Customer support representative jobs in Scranton, PA - 251 jobs

We are seeking Customer Support Assistant's to join our team! You will be responsible for helping customers by providing product and service information. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Responsibilities: Provide information about the products and services Troubleshoot and resolve event issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Responsibilities: The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as: Entering reimbursement account claim data to benefits system Answering participant telephone inquiries Supporting participant email/ticket inquiries Serving as an escalation contact for contact center agents Analyzing participant claims submissions Reviewing and closing open participant cases Coordinating enrollment and inquiries with client partners Occasional travel to client site Qualifications: A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields. Bachelor's degree preferred Proficiency with MS Office programs. particularly Excel, Word and Outlook Excellent customer service skills are required, as the position will interface with consumers and external clients Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients A valid driver's license is required

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Specialist (ESS). * You will be a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products, as part of a high performing team. You'll perform expert level skills in providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on the most complex mechanical, electro-mechanical and electronic issues. This work will be performed in a fast paced and highly compliance regulated hospital environment. * You will act as an escalation point to diagnose, coordinate, and resolve the equipment and service issues, while working cross functionally. This includes Customer training and a deep expertise in specific equipment/service technologies that provide support to Customer. * As an ESS, you will partner with the Technical Training team to implement seamless processes and controls that drive training effectiveness. What you'll do as an Equipment Service Specialist Manage STERIS assets, utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels. * Educates and models Safety First culture and identifies gaps and opportunities for team education. * Acts as QMS (Quality Management System) Champion in ensuring implementation, controls and adherence to training compliance requirements, including participation in change management, scheduling and monitoring of training adherence completion and issue escalation to field and training leadership. * Resolves the most difficult technical issues across the district. Technical subject matter expert for team. * Identify and provide input to training process/ programs to achieve performance and revenue goals. * Search out opportunities with hospitals, quote and close service opportunities with Customers on service offerings within their accounts and across the District. The Experience, Skills and Abilities Needed * High School Diploma or GED with 8 years of progressive work experience, including 4 years of experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment and 2 years highly regulated industry (healthcare, medical equipment, oil and gas, etc.). Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement. * Must be able to be compliant with hospital/Customer credentialing requirements. * Successful in achieving ESS II training and promotional requirements. * Must have valid driver's license and the ability pass all required background and physical assessment elements to obtain What STERIS offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added holidays * Excellent Healthcare, Dental and Vision Benefits * 401(k) with company match * Company Vehicle, Cell Phone and Laptop * Tools, Equipment, Uniforms provided * Long/Short Term disability coverage * Maternity and Paternal Leave * Additional add-on benefits/discounts for programs, such as Pet Insurance * Tuition reimbursement and continued education programs * Excellent opportunities for advancement and stable long-term career Pay range for this opportunity is $75,587 - $96,525. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Company: PenTeleData Available Shifts: 3PM-11PM (40hrs per week, after training period will include weekends and holidays as needed) Pencor and its subsidiaries are Equal Opportunity Employers Paid training is conducted on site Monday-Friday from 3PM-11PM for 6-weeks. Next training class will start on March 16,2026. Employees are required to work in the office during their 90-day probationary period. Once completed, employees may be switched to a hybrid work-from-home schedule, as long as required performance metrics have been met. Work-from-home status is subject to change based on performance. Work-from-Home Requirements: Established residency in Pennsylvania A quiet space, free from distraction during work hours An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to your company-provided equipment Must maintain minimum performance metrics as defined by leadership In the event of inability to work due to disruptions resulting from poor Internet connection or in-home disruption, must be able to report to the office PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative. Customer Service Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities; these values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry. Responsibilities will include: Handling customer interactions via inbound and outbound calls, chats, and emails Troubleshooting an array of support calls for various products and services offered by PenTeleData and its Partners Speaking with customers in reference to abuse issues / policy violations Corresponding with customers in reference to service issues Working with other teams and departments to route calls and cases Processing changes to existing accounts Answering billing questions Making courtesy calls to customers Processing PPV orders Maintaining appropriate records of customer interactions Performing special project work as assigned by leadership Other duties as assigned Qualifications: H.S. Diploma or G.E.D. Established Residency in Pennsylvania Previous experience working with customers on a daily basis Working knowledge of Microsoft Word and Excel programs Familiarity with Windows Operating Systems Understanding of computer virus and network security Positive attitude and professional demeanor Strong Communication Skills - Oral and Written Strong Typing / Data Entry Skills Excellent Customer Service Skills - Soft Skills Strong Organizational Skills Good Follow-up Skills Strong Negotiation and Problem Resolution Skills Ability to work effectively and professionally both independently and as part of a team Ability to multitask in a face-paced environment Ability to adapt to change and the changing needs of the company INDHP

