Customer support representative jobs in Racine, WI

At Moments Hospice, we never want our staff to have to stress about their transportation. That's why our winning compensation package includes a fleet car benefit option with gas and insurance covered. Enjoy a brand-new vehicle for both business and personal use at a minimal cost to you. We fuel more than just your career when you join our team - apply now! Salary Range: $65,000-$85,000 base plus uncapped commission potential! Why Join Moments Hospice? Champion Hospice Care: Be a Difference-Maker at Moments Hospice! As a Hospice Representative you'll educate healthcare providers and the public about vital hospice services. You can thrive in a supportive environment with clear expectations, reasonable caseloads, on-call support, and comprehensive compensation package. Responsibilities: Represent Moments Hospice is a positive way by providing accurate information about hospice services to healthcare providers and the general public. Be a market leader by staying informed on trends, competitors, and crafting impactful outreach programs for your territory. Organize assigned territory and prepare presentations for potential referral sources. Assess ROI in business and marketing efforts. Lead contract negotiations with facilities, insurance companies, and managed care providers. Collaborate with clinical staff to develop educational programs, address referral source concerns, and participate in strategic planning. Advance your skills through structured training, contribute to a growing and collaborative team, and make a lasting impact. Qualifications: 1 year outside B2B healthcare sales experience (hospice or Home Health experience preferred in the Milwaukee market) Bachelor's degree preferred Benefits: We offer a competitive salary, company car (fuel & insurance included), phone, and comprehensive health/dental/vision benefits. Enjoy flexible scheduling, generous PTO (accruing immediately), sick leave, a 401(k) with matching, and uncapped commission potential. Experience a career that not only meets your professional goals but also provides a supportive community committed to your success.

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

John M. Ellsworth Co., Inc. (JME), headquartered in Milwaukee, Wisconsin, is a leading distributor of premium fluid management products. Since 1974, JME has served industries such as petroleum, chemical, agricultural, oil & gas, sanitary, food & beverage, and fire. Renowned for its unmatched product selection, JME delivers trusted, high-quality equipment, expert customer service, and fast delivery to ensure top customer satisfaction. With 50 years of industry expertise, JME remains an innovative market leader by continually adapting to customer and supplier trends. Our knowledgeable team takes pride in assisting customers in finding reliable solutions tailored to their unique needs. JME is seeking a Warranty and Resolution Specialist to join the team. The right person will possess a commitment to providing outstanding service to our customers. Responsibilities: Investigate and evaluate customer return/product warranty requests and determine disposition and credits Communicate daily with customers, suppliers and fellow employees in a polite, professional manner through email or over the phone Accurately enter and track all return authorizations in our ERP system Follow-up with customers and suppliers on open Return Material Authorizations (RMAs) and work them to resolution as quickly as possible Resolve warehouse or vendor mis-ships to customers Work with customers and carriers to intercept packages or shipments that have the incorrect ship to addresses and reroute them to the correct destinations, along with filing claims due to lost or damaged shipments Issue call tags or return truck shipments and verify that returned product is in new, unused condition and can be returned to inventory or the vendor and upon confirming acceptable return, issue credits to customers Work with suppliers and customers to investigate/troubleshoot warranty issues, facilitate the return of the items to suppliers for evaluation and determine disposition Essential Requirements: ·2+ years of relevant resolution experience · Competency in MS Office, databases and accounting software (Sage 100 and Salesforce usage is a plus) · Willingness to work in a team · Proactive approach to identify and resolve issues · Well organized and detail oriented Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Milwaukee, WI 53224 (Required)

