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Customer support representative jobs in Terre Haute, IN

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  • Customer Service Associate (Store #304)

    Smokers Host #304

    Customer support representative job in Linton, IN

    Job Description Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.
    $22k-30k yearly est. 12d ago
  • Group & Community Engagement Specialist

    Aunt Martha's Health & Wellness 4.2company rating

    Customer support representative job in Danville, IL

    Group & Community Engagement Specialist Department: CCBYS (Comprehensive Community-Based Youth Services) Compensation $23-$24.04/ hourly. Location: Danville, Illinois Reports To: Program Supervisor The Group & Community Engagement Specialist plays a vital role in engaging youth and families through structured group sessions, one-on-one support, and community-based programming. This position maintains a manageable caseload, delivers youth-focused group sessions in school and community settings, and supports ongoing engagement through activities and family events. The Specialist also facilitates group intakes, manages documentation, collaborates with community partners, and contributes to program improvement through youth feedback and participation in peer observations. This role may also provide crisis response backup and represent the program at community events. ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain an active caseload of approximately 15-20 participants, adjusting as directed by the Program Supervisor. * Organize and facilitate group sessions within schools and community settings. * Conduct group intakes and ensure accurate and timely participant documentation. * Plan and execute program-hosted activities and family engagement events. * Collaborate closely with community partners to strengthen outreach and participant support. * Provide backup crisis response assistance as needed. * Participate in peer session observations to support continuous quality improvement. * Attend community partner events and represent the program with professionalism and enthusiasm. * Collect and analyze Youth Satisfaction Surveys to inform service enhancements. TRAINING and Education REQUIREMENTS * Complete all Core Curriculum training(s) required for the position. * Comply with Illinois Department of Human Services (IDHS) program standards and requirements for CCBYS. * Fulfill all state-mandated reporting laws and maintain compliance with federal and agency training standards. * Attend required meetings, workshops, and professional development opportunities as assigned. * Bachelors Degree with a Human Services Focus is required. TRAUMA-INFORMED CARE COMMITMENT All team members are expected to incorporate the Five S's of Trauma-Informed Care into their daily practice: * Safety - Ensuring physical and emotional safety for clients and staff. * Self-Regulation - Managing one's own emotions to support effective client interactions. * Supportiveness - Building relationships rooted in respect and compassion. * Strengths - Identifying and reinforcing the positive attributes of each client. * Self-Care - Maintaining wellness and managing secondary stress responses. COMPENSATION & BENEFITS * Competitive Pay: $23-$24.04 hourly - non-exempt * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Days, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Employee Discounts on services such as cell phones, restaurants, and more
    $23-24 hourly 19d ago
  • CUSTOMER ACCOUNT REPRESENTATIVES FOR BIG BRAND NAMES - Weekly Pay

