Agent Services Representative
Customer support representative job in Springfield, MO
This is an existing opportunity to enter the fast-paced real estate environment as a concierge Agent Services Representative. This role works closely with office brokers and top-producing agents and teams. This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance.
Job Duties and Responsibilities
(Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides. (60-80%)
Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate's personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports. (10-20%)
Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records. (10-15%)
May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%)
Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%)
May serve as back-up to other office staff. (5-10%)
Perform any additional responsibilities as requested or assigned. (0- 5%)
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
Minimum of high school diploma or the equivalent. Secondary education preferred.
Experience:
One to three years clerical or administrative experience.
Marketing and social platforms experience preferred.
Real estate knowledge preferred.
Knowledge and Skills:
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer/technology skills: proficient in Microsoft Office and Canva products.
Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
Effective analytical and problem-solving skills. Attention to details.
Demonstrated verbal and written communication skills including presentation ability.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
NA
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Personal Lines Customer Service Representative
Customer support representative job in Springfield, MO
Benefits:
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Join a team that cares about our customers and you! Insurance Partners Inc in SPRINGFIELD, Illinois, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Rep and Account Manager. In this role, you will manage insurance accounts to maintain strong business relationships and ensure customer satisfaction. You will play a vital role in managing and growing our customer base.
Apply now
to join our team and begin a role with excellent career growth and earning potential. Compensación: $38,000.00 - $44,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place! Working with an independent agency is a great career choice.
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to Big I of Illinois Association.
Auto-ApplyCustomer Service Representative, with sign design and production training
Customer support representative job in Springfield, MO
Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Assisting with marketing and social media will also be part of your daily routine. A good driving record is a must.
Other aspects of this position is cross training into the actual production of the signs themselves and possibly training to use the digital printers and engravers. The ability to learn and use power tools, measuring tools, and to work independently as well as together with a helper.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Customer Service Advisor - Jiffy Lube Multicare
Customer support representative job in Springfield, MO
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Customer Service Advisor - Migrant Help
Customer support representative job in Springfield, MO
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
⢠Experience performing under pressure and handling demanding situations whilst staying calm and patient.
⢠Experience maintaining high levels of accuracy and attention to detail in all tasks.
⢠Experience collaborating with diverse teams to achieve common goals.
⢠Ability to solve complex problems and deliver solutions in a timely manner.
⢠Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
⢠Ability to resolve conflict, ensuring a positive outcome.
⢠Ability to work independently, demonstrating initiative and good decision-making skills.
⢠Strong written English skills to accurately input and record service user information.
Desirable
⢠Experience working with service users with additional needs and adapting to unique requirements.
⢠Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
⢠Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
⢠Ability to listen and engage with service users, understanding their needs and replying appropriately.
⢠Ability to show empathy towards other's experiences and emotions.
⢠Clear, effective and engaging communication skills with service users.
⢠A positive approach to fostering an encouraging environment for colleagues and service users.
⢠Proficient using a variety of digital software applications, and openness to learning new technologies.
⢠Ability to prioritise time and tasks to meet deadlines and achieve objectives.
⢠An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
⢠Ability to adapt to changing environments and needs, being flexible and resilient in situations.
⢠Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
⢠Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
Ā£
25,185.00
Maximum Salary
Ā£
25,185.00
Account Service Representative
Customer support representative job in Springfield, MO
Account Service Representative
Department: Sales
Reports to: Department Team Leader
Hours: Monday - Friday
Pay: $18/hour
Mileage: Personal vehicle is used and paid mileage
Job Description:
Account Service Representatives are responsible for producing maximum sales and distribution of draft and/or package products and providing quality service to all customers on an assigned route. The Account Service Representative's primary duties include implementation of approved Company programs and policies that will result in the achievement of sales volume and merchandising goals while effectively presenting the Company's brands to the retailer and the consumer.
The Account Service Representative is expected to monitor and control inventory levels for each account by conducting a physical inventory and restocking all coolers and in-store space and displays to provide maximum availability of products while maintaining quality control and freshness standards. The Account Service Representative is responsible for maintaining and updating all Point-of-Sale materials at each retailer's location. The Account Service Representative is responsible for maintaining current knowledge of all supplier brands and packages, pricing information, and promotional/marketing activities. The Account Service Representative is responsible for maintaining strong, productive relationships with all customers to facilitate sales and complete required surveys
Servicing includes, but is not limited to moving and lifting of 25 - 35lbs during rotation, merchandising, and storing our products.
The following factors, among others, will be considered when selecting the successful candidate(s) for this position.
