Customer Support Representative Jobs in Roselle, NJ

Job Description Customer Communications Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don’t have the experience? In this position, you can also get involved in our management training! Customer Communications Representative Job Duties: Attract potential customers by answering product and service questions. Suggest information about products and services. Open customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint. Recommend potential products or services to management by collecting customer information and analyzing customer needs Contribute to team effort by accomplishing related results as needed Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking Some Reasons Why We're Excited! Meet great people and Network! Work with Fortune 500 Clients! Be a part of a team! Opportunities for Progression! Stimulating Environment! Opportunity to Travel! Send in your resume if you're a team player with a positive attitude! #LI-Onsite Powered by JazzHR 7eI2Mk2AJg

Are you passionate about delivering exceptional customer service? Join our dynamic team in Newark as a Customer Service Agent and become the face of our company! We're seeking an enthusiastic and detail-oriented individual to provide top-notch support to our valued customers. Hourly rate $23.00 Greet and assist customers with a friendly and professional demeanor Handle customer inquiries, concerns, and complaints efficiently and empathetically Process transactions accurately and provide clear explanations of products, services, and policies Maintain up-to-date knowledge of company offerings and promotions Collaborate with team members to ensure smooth customer service operations Identify and escalate complex issues to appropriate departments when necessary Maintain accurate customer records and document all interactions in the company's system Adapt to changing customer needs and company priorities with flexibility Contribute to a positive work environment by maintaining a professional attitude Qualifications High school diploma or GED required Minimum of 1 year of customer service experience in a fast-paced environment Strong communication skills, both verbal and written Excellent problem-solving abilities and attention to detail Proficiency in basic computer navigation and Microsoft Office applications Ability to multitask and prioritize effectively in a dynamic work setting Flexible availability to work various shifts, including days and evenings Valid driver's license with a clean driving record Authorization to work in the United States without sponsorship Willingness to wear a company uniform Ability to remain calm and professional in high-pressure situations Strong teamwork skills and a positive attitude Fluency in additional languages is a plus Additional Information About the department: As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business. About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

Job DescriptionBenefits: Paid time off READ THE FULL AD CAREFULLY. MAKE SURE YOU ARE THE RIGHT CANDIDATE IF APPLYING. Customer Service (Leather Shoe & Handbag Repair Company) Full-Time Job (Weekdays and Weekends) 40 hours + Overtime 10% commission on leather care product sales in-store Find out about our company on our website: *********************** Leather Spa is seeking an experienced Full-Time Luxury Retail Customer Service Representative for one of our boutiques located in Manhattan. We provide shoe, handbag, and garment repair, alterations, and cleaning services. We have a passion for client services and fashion. Our customer reps play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty. Working at Leather Spa is like being part of a large, dynamic, and inspiring fashion family. We value dedication, hard work, creativity, and innovation. Working as one big team is essential to our success. We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care. Following responsibilities: Advise and assist customers with their leather repair and care needs in person or over the phone Provide hands-on technical support for the repairing of luxury leather products Enter repair work orders into POS and online systems Assist customers with service, work estimates, or existing work order questions Qualifications: Previous after-sales in shoe & handbag repair experience a plus Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff Experience in leather/garment care or the luxury goods industry is a plus Strong attention to detail and inspection Must be reliable, get to work on time, and be able to work your shift Must be able to lift boxes over 25 pounds Knowledge of CRM software, Google G Suite, and/or other POS software a plus Find out more about our company on our website: ********************** We currently do not offer benefits. Full-Time Job + 10% commission on retail product sales in-store.

Job Description Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications. Responsibilities: Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services. Diagnose and resolve customer inquiries and technical issues through various channels Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps. Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions. Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers. Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing. Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources. Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements. Requirements: High school diploma or equivalent; Bachelor's degree in a related field is a plus. Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry. Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers. Familiarity with common telecommunications protocols and technologies (e.g., TCP/IP, DSL, fiber optics) is a plus. Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively. Strong organizational skills and the ability to multitask in a fast-paced environment. Proficiency in using customer support tools, CRM systems, and standard office applications. If you are passionate about telecommunications and providing outstanding customer support, we want to hear from you. Join our team and be part of shaping the future of telecommunications for our valued customers. Apply now with your resume and a creative cover letter highlighting your experience and enthusiasm for the industry. Powered by JazzHR HNJPVx4pH8

