Customer Service (remote work , no vaccination required)
Customer support representative job in Moorpark, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
MUST RESIDE IN CALIFORNIA
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Auto-ApplyReservations Agent
Customer support representative job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
Bilingual Insurance Customer Service Representative
Customer support representative job in Santa Barbara, CA
Job DescriptionBenefits:
401(k) matching
Dental insurance
Paid time off
Bonus based on performance
Opportunity for advancement
Training & development
Paul Cashman State Farm Insurance
3433 State St Ste B
Santa Barbara CA
Compensation: $20 - $23/hour, DOE, plus potential for bonus' throughout the year.
Employment type: full-time
Job title: Customer Service Representative
8:15 AM 5:15 PM, Monday through Friday
In Santa Barbara office
Qualifications
Bilingual, written, and verbal
Ability to build rapport with customers
Excellent interpersonal, written and verbal communication skills
Excellent organizational skills, able to prioritize and multitask
Works well in a team setting, as well as on your own
Must possess critical thinking attributes and detailed-oriented skills
Must adhere to strong ethics and integrity
Insurance experience is preferred, but not necessary
Property and Casualty License (must be able to obtain)
Must be able to pass a background check
Responsibilities
Provide prompt, accurate, and friendly customer service. Service includes telephones, in-person walk ins, mail processing, banking, processing payments, assisting other agency team members as needed.
Comly with insurance standards and regulations
Attend training sessions, courses, to obtain your insurance license
Professional dress and appearance in office
Benefits
Competitive pay based on experience and effort
Position provides a base salary structure along with commission-based compensation
Simple IRA
IRA matching
Paid time off as accrued
Bonus opportunities
Group medical, dental, vision, life and disability insurance
Customer Service Representative
Customer support representative job in Carpinteria, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 1867
Station Address: 4290 Via Real Carpinteria, CA 93013
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program
Compensation Range:
$18.75 - $19.75
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Customer support representative job in Santa Barbara, CA
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tammy Dobrotin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Call Center Representative
Customer support representative job in Oxnard, CA
Job DescriptionSalary: $20.00 - $24.00
Elite Rooter is a leading home services plumbing company dedicated to providing exceptional customer service and quality solutions to homeowners. We pride ourselves on our commitment to exceeding customer expectations and ensuring complete satisfaction. As we continue to grow and expand our operations, we are seeking a dedicated and enthusiastic Customer Service Representative to join our team.
Job Summary: The Customer Service Representative will serve as the primary point of contact for our customers, delivering outstanding service and support across various communication channels. This role will involve assisting customers with inquiries, scheduling service appointments, resolving issues, and maintaining positive relationships to enhance the overall customer experience.
Responsibilities:
1. Customer Interaction:
Respond promptly and professionally to customer inquiries via phone, email and online.
Listen actively to customers' concerns, questions, and feedback, demonstrating empathy and understanding.
Provide accurate and detailed information about our services, pricing, scheduling, and policies to assist customers effectively.
2. Appointment Scheduling:
Maintain our scheduling software/systems to ensure accurate and up-to-date appointment records and book appointments
Communicate appointment details, including date, time, and technician information, to customers in a clear and timely manner.
3. Issue Resolution:
Identify and troubleshoot customer issues, concerns, and complaints, working to resolve them promptly and satisfactorily.
Collaborate with internal teams, including technicians and managers, to address complex or escalated customer issues effectively.
Follow up with customers to ensure that issues are resolved to their satisfaction and maintain records of customer interactions and resolutions.
4. Customer Relationship Management:
Build and maintain positive relationships with customers by providing personalized attention and exceptional service.
Proactively reach out to customers to ensure satisfaction, gather feedback, and identify opportunities for improvement.
Anticipate customer needs and offer additional services or products that may benefit them based on their preferences and past interactions.
Qualifications:
Previous experience in customer service or a related field, preferably in the home services industry.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong problem-solving and decision-making abilities, with a focus on delivering effective solutions to customer issues.
Proficiency in computer applications, including Microsoft Office suite and online applications
Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
Strong attention to detail and accuracy in data entry and record-keeping.
Inside Sales/Customer Service Representative
Customer support representative job in Camarillo, CA
FASTSIGNS Customer Service Representative Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. The sign industry is ever-changing and dynamic. All you have to do is look all around, and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to extensive projects are unique and highly customized. Responsibilities
To be the initial contact with current and prospective customers
To work with customers by email, telephone, in-person and at their place of business.
Working to build long-lasting relationships by turning prospects into customers and then into long-term clients.