    Monumental Management Solutions

    Customer support representative job in Terre Haute, IN

    Monumental Management Solutions is a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. Our main goal is to provide superb client acquisition services for our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us to do it for them. Our clients provide us with their different promotions and services and we are responsible for representing them in some of the world's largest chain retailers. Job Description Customer Account Representatives ( Full Time / Part Time ) Monumental West has an exciting new opportunity on our Representatives Team. This team is responsible for engaging customers inside of a retail environment on a daily basis regarding client's products, promotions, and brand awareness. We're looking for someone that is confident, has great communication skills, enjoys working in a team environment and looking for a full time entry level career versus a job. Monumental West prides itself on its flexibility and its willingness to go the extra mile to help its customers and clients. We want you to be MORE than a crucial element to our client; we want you to be part of our entry level team full time. Job Details Development of marketing campaigns and strategies Customer service and client acquisition Implementation of our client's product launches Rigorous leadership training In-store promotional advertising Compensation We offer hourly pay plus commissions on all new client acquisitions. Our commission plan is aggressive. The most successful employees earn well above their guaranteed weekly salary. Qualifications Requirements - Our ideal candidate At least 2 years of experience in either customer service, marketing, advertising, sales, retail or telemarketing If NO experience, Entry Level positions are available Must be able to start working immediately if needed Must be able to work in a fast paced environment Strong personality Experience developing positive relationships and/or solving customer problems Partners effectively with others to ensure coordinated, efficient account management Why is our company so awesome to work for? BECAUSE WE OFFER: Advancement opportunities from Entry Level into Human Resources, Management and Consulting Competitive compensation Fun & exciting team environment PAID PRODUCT TRAINING Paid Vacation Gas reimbursement Comprehensive and continued training including (but not limited to) Business Building Blocks, Financial training, shadowing, campaign knowledge and more Our full time entry level Management team has won such awards as Promoting Manager of the Year, Most Improved Manager and Rookie Manager of the Year Free parking for all of our staff Fun company events such as National Award Conference, R&R Weekend, Keys to Success,Team Nights, Community Service Events and more Beautiful location Join our Growing Management Team! Apply TODAY set up an interview!!! NEXT DAY INTERVIEWS AVAILABLE! Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-38k yearly est. 21h ago
  • Customer Service Rep(02668) - 527 N Section St

    Domino's Franchise

    Customer support representative job in Sullivan, IN

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $27k-35k yearly est. 10d ago
  • Sr Operations Support Representative

    American Water 4.8company rating

    Customer support representative job in Terre Haute, IN

    Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. American Water is currently seeking a Sr Operations Support Rep to join our Terre Haute team! In this role you will perform a variety of advanced administrative duties in support of the operations of water treatment and distribution systems. Primary Role Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. Key Accountabilities Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers (30%) Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems (30%) Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous essential reports on a daily/weekly/monthly basis (30%) Performs other duties as assigned (10%) Knowledge/Skills Advanced knowledge of office procedures Advanced math knowledge Advanced knowledge of water distribution systems and water and wastewater field operations Advanced working knowledge of computer programs Advanced knowledge of network and maintenance related issues. Advanced knowledge of company billing guidelines and state billing regulations. Experience/Education High School Diploma or GED required. Minimum of 2 - 5 years related clerical experience required Travel Requirements None or minimal travel Other Competencies Champions safety CollaboratesCultivates innovation Customer obsessed Drives ResultsNimble learning Join American Water...We Keep Life Flowingâ„¢ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
    $41k-60k yearly est. 30d ago
  • Cardiometabolic Care Specialist I - P Terre Haute Indiana

