Customer support representative jobs in Santee, CA - 769 jobs
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Customs Consultant
Customs Specialist, Senior
ACL Digital
Customer support representative job in San Diego, CA
: GTop 3-5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)
1. Advanced Microsoft Excel Skills
2. Experience with Customs Valuation and HTS Classification
3. Strong data analysis/analytic skills using tools like Alteryx, PowerBI, or PivotTables
4. Strong Communication Skills (Written and Verbal)
5. Familiarity with Microsoft Outlook and OneNote
Technologies: What does this temp must know to perform the required job duties(These are not preferred technologies - If they do not have these technologies they will be rejected completely) Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
Education:
Bachelor's degree required in a business, finance, or technical field.
Physical Requirements (Lifting, outdoor work, travel): Desk-oriented job; ability to sit for long periods of time at a computer.
Key Words: Any key words, job titles or competitors that our suppliers can be on the lookout for? Keywords: Import, Export, Trade Compliance, Import Compliance, Classification, Broker, Compliance, Accounting, Finance, Computer Science, Data Analyst
Job Description:
This position is within the Customs & Indirect Tax department and will focus on supporting global import compliance initiatives. This role will be primarily responsible for global import HS classification support of Qualcomm's chip and hardware products, ensuring the business groups comply with Global Trade and regulatory requirements. This position will work closely with program/product management, engineering, R&D, and other Global Trade colleagues to strategically drive and implement jurisdiction and classification processes throughout the product development lifecycle within these groups. This role will also drive continuous improvement in processes and technology of import compliance, from identifying/solving complex classification challenges, to collaborating on remediation of identified risk areas / process gaps between the business stakeholders and Global Trade. Effective verbal, written and presentation skills are needed as the position requires significant interaction with senior management across multiple functions.
Required Competencies
Natural problem-solving skills are necessary to own the process and maintain required data flows.
Fact-finding and analysis are critical parts of the job.
Strong written and verbal communication skills are required.
Demonstrated experience in working independently with minimal supervision.
Minimum Qualifications
Bachelor's degree required in a business, finance, or technical field.
Strong computer skills and advanced knowledge of Microsoft Word, Excel, Outlook, OneNote, PowerPoint, and Teams applications.
Experience in international customs procedures (classification and valuation).
Preferred Qualifications
Experience in the semiconductor industry is a plus.
Experience in the consumer electronics industry is a plus.
Experience in finance or accounting is a plus.
Experience with a trade compliance system is a plus.
Experience with trend analysis or being able to manipulate large sets of data to provide useful/critical analysis to senior management
Experience in HTS/Schedule B classification.
Hybrid Work Environment. Preferably PST, but CST is okay. EST, no.
1 panel interview
Monday through Friday, 8:30am to 5:30pm standard 8-hour work day PST.
Temp position with possibility to roll over to full-time employee status as we currently have an open and approved REQ for FTE.
Comments for Suppliers:
$38k-66k yearly est. 5d ago
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Customer Service Representative
Lori Long-State Farm Insurance Agent
Customer support representative job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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$31k-41k yearly est. 1d ago
Customer Support Executive
Cufiya
Customer support representative job in San Diego, CA
We are seeking a highly motivated and customer-focused individual to join our team as a CustomerSupport Executive. The ideal candidate will have experience in the insurance industry and a strong track record of providing excellent customer service.
Responsibilities:
Manage a portfolio of commercial insurance clients
Respond to customer inquiries and resolve issues in a timely and professional manner
Review and process client policy renewals and endorsements
Maintain and update client information in our database
Work closely with underwriters and carriers to provide clients with the best coverage options
Build and maintain strong relationships with clients through regular communication and follow-up
Qualifications:
Minimum of 3 years of experience in client service in the insurance industry
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively
Proficient in Microsoft Office and insurance industry software
Active insurance license required
College degree preferred
We offer a competitive salary, benefits package, and opportunities for growth and professional development. If you are passionate about providing excellent customer service and are looking for a challenging and rewarding opportunity, please apply today!
Purmul Insurance Agency is an equal-opportunity employer and welcomes applications from all qualified individuals.
