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The Briggs Agencies 4.4
Customer support representative job in Houston, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
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Order Management Representative
Hireresource Staffing
Customer support representative job in Houston, TX
Duration: 12 Months
Schedule: 2 days remote
Qualifications:
Bachelor's degree in supply chain management or logistics preferred, may be substituted for experience 2-3 years
Bilingual Spanish
Intermediate or Advanced MS Excel Required (VLookup, pivot tables, etc.)
Knowledge and understanding of supply chain process, materials planning, and logistics
Experience working with SAP software (SAP ECC Sales & Distribution)
Good communication and interpersonal skills
Ability to interact with customers in a helpful and friendly manner
Ability to work well in a team environment
Ability to set priorities and manage time in a dynamic work environment
Organized, Self-starter
Description:
Build strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio
Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
Place outbound calls to new and existing accounts, identifying opportunities, decision makers, and related customer service needs
Track order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
Coordinates with commercial teams, technical development engineers, and supply chain staff, researching and obtaining resolution of a variety of customer complaints and issues
Help develop and implement strategies for driving process improvement
Facilitate root cause/corrective action communication with the field and customers
Quotes lead times to customers on orders
Independently handles routine problems such as the coordination of product delivery or errors in the type of product delivered
Handle all customer service activities with a focus on efficiency and accuracy
Process customer orders using the SAP system
Process vendor invoices in a timely and accurate manner
Generate and maintain reports to track Key Performance Indicators (KPIs)
HireResource Staffing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.
JOB-10045725
GFCLW
$29k-47k yearly est. 5d ago
Customer Service Representative
Hamilton Barnes 🌳
Customer support representative job in Houston, TX
We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customersupport, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions.
Responsibilities
Provide timely and effective customer service through phone, email, and online chat channels.
Resolve customer inquiries related to products, billing, services, and technical support.
Accurately log and track customer interactions using the internal system.
Troubleshoot and resolve customer issues, escalating complex cases as necessary.
Offer product and service information, helping customers make informed decisions.
Assist with onboarding new customers and explaining company policies and procedures.
Collaborate with team members to improve customer experience and operational processes.
Follow up with customers to ensure issues have been resolved to their satisfaction.
Stay updated on company products, services, promotions, and any changes in procedures.
Qualifications
High school diploma or equivalent (Bachelor's degree preferred).
Proven experience in a customer service role, preferably in the telecommunications or technology industry.
Strong communication skills, both verbal and written.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
Problem-solving skills and attention to detail.
Positive attitude and a passion for helping people.
Ability to work independently and as part of a team.
If you're interested in this position, please apply with your updated resume.
$25k-33k yearly est. 1d ago
Customer Service Representative
Murray Resources-Best Staffing Agency
Customer support representative job in Houston, TX
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supportingcustomers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
Track and follow up on pending information or documentation to keep projects and orders moving forward.
Prioritize workload and respond quickly to changing demands or urgent requests.
Provide excellent customer service and maintain strong relationships with clients.
Maintain detailed records and ensure all systems are updated accurately.
Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
Strong communication and problem-solving skills; able to think quickly and adapt.
Experience with project management or coordinating multiple moving parts preferred.
Industry experience in chemicals or chemical sales support is a plus but not required.
Proficient in Microsoft Office and ERP/order management systems.
Must be able to work fully on site and collaborate closely with team members across departments.
$25k-33k yearly est. 2d ago
Customer Care Representative
Cornerstone Capital Bank 3.3
Customer support representative job in Houston, TX
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
Cornerstone Servicing is seeking a Customer Care Representative with a servant's heart to support our customers' needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.
Compensation: $20-24/hr
Location: Onsite in Houston, TX
Key Responsibilities:
Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
Answer customer inquiries, complaints, or concerns
Customer service de-escalation with prompt and effective response
Strong attention to detail
Strong note taking skills - effective written communication
Strong verbal communication skills
What you'll need to be successful:
High School Diploma or equivalent
2+ years experience call center/phone experience
Minimum 2 years related mortgage experience a plus, but not required
Must have high level of integrity and professionalism
Must have experience using Microsoft Office Suite
Working knowledge of Microsoft Office products
Bilingual in Spanish a plus
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$20-24 hourly 20h ago
Customer Service Rep - Electricity Company
Primary Services 4.4
Customer support representative job in Houston, TX
Supportcustomers at critical moments while building a career with long-term potential. Contribute to a positive, people-focused culture within a globally scaled energy organization. This role offers meaningful work, professional development, and clear pathways for growth.