Light sign manufacturing and possible onsite installation
Knowledge of computer, computer software and sales software would be a bonus
Manage CRM database
Project management experience a plus
Previous sign experience a plus
Benefits
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide.
We have the most extensive training programs, both online and in-person, in the industry.
Working for FASTSIGNS will allow you to grow your personal and business skills.
Qualifications
You will be involved in the day to day operations of the business and will contribute to the marketing plans and be intimately involved in the success of the FASTSIGNS Center.
Must be outgoing, responsive, eager to learn
the ability to build relationships.
Excellent listening skills, documentation and organization
prepare estimates, implement work orders and ensure timely delivery of finished orders.
We are not just looking for just anyone to fill this position. We are looking for someone that believes that they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. We need a self starter who can work in a small team environment. If you think you have what it takes to succeed in this dynamic industry, we encourage you to apply. Are you that person? Compensation: $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyServicing Litigation Specialist II
Customer support representative job in Moorpark, CA
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U.
S.
mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture.
Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation.
This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel.
This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings.
The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law.
, Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home.
Our vision is to be the most trusted partner for home.
Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered.
Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: *********************
page.
link/benefits For residents with state required benefit information, additional information can be found at: ************
pennymac.
com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $50,000 - $75,000 Work Model OFFICE
Auto-ApplyCustomer Service Representative
Customer support representative job in Santa Paula, CA
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Training & development
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Representative
Customer support representative job in Santa Paula, CA
BLISS Car Wash
Customer Service Representative - $500 Sign on Bonus
Base $16.50 - $19.00 hourly base pay, plus commission and incentives.
Benefits:
$500 Sign on Bonus
Hourly plus commission and incentives
Flexible working hours
Medical, Dental, Vision, Critical Illness & Accident Insurance Plans
401k with Employer Matching
FREE weekly car washes
We offer the opportunity for growth within the Bliss family and value each one of our team members
Bliss Car Wash is rapidly growing and looking for energetic, smiling team members.
At Bliss we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we'll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We're all part of life on this planet and together we can make it better.
If this sounds like you, then Bliss wants to invest in you and your future.
Duties include, but are not limited to:
Greet guests and create an exceptional first impression for all guests.
Educate all guests on wash, upgrade, and membership packages.
Be able to process payments.
Ensure all vehicles are loaded safely and correctly onto the conveyor.
Prep the vehicle within company guidelines.
Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines.
Provide excellent service to ensure all guests have a great experience.
Maintain a safe and clean work area.
Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.)
Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy.
Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions.
Follow company safety protocol.
Be a team player.
Job Qualifications
Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED.
Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training.
Skills: Build great relationships with guest and co-workers through great communication and follow through.
Work Schedule: Full time & Part time employees that have the ability to work varied hours/days as business dictates.
Reporting Relationships: Reports to the Site Manager.
Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure.
Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment.
BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.
We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.
We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.
Auto-ApplyCustomer Service Sales Representative
Customer support representative job in Oxnard, CA
Job DescriptionSalary: $22
:
Were seeking an ambitious, hardworking and friendly
Customer Service Sales Representative
to be part of our growing team! The Weiser Agency prides themselves in providing top level customer service.This position will be responsible for assisting the Personal Lines team through administrative and customer support tasks.
Customer Service Sales Representative
Duties:
Assist with inbound customer calls
Assist clients to resolve general service inquiries as needed
Follow-up with existing and potential clients
Review billing questions with clients
Perform other duties as assigned
We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service.
The ideal candidate will:
Have a high-energy, positive approach
Be able to meet individual performance metrics goals
Successfully juggle multiple priorities at any given time
Possess outstanding written and verbal communication skills
Understand basic product, billing and processing guidelines
Accept feedback when offered and works well with others
Maintain positive and upbeat writtenand verbal communication
Research and identify timely solutions to client-related problems
Have solid computer skills with knowledge of Windows and Microsoft Office
Bilingual in Spanish is preferred
Education
:
High school or equivalent (Required)
Benefits
:
Competitive guaranteed hourly wage
Commission and Bonus opportunities
Health insurance and 401(k) available
Paid time off
Licensing and Continuing Education reimbursement
Paid product training
Continuing education
Career advancement opportunities
Employee Rewards and Discounts
And much, much more!
*This position is with a Farmers independent contractor agent, not with Farmers Insurance Companies. Employees of Farmers agents must be able to successfully complete any applicable licensing requirements and training programs. Farmers agents are independent contractors who hire their own employees. Farmers agents employees are not employees of Farmers.
This is a Full-Time, permanent position!
Customer Service Representative
Customer support representative job in Buellton, CA
BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties
· Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
· Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
· Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
· Offer current promotional items to all customers.
