Customer support specialist jobs in Daytona Beach, FL - 1,135 jobs
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Customer Experience Rep - Westcor Land Title Insurance Company
Ardan
Customer support specialist job in Maitland, FL
******************************************************************************** As the Customer Experience Representative, you will be the liaison between all of our departments to ensure our clients are receiving a seamless experience across touchpoints. The ideal candidate will have general title industry knowledge and oversee a team of people who respond to inquiries. The qualified candidate will be an encouraging team player, patient, caring, and communicate effectively with team members within the various departments; is able to problem solve daily.
Essential Functions
Answer questions via phone calls and emails from homeowners, lenders, title companies, and attorney offices
Assist with inquiries about software issues, endorsements, policy corrections, and claim submission process to obtain final title policies, retype policies
Represents the business with a positive attitude and professional appearance
Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines
Assist with covering the receptionist desk including answering phone calls through a switchboard, routing calls to the appropriate parties and departments
Perform routine clerical tasks including mailing, faxing, filing, and scanning
Assist with Federal Express user logins and passwords
Oversee the coordination of meeting meals for Executive team
Schedule, prepare agenda and lead monthly team meetings
Schedule, prepare and conduct monthly team training sessions
Assist with the interview processes for new candidates and new team member training
Additional duties as assigned by the Director of Customer Experience
Skills & Qualifications
3+ years of customer experience manager experience or related
Excellent listening, written and verbal communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Self-Starter
Ability to thrive in a fast-paced working environment and be a multitasker
Must have poise and patience when dealing with customers
Bilingual in English and Spanish, or other languages desired
Strong Microsoft Office Suite experience (i.e. Excel, Word, etc.)
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to handle, or feel; and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Ardán offers some great perks:
Health, dental, and vision benefits
Employer-paid disability and life insurance
Flexible spending accounts
401K with company match
Paid time off and company-paid holidays
Wellness resources
Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-49k yearly est. 3d ago
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Customer Service Representative - State Farm Agent Team Member
Amanda Chase Koenig-State Farm Agent
Customer support specialist job in Winter Park, FL
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Winter Park, FL | Full-Time | In-Office
Join a top nationally ranked insurance agency and build your career alongside one of the best in the business. Our high-performing Winter Park office is looking for a Customer Service Representative who's ready to deliver elite service, learn from the best, and grow fast in the insurance industry.
What You'll Do
Advise existing clients on coverage gaps and recommend smart solutions.
Review and update policies during renewals or life changes.
Handle policy changes, billing questions, and everyday service needs.
Build strong, long-term client relationships in the Winter Park community.
What We're Looking For
Florida 4-40 or 2-20 license (or ability to obtain quickly).
Strong communicator with a service-first mindset.
Highly motivated, organized, and ready to excel in a fast-paced, top-tier office.
Bilingual English/Spanish preferred.
What You'll Get
Competitive base pay + uncapped commission on additional coverage.
Bonuses tied to personal and team success in a high-performance environment.
Paid time off, licensing support, and continuing education.
401 (k) with match
Health Insurance
Stipend for Disability Insurance
Direct mentorship from a nationally recognized agent and real growth opportunities.
Schedule: Monday-Friday, business hours.
$24k-32k yearly est. 8d ago
Client Service Associate - Dec '25/May '26 Grads
ADP 4.7
Customer support specialist job in Maitland, FL
ADP is hiring a Client Service Associate.
Thanks for clicking! Let us tell you a little more...
Are you a customer service superhero who gets a thrill from leaping tall client questions in a single bound? Can you focus on key priorities with your laser vision? (FYI - We only wear capes on Fridays.)
Are you great at follow-up and follow-through with your clients to help them work smarter, embrace new challenges, and find solutions?
Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the L word and it's that serious.)
Well, then you might be just the person we're looking for!
As Client Service Associate, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.
Does this sound like you?
Connector and Problem Solver. You're comfortable working in the heart of your personal command center, communicating on the phone, and multi-tasking to solve problems quickly with satisfying resolutions.
People First. You're a relationship builder who wants to help others, grow friendships, and support
Agile Solution Seeker. You can always find the right answer by anticipation, looking forward, and taking action.
Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging what's been done before.
WHAT YOU'LL DO: Responsibilities
Be the Go-To Person and Trusted Advisor
Serve as a consultant in servicing ADP's products/technologies.
Use a breadth of expertise to help ADP's clients. Solve client problems taking a broad perspective to identify solutions.