    Novo Nordisk 4.9company rating

    Customer support representative job in Terre Haute, IN

    About the Department The Cardiometabolic Care Sales Team is at the forefront of US sales efforts for Novo Nordisk's robust cardiometabolic product portfolio, which includes world-class therapies for treating multi-morbid conditions such as diabetes, obesity, and the reduction of major adverse cardiovascular events. Our ambition is to advance broad cardiometabolic disease management by bringing exciting new therapies to market to improve patient outcomes. As a team member, you will connect therapies to new specialties, build cardiometabolic advocates, and apply learnings that impact local markets and the organization in a cross-collaborative way. At Novo Nordisk, we create value by having a patient-centered approach and are committed to providing innovation to the benefit of our stakeholders. We focus on personal performance and development and have a culture centered on helping leaders create the conditions for people to be at their best. If you want to join a highly diverse and collaborative team and are ready to take the next step in your career with a company committed to meeting the evolving needs of patients with cardiometabolic diseases, come join us! The Position Assumes responsibility for achieving sales goals by implementing marketing and sales strategies aimed at effectively selling and promoting Novo Nordisk's portfolio of products to HCPs and other office staff. Relationships Externally, the CMCS I maintains relationships with physicians, physician assistants, nurse practitioners, medical assistants, pharmacists, nurses and other paramedical customers and current co-promotion partners. Internally, the CMCS I reports to the District Business Manager of the specific sales territory. The CMCS I also interacts and collaborates on a regular basis with other field-based employees covering the same geographic areas, particularly the territory partner. Essential Functions + Demonstrates competencies on a consistent basis with territory level impact + Demonstrates understanding of the local payer market including Medicare, Commercial and Medicaid benefit designs, Payer Coverage, Prescription Coverage Requirements, Step Therapy, Coverage Gap, Copays, and Deductibles and the impact on customer decisions + Demonstrates understanding of territory customer groups and affiliations such as IPAs, Medical Groups, Health Systems, and Local Clinics and uses this to identify business opportunities and tailor approach to customers + Analyze bidding policies/contracts in order to influence formulary status, as applicable + May analyze impact of managed care in the territory and its effect on prescribing decisions, and modify sales and promotion strategies + May develop and utilize relationships with specialists, key hospital decision-makers, and other individuals who make or influence the purchasing, prescribing, and/or formulary decisions (and others within the influence map) + Researches, understands and tailors account plans based on stakeholders and accounts business practices + Utilizes understanding of the territory market including current market conditions, competitive market trends, priorities, and patient needs to develop and execute territory business plans + Develops and implements plans to gain access to build and maintain business-relevant relationships with customers: prescribers, support staff, pharmacies, and clinic administrators to gain access and drive business impact by collaborating around the clinical management of patients and offering NNI-approved solutions + Demonstrates professionalism and a customer-focused approach with internal and external stakeholders by actively listening, identifying and addressing customers and patients' needs, and keeping commitments + Develops and sustains internal relationships by collaborating across functions (e.g. Market access, Speciality Sales, etc.) by proactively sharing appropriate knowledge and business opportunities to impact customers + Demonstrates proficiency in implementing the Novo Nordisk Edge Selling Model with external customers and during company sponsored meetings: + Strategic Planning- Pre-Call Planning + Creates Customer Engagement-Open Purposefully, Uncover Needs + Adapts Approach-Provide Solutions and Deliver Core Messages, Resolve Objections + Call to Action-Gain Commitment with Impact, Transition + Utilizes analytical tools to evaluate territory business opportunities and create territory business plans to engage customers and gain commitment to utilize NNI products for appropriate patient types utilizing payer opportunities, brand/sales strategies and objectives in order to meet territory sales goals + Proactively communicates and coordinates with relevant internal stakeholders (Pod team, PDBM, RBD, etc.) to implement plans and define roles and responsibilities to ensure accountability + Exercises prudent control over samples and other company property in accordance with company policies and procedures and legal requirements. Manages discretionary territory budget and marketing promotional program budget to support territory sales goals + Demonstrates a clear and thorough understanding of the disease state(s) and its impact on customers and patients including the full range of treatment options available including a detailed knowledge of both NNI and competitor products + Demonstrates thorough knowledge of all promoted NNI approved clinical studies and the skill to engage customers (prescribers, support staff, pharmacies) with fair balance on proper placement within the treatment continuum + Participates in and contributes product and disease state knowledge during sales and marketing meetings, training programs, conventions and displays as appropriate Physical Requirements Driver must maintain a valid driver's license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records. Qualifications + Bachelor's or equivalent degree, and/or Pharm D required + Minimum one (1) year of experience working in one or more of the following areas preferred: Pharmaceutical/Healthcare, Sales, Consulting, Customer Service or Military + Intermediate computer skills required (Windows, Word, Excel); Prior computer experience using sales data/call reporting software ideal + Must be a self-starter and be able to evaluate options and make decisions on your own with minimal supervision + Aptitude for leadership and decision-making ability + Solid understanding of current therapy areas (diabetes and obesity) and Novo Nordisk's products is needed, coupled with aptitude for learning and ability to communicate technical and scientific product and disease management information We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We're not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at **************. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $33k-38k yearly est. 23d ago
  • Customer Relations Representative - State Farm Agent Team Member