Job Description We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Entry Level Customer Support Representatives use a team approach to achieve exceptional service levels for our clients and external customers. Are You? Passionate about entrepreneurship Unstoppable in the pursuit of achieving your goals Driven to learn new techniques continuously Relatable to diverse groups of individuals Looking for growth opportunities Eager to grind and get your hands dirty! What you're responsible for: Manage customer complaints efficiently and ensure a resolution promptly Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships Provide product and service information to resolve issues and serve customers in person Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion Keep office and conference room areas clean, sanitized, and maintained Display a positive composure and enthusiastic tone while assisting customers What we look for: Someone with experience in Hospitality, Restaurant, or Service industries Someone eager to derive their success Someone cheerful and enthusiastic about taking on new avenues Someone creative and able to think outside the box Someone who assists in making others feeling comfortable and building meaningful relationships Someone who excels in a team environment as well as independently This is an in-office position that is set to start immediately, so we are looking for an individual that is local to New Hyde Park and able to start in 1-2 weeks. Hours Of Operation: 10:00am - 6:00pm #LI-Onsite Powered by JazzHR ik ODx4kajz

Job Description We are a telecommunication-based consulting sales and marketing firm. We help our client’s popular brands by maximizing their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a Customer Service Representative to assist with our firm's strategic and productive marketing and sales campaigns. Our next Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice. In addition, we expect our new and energetic Customer Service Representative to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions. Our CSR Will Be Responsible To: Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline Communicate the features and benefits of specific products/services based on individualized needs Overturn objections as necessary throughout the sales process and answer questions as they arise Respond in a prompt, effective, and professional manner to all account inquiries Attend regular product training sessions with other CSR team-mates and upper-level management Desired Skills for Success For Our Next CSR: A High School Diploma or equivalent 1-2 years of experience in a customer service or sales role is highly recommended Excellent communication skills, both verbal and nonverbal A tenacity and desire for growth and knowledge A driven mindset with impeccable time management skills and a superior work ethic Positive and professional demeanor while working with other CSRs and customers #LI-Onsite Powered by JazzHR SEqVA0bFCL

Job Description Sally's mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers. We're looking for an outstanding Customer Support Associate to join our onsite HQ in Long Island City, New York! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience. What you'll do Be the first-line support for all customer interactions in person, on the phone, and via email Complete driver onboarding (pricing, contract execution, vehicle matching) Utilize knowledge of the rideshare industry to provide best-in-class support Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries) Manage driver accounts Schedule vehicle service, bodywork, and inspections What we look for 1-3 years of customer service and operational experience Impeccable communication and time management skills Passion for delivering a superb customer experience and working with diverse groups of people Keen attention to detail and strong desire to learn Spanish proficiency is a plus Availability to work Monday-Friday as well as rotating weekends & holidays Valid driver's license Benefits 20 PTO days Health and dental contribution plan Team lunches Compensation range: $50,000-$70,000 Please note that this position is not eligible for Visa sponsorship. *Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!

