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Customer support specialist jobs in Columbia, MO

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  • Customer Experience Associate III

    Conduent Heritage, LLC 4.0company rating

    Customer support specialist job in Jefferson City, MO

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Associate III On-Site Only in Jefferson City, MO Payrate: Estimated between $18.65-$20.00/hr. Join the Conduent Customer Service Team Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Schedule: Mon. - Fri. 8:00 AM - 5:00 PM (1 hour lunch) Estimated hourly rate between $18.65-$20.00/hr. Paid Training Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role: The Customer Service Associate III is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received. Support a Provider-facing web app Deliver provider-centric service and initial contact resolution Maintain up to date support knowledge through offered training Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality. Requirements: High School diploma or GED 3+ years of experience in healthcare (Medical Background Required) Understand provider workflows Familiarity with Medicaid PA/PreCert processes Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is between $18.65-$20.00/hr. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
    $18.7-20 hourly 11h ago
  • Customer Relations Specialist

    Compass Health Network 4.0company rating

    Customer support specialist job in Columbia, MO

    Job DescriptionDescriptionTo support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission! Be the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday -Friday, 8-hour shifts Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed *Retention bonuses paid as per bonus policy; exclusions may apply.
    $29k-38k yearly est. 8d ago
  • Part-Time Ramp and Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Customer support specialist job in Columbia, MO

    Come and work for Envoy Air, an American Airlines Group Company, at Columbia Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $15.77/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Valid driver's license (some license restrictions may prohibit a candidate from being considered for this role). 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight We can recommend jobs specifically for you! Click here to get started.
    $15.8 hourly Auto-Apply 1d ago
  • Customer Experience Specialist I

    Solomonedwards 4.5company rating

    Customer support specialist job in Jefferson City, MO

    About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************
    $20-24 hourly Easy Apply 60d+ ago
  • *HIRING IMMEDIATELY* - Entry Level Customer Service & Marketing

    Elevated Integrated Consultants

    Customer support specialist job in Columbia, MO

    We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets. Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing. Job Description ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Jefferson City area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement OPPORTUNITY: Account Management Marketing Representative Campaign Development Junior Advertising Executive Sales Associate Whether you are looking to get your foot in the door or already have experience, we are interested in hearing more about how your unique skill set can benefit our company. We have team members from all walks of life and believe that degrees and experience in marketing, as well as other industries, can benefit our company. QUALIFICATIONS: Our clients are all industry leaders thus we are selective about who we bring into our company to represent them. If you have the following qualifications we are interested in meeting with you Outstanding communication skills both verbal & written. Able to prioritize and work independently with minimal supervision. Able to work effectively in a team environment Detail-oriented and the ability to follow up on tasks. Work effectively under pressure and maintain a positive attitude Capable of multi-tasking, prioritizing, and managing time efficiently To be the best in our industry, we have to have the best people working for us. Providing the right work environment is important to us. We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded. Promotional Marketing & Public Relations Elevated IC is a privately held marketing firm in the Jefferson City area. We are planning to expand into more locations within the next year. We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an internal training program where we are looking to create our next generation of branch managers from within. On a daily basis we represent our clients in some of the nation's largest retailers. Candidates will be trained in: - Entry Level Management - Promotional Sales - Customer Service - Event Marketing - Public Relations - In Person Sales W/Customers Qualifications Applicants Must: - You must be in the Jefferson City area - You must be able to START WITHIN 2 weeks - You must be excited & motivated for challenge, growth, and training - You must have a professional image - You must have a great attitude, work ethic, and student mentality We DO NOT participate in any of the following: No Door to Door Sales No Business to Business Sales No Telemarketing **Only those candidates selected by management for an interview will be contacted. Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-34k yearly est. 60d+ ago
  • Customer Service Enrollment Specialist - In Office

    Cordova Agencies

    Customer support specialist job in Otterville, MO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 1d ago
  • Future Opportunities - Customer Service Specialist