Market Knowledge
Marketing Program Execution
Product Sales/Results
Merchandising Skills
Communication
Relationships with Customers
Quality Assurance
Qualifications:
High school education required
Computer knowledge
21+ years of age
Safe driving record
Class E License
Vehicle Insurance
Highly self-motivated with a positive attitude
Ability to work with little supervision
Ability to repetitively pull, push, bend, squat, twist, crawl, climb, walk, and reach above head height.
Experience:
Customer service experience preferred
Benefits Included!
Affordable Health Insurance
Dental Insurance
Vision Insurance
5 Paid Holidays
Vacation Time
401K Matching
Gym Reimbursement Program
Free Wellness Program
Note: Duties of all positions may be adjusted as needed to meet business objectives.
Account Service Representative - Mileage Paid!
Customer support representative job in Springfield, MO
Schedule: Monday-Friday
Pay: Starting at $37,440/year salary + Monthly Commission + Annual Incentives
Mileage Reimbursement
Are you a people-person who enjoys working independently and being on the move?
Start your career with a growing beverage distributor offering guaranteed base pay , uncapped commission , annual incentives , and some of the lowest-cost health insurance in the industry. If you're 21+, ready to build relationships with local retailers, and want a job where no two days are the same , we want to hear from you!
What You'll Do:
Visit local retail accounts on a set route each day (home every night!)
Build relationships with store managers and staff
Take product inventory and restock shelves, coolers, and displays
Maximize visibility of our top beverage brands
Maintain fresh product rotation and clean, attractive merchandising
Stay informed on pricing, promotions, and brand updates
Lift/move cases of product (25-35 lbs) and work hands-on in the field
What Makes You a Great Fit:
21+ with a valid driver's license
Safe driving record and current auto insurance
Strong self-motivation and time management
Friendly, professional, and customer-service driven
Able to bend, twist, lift, squat, and climb as needed
Bonus if You Have:
Customer service or route sales experience
Familiarity with the beverage industry or merchandising
Why Join Us?
Our team members have a great total rewards package :
Bi-weekly Commission + Year-Round Incentives
Extremely Affordable Health Insurance
Dental & Vision Insurance
Disability & Accident Insurance
6 Paid Holidays + Vacation Time
Gym Reimbursement Program
Free Wellness Program
401(k) with Company Match
š Quick Apply Requirements:
Pass drug screen, physical, and background check
Provide your own vehicle and auto insurance (we reimburse mileage that covers additional insurance coverage, gas, and maintenance!)
Must be able to perform physical tasks required in merchandising
Apply now to start your route toward a rewarding and steady career!
Auto-ApplyRelationship Specialist - Springfield, MO
Customer support representative job in Springfield, MO
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: ****************************
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ********************************
AFC's Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
We're Looking For:
We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.
Where You'll Work:
The ideal candidate will reside within the Springfield, MO market and travel within their assigned territory.
You Are:
* Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
* Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
* Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
* Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.
You Will:
* Use critical thinking to assess business and risk situations and make decisions with little oversight.
* Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
* Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
* Manage, service, and balance risk on customer accounts
* Manage existing accounts and drive new growth opportunities.
* Embrace our culture of supporting others' success as they grow in their role.
Must Have's:
* A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
* A valid driver's license with reliable and dedicated transportation.
* Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base.
* Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
* Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
* A strong understanding of portfolio management, risk, and new business development.
* Ability to work independently and autonomously when needed as well as part of a team.
* Ability to use and understand technology required for your position such as mobile applications and software.
* High level of accountability towards local goals and business targets.
Nice to Have's:
* Previous auto industry or financial services experience
* Experience with Google Workspace, Salesforce, Tableau
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
Auto-ApplyCustomer Service Rep(01687) - 876 Birch St
Customer support representative job in Hollister, MO
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 18 years of age or older.
General job duties for all store team members
⢠Operate all equipment.
⢠Stock ingredients from delivery area to storage, work area, walk-in cooler.
⢠Prepare product.
⢠Receive and process telephone orders.
⢠Clean equipment and facility approximately daily.
⢠Make and label boxes
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
⢠Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
⢠Must be able to make correct monetary change.
⢠Verbal, writing, and telephone skills to take and process orders.
⢠Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
⢠Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
⢠Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
⢠In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
⢠Sudden changes in temperature in work area and while outside.
⢠Fumes from food odors.
⢠Exposure to cornmeal dust.
⢠Cramped quarters including walk-in cooler.
⢠Hot surfaces/tools from oven up to 500 degrees or higher.
⢠Sharp edges and moving mechanical parts.
SENSING
⢠Talking and hearing on telephone.
⢠Near and mid-range vision for most in-store tasks.