About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. For more information please visit ***************** 2024 Akzo Nobel N.V. All rights reserved. Job Purpose The Technical Service Representative North America - Aerospace is responsible for leading the delivery of technical support and service solutions for aerospace coatings across all segments (General Aviation, Cabin, Structure, Air Defense, OEM Airlines MRO) within a region, reporting to the Regional Technical Service Manager - Aerospace. This role ensures the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance, enhancing customer satisfaction and operational efficiency. The representative collaborates with sales, R&D, and supply chain teams to deliver tailored technical solutions, aligning with the Aerospace business strategy and supporting regional sales goals. Key Responsibilities * Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction. * Collaborate with sales teams to address client technical needs, supporting key account managers in securing and retaining contracts. * Ensure coating solutions comply with industry standards across the mentioned segments, coordinating with compliance teams for audits and certifications. * Leverage CRM systems to track technical service requests and performance, enhancing service delivery and client interaction data. * Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Technical Service Manager. * Partner with R&D to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure). * Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value. * Conduct technical market analysis to identify emerging coating needs, such as eco-friendly or high-performance solutions, supporting sales growth. * Ensure adherence to corporate policies, HSE standards, and aerospace regulations in all technical service activities. * Support sales teams in client presentations, providing technical expertise to strengthen value propositions and contract negotiations. * Proactively resolve complex coating performance issues, coordinating with supply chain and R&D to maintain client trust and operational efficiency. * Support during customer complaint process by supporting Root Cause Analysis (RCA) process and collaborate with functions to ensure appropriate corrective actions are in place. Job Requirements Knowledge & Work Experience: * 10+ years of experience in technical service, engineering, or related roles, with at least 5 years in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications. * Deep expertise in aerospace coating technologies, including lightweight, fire-retardant, anti-corrosion, and high-durability solutions, with knowledge of application processes (e.g., spray, curing) and testing protocols. * Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery. * Proven experience in managing technical service teams and collaborating with sales and R&D to support customer needs, with familiarity with CRM and IBP processes. * Preferred: Background in supporting technical solutions for OEMs, MROs, or defense contractors, with a track record of resolving complex coating performance issues. Education: * Bachelor's degree in chemical engineering, materials science, aerospace engineering, or a related field. Skills: * Stakeholder Management: Advanced expertise in engaging sales teams, customers (OEMs, MROs, defense), and R&D to deliver technical solutions. * Project Management: Advanced skills in managing technical service projects, compliance audits, and customer support initiatives under tight timelines. * Decision Making: Confidence in making technical decisions on coating solutions and resource allocation to support sales and client needs. * Value Proposition Creation: Proficiency in developing technical solutions that enhance coating performance and compliance, addressing diverse segment needs. * Communication & Presentation: Good ability to deliver technical presentations to clients and sales teams, explaining complex coating solutions. * Results Orientation: Drive to achieve high service levels and customer satisfaction across segments. * Cross-Functional Knowledge: Good familiarity with R&D, supply chain, and sales processes, enabling seamless technical support. Compensation & Benefits Base salary range for this role is: $84,000 to $96,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future. 401K retirement savings with 6% company match Medical insurance with HSA Dental, Vision, Life, AD&D benefits Generous vacation, sick and holiday pay Short & Long term disability Paid Parental leave after 1 year Career growth opportunities Active Diversity & Inclusion Networks Employee referral bonus Competencies Accepting Direction Accepting Responsibility Acquiring Information At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 50210 #LI-CH3

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Support Representative at our Milwaukee, WI terminal. Monday - Friday, hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company. Responsibilities ESSENTIAL FUNCTIONS: Field inbound emails, chats and calls providing exceptional customer experience Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickups and completing deliveries Educate, when possible, self-service options available to Customers Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day Conduct account research & document fulfillment request Perform other duties as needed Excellent communication and active listening skills. May require occasional travel Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent communication skills- verbal, written & active listening Excellent Mindset Detail-oriented Proficient in Microsoft applications along with proficient computer systems and data entry Excellent attendance Strong problem-solving and conflict-resolution abilities. Patience and empathy to handle stressful situations calmly. Ability to multitask, manage time, and stay organized. Ability to work both independently and as part of a team WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Hours: Business hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 15-29 hours per week. This position will typically work every Saturday. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment-marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers. As a Technical Service Representative I, you are expected to provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required. You will investigate and resolve production, installation, and technical support issues related to Systems' specialized control boxes and equipment, including sensors, controllers, and integrations. Minimum Qualifications: High School Diploma or GED Equivalent 2+ years of related experience, or related technical education may serve in lieu of experience Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc., daily with efficiency Excellent communication skills - verbal, telephone, in-person, and written Ability to travel to customer sites 10% of the time Preferred Qualifications: Technical school or associate's degree, controls aptitude and troubleshooting Experience in a technical service environment Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications Understanding of electronics, electrical field wiring, and control wiring Valid driver's license with good record Essential Duties and Responsibilities: Troubleshoot, diagnose, track, and resolve issues with Systems' specialized control boxes and products, including sensors, controllers, and interconnective equipment Work collaboratively with team members, business partners, and customers to define, design, develop, and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment Offer assistance and support on the installation of Systems' products Provide corrective actions for products under warranty according to policy procedures; create warranty claims, and work with warranty coordinator as necessary Assist senior tech service representatives on field visits as required Comply with health and safety guidelines and rules This is a role within Systems' Customer Experience and Technical Support group The pay range for this position is $18.13 - $27.14/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid drivers license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.

