationships with partnered retailers. Skills & Experience Needed to Succeed as a Customer Success Representative: A proactive approach to ensuring customer needs in a timely manner Adaptability to excel in a fast-paced sales and customer service environment Flexibility to adapt to a changing & competitive environment Self-starter mentality Competitive mindset to drive success in sales targets and Customer Success Representative team objectives Leadership experience in a team or related setting is a plus Qualifications for a Customer Success Representative: High school diploma or equivalent, 1-2 years of experience in a sales or Customer Success Representative role is preferred Reliable transportation to the office Excellent written and verbal communication skills Outgoing personality with a proven ability to work in a team setting & independently
    $30k-48k yearly est. 44d ago
  • Temporary- Call Center Operator (Pool)

    Tennessee Board of Regents 4.0company rating

    Customer Support Representative Job 23 miles from Nashville

    Title: Temporary- Call Center Operator (Pool) Institution: Volunteer State Community College The purpose of the Call Center Operator is to provide accurate information to prospective and current students by answering calls that are made to the Office of Advising Call Center. In addition, this individual will make telephone contacts as needed and will manage data collected from students. Job Duties: Answer and make phone calls that are made to the Office of Advising Call Center. Use of available calling software. Other duties as assigned. Minimum Qualifications High school diploma or GED equivalent. Preferred Qualifications Associate's Degree. Knowledge, Skills, and Abilities Data management skills. Knowledge of Microsoft Office applications. Skills in oral and written communication including polite telephone voice. Computer skills including accurate data entry. Interpersonal skills consistent with establishing and maintaining effective working relationships in the center and across campus. Ability to plan and execute daily activities in the Call Center. Ability to adapt to changing work needs and learn new skills quickly and effectively. Organizational skills to manage referral and resource lists. Pay Rate: $14.00 per hour Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
    $14 hourly 60d+ ago

Learn More About Customer Support Representative Jobs

How much does a Customer Support Representative earn in Nashville, TN?

The average customer support representative in Nashville, TN earns between $26,000 and $43,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average Customer Support Representative Salary In Nashville, TN

$33,000

What are the biggest employers of Customer Support Representatives in Nashville, TN?

The biggest employers of Customer Support Representatives in Nashville, TN are:
  1. Bailey International
  2. Workwear Outfitters
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