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Customer support specialist jobs in Davenport, IA - 281 jobs

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  • Sr. Customer Service and Sales Representative - Industrial

    Arconic 4.7company rating

    Customer support specialist job in Davenport, IA

    Arconic is currently seeking a Sr. Customer Service and Sales Representative - Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility. Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. RP's mission is to be the world's leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply!
    $38k-44k yearly est. 7d ago
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  • Customer Development Representative

    Dot Foods 4.4company rating

    Customer support specialist job in Sterling, IL

    Department: Customer Service and Development Reports To: CDR Team Leader Wage Range: $22.49-$33.73 per hour, plus bonus opportunity To effectively grow sales with existing accounts deemed to have considerable growth potential. To manage accounts requiring additional maintenance and/or with limited geographic access. You will also contribute to onboarding and creating a positive experience for new customers. WHAT YOU'LL DO • Primary Dot Foods contact for existing customers within the assigned region and assess, pursue, and close on business opportunities. • Responsible for increasing average order size through proactive solicitation of business. • Call preparation to evaluate and research sales and operational opportunities. • Daily problem-solving/ resolution with both existing and potential accounts. • Territory analysis/ responsibility for all developments and trends within the assigned territory • Attend sales meetings/ participate in training activities. • Applies lean thinking and tools to identify and eliminate waste in all areas of the position. • Manage all order processing and administrative work for all assigned accounts. YOU MUST HAVE • Bachelor's degree or equivalent Dot experience • Planning, organizational and self-motivating skills • Ability to make proactive phone calls to customers and manufacturers • Ability to influence customer behavior • Strong decision-making skills • Experience working in a fast-paced environment and handling multiple tasks YOU MAY ALSO HAVE • Previous sales experience ROLE SPECIFICS • Schedule: Monday through Friday, with some flexible hours and overtime needed as job needs change. • Travel: Occasional overnight travel for company meetings or customer visits. Must have ability to travel independently, as needed, by various modes of transportation, including plane, train, or automobile. WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: • Competitive compensation package, including bonuses for successful performance • Extensive benefits including medical, dental, 401k, and profit-sharing • Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
    $22.5-33.7 hourly 4d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Customer support specialist job in Milan, IL

    Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 1d ago
  • Customer Support Representative

    Culligan 65Ia

    Customer support specialist job in Davenport, IA

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance We offer competitive compensation & benefits including: Medical Dental Vision life 401(k) Paid time off Company Overview As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems. Job Summary Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base. Answer customer inquiries on the telephone. Schedule service and delivery orders. Coordinate schedules with the service/operations team. Bill service, delivery, and new installation orders. Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. Refer unresolved customer grievances to designated departments for further investigation. Follow all rules and regulations pertaining to safety and Culligan policies. Complete any other responsibilities as assigned. Must be able to lift 50 lbs Qualifications High school diploma or GED. Minimum two years of customer service experience preferred. Strong time management and project management skills. Proficient in Microsoft Office (word, excel, outlook). Excellent communication skills, both written and verbal. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position. Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
    $34k-43k yearly est. 28d ago
  • Automotive Customer Service Advisor - 3709

    Tupeloms

    Customer support specialist job in Davenport, IA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-35k yearly est. 16h ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer support specialist job in Davenport, IA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 9d ago
  • Customer Service / Winner's Circle

    Daveandbusters

    Customer support specialist job in Davenport, IA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 11.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $29k-39k yearly est. Auto-Apply 60d+ ago
  • Contact Center Agent

    IH Mississippi Valley Credit Union 4.0company rating

    Customer support specialist job in Moline, IL

    Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position: The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships. The successful candidate should have the following skills/qualifications: * High School diploma or equivalent. * Strong ability to assess member needs with understanding, patience and compassion. * Proficient in relevant computer applications. * Ability to handle multiple tasks efficiently, such as taking calls while updating records. * Educate members on financial tools; accurately and efficiently apply policies and procedures. * Reliable and Motivated to help others. What are some of the responsibilities of a Contact Center Agent? * Assist members with account inquiries, information on loans, online banking, and other financial needs. * Resolve member issues efficiently, aiming for first-contact resolution. * Build relationships and identify opportunities to match members with products and services that support their financial wellness. * Accurately document member interactions and follow compliance procedures. * Participate in meetings, training, and organizational initiatives. * Stay current on policies, technology, and remote delivery options. * Take initiative for personal development and skill-building. * Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm. * Anticipated start date of the position is February 17, 2026. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. * Outstanding training; We are committed to learning new skills and growing personally & professionally * Competitive compensation * 401(k) with company match and profit sharing * Paid time off with paid holidays * Life Insurance * Paid Community Volunteering * Education reimbursement * Fitness reimbursement * Health insurance including dental and vision * Flexible Spending Accounts & Health Savings Accounts * Employee Assistance Program (EAP) * Access to fitness center Move Up your career at IHMVCU with this great opportunity! Physical Requirements: * Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. * Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. * Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. * Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. * Lifting Demands: Up to 10 lbs. * Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
    $30k-35k yearly est. 12d ago
  • Customer Care Desk Associate

    Blain Supply, Inc.

    Customer support specialist job in Davenport, IA

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! * Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. * All major Holidays & Birthday off * Advanced Leadership Training Programs: build the skills to grow your career * Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! * Internal recognition programs that support an engaged workplace * Profit Sharing * 401(K) with company match Compensation * Saturday & Sunday weekend premium pay $2.50/hr * Base pay up to $15.00/hr with annual performance-based merit raises The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. This can include, but is not limited to: * Scan returned goods and place into bins/shopping carts to return the goods to the department * Route mail/file paperwork * Issue Hunting and Fishing licenses * Cashier * Manage the incoming E-commerce customer orders and In-Store Pick Ups * Keep the Customer Service Desk clean and presentable to the customers * Help in other departments as assigned * Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures Qualifications * Great communication skills * Prior Retail experience preferred * Able to work evenings when needed and at least every other weekend * Able to pass a background check EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $15 hourly Auto-Apply 6d ago
  • Retail Customer Service Specialist

    1715 High School

    Customer support specialist job in Davenport, IA

    The individual selected for this role will be expected to work at Store #3113, located at: 111 E. 50th Street, Davenport, IA 52806 This is a Full-Time job Starting Pay: 17.50/hr or based on relevant experience This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Construction Representative

    Shive Hattery Group 3.1company rating

    Customer support specialist job in Bettendorf, IA

    Full-time Description Shive-Hattery has an immediate opening for an Entry to Mid-Level Construction Representative to join our Bettendorf, IA office. As one of our construction representatives you will perform hands-on, real-world work on various civil, and structural projects located throughout the area. You will conduct field inspections, interpret plans and specifications, and assisting the construction testing team in both the field and laboratory. Qualifications: Associates Degree from Technical School in Construction Technology or 2+ years of experience in lieu of degree Valid driver's license with acceptable driving record Ability to lift 25+ pounds Strong communication and interpersonal skills Ability to work independently and as part of a team Contract administration and/or construction observation experience on Iowa DOT projects would be advantageous but not required. Requirements Attending pre-construction and project progress meetings where necessary Evaluating plans and specifications for construction projects to ensure conformance with regulation Conducting field inspections to document and measure daily quantities of installed materials Issuing of violation notices and stop-work orders where structures and materials do not comply with regulations Referring deviations and disagreements to engineers for clarification Maintaining records of documentation and keep a detailed daily work log Assisting engineers and contractors with inquiries Preparing project specific reports, DOT forms, and/or daily observation reports Communicating with project managers, clients, and contractors regarding project specifications and testing results Attending close-out meetings of construction projects Coordinating with testing technicians to ensure all required field tests are performed Assisting testing team by conducting field and laboratory tests on materials to measure compliance with regulations A large portion of the day is spent on project sites. The physical demands include climbing ladders and construction jobsites. Applicant may encounter exposure to electrical equipment, cold, heat, heights, skin irritants, lung irritants, loud noises and difficult or unusual site surfaces. Risk from these exposures is minimized by strict adherence to Company and OSHA safety standards, policies, practices, and procedures. Why Shive-Hattery? Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery. Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits. Benefit Highlights Medical, Dental, Vision - 4 tiers of coverage Voluntary Life Insurance - Employee, Spouse, and Child Voluntary Insurance Plans - Accident, Critical Illness, & Hospital Indemnity FSA - Medical & Dependent Care 8 Paid Holidays + PTO Paid Parental Leave 401K/Roth 401K with Company Match Overtime Bonus Profit Sharing Bonus First Time License Bonus Tuition Reimbursement & Licensure/Certification Financial Support Professional Development Opportunities Calm Meditation & Stress Relief Subscription …And Many More! U.S. Citizen, U.S. Person, or Immigration Status Requirements: At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship. Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $31k-41k yearly est. 60d+ ago
  • Tax Engagement Support Services (TESS) Specialist

    RSM 4.4company rating

    Customer support specialist job in Davenport, IA

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. *This position requires in-office support 5 days a week* Responsibilities: Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality. Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables. Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate. Required Qualifications: High school diploma or GED Strong technical aptitude, able to quickly master a variety of tax software and company tools Role will require specialized training for both tools and process Ability to problem solve in a fast-paced deadline driven environment Ability to communicate effectively both verbally and in writing Basic to intermediate Microsoft Office Skills Strong attention to detail, ability to work independently Problem solving skills allowing for independent decision making Demonstrates a working knowledge of the technology tools within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700
    $46.1k-73.7k yearly Auto-Apply 60d+ ago
  • Customer Service Technician HME-Full time-Clinton

    Regional Health Services of Howard County 4.7company rating

    Customer support specialist job in Clinton, IA

    Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to Home Medical Equipment customer inquiries/concerns and performs research and follow-up in a timely, professional manner. SCOPE OF SERVICE: Clients, families, third party payers, physicians, referral sources, community, and hospital staff. ESSENTIAL FUNCTIONS: 1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values. 2. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior. 3. Performs other duties consistent with purpose of job as directed. 4. Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Clinton Home Medical Equipment utilizing appropriate policies, guidelines, and standards. 5. Provides pricing information, confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source. 6. Performs reimbursement procedures related to HME such as insurance verification, obtaining physician orders and necessary documentation, etc. in a timely and accurate manner. 7. Assures all information is complete and accurate. Generates and enters order information into Brightree. 8. Ensures compliance with regulatory bodies such as CMS, The Joint Commission, and others. 9. Researches and responds to questions/concerns from customers and/or referral sources related to HME equipment. 10. Assists MercyOne Clinton Home Medical Equipment management to meet targeted operational benchmarks and quality indicators. 11. Participates in orienting, educating, and mentoring staff as necessary and requested. 12. Excellent verbal and written communication skills. 13. Ability to work with people in a professional, positive manner and positively promote Home Medical Equipment. Excellent interpersonal skills. 14. Effective computer skills. 15. Ability to work and make decisions and problem solve independently. 16. Responsive to the needs of internal/external customers and promotes customer satisfaction. 17. Adheres to the MercyOne Clinton Medical Center Citizenship Standards and Service Excellence Standards. 18. Ability to perform effectively under stressful situations with frequent interruptions to meet deadlines in a timely manner and with accuracy. 19. Able to organize, prioritize and function in a fast-paced environment. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS: 1. During an 8-hour shift, may sit 7 hours, stand/walk ½ hour each. 2. Requires occasional bending, stooping, reaching, pushing, and pulling. 3. Use of hands for simple and firm grasping, fine manipulation, and repetitive motion work (typing, data entry). 4. Must be able to hear speech, speak and see at near visual acuity level. 5. Able to maintain high level of concentration with many interruptions and attain expected deadlines. 6. Will require some lifting/carrying objects weighing up to 70 pounds. MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED: 1. High school or equivalent graduate. 2. 1-2 years' experience in a customer service and/or office area preferred. 3. Prefer background in home medical equipment or another related medical/health field. 4. Prefer background/experience in medical equipment, HME reimbursement/coverage and regulatory standards. 5. Medical terminology background preferred. Description: At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. Join the MercyOne Family! We are looking to hire a Customer Service Tech - Home Medical Equipment. As a Customer Service Tech - HME at MercyOne, you will perform duties related to delivery, set up, installation and/or fitting of home medical equipment. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer's guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers. * Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment. * Works independently making service and delivery calls if needed, and performs repairs as required. * Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures. * Ensures that the client/caregiver understand and can demonstrate the instructions given. * Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner. * Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client's understanding of such. Employment Type: Full time Shift: Day Shift. On call weekly, every 3 weeks (including weekends and holidays) General Requirements: * Minimum of 1-2 years of prior customer service experience required. * Minimum of 1-2 years of delivery/driver experience required. * Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices. * Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment. * Must have a general working knowledge of computers and department specific software. * Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area. * Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred. Education: * Must have high school diploma or equivalent. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $30k-35k yearly est. 4d ago
  • Customer Service Coordinator

    Marshalls of Il

    Customer support specialist job in Sterling, IL

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2901 E Lincoln Way Location: USA Marshalls Store 1566 Sterling ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 13d ago
  • Tactical Buyer - Customs Specialist (m/f/d)

    Nordex Se

    Customer support specialist job in West Branch, IA

    Do you want to be part of an agile team where colleagueship truly matters? As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It's the individual that defines the team. And it's the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us. POSITION SUMMARY The role of Tactical Buyer - Customs Specialist directly supports the company's mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Tactical Buyer, you will be responsible for managing day-to-day procurement operations, focusing on SAP-based purchase order administration, supplier onboarding, and customs/tariff compliance for the U.S. market. This role is critical to ensure smooth material flow, cost control, and regulatory adherence across our sourcing activities. WHAT YOU'LL DO SAP & Procurement Operations: * Create, release, and manage Purchase Orders (POs) in SAP for direct and indirect materials. * Monitor PO status, expedite deliveries, and resolve discrepancies with suppliers. * Maintain accurate procurement data in SAP, including pricing, lead times, and delivery terms. * Collaborate with internal stakeholders to ensure timely procurement aligned with production schedules. Supplier Onboarding & Management: * Coordinate supplier onboarding in SAP, ensuring all documentation, certifications, and compliance requirements are met. * Maintain supplier master data and ensure alignment with corporate procurement policies. * Support supplier contractual management, HSE compliance when onboarding. Customs & Tariff Compliance: * Act as the internal point of contact for U.S. customs regulations, tariff classifications, and import/export documentation in Sourcing. * Analyze the impact of tariffs and trade regulations on material costs and lead times. * Work with customs brokers and logistics teams to ensure smooth customs clearance and compliance with U.S. trade laws. * Monitor changes in trade policy and proactively adjust sourcing strategies to mitigate cost and risk. WHAT YOU HAVE * Bachelor's degree in supply chain management, Business Administration, or related field. * Minimum 3 years of experience in tactical buying or procurement, preferably in a manufacturing or industrial setting. * Certification in International Trade Compliance or Customs Brokerage (Preferred). * Solid understanding of U.S. customs regulations, HTS codes, and tariff structures. * Excellent communication, negotiation, and organizational skills. * Experience working with cross-functional teams including logistics, engineering, and finance. * Familiarity with PFEP, S&OP cycles, and inventory models (Preferred). * Experience with supplier audits and corrective action processes (Preferred). * Ability to travel domestic and international locations to project sites and on business as required with the ability to obtain a passport. * Driving is an essential function of the job. Must possess a full valid driver's license and be insurable under our auto insurance policy. This position will be subject to periodic driver's abstract checks to confirm continued insurability. Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must: * Demonstrate a strong understanding of and commitment to safety protocols and procedures. * Ensure compliance with all safety regulations and company policies. * Proactively identify and mitigate potential safety hazards. * Properly use applicable safety equipment, including but not limited to eye protection, hearing protectors, steel-toe boots, and hard hats. Loose-fitting clothes and jewelry are not permitted. * Communicate effectively with team members and management to ensure a safe working environment. * Speak and understand English fluently to effectively communicate safety and job-related information, follow safety instructions, and collaborate with English-speaking supervisors and team members. We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program* designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership. Financial Benefits * Paid Time Off - Three (3) weeks accrued (120 hours) * Medical & Pharmacy Insurance with multiple options to best meet your needs * Health Savings Account (HSA) with Employer Contribution * Flex Spending Account (FSA) * Dental Insurance * Vision Insurance * Short-Term / Long-Term Disability Insurance * Life and AD&D Insurance * 401(k) with Employer Match * Student Debt Repayment * Tuition Reimbursement Wellbeing, Family Planning, and Voluntary Benefits * Employee Assistance Program (EAP) * Parental Leave * Calm Subscription * Gym Membership Reimbursement * Accident Insurance * Legal Plans * Spot Pet Insurance * Auto and Home Insurance * And much more… * Offers may vary by location and eligibility. Equal Opportunity: Nordex adheres to a policy of equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. DEI: We are committed to creating an environment and culture in which Diversity and Inclusion is recognized as a true opportunity and value for the organization. We welcome you to learn more by visiting this link: Diversity & Inclusion - Nordex SE ABOUT THE NORDEX GROUP The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation. We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.
    $25k-41k yearly est. 20d ago
  • Technical Service Representative

    Van Packer

    Customer support specialist job in Buda, IL

    Job DescriptionSalary: $20-$23 based on expierance We are seeking a Technical Service Representativeto support our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen grease duct exhaust systems. This role requires strong problem-solving skills, attention to detail, and the ability to interpret architectural and mechanical drawings. The ideal candidate will have experience with AutoCAD and SolidWorks and a solid understanding of mechanical drafting and sheet metal fabrication. Key Responsibilities: Review project specifications, blueprints, and mechanical plans to determine material and design requirements for chimney exhaust and grease duct systems. Provide accurate and timely quotationsbased on customer requirements, material costs, and labor estimates. Utilize AutoCAD and SolidWorksto create detailed technical drawings and system layouts. Collaborate with the sales team to ensure designs align with customer expectations and code compliance. Assist customers, engineers, and contractors with product selection and technical inquiries. Maintain a strong understanding of relevant codes and standards, including NFPA 96, UL 1978, and UL 2221for grease ducts. Prepare and update documentation, including installation instructions, submittals, and engineering specifications. Work closely with the manufacturing team to ensure feasibility and accuracy of quoted designs. Identify cost-saving opportunities in designs without compromising quality or compliance. Qualifications & Requirements: Associates or Bachelors degree in Mechanical Engineering, Drafting, or a related field(or equivalent experience). Experience with AutoCAD and SolidWorksfor technical drawing and design. Prior experience in estimating, quoting, or mechanical drafting(preferably in stainless steel fabrication or HVAC systems). Knowledge of chimney exhaust, grease duct systems, or ventilation productsis a plus. Strong attention to detail and the ability to analyze complex mechanical drawings. Excellent communication and problem-solving skills. Ability to manage multiple projects and meet deadlines. Familiarity with manufacturing processes, material properties, and sheet metal fabrication. Preferred Qualifications: Experience working in the commercial or industrial HVAC industry. Understanding of UL and NFPA regulationsrelated to grease ducts and chimney exhaust systems. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience working with ERP or quoting software. Benefits: Competitive salary based on experience Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development and training opportunities Pay Scale: $20-$23 based on experience.
    $20-23 hourly 8d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Customer support specialist job in Milan, IL

    Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 60d+ ago
  • Customer Support Representative

    Culligan 65Ia

    Customer support specialist job in Davenport, IA

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance We offer competitive compensation & benefits including: Medical Dental Vision life 401(k) Paid time off Company Overview As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems. Job Summary Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base. Answer customer inquiries on the telephone. Schedule service and delivery orders. Coordinate schedules with the service/operations team. Bill service, delivery, and new installation orders. Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. Refer unresolved customer grievances to designated departments for further investigation. Follow all rules and regulations pertaining to safety and Culligan policies. Complete any other responsibilities as assigned. Must be able to lift 50 lbs Qualifications High school diploma or GED. Minimum two years of customer service experience preferred. Strong time management and project management skills. Proficient in Microsoft Office (word, excel, outlook). Excellent communication skills, both written and verbal. Competencies:To perform the job successfully, an individual should demonstrate the following competencies in this position.Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $17.00 - $18.50 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $17-18.5 hourly Auto-Apply 60d+ ago
  • Contact Center Agent

    IH Mississippi Valley Credit Union 4.0company rating

    Customer support specialist job in Moline, IL

    Job Description Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position: The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships. The successful candidate should have the following skills/qualifications: High School diploma or equivalent. Strong ability to assess member needs with understanding, patience and compassion. Proficient in relevant computer applications. Ability to handle multiple tasks efficiently, such as taking calls while updating records. Educate members on financial tools; accurately and efficiently apply policies and procedures. Reliable and Motivated to help others. What are some of the responsibilities of a Contact Center Agent? Assist members with account inquiries, information on loans, online banking, and other financial needs. Resolve member issues efficiently, aiming for first-contact resolution. Build relationships and identify opportunities to match members with products and services that support their financial wellness. Accurately document member interactions and follow compliance procedures. Participate in meetings, training, and organizational initiatives. Stay current on policies, technology, and remote delivery options. Take initiative for personal development and skill-building. Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm. Anticipated start date of the position is February 17, 2026. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. Outstanding training; We are committed to learning new skills and growing personally & professionally Competitive compensation 401(k) with company match and profit sharing Paid time off with paid holidays Life Insurance Paid Community Volunteering Education reimbursement Fitness reimbursement Health insurance including dental and vision Flexible Spending Accounts & Health Savings Accounts Employee Assistance Program (EAP) Access to fitness center Move Up your career at IHMVCU with this great opportunity! Physical Requirements: Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Lifting Demands: Up to 10 lbs. Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
    $30k-35k yearly est. 12d ago
  • Retail Customer Service Specialist (Shared-Multiple Locations)

    1715 High School

    Customer support specialist job in Davenport, IA

    The individual selected for this role will be expected to work at Store #3507, located at: 3871 Elmore Avenue, Ste B, Davenport, IA 52807 This is a Part-Time job. Starting Pay: $16.26/hr or based on relevant experience This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
    $16.3 hourly Auto-Apply 60d+ ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Davenport, IA?

The average customer support specialist in Davenport, IA earns between $26,000 and $55,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Davenport, IA

$38,000
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