Job Description Customer Experience Associate We're on the hunt for enthusiastic Customer Experience Associate individuals who are deeply passionate about helping customers, with a special emphasis on empowering small businesses. Are you ready to kickstart an exciting tech career at Melio? We need dynamic go-getters, eager to conquer the unique challenges of a startup environment, ensuring every customer feels valued and supported. Here, your role transcends typical customer experience duties; as a pivotal part of our team, you'll be actively involved in brand-building, retention and turning every customer interaction into a moment that defines and enhances the Melio brand. Qualifications: 2+ years of relevant customer service experience specifically supporting customers through Phone and Live Chat. Expertise in clear, confident communication, crucial in handling the high-stakes financial transactions that are vital to small business owners. Skilled in juggling multiple chat interactions simultaneously while maintaining a calm and empathetic demeanor. Passionate about acquiring knowledge, adept at complex problem-solving, and motivated to excel in achieving key metrics. Driven by a passion for going above and beyond for customers with a strong focus on customer obsession and centricity Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations Prior experience utilizing Zendesk is a plus Bonus points for experience working with small businesses in a customer experience or customer support capacity/a tech startup or a similar environment Committed to coming into our NYC office at least 3 times per week A day in the life and how you'll make an impact: Provide outstanding support experiences to customers through live conversations via Phone, Email and live chat Actively switching back and forth between channels if needed Prioritizing customer needs above all, while resolving numerous issues efficiently. Work collaboratively with internal teams to resolve tickets efficiently Improve product needs by understanding trends in support related topics Work cross-functionally throughout all departments to work through any customer product issues Manage and document all worked performed within the customer support inquiry About the team: The heart and soul of our brand are in the daily interactions with our Customer Experience Team. We don't just solve issues, we consider ourselves Brand Builders and this differentiates us from the competition. This translates into world-class support for customers by combining fast, efficient, & personalized quality service. Their success is ours and we continually work to refine processes, workflows, and communication to provide a support experience that is friction-free. Beyond our day-to-day contact with customers, we also work cross-functionally with stakeholders across the company, as well as with our partners. We pride ourselves on instilling a high-performance culture that recognizes great work and celebrates team & individual success and creates a collaborative atmosphere where ideas are welcome. You will be integral to Melio's success. About Melio USA: Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $61,000 - $65,000 Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA. 401K matching and stock options: Feel the investment of working at a hyper-growth startup. Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well! Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionSalary: $23-25 per hour We seek a Bilingual Spanish/Englis New Client Specialist to play a pivotal role in the firm's client acquisition and new client team by providing customer service support to potential clients and retaining the leads for new and prospective clients . The New Client Specialist determines client eligibility and will make referrals to other Practice areas and departments. This candidate will secure relevant information and documentation and interact with perspective clients and internal teams timely. This position will report to the New Client Team Attorney and Lead. Duties & Responsibilities Answer phone calls, respond to perspective calls , and take notes. Ask a series of questions for the purpose of compiling data to determine the next course of action. Receives, evaluates, collects data, and coordinates referral activities in collaboration with the Referral Department. Reviews all alert calls for leads and creates leads on case management system Smart Advocate. Processes and uploads documents in case management system. Organizes and scans documents. Research police reports in Legal Plex. Maintains legal files and other relevant information in digital databases. Disputes denial claims. Makes transportation arrangements for clients and manages car service accounts. Interacts with attorneys and paralegals to discuss the client retainer and intake timely. Communicate constructively and enhance resolutions. Receives and sends email communication daily. Provides support to other administrative staff and performs other duties as assigned. Qualifications Communication effectively, actively listen, and convey points clearly and proactively. Excellent verbal and written communication skills. Demonstrate ability to use standard office equipment. Proficient in Smart Advocate or similar case management system. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Highly self-motivated. Ability to multi-task in a demanding environment. Attention to details. Display a positive and professional with internal and external clients. Flexibility and adaptability: may change direction and/available for overtime. Possess critical thinking. Excellent people skills. Understanding of legal terminology and documentation. Thorough understanding of GGLs core values and goals. Experience in working in a professional environment Medical/Health or Personal Injury Law firm experience. Bilingual, facility with English and Spanish is required. Education & Experience High School Diploma, GED or equivalent. Data Management preferred. At least 2 years of experience in a Personal Injury legal firm or Medical Industry, Medical Assistant. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Able to travel to offices of GGL (Garces, Grabler & LeBrocq) as needed. We have bonuses, as well as birthday lunches, December holiday party, summer picnic, and other firm activities. Plus, GGL has season tickets to the New Jersey Devils, as well as Rutgers Football, Basketball, and Wrestling. If you want to make a difference, apply via ****************** or **************************** for the position of the New Client Specialist role. Job Type: Full-time 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8-hour shift an Monday to Friday - 9 am to 6 pm Weekends as needed. (Saturday and Sunday) Education: High school or equivalent (Required) Experience: Customer Service: 2 years (Required) Legal New Client Intake experience (2 years) Language: Spanish (Required) Work Location: In person.