At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Job Summary: Under the direct Supervision of the Partner Service Manager, the Partner Relations Specialist is responsible for managing daily issue resolution and providing administrative support for specific assigned Partners/Large Employers with money movement or audit risk. Takes ownership for providing communication plans and escalation tracking for proper internal and external visibility. This position also acts as a backup for Partner Service Managers for lower-level partner responsibilities. Key responsibilities for the role: Acts as a Partner Subject Matter expert for assigned partners being internal and external support Assist Partner Service Managers with critical needs and support to meet partner goals Assist with managing, monitoring and identifying service trends based on file, intake, operational data Identify scalable processes that will work across all of our partner relationships to meet or improve goals Regularly review internal knowledge base content for consistency, quality, and ease-of-use for assigned partners Gather insights from our support teams to identify trends and opportunities for improvement Own the success and serve as point of contact for critical high risk partner tasks Own Partner custom money movement processes with extreme detail to contractual obligations. Proactively monitors file processing Act as file expert for each Partnership we support Responsible for daily ownership of Partner dashboard updates and necessary reporting to partners Responsible for performing customized monthly processes per Partner which include critical decision-making responsibilities to assist in partner framework being successful Escalate issues when appropriate and drives recovery efforts Identifies systemic issues as they occur and works with Senior/Manager to rectify Resolve partner support through case management in a timely and professional manner Support Partner specific project work in reference to internal/external enhancements to improve our Partner experience Key skills/experience qualifications for the role: 4 years of experience minimum servicing partners and large employers. 2 years of experience minimum with employee benefits, TPA's or insurance carriers with HSA/Notional products Strong interpersonal skills Proven customer service experience Adaptability to prioritize workload and frequently transition between different focuses aligned with role Utilize communication and problem-solving skills to effectively perform assigned assignments Working knowledge of computer and processing skills (email, internet, intranet, etc.) Proficient in Microsoft Office Suite with proven ability in lookups and macros. Excellent verbal and written communication skills Possesses the ability to maintain the strictest confidentiality of company and customer information. Ability to effectively multi-task Excellent organizational skills with attention to detail Ability to work with a diverse work force and customer base Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change. Strong commitment to achieving personal growth and success The estimated salary range for this position is $50,000USD to $55,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BY1 #LI-REMOTE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Opportunity: Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services. Our advisors provide investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $10B in assets under management, we have earned a reputation for effectively managing our clients' needs and goals. Wealth Management has been Mesirow's flagship business for over 80 years, built around our trusted advisors, with an average tenure of over 20 years. We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities: Client onboarding, including preparation of new account paperwork and client information-gathering Account maintenance, including any account registration and account profile changes Asset movement processing, including journals, wire transfers and EFTs Assist with quarterly billing and performance reporting Client issue resolution Gathering tax information for clients and assisting with tax reporting Relationship management, including regular client contact General administrative functions, including but not limited to: Maintaining information in the Client Relationship Management System Exception report review Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc. Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries Trade execution and trade error resolution, as may be applicable and required Requirements: Bachelor's degree Minimum of 5 years relevant experience required FINRA Series 7 and 66 licenses strongly preferred Familiarity with estates preferred Highly motivated self-starter with a strong work ethic and positive “can-do” attitude Excellent proficiency in Microsoft applications (Word, Excel, PowerPoint, etc.) Familiarity with Salesforce, Wealthscape Investor and Black Diamond preferred Demonstrates an ability to learn new processes and technology platforms Takes direction well and demonstrates proactive follow through on assigned tasks Ability to prioritize and effective time management skills Excellent verbal and written communication skills Remains focused on tasks and retains composure under pressure or with conflicting priorities Gathers information and consults appropriate parties when additional guidance is needed Solicits feedback from team members on a regular basis and commits to performance improvement in identified areas Responsive to client requests and escalates to team members whenever necessary In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $75,000 and $95,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a bonus and the Mesirow benefit program. EOE

