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Customer support specialist jobs in Auburn, AL

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  • Customer Experience Representative

    Mountville 4.0company rating

    Customer support specialist job in LaGrange, GA

    BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer, M+A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M+A Matting mats are unparalleled in quality and performance. JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims. ESSENTIAL FUNCTIONS OF THE JOB: Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer. Process customer orders Answer phone or email inquires Provide product information and meet service requests Track orders and coordinate correction of orders Process inquiries on shipping status, pricing or invoicing information, and various website questions Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction Local Candidates Only **No Relocation Assistance Provided** QUALIFICATIONS: Strong interpersonal and communication skills Detail and task-oriented and possess creative problem-solving skills Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel). Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter Expresses written and oral ideas clearly and can proactively share information Post-secondary education or college degree WORK ENVIRONMENT: General office conditions COMPENSATION: Pay commensurate with experience BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing. WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.
    $36k-50k yearly est. 60d+ ago
  • Customer Support Executive

    Heart of Gold Medical Transport

    Customer support specialist job in Montgomery, AL

    Job Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Job Skills: Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma
    $24k-51k yearly est. 60d+ ago
  • Customs Specialist

    Hl Mando America Corp

    Customer support specialist job in Opelika, AL

    Purpose: The Customs Specialist ensures all import and export activities comply with applicable customs regulations, laws, and trade agreements to support efficient and compliant cross-border operations. This role manages customs documentation, classification, and clearance processes while coordinating with internal teams, brokers, and government agencies. The position also contributes to purchasing planning strategies and provides customs-related support and reporting to HL Mando Korea. Through effective compliance and process management, this role supports HL Mando's operational efficiency and global trade objectives. Key Responsibilities include the following (other duties may be assigned as needed): Ensure all import and export transactions comply with customs laws, trade agreements, and regulatory requirements (e.g., CBP, USMCA, EU). Prepare, review, and submit customs documentation such as commercial invoices, packing lists, and certificates of origin. Classify goods using Harmonized Tariff Schedule (HTS) codes and ensure accurate duty, tariff, and tax calculations. Coordinate with customs brokers, freight forwarders, and government agencies to facilitate timely clearance and delivery. Maintain accurate, organized records of all customs transactions for audit and compliance purposes. Monitor and interpret regulatory changes, ensuring HL Mando's ongoing compliance with trade and tariff laws. Conduct internal audits, identify process gaps, and implement improvements to strengthen trade compliance. Support FTA Certificate of Origin (C/O) management and ensure accuracy within FTA systems. Assist in purchasing planning tasks, including supplier strategy development and supplier performance improvement initiatives. Coordinate and respond to customs-related requests from HL Mando Korea. Qualifications: Education and Experience: Bachelor's degree in Supply Chain Management, International Business, Logistics, or related field (preferred). Licensed U.S. Customs Broker required (or equivalent certification if outside the U.S.). 2-5 years of experience in customs compliance, international logistics, or trade management. Experience collaborating with customs brokers, freight forwarders, and regulatory agencies. CPM or CPSM certification preferred. Skills and Competencies: Bilingual: English and Korean (required). Comprehensive knowledge of import/export regulations, documentation requirements, and trade compliance standards. Familiarity with HTS classification codes and Incoterms. Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel. Strong analytical, organizational, and problem-solving skills with high attention to detail. Excellent written and verbal communication skills. Ability to work effectively under pressure and meet strict deadlines. Strong judgment and decision-making abilities, considering cost, delivery, and quality impacts. Proactive, collaborative team player who demonstrates accountability and initiative. Legal Requirements: Must be at least 18 years of age due to federal labor law requirements. Must be legally authorized to work in the United States. Supervisory Responsibility: None. Working Conditions: Primarily an office-based environment with occasional visits to warehouses and/or logistics centers. Occasional extended hours may be required to support regional or global coordination. Minimal exposure to noise, hazards, or extreme conditions. Physical Requirements: Must be able to sit or stand for extended periods while performing office and administrative tasks. Occasional lifting of boxes or files up to 25 lbs. may be required. Ability to work on a computer and communicate effectively via phone and email. Remote Work: Not Eligible. Compensation and Benefits: Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities. Equal Opportunity Employer Statement: HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.
    $27k-51k yearly est. Auto-Apply 43d ago
  • Customer Service Representative / Financial Associate