Job Description Answering Phones & Making Pizzas

Job DescriptionDescription: Responsible for providing effective, accurate and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members, outside sales representatives, peers, managers and management. When necessary assume any position as needed and/or directed to achieve company’s daily output needs. Requirements: Meet and greet every Guest that visits our facility. Be able to handle 10 A accounts exclusively in 6-9 months. To immediately and continuously educate yourself on current products by studying launch documents and familiarizing yourself with the GST product range. To be able to process and schedule an order from birth to delivery. Assist in commercial quoting. To go above and beyond in providing Concierge Customer Service to all clients. Reach out to COD customers regarding payment prior to delivery. Branch dailies. Make sure that every customer who leaves our showroom had an authentic personal meaningful experience. Continually educate yourself on our products and our company so you can offer meaningful information to all our Guests. To go above and beyond in providing extreme customer service to every client. Competitive wage commensurate with experience as well as medical, dental, vision, voluntary benefits, flex spending accounts, 401K, and PTO. Background checks will be conducted on all final candidates. All offers of employment at Garden State Tile are contingent upon clear results of a thorough background check and if deemed necessary as per the essential job requirements; additional background searches including Drug Testing, Driving Records and Credit History will be completed. Garden State Tile believes that in order to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

Job Description Customer Service Representative Benefits Competitive Compensation Direct Coaching Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure. Roles Identify the customer’s needs, collect relevant information, and provide solutions Refer to pre-made scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Requirements High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Powered by JazzHR 4ELbVPBjk5

Job Description Client Specialist Contact Discovery Services - Washington, DC We are looking for someone who has excellent communication skills, a strong work ethic, and a willingness to be creative. If you are a self-motivated individual, we encourage you to apply. Responsibilities This is an outbound sales role; Cold Calling will be a daily expectation as part of your work Identify potential clients and generate new business conversations Set appointments and follow up on leads Collaborate with the sales team to develop strategies for reaching growth targets Use customer relationship management (CRM) and sales intelligence software to manage leads and sales activities Stay up-to-date on market trends, competition, and industry developments Attend networking events to build relationships Requirements and skills 1-2 years of experience in sales and/or customer facing responsibilities Familiarity with (or willingness to learn to use) Sales tools (Ex. Salesforce, Apollo, etc.) Passion for learning and the legal industry Strong verbal and written communication skills Ability to build relationships with potential clients Knowledge of sales techniques/ strategies (or willingness to learn) Strong problem-solving skills Time management and organizational skills Ability to work independently as well as part of a team Flexibility and adaptability to change Compensation: Competitive salary from $50,000 to $65,000 based on experience. About Contact: Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast paced environment then we want to hear from you. Powered by JazzHR U2SyoKyOuA

Job Description RESERVATIONIST We vow to meet and exceed the highest standards of excellence and provide an unparalleled dining experience. Simply put, we strive to provide: “Great Food, Great Service, and Great Vibe” Essential Duties and Responsibilities: · Handle reservations for all Catch Hospitality Group restaurants in NYC’s Meatpacking District · Answers all phone calls with a warm, inviting and professional tone · Maintain an efficient and accurate reservation system · Full understanding of all basic restaurant information, including floor plans and service flow of the restaurant · Communicates all reservations, cancellations and guest issues with the Restaurant and Events Managers and the Maitre’d Apply now if you: · Have at least 1 year reservations experience with a high volume, fine dining restaurant · Are organized and proficient at multi-tasking · Are a reliable, flexible team player willing to learn and adapt to new situations · Have strong verbal communication skills · Are committed to perfection and have a genuine passion for hospitality · Thrive in a fast-paced environment and work well under pressure · Have open availability to work days, nights and weekends What we offer you: · Unparalleled training and development programs · Generous employee discounts on dining, retail, amusements and hotels · Flexible schedules · Multiple health benefit plans to suit your needs · Dental, vision, voluntary life, short term disability · Paid sick leave · Opportunities for advancement · Community volunteer opportunities through Landry’s League · Positive and respectful work environment where diversity is valued · Pay rate: $17 - 25 per hour Learn more by visiting our website at ************************ EOE