· Offer credit card application and information to all customers.
Visual Communications
· Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
· Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
· Ensure that all prices are displayed correctly for each product.
· Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
· Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Food and Beverage Handling
· Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
· Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Cash Handling
· Accurately conduct all cash, debit, credit transactions on cash register (POS).
· Preform simple math calculations.
· Make sure all money is dropped in the safe according to company policy and procedures.
Maintenance/Cleanliness Duties
· Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
· Removes and disposes of trash and debris outside/inside.
· Sweep and Mop floors.
· Clean station restrooms.
Miscellaneous
· Follows Shift Duties schedule for correlating shift.
· Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
· Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
· Performs all other duties assigned.
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday - Saturday to support the company's business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required.
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information.
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or
repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.
WORKING ENVIRONMENT:
Gas station with food mart.
Auto-Apply(8344) Pleasant Valley Rd., Oxnard: Customer Service Rep
Customer support representative job in Oxnard, CA
No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time.
Come join the #1 Pizza Company in the world!
Job Description
As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by making lives easier. You are the face of Domino's.
What are some things a CSR does?!
Provide a fun, happy, and exciting environment for our customers while taking orders.
Uphold and represent a rock-solid brand image.
Get into the action and make the perfect product all the time.
Multitask in a competitive, fun, and fast-paced work environment.
ADVANCEMENT
Many of our team members began their careers as CSRs and delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
Our company prides itself in promoting to management and above store roles from within. What does that mean for you? You can start as a CSR and move up the ranks to management. Who knows? Maybe you are the next Domino's franchisee!
Qualifications
Must be 16 years or older. To enter into management you must be 18 years or older.
Additional Information
California Pay Disclosure: The rate of pay is the applicable minimum wage rate with potential $0.25 to $1.50 per hour depending upon experience and longevity with the employer.
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Customer support representative job in Buellton, CA
The Platinum Advisor team is the face and voice of our brand. Advisors and Advisor Support Associates are on the front lines with our clients each day, delivering Best In Class service to veterinarians, physicians, and thousands of clients ordering formulas for their horses, dogs, cats and themselves.
Advisor Support Associates are smart thinkers, self-starters, engaged listeners, and provide educated recommendations and solutions to our clients. Advisors Support Associates occasionally represent Platinum Performance at horse shows, dog shows, marathons, veterinary and medical conferences, and with clients throughout the United States. An Advisor Support Associate works with a tight-knit and supportive group of fellow Advisors and builds a broad range of experiences and skills.
Responsibilities
•Provide exceptional service, advisement and order-taking to clients, veterinarians and medical professionals that call Platinum Performance daily.
•Compose clear electronic correspondence to clients through email and text.
•Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.
•Nurture client relationships through account management and follow up.
•Occasional travel to equine and canine events to represent Platinum Performance.
•Work cohesively with other Platinum Advisors, as well as other departments within Platinum Performance including Production, Quality Assurance, and Shipping.
Qualifications:
•Currently enrolled or recently completed a bachelor's degree program, preferably in Animal Science, Nutrition, Agricultural Business, or related fields
•Knowledge of equine and small animal products;or the equine industry
•Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
•Excellent communication skills with clients and team members
Customer Service Representative/Dispatcher
Customer support representative job in Mission Hills, CA
We are seeking a highly motivated and organized CSR/ Dispatcher to join a growing team in the Mission Hills area. This is a Temp to Hire, full-time, on-site opportunity with a company that values collaboration, reliability, and excellent customer service.
Pay: $22.00 - $26.00
What You'll Do:
Coordinate daily dispatching of service technicians
Provide customer support and handle inquiries in a professional manner
Assist with billing, collections, and general office administration
Maintain organized records and documentation
Support team operations to ensure efficient workflow
What We're Looking For:
Previous experience in dispatching, customer service, or office administration
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency with MS Office and general computer systems
College degree preferred, but not required
Why Apply?
Stable Monday-Friday schedule (7:30 AM - 4:30 PM)
Opportunity to join a supportive and growth-oriented work environment
Please submit your resume for immediate consideration.
KPG123
Specialist, Parent Services
Customer support representative job in Oxnard, CA
PARENT SERVICES SPECIALIST
Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to:
Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements.
Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program.
Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data.
Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations).
Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources.
Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients.
Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources.
Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed.
Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed.
Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed.
Attend and participate in CDR staff meetings and other agency events as required.
Accurately maintain, monitor, and submit all required reports by established deadlines.
May be required to manage family child care caseload at outstation locations within Ventura County as needed.
Perform other duties as assigned.
EMPLOYMENT STANDARDS
Required Education and Experience:
High school graduate or equivalent and a minimum of 24 completed college units.