Work to resolve issues and provide solutions.
Be a Networker and Relationship Builder
* Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions.
* Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
Experience you'll need: Required Qualifications
At least one year in a customer service environment.
Bachelor's Degree or equivalent in education and experience.
A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
Bonus points for these: Preferred Qualifications
Proven ability to produce positive results.
Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
Strong client relationship-building skills.
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
The ability to learn and apply basic concepts in new situations.
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
Proficiency in the latest web technologies and working knowledge of various operating systems.
The ability to work in a team environment as well as work independently while making sound decisions.
Good knowledge of industry tools.
Excellent analytical and time management skills.
Excellent communication skills both verbal and written.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Make your mark. We want you to challenge things and are open to fresh ideas.
Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
Become a certified smarty pants. Ongoing training and development opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
Get paid to pay it forward. Company paid time off for volunteering for causes you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$36k-53k yearly est. 8d ago
Associate, Core Clearing Client Processing Representative I
BNY Mellon 4.4
Customer support specialist job in Lake Mary, FL
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Associate, Core Clearing Client Processing Representative I to join our Global Clearing Operations team. This role is located in Lake Mary, FL.
In this role, you'll make an impact in the following ways:
Provide complex analytics and reporting services, working to improve and automate Core Clearing systems
Handle complex external client issues including servicing various programs, resolving operational issues, and product implementations
Responsible for the cashiering of securities and the processing of new issues, wire transfers, and security exchanges
Review and approve transactions through various workflows
Solve complex problems based on an understanding and knowledge of the intricacies of the system
Participate in innovative product development, product enhancement, and system testing to ensure that Global Clearing products continue to accurately and efficiently process high value transactions
To be successful in this role, we're seeking the following:
High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor's degree preferred.
5-7 years of total work experience preferred.
Series 7 and Series 24 FINRA licenses preferred
Experience in DTC, Fed, or Non-US Market clearance and settlements operations preferred
Prior hands-on experience with AI prompting and automation projects highly preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
$50k-73k yearly est. 8d ago
Customer Service Associate
The Winn/Dixie Company 4.2
Customer support specialist job in Palm Coast, FL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customer service expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
$23k-28k yearly est. Auto-Apply 11d ago
Bilingual Customer Retention Rep.
Parks Toyota of Deland
Customer support specialist job in DeLand, FL
Job Description
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
$29k-62k yearly est. 8d ago
Customer Relations Specialist
Service Pros Auto Glass
Customer support specialist job in Daytona Beach, FL
Job Description
Customer Relations Specialist - Daytona
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
$27k-42k yearly est. 19d ago
Bilingual Customer Retention Rep.
Parks Motor Sales 3.6
Customer support specialist job in DeLand, FL
About Us
What are we looking for?
We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.
No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees.
SUMMARY
The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.
What We Offer
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities
Greet customers in service drive. Make sure they are happy and being helped
Plant seed with customers in person concerning upgrading to a newer vehicle
Enhance the sales process by demonstrating the vehicles features on the lot
Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
Call next day's service appointments to plant seed for upgrading
Qualifications
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Enthusiastic with high energy throughout the workday
Outgoing and friendly, especially while handling objections
Quality customer service skills
Strong interpersonal and communications, in-person and over the phone
Persuasive and able to overcome customer objections
Proficient in basic business math including percentages
Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
Persistent, competitive and good work ethic
Focuses on the customer's needs to enhance dealership and personal sales
Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
$44k-56k yearly est. Auto-Apply 60d+ ago
Retail Customer Service Account Specialist I Bilingual English and Spanish Required
JPMC
Customer support specialist job in Heathrow, FL
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities:
Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required Qualifications, Capabilities, and Skills:
Reading and speaking in both Spanish and English fluently is required for this role
Minimum of 1 year of customer interaction or customersupport experience required, either by phone or face-to-face
Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Preferred Qualifications, Capabilities, and Skills:
Ability to multitask using a computer and simultaneously provide customersupport
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
$25k-34k yearly est. Auto-Apply 60d+ ago
Customer Support Agent
Teksystems 4.4
Customer support specialist job in Daytona Beach, FL
The Claims Customer Service Representative manages inbound calls related to existing homeowner claims, requiring navigation across multiple systems to research and resolve issues. Handle escalated calls, update case notes, and serve as a liaison between Proctor, homeowners, and lenders.
What You'll Do
+ Handle 40-50 daily inbound calls about homeowner claims
+ Navigate systems and research claim details to assist customers
+ Manage escalations and make outbound calls as needed
+ Act as liaison between Proctor, homeowners, and lenders
+ Stay calm under pressure and resolve issues professionally
+ Document updates in the claim system accurately
What You Bring
+ Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
+ Must be able to handle difficult callers
+ Proficiency in using a Windows PC and navigating software systems
+ Typing speed of at least 35 words per minute
+ Strong verbal and written communication skills for phone and email interactions
+ Stable internet connection for remote training and work
+ Reliable transportation for potential onsite needs
+ Nice to Have:
+ Experience in insurance, mortgage, auto claims or any type of claims
+ Medicaid/Medicare experience
Schedule & Training
+ Contract to Hire
+ Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
+ Start Date: February 2026
+ Shift for Training: 8:30AM - 5:00PM | Monday - Friday
+ Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Avenue, Daytona Beach, Florida, 32114
+ Available Shifts after Training: (Monday - Friday)
+ 9:30AM - 6:00PM
+ 10:00AM - 6:30PM
Pay and Benefits
+ Pay: $18/hour
+ Medical, dental, and vision insurance
+ 401(k) retirement savings plan
+ Life and disability insurance
Job Type & Location
This is a Contract to Hire position based out of Daytona Beach, FL.
Pay and Benefits
The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Daytona Beach,FL.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$17-18.5 hourly 8d ago
Relationship Specialist I (North Orlando Cluster)
Vystar Credit Union 4.5
Customer support specialist job in DeLand, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
The candidate must be flexible to commute to any branch within their assigned cluster: Deland, Orange City, Sanford, Lake Mary.
ESSENTIAL RESPONSIBILITIES
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High School Diploma/GED is required.
Associate's degree is preferred.
EXPERIENCE
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.
KNOWLEDGE, SKILLS & ABILITIES
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
$41k-45k yearly est. Auto-Apply 60d+ ago
Sales and Customer Solutions Representative
Charter Spectrum
Customer support specialist job in Lake Mary, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environments
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
#LI-BT1
CRT110 2026-68594 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Customer support specialist job in Daytona Beach, FL
Join the NASCAR Racing Experience Team at Daytona International Speedway!
Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway!
What You'll Do:
Help customers purchase and upgrade their racing experiences directly at the track.
Provide exceptional customer service and ensure every guest has an unforgettable experience.
Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures.
Sell apparel in the trackside souvenir stand
Take guest photos
Support opening and closing functions when needed
Be part of the excitement at one of the most iconic race tracks in the world.
Why Join Us?
Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year.
Exciting Atmosphere: Immerse yourself in the high-energy world of racing.
Team-Oriented Environment: Work alongside a passionate and supportive team.
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities
Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
January 31st
February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd
April 4th, 5th, 6th
May 29th, 30th, 31st
June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th
July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th
August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th
September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th
October 3rd, 4th, 5th, 24th, 25th, 26th,
December 26th, 27th
Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
$30k-49k yearly est. Auto-Apply 14d ago
Client Associate Daytona
Travismathew
Customer support specialist job in Daytona Beach, FL
TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
ROLES AND RESPONSIBILITIES
Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
Adhere to client service standards and company policies and procedures
Foster a friendly, open and inviting environment for all in-store guests
Foster a work environment focused on teamwork and productivity
Maintain store cleanliness and organization, including front of house and stock space
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
Proficient in Microsoft Applications
Proficient in point-of-sale (POS) systems
Strong written and verbal communication skills
Ability to make decisions independently, or escalate when applicable
Ability to work non-traditional hours; weekends, evenings and holidays
EDUCATION AND EXPERIENCE
Minimum 1-year experience in a client services related capacity
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
Work is performed in a retail environment / store
Walk, sit, stand, bend, reach and move continually during working hours
DISCLAIMER
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity
$36k-64k yearly est. Auto-Apply 10d ago
Client Associate Daytona
Toptracer Technologies
Customer support specialist job in Daytona Beach, FL
The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
ROLES AND RESPONSIBILITIES
Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
Adhere to client service standards and company policies and procedures
Foster a friendly, open and inviting environment for all in-store guests
Foster a work environment focused on teamwork and productivity
Maintain store cleanliness and organization, including front of house and stock space
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
Proficient in Microsoft Applications
Proficient in point-of-sale (POS) systems
Strong written and verbal communication skills
Ability to make decisions independently, or escalate when applicable
Ability to work non-traditional hours; weekends, evenings and holidays
EDUCATION AND EXPERIENCE
Minimum 1-year experience in a client services related capacity
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
Work is performed in a retail environment / store
Walk, sit, stand, bend, reach and move continually during working hours
DISCLAIMER
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy
ABOUT TOPTRACER
Our mission is to help people enjoy the wonderful game of golf even more by developing tracing technology for TV and gamification to ranges. Our range technology is used globally and millions of people. We're focused on helping people worldwide improve their golf game which leads to healthy, active and social lifestyles. Our broadcast technology is aired worldwide and makes the tournaments really enjoyable for the TV viewers. ⛳️ 📺 🎥.
All of our products are developed, tested and deployed inhouse at the R&D office. Join us at Toptracer Technologies and be part of a team dedicated to creating positive change through technology and innovation! 🚀 💻 💙
MORE ABOUT TOPTRACER
Workplace
We value fully engaged associates that come to work because they enjoy their work and the colleagues they have. We strive to create a diverse and inclusive work environment where everybody can reach their full potential. We provide opportunities for all the colleagues to develop internally and to meet each other. We have a strong commitment and dedication at Toptracer. That comes from our activities and moments we share together and the product we are developing. In addition to that, our technology is unique and world-leading which makes the journey extra exciting. We create a product that encourages people to be outside and get activated which enables a healthier lifestyle. As a colleague at Toptracer, you can either go to a range nearby your home to experience the product you have developed or just turn on the TV to see it in the biggest golf tournaments.
Culture
Our culture is driven by our mission to create moments that matter for everyone and our values for Caring, Courage, One Team, Fun and Excellence. If you want to learn more about them visit: Core Values | Topgolf.
$36k-64k yearly est. Auto-Apply 7d ago
Client Associate Daytona
Topgolf Callaway Brands
Customer support specialist job in Daytona Beach, FL
ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.
Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!
By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour ("WGT"). "Modern Golf" is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit *************************************
The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
ROLES AND RESPONSIBILITIES
* Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
* Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
* Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
* Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
* Adhere to client service standards and company policies and procedures
* Foster a friendly, open and inviting environment for all in-store guests
* Foster a work environment focused on teamwork and productivity
* Maintain store cleanliness and organization, including front of house and stock space
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
* Proficient in Microsoft Applications
* Proficient in point-of-sale (POS) systems
* Strong written and verbal communication skills
* Ability to make decisions independently, or escalate when applicable
* Ability to work non-traditional hours; weekends, evenings and holidays
EDUCATION AND EXPERIENCE
* Minimum 1-year experience in a client services related capacity
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
* Work is performed in a retail environment / store
* Walk, sit, stand, bend, reach and move continually during working hours
DISCLAIMER
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy
DE&I and EEOC:
Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
ARE YOU READY TO MAKE THE TURN? APPLY TODAY!
$36k-64k yearly est. Auto-Apply 9d ago
Client Associate Daytona
Jack Wolfskin
Customer support specialist job in Daytona Beach, FL
We Live to Discover Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves. Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery. Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and co-discoverers. Sharing the same values we focus on having a positive impact through improved product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths. A career with Jack Wolfskin is anything but ordinary.
The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.
ROLES AND RESPONSIBILITIES
Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
Adhere to client service standards and company policies and procedures
Foster a friendly, open and inviting environment for all in-store guests
Foster a work environment focused on teamwork and productivity
Maintain store cleanliness and organization, including front of house and stock space
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
Proficient in Microsoft Applications
Proficient in point-of-sale (POS) systems
Strong written and verbal communication skills
Ability to make decisions independently, or escalate when applicable
Ability to work non-traditional hours; weekends, evenings and holidays
EDUCATION AND EXPERIENCE
Minimum 1-year experience in a client services related capacity
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
Work is performed in a retail environment / store
Walk, sit, stand, bend, reach and move continually during working hours
DISCLAIMER
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy
$36k-64k yearly est. Auto-Apply 10d ago
Wellness Services Liaison
John Knox Village of Central Florida 4.0
Customer support specialist job in Orange City, FL
Supervisor: Director of Clinical Services
Job Summary: The Wellness Services Liaison is responsible to ensure that John Knox Village residents have the necessary support and services coordination to remain at or transition to a recommended level of care. The Wellness Services Liaison is a conduit between the resident, spouses, family, responsible party or employees to discuss care and services options, recommendation, resources, or support programs. The Wellness Services Liaison will assist in providing thorough assessment, planning, linkage, coordination, monitoring, and evaluation to residents and staff at John Knox Village.
Core Competencies/Essential Functions and Responsibilities:
Meet with and evaluate residents and staff related to the need for support or services coordination necessary in maintaining or improving their ability to manage their everyday physical, mental, and psychosocial needs. This includes assessing and creating appropriate plans and linking resources available both inside and outside the community.
Evaluates and provides ongoing support and service options to combat common social determinants among the senior population including but not limited to income and social protection, health education, safe environment, transportation, adequate food and nutrition, addiction, or social isolation.
Coordinates and ensures appropriate documentation as it relates to ancillary services including but not limited to podiatry, dental services, audiologist and hearing aid services, psychology and psychiatry services, legal resources, financial advocacy assistance, or grief support.
Assists residents or staff to determine how they would like to make decisions about their health care including advanced directives, and whether or not they would like anyone else to be involved in those decisions.
Be intimately familiar with all levels of care and medical assistance programs on campus and refer residents or staff as appropriate. Provide support and education to residents, families, responsible parties, or staff to promote a positive impression or transition.
Participate in the life care committee both providing and accepting recommendations from the group for further assessment or service needs.
Maintain resident and staff confidentiality and create a trusting, safe environment where residents, families, and staff feel comfortable discussing life changes.
Maintain professional competence through participation in continuing education programs, seminars and training programs.
Establish and foster relationships with appropriate outside agencies that may provide additional resources to residents and staff including but not limited to legal services, hospice, child care services, senior advocate groups, faith community, and outside medical providers.
Other Functions and Responsibilities:
Assure resident safety at all times
Comply with Resident Rights
Supports the community during disasters
Other duties as assigned.
May have exposure to weather elements when required to travel (periodically), moderate noise level consistent with an office environment.
Educational, Physical, and Other Requirements:
Must pass Level 2 background screening through the Florida Clearinghouse (Learn more: *********************************
Employee must be able to perform the essential functions of the job with or without reasonable accommodations. Physical requirements may include frequent use of hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee may be required to lift, stand; walk; sit; climb or balance; stoop; kneel; crouch or crawl; and smell. Vision abilities may require close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
For the safety and security of our residents and patients, employees must be able to read, write, and verbally communicate in English, which is the most universally used language of our resident and employee population.
A work history that includes social work or human services, nursing, care coordination, gerontology, special education, or rehabilitative services is highly preferred.
Patience, tack, enthusiasm and positive attitude towards the elderly.
Customer/Guest Relations & Communications:
Must maintain a professional, respectful, friendly demeanor with all residents, family members, guests, and staff at all times.
$27k-31k yearly est. 8d ago
Customer Success Representative
Civix
Customer support specialist job in Lake Mary, FL
Job DescriptionDescription:
Customer Success Representative
Division: Business Services
Company: Civix
Civix delivers software and services to transform the public sector, including solutions in the elections, ethics, business registration, and grants administration areas. Our name represents our civic commitment to helping clients succeed, because when they do, it enables them to make a positive impact in the lives of the people they serve.
Civix is a dynamic and growth-oriented software company committed to delivering cutting-edge solutions to our clients. We pride ourselves on our innovation, commitment to customer success, and operational excellence.
Our Business Services solutions help governments interact effectively, efficiently and seamlessly with business customers. Civix is looking for a Customer Success Representative to join our team within the Business Services division -someone who thrives in a client-facing role, enjoys problem-solving, and is passionate about supporting users throughout their software journey.
Position Summary
The Customer Success Representative provides comprehensive software support and technical assistance to our state agency clients. This role is responsible for diagnosing and resolving client issues in a timely, professional manner-working independently or collaboratively with team members to ensure effective resolution and client satisfaction
Key Responsibilities
Serve as the main point of contact for client inquiries and issues related to Civix Business Services software.
Build and maintain strong relationships with clients, earning their trust and representing Civix's core values.
Respond to client inquiries and resolve issues promptly, communicating solutions clearly via email and phone.
Accurately document all client interactions in designated client management systems to ensure transparency and effective issue tracking.
Manage and prioritize open support cases in accordance with established policies and service levels.
Assess technical issues and escalate to senior staff or appropriate departments when additional expertise is required.
Collaborate with internal teams, departments, and divisions on matters related to supported software applications.
Engage with clients to understand their processes and provide informed guidance on business requirements.
Conduct minor business analysis independently or with team members to evaluate and implement client update requests.
Translate client requirements into clear, actionable items for the development team if needed.
Partner with software developers to troubleshoot and resolve technical issues.
Perform quality assurance (QA) and testing of software updates and system enhancements.
Develop and maintain user-facing documentation and training materials.
Deliver end-user training on system functionality, both remotely and in person.
Travel to client sites to conduct in-person training sessions (must meet U.S. entry requirements).
Requirements:
Required Skills & Experience
A strong passion for delivering exceptional client service
Proven experience providing software support and/or training to end users
Excellent interpersonal and communication skills, with the ability to build rapport and convey technical concepts clearly
Strong organizational skills with the ability to manage and prioritize multiple tasks in a fast-paced, technical environment
Solid analytical and problem-solving abilities
Ability to work independently as well as collaboratively within a team setting
Consistently maintains a positive, professional demeanor under pressure
Exceptional written, verbal, and phone communication skills
A proactive, can-do attitude with a strong service-oriented mindset
Willingness and ability to travel to the United States, as required
Preferred Qualifications
Experience working with state government agencies.
Familiarity with tools such as ServiceHub, Monday.com, and Azure DevOps
Experience collaborating in an agile software development environment
Education
Diploma or Bachelor's Degree in a relevant field (e.g., Information Technology, Business Administration, Public Administration, or a related discipline).
Equivalent combination of education and relevant work experience may be considered
$30k-49k yearly est. 15d ago
Customer Service Specialist I | Maitland, FL
Employers Holdings, Inc.
Customer support specialist job in Maitland, FL
Customer Service Specialist I | 100% In-Office call center environment (Maitland, FL) The Customer Service Center Specialist I provides support to EMPLOYERS' customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency.
Essential Duties and Responsibilities
* Customer Experience - Call Center
* Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups.
* Provide information, answer questions and facilitate resolution to customer inquiries.
* Provide accurate information to customers in accordance with company policy and department guidelines.
* Defuse situations through research, customer education, and investigation.
* Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
* Process and Procedure - Call Center
* Document details of interactions consistently, timely and accurately.
* Act in accordance with policies, procedures, statutes and state laws, as applicable.
* Process requests for forms and applications.
* Route calls when necessary to appropriate resource.
* Assist clients with registering and navigating EMPLOYERS online systems.
* Follow through on customer communications via phone, email or chat as needed.
* Functional and Technical - Call Center
* Display basic knowledge and competency in assigned workgroup(s).
* Meet performance and quality standards.
* Recognize and alert management of trends in customer calls.
* Utilize internal and external resources to improve knowledge and skill base.
* Other duties may be assigned.
Job Requirements
* Must have High School diploma or GED equivalent.
* Must have one (1) year of experience in office, in a call center environment.
* Ability to perform multiple tasks simultaneously.
* Ability to adjust priorities appropriately in a fast paced environment.
* Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
* Ability to read, write, and communicate clearly in English.
* Demonstrated customer service experience.
* Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.
* Demonstrate attention to detail with timeliness and accuracy.
* Maintain high standards, measures despite pressing deadlines and added responsibilities.
Preferred, But Not Required
* Experience with cloud based Call Center ACD/CRM software preferred.
* Experience with Five9 telephony system preferred.
* Relevant product knowledge (Insurance or Workers' Compensation).
* Bilingual English/Spanish communication skills preferred.
* Associates Degree preferred.
An equivalent combination of education and experience may be substituted for the requirements listed above.
Work Environment
* This position is required to be in-office full time (located in Maitland, FL) with minimal travel to other office locations/meeting locations occasionally.
* This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples.
* This is largely a sedentary role; however, some mobility is required
* May work early, late, or occasional weekend hours to accommodate business needs
* Occasional lifting of a maximum of 30lbs.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Start Date: February 2nd, 2026
Must be able to start 02/02/2026 and work without interruption for the first two training weeks, as they are crucial learning days to understanding the functions of the role.
Pay Rate: $20.50 per hour (21.50 per hour for bilingual (Spanish) ) and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details! *********************************************************
About EMPLOYERS:
As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!
We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS!
Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.
We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other!
At EMPLOYERS, you'll discover an energetic environment that inspires top achievement. As "America's small business insurance specialist", we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career.
How much does a customer support specialist earn in Daytona Beach, FL?
The average customer support specialist in Daytona Beach, FL earns between $26,000 and $53,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Daytona Beach, FL