We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Job Description: Customer Service Phone Representative Paragon Acura If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! This job is an ideal fit for you if you have a positive and optimistic attitude and a passion for connecting clients with solutions. The Customer Service Representative utilizes their strong relational skills, professional phone manner and positive disposition to assist our clients with their inquiries, and aide them in scheduling appointments to maintain their vehicles. Required Responsibilities Include: Handling heavy Inbound and moderate outbound phone calls, with a commitment to increase customer service satisfaction with each and every client. Navigating our digital platforms to organize the flow of business through our doors. Effectively communicating and transferring information to coworkers and across departments. Job Requirement:QUALIFICATIONS: • Previous experience with phones or telemarketing experience in either automotive, business development, or customer service, is a plus but not required. • Ability to demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with every client throughout the day. • First-class verbal, written and communication skills including the ability to initiate dialogue with management and communicate effectively and efficiently. • Organized, self-motivated, with the ability to work effectively as part of a team and on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required. • Competency with general computer skill and data entry skills require, preferable knowledge of working with Google Sheets, or Microsoft Excel. WHAT WE OFFER: • Wide variety of benefits including Medical, Dental, 401 (k), Vision, and more. • Industry leading products • Ongoing company-wide training • Growth opportunities • Strong Paragon reputation • Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and great benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.

Job Description The successful candidate will answer phones, successfully forward calls and take messages for the staff. Receptionist must be able to understand client needs in crisis or in a less than optimum state. The Receptionist will be responsible for determining utilization of systems, if the caller is a current client and forward such calls appropriately to whom they are assigned. New callers must be given the appropriate information to assist them with their questions or with a referral to Intake. Compassion and patience are assets in this field. Communication skills are imperative. Organization is also crucial as messages must be created accurately and efficiently. In addition, staff is encouraged to be crossed trained and understand job functions within their designated units. Responsibilities: The Receptionist responsibilities include, but not limited to: Provides direct services to new clients including taking messages, engagement, assessment, referrals and follow-up Documents all interactions with, or on behalf of, clients Maintains familiarity with program resources available on- and off-site Attends staff meetings and serves on committees as required Attends professional meetings, educational conferences, and in-service trainings Maintains current and accurate documentation, progress notes, and data tools both physically and electronically Maintains confidentiality Maintains a professional appearance Time management and prioritization is necessary Interacting with other departmental staff required Performs general clerical duties Develops and maintains good communication with other programs and units within the organization to facilitate inter-agency referrals Provides coverage for other areas as directed/needed Performs additional duties as assigned Professional & Personal Qualifications: College Degree from accredited four-year University or High School diploma; some college is preferred with comparable experience in a legal setting or with comparable experience in a similar setting Ability to handle stressful environment is a necessity Strong team building skills required Professional ethics and integrity needed Excellent communication, writing and organizational skills Demonstrated ability to speak, read and write in Spanish a must Superb and meticulous attention to detail necessary Physical Requirements: Prolonged periods of sitting at a desk and working on a computer

Job DescriptionSummary: As a Reservationist, you will provide a warm welcome to guests who are calling LDV Hospitality managed establishments to inquire and make dining reservations. Rigorous attention to detail and superior communication skills are required to ensure the highest level of customer experience. Responsibilities: · Answer guest phone calls/SMS and provide friendly, knowledgeable assistance to guest questions · Provide accurate information on multiple restaurant brands and clearly communicate menu offerings and ambience · Call to confirm reservations, as applicable, prior to each shift · Make reservations for guests, offering alternatives when the desired time is not available · Manage flow of reservations for each shift to ensure optimal seating pattern and service · Update knowledge and skills by participating in staff training opportunities · Maintain general knowledge of restaurant concepts, location, transportation, management team, etc. · Complete other duties as assigned by Management WORK EXPERIENCE REQUIREMENTS · 6+ months’ experience as Host/Reservationist for similar caliber concept in New York City · Experiences and knowledgeable with Seven Rooms and Open Table · Polished and hospitable communication skills - written and verbal · Attentive to detail · Able to work with a strong sense of urgency · Able to work nights, weekends and holidays, and variable schedule, per the needs of the business · Able to perform under stress, in fast-paced environment · High school diploma or GED preferred Compensation Details Compensation: Hourly ($20.00 - $24.00) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Dining Discounts Required Skills: Customer Service Communication Comfortable Speaking on the Phone Fine Dining Service Reservation Systems

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer Bilingual - Spanish preferred Bilingual - Spanish required Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Associate's degree or higher required If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.