    River Bank & Trust 4.2company rating

    Customer support specialist job in Montgomery, AL

    Customer Service Representative - Financial Associate FLSA Status: Non-Exempt (Hourly) RB&T Mission Statement: As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals. Position Summary: The Customer Service Representative "CSR" / Financial Associate is responsible for assisting new and existing customers with the processing of transactions involving various personal and business accounts and financial services. The CSR also meets the needs of our customers by providing unmatched hospitality. Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions may include, but are not limited to the following: Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products. Handles incoming calls and communications including greeting walk-in guests, prospects, and clients. Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures. Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency. Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy Balance cash drawer periodically throughout the day and/or at least daily Open and close all account types, while preparing the proper documentation Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes May represent the Bank in various community functions with a high level of integrity and professionalism Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management Special projects and/or other duties as assigned by Management. Minimum Qualifications: High School diploma or equivalent 1-2 years Customer Service Representative experience preferred Skills, Abilities & Expectations: Stay familiar with and follow policy and procedures. Support Management's decisions and goals in a positive, professional manner. Stay abreast of regulatory requirements and complete annual compliance training applicable to the position Ability to apply general accounting knowledge processes (debits, credits, balancing) Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect Maintain confidentiality of all customer records, accounts and transactions Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work Detail oriented and organized Excellent interpersonal and communication skills Integrity, discretion, and respect for confidential information are absolutely essential Willingness to adapt to change Work within a variety of different software and web applications Able to prioritize duties and effectively manage time Analytical and problem-solving skills Attend work on a regular basis, on time, and withstand varying degrees of stress Excellent interpersonal and communication skills Maintaining a professional, business-like appearance and demeanor Proficiency in Microsoft Office products to include: Word, Excel, and Outlook Physical Demands: The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Disclaimer: The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.
    $23k-28k yearly est. 60d+ ago
  • Client Relations Specialist

    The Strickland Group 3.7company rating

    Customer support specialist job in Montgomery, AL

    Join Our Dynamic Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary. 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )
    $30k-51k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative (Auburn Business Office)

    Southern Company 4.5company rating

    Customer support specialist job in Union Springs, AL

    This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative. _The salary range for this position is $44,500 - $46,000, base. Additional premium pay incentive may be offered to the successful candidate with bi-lingual (English/Spanish) speaking ability._ Responsibilities: + Receiving and greeting customers in the local office and/or over the phone or online + Processing payments and balancing cash funds: + Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk + Assisting customers with electrical service issues: + Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection + Responding to customers with billing or collection inquiries: + Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders + Promoting and selling Alabama Power Company products and services: + Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC + Assisting customers with program requests: + Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts) + Educating customers on ways to avoid/address service or payment issues in the future + Understands the meter reading process and billing cycle + Representing Alabama Power Company to customers in a positive manner + The successful candidate will also play a key role in providing exceptional customer support through taking calls supporting the Call Center Experience: + Proven customer service experience + Cash handling experience preferred + Collection experience preferred Knowledge, Skills & Abilities: + Customer focused and excellent interpersonal skills + Ability to work well with internal and external customers + Strong analytical and problem-solving skills + Ability to build and maintain relationships with customers and co-workers + Excellent time-management, planning, and organizational skills + Team player with ability to effectively interact with others to achieve success + Understanding of Customer Service Code of Conduct and Code of Ethics + Must be able to successfully complete all required testing for this position Required Test: + 00126 - CSR-MH (Customer Service Assessment) Benefits: + Competitive Pay + Excellent benefits packages which includes: + Medical and dental coverage + Defined Pension/Cash Balance Benefit Plan + Performance-sharing plan + 401(k) plan with a generous company match + Bonus opportunities + Tuition Reimbursement Location : + This position will report to the Auburn office. Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama. For more information, visit ******************** and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower). Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 15960 Job Category: Customer Service Job Schedule: Full time Company: Alabama Power
    $44.5k-46k yearly 3d ago
  • Executive Customer Specialist

    The Hertz Corporation 4.3company rating

    Customer support specialist job in Montgomery, AL

    _The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO's office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms._ _This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization._ .The minimum hourly salary for this role is $19.23. **What You'll Do:** + Utilize all resources materials to document and resolve customer inquiries + Communicate and follow up with customers to full resolution + Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries + Follow up in timely manner to ensure resolution was met and customer has been notified + Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL + Must be capable of multi-tasking + Must be a demonstrated self-starter + Cooperate with Management in maintaining goals and objectives + Criminal background check due to access of Personal Identifiable Data (PID) + For internal employees, all employees' files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application **What We're Looking For:** + High School Diploma or GED Required + Must have previous Call Center or Customer Relations experience (applicable to internal candidates) + Prior call center and customer service experience + Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates) + Well versed in both verbal and written communication skills; emphasis on written communication (test required) + Typing 30 wpm (test required) + Strong decision-making skills + Strong verbal communication skills + Must be able to work productively with minimal supervision + Must work well with others + Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $19.2 hourly 60d+ ago
  • Customer Service Associate

    Friendly Express 3.6company rating

    Customer support specialist job in Waverly Hall, GA

    Job DescriptionDescription: Job Title: Customer Service Associate Department: Store Operations Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a crucial role because they create the first and last impression with customers in their store every day. The Customer Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks including food preparation, cash register duties, customer service, cleaning and all other related functions. The Customer Service Associate ensures an exceptional customer experience by providing world class customer service and fosters a cohesive, collaborative, team-oriented relationship with all team members. Essential Functions: -Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in a timely and efficient manner. Engage each customer genuinely and thank them for their business. -Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions including gas/fuel, retail sales, and food service items. -Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products. -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee and beverages are available at all times. -Follow Friendly Express uniform, appearance, and dress code policies. -Adhere to the execution of established safety and security policies and procedures -Ensure the proper execution of all assigned store level marketing programs. -Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs. -Maintain a clean customer-ready store inside and outside. -Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.) -Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves. -Keep store looking neat and attractive. -Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report all theft and any suspected shoplifting. -Check in external and internal vendors according to standards and procedures. -Follow all company policies, procedures, and quality standards. -Assume other duties and responsibilities as assigned to accommodate store operational needs. -Represent the Friendly Express brand by exemplifying Friendly Express core values. Requirements: -Must be at least 18 years of age to be considered for this position. -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to 50 pounds. -Basic language and mathematical skills. -Ability to read and comprehend simple instructions, short correspondence, and memos. -Willingness to work weekends, nights, and holidays as scheduled. -Must be able to reliably report to work on time, as scheduled.
    $23k-30k yearly est. 19d ago
  • Customer Service Representative

    Greenpoint 4.3company rating

    Customer support specialist job in Montgomery, AL

    Description About GreenPoint Ag GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Montgomery, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors.Essential Functions Builds strong customer relationships through providing excellent service Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) Addresses customer requests via phone or email (internal & external customers) Performs customer invoicing Collaborates with teammates Performs inventory management within ERP system Works closely with sales, supply, logistics and other GreenPoint Ag teams Ensures consistent adherence to approved credit policy Assists Warehouse Manager with merchandising, inventory management and housekeeping Deliver products when necessary Assist with loading/unloading products Supervisor This job has no supervisory responsibilities. Required Qualifications One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience Experience with agriculture preferred Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities Excellent interpersonal skills necessary for customer relations Strong written and verbal communication skills Dedication to building strong relationships with external and internal customers Creative problem-solving abilities Courageous decision-making abilities Aptitude to effectively prioritize and execute tasks to full completion Ability to meet challenging deadlines while still producing high-quality work Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to communicate with associates and customers Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. BenefitsMedicalDentalVisionLife and AD&DDisability 401K Paid Vacation TimePaid Sick TimePaid Personal Choice Days (2) Paid Community Volunteer TimeEmployee Assistanceand more…. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at *************************************
    $27k-33k yearly est. Auto-Apply 44d ago
  • Client Specialist

    Hunter | Everage

    Customer support specialist job in Montgomery, AL

    Job DescriptionDescription: Health Insurance Paid for by Company;and Opportunity for advancement and training We are seeking an entusiasic, extoverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilites include: Communicating with prospective clients during the intake process; Calling clients to determine status updates; Requesting medical records; Answering the telephone; and Scanning all incoming mail Qualifications: Bright Personality; Empathetic, compassionate and understanding; Ability to type accurately while speaking on the phone; Ability to prioritize and multitask; Excellent written and verbal communication skills; Deadline and detail-oriented; and Bilingual is a big plus Job Duties: Answer incoming calls and respond to questions from doctor's offices, clients, attorney's offices and others; Document all calls in Case Management System; Conduct questionnaires with prospective clients, documenting responses electronically; Set up new claims with insurance companies; Mail out correspondence from attorneys; Schedule meetings for attorneys; Request medical records; Sort, scan, save and distribute mail; Sort and properly file incoming medical records, insurance correspondence, and court documents; Maintain paper files; Maintain common office areas; and File documents with the court. E04JI800tv5q4082h32
    $26k-45k yearly est. 23d ago
  • Team Relations Specialist (3rd Shift)

    Hyundai Transys Georgia Seating System, LLC

    Customer support specialist job in Montgomery, AL

    Job Description About the Role: As a Team Relations Specialist (3rd Shift) in the Durable Goods Manufacturing industry, your main responsibility will be to ensure effective communication and positive relationships within the team. You will play a crucial role in maintaining a harmonious work environment and resolving any conflicts or issues that may arise. Your ultimate goal will be to foster a strong sense of teamwork and collaboration, leading to increased productivity and employee satisfaction. This position requires a high level of interpersonal skills and the ability to handle sensitive situations with tact and diplomacy. Minimum Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience in employee relations or a similar role. Strong knowledge of labor laws and regulations. Excellent communication and interpersonal skills. Ability to handle confidential and sensitive information with discretion. Preferred Qualifications: Experience in the manufacturing industry. Certification in conflict resolution or mediation. Knowledge of lean manufacturing principles. Experience working with diverse teams. Familiarity with HRIS software. Responsibilities: Facilitate open and effective communication between team members on the 3rd shift. Address and resolve any conflicts or issues that may arise within the team. Provide guidance and support to team members, ensuring a positive work environment. Collaborate with other departments to ensure smooth operations and efficient workflow. Conduct regular team meetings to discuss goals, progress, and address any concerns. Skills: In this role, your strong communication and interpersonal skills will be essential in building and maintaining positive relationships within the team. You will use your problem-solving and conflict resolution skills to address any issues that may arise and ensure a harmonious work environment. Additionally, your knowledge of labor laws and regulations will be crucial in handling employee relations matters effectively. Your ability to handle confidential information with discretion and maintain a high level of professionalism will be key in building trust and credibility with team members. Finally, your experience in the manufacturing industry and familiarity with HRIS software will enable you to navigate the unique challenges of the Durable Goods Manufacturing industry and contribute to the overall success of the team.
    $29k-46k yearly est. 12d ago
  • Motivated Customer Service Representative

    Elite Level Marketing 4.0company rating

    Customer support specialist job in Montgomery, AL

    No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns. Job Description The Personal Approach: Our method is simple: we apply a customer-friendly, face-to-face approach to our strategies. By directly meeting with consumer customers, we can dramatically increase our clients' customer satisfaction without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers. What does this mean? At this moment, we are looking for energetic, career-minded individuals to aid us with our expansion goal. These candidates will be hired as entry-level customer service representatives for the area with rapid advancement opportunities to move into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as incorporate communication and team leadership. The focus is to prepare them for a position as a branch manager of a location, overseeing the marketing for a Fortune 100 client. Qualifications Responsibilities in this program include: • Team Leadership • Customer Acquisition • Building Client Relations • Oversee Campaign Development • Manage Customer Service, Administration, and Sales Personnel Our Company offers: • Competitive Pay Structure • Hands-on Training • Outstanding Growth Opportunities • Travel Opportunities Additional Information No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested. Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.
    $24k-31k yearly est. 13h ago
  • Customer Experience Coordinator

    Marshalls of Ma

    Customer support specialist job in Columbus, GA

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 5555 Whittlesey Blvd Location: USA Marshalls Store 0860 Columbus GAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 54d ago
  • Technical Service Rep

    Finishworks Inc.

    Customer support specialist job in Ashland, AL

    PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure quality of coatings Analyze customer issues and troubleshoot technical problems. Directly responsible for all service activities within assigned territory/account(s) including: On-site product testing and refinement Customer personnel training and development as directed. Product and process issue resolution Process documentation in a timely manner and as directed. Process auditing Other assigned service requirements as directed/assigned. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed. Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed. Collaborate with other team members to escalate complex technical issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education Required/Preferred High school graduate or equivalent required Minimum 1-year related finishing experience or laboratory formulation experience. Professional training in related business and/or professional seminars Specific Knowledge, Skills, and Abilities Required Excellent motivational facilitator skills Excellent people and leadership skills Excellent analytical and organizational skills Excellent verbal and written communication skills Excellent score on color examination Computer skills include word processing and spread sheets. Ability to objectively assess positive performance and address performance issues. Self-motivated, proactive, aggressive, and self-assured work ethics Provide leadership (leading by example with confident decision-making ability) Ability to think creatively to define and address personal, group or business needs and opportunities. Ability to travel as required.
    $30k-55k yearly est. 1d ago
  • Customer Service Representative (Bilingual, Spanish-speaking, strongly preferred)

    Milliken 4.9company rating

    Customer support specialist job in LaGrange, GA

    Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn. Position Overview: The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company's Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday - Friday, 9:00 am - 6:00 pm. Job Responsibilities: * Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements. * Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery. * Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates. * Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies. * Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations. * Participate in special projects and perform additional duties as required. Qualifications - Required: * High School diploma or GED * Computer experience with MS Word, MS Excel, Internet Explorer and Outlook Qualifications - Preferred: * General office experience is preferred with exposure in a customer service environment. * Call center experience is a plus. * SAP experience is a plus. * Bilingual, Spanish-speaking, strongly preferred The successful candidate will have strengths in the following: * Positive attitude and proper phone etiquette. * Prioritize work and effectively manage one's time. * Highly effective communication and telephone skills. * Be able to apply new-job related knowledge to practical use. * Able to adapt to a changing environment. * Customer focused and able to build customer loyalty. * Maintain professionalism in stressful situations. * Proactive and willingness to take action when appropriate. * Strong organizational skills and demonstrate high attention to detail. * Excellent team interaction skills for working in small work groups. * Initiative and self-motivation. * Problem solving / Quick decision making. Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law. To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact ******************************.
    $25k-32k yearly est. 8d ago
  • Card Services Specialist

    Max Credit Union 3.2company rating

    Customer support specialist job in Montgomery, AL

    Role: The Card Services Specialist plays a key role in supporting members with all aspects of their card services including issuing, maintenance, security, and resolution of ATM, debit, and credit card-related matters. This position requires a high degree of technical accuracy, process adherence, and member service excellence, supporting both internal operations and external inquiries with a solutions-oriented, detail-focused approach. Essential Functions & Responsibilities: • Manages the full lifecycle of card ordersu2014including issuance, blocking, renewal, and replacementu2014ensuring accuracy and compliance with internal procedures and processor requirements. • Processes and verifies special shipping and handling requests for ATM and debit cards, including monitoring status and confirming deliveries. • Reviews and takes action on card processor reports (e.g., card status, PIN blocked) by contacting members via secure methods (letters, calls, texts) and maintaining updated records. • Accurately posts financial transactions and departmental accounting journal vouchers (JVs) across multiple systems, maintaining strict adherence to financial controls. • Handles incoming and outgoing department mail daily; creates and processes returned card cases according to policy, including remailing or secure vault storage, with regular status reviews. • Monitors and replenishes department supplies on a bi-weekly basis and places orders as needed to ensure uninterrupted service. • Responds to member and team inquiries related to card transactions, account statuses, and disputes with professionalism and precision across various channels (email, phone, case management systems). • Manages and completes service tickets across multiple internal systems with efficiency and accuracy. • Actively cross-trains in other departmental functions to serve as a knowledgeable backup during staff absences or increased workload. • Participates in internal process improvement initiatives, offering feedback and solutions to enhance member experience and operational efficiency. • Maintains a member first mindset. • Upholds core values and builds team member and customer relationships. • Completes all training as required. • Performs other duties as assigned.
    $35k-41k yearly est. 1d ago
  • Parts and Service Support Specialist

    Four Star Freightliner

    Customer support specialist job in Valley, AL

    Job Details Valley AL - VALLEY, ALDescription Four Star Freightliner is the Southeast region's leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Parts and Service Support Specialist for our Valley, AL location. This is who we are... why you want to come and work for us!! **************************** RESPONSIBILITIES include, but are not limited to: Assist with customer updates via phone and email Assist with documentation of updates in Uptime Pro Manage Uptime Pro Express Assessment Status Follow up with Customers on Service Estimates Follow up with Customers for collection of payment Manage time clock accountability with Technicians Bill invoices when Tech is done with repair Email customer invoice and communicate repair is complete Assist with Warranty story corrections Issue miscellaneous and Sublet Pos Receive invoices from vendor and post to RO Process Parts Returns Posting Parts Process Core/Warranty Returns Manage Vendor Invoices Manage Purchase Orders Manage Cashbox / Daily Deposits Work with Sales Department to schedule Service for incoming new/used/traded trucks Fill in on Parts Front Counter, Parts Back Counter, Service Advisor as needed BENEFITS Paid health insurance - medical, dental, vision - for employees and dependents Life insurance Long & Short-Term Disability Paid holidays Paid vacation 401(K) Retirement Savings Plan Our Four-Star advantage is our people! Due to a high retention rate at the dealership locations as well as the commitment to invest in the employees, Four Star has experienced a consistent level of knowledge, expertise and support at each location. Qualifications Qualification: Previous experience as a Service Advisor, Admin or accounting experience is a plus. Analysis/problem-solving skills Communicate well-written and verbal Ability to multitask and have a sense of urgency Ability to develop and maintain good business relationships with both external and internal customers Customer service oriented with great interpersonal skills Process-oriented, attention to detail, and organized Reliable
    $30k-54k yearly est. 34d ago
  • Customs Specialist