A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management.
Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management.
Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations.
Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles.
Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
Customer Service Representative
Customer support representative job in Oxnard, CA
Benefits:
Health insurance
Paid time off
FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways, such as email, telephone, and in person.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn, and has the ability to build relationships
Great listening and organization skills
Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service Rep I
Customer support representative job in Moorpark, CA
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U.
S.
mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture.
Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team.
Taking care of our customers is at the core of every decision we make.
Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely.
Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers.
All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success.
The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500+ per month.
Pay ranges provided on job boards (e.
g.
, Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role.
As a Customer Service Representative, you will: Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents Conduct research to resolve and respond to customer inquiries accurately Interact cross-departmentally to resolve customer requests, including escalations Perform other related duties as assigned Demonstrate behaviors that are aligned with the organization's desired culture and values Training: Structured 8 week training is provided in office and full attendance is a condition of employment Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST Post-Training Schedule: CSRs will be assigned one of the below standard shifts: 6:00 am - 3:00 pm PST Only 7:00 am - 4:00 pm PST & CT 8:00 am - 5:00 pm PST & CT 9:00 am - 6:00 pm PST & CT Overtime Requirements: Normally 2 half-day shifts on Saturdays each month An additional hour during peak call volume days (e.
g.
, Mondays, mid-month, end of the month) What You'll Bring Demonstrate patience, kindness, and understanding for customers during all interactions Easily navigate multiple screens, find relevant data, and communicate clearly to customers Computer proficiency, including Word and Excel Deliver timely and accurate information in a fast-paced environment Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment Make decisions independently within set policy and procedures Mortgage and/or financial services industry experience is a plus Bi-lingual Spanish is a plus; additional per-call compensation may apply Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home.
Our vision is to be the most trusted partner for home.
Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered.
Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: *********************
page.
link/benefits For residents with state required benefit information, additional information can be found at: ************
pennymac.
com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $36,000 - $45,000 Work Model OFFICE
Auto-ApplyCustomer Service Representative
Customer support representative job in Oxnard, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 1947
Station Address: 1900 Rose Ave. Oxnard, CA 93036
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program
Compensation Range:
$18.00 - $19.00
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Auto-ApplySpecialist, Parent Services Intake
Customer support representative job in Oxnard, CA
PARENT SERVICES INTAKE SPECIALIST
Under the supervision of the child care services supervisor (Parent Services), the parent services intake specialist shall be responsible to:
Determine initial eligibility and need for all applicable state subsidized child care programs (Alternative Payment (CAPP), Infant/Toddler Program (ITP).
Ensure processing of full enrollments in all state program categories throughout the year.
Process direct CalWORKs Stage 2 referrals for enrollment into CDR's CalWORKs Stage 2 child care program.
Create a parent case file and ensure that it contains the required documentation collected from the parent that establishes need and eligibility.
Accurately enter notes in the current database for pending enrollments, including parent enrollment appointment dates, times, and any other communication with clients.
Compose the initial Notice of Action for subsidized child care services and submit completed parent case file to supervisor for review and final approval.
Provide support to the parent services specialists on special projects and deadlines as assigned, including carrying a fluctuating caseload based on program needs not to exceed 85% of a full caseload - in which case all of the caseload management duties of the parent services specialist job description will pertain.
Participate in department and unit meetings and pertinent staff development training.
Perform other duties as assigned.
EMPLOYMENT STANDARDS
Required Education and Experience:
High school graduate or equivalent.
Minimum of three (3) years' paid experience in a position providing family social services, child care subsidy eligibility, child care outreach, or related social services position. Experience must include public contact.
Minimum of two (2) years' paid experience in a highly responsible secretarial position which required extensive public contact may substitute for 1 year of the required social services experience.
Knowledge and Abilities: Fluent bilingual (English/Spanish) required. Knowledge of relevant public and private agencies. Familiar with and ability to use computer for the entering of client data and word processing. Knowledge of windows and applications such as Word for Windows and Excel. Ability to maintain accurate records. Ability to work independently. Ability to follow through on assigned duties. Ability to exercise sound judgment and initiative. Ability to perform routine clerical duties. Ability to work cooperatively with others. Ability to maintain confidentiality and sensitivity to low-income families, families at risk and cultural beliefs and practices. Ability to speak before a group.
Physical Abilities: Ability to use hands and fingers to fill out forms and use the computer keyboard. Ability to walk for the purpose of on-going enrollments.
License or Other Requirements: Must submit to a job pertinent agency paid pre-employment physical. Employment is conditional pending satisfactory results of all required tests mentioned above.
Auto-Apply