We are looking for Customer Delight Representatives (CDR) to join our successful, highly-motivated team at Feldco, The Midwest's #1 Window, Siding and Door Replacement Company. For almost 40 years there has been one goal at Feldco: to transform your home through beautiful and dependable products delivered with outstanding service. Job Description: Positions are part-time hours with different shifts available. The Feldco Call Center is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need you to help with our continued growth! The CDR role at Feldco is a hands-on role that requires direct customer contact and phone work as well as database administration work. The role also involves direct, clear and concise communications with other Feldco departments to resolve any outstanding customer issues. Responsibilities include: Manage all inbound customer service calls to assist customers with timely and accurate answers Respond to customer inquiries by telephone, email or direct mail Schedule and enter sales appointments for estimates Superior coordination with other departments including Sales, Production, Finance, etc. Set service appointments and handle new customer service inquiries Process Finance applications Answering web lead inquiries (e-mail and outbound phone exchanges with customers) Ability to use internet maps to help product specialists Communication with Feldco Product Specialist, Fulfillment employees and other Feldco staff is also critical. What can Feldco Offer You? Leadership - We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market Growth - We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets Advancement - We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development Security - We operate profitability and are enhancing the benefits and care of our employees Professionalism - We are investing heavily in quality improvements and establishing industry-best operations Teamwork - We are focused on assisting each other and working together to take care of our customers Qualifications Qualifications: High school diploma or equivalent required Organizational skills and outstanding oral and written communication abilities are required Proficient PC skills (Word, Excel) 35+ WPM Ability to work in a fast paced and demanding environment Key skills include, but are not limited to, using a multi-call phone systems, data entry and sales skills Preferred Qualifications: Bi-lingual preferred, but not necessary Call Center experience (Minimum one year)

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.

Full-time Description Responsible for supervising the production of complicated one-time and ongoing projects either directly or through subordinate team members. Provides excellent customer support and well-detailed internal communications. ________________________________________________________________ MAJOR RESPONSIBILITIES: Analyzes projects from a “big picture” point-of-view. Looks at processes and workflow and incorporates procedures to help streamline project and regularly schedules meetings/pre-flights/conference calls to ensure all parties are updated. Creates job tickets, in Monarch, and develops/updates spreadsheets for his/her accounts and assists, when needed, with others'. Communicates schedules, instructions or specification changes clearly to both internal and external clients through email or changes in the Monarch system. Provides external clients with solutions to problems/concerns and incorporates them in/with internal written procedures. Takes the lead on complicated one-time and ongoing projects and manages the project with minimal assistance from the Team Supervisor. Actively monitors schedules/production to ensure quality and timeliness of project and develops systems of audit checks that apply to each project. Stands in for Sales when needed (i.e., customer visit, conference call, proposals, etc.). Additionally, understands/interprets estimates, proposals, and requests for quotes and communicates reference points on them with internal and external clients. Works in conjunction with sales to write specifications for the reprinting of components. Keeps an accurate record of the amount of time put forth into each project and continually looks for efficiencies to be achieved and recommends changes in production. Produces invoices on projects in an accurate and timely manner, looks for ways to better capture all costs, and suggests ways to invoice each project more efficiently. Serves as official “back-up” contact when others are out of the office and may be asked to support other large one-time projects in a “consulting” capacity. Takes leadership role on special projects assigned by Team Lead or Manager, Client Services. Completes other various duties as assigned by manager. Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook. Requirements QUALIFICATIONS: 3-5 years of successful project management and client services experience in direct marketing or related field. College degree in graphic communications, printing technologies or business-related field or equivalent preferred, or equivalent experience. Experience must include background of laser imaging, bindery, pre-press, printing, lettershop and data processing. Knowledge of postal regulations and procedures is preferred. Excellent oral and written communication skills. Must be comfortable communicating with visual aids for internal and client meetings. Able to work in a team environment with internal personnel. Ability to focus on priorities and objectives and adhere to target deadlines. Basic experience with Microsoft Office 365 (Excel, Teams, Word) and Outlook. ESSENTIAL JOB FUNCTIONS: Must be able to communicate proficiently orally and in writing in English. Able to read handwritten, printed materials, and computer screens. Must have the manual dexterity to manipulate a computer keyboard. Must be able to communicate in person, via telephone, and teleconferencing with customers and internal personnel. Ability to travel by automobile or airplane when necessary. WORKING CONDITIONS: Normal office environment and some exposure to a manufacturing plant facility onsite. Hybrid schedule based on department rotating schedule for in-office assignments. DISCLAIMER: An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Salary Description $65-75,000 per year