    TJ Tingley-State Farm Agent

    Customer support representative job in Robinson, IL

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with TJ Tingley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $34k-44k yearly est. 15d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Chad Budreau-State Farm Agent

    Customer support representative job in Crawfordsville, IN

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Chad Budreau - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $31k-41k yearly est. 10d ago
  • Agronomy Custom Applicator Associate

    Premier AG Co-Op 3.5company rating

    Customer support representative job in Worthington, IN

    The Applicator is responsible for delivering and applying crop protection products, dry and liquid fertilizers to customer's properties as directed by the Branch Manager. Additionally, the Applicator provides support for the branch. Responsibilities Apply Crop protection products, dry and liquid fertilizers as directed by agriculture standards Maintain fertilizer spreaders Maintain application equipment Operate within the standards set by USDOT and FMCSR Follow HAZMAT safety standards Load and unload trucks as needed Maintain trucks and equipment Keeps the Branch Manager informed of operational, customer, vendors, or employee issues that may arise Work with all locations. This may include working at different facilities performing service work in other areas. Maintain office, shop, and grounds as needed Answer phones Help walk-in customers Other duties may be assigned Supervisory Responsibilities - This job has no supervisory responsibilities Employee Benefits Paid Holidays Paid Time Off 401K with Employer Match Medical Insurance Vision Insurance Dental Insurance Life and AD&D Insurance Short/Long Term Disability Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills, Knowledge and Abilities: Agriculture and / or farming experience preferred Strong mathematical skills Knowledge of basic mechanics Ability to weld Ability to operate a vehicle with a manual transmission Ability to operate a forklift, skid loader and wheel loader Knowledge of computers Ability to follow established processes Ability to communicate effectively with a variety of individuals Ability to handle multiple tasks Education: High School Diploma or equivalent Valid Driver's license, Class A CDL with Hazmat endorsement preferred Applicator's License Physical Requirements: Able to sit, bend and reach overhead as part of daily activities Able to hear effectively on phone to answer inquiries and take messages Able to read documents with fine print Able to use a keyboard Able to lift 60+ lbs Pass a pre-employment drug screen and physical Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts: fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to high, precarious places: outside weather conditions: extreme cold: extreme heat and risk of electrical shock. The noise level in the work environment is usually loud. This job description is not inclusive of all duties and responsibilities of this role. Duties and responsibilities may be added and deleted based on business needs and may be changed when business dictates.
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative - Terre Haute, IN

    Maximus, Inc. 4.3company rating

    Customer support representative job in Terre Haute, IN

    Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community. Position Details & Benefits Package: * Class Start Date: January 2026 (Start date to be determined) * Location: Onsite - Terre Haute, IN * Work Hours: 8:00 AM - 4:30 PM, Mon-Fri * Base rate $18.00/hr * Career development and promotional opportunities * Competitive Compensation - Bonuses based on performance included! * Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. * Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information. * Validate and calculate income, assess eligibility, and manage case referrals. * Engage regularly with program participants on a daily basis. * Potentially educate clients on fundamental program services and eligibility prerequisites. * Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility. * Fulfill additional responsibilities as delegated by Management. * Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs. * Apply State and/or federal eligibility rules for applicant/recipient information assessment. * Verifies applicant/recipient data through system interfaces. * Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy. * Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously. * Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills. * Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships. * Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant. * Processes cases and takes necessary action on missing information promptly. * Meet Quality Assurance and performance metrics and stay updated on project and corporate policies. * Identify and escalate risks to management. * Attends all meetings and completes all trainings to stay informed on project/position updates. * Fulfill all performance requirements associated with eligibility processes. * Perform additional duties as assigned by management. Minimum Requirements * High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. * Proven customer support or Client Service Representative experience strongly preferred. * Ability to handle complex service inquiries via telephone. * Strong critical thinking and problem-solving skills. * Moderate difficulty assignments requiring judgment and issue resolution. * Understanding of work implications and ability to recommend solutions. * Accurate data entry (40 keystrokes/minute), strong interpersonal skills. * Positive relationship-building with customers and state eligibility consultants. * Attention to detail; excellent organizational, verbal, and written communication skills. * Comfortable in a fast-paced, deadline-oriented environment. * Capable of executing many complex tasks simultaneously. * Team player with the ability to work independently. * Ability to remain stationary for an extended period. Preferred Qualifications: * Some college or a college degree. * 2+ years of relevant professional experience. #INEligibility #INCSR #CallCenterOps #LI-Onsite EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $18 hourly Easy Apply 17d ago
  • Hospice Care Consultant

    Luminary Hospice

    Customer support representative job in Danville, IN

    Job Description Reports To: Executive Director At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person - with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers. About the role: The Hospice Care Consultant provides education and brings awareness to the hospice benefit with a primary focus on developing and maintaining relationships that give access to eligible patients to receive hospice services. Job Responsibilities: Assists the Executive Director/Administrator in establishing organization volume projections in the annual budget. Initiates marketing and promotional initiatives to achieve budgetary volume projections. Conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary projections. Establishes and maintains positive working relationships with current and potential referral sources. Educates facilities, families, and the community at large on the hospice benefit. Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs. Support care team in field by gathering referral information, helping to obtain orders, following up on pending referrals. Ensure annual education is completed and documented. Accountable to goals set by agency leadership including development of unique referral sources, territory growth, achieving admission/census goals. Other duties as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Job Qualifications: 1. A bachelor's degree in Marketing, Business Administration, or related field preferred. 2. At least two (2) years experience in health care marketing, preferably in hospice care preferred. 3. Proficient in MS Office applications and ability to learn department and job-specific software systems. 4. Demonstrate organizational skills. 5. Demonstrate effective verbal and written communication skills. 6. Demonstrate analytical skills when problem-solving. 7. Demonstrate high attention to detail and a high degree of accuracy. CORE COMPETENCIES: Communication: Demonstrate knowledge to reply and receive information to and from others. Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations. Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others. Time Management: Demonstrate ability to manage your time productively and efficiently. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. Equal Employment Opportunity: Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. Compensation and Benefits: Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.
    $38k-61k yearly est. 18d ago
  • Sales Support Rep

    Republic National Distributing Company

    Customer support representative job in Terre Haute, IN

    Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft. Summary RNDC is looking for a talented and energetic Sales Support Representatives to join our growing Sales team. The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales Representative to ensure their orders are properly delivered, merchandised, and priced. Assists with customer needs, submits replenishment orders, and builds good working relationships with account personnel. In this role, you will * Assist customers with stocking shelves, resetting coolers, and creating displays for their purchased products * Solidify strong customer relationships * Work with customers to understand areas where support is needed and then provide this help (i.e. will calls, POS delivery, etc.) * Place prices and descriptive signs on product * Check account's on hand inventory and submits replenishment orders to fill gaps * Prepare and maintain displays * Accurately sort, label, and store goods * Maintain merchandising reports * Survey the account for merchandising opportunities and presents promotional activities/material that will improve their representation in the store * Report competitive activity and pricing as it occurs to immediate supervisor * Cover open sales territory, as needed and as applicable, due to absence or vacation * This position could require the employee to work some nights, some weekends, and/or some holidays What you bring to RNDC * High school diploma or general education degree (GED) preferred. * 1-3 months related experience and/or training; or equivalent combination of education and experience. * Requires a current, valid state drivers license, and ability to meet vehicle insurance requirements as defined by the company. * Product knowledge applicable to wine and spirits industry. * Experience stocking shelves and understanding of how to create product displays. What's in it for you * 401(k) with company matching * Medical, dental and vision benefits* * Generous paid time off program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO * Paid volunteer time * Paid parental leave * Paid caregivers leave * Fertility benefits * Paid training * Company paid life insurance, short-term disability, and company-paid holidays * Associate resource groups, and diversity, equity, and inclusion programs available for all associates * Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility COVID-19 considerations: We follow CDC Guidelines and have a fun and safe environment for our teams. Bonus if you bring * Previous experience in the Wine and Spirits industry * Industry certifications to include: CSW, CSS, WSET, Court of Master Sommeliers, Sake Specialist Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment. RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here. Nearest Major Market: Terre Haute
    $38k-51k yearly est. Auto-Apply 46d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Amanda Procenti-State Farm Agent