⢠Depth perception.
⢠Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
⢠Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
⢠Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
⢠Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
⢠Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
⢠Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
⢠Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
⢠To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
⢠Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.
Stooping/Bending
⢠Forward bending at the waist is necessary at the pizza assembly station.
⢠Toe room is present, but workers are unable to flex their knees while standing at this station.
⢠Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
⢠Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Crouching or squatting may be performed occasionally to stock shelves and to clean low areas.
Reaching
⢠Reaching is performed continuously; up, down and forward.
⢠Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
⢠Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
⢠Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
⢠Eye-hand coordination is essential. Use of hands is continuous during the day.
⢠Frequently activities require use of one or both hands.
⢠Shaping pizza dough requires frequent and forceful use of forearms and wrists.
⢠Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
⢠Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
⢠Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Additional Information
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Rep
Customer support representative job in Springfield, MO
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Customer support representative job in Springfield, MO
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Representative - Springfield, MO
Customer support representative job in Springfield, MO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Call Center Rep - In Office
Customer support representative job in Pleasant Hope, MO
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Branson Reservationist and Administrator
Customer support representative job in Branson, MO
Branson, MO Travel Reservationist and Administrator
Full Job Description Purpose of Position: Assist the Operations Manager in overseeing Guest Services and customer reservations. This position includes answering phone calls, assisting customers, selling tickets, data entering vacation details, reserving shows, hotels and other vacation items.
Customer service is our #1 priority - experience the difference working with an A+ rated and BBB Accredited company that began in 1982. Enjoy an extremely experienced leadership team that provides freedom and flexibility to anyone willing to work hard and excel in all aspects of the position.
This position offers an hourly wage with aggressive commissions and has potential for salary and incentives. Full benefits available after 60 days - including Major Medical, Dental, Vision, Life, Matching 401k (12 months), special considerations at local attractions, shows and activities.
Job Summary for Branson Travel Reservationist and Administrator position:
The Quick Job Pitch - This position requires a strong knowledge of Branson, Shows, Atttractions, Things to Do and general sales and booking concepts, as they related to Branson, Missouri. We work hard and thus multi-tasking and ability to be versatile as it relates to Branson vacation booking, timeshare & travel club booking, as well as general understanding of the Branson travel industry. Sky is the limit on the position.
Duties & Responsibilities
Responsible for assisting the Director of Operations by providing cooperative leadership and managing processes to ensure and maintain all company expectations are met regarding quality, service, profit, and teamwork.
Assist in promoting, developing and maintaining a work environment that provides an exceptional
Guest service experience for both team members and Guests.
Assist with operating Reservations and admin with organization and commitment to excellence.
Assists in ensuring all updates and policies are consistently communicated and followed.
Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
Develops strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions. Develops customer profiles and maintains an effective trace system, including dates and references, in order to best meet client needs, resulting in superior account services and increased revenues.
Assists in ensuring that customers are 100% satisfied with their vacation experience.
Experience, Skills, and Education
Requires a knowledge of business leadership etiquette, principles and practices.
Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.
Effective communication includes the ability to handle team member and guests' issues with finesse and professionalism.
Requires ability to relate and interact with people in a warm, friendly and professional manner.
Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
Requires the ability to handle multiple tasks simultaneously and efficiently.
Ability to work on at least 1 weekend day
Ability to be "on-call".
A Desire and Drive to succeed and win the day.
Apply in person at the following location:
Discover Branson Visitor's Center
1105 W. 76 Country Blvd
Branson, MO 65616
Customer Service Representative
Customer support representative job in Buffalo, MO
BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.
Work Location: This position will be based at our Buffalo, MO location
Hours : 40 hours per week, including Saturday rotation
Job Purpose: Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.
Duties and Responsibilities:
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate āReg Eā disputes when appropriate, including the completion of all necessary documents and affidavits.
Cross-sell bank products and services based on customer needs in accordance with the banks' program standards.
Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
Process necessary paperwork to rebate customer service charges.
Verify information on ATM/debit card applications to the information in customer database.
Send exceptions to personal banking counselors for corrections.
Update the system with messages regarding ATM/debit cards and service charge rebates.
Balance customer checkbooks.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/or delete ATM and debit cards within system.
Transfer funds to cover customer overdrafts as directed by bank operations.
Notify the research and adjustment coordinator of required adjustments as reported by customers.
Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
Distribute to customers and properly log all āhold statementsā and check orders held by the bank.
Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant.
Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
Monitor the ābad addressā report and attempt to track down customers and obtain updated information.
Assist the operations processing specialist by verifying the accuracy of document images.
Open, set timers and close the safe deposit vault utilizing dual control.
Conduct call-backs to external check printing companies to verify customer information.
Process lockbox payments, including deposit preparation and daily report transmission.
Contact customers to obtain necessary signatures on items with missing or irregular signatures.
Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
Other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous cash handling experience preferred.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office - Word, Excel and Outlook).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
To learn more about BTC Bank visit *****************
EOE/Veterans/Disabled
Auto-ApplyCustomer Service Representative, with sign design and production training
Customer support representative job in Springfield, MO
Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Assisting with marketing and social media will also be part of your daily routine. A good driving record is a must.
Other aspects of this position is cross training into the actual production of the signs themselves and possibly training to use the digital printers and engravers. The ability to learn and use power tools, measuring tools, and to work independently as well as together with a helper. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyAccount Service Representative - Mileage Paid!
Customer support representative job in Springfield, MO
Schedule: Monday-Friday
Pay: Starting at $37,440/year salary + Monthly Commission + Annual Incentives
Mileage Reimbursement
Are you a people-person who enjoys working independently and being on the move?
Start your career with a growing beverage distributor offering guaranteed base pay, uncapped commission, annual incentives, and some of the lowest-cost health insurance in the industry. If you're 21+, ready to build relationships with local retailers, and want a job where no two days are the same, we want to hear from you!
What You'll Do:
Visit local retail accounts on a set route each day (home every night!)
Build relationships with store managers and staff
Take product inventory and restock shelves, coolers, and displays
Maximize visibility of our top beverage brands
Maintain fresh product rotation and clean, attractive merchandising
Stay informed on pricing, promotions, and brand updates
Lift/move cases of product (25-35 lbs) and work hands-on in the field
What Makes You a Great Fit:
21+ with a valid driver's license
Safe driving record and current auto insurance
Strong self-motivation and time management
Friendly, professional, and customer-service driven
Able to bend, twist, lift, squat, and climb as needed
Bonus if You Have:
Customer service or route sales experience
Familiarity with the beverage industry or merchandising
Why Join Us?
Our team members have a great total rewards package:
Bi-weekly Commission + Year-Round Incentives
Extremely Affordable Health Insurance
Dental & Vision Insurance
Disability & Accident Insurance
6 Paid Holidays + Vacation Time
Gym Reimbursement Program
Free Wellness Program
401(k) with Company Match
š Quick Apply Requirements:
Pass drug screen, physical, and background check
Provide your own vehicle and auto insurance (we reimburse mileage that covers additional insurance coverage, gas, and maintenance!)
Must be able to perform physical tasks required in merchandising
Apply now to start your route toward a rewarding and steady career!
Monday - Friday
Auto-ApplyCustomer Service Rep(01555) - 3308 W Chestnut Expressway
Customer support representative job in Springfield, MO
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 18 years of age or older.
General job duties for all store team members
⢠Operate all equipment.
⢠Stock ingredients from delivery area to storage, work area, walk-in cooler.
⢠Prepare product.
⢠Receive and process telephone orders.
⢠Clean equipment and facility approximately daily.
⢠Make and label boxes
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
⢠Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
⢠Must be able to make correct monetary change.
⢠Verbal, writing, and telephone skills to take and process orders.
⢠Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
⢠Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
⢠Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
⢠In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
⢠Sudden changes in temperature in work area and while outside.
⢠Fumes from food odors.
⢠Exposure to cornmeal dust.
⢠Cramped quarters including walk-in cooler.
⢠Hot surfaces/tools from oven up to 500 degrees or higher.
⢠Sharp edges and moving mechanical parts.
SENSING
⢠Talking and hearing on telephone.
⢠Near and mid-range vision for most in-store tasks.
⢠Depth perception.
⢠Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
⢠Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
⢠Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
⢠Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
⢠Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
⢠Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
⢠Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
⢠To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
⢠Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.
Stooping/Bending
⢠Forward bending at the waist is necessary at the pizza assembly station.
⢠Toe room is present, but workers are unable to flex their knees while standing at this station.
⢠Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
⢠Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Crouching or squatting may be performed occasionally to stock shelves and to clean low areas.
Reaching
⢠Reaching is performed continuously; up, down and forward.
⢠Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
⢠Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
⢠Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
⢠Eye-hand coordination is essential. Use of hands is continuous during the day.
⢠Frequently activities require use of one or both hands.
⢠Shaping pizza dough requires frequent and forceful use of forearms and wrists.
⢠Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
⢠Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
⢠Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Additional Information
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Representative - Springfield, MO
Customer support representative job in Springfield, MO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Medical Equipment Setup, CSR
Customer support representative job in Branson, MO
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
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