    Goodhouse

    Customer support specialist job in Columbia, MO

    About Us Goodhouse is a hub for home management services eliminating the headache of sourcing, hiring, and managing contracted work. We are a tech-first company prioritizing customer service and quality performance. Our team is made up of a diverse talent pool of tradesmen (and women), tech gurus, and all-around doers. If you aren't afraid to roll up your sleeves and consider yourself a solution-oriented individual, we would love to have you join our team. 🚨COMPANY UPDATE🚨 While we are not actively hiring for this position at this time, we are building a pool of qualified candidates for future opportunities. This is a great chance to express your interest and be among the first to be considered when a position becomes available. Please review the and requirements below, and if it matches your skills and career goals, we encourage you to apply. Job Description The Customer Support Specialist will work closely with the Customer Support Service Center Manager to handle customer inquiries, manage ticket distribution, and assist with follow-ups on billing and payment-related matters. This entry-level role offers an excellent opportunity to develop skills in customer service, communication, and operations within a supportive team environment. Key Responsibilities Customer Service Respond to customer inquiries via phone, email, and chat in a professional, polite, and timely manner. Provide accurate information about services, resolve questions, and escalate complex issues as needed. Manage and prioritize customer tickets to ensure all inquiries are addressed within service level agreements (SLAs). Ticketing and Documentation Create, update, and close tickets in the ticketing system, ensuring accurate and thorough documentation of all interactions. Track and follow up on unresolved tickets to ensure timely resolution. Billing and Payment Support Assist in verifying billing and payment details with customers, ensuring accuracy and clarity. Follow up on outstanding invoices and payments, maintaining professional and respectful communication. Support the team in processing account updates and resolving discrepancies. Collaboration Work closely with the Customer Service Center Manager and other team members to share updates, identify issues, and improve processes. Provide feedback on recurring customer concerns to help refine service procedures. Operational Support Gain familiarity with customer support platforms and systems, becoming proficient in their use. Contribute to maintaining an organized and efficient support center by adhering to team protocols. Qualifications High school diploma or equivalent required; some college coursework or degree preferred. Strong communication skills, both written and verbal, with a customer-focused attitude. Excellent organizational and time-management skills. Collections experience is preferred Basic understanding of billing and invoicing Proficiency with common software tools such as Microsoft Office; experience with CRM or ticketing systems is a bonus. Problem-solving mindset with the ability to handle multiple tasks in a fast-paced environment. Positive attitude and eagerness to learn and contribute to the team's success. Benefits Offered Health Coverage: Comprehensive medical, dental, and vision plans. Savings: Offers a Health Savings Account (HSA)
    $26k-34k yearly est. Auto-Apply 3d ago
  • Customer Service Quality Assurance Spec II

    ASM Research, An Accenture Federal Services Company

    Customer support specialist job in Jefferson City, MO

    Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $24.1 hourly 16d ago
  • Executive Customer Specialist

    The Hertz Corporation 4.3company rating

    Customer support specialist job in Jefferson City, MO

    _The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO's office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms._ _This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization._ .The minimum hourly salary for this role is $19.23. **What You'll Do:** + Utilize all resources materials to document and resolve customer inquiries + Communicate and follow up with customers to full resolution + Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries + Follow up in timely manner to ensure resolution was met and customer has been notified + Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL + Must be capable of multi-tasking + Must be a demonstrated self-starter + Cooperate with Management in maintaining goals and objectives + Criminal background check due to access of Personal Identifiable Data (PID) + For internal employees, all employees' files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application **What We're Looking For:** + High School Diploma or GED Required + Must have previous Call Center or Customer Relations experience (applicable to internal candidates) + Prior call center and customer service experience + Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates) + Well versed in both verbal and written communication skills; emphasis on written communication (test required) + Typing 30 wpm (test required) + Strong decision-making skills + Strong verbal communication skills + Must be able to work productively with minimal supervision + Must work well with others + Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $19.2 hourly 60d+ ago
  • Customer Experience Specialist

    Gsfoods

    Customer support specialist job in Jefferson City, MO

    TITLE: Customer Experience Specialist DIVISION: Customer Experience REPORTS TO: Customer Experience, Director FLSA CLASSIFICATION: Non-Exempt Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day! POSITION OVERVIEW: The Customer Experience Specialist provides excellent customer service by completing and processing orders, finding solutions to order issues, and communicating the transit of orders from our dock to theirs. You are a multitasker, organized and have an easy going, professional, get it done attitude. You are structured and independent within a fun and supportive team environment. PRINCIPLE RESPONSIBILITIES: · Process inbound orders, communicate order status to customers. · Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission. · Build and maintain professional, positive, proactive relationships with customers. · Manage multiple assigned accounts. · Able to meet deadlines including department daily deadlines and seasonal deadlines. · Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size. · Assist customers daily via telephone and email to provide customer service and resolve problems. · Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level. KEY FUNCTIONAL RELATIONSHIPS WITHIN THE ORGANIZATION: · Procurement · Logistics · Inventory · Sales REQUIRED SKILLS: · Excellent skill in both verbal and written communication · Strong organizational skills, great multi-tasker, attention to detail · Not afraid to resolve customer issues. · Thrives in an independent work environment, self-motivated & structured. · Skill in establishing and maintaining effective working relationships. · Customer service focus/excellent phone skills · Proficient in Microsoft office, NAV · Establish priorities, and make decisions. EDUCATION/EXPIRENCE: · 2 years+ of Customer Service experience required. · High school diploma or equivalent WORKING CONDITIONS AND PHYSICAL DEMANDS: Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 25 pounds on occasion. This role allows for hybrid work schedule to be determined by manager. Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EOE M/W/Vet/Disabled The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the Buyer cannot perform these duties, the Manager will determine who shall perform these duties. Affirmative Action Statement: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law. Monday- Friday 9am-5pm
    $23k-40k yearly est. Auto-Apply 56d ago
  • Customer Experience Specialist

    Graves Foods 4.4company rating

    Customer support specialist job in Jefferson City, MO

    TITLE: Customer Experience Specialist DIVISION: Customer Experience REPORTS TO: Customer Experience, Director FLSA CLASSIFICATION: Non-Exempt Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day! POSITION OVERVIEW: The Customer Experience Specialist provides excellent customer service by completing and processing orders, finding solutions to order issues, and communicating the transit of orders from our dock to theirs. You are a multitasker, organized and have an easy going, professional, get it done attitude. You are structured and independent within a fun and supportive team environment. PRINCIPLE RESPONSIBILITIES: · Process inbound orders, communicate order status to customers. · Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission. · Build and maintain professional, positive, proactive relationships with customers. · Manage multiple assigned accounts. · Able to meet deadlines including department daily deadlines and seasonal deadlines. · Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size. · Assist customers daily via telephone and email to provide customer service and resolve problems. · Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level. KEY FUNCTIONAL RELATIONSHIPS WITHIN THE ORGANIZATION: · Procurement · Logistics · Inventory · Sales REQUIRED SKILLS: · Excellent skill in both verbal and written communication · Strong organizational skills, great multi-tasker, attention to detail · Not afraid to resolve customer issues. · Thrives in an independent work environment, self-motivated & structured. · Skill in establishing and maintaining effective working relationships. · Customer service focus/excellent phone skills · Proficient in Microsoft office, NAV · Establish priorities, and make decisions. EDUCATION/EXPIRENCE: · 2 years+ of Customer Service experience required. · High school diploma or equivalent WORKING CONDITIONS AND PHYSICAL DEMANDS: Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 25 pounds on occasion. This role allows for hybrid work schedule to be determined by manager. Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EOE M/W/Vet/Disabled The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the Buyer cannot perform these duties, the Manager will determine who shall perform these duties. Affirmative Action Statement: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law. Monday- Friday 9am-5pm
    $23k-36k yearly est. 26d ago
  • Customer Service Coordinator

    Stimulus Technologies

    Customer support specialist job in Jefferson City, MO

    Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Jefferson City, MO as a Service Coordinator. A Stimulus Broadband Service Coordinator will work with direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner. Service Coordinator You will be working for Stimulus Technologies in Jefferson City, MO as a Full-Time Service Coordinator. Stimulus Technologies is a turn-key technology company offering a range of services including high speed wireless internet services. Success Profile Find accomplishment by helping clients Ensures that all assigned customer requests are completed by priority Understand and follow workflows and procedures Achieve high level of productive work time Achieve 100% customer satisfaction for work completed Motivation to learn new systems and experience career growth Sense of urgency to make clients happy Have the knack! Necessary Skills Phone etiquette and calm demeanor PC proficiency in Windows-based applications and strong internet usage skills. Adaptability to day-to-day work schedule priority changes. Accountable and punctual work attendance Work independently on projects Have fun in a casual work environment Requirements Stimulus Technologies performs a pre-employment and random background checks, and illicit drug, alcohol, and cannabis tests. Due to the nature of this position, you will be required to submit to and pass the required testing. Education Although not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus. Pay and Benefits Stimulus Broadband offers competitive pay and benefits. The pay scale for this position is $16-$18 hourly. Stimulus Broadband offers training and reimbursement for certifications and training in IT related fields. COVID-19 Notice Stimulus Broadband provides the necessary PPE to keep its employees safe and healthy. As a government contractor, employees of Stimulus Technologies will be required to be vaccinated with limited exceptions.
    $16-18 hourly 60d+ ago
  • Customer Service Representative

    Quaker Windows 4.0company rating

    Customer support specialist job in Jefferson City, MO

    The Customer Service Representative assists as part of a team supporting the efforts of assigned Quaker Sales Representatives and their Lumberyard and Specialty Dealer customers. The Customer Service Representative is responsible for constant communication with these partners and internal coordination of all quotes and orders for the Residential team at our Freeburg location. Duties and Responsibilities * As the point of contact with Lumberyard and Specialty Dealers, assist in coordination of all residential quotes and orders for dealers * Take incoming customer calls, identify the customer needs and achieve the highest level of satisfaction * Assist with Return Merchandise Authorizations and credit requests by gathering information for Quaker's Accounts Payable team * Communicate order updates as needed * Assist customers with Quaker's Q1 quote and order system needs, quotes, orders, delivery issues or any other issues that pertain to customer support and satisfaction * Build an ongoing relationship and trust with customer accounts * Work closely with other team members to facilitate the quoting, order process and customer support for Quaker's Lumberyard or Commercial Sales and Support Team * Work with Sales Representatives to support the sales process * Communicate with Lumberyards, Specialty Dealers and Sales Representatives * Learn and then maintain thorough knowledge of Quaker's Q1 and Green Screen System * Learn and then maintain thorough knowledge of Quaker's Residential Window & Door Products * Prompt and regular attendance at an assigned work location. * Interact and communicate with employees and customers in an appropriate manner. * Availability on site to confer with staff members with whom the employee must interact on a regular basis. * Communicate via email, prepare reports and work schedules. * Review and analyze data and information concerning Return Merchandise Authorizations. * Plan, prioritize and monitor order activities. * Complete assigned tasks/projects in a timely manner. Supervisory Responsibility No direct management or supervisory responsibilities. Safety Observe safety and security policies and procedures, including proper use of Personal Protective Equipment; report potentially unsafe conditions; and use equipment and materials properly. Travel Minimal travel is required for professional development, dealer visits or to commute between the Quaker campuses. Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Proficient with Microsoft Office software: Excel, Word, Outlook * Professional phone etiquette * Basic math skills including the ability to convert decimals to fractions * Basic knowledge of Quaker's Q1 quote and order and Green Screen Systems preferred * Basic knowledge of Quaker's Residential Window and Door Products preferred Preferred Education and Experience The expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position. * High School Diploma or a passed General Education Development test * 3-6 Months related Customer Service Experience * Lumberyard, Building Industry or Retail Sales Experience preferred Competencies and Skills * Customer Service Focused * Communication Proficiency & Listening * Team Based Mindset * Problem Solving * Attention to Detail * Accuracy * Organization * Flexibility * Reliability * Time Management Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand. Physical Demands The demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is primarily an office job and largely a sedentary role with frequent sitting. The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee may also occasionally be required to lift and/or move up to 25 pounds. Work Environment Although the employee will primarily be in an office setting, while performing the duties of this job, the employee may need to visit the factory and be exposed to climactic variations, various levels of vibration, and moving mechanical parts. The noise level in the office is usually low, but hearing protection may be advisable or required for prolonged visits to certain parts of the factory. Other Duties and Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management any time. Equal Employment Opportunity Statement Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.
    $28k-34k yearly est. 18d ago
  • Automotive Customer Service Advisor - 1114

    Tupeloms

    Customer support specialist job in Jefferson City, MO

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $27k-34k yearly est. 5h ago
  • Business Services Specialist (Corporations)

    Missouri Secretary of State

    Customer support specialist job in Jefferson City, MO

    This is a technical and professional position involving, analyzing documents, assisting customer with inquiries and both the routine and complex day-to-day functions of the Business Services Division. Job Functions and General Responsibilities: * Providing excellent customer service in the Business Services Division by reviewing, receiving, and processing the various and increasingly complex business entity filings. * Utilizing a working knowledge of several different chapters of Missouri statutes as they relate to filings and assisting customers. * Using a computer and software including Windows, Microsoft Office Suite, and Business Services specific filing software applications. * Answering telephone inquiries, assisting walk-in customers * Interacting with state employees, state officials, other agencies, and the general public. * Providing technical support for online business filers with demonstrated knowledge of various internet browsers. * Corresponding with customers through the unit email account in a timely manner. Knowledge, Skills and Abilities: * Excellent organization skills, self-motivation, and work prioritization skills. * Excellent oral and written communications skills. * Flexible and well organized to accomplish assigned tasks expediently and accurately. * Work independently with outstanding attendance, timeliness, and professionalism. * Follow Business Services Division policies and procedures to create quality images. * Assist satellite offices with questions and issues regarding financial transactions. Qualifications: * High School Diploma or equivalent is required, some college preferred. * Experience working in a fast-paced government office or organization preferred. * Meets or exceeds productivity with assigned duties. * Work with outstanding attendance, timeliness, and professionalism. The above job description in no way implies that these are the only duties to be performed by this employee. The employee is expected to perform other duties necessary for the effective operation of the department.
    $30k-48k yearly est. 60d+ ago
  • Seasonal Client Experience 1 Associate

    Paulhood

    Customer support specialist job in Jefferson City, MO

    Title: Seasonal (December 9-April 15) Client Experience I - In-Office Support Hours: Monday-Friday 8am-5pm, December 9, 2025 - April 15, 2026 $500 bonus for seasonal team members who work with us 12/9/25 through 4/15/26! (Prorated bonus opportunity for those starting January through March) About the Role At PaulHood, we are transforming the mid-market CPA industry with an entirely new model. Our year-round membership model provides clients with expert tax and financial guidance, helping them feel more secure and realize their long-term financial goals. Founded 30 years ago by Paul Hood, our company has grown rapidly and now serves over 15,000 customers nationwide. To support our continued growth, we have completely modernized our business with technology and processes more akin to a SaaS company than a CPA firm. We are seeking a Seasonal Client Experience I to support the day-to-day service needs of our in-office members and deliver an experience rooted in our client-first values. In this role, you will assist with onboarding, maintain ongoing member relationships, and ensure clients feel the value of their membership at every touchpoint. You will help resolve basic issues, support client inquiries, and identify opportunities to connect members with additional services aligned with their goals. The ideal candidate will have experience in customer service or support roles, with a strong desire to grow their skills in client success. You bring foundational knowledge in service delivery, a willingness to learn, and a drive to support others. To do this well, you'll need to be detail-oriented, proactive, and people-focused. You should feel comfortable navigating client systems, communicating with empathy, and contributing to a collaborative, fast-paced team environment. You'll also need to be committed to continuous improvement and energized by helping members succeed through each phase of their journey. What You Will Bring, Do, and Own You will perform scheduling, document preparation and scanning, resource coordination, taking client payments, and other administrative duties to ensure positive client interactions and operations throughout PaulHood. You will serve as a client advocate, being adaptable, ready to learn new processes, have empathy for clients, and take responsibility to ensure your tasks are completed timely and clients have a great experience with PaulHood to boost client retention and growth. You will be a main point of contact in-office for addressing client needs and developing relationships through in-person interactions, phone, email, service tickets, etc., escalating high-level complaints to the appropriate staff or department. You will manage accurate client data and documentation utilizing the PaulHood's software, tools, and technology to ensure a smooth flow of information and project coordination for clients and staff. You will learn about different tax entities as well as how to assemble and review tax and invoice information with clients. You will learn how to look into complicated statements and billing issues, knowing when to ask for help or escalate to more experienced staff. Experience and Education You Will Need High school diploma or equivalent required. One year of customer service experience required. Data entry or call center experience is strongly preferred. Experience with client relationship management software or project management software is preferred. Who You Are You're personable with customer service skills and keep the client in mind with all interactions. You love client interactions, value creating meaningful connections, and have good written and verbal communication skills. You're a positive and collaborative team member. You're organized with a crazy attention to detail and the ability to remember facts about clients. You love to learn new skills and feel empowered and valued the more knowledge you gain. You can keep your cool in a high-paced and at times stressful work environment. You are tech-savvy and know Microsoft Office suite and the ability to quickly learn new software and technology. You have street smarts and know when information is confidential. You are punctual and on time for work and/or work-related events. What's In It For You Did we mention our seasonal retention BONUS?! If you join our seasonal team beginning December 9 and work with us through April 15, you'll be eligible for a $500 bonus! Seasonal team members who join us between January and March will be eligible for prorated portions of that bonus! It's our way of thanking you for your efforts to support us through our busiest time of year. (Who doesn't love a bonus?) In the past, some seasonal team members have gone on to find long-term opportunities on our team at the end of the seasonal project. While this can't be guaranteed and depends on business needs at the time, we're always happy to consider seasonal team members for any opportunities that may arise. Whether with us short-term or long-term, you will join a forward-thinking team that is reshaping the future of the tax and accounting industry. With a strong commitment to diversity and inclusion, our gender-balanced leadership group reflects our belief in the power of varied perspectives to drive innovation. You'll align with an organization that helps its clients optimize their financial health, enabling them to keep more, save more, and protect more of their money so they can use it for the things they care about most. In addition to the inherent satisfaction of aligning with a business that is changing the lives of thousands of people, you'll be part of a team that prioritizes trust, collaboration and having fun. We work hard and value rest, too. EEO and Diversity Statement PaulHood is an equal opportunity employer. We recruit, employ, compensate, develop, and promote without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state, and local laws. If you need reasonable accommodation in the application or interview process, please tell us.
    $40k-66k yearly est. 60d+ ago
  • Business Banking Support Specialist

    Central Bancompany

    Customer support specialist job in Jefferson City, MO

    As a member of the Business Banking team, you will deliver Legendary Experience to both internal and external customers by living our Core Values daily. You will support the Business Banking team and it's customers by answering phone calls and processing requests; responding to emails in an accurate and timely manner; and monitoring department reports to support the overall growth of Business Banking. What You Can Expect from Us: Jefferson Bank is a community bank that is dedicated to growing relationships with its customers. We deliver Legendary Customer Service through empowered and experienced banking professionals, disciplined processes, and forward-learning technology. We are a fast moving, fun-loving group of people who really care about impacting the lives of others including our employees. We empower each other to make decisions, drive our business and make changes when we don't get it right. Whether recruiting a great team member, refining a core process, developing talent, or simply looking for ways to inject some fun into the day, we bring a values-driven approach to everything we do. What are we looking for? You have a passion for promoting a strong team and upholding the Jefferson Bank culture. You are friendly, organized and enjoy adding value to the customer experience. You have a strong desire to learn and support the Business Banking team and customers with an authentic, fun and engaging attitude. You are a self-motivated, courteous, and professional individual that can juggle tasks while keeping everything and everyone you support on time and in order. How You'll Contribute to the Team Technical Support: * Process ACH change requests (temporary limit increases, adding users, removing users, etc) that come through the department via email and phone * Complete requested changes for updates to BusinessLink * Add and remove users to business credit cards as well as process increase requests when applicable * Review and process the necessary paperwork to complete setup and maintenance for all Business Banking products * Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. * The Business Banking team is located in a full-functioning bank branch which means you would have the opportunity to learn about all aspects of banking including teller duties and customer service tasks. Onboarding / Training / Customer Support * Work closely with team members throughout the bank to ensure that requests are processed in an accurate and timely matter. * Support both customers and colleagues with commercial account inquiries * Ensure quality service and effective and efficient operations support for business banking * Responsible for performing the back-office tasks necessary to support all the business banking products and services such as ACH, Online Banking, Credit Cards, Security Products, Checking and Deposit Products. * Subject matter expert for all aspects of commercial banking operations. * Must be able to prioritize daily work to meet deadlines. • Will provide guidance and direction to those not fully trained in business banking processes. Requirements You've Got This: Knowledge, skill, and mental development equivalent to the completion of a bachelor's degree. One year of bank experience Basic math, computer and typing skills required Must possess good judgment skills and the ability to handle confidential information Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. You Can Do This: Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders. Communication - Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally) Problem Solving - Ability to identify a problems root cause and drive to resolution. Ability to escalate where appropriate and ensure follow through. Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally. Other Key Competencies include: Peer coaching, exceptional presentation skills, Computer skills - Word - Excel - PowerPoint - Outlook, Salesforce Demonstrates a good working knowledge of processes and procedures and the ability to identify and implement process improvement opportunities.
    $37k-65k yearly est. 18d ago
  • Customer Relations Specialist Float

    Compass Health Network 4.0company rating

    Customer support specialist job in Columbia, MO

    Job DescriptionDescriptionTo support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission! Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday - Friday, 40 hours weekly As a Customer Relations Specialist (Float), you'll be the welcoming face of Compass Health Network-greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you'll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it's needed most. Flexibility is key, as schedules may vary based on clinic needs. This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care-one interaction at a time. Key Responsibilities Greet clients with warmth and professionalism upon arrival Manage check-in/check-out processes, appointment confirmations, and daily schedules Verify and update insurance and demographic information at each visit Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms Answer phones courteously and route calls/messages appropriately Monitor lobby and waiting area to ensure a welcoming and timely experience Balance daily cash collections and submit to designated supervisor Disperse incoming mail and ensure the front-desk area is clean and organized Collaborate with clinical and office staff to support smooth clinic operations Travel to multiple Compass Health clinic sites in the region as assigned Maintain regular attendance and flexibility to accommodate changing schedules Maintain confidentiality and comply with HIPAA and organizational policies Requirements, Skills, Knowledge and Expertise• High School/GED preferred Work Experience / Training / Additional Requirements: • At least one year of customer service experience required • A valid driver's license and agency-established minimum automobile coverage required You'll Be A Great Fit for This Role if You: Love being the first point of contact and creating a positive first impression Are comfortable working in fast-paced, people-focused environments Stay organized and calm while juggling phones, appointments, and walk-ins Enjoy variety in your schedule and are willing to travel to different office locations Can learn multiple systems and procedures across different types of care Communicate clearly and respectfully with clients, families, and team members IND2 *Retention bonuses paid as per bonus policy; exclusions may apply.
    $29k-38k yearly est. 18d ago
  • Part-Time Ramp and Customer Service Agent

    Envoy Air 4.0company rating

    Customer support specialist job in Columbia, MO

    Come and work for Envoy Air, an American Airlines Group Company, at Columbia Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $15.77/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Valid driver's license (some license restrictions may prohibit a candidate from being considered for this role). 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight
    $15.8 hourly Auto-Apply 60d+ ago
  • Customer Service Coordinator

    Stimulus Technologies

    Customer support specialist job in Jefferson City, MO

    Job DescriptionSalary: $16 - $18 DOE Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Jefferson City, MO as a Service Coordinator. A Stimulus Broadband Service Coordinator will work with direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner. Service Coordinator You will be working for Stimulus Technologies in Jefferson City, MO as a Full-Time Service Coordinator. Stimulus Technologies is a turn-key technology company offering a range of services including high speed wireless internet services. Success Profile Find accomplishment by helping clients Ensures that all assigned customer requests are completed by priority Understand and follow workflows and procedures Achieve high level of productive work time Achieve 100% customer satisfaction for work completed Motivation to learn new systems and experience career growth Sense of urgency to make clients happy Have the knack! Necessary Skills Phone etiquette and calm demeanor PC proficiency in Windows-based applications and strong internet usage skills. Adaptability to day-to-day work schedule priority changes. Accountable and punctual work attendance Work independently on projects Have fun in a casual work environment Requirements Stimulus Technologies performs a pre-employment and random background checks, and illicit drug, alcohol, and cannabis tests. Due to the nature of this position, you will be required to submit to and pass the required testing. Education Although not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus. Pay and Benefits Stimulus Broadband offers competitive pay and benefits. The pay scale for this position is $16-$18 hourly. Stimulus Broadband offers training and reimbursement for certifications and training in IT related fields. COVID-19 Notice Stimulus Broadband provides the necessary PPE to keep its employees safe and healthy.As a government contractor, employees of Stimulus Technologies will be required to be vaccinated with limited exceptions.
    $16-18 hourly 17d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Columbia, MO?

The average customer support specialist in Columbia, MO earns between $26,000 and $50,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Columbia, MO

$36,000

What are the biggest employers of Customer Support Specialists in Columbia, MO?

The biggest employers of Customer Support Specialists in Columbia, MO are:
  1. EquipmentShare
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