Primary Services is looking for a Customer Service Representative to support a large, well-established organization in the energy sector. This role sits within a high-volume customer operations environment where service quality and accuracy directly impact customer experience and business performance. As a Customer Service Representative, you will serve as a key point of contact for customers, supporting both inbound and outbound interactions while partnering with internal teams to resolve issues efficiently.
Responsibilities
Answer inbound customer calls related to billing, account updates, and online portal access.
Make outbound calls to follow up on customer requests and assist with issue resolution.
Process payments, refunds, and service-related tickets accurately and in a timely manner.
Route new and renewal sales inquiries to the appropriate internal teams.
Provide professional, accurate, and customer-focused support across all interactions.
Collaborate with Care, Billing, and Sales teams to resolve customer issues efficiently.
Meet defined performance metrics, including quality standards, average handle time, and service levels.
Share customer feedback and insights to support process improvement and retention initiatives.
Manage customer communications through email and chat channels in addition to phone support.
Qualifications
1-3 years of call center or customer service experience required.
Experience within the retail energy industry or regulated utility markets preferred.
Ability to type at least 40 words per minute while navigating multiple systems.
Proficiency with Microsoft Outlook, Word, Excel, and CRM platforms.
Experience handling billing inquiries, payments, or account servicing preferred.
Ability to manage a high-volume workload with consistent accuracy.
Availability for occasional overtime based on business needs.
Authorization to work in the United States without sponsorship.
$25k-33k yearly est. 4d ago
Customer Service Officer
Burnett Specialists Staffing | Recruiting 4.2
Customer support representative job in The Woodlands, TX
Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.
The position is based in Houston, TX and follows a hybrid schedule.
This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.
Position Summary
The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.
Key Responsibilities
Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges
Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements
Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents
Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations
Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments
Maintain strong, long-term customer relationships while monitoring account performance and changes
Support and comply with quality, environmental, and organizational management systems
Understand and manage environmental aspects and potential impacts related to daily operations
Must-Have Qualifications
5?7 years of hands-on order management experience
Proven experience handling full-cycle order fulfillment
Strong communication skills with a proactive, customer-first mindset
Diploma or Degree required
Highly organized, solution-oriented, and able to take initiative
Key Challenges & Success Factors
Operates with urgency in a fast-paced, time-sensitive marine environment
Comfortable serving as a frontline customer service representative impacting customer satisfaction directly
Able to provide 24/7 service coverage when required due to vessel schedules
Excellent time management, attention to detail, and ability to multitask
Team-oriented and willing to support colleagues as operational demands shift
Education & Experience
Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field
5?7 years of experience in sales support, supply chain, or customer service
Marine industry experience is a plus but not required
Strong proficiency in Excel and Microsoft Office
Self-motivated, confident, and capable of working independently
Fluent in English (written and spoken)
Additional Context (For Recruiter Awareness)
The organization is backed by a well-established international parent company
Accounting and global support functions are managed overseas
Pending brand and operational expansion in the U.S. may significantly increase growth opportunities over time
HOUWD51
Interested candidates please send resume in Word format Please reference job code 136444 when responding to this ad.
Customer support representative job in Houston, TX
At Amegy Bank, people and culture are at the heart of everything we do. "Everyone counts" isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank-Here, you grow.
We're seeking a motivated and client-focused Client Relationship Associate to join our dynamic Houston Regional Commercial Lending Group in Northwest Crossing / Houston, TX. In this role, you will play a key part in supporting relationship managers, ensuring exceptional client service, and helping drive business growth through operational excellence and proactive client engagement.
This role offers the opportunity to build meaningful client relationships, support commercial lending operations, and grow professionally in a collaborative, fast-paced environment. If you are passionate about community involvement, teamwork, and helping others achieve their financial goals, we'd love to connect with you!
Key Responsibilities:
Provide daily support to Loan Officers in managing their loan portfolios efficiently.