$48k-98k yearly est. 60d+ ago
Airport Customer Service Agent
GAT 3.8
Customer support representative job in San Diego, CA
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$31k-38k yearly est. 9d ago
Customer and Channel Partner Experience (CCPE) Consultant IV
Kaiser Permanente 4.7
Customer support representative job in San Diego, CA
Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers- willingness to sell KP and drives growth and retention for KP.
Job Summary:
Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.
Essential Responsibilities:
* Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
* Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
* Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
* Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
* Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
* Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
* Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
* Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
* Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
* Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
* Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
* Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.
$65k-89k yearly est. 7d ago
Customer Loyalty Retention Specialist
Corkys Pest Control 3.6
Customer support representative job in San Marcos, CA
Essential Duties and Responsibilities
Be the first point of contact for customers wanting to cancel services.
Engage with customers to identify cancellation reasons and offer tailored solutions.
Communicate the value of services to reinforce customer commitment.
Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn.
Track retention metrics, including save rates and customer feedback.
Keep detailed records of all interactions in CRM systems.
Collaborate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure satisfaction post-resolution.
Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently.
Handle all interactions with empathy and professionalism.
Meet or exceed monthly retention KPIs, such as customer saves and call quality.
Participate in ongoing training to stay updated on company services and policies.
Utilize Microsoft Teams, Outlook, and other relevant tools.
Perform additional duties as assigned.
Customer Engagement
Connect with customers proactively through phone and email.
Build strong relationships by understanding their needs and preferences.
Issue Resolution
Address customer inquiries and concerns with professionalism and urgency.
Work with internal teams to resolve issues efficiently.
Upselling & Cross-Selling
Identify opportunities to recommend additional services or products.
Educate customers on the benefits of enhanced offerings.
Customer Feedback
Collect and share customer insights to support service improvements.
$34k-44k yearly est. Auto-Apply 60d+ ago
Customer Sales Representative
Puzzle HR
Customer support representative job in San Diego, CA
Job Description
Now Hiring: Customer Sales Representative
Employment Type: Full-Time, Exempt Compensation: $55,000 base salary + commission opportunities. Expected salary including commissions could be $70,000.
About Floral Image North America
Floral Image North America (FINA) is a leading provider of premium, lifelike floral arrangements for businesses across North America. Our mission is to bring beauty and freshness to workspaces with zero maintenance and lasting impact. We're passionate about creating positive customer experiences and lasting partnerships that make our clients' environments bloom.
Position Summary
We're seeking an energetic and self-motivated Customer Sales Representative (CSR) to join our growing sales team. In this role, you will be responsible for driving new business, nurturing existing client relationships, and expanding market presence within your assigned territory. Ideal candidates thrive on relationship-building, have a natural sales instinct, and are eager to represent a unique, high-quality product.
Key Responsibilities
Customer Relationship Management
Serve as the primary point of contact for existing customers, managing inquiries, orders, and support needs.
Build strong, long-term relationships and ensure customer satisfaction through regular check-ins.
Understand client needs and recommend tailored Floral Image solutions to enhance their experience.
Sales Support
Identify and pursue new business opportunities through prospecting, networking, referrals, and cold outreach.
Conduct product presentations and demonstrations to highlight the benefits of our premium floral arrangements.
Collaborate with the Territory Sales Manager to negotiate pricing, terms, and agreements that meet both customer and company goals.
Business Development
Analyze market trends and competitor activity to identify areas for business growth.
Partner with the TSM to develop territory plans and strategies to maximize revenue potential.
Represent Floral Image North America at trade shows, conferences, and company events to promote our brand and services.
Qualifications
High school diploma or GED required; post-secondary education preferred.
Previous sales and/or customer service experience preferred.
Proven success in meeting or exceeding B2B sales targets.
Valid driver's license and clean driving record required.
Willingness to travel extensively within the assigned territory.
Skills and Attributes
Self-starter with a positive, professional, and customer-focused attitude.
Strong communication and interpersonal skills.
Effective presentation and demonstration abilities.
Skilled in negotiation, persuasion, and closing sales.
Organized, self-motivated, and comfortable working independently or collaboratively.
Excellent time management and territory planning skills.
At Floral Image, we believe in setting our team members up for success and giving you the tools you need to grow your career.
$55k-70k yearly 14d ago
Customer Success Representative
Argen Corporation
Customer support representative job in San Diego, CA
Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.
About Us
Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen's products are FDA regulated and ISO certified.
About the Opportunity
As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to supportcustomer needs throughout the sales and fulfillment processes to deliver superior customer service.
In this role, the successful candidate will:
Manage customer retention through incoming and outgoing calls.
Upsell existing accounts on digital products.
Ensure all accounts are actively purchasing Argen Digital products.
Log and triage inbound account inquiries and follows processes to ensure all issues are resolved.
Document all account interactions within Argen's CRM and ERP systems.
Participate in quarterly sales initiatives to maintain KPIs.
Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts.
Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.
Provide feedback to business development on additional products that may be beneficial to add to the digital product suite.
Provide feedback on the Argen Digital website to improve usability and customer adoption and retention.
Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures.
Other duties as assigned.
What does it take to be a qualified candidate?
Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers.
Fast learner with technical aptitude and high attention to detail.
Able to Multi-task effectively and efficiently.
Able to meet tight deadlines in a fast-paced team environment.
Ability to prioritize, stay organized and focused.
Can deliver a customer focused service to internal and external customers.
Able to work collaboratively on a team, but can also work autonomously.
Outgoing, friendly, enthusiastic, professional, self-motivated and positive.
Ability to work under pressure & demonstrate a can do attitude.
Experience interacting with customers.
Bachelor's degree from an accredited four-year college or university preferred.
Strong written and verbal communication skills, face to face and over the phone.
Extensive experience with online e-commerce platforms
Delivery and solution focused attitude.
Technical aptitude and analytical propensity.
Experience working with CRMs (Salesforce) and ERPs (QAD).
Our Awesome Benefits!
Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes:
Health, Dental and Vision Plans
401k with Employer Match
Paid Vacation, Holiday and Sick Time
Employee Events
Wellness Programs
Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more!
EOE/M/F/Vet/Disabled VEVRAA Federal Contractor
$38k-61k yearly est. Auto-Apply 46d ago
Customer Success Representative
Argen
Customer support representative job in San Diego, CA
Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.
About Us
Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen's products are FDA regulated and ISO certified.
About the Opportunity
As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to supportcustomer needs throughout the sales and fulfillment processes to deliver superior customer service.
In this role, the successful candidate will:
* Manage customer retention through incoming and outgoing calls.
* Upsell existing accounts on digital products.
* Ensure all accounts are actively purchasing Argen Digital products.
* Log and triage inbound account inquiries and follows processes to ensure all issues are resolved.
* Document all account interactions within Argen's CRM and ERP systems.
* Participate in quarterly sales initiatives to maintain KPIs.
* Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts.
* Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.
* Provide feedback to business development on additional products that may be beneficial to add to the digital product suite.
* Provide feedback on the Argen Digital website to improve usability and customer adoption and retention.
* Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures.
* Other duties as assigned.
What does it take to be a qualified candidate?
* Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers.
* Fast learner with technical aptitude and high attention to detail.
* Able to Multi-task effectively and efficiently.
* Able to meet tight deadlines in a fast-paced team environment.
* Ability to prioritize, stay organized and focused.
* Can deliver a customer focused service to internal and external customers.
* Able to work collaboratively on a team, but can also work autonomously.
* Outgoing, friendly, enthusiastic, professional, self-motivated and positive.
* Ability to work under pressure & demonstrate a can do attitude.
* Experience interacting with customers.
* Bachelor's degree from an accredited four-year college or university preferred.
* Strong written and verbal communication skills, face to face and over the phone.
* Extensive experience with online e-commerce platforms
* Delivery and solution focused attitude.
* Technical aptitude and analytical propensity.
* Experience working with CRMs (Salesforce) and ERPs (QAD).
Our Awesome Benefits!
Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes:
* Health, Dental and Vision Plans
* 401k with Employer Match
* Paid Vacation, Holiday and Sick Time
* Employee Events
* Wellness Programs
* Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more!
EOE/M/F/Vet/Disabled VEVRAA Federal Contractor
$38k-61k yearly est. 30d ago
Audi Technologist and Customer Retention Specialist
Hoehn Motors 2.9
Customer support representative job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
$35k-44k yearly est. 60d+ ago
Customer Development Representative (CDR) - San Diego, CA
Genesee Scientific Corporation
Customer support representative job in El Cajon, CA
About the Company
As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.
Be part of making a difference
At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Role: Customer Development Representative (CDR)
Reports to: Regional Director of Sales
FLSA: Non-Exempt
Location: El Cajon, CA
Why is this role important at Genesee Scientific?
The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.
What will you do:
Own and manage an assigned book of existing and inactive customer accounts
Proactively engage customers to understand purchasing behavior, challenges, and future needs
Re-engage dormant accounts and identify opportunities to restore and grow spend
Educate customers on Genesee's products, services, promotions, and value proposition
Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager
Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities
Collaborate with Customer Service and Marketing to deliver a seamless customer experience
Continue developing advanced sales skills and life science market knowledge through coaching and training
What you will bring:
Bachelor's degree in business, science, or equivalent experience
1-3 years of experience in sales, account support, customer development, or customer-facing roles
Strong communication skills with the ability to build and maintain customer relationships
Proven ability to manage multiple accounts and priorities
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus
Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities
You'll Be a Great Fit If You
Enjoy owning relationships and driving account growth
Are proactive, organized, and comfortable managing a book of business
Can navigate customer conversations and objections
Are curious, analytical, and solution-oriented
Are comfortable using technology and data to guide decisions
Are interested in building a long-term sales career in life sciences
Physical Requirements:
Perform the following tasks, with or without reasonable accommodation:
Primarily sedentary work on a computer in a climate-controlled office environment
Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds
The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc.
At Genesee Scientific, you can have a good job that can grow into a great career. We offer:
Training and professional growth initiatives, including comprehensive onboarding programs for new team members
We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
Paid time off including vacation, sick and 12 holidays
Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.
Employment offers are subject to successful completion of a background check and pre-employment drug test.
Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
Salary Description Starting base salary $52,000.00 + commission
$52k yearly 35d ago
Reservation Agent
Davidson Hospitality Group 4.2
Customer support representative job in San Diego, CA
Property Description
Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.
Overview
We are seeking a motivated Resort Reservations Agent to join our dynamic hospitality team. This customer service and sales position offers competitive base pay plus commission, giving you the opportunity to increase your earnings through hotel bookings, room upgrades, and personalized upselling. As a Reservations Agent, you will assist guests with hotel reservations, answering travel-related inquiries, and delivering exceptional customer service throughout the booking process.
The ideal candidate is energetic, passionate about hospitality career opportunities, and has proven communication, organizational, and hotel sales skills. You must demonstrate a customer-centric attitude, exceptional attention to detail, and the ability to excel in a dynamic, high-performance hospitality environment while maintaining top-tier service standards.
If you are looking for a hotel reservations or hospitality sales role with commission potential and growth opportunities, we encourage you to apply today and join a company that values performance and guest satisfaction.
Qualifications
High school diploma or equivalent required; additional education in hospitality, tourism, or business is a plus
Previous experience in hospitality, hotel reservations, customer service, call center, or sales preferred
Demonstrated ability to identify sales opportunities, upsell room types, packages, or add-ons, and meet or exceed performance goals
Strong verbal and written communication skills with the ability to build rapport, influence decisions, and close bookings
Proven ability to multitask, prioritize, and remain organized in a fast-paced, high-volume environment
Excellent attention to detail and accuracy when handling reservations, guest information, and payment information
Proficiency with basic computer applications and experience using reservation systems, CRM platforms, or property management systems (PMS) preferred
Comfortable navigating multiple systems while handling calls and responding to guest inquiries
Ability to work a flexible schedule, including evenings, weekends, and holidays as required
Positive, professional attitude with a strong willingness to learn, grow, and succeed in a commission-based role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $18.75 - USD $18.75 /Hr.
$18.8 hourly Auto-Apply 5d ago
Client Specialist
Barry's 3.7
Customer support representative job in San Diego, CA
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$39k-63k yearly est. 60d+ ago
Client Specialist Associate
Military, Veterans and Diverse Job Seekers
Customer support representative job in San Diego, CA
You like interacting with people, fixing things and understand what it means to be a champion of a brand. You are the voice of the company for customers, you understand what it is like to be a customer and appreciate going above and beyond to delight people and solve their problems. This role is key to enhancing our customer-focused product and supporting its users.
Responsibilities
Deliver above-and-beyond customer service and experiences through phone, email and social media channels.
Explain complex investment principles clearly, helping prospects and customers see the benefits of our products.
Troubleshoot customer issues and concerns, investigating why they happened, and communicate to find rapid resolutions.
Act as the internal voice of the customer, offering insights to help build a better product.
Suggest improvements to company processes. (website, frequently asked questions, etc.)
Requirements
2-3 years of relevant work experience.
Expertise with customer service, financial services or retail banking.
Technical savvy, specifically the ability to navigate multiple systems simultaneously to respond to customer inquiries.
Exceptional written communication skills and ability to built rapport - you will speak with our customers through both email and over the phone.
Bonus Points
Customer service or related experience working with CRM systems (Salesforce, ZenDesk, ZoHo)
$33k-54k yearly est. 60d+ ago
Sales Customer Representative (Remote, No experience needed)
Truevantage Solutions
Customer support representative job in Carlsbad, CA
TrueVantage Solutions is redefining how individuals access smart, reliable financial solutions. We are a fast-growing organization seeking motivated Sales CustomerRepresentatives who are driven, coachable, and ready to grow a high-earning career from home.
Why Work With Us?
High-Earning Potential - Uncapped commissions with top performers earning well above industry averages.
Work-From-Home Flexibility - Enjoy a fully remote schedule and the freedom to build your business from anywhere
Warm, Pre-Qualified Leads - No cold calling. We supply exclusive inbound leads ready for consultation.
Career Growth & Training - Professional development, sales coaching, and advanced digital tools provided.
Supportive, Collaborative Team Culture - Work with a team that shares winning strategies and celebrates your success.
Health & Wellness Options - Access to life insurance solutions and healthcare exchange plans.
What You'll Do (Key Responsibilities):
Conduct virtual consultations with warm leads to understand customer goals and financial needs.
Present customized life insurance, Indexed Universal Life (IUL), and annuity solutions.
Deliver clear, confident product education via Zoom, phone, or online presentations.
Provide high-quality customer service from first contact through implementation.
Use our CRM to manage your pipeline, track outreach, and maintain accurate client records.
Build long-term relationships with clients through trust, value, and exceptional service.
What We're Looking For (Qualifications):.
Strong communication, customer service, and virtual presentation skills.
Self-starter with a goal-oriented, entrepreneurial mindset.
Excellent time-management and the ability to work independently.
Passion for helping clients improve their financial futures.
Sales experience is a plus but not required - trainings provided.
Note:
This is a 1099 independent contractor role, giving you the freedom to run your business on your terms while still having full access to our training, mentorship, and lead system. Compensation is commission-only, but top performers consistently earn well above traditional salaried roles. If you want unlimited income potential and true flexibility, this structure is perfect for you.
$37k-54k yearly est. Auto-Apply 2d ago
Reservation Agent
Stwhj
Customer support representative job in San Diego, CA
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$28k-35k yearly est. 60d+ ago
Telephone Psychic Readers
Psychic Link 4.0
Customer support representative job in San Diego, CA
Independent contractor position available for skilled psychic readers working for an upscale psychic network. No hold times, yearly increases, and opportunity for growth. All applicants will be tested. Serious inquiries only. Render services from home by phone.
$31k-58k yearly est. 4d ago
Private Client Experience Specialist - South Coastal
JPMC
Customer support representative job in Del Mar, CA
Are you ready to join a team that is redefining client experience excellence? Come join JPMorgan Private Client as a Client Experience Specialist to help support a team that is dedicated to delivering unparalleled service.
As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to deepen client relationships, and supporting clients while obtaining loans. If you're passionate about delivering exceptional service while building relationships, come join our team.
Job Responsibilities
Provide clients with white glove service by delivering a seamless client onboarding experience, owning inquiries from start to finish and completing servicing requests as needed.
Support Relationship Managers in deepening client relationships by taking client inquiry calls, assisting with analyzing client's banking relationship and conducting business calls with Relationship Managers.
Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients, preparing deposit sales presentations and knowing and verifying the identity of clients.
Manage the lending process by completing with loan application with clients, quoting rates, or sending pre-approval letters.
Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts, coordinating open houses or inviting clients to events.
Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager
Required Qualifications, Capabilities, and Skills
A minimum of two years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Experience cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process
.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
$33k-54k yearly est. Auto-Apply 60d+ ago
Chat Customer Representative
Feed My People Food Bank 3.9
Customer support representative job in San Diego, CA
We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customersupport via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:
Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customersupport ticketing systems and CRM platforms
Knowledge of customersupport metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed
Key Responsibilities:
They're responsible for answering customer questions that come in via the website(s)
Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
Complete training
Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Work Location: Remote USA Only
$29k-34k yearly est. 60d+ ago
Lending Call Center Specialist I
San Diego County Credit Union 4.4
Customer support representative job in San Diego, CA
Job Description
The position of Lending Call Center Specialist I is established to provide prompt, professional and accurate information, by accepting and processing routine loan requests/applications in a Call Center environment. The position requires the cross-selling of Credit Union products and services to meet members' needs and increase member satisfaction as well as to maintain quality service standards set by the organization.
Minimum Qualifications (Education, Experience, Skills)
High School diploma or equivalent.
Successful completion of the Credit Union's Real Estate Certification Training Program once hired into the position.
One year of Financial Institution customer service experience required.
6 months of consumer or real estate experience preferred.
Strong organization skills, ability to balance competing priorities, provide thorough follow up within established time frames, and work with a sense of urgency.
Ability to work in a team environment.
Possess effective verbal and written communication skills.
Possess superior customer service skills, with high level of integrity.
Demonstrated sales ability. Sales techniques and thorough knowledge of and a willingness to actively promote Credit Union products and services.
Essential Duties and Responsibilities
Promptly answer all incoming calls through phone queue in a polite and professional manner; determine nature of caller's business, determine eligibility for memberships, process members' requests working with appropriate personnel in order to satisfactorily service the call and/or complete the loan process within established service level.
Meet established sales, production, efficiency and quality departmental metrics consistently.
Keep abreast of all regulatory requirements for establishing new loan applications.
Quote real estate rates and programs; pre-qualify member, process real estate loan applications, and provide any necessary follow-up as required.
Quote consumer loan rates and programs; pre-qualify member, process consumer lending applications and provide any necessary follow-up as required.
Provide borrowers with status on applications.
Interview members via the telephone to determine their financial needs and assist in selecting appropriate loan programs, account types and services best suited to their needs.
Process and follow-up on Real Estate and Consumer Loan application leads. Contact member within 24 hours of assignment.
Ongoing development of industry knowledge and workflow processes; be proficient in troubleshooting and solving problems at each step of the application process.
Provide support through Live Chat with members.
Provide Help Desk support for team member inquiries.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Other Duties and Responsibilities
May participate in the training of other staff members in product knowledge and basic methods of originations and cross-selling.
Perform other duties as assigned.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday - Thursday: 8:00am/5:00pm
Friday: 8:00am/6:00pm
Saturday: 8:30 am/5:00pm (Rotating)
Sunday: OFF
Full Time - 40 hours a week
$33k-37k yearly est. 15d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Santee, CA?
The average customer support representative in Santee, CA earns between $33,000 and $56,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Santee, CA
$43,000
What are the biggest employers of Customer Support Representatives in Santee, CA?
The biggest employers of Customer Support Representatives in Santee, CA are: