Customer support specialist jobs in Bossier City, LA - 210 jobs
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Customer Service Representative
ASC 4.6
Customer support specialist job in Shreveport, LA
Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
At American Screening Corporation (ASC), we are committed to delivering excellence in drug testing, medical supplies, and fulfillment services. Guided by our core values of Integrity, Accountability, Teamwork, Innovation, and Customer Focus, we strive to provide exceptional support to our customers and partners.
Role Overview:
The Customer Service Representative is the front line of ASC, responsible for ensuring every customer receives timely, professional, and accurate support. This role involves handling customer inquiries, processing orders, and resolving issues with a focus on accuracy, efficiency, and service excellence.
Key Responsibilities:
· Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy.
· Process customer orders from start to finish - including order entry, confirmation, tracking, invoicing, and returns.
· Verify product availability, pricing, and shipping details before order completion.
· Resolve product or service issues by clarifying the customer's concern, determining the root cause, and identifying solutions.
· Collaborate with fulfillment, shipping, and accounting teams to ensure accurate and timely order processing.
· Maintain customer records and document interactions in CRM and order management systems.
· Provide product knowledge and guidance to customers with a focus on accuracy and compliance.
· Continuously seek ways to improve customer experience through feedback and innovative solutions.
Qualifications:
· High school diploma or equivalent required; associate or bachelor's degree preferred.
· 1-3 years of customer service and order processing experience (preferably in healthcare, fulfillment, or distribution).
· Strong verbal and written communication skills.
· Ability to multitask, prioritize, and manage time effectively.
· Proficiency with CRM systems, order management software, and Microsoft Office.
· Detail-oriented with a focus on accuracy in order entry and documentation.
· Positive, professional, and team-oriented attitude.
Core Values in Action:
· Integrity - Ensures accuracy and transparency in all order transactions.
· Accountability - Takes ownership of order processing and customer resolutions.
· Teamwork - Collaborates with operations, fulfillment, and shipping teams to deliver on commitments.
· Innovation - Identifies opportunities to streamline order workflows.
· Customer Focus - Provides seamless and reliable service from inquiry to order delivery. Compensation: $14.00 - $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The National Drug & Alcohol Screening Association (NDASA) is a member-owned, member-driven, member-operated organization whose mission is to advocate for safe and drug-free workplaces and communities through legislative advocacy, education, training and excellence in drug and alcohol screening services. We offer a multitude of member benefits and discounts, keeping our members informed with weekly communications, a quarterly newsletter, a weekly podcast and Town Hall Meeting, monthly educational webinars and an annual conference. Our training, certification and accreditation programs are second to none. Member participation opportunities include committees, State Affiliates program, course re-seller training, promotions & sponsorships, and regional training events.
$14-19 hourly Auto-Apply 60d+ ago
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Customer Support Coordinator
Johnson Controls Holding Company, Inc. 4.4
Customer support specialist job in Bossier City, LA
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's What We Have To Offer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in the Life of the Building of the Future
What you will do
Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system's needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
How you will do it
Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
Develops and maintains viable long-term relationships with customers and subcontractors.
Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
Create new employee trunk locations, tool, and product inventories.
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Create new customer accounts, reconcile updates, and manage changes with account information.
Facilitates administration of warranty claims.
Track and update monthly, quarterly, and annual inventory cycle counts.
Create RMA's, prepare shipments for return, track receipt, and follow up on any delays.
Other duties and administrative activities as assigned.
What we look for
Required
High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.
Preferred
Associate's degree preferred.
Experience and/or basic project accounting or costing principles is desired.
HIRING HOURLY RANGE: $17.30-$21.63(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
#TechHiring
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
$17.3-21.6 hourly Auto-Apply 25d ago
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer support specialist job in Shreveport, LA
Come and work for Envoy Air, an American Airlines Group Company, at Shreveport Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $13.80/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
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$13.8 hourly Auto-Apply 26d ago
Customer Service
Arnold Family of Restaurants, LLC
Customer support specialist job in Shreveport, LA
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Job TitleSales Support, Clinical Specialist - Peripheral Image Guided Therapy Devices (East Texas & North Louisiana) Job Description
We are the industry leader in image-guided therapy, helping to improve treatment for every patient. Working together to realize this vision, we can save and improve lives and reduce the total cost of care by making therapy more efficient, more appropriate, and more personalized!
Your role:
Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage, uncovering new opportunities for IGTD product penetration into assigned territory, and maintaining existing customers.
Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division.
Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff, training/education, research, and supporting equipment and software.
Interfaces with Marketing, R&D and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements
Provides ongoing support for company-sponsored clinical/marketing trials and registries
You're the right fit if:
You've acquired 3+ years direct experience in a hospital setting
Your skills include a license as a Cardiovascular Radiologic Technologist (CRT), Cardiovascular Technologist (CVT), or Registered Nurse (RN) or CVIS, RCIS
You have a High School diploma; Bachelor's degree a plus
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.
You have strong training and motivational skills
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This role is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $121,750 to $174,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.
Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits
will not
be provided for this position. For this position, you must reside in
or
within commuting distance to Shreveport/Monroe LA.
#LI-Field
#LI-PH1
#ussales
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$121.8k-174k yearly Auto-Apply 23d ago
Customer Service Representative
Youngwilliams Pc 4.2
Customer support specialist job in Bossier City, LA
The Customer Service Representative represents the Louisiana Office of Community Development. The CSR provides outstanding customer service to both internal and external customers by professionally answering all customer inquiries and ensuring that customers receive accurate information politely and promptly.
Essential Job Requirements
Serves as CSR to provide support to callers with general program questions, interprets policy and clarifies information, checks eligibility or renewal status, etc.
Receives and responds or refers complaints related to the program. Demonstrates thorough knowledge of programs and other available resources.
Recognizes and can communicate internally how this role supports the overall goal to improve Disaster Recovery readiness and interprets policy and clarifies information as needed for the public.
Completes work accurately and in a timely manner, accepts accountability for work performance.
Receives and responds to phone calls and information requests from stakeholders and the general public regarding general LOCD information.
Maintains thorough knowledge of the Department's policies and services.
Routes phone calls or messages to the appropriate LOCD contact
Assists staff sort, log, and scan mail from stakeholders and the general public
Fluently reads, writes, and speaks English
Regular and timely attendance
Performs all other duties as assigned by direct supervisor and/or LOCD Center Manager.
Required Education
High School Degree required
Some College or Business school preferred
Required Experience
Inbound Call Center experience - minimum 1 year
Strong computer skills and typing proficiency required
Ability to maneuver websites proficiently, perform review and locate required information
Must be able to type at least 30 words per minute
$26k-33k yearly est. Auto-Apply 2d ago
Youree Call Center Customer Service Representative
FSNB 4.1
Customer support specialist job in Shreveport, LA
FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at ********************** to learn about our products, services and history spanning more than seven decades.
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, do your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to upsell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
Follow our customer engagement strategy
Meet acceptable standards for attendance and punctuality
Customer Service Representative Requirements:
Customer service experience is a plus
Must have a high school degree or equivalent
Must be computer literate
Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
Be open to taking on additional tasks during course of employment.
Portray a positive company image
Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.
Skills and Attributes:
Excellent verbal communication skills
Open-minded to learning and taking on new tasks and concepts
Cooperative with co-workers and supervisors
Typing skills
Benefits:
Paid Vacation
Paid Personal Leave
Medical/Dental Insurance
401(k)
Paid Holidays
Employee Assistance Program
Supplemental Insurance
Paid Death Benefit
About FSNB:
Serving over 75+ years
Family owned and managed
Serving Shreveport for 10+ years
Opening a new call center in Shreveport
Promotes from within the company
Military and military family friendly
$26k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Technician
Pst
Customer support specialist job in Bossier City, LA
ProSphere (PST), a Planned Systems International (PSI) company, is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full-time positions located in Bossier City, LA. Veterans are highly encouraged to apply.
All candidates must be US Citizens for this contract.
Essential Functions and Job Responsibilities
Provide routine information technology (IT) customersupport in maintaining computing systems, printers and other peripherals
Analyze and report daily on ticket resolution to an established weekly ticket closure rate
Troubleshoot basic IT services as needed and assist customers with reported issues
Will use an automated ticketing system on a daily basis
Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
Will be responsible for all assigned trouble tickets from creation to resolution
Minimum Requirements
Must live within 1 hour of the facility (6310 E Texas St, Bossier City, LA 71111)
Candidate required to be onsite once a week.
Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
Minimum high school diploma
Technical certifications strongly desired
Experience providing IT support to end-user communities preferred but not required
Excellent customer service and communications skills required
Demonstrable troubleshooting and problem resolution skills for desktops and laptops
Experience providing services to the federal government and/or the VA
Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
May be required to lift up to fifty (50) pounds
Ability to work overtime required on occasion
Ability to sit at a workstation for long periods of time
Company Benefits
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.
$24k-35k yearly est. Auto-Apply 31d ago
Customer Service Rep (CSR)-C
Vestis 4.0
Customer support specialist job in Shreveport, LA
Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful CSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
* -Responsibilities/Essential Functions:
Safely operates a company step van in designated area to provide products and service to a variety of clients. Verifies daily preventative maintenance of vehicle and maintains proper operator documentation; Manages daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Reviews invoices daily for complete and accurate information and makes corrections as needed; Meets sales goals and promotes overall route growth to enhance profitability; Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts. Assists the sales organization with the procurement of additional new business; Understands services, policies, and pricing methods and clearly explains the same to the customer; Monitors customer feedback and handles customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
* -Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
* -Working Environment/Safety Requirements:
Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. Requires bending, squatting, climbing, and reaching; Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment requiring irregular and long hours.
* -Education:
High school degree or equivalent
* -License Requirements/ Certifications:
Valid Driver's License
Location: Shreveport, LA
$24k-31k yearly est. 5d ago
Customer Service Representative PT Floater (Portico & Southfield)
Porters of Louisiana 4.1
Customer support specialist job in Shreveport, LA
Job DescriptionBenefits:
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Customer Service Representative Reports To: Store Manager
Employment Type: Part-Time Floater
Job Summary:
We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porters Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.
Key Responsibilities:
Greet and assist customers in a courteous and professional manner
Receive, tag, and log clothing and other items for dry cleaning or laundry service
Review orders with customers and ensure accurate information is collected
Answer phone calls and assist with inquiries regarding services, pricing, and order status
Operate the point-of-sale (POS) system to process payments and issue receipts
Inspect garments for special care needs, damage, or stains; notate on ticket
Handle customer complaints or concerns and escalate issues to management as needed
Maintain a clean and organized front counter area
Assist with packaging completed orders and notifying customers when orders are ready
Perform basic opening and closing duties as required
Qualifications:
Previous experience in customer service or retail is a plus
Excellent verbal communication and interpersonal skills
Ability to stand for extended periods and lift up to 25 lbs
Basic math and computer skills
Basic knowledge of filing systems
Strong attention to detail and ability to multitask
Punctual and dependable work ethic
Work Schedule:
Monday - Saturday/hours of operation
Must be available to work Saturdays or holidays, if needed
Compensation:
$11.00 - $15.00
$11-15 hourly 2d ago
Customer Service Representative
ASC (American Screening Corp
Customer support specialist job in Shreveport, LA
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
About ASC: At American Screening Corporation (ASC), we are committed to delivering excellence in drug testing, medical supplies, and fulfillment services. Guided by our core values of Integrity, Accountability, Teamwork, Innovation, and Customer Focus, we strive to provide exceptional support to our customers and partners.
Role Overview:
The Customer Service Representative is the front line of ASC, responsible for ensuring every customer receives timely, professional, and accurate support. This role involves handling customer inquiries, processing orders, and resolving issues with a focus on accuracy, efficiency, and service excellence.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy.
Process customer orders from start to finish including order entry, confirmation, tracking, invoicing, and returns.
Verify product availability, pricing, and shipping details before order completion.
Resolve product or service issues by clarifying the customers concern, determining the root cause, and identifying solutions.
Collaborate with fulfillment, shipping, and accounting teams to ensure accurate and timely order processing.
Maintain customer records and document interactions in CRM and order management systems.
Provide product knowledge and guidance to customers with a focus on accuracy and compliance.
Continuously seek ways to improve customer experience through feedback and innovative solutions.
Qualifications:
High school diploma or equivalent required; associate or bachelors degree preferred.
13 years of customer service and order processing experience (preferably in healthcare, fulfillment, or distribution).
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM systems, order management software, and Microsoft Office.
Detail-oriented with a focus on accuracy in order entry and documentation.
Positive, professional, and team-oriented attitude.
Core Values in Action:
Integrity Ensures accuracy and transparency in all order transactions.
Accountability Takes ownership of order processing and customer resolutions.
Teamwork Collaborates with operations, fulfillment, and shipping teams to deliver on commitments.
Innovation Identifies opportunities to streamline order workflows.
Customer Focus Provides seamless and reliable service from inquiry to order delivery.
$25k-32k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Neil Shipp-State Farm Agent
Customer support specialist job in Shreveport, LA
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
I opened my agency in 2025 after spending eight years in the insurance and financial services industry, which gave me a strong foundation for understanding clients needs and helping them protect what matters most. Im a proud LSU graduate, a devoted husband, and a parent to four amazing kids three girls and one boy. My love for Louisiana culture runs deep, and that same passion carries into the way I run my business.
Our office is built on the values of consistency and integrity. We strive to create a supportive, welcoming environment where both our team and our customers feel valued and cared for. We keep things fun too from simple traditions like Donut Fridays to celebrating wins together as a team.
If youre someone who values doing the right thing, enjoys working in a collaborative environment, and wants to build a meaningful career helping others, youll feel right at home here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Neil Shipp - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-32k yearly est. 2d ago
Customer Service Representative - Shreveport, LA
Kedia Corporation
Customer support specialist job in Shreveport, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$25k-32k yearly est. 14h ago
Customer Service Rep (CSR)-C
Vestis Services
Customer support specialist job in Shreveport, LA
Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful CSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
--Responsibilities/Essential Functions:
Safely operates a company step van in designated area to provide products and service to a variety of clients. Verifies daily preventative maintenance of vehicle and maintains proper operator documentation; Manages daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Reviews invoices daily for complete and accurate information and makes corrections as needed; Meets sales goals and promotes overall route growth to enhance profitability; Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts. Assists the sales organization with the procurement of additional new business; Understands services, policies, and pricing methods and clearly explains the same to the customer; Monitors customer feedback and handles customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
--Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
--Working Environment/Safety Requirements:
Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. Requires bending, squatting, climbing, and reaching; Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment requiring irregular and long hours.
--Education:
High school degree or equivalent
--License Requirements/ Certifications:
Valid Driver's License
Location: Shreveport, LA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$25k-32k yearly est. 5d ago
Customer Service Representative
Trustpilot 3.9
Customer support specialist job in Bossier City, LA
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED
Must have a valid driver's license and reliable vehicle
Preferred
Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
Up to 3% 401(k) Match
Paid Time Off (16 days per year after one full year, cash back for unused time)
Paid Holidays
Annual Raises and Performance Bonuses
Monthly Incentive and Employee Referral Bonuses
Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture!
Read what our customers are saying about us!
$24k-32k yearly est. Auto-Apply 24d ago
Customer Service / Sales Representative
RNR Tire Express and Custom Wheels
Customer support specialist job in Bossier City, LA
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$25k-32k yearly est. 60d+ ago
CUSTOMER SERVICE / SALES REPRESENTATIVE
RNR Tire Express and Custom Wheels-Bossier City, La
Customer support specialist job in Bossier City, LA
Job Description
Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Requirements/Responsibilities
Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$25k-32k yearly est. 6d ago
Front Desk Customer Service Representative
Holiday Lanes
Customer support specialist job in Bossier City, LA
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer's call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $10.00 - $14.00 per hour
Since 1960, Holiday Lanes has been the go-to destination for family fun and entertainment in Bossier City, LA! Our commitment to providing top-notch experiences for family and friends alike has made us the real deal when it comes to family fun. With a wide range of activities, amenities, including bowling, and over 50 arcade games.
We are the industry leader in image-guided therapy, helping to improve treatment for every patient. Working together to realize this vision, we can save and improve lives and reduce the total cost of care by making therapy more efficient, more appropriate, and more personalized!
Your role:
* Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage, uncovering new opportunities for IGTD product penetration into assigned territory, and maintaining existing customers.
* Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division.
* Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff, training/education, research, and supporting equipment and software.
* Interfaces with Marketing, R&D and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements
* Provides ongoing support for company-sponsored clinical/marketing trials and registries
You're the right fit if:
* You've acquired 3+ years direct experience in a hospital setting
* Your skills include a license as a Cardiovascular Radiologic Technologist (CRT), Cardiovascular Technologist (CVT), or Registered Nurse (RN) or CVIS, RCIS
* You have a High School diploma; Bachelor's degree a plus
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.
* You have strong training and motivational skills
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This role is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $121,750 to $174,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.
Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Shreveport/Monroe LA.
#LI-Field
#LI-PH1
#ussales
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$45k-69k yearly est. Auto-Apply 2d ago
Customer Service
Arnold Family of Restaurants, LLC
Customer support specialist job in Vivian, LA
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
How much does a customer support specialist earn in Bossier City, LA?
The average customer support specialist in Bossier City, LA earns between $25,000 and $50,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Bossier City, LA