    Customer support representative job in Greencastle, IN

    Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Amanda Procenti - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $31k-41k yearly est. 28d ago
  • Sales and Customer Service Associate

    Renowned Management

    Customer support representative job in Terre Haute, IN

    At Renowned Management, we strive to connect communities with each conversation. More than campaigns and quotas, our work with Frontier Communications is about connection. Our work involves helping families stream their favorite shows, entrepreneurs run businesses from home, and communities stay in touch. We build trust, answer questions, and turn technical details into stories people understand. Because for us, it's not about selling a product; it's about making life a little easier. So imagine helping families stay in touch, entrepreneurs keep their business running, and grandparents stream their grandkids' recitals - all in a day's work. As a Sales and Customer Service Associate for Frontier Communications, you'll do more than sell services: you'll build trust, answer questions, and make life a little easier for every customer you meet. If you love helping people and making someone's day brighter, you'll fit right in. Ready to connect communities while launching a sales career? and make an impact with Frontier! Sales and Customer Service Associates Are Responsible For: Driving direct-to-consumer sales for Frontier Communications by actively seeking out and engaging with potential residential customers Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their telecommunication needs Presenting tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings Utilizing in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services Employing a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them Identifying and cultivating new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base Achieving and exceeding sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance Contributing to measurable growth and customer satisfaction by not only closing sales but also ensuring a positive customer experience that leads to long-term loyalty and positive referrals Sales and Customer Service Associates should possess these attributes: High school diploma or equivalent (required) Bachelor's degree in Marketing, Communications, or a related field (a plus) Prior experience in sales, customer service or any client-facing roles Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfortable in a commission-based environment Able to handle rejection gracefully Reliable transportation with a good driving record High performance equals high pay-this is a performance-based commission-only role with limitless earnings. Industry-leading incentives are listed as OTE averages
    $19k-26k yearly est. Auto-Apply 57d ago
  • Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer support representative job in Danville, IN

    Shift Availability Evenings - Overnight Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions Great if you have: * Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $27k-32k yearly est. 9d ago
  • American Family Insurance Agency Customer Service