Perform administrative and clerical tasks related to loans, deposits, and account servicing.
Process loan renewals and modifications in alignment with portfolio requirements.
Contact clients to obtain updated financial statements, credit reports, and income verification.
Review submitted documents to ensure they meet the bank's compliance and documentation standards.
Open and close accounts, update signer information, and perform notary services as needed.
Monitor and manage reporting exceptions, including collateral, financial, material, and deposit-related items.
Follow up on missing documentation such as signature cards, insurance policies, and financial statements.
Coordinate filing, correspondence, scheduling, and other portfolio-related tasks to maintain smooth operations.
Assist with loan processing, closing, and post-closing monitoring to support business development efforts.
Report to customer inquiries and assist with electronic file preparation and report maintenance.
Perform additional duties and special projects as assigned.
Required Qualifications:
High school diploma or equivalent required; a combination of education and relevant experience may be considered.
Minimum 2 years of experience in banking, loan operations, portfolio management, deposits, or account servicing.
Commercial and/or corporate lending experience is preferred.
Solid understanding of banking operations, loan documentation, loan systems, and portfolio management, including renewals and modifications.
Familiarity with banking principles, compliance standards, and regulatory requirements.
Excellent interpersonal and customer service skills with strong verbal and written communication abilities.
Proven ability to respond to client inquiries promptly and professionally.
Skilled in reviewing, processing, and auditing client documentation and financial information.
Strong analytical and problem-solving skills with attention to detail.
Capable of generating and interpreting reports to support portfolio and client management.
Ability to multitask and manage shifting priorities while supporting relationship managers and clients.
Proficient in Microsoft Office Suite, particularly Word and Excel; experience with banking software systems is a plus.
Employee Benefits:
At Amegy Bank, our mission is to create value for our customers, communities, employees, and shareholders. We recognize the vital role you play in our success as a team member. Our benefit plans are crafted to safeguard your health and well-being, as well as that of your family, while supporting your career growth.
Medical, Dental, and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
401(k) plan with company match and Profit Sharing.
Mental Health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees.
Employee Ambassador preferred banking products.
Competitive compensation in line with work experience.
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.
$35k-62k yearly est. 1d ago
Contact Center Specialist
Yochana 4.2
Customer support representative job in Spring, TX
Title: Genesys Contact Center Platform Support Engineer
Type : Contract & Onsite
The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems.
Key Responsibilities:
Provide L3 support for Genesys Contact Center components including routing, reporting, and voice infrastructure.
- Lead resolution of complex and escalated issues from L2 support.
- Perform advanced troubleshooting and system diagnostics.
- Collaborate with engineering and development teams for bug fixes and enhancements.
- Provide technical guidance and mentorship to L2 support engineers.
- Participate in architecture reviews and platform optimization initiatives.
Monitor system health and proactively identify and resolve issues.
Troubleshoot incidents related to Genesys Engage/Cloud, SIP Server, GVP, Workspace, and other modules.
Collaborate with L1 support and escalate unresolved issues to L3 or vendor support.
Perform root cause analysis and implement preventive measures.
Document incidents, resolutions, and standard operating procedures.
Participate in change management and deployment activities.
Ensure compliance with SLAs and internal quality standards.
Required Skills & Experience:
Minimum 7 years of experience in Genesys Contact Center support.
-- Proven expertise in debugging and resolving complex platform issues.
- Experience in performance tuning and capacity planning.
Strong understanding of Genesys architecture and components.
Experience with Genesys Engage or Genesys Cloud platforms.
Familiarity with SIP, VoIP, and telephony protocols.
Proficiency in troubleshooting tools and techniques.
Knowledge of ITIL processes and incident management.
Excellent communication and documentation skills.
Preferred Qualifications:
Experience with CRM, IVR, CTI integrations.
Scripting knowledge (e.g., Routing Strategy, JavaScript).
Exposure to cloud platforms (AWS, Azure).
$28k-38k yearly est. 3d ago
Member Service Representative (Part-Time) - Spring
Navy Federal Credit Union 4.7
Customer support representative job in Spring, TX
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 6725 N Grand Parkway West, Spring, Texas 77389
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$30k-38k yearly est. 2d ago
Order Fulfillment Representative
Tait North America 4.3
Customer support representative job in Houston, TX
Purpose of Role
The Order Fulfilment Representative (OFR) manages the day to day relationship with the customer/dealer, responding to their inquiries and providing prompt and accurate information regarding Tait product and services as well as processing standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing. The OFR will manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction includes planning, coordinating and monitoring logistics operations such as warehousing, inventory, transportation. This is a key role working closely with customers to build trusting relationships and provide a high standard of service while ensuring smooth operations aiming for maximum efficiency. Communication skills are a must along with efficient record-keeping abilities and a customer-oriented approach.
Scope of the Role
Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements.
Process all customer orders in a timely manner in the ERP system using the appropriate order type.
Ensure contract review (where required) is complete and that commercial team approval is sent.
Check availability of Tait product and third party supplier, raising purchase orders where appropriate.
Plan and coordinate orders, to ensure orders deliverables are met.
Communicate any production delays and revise dates to customers and management.
Provide information to management and other interested parties on order history and current orders.
Confirm orders and delivery dates back to the customers.
Coordinate ERP corrections with product/pricing teams.
Maintain and update filing system for both outstanding and shipped orders.
Resolve any shipment discrepancies, damages, or errors during the course of a delivery.
Invoice customers in ERP and send invoices to appropriate party and copy finance team.
Process credit and material returns with proper approvals in a timely manner.
Provide regular progress reporting to both the sales team and management on status of orders.
Provide support, follow up and backup (where required) to the sales team.
Provide backup (as required) for receipting repairs upon arrival for store.
Validate repair induction requests and initiate documents/updates.
Manage and tracks repairs (customer and internal) through the repair cycle.
Provide updates to the master repair tracking list with current status and issues.
Manage ERP system to extract customer delivery dates for warranty requirements.
Apprise repair team of issues/special requirements status and warranty entitlements.
Resolve information deficiencies and updates system with data as appropriate.
Create accurate and complete ERP quotations for billable repairs when required.
Validate work completion for repair orders before closure and invoicing.
Rectify problems such as damages, shortages and non-conformance to specifications.
Monitor repair cycle time to meet performance metrics.
Generate reports from company system, review data, and assist with monthly reports.
Compile and distribute weekly serial number report to primary customers and answer any questions.
Compile and distribute weekly order tracking report to customers and answer any questions.
Manage demo equipment to ensure that the correct product meets requirements of evaluation.
Assist standardizing work processes within ERP for logistics.
Prepare expenditure requests for Tait and third party to fulfill customer service orders.
Provide purchase orders to vendors along with Tait T&Cs.
Receipt in goods/services to allow payables to process payments.
Dispatching and Export Documentation
Prepare required export documentation in accordance with the sales order requirements.
Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned.
Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines.
Organise shipments (when required) by processing pickings lists and liaising with dispatch.
Work with freight companies to expedite & track shipments and resolve issues.
Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP.
Daily purchase components required for repair from TL or Third party companies.
Daily purchase safety stock converted through ERP requisitions.
Sales and CustomerSupport
First point of contact for all customer inquiries product availability, pricing, delivery, and repairs.
Maintain a day to day contact with all relevant people in the appropriate sales regions.
Investigate and solve customer and supplier problems.
Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager
Update and maintain the ERP in an accurate manner for the customer's orders.
Preparation of quotations and coordination of tender documents to ensure deadlines are met.
Follow up with customers for any outstanding repair quotations and advise repair team.
Follow-up with customer's order quotations to secure orders or establish reason why lost.
Regular calls with customers for support and to encourage new sales.
Work with accounts team to monitor customer payments.
Opening/maintaining/closing electronic job files and records.
Take an active role in looking for improvement opportunities in procedures and customer service.
Team Member Responsibilities
In consultation with your Manager:
Establish the most appropriate work and project related goals for you personally.
Ensure that these goals can be directly related to the team plan and our own development needs.
Break these goals down into specific, measurable and achievable objectives for yourself.
Demonstrate habit of making plans, taking action and learning from those plans and actions.
Work with your Manager to annually produce your Personal Development Plan and review regularly.
Accomplish assigned duties in accordance with ISO processes.