    Hl Mando America Corp

    Customer support specialist job in Opelika, AL

    Purpose: The Customs Specialist ensures all import and export activities comply with applicable customs regulations, laws, and trade agreements to support efficient and compliant cross-border operations. This role manages customs documentation, classification, and clearance processes while coordinating with internal teams, brokers, and government agencies. The position also contributes to purchasing planning strategies and provides customs-related support and reporting to HL Mando Korea. Through effective compliance and process management, this role supports HL Mando's operational efficiency and global trade objectives. Key Responsibilities include the following (other duties may be assigned as needed): Ensure all import and export transactions comply with customs laws, trade agreements, and regulatory requirements (e.g., CBP, USMCA, EU). Prepare, review, and submit customs documentation such as commercial invoices, packing lists, and certificates of origin. Classify goods using Harmonized Tariff Schedule (HTS) codes and ensure accurate duty, tariff, and tax calculations. Coordinate with customs brokers, freight forwarders, and government agencies to facilitate timely clearance and delivery. Maintain accurate, organized records of all customs transactions for audit and compliance purposes. Monitor and interpret regulatory changes, ensuring HL Mando's ongoing compliance with trade and tariff laws. Conduct internal audits, identify process gaps, and implement improvements to strengthen trade compliance. Support FTA Certificate of Origin (C/O) management and ensure accuracy within FTA systems. Assist in purchasing planning tasks, including supplier strategy development and supplier performance improvement initiatives. Coordinate and respond to customs-related requests from HL Mando Korea. Qualifications: Education and Experience: Bachelor's degree in Supply Chain Management, International Business, Logistics, or related field (preferred). Licensed U.S. Customs Broker required (or equivalent certification if outside the U.S.). 2-5 years of experience in customs compliance, international logistics, or trade management. Experience collaborating with customs brokers, freight forwarders, and regulatory agencies. CPM or CPSM certification preferred. Skills and Competencies: Bilingual: English and Korean (required). Comprehensive knowledge of import/export regulations, documentation requirements, and trade compliance standards. Familiarity with HTS classification codes and Incoterms. Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel. Strong analytical, organizational, and problem-solving skills with high attention to detail. Excellent written and verbal communication skills. Ability to work effectively under pressure and meet strict deadlines. Strong judgment and decision-making abilities, considering cost, delivery, and quality impacts. Proactive, collaborative team player who demonstrates accountability and initiative. Legal Requirements: Must be at least 18 years of age due to federal labor law requirements. Must be legally authorized to work in the United States. Supervisory Responsibility: None. Working Conditions: Primarily an office-based environment with occasional visits to warehouses and/or logistics centers. Occasional extended hours may be required to support regional or global coordination. Minimal exposure to noise, hazards, or extreme conditions. Physical Requirements: Must be able to sit or stand for extended periods while performing office and administrative tasks. Occasional lifting of boxes or files up to 25 lbs. may be required. Ability to work on a computer and communicate effectively via phone and email. Remote Work: Not Eligible. Compensation and Benefits: Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities. Equal Opportunity Employer Statement: HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.
    $27k-51k yearly est. Auto-Apply 43d ago
  • Client Support Liaison - 100% Commission | Columbus, GA (SG-519808)

    Strickland Group LLC 3.7company rating

    Customer support specialist job in Columbus, GA

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $37k-61k yearly est. 10d ago
  • Retail Customer Experience Coordinator

    Marshalls of Ma

    Customer support specialist job in Valley, AL

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 3418 20th Ave Location: USA Marshalls Store 1603 Valley ALThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 54d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Auburn, AL?

The average customer support specialist in Auburn, AL earns between $26,000 and $51,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Auburn, AL

$36,000
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