    Michele Hunley and Associates LLC

    Customer support representative job in Crawfordsville, IN

    Job Description Join Michele Hunley & Associates LLC, a dedicated insurance agency representing American Family Insurance, rooted in the vibrant community of Crawfordsville, Indiana. As a Client Services Representative, you'll find yourself at the heart of a team committed to providing top-notch service to our valued clients. Our office environment, located right in town, offers a warm and welcoming atmosphere where collaboration and client care are at the forefront of our everything we do. Your role will involve connecting with clients, understanding their diverse insurance needs, and offering personalized solutions that align with their life goals. If you are passionate about delivering exemplary customer experiences and eager to make a difference in a trusted local firm, this is your opportunity to join us and grow alongside a team that celebrates dedication and commitment. Come make an impact where it really counts, with Michele Hunley & Associates LLC! Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Mon-Fri Schedule 10 paid holidays per year Paid Membership in Franciscan Working Well Clinic Disability Insurance Career Growth Opportunities Team Building Events Business Casual Attire Team Appreciation Events Bonus Gift Incentives Pay Increase Opportunities Quarterly Bonus Opportunities Community Service Opportunities Licensing Assistance Opportunity for Advancement Training Opportunities Collaborative Work Environment Responsibilities Flexibility, Ability to multi-task and organize constantly changing priorities Client Support; Excellent Client Services skills: Handle client inquiries, policy changes, billing issues and escalated service matters including claims handling at the agency level. Building rapport and relationships is critical. Detail Oriented: Maintaining accurate records and documentation handling. Develop leads: Quote insurance products for potential clients, evaluate client needs and help them determine the best risk management options. Strong work ethic and commitment to excellence in our role of making a difference in the lives of our clients and communities. Requirements Property, Casualty and Life Insurance Producer licenses (or the ability to obtain) Licensing assistance available At least five years of professional client service experience, insurance sales or related field Sales experience (no cold calling required). Outbound calling to past, current and future clients will be required. Customer-Centric: A demonstrated commitment to providing excellent customer service. Outgoing (we can teach you insurance, but we can't teach people skills) Demonstrated leadership Problem-Solving: Ability to assess client needs and provide practical solutions. Must be available to work 9:00 a.m. to 5:00 p.m. Monday through Thursday and 9:00 a.m. to 4:00 p.m. on Fridays.
    $28k-39k yearly est. 18d ago
  • Commercial Lines Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Customer support representative job in Danville, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Commercial Lines Customer Service Representative Position Summary: The primary function of this role is to deliver high-quality service to commercial insurance clients by assisting with their policy and account needs. This role plays a critical part in maintaining client satisfaction, ensuring accurate policy servicing, and supporting the agency team. The representative handles day-to-day account management, responds to inquiries, and provides timely, accurate information to clients and carriers. The ideal candidate demonstrates excellent communication skills, strong attention to detail, and a commitment to providing a positive client experience. Key Responsibilities: Client Service & Account Management Respond promptly and professionally to client inquiries via phone, email, or in person. Provide guidance on commercial policy coverages, billing questions, and claim status updates. Ensure timely follow-up and resolution of client issues to maintain high service standards. Maintain proactive communication to identify client needs and recommend appropriate solutions. Document all client interactions and transactions accurately in the agency management system. Policy Processing & Documentation Process policy changes, endorsements, cancellations, and rewrites in a timely manner. Review and verify accuracy of policies and documents received from carriers. Maintain up-to-date and accurate client records within the agency management system. Ensure adherence to agency procedures and industry regulations for all transactions. Follow up on outstanding items to ensure timely completion and policy accuracy. Renewals & Carrier Coordination Assist in the preparation and processing of commercial policy renewals. Communicate with clients to gather updated information and confirm renewal preferences. Coordinate with carriers to ensure timely issuance of renewal documents. Collaborate with producers and account managers to ensure smooth handling of client accounts. Team Collaboration Support team members during high-volume periods or on special projects as assigned. Assist in developing and maintaining efficient workflows to improve client service delivery. Maintain strong internal communication to ensure cohesive account management and client support. Perform other duties as required. Qualifications: High School Diploma or equivalent required Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in commercial lines insurance customer service or account management Familiarity with commercial lines insurance products beneficial Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills for client and carrier interactions Exceptional attention to detail and organizational abilities. Ability to multitask effectively in a fast-paced environment. Strong problem-solving abilities with a client-focused mindset. Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 2702 Boulder Drive, Urbana, IL 61802 (Preferred) 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 5d ago
  • BMV Customer Service Representative 2