Raise tickets in quality tool capturing customer issues and assist with corrective action as required.
Performance Measurements
Acknowledge customer orders within two (2) hours.
Process customer's standard sales orders on ERP within eight (8) business hours and provide order confirmation to customer with planned delivery dates within sixteen (16) business hours (non-standard products or new packages measured separately.)
Process customer's repair and return orders within four (4) business hours.
Process orders with 99% accuracy for pricing and product.
Sales orders delivered in full and on time (IFOT) with 99% accuracy.
Repair orders delivered in full and on time (IFOT) with 98% accuracy.
Invoice customers within eight (8) hours of availability to process.
$30k-38k yearly est. 60d+ ago
Customer Executive
Bimbo Canada
Customer support representative job in Houston, TX
Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
#LI-LF1
Come join the largest baking company in the world and our family of 20,000 associates nationwide!
Top Reasons to Work at Bimbo Bakeries USA:
Salary Range: $109,200 - $152,900
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Position Summary:
The Customer Executive is responsible for strategic/tactical annual and trimester planning with Customer Planning Managers and Customer Planning Analysts. Sells to Customer at buying level. Ensures the profitable sales growth of assigned major chain account(s) at field level. This position is also responsible for the communication of customer plans and results; both internal and external. Oversees Customer field level penetration/selling.
Key Job Responsibilities:
* Develops fact based sales presentations utilizing Margin Minder and Nielsen data to identify incremental volume/space opportunities with assigned accounts.
* Develops and implements promotional calendar to fully maximize all trade promotions and maintain competitive advantage.
* Responsible for pre and post analysis on all promotions to identify and correct missed opportunities.
* Responsible for the entry of all promotional activity into Synectics and maintenance of accurate customer price file.
* Gains authorization and secondary display support for all new products.
* Develops full revenue programs to align with customers' key initiatives.
* Lead the operations team in the development and implementation of a call matrix to ensure quarterly reviews are conducted with all store operations' personnel.
* Maintains and regularly updates analysis of key competitors' activities and their impact on all BBU Brands on a market-by-market basis.
* Responsible for annual and semi-annual Top-to-Top presentations for assigned accounts.
Key Behavioral Competencies:
* Ability to achieve specific objectives/outcomes and set/meet key initiatives
* Ability to effectively manage direct reports at the manager and professional staff level.
* Ability to support established project objectives, checkpoints and timelines and manage team members to meet project tasks and expectations.
* Ability to effectively implement programs for area of responsibility.
Education and Work History:
Bachelor's Degree in Business Management, Marketing or related field
Ideal candidate will possess:
* 5 or more years' consumer product account experience.
* Experience leading salaried associates with team responsibility.
* Requires excellent presentation and written/oral communication skills, as well as the ability to effectively negotiate and influence others.
* Excellent organizational, analytical, and planning skills.
* Computer skills and proficiency, specifically PowerPoint, Excel, and Word is required, as well as high proficiency with Data Warehouse, Margin Minder, PROMPT and Synectics
* Travel is required: 50%.
The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.
Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$33k-70k yearly est. 1d ago
Customer Support Executive
Citywest Cable and Telephone Corporation
Customer support representative job in Houston, TX
Job Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior CustomerSupportRepresentatives
Job Skills:
Experience as a CustomerSupport Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
$33k-70k yearly est. 60d+ ago
Specialist 1, FMO Customer Support Agent
Houston Independent School District 4.2
Customer support representative job in Houston, TX
Department: Maintenance - Central Contract Months:12 Salary Range: $45,000.00 - $55,000.00 Academic Year: [[fiscal Year]] This position is part of the FMO Administrative Services team that supports Facilities, Maintenance & Operations (FMO) as essential personnel. The Call Center and Data Support agents work in a contact center environment performing call center operations as the initial point-of-contact for all schools and auxiliary facilities' maintenance concerns. The department provides a range of specialized support services that consist of maintenance service requests, work order confirmations, payroll processing, purchase requisitions, and special project data entry. Coordinates with other departments, vendors, schools, and community stakeholders providing information in response to general inquiries ensuring delivery of excellent customer service.
MAJOR DUTIES & RESPONSIBILITIES
1. Receives and evaluates FMO calls and concerns to create maintenance notification service requests according to priority level. Track and document maintenance work order requests.
2. Conducts and provides in-office and remote support for emergency response communication during business hours and after hours for inclement weather and unforeseen emergent events.
3. Assists leadership team with follow-up and settlement of customer inquiries/concerns.
4. Process payroll for FMO departments and assists with all payroll-related concerns.
5. Creates purchase requisitions/ shopping carts for FMO including emergency requests and all monthly and miscellaneous orders for Custodial Operations.
MAJOR DUTIES & RESPONSIBILITIES CONTINUED
N/A
EDUCATION
High School Diploma or GED
WORK EXPERIENCE
1 to 3 years
SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
SAP, Time Clock Plus, Microsoft Office, CISCO Finesse, Office equipment (computer, copier, etc.), SharePoint
LEADERSHIP RESPONSIBILITIES
No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice, and training to staff.
WORK COMPLEXITY/INDEPENDENT JUDGMENT
Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.
BUDGET AUTHORITY
No budget development activity is required.
PROBLEM SOLVING
Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures, or services.
IMPACT OF DECISIONS
Follows rules and procedures. Decisions can have major impact to HISD operations.
COMMUNICATION/INTERACTIONS
Information sharing - gives and receives information such as options, technical direction, instructions, and reporting results. Interactions are mostly with customers, direct supervisors, colleagues within Call Center and Data Support department, and other district-wide personnel
CUSTOMER RELATIONSHIPS
Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, requests for information, and coordinates appropriate follow-up.
May handle escalated issues.
WORKING/ENVIRONMENTAL CONDITIONS
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.
Houston Independent School District is an equal opportunity employer.
$45k-55k yearly 10d ago
Client Specialist
Barry's 3.7
Customer support representative job in Houston, TX
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
$41k-78k yearly est. 30d ago
Reservationist
Brennan's of Houston 3.8
Customer support representative job in Houston, TX
Currently only offering part-time hours. Monday & Wednesday evenings and weekends required.
Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness.
Qualifications
· Positive attitude and stays calm under pressure
· Detail oriented and organized with a great work ethic
· Excellent phone and communication skills
· Ability to think critically
· Effectively manage reservations
· Proficient at multi-tasking
· Must be available Thursdays - Sundays
Duties
· Effectively book the restaurant in a way to maximize space and guest experience
· Maintain company standards during times of high volume
· Explain menu items and other restaurant information as requested
· Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information
· Maintain high level of detail and professionalism
· Ability to work independently for periods of time
· Complete daily administration tasks
· Must be able to charm the most high maintenance guests
· Holidays required
We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits.
Work schedule
Other
Benefits
Employee discount
$28k-34k yearly est. 60d+ ago
The Covery Client Specialist, Part-Time
Houstonian 3.6
Customer support representative job in Houston, TX
This position is responsible for scheduling Covery wellness services, as well as greeting and assisting every guest that enters the facility in the manner trained by Covery. Direct all efforts toward guest satisfaction, the achievement and maintenance of Covery at The Houstonian standards and profit maximization.
The Covery Client Specialist should have previous experience working in an upscale or luxury service or retail environment. This person should have a professional and friendly demeanor and have a passion for providing caring hospitality. The Covery Client Specialist has exceptional written and verbal communication skills in English. Being bilingual is a plus, but not a requirement. This employee has an impeccable work ethic and a commitment to exercising integrity in every interaction. They will comply with company policies and standards and will take extra care to protect the privacy of our Covery clients.
Having some knowledge of medical terminology is desired. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
ESSENTIAL JOB FUNCTIONS
• Adhere to all Houstonian policies and procedures.
• Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Work collaboratively within Covery and with other departments of The Houstonian Hotel, Club & Spa.
• Report to work on time, in a clean and pressed uniform. Good personal hygiene and grooming should be evident. Employees should look professional and have no noticeable odor of smoke, body odor, perfume, food, etc.
• Adhere to a professional relationship with clients of Covery. Discussion of internal matters of any sort with clients is not permitted.
• Answer Covery phone calls and assist with questions and requests for assistance. Respond to emails and voicemails within one business day, sooner if possible.
• Schedule all Covery wellness services (via telephone and in person) in a friendly and efficient manner.
• Promote and sell additional services by listening to the needs of each guest and making suggestions that are appropriate to their situation.
• Promote and sell all retail items via telephone and in person.
• Ensure that Covery clients have properly completed all required paperwork prior to receiving any services or treatments.
• Comply with all HIPAA standards and maintain absolute confidentiality for every client.
• Maintain work areas in a neat and clean manner at all times, including all public areas and individual workstations.
• Participate in maintaining and on-going organization of the retail areas of the Front Lobby.
• Meet and greet each guest as they enter The Spa. Verify the guest's schedule and orient the guest to the Covery facilities and other amenities, obtain payment method upon exit.
• Have expert-level knowledge of all Covery services, prices, apparatus, and facilities. Be familiar with the rest of The Houstonian Campus offerings, particularly those of The Club.
• Confirm all guest appointments via phone, e-mail, or in person within allocated time given.
• Assist Covery guests throughout their visit. Specific tasks may include giving tours of Covery, answering questions, explaining wellness treatments and their benefits, and escorting the guest to the specific areas.
• Inform managers of any issues or concerns that are brought to your attention by a guest. Make notes in the client's file of any previous issues or other information that will be beneficial to providers on future visits.
• Assist and support other team members / departments as needed.
• Perform administrative duties including filing, ordering and restocking supplies, assisting with marketing promotions, and other duties as directed by management.
• Participant in applicable training sessions, learning new techniques to be used in the performance of the job.
• Attend staff meetings.
• Consistently clock in and out for shifts and breaks.
• Report any maintenance problems to Engineering and to Covery management.
• Works in a safe and hygienic manner at all times.
• Any other tasks as required by management.
Qualifications
KNOWLEDGE AND SKILLS
• At least one year working in an upscale or luxury service or retail environment.
• Computer proficiency including Microsoft Office Suite including Outlook, Word, and Excel and the ability to learn appointment booking and lead generation software.
• Ability to communicate and collaborate within The Houstonian's culture of diversity, inclusion and respect. This manager will treat others with dignity and respect and exhibit conduct that reflects inclusion all times
• Hands on, Team-Oriented work ethic.
• Exceptional verbal and written communication skills in English
• High ethics and integrity
• Able to provide luxury-level service to members and guests at all times
• Hours required: Scheduled days and hours vary based on departmental needs. Must be able to work evening or weekends occasionally
LICENSES AND/OR CERTIFICATIONS • CPR/AED Certified
PHYSICAL JOB REQUIREMENTSMust be able to meet the following minimum physical requirements for at least an eight-hour shift:
• Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.
$32k-41k yearly est. 9d ago
Client Specialist
Knitwell Group
Customer support representative job in Sugar Land, TX
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00386 Sugarland, TX-SugarLand,TX 77479Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$33k-58k yearly est. Auto-Apply 4d ago
Part-Time Command Center Operator
Asmglobal
Customer support representative job in Houston, TX
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Command Center Operator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Part-Time Command Center Operator to join our Security team. Under general supervision, the Command Center Operator is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. Acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to.
Essential Duties and Responsibilities
Include the following:
Monitor all surveillance and access control equipment contained by the facility.
Investigate/Dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations.
Establish and maintain effective working relationships with all entities who maintain business offices on facility.
Maintain records and compile reports for management on an as needed basis.
Work irregular schedule to ensure command center camera operator coverage for all events and day-to-day activities scheduled in the facility, as required.
May perform other duties as assigned.
Supervisory Responsibilities
Not Applicable.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Engage in decisions related to camera (CCTV) operation and investigation in a prompt and decisive manner during crisis situations.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, contract security, public safety officials, patrons, and others encountered in the course of employment.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Maintain and handle confidential information.
Education and/or Experience
At least one (1) year related experience and/or training required.
Skills and Abilities
Good written, verbal and computer skills.
Ability to organize, prioritize, and direct contract security according to tenant requests and deadlines.
Ability to work effectively under pressure during major/on-going events.
The ability to remain focused and produce accurate results with first responders and/or investigators standing by.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
Computer Skills
Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word and PowerPoint, CCTV and Security Systems.