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards. 3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum. 4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures. 5) Delegate responsibilities to cashiers as prescribed by store management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of all pricing problems. 9) Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer checks and enforce check cashing policies. 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end. 12) Order and control front end supplies (register paper, ribbons, etc.) 13) Greet and customers and be observant of people in the store. 14) Abide by all company policies as stated in the Employee Handbook. SUPPLEMENTAL JOB FUNCTIONS: 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors. 2) Strong analytical and mathematics skills for conducting accurate audits. 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

The Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces with employees, management, and clients. This position travels between the Havertown and SouthWest Philadelphia office locations. Some responsibilities include: Process Internal and External Release of Information (ROI) requests. Enter External Referrals into EMR Referral Module. Complete Discharge process for paper client records. Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian. Upload authorization and discharge documentation to managed care organizations (MCO) portals. Reception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution. Complete and disseminate reports (ROI's/Access Standards/Productivity/Etc.). Maintain tracking spreadsheets specific to job functions. Schedule: Monday-Friday 9am to 5pm, one evening shift weekly. Who is CGRC? CGRC is a premier behavioral health provider that embraces our employees as partners in our organization's strategic plan. What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care. At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization. We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program. APPLY NOW TO JOIN OUR TEAM! Child Guidance Resource Centers is an Equal Opportunity Employer #LI-CMC1

The Reservations agent is responsible for answering guest calls, making reservations accommodations for the hotel and its amenities, promotions and events, ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: Responsible for answering guest calls and making reservations for the hotel and its amenities, promotions and events, including entering guest responses to direct mail offers. Responsible for entering reservations received from Marketing Ops Representatives. Responsible for servicing all incoming calls through the Communications Center System, including routing calls, taking messages, paging guests and making announcements. Adheres to established call scripts and service standards and ensures strict adherence to telephone etiquette. Obtains all pertinent information to handle calls accurately and ensures the accuracy of reservations and responses made. Adheres to the current status and/or sell rate when making reservations. Routinely provides alternatives dates and cross sell dates to guests. Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries. Provides wake-up calls appropriately and timely upon request. Adheres to non-registered guest policies. Ability to issue complimentaries in accordance with the approved comp matrix. Proficient in using the LMS, ARTS and ACSC systems to enter reservations and provide confirmations. Performs telemarketing functions when assigned. Ensures guest/customer needs are met and service is provided in a quick and efficient manner. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services delivered to guests. Must be able to handle multiple tasks. Assists in the training of new hires. Assists in other projects and handles job tasks as deemed appropriate; Attends meetings as necessary. Meets attendance guidelines and adheres to regulatory, departmental and company policies. Qualifications Essential Requirements: Must be able to perform each of the essential functions and responsibilities satisfactorily. Must be a minimum 18 years of age or older upon employment. High School Diploma or equivalent required. One to three years of Reservations/ Call Center experience preferred. Proficient computer/PC skills, including Microsoft Office, LMS, ARTS and ACSC systems. Strong knowledge of property management, reservations and player tracking systems preferred. Possesses excellent customer service, organizational, communication and multi-tasking skills. Strong interpersonal qualities. Flexible to work any scheduled shifts and/or days, including weekends and holidays. Ability to perform basic calculations. Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary. ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods. Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. Adequate manual dexterity to operate office equipment and engage in light lifting. Other Skills/Abilities: Must be able to handle exposure to areas where smoking is permitted. Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues. Employment is contingent upon a favorable outcome of a background investigation and drug screening. The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.