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Business Customer Service Representative needs Bachelor degree . Business Customer Service Representative requires: Knowledge/experience in a high volume, production environment. One or more years of B2B experience Multiple systems knowledge (ECPD, ACSS, WFM,). Strong mathematical and statistical skills. Microsoft Office products (MS Excel, MS Word and MS PowerPoint Business Customer Service Representative duties: providing support to internal and external customers partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner; ensuring commitment times to our customers are maintained Additional Information $16//hr 6 MONTHS

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations. In this role, you will be the crucial link between customers and the service department. You'll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role. We are looking to fill 1 full-time position and 1 part-time position. Location: 9201 W Brown Deer Rd, Milwaukee, WI 53224 Responsibilities Assist customers online and over the phone with service inquiries and scheduling appointments. Answer incoming service calls, build customer relationships, and deliver exceptional customer service. Respond to customer inquiries via email, phone, text, and live chat. Schedule service appointments and coordinate with service advisors to ensure smooth operations. Use dealership software to provide customers with accurate information regarding services, pricing, and promotions. Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction. Attend department training sessions to stay updated on dealership processes and technologies. Perform other duties as assigned. Requirements * Strong work ethic * Strong internet and computer skills * Strong and professional communication skills * Attention to detail * Enthusiastic to learn and desire for ongoing training * Maintain a clean and professional appearance * Self-motivated and goal oriented * Desire for a long-term position * Must be able to work flexible hours, including some evenings and Saturdays * Prior customer service, call center or telecommunications experience is required * Prior automotive experience is preferred, but not required * Ability to pass a background check and drug screening Benefits * Competitive Compensation Plans * Full Benefits Package * Medical, Dental & Vision * 401k with Company Match * HSA with Company Contribution * PTO from day one!!! * Growth and Advancement Opportunities * Continuous Training and Development

As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. This position can be based in Chicago, IL or Madison, Milwaukee, WI In this role you will: Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. Adhere to and model the IDEXX Purpose & Guiding Principles. Perform other duties as assigned. What you will need to succeed: DVM degree or equivalent. Advanced degree or board certification preferred. Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice Licensed to practice in at least one state a plus. Solid knowledge of current topics and issues in clinical veterinary medicine. Strong business acumen, including specific knowledge of products and services sold. Seasoned business and medical professional. Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. Strong facilitator, able to resolve conflict through mutual understanding and respect. Excellent customer service and business relationship-building skills required. Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. High integrity and honesty to keep commitments to Employees, Customers, and the Company. Goal oriented, with drive, initiative and passion for business and team excellence. Ability to organize and prioritize. Have a service-oriented attitude. Computer proficiency in Microsoft PowerPoint, Excel, and Word Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) Company vehicle provided Hold a valid driver's license Extended hours may be required. This position can be based in Chicago, IL or Madison, Milwaukee, WI What you can expect from us: Annual Salary $140,000-160,000 based on experience Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE

With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain's Chicago Business Fast 50 list for the second consecutive year! Job Summary The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage. Schedule This is a Monday - Friday schedule with a rotating Saturday requirement. Candidates must be available to work all shifts - hours are not flexible. Opening Shift: 8:30 AM - 4:30 PM Mid Shift: 11 AM - 7 PM Closing Shift: 1 PM - 9 PM Saturday (rotating) Shift: 9 AM - 2 PM Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience Essential Responsibilities and Metrics: Greet and check in clients and visitors with professionalism and warmth, ensuring a positive first impression. Collect client copayments at the time of check-in, issue receipts, and ensure accurate documentation in accordance with billing procedures. Monitor missed payments and maintain records of clients who fail to pay at check-in or after virtual appointments; document appropriately and notify the assigned clinician Answer incoming calls, direct inquiries appropriately, and provide accurate information about services. Ensure completion of in-person opening paperwork by scanning, uploading, and updating the electronic health record (EHR) accurately and in a timely manner. Promptly process walk-in clients, ensuring timely service and appropriate documentation. Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational guidelines. Collaborate with clinical and administrative staff to ensure timely communication and coordination of client care. Monitor waiting areas and ensure they are clean, safe, and welcoming at all times. Support additional administrative tasks as needed, including mail handling, supply ordering, and general office support. Qualifications: High School Diploma or equivalent Prior experience as a receptionist in a behavioral health or healthcare related field HIPPA experience Competency in Microsoft Office365 applications including: Word, Excel, and Outlook and Zoom Consistent, reliable, professional dress, and manner Excellent written and verbal communication skills Excellent time management skills Coverage in Northbrook, Highland Park, Grayslake, and Waukegan required

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary- Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses. Position Requirements- Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary- Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses. Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. Position Requirements- A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: