Customer support specialist jobs in Des Moines, IA - 478 jobs

Job Title: Customer Support Representative II Duration: 9 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment and can monitor for positions through the careers page. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: · Skills in interpersonal communications, negotiation, and conflict resolution. · Excellent written and verbal communication skills · 6+ months experience with customer service/support experience. · Proficiency with Microsoft Office products · High comfort level and experience with consumer software applications. · Strong computer, research and troubleshooting skills. · Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Interviews will include behavioral based questioning · Candidate will be asked to share specific examples Visa sponsorship is not available, now or in the near future, for this position.

Job Title: Customer Support Representative II Duration: 10 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page. This position offers a retention bonus after 6, 12, and 24 months of employment. This position offers pay increases based on 6, 12, and 24 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review. PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: /Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Candidate will work on-site (Johnston, IA) five days a week · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

Duration:06 Months Start:11/03/2025 As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. Essential Functions Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members. Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support. May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction. Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals. Performs miscellaneous duties as assigned. Requirements High school diploma and/or equivalent; 1 - 2 years' experience working in a customer service environment. Demonstrated experience working in a fast-paced and deadline driven environment. Excellent verbal and written communication skills. Intermediate PC skills. Proficiency in all Microsoft Office products. Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute. Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential. Call center experience preferred. Health care or insurance experience preferred. Certified Medical Assistant designation preferred. Bilingual skills preferred. About Accede: Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit. We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000 Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. #IND123

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service How you'll make an impact Client Support Leads meetings with clients, including meetings at client locations. Responsible for providing comprehensive client support and acts as main client contact for book of business. Effectively manages difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios. Account Management Negotiates and sells lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans for clients as assigned and directed by Agency management. Owns all audit, review and claims processes for assigned book of business. Analyzes data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation. Insurance Expertise Develops and maintains strong personal relationships with appropriate insurance carrier personnel. Proficient in underwriting practices; able to manage underwriting relationships Fluent in the client's industry and current events that can modify the coverages needed Reviews changes in carrier offerings and policies and relays information to the larger service team Leadership Mentors or formally directs the work of team members including Account Coordinators, Account Managers, and Senior Account Managers Facilitates and collaborates with account team on the agency's renewal strategy Client Strategy Provides clients with Insurance Coverage Review and reviews methods of handling risks. Identifies and explains gaps in coverage. Works with the producer to write new business. Attends carrier functions to learn new coverage options and risk assessment strategies. Conducts book reviews to determine which accounts need an in-person risk assessment or client meeting to support agency retention. Other duties as assigned. About You Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or relevant experience. Life and Health License. Proficiency in Microsoft Office. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and personnel. • Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more on this opportunity or to schedule an interview, please contact: Cris Cesar ************ ***************************

Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Kelly Services is a Fortune 500 company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer. Job Description Kelly Services Current Needs: Currently seeking an Bilingual Customer Support Representative II in Urbandale, IA. This is a long term contract opportunity. Position Description: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers, and Company personnel Develops common solutions to problems with team members to maintain required service levels Maintains the accuracy and availability of customer related information on-line Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: High School diploma or GED required, college degree preferred. Strong troubleshooting skills. Excellent computer skills. Good verbal and written communication skills. Well-developed customer service skills. Candidates fluent in German, Parisian/Canadian French, or Thai required. Must be able to read, write and speak fluent English. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Additional Information All your information will be kept confidential according to EEO guidelines.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license

Drive customer success and satisfaction through comprehensive training, proactive support, and effective problem resolution for our Software Offerings. Serve as the primary advocate for customer needs by gathering feedback, documenting processes, and translating customer requirements into actionable insights for the Director and Development team. Act as a business analyst to ensure customer voices directly influence product improvements and development priorities. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Conduct comprehensive training sessions with new and existing customers, primarily conducted remotely with occasional on-site visits Provide ongoing proactive customer support, troubleshooting and resolving issues efficiently and escalating complex technical problems to the development team when necessary Monitor customer health metrics and proactively reach out to customers who may need additional support Create and maintain training aids, user guides, video tutorials, and system documentation reflecting new features and best practices Maintain a knowledge base of common issues and solutions for both customers and internal teams Gather, document, and synthesize customer feedback on product functionality, pain points, and feature requests Translate customer needs and business processes into clear, actionable requirements for the Development team Serve as the voice of the customer in planning discussions and prioritization meetings, ensuring customer feedback drives product development Communicate product updates, new features, and improvements to customers effectively Work with customers to understand their business processes and identify opportunities to better align our products with their needs Draft functional specifications with detailed descriptions of desired functionality, expected outcomes, and technical requirements Participate in user acceptance testing and validation of new features Attend daily 15-minute stand-up meetings with the development team Work cross-functionally to improve the overall customer experience The position is primarily onsite. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES This job has no certification requirements at this time. EDUCATION - EXPERIENCE - SKILLS Required: High School Diploma/GED Exceptional communication and interpersonal skills with ability to explain technical concepts to non-technical users Strong customer service orientation with empathy and patience Training experience and demonstrated ability to help others learn new software systems Excellent problem-solving skills and ability to think critically about customer needs Detail-oriented with strong organizational and documentation skills Ability to translate customer feedback into clear, actionable requirements for technical teams Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) Comfortable learning new software tools quickly Self-starter who can identify priorities, take initiative, and drive work forward independently Preferred: Bachelor's degree in Business, Information Technology, Communications, or related field Previous experience in customer success, customer support, or technical training role Experience with project management or business analysis Familiarity with the concrete dispatching/scheduling industry Bilingual is a plus Experience with any of the following tools (or similar): Jira (project management) Ai Tools (ChatGPT, Replit, Claude) Teams (collaboration) SharePoint (documentation) Visio (process mapping) Penpot, Krita, Inkscape (design tools) MongoDB (database concepts) Data analysis tools Experience working with any programming language or technical documentation Understanding of software development lifecycle and agile methodologies Page Break CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform in this position successfully, the individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens and receives clarification, responds to questions. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work at a height of 15 feet on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. Must be able to travel by vehicle or plane up to 10% of the work week. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: * Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation: $14.00 - $18.00 / hour Job Type: Full-time

Client Relationship Specialist The Client Relationship Specialist is responsible for cultivating and maintaining strong relationships with clients, partners, and stakeholders. This role focuses on fostering long-term engagement, identifying new opportunities for the company's offerings, and ensuring exceptional communication and customer service. Acting as a key liaison between the company and its clients, the Client Relationship Specialist will collaborate with internal teams to align goals and support seamless project execution while utilizing CRM tools to track and enhance client interactions. Essential Duties and Responsibilities Develop and sustain strong, trusting relationships with clients, partners, and stakeholders through regular communication and meetings. Recognize and pursue new business opportunities in collaboration with internal teams, aligning them with client needs and company objectives. Provide exceptional service by addressing client concerns promptly and effectively, ensuring a high level of client satisfaction. Work closely with internal teams to ensure effective communication, alignment of goals, and seamless execution of projects. Develop and implement strategies for relationship building and management to achieve business objectives and drive growth. Utilize CRM software (or similar tools) to manage, track, and analyze client relationships and interactions. Project Management Oversee all aspects of client management projects, including setting deadlines, assigning responsibilities, monitoring, summarizing progress of project Ensure deliverables fall within the applicable scope and coordinate with other departments to ensure all aspects of each project are compatible. Coordinate internal resources and third parties/vendors for the flawless execution of projects; ensure resource availability and allocation Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Manage project scope and objectives, involving all relevant stakeholders and ensuring feasibility Develop and maintain a detailed project plan to monitor and track progress. Routinely deliver project status reports for upper management. Develop spreadsheets, diagrams, and process maps to document needs and measure project performance using appropriate tools and techniques Communicate project plan consistently throughout the project with clients, internal resources, and third-party vendors; report and escalate to management as needed Manage changes to the project scope and project schedule to ensure that all projects are delivered on-time, within scope and within budget Practice Management Serve as the subject matter expert for the Advisor Club Program (membership); maintain accurate records of client conversations; actively and accurately utilize Projects, TMI and other applicable Myriad approved tools to document status updates to confirm a clear line of communication is maintained Active engagement with communications and of Advisor Club Manage onboarding process for new Advisor Club members and offboarding process for existing Advisor Club members Complete quarterly touch point meetings with all assigned Advisor Club members Maintain database and active prospect list of customers; follow through on proposals, sales, client engagement, and orders; manage all sales and business transactions start to finish to confirm completion, in collaboration with appropriate departments/Leadership members Maintain up-to-date client data in the TMI system and contact database for purposes of cross sales and reporting, scheduling, fee tracking and marketing; consistently connect with clients to guarantee records are accurate Coordinate, analyze and work in conjunction with Leadership to improve customer service offerings to aid in meeting and exceed company goals The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills) Bachelor's degree in Business, Marketing, Communications, or a related field preferred. 3-5 years of experience in client relationship management, customer success, or account management, ideally in a business-to-business (B2B) environment. Strong interpersonal and communication skills, with a client-focused approach. Proficiency in CRM software and experience with project management tools. Solid problem-solving skills with the ability to address client concerns effectively. Strong organizational skills and ability to handle multiple projects simultaneously. Desired Traits Excellent organizational skills and attention to detail Ability to build and maintain positive client relationships. Strong attention to detail and accuracy in client documentation. Ability to multi-task and adhere to deadlines Passion for delivering outstanding customer service and exceeding expectations Collaborative team player with a client-centric mindset Ability to anticipate potential problems and develop solutions needed to resolve them Desire to grow as an individual through continuously learning new techniques

Benefits: Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching We are looking for a Client Relations person to join our team to provide their skill set in matching clients with caregivers, working with clients out in the community, and providing supervision of Host Home Providers. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need to become a part of the community. Job duties include, but are not limited too: Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare Work on clients getting their hours covered by caregivers to meet their requirements - finding out what days and times they are willing to be seen for services by the caregiver. Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing. Review referrals of potential intakes. Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement Ensuring all sensitive information (HIPAA) related items are placed in a secure area. Willingness to assist with finding coverage and working shifts when all other options have been exhausted. Conduct intakes with new veterans and seniors that come aboard Check documentation and PDI's of host homes to ensure quality care is given Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work Keeping records of tasks being completed, updating software that we use within the office Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively Qualifications and Education Requirements Experience of 3 years or more working with individuals with intellectual disabilities, mental health diagnosis, Brain Injury, on the autism spectrum and other disablements that require assistance. Associates or Bachelor's degree within the spectrum of Human Services. Preferred Skills Proven work experience as a Service Coordinator or similar role Strong work ethic and service skills Excellent communication and interpersonal skills Strong record-keeping and analytical skills Excellent organizational skills and attention to detail Compensation: $20.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Golden Heart Caregivers are the BEST CAREGIVERS! We are looking for caring, qualified caregivers with a Golden Heart to join our team! At Golden Heart Senior Care, we believe there is nothing more important than for a person to receive the highest quality care to live a full and independent life. Golden Heart Senior Care provides companion care, non-medical home care services, and personal care for clients in their homes. Come and join a locally owned and operated Golden Heart Senior Care team! All Golden Heart Senior Care agencies are Equal Employment Opportunity employers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Heart Senior Care Corporate.

Job Title: Customer Support Representative II - Customer Support Duration: 09 Months Pay Rate: $19.50/hr on w2 without any benefits JOB DESCRIPTION: PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include: · General product questions, availability, compatibility · Ag, Residential and Commercial Turf, and Golf product issues/complaints · Warranty registration, and extended warranty coverage · Out of warranty assistance · Parts and publications lookups · Loyalty Rewards programs REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: · Skills in interpersonal communications, negotiation, and conflict resolution. · Excellent written and verbal communication skills · 6+ months experience with customer service/support experience. · Proficiency with Microsoft Office products · High comfort level and experience with consumer software applications. · Strong computer, research and troubleshooting skills. · Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: · Knowledge of agriculture, turf (mowers) and utility vehicles. · Prior work experience in Agriculture or Technology dealer channels. · Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and client's personnel. • Develops common solutions to problems with team members to maintain required service levels. • Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more about the position, please contact: Monaliza Santiago ************

Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.

Kelly Services is a Fortune 500 company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer. Job Description Kelly Services Current Needs: Currently seeking an Bilingual Customer Support Representative II in Urbandale, IA. This is a long term contract opportunity. Position Description: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers, and Company personnel Develops common solutions to problems with team members to maintain required service levels Maintains the accuracy and availability of customer related information on-line Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: High School diploma or GED required, college degree preferred. Strong troubleshooting skills. Excellent computer skills. Good verbal and written communication skills. Well-developed customer service skills. Candidates fluent in German, Parisian/Canadian French, or Thai required. Must be able to read, write and speak fluent English. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching We are looking for a Client Relations person to join our team to provide their skill set in matching clients with caregivers, working with clients out in the community, and providing supervision of Host Home Providers. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need to become a part of the community. Job duties include, but are not limited too: Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare Work on clients getting their hours covered by caregivers to meet their requirements finding out what days and times they are willing to be seen for services by the caregiver. Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing. Review referrals of potential intakes. Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement Ensuring all sensitive information (HIPAA) related items are placed in a secure area. Willingness to assist with finding coverage and working shifts when all other options have been exhausted. Conduct intakes with new veterans and seniors that come aboard Check documentation and PDI's of host homes to ensure quality care is given Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work Keeping records of tasks being completed, updating software that we use within the office Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively Qualifications and Education Requirements Experience of 3 years or more working with individuals with intellectual disabilities, mental health diagnosis, Brain Injury, on the autism spectrum and other disablements that require assistance. Associates or Bachelors degree within the spectrum of Human Services. Preferred Skills Proven work experience as a Service Coordinator or similar role Strong work ethic and service skills Excellent communication and interpersonal skills Strong record-keeping and analytical skills Excellent organizational skills and attention to detail