The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience. Essential Functions: Answering phone calls and making patient appointments The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call Notify management of any customer complaints Document conversations with each customer in our EMR system Processing payments via phone Verify/update patient information when scheduling a new patient or existing patient Check voicemails frequently throughout the day and return patient calls accordingly Conduct research to provide answers for customers to resolve their issues Work cross functionally with the practice management team to ensure accurate scheduling. Handle difficult situations tactfully Work incoming/ outgoing referrals Comply with HIPAA Requirements All other duties assigned ‘ Requirements Education, Skills, and Experience: High School Diploma or GED required 1-3 years of medical office experience Excellent Computer (basic competency, excel, email, etc.) and typing skills required Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language. Ability to multitask, learns and assimilate new information and adapt to practice changes quickly. Exceptional organizational skills Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift a minimum of 15 pounds at times.

Job Description About the Role: The Dispute Specialist I plays a crucial role in managing and resolving disputes that arise within the organization. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Specialist I contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes. Minimum Qualifications: High school diploma or equivalent. Proven experience in customer service or a related field. Strong analytical and problem-solving skills. Preferred Qualifications: Associate's degree in a relevant field. Experience in dispute resolution or conflict management. Familiarity with legal terminology and procedures. Responsibilities: Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence. Communicate with all parties involved to gather information and clarify issues related to the dispute. Develop and implement resolution strategies that align with organizational policies and best practices. Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements. Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes. Skills: The required skills for this position include strong analytical abilities, which are essential for investigating disputes and identifying key issues. Effective communication skills are vital, as the Dispute Specialist I will interact with various stakeholders to gather information and facilitate resolutions. Attention to detail is crucial for maintaining accurate records and ensuring compliance with regulations. Preferred skills, such as familiarity with legal terminology, enhance the ability to navigate complex disputes and provide informed recommendations. Overall, a combination of these skills enables the Dispute Specialist I to contribute to a fair and efficient dispute resolution process.

Key Responsibilities: Act as a primary support resource for Account Partners, aiding in client management and project coordination. Diligently track and manage account renewals, ensuring all processes are timely and seamlessly executed. Issue necessary documentation such as binders, certificates, ID cards, and endorsements, supporting the comprehensive servicing of accounts. Collaborate with the Accounting Department to facilitate transaction processes. Oversee claims processes to guarantee they are addressed promptly and equitably. Prepare and maintain detailed client files and ensure accurate data entry in our computer systems. Negotiate with carriers to secure favorable renewal terms. Assist in the preparation of client renewal materials and explore additional policy options to enhance client offerings. Handle the preparation and processing of critical documents including proposals, quotes, and applications. Support Account Partners in remarketing efforts to maximize client retention. Maintain robust internal communications to provide effective administrative support. Participate in professional development opportunities, including seminars and training programs. Qualifications: High School Diploma or equivalent required; further education or certifications are a plus. 3-5 years of relevant experience, preferably in a support or customer service role within the insurance sector. Must obtain a Pennsylvania Insurance License within a designated timeframe post-hire. Proficient with basic computer operations and software. Excellent communication skills, both written and verbal. Demonstrated reliability and a strong work ethic. Capable of multitasking in a fast-paced environment. Positive attitude, patience, and a keen desire to learn and grow within the industry. What We Offer: A supportive and inclusive workplace. Opportunities for professional growth and development. Competitive compensation and benefits package.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $13 - $14 per hour Salary Range: 13 - 14 We are an equal opportunity employer and participate in E-Verify in states where required.

First Keystone Community Bank is looking to add a new positive team player to our staff at our Stroudsburg location! This position will float between our five Pocono Area Offices. Come join a friendly, customer service-oriented team with a proud tradition of over 160 years of serving our local communities. We're searching for a retail or sales-minded individual with an emphasis on quality customer service and attention to detail who is looking to provide a pleasant and efficient banking experience to all our customers. Previous experience with cash handling or customer service is preferred, as well as the ability to identify customer needs beyond normal teller transactions and refer them to our other great First Keystone Community Bank team members who can assist them further! This is a full-time position on our team with approximately 37.5 hours per week, including Saturday mornings. First Keystone Community Bank offers competitive pay rates, paid holidays and vacation, 401k, educational benefits, and career growth opportunities! First Keystone Community Bank is an Equal Opportunity Employer.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Additional Information DISCLOSURE OF INTENT TO OBTAIN CONSUMER REPORTS OR INVESTIGATIVE CONSUMER REPORTS For employment purposes, NEPA Pizza, Inc. and PSI Pizza, Inc. (collectively referred to as “the Company”) may obtain consumer reports on you as an applicant or from time to time during employment. “Consumer reports” are reports from consumer reporting agencies and may include driving records, criminal records, etc. For such employment purposes, the Company may also obtain investigative consumer reports. Some reference checks by a consumer reporting agency fall into this category. An “investigative consumer report” is a consumer report in which information as to character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, associates, acquaintances, or others. You have a right to request disclosure of the nature and scope of an investigation and to request a written summary of consumer rights.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

supports two showrooms / travel required Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Job DescriptionSalary: $17.00/HR Company:PenTeleData Available Shifts: 3PM-11PM (40hrs per week, after training period will include weekends and holidays as needed) Pencor and its subsidiaries are Equal Opportunity Employers Paid training is conducted on site Monday-Friday from 3PM-11PM for 6-weeks. Next training class will start on March 16,2026. Employees are required to work in the office during their 90-day probationary period. Once completed, employees may be switched to a hybrid work-from-home schedule, as long as required performance metrics have been met. Work-from-home status is subject to change based on performance. Work-from-Home Requirements: Established residency in Pennsylvania A quiet space, free from distraction during work hours An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to your company-provided equipment Must maintain minimum performance metrics as defined by leadership In the event of inability to work due to disruptions resulting from poor Internet connection or in-home disruption, must be able to report to the office PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative.Customer Service Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities; these values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry. Responsibilities will include: Handling customer interactions via inbound and outbound calls, chats, and emails Troubleshooting an array of support calls for various products and services offered by PenTeleData and its Partners Speaking with customers in reference to abuse issues / policy violations Corresponding with customers in reference to service issues Working with other teams and departments to route calls and cases Processing changes to existing accounts Answering billing questions Making courtesy calls to customers Processing PPV orders Maintaining appropriate records of customer interactions Performing special project work as assigned by leadership Other duties as assigned Qualifications: H.S. Diploma or G.E.D. Established Residency in Pennsylvania Previous experience working with customers on a daily basis Working knowledge of Microsoft Word and Excel programs Familiarity with Windows Operating Systems Understanding of computer virus and network security Positive attitude and professional demeanor Strong Communication Skills - Oral and Written Strong Typing / Data Entry Skills Excellent Customer Service Skills - Soft Skills Strong Organizational Skills Good Follow-up Skills Strong Negotiation and Problem Resolution Skills Ability to work effectively and professionally both independently and as part of a team Ability to multitask in a face-paced environment Ability to adapt to change and the changing needs of the company INDHP

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionDescription: The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience. Essential Functions: Answering phone calls and making patient appointments The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call Notify management of any customer complaints Document conversations with each customer in our EMR system Processing payments via phone Verify/update patient information when scheduling a new patient or existing patient Check voicemails frequently throughout the day and return patient calls accordingly Conduct research to provide answers for customers to resolve their issues Work cross functionally with the practice management team to ensure accurate scheduling. Handle difficult situations tactfully Work incoming/ outgoing referrals Comply with HIPAA Requirements All other duties assigned ‘ Requirements: Education, Skills, and Experience: High School Diploma or GED required 1-3 years of medical office experience Excellent Computer (basic competency, excel, email, etc.) and typing skills required Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language. Ability to multitask, learns and assimilate new information and adapt to practice changes quickly. Exceptional organizational skills Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift a minimum of 15 pounds at times.