    State of Indiana 4.3company rating

    Customer support representative job in Terre Haute, IN

    Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: * Invest in our employees * Engage our customers * Provide sustainable systems * Embrace product innovation Role Overview: Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers' knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers. This position will serve at the Terre Haute, Indiana, BMV Branch Office. Branch hours are: * Sunday: Closed * Monday: Closed * Tuesday: 9:00 am - 6:30 am * Wednesday: 9:00 am - 5:00 pm * Thursday: 9:00 am - 5:00 pm * Friday: 9:00 am - 5:00 pm * Saturday: 9:00 am - 12:30 pm Salary : The salary for this position traditionally starts at $31,668 annually ($16.24 per hour) but may be commensurate with education and experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life: The essential functions of this role are: * Administer skills tests and evaluate driving skills. * Assist customers with vehicle/watercraft titles and registration needs. * Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles. * Attend training classes and/or take certification tests as required. * Maintain privacy of customer and all related records. * Substitute for Customer Service Representatives as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. What You'll Need for Success: You must meet the following requirement to be considered for employment: * High school diploma or equivalent. * Must be 21 years of age or older. * Must possess a valid driver's license for at least the preceding 12 month period. * Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury. * Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities. * Customer service experience. * Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience. * Must be familiar with the operations of all types of motor vehicles. * Working knowledge of Indiana driving laws. * Top-notch communication skills. * A high level of critical thinking and the ability to troubleshoot. * Ability to process cash and card transactions. * Able to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes: * Three (3) medical plan options (including RX coverage) as well as vision and dental plans * Wellness Rewards Program: Complete wellness activities to earn gift card rewards * Health savings account, which includes bi-weekly state contribution * Deferred compensation 457(b) account (similar to 401(k) plan) with employer match * Two (2) fully-funded pension plan options * A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: * 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers * Up to 15 hours of paid community service leave * Combined 180 hours of paid vacation, personal, and sick leave time off * 12 paid holidays, 14 in election years * Education Reimbursement Program * Group life insurance * Referral Bonus program * Employee assistance program that allows for covered behavioral health visits * Qualified employer for the Public Service Loan Forgiveness Program * Free Parking for most positions * Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at ***************. Current Employee? Click here to apply.
    $31.7k yearly 2d ago
  • Customer Service Representative - SYGMA - US

    Sysco 4.4company rating

    Customer support representative job in Danville, IL

    This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. **RESPONSIBILITIES** + Answer all incoming concerns/needs from all customers + Key pick-up request + Handle transportation/routing on delivery questions + Process will-call orders + Provide customers with invoice copies. + Process credits + Maintaining Call list + Monitor orders before the cut-off + Communicate regularly with the AE (account executives) and customers. + Manage the same-day deliveries for OPCO (operating company) + Perform other duties as directed by Supervisor. **QUALIFICATIONS** **Education** + High school diploma or equivalent. **Experience** + 1 year prior outside foodservice sales coordination or customer support experience + Preferred: Previous call center experience **Professional Skills** + Strong telephone communication skills + Able to work in a fast pace environment + Ability to sit and work at a PC for extended periods + Proficient in MS Office AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
    $29k-37k yearly est. 2d ago
  • Personal Lines CSR

    Superior Insurance Partners LLC

    Customer support representative job in Rockville, IN

    Job Description Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking a Personal Lines Client CSR/Account Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Our agency partner is located in Rockville, IN is growing and looking to hire a Personal Lines Account Manager to provide excellent customer service to an established book of business. Come join our friendly, competitive work environment today! We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? Effectively manage high volume of incoming calls. Identify and assess client needs to achieve satisfaction. Quoting, endorsements, certificates and will own the renewal process. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution. Keep records of customer interactions, process customer accounts and file documents. What skills will make me successful in this role? Ability and desire to provide results. Develop professional relationships with your internal and external partners. Effective communication. Utilize your resilient and adaptable mindset in the face of shifting priorities. Eagerness to collaborate with all teams and employees. Preferred: Minimum 2+ years client service experience working personal lines insurance. Property and Casualty Insurance License Experience with agency management systems Proficiency in Microsoft Office Job Type: Full-time
    $27k-35k yearly est. 27d ago

Learn more about customer support representative jobs

How much does a customer support representative earn in Terre Haute, IN?

The average customer support representative in Terre Haute, IN earns between $27,000 and $44,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average customer support representative salary in Terre Haute, IN

$35,000
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