Other Qualifications
Be licensed to operate a motor vehicle in the United States.
Possess any appropriate licenses as required by the State.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to move around NRG Park to include NRG Stadium, NRG Center, NRG Arena, NRG Astrodome, and NRG Park property. To talk to and interact with tenants, contractors, guests, and staff. This position may be required to work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
How To Apply
Only the first 150 resumes received will be considered.
Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department *************.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor
$23k-33k yearly est. Auto-Apply 60d+ ago
Part-time Client Service Associate (Teller - 20 hours) - *Afternoon Shift* -South Shore / League Ci
Banktalent HQ
Customer support representative job in League City, TX
At Amegy Bank, people and culture are at the heart of everything we do. "Everyone counts" isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank-Here, you grow.
We're seeking a dynamic, customer-focused professional to join our team as a Part-time Client Service Associate (Teller) at our South Shore Banking Center in League City, TX. In this front-line role, you'll be the face of Amegy Bank-delivering exceptional service, building relationships, and assisting customers with their everyday banking needs.
This position offers exciting opportunities for growth within the banking industry and plays a key role in creating exceptional customer experiences. If you're passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we'd love to hear from you!
Key Responsibilities:
Deliver comprehensive banking services by efficiently and accurately processing financial transactions within authorized limits, ensuring timely completion and maintaining a consistent, acceptable balancing record.
Leverage knowledge of bank products and services to identify customer needs and promote solutions that strengthen and grow client relationships.
Identify and fulfill client needs by delivering a range of banking services, including issuing counter checks, performing account maintenance, processing money transfers, and accepting loan payments.
Provide an outstanding customer experience while identifying product or service needs and making appropriate referrals.
Proactively identify opportunities to cross-sell bank products aligned with clients' needs and maximize value.
Ensure all responsibilities are carried out in strict adherence to applicable laws, regulations, and established bank policies and procedures.
Resolve customer concerns promptly through direct assistance or by referring them to the appropriate banking center or specialized resources.
Comply with the bank's security protocols while safeguarding the confidentiality of records and client information.
Meet daily with the Branch Service Manager and/or Branch Manager to review progress toward individual and banking center performance goals.
Perform additional responsibilities as assigned to support branch/banking center operations and client service.
Required Qualifications:
High school diploma or equivalent required.
Minimum of 6 months of experience in customer service, banking, cash handling, balancing, sales, or a related field.
Prior experience in a customer service or cash handling role is strongly preferred.
Strong customer service skills with the ability to communicate clearly and effectively.
Basic math skills and proficiency in computer systems and cash-handling equipment.
Demonstrated attention to detail and accuracy in processing financial transactions.
Knowledge of banking products and services is a plus.
Skilled in cross-selling bank products and services tailored to meet individual client needs.
Proven experience in achieving or surpassing sales goals and referral targets.
Consistent, reliable attendance and exceptional time management skills.
Ability to work efficiently in a fast-paced environment while consistently maintaining professionalism.
Work Schedule:
Monday-Friday, 1:00 PM - 5:15 PM
Saturday, 8:45 AM - 1:15 PM
This is a part-time position: 20 hours per week. Must be able to work a flexible schedule within the hours listed above.
Employee Benefits:
At Amegy Bank, we are committed to creating value for our customers, communities, employees, and shareholders. As a valued team member, you play an essential role in our success. Our comprehensive benefits are designed to protect your health and well-being, and that of your family, while supporting your professional growth.
Medical, Dental, and Vision Insurance - starting your first day!
Mental Health Support, including coaching and therapy sessions.
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Dependent Care Accounts.
401(k) Plan with Company Match and Profit Sharing.
Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
Tuition Reimbursement for eligible employees.
Employee Ambassador preferred banking products.
Competitive compensation aligned with experience.
Employees working 20 hours or more per week are eligible to participate in Zions Bancorporation's employee benefits, in line with our standard eligibility rules. These benefits include health insurance, life insurance, a 401(k) plan, and other benefits available to employees in similar positions.
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.
$33k-57k yearly est. 1d ago
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How much does a customer support representative earn in Pasadena, TX?
The average customer support representative in Pasadena, TX earns between $26,000 and $45,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Pasadena, TX