Customer Relations Representative - State Farm Agent Team Member
Customer support specialist job in Duluth, MN
Job DescriptionBenefits:
401(k)
Health insurance
Opportunity for advancement
Paid time off
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Life Insurnace / Disability Insurance
Health Insurance benefits
401K
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Sales & Service Representative
Customer support specialist job in Duluth, MN
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $40k-$60k per year. This includes hourly ($18-$24) based on experience, as well as quarterly and monthly bonus opportunities based on performance. No specific amount is guaranteed.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-AC1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer support specialist job in Cloquet, MN
Job DescriptionBenefits:
401(k) matching
Competitive salary
Paid time off
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Lenny Conklin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Service Representative - Duluth, MN
Customer support specialist job in Duluth, MN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - State Farm Agent Team Member
Customer support specialist job in Duluth, MN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
BDC Representative
Customer support specialist job in Hermantown, MN
For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is absolutely critical to our success. If you are looking for a great career with great people, apply today!
What We Offer
* Medical, Dental & Vision
* Short Term & Long Term Disability
* HSA/Flexible Spending
* 401k with Match
* Paid Vacation
* Growth Opportunities
* Paid Training
Responsibilities
* Establish strong customer relationships by assisting with incoming customer call inquiries, scheduling sales appointments, and maintaining long-term follow up with customers
* Identify customer needs and recommend appropriate vehicle products and services
* Record customer information in the required database
Qualifications
* Excellent verbal and written communication skills
* Strong computer skills including date entry, internet, and Microsoft Office
* Excellent time management skills and attention to detail while working under tight timelines
* Willingness to follow direction while working independently
* Available to work flexible hours including nights, weekends and some holidays
* Professional Appearance
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
Customer Service Representative
Customer support specialist job in Superior, WI
Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Superior office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.
Job Duties:
Provide superior customer service by being professionally helpful, curious, and courageous
Process customer transactions accurately and proficiently
Maintain exceptional cash handling skills and accurate balancing
Consistently make customer introductions to banking partners to grow relationships
Diligently examine all transactions to prevent losses and deter fraudulent activity
Desired Skills:
High school diploma or equivalent
Cash handling experience preferred
Strong verbal and written communication skills
Attention to detail
Proficiency in computers
Salary range for this role is $16.15 to $19.15 per hour, depending on experience.
We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
Commercial Lines Customer Service Representative
Customer support specialist job in Hermantown, MN
Purpose of Job:
To provide additional support to commercial lines clients by supporting commercial lines teams in daily tasks and policy processing.
To provide prompt, efficient, high quality service to all RIA clients
Responsibilities:
Certificates of insurance/evidence of property documents
Processing/preparing auto ID cards
MVRs
Login to carrier sites daily to download and distribute policy/billing documents
Processing commercial lines account manager documents when available to do so
Preparing policy books
Carrier follow ups
Further career development through continuing education and obtaining designations
Job Qualifications:
Advanced computer skills
Self-Motivation
Ability to work in a team environment
Ability to work extra hours during heavy workloads
Accessibility after normal business hours
Willingness to take direction from fellow colleagues
Professional customer service telephone skills
Exceptional communication and time management skills
Ability to multitask
Willingness to work at all locations
Insurance experience and license preferred
Performance Measurements:
Semi-annual performance reviews will be conducted which entail, but are not limited to, new business production, processing efficiencies, workload management and account retention.
Benefits:
401k Match
Profit Sharing
Section 125 - Daycare, Health, Dental & Vision
35 Hour Work Week
Vacation
PTO
7 Paid Holidays & Birthday off
HSA Health Insurance - 100% of Employee Paid
$50,000 Life Insurance - option to purchase additional coverage on employee, spouse & dependents at your cost
Future Licensing, Designations, and CE Scheduled and Paid by Agency
Group Long Term Disability - at your cost
Group Dental - at your cost
Group Vision - at your cost
Aflac Benefits - at your cost
LegalShield - Shared cost
CSR / Pizza Maker - $14/hr
Customer support specialist job in Superior, WI
Domino's in Superior is looking for fun, energetic, go getters. No experience is necessary. Candidate must be willing to work some late nights and weekends. Job responsibilities include: Answering phones, doing dishes, folding boxes, helping with daily prep, and of course making our delicious food. Punctuality is a must. Fill out application here or at the store. No phone calls please. All smiling faces welcome.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service / Sales Representative
Customer support specialist job in Cloquet, MN
Immediate opening for Customer Service/Sales Representatives to join our growing team! If you have previous customer facing sales or service experience and want to earn a excellent income we want to meet you! You will be joining one of the most exciting, fast paced, and rewarding careers in customer service sales with unlimited earning potential! Our representatives daily mission is answer questions and educate customers on how to buy the right vehicle that fits their budget and needs.
Sales Consultant Responsibilities:
Smile, and have a positive attitude
Learn the product to become a product knowledge expert
Present, demonstrate, and educate customers on specific vehicles
Help customers find the right vehicle for their needs and budget
Prospect and contact existing and potential customers to make them aware of manufacturer special offers
Set follow-up appointments to keep customers aware of latest developments
Use computer software to keep organized and provide excellent customer service
Desire to succeed
*
Please do not apply unless you meet the following requirements. Applicants that do not meet the following requirements will not be considered.
Valid Drivers License
Previous customer service/sales experience
Familiarity with computer software/typing
Strong attention to detail
Ability to work a rotating schedule 5 days per week. Our business hours are Monday - Friday 8:30am -7pm and Saturday 9am to 4pm.
You must be motivated by high income potential and want to earn a minimum of $60,000.00 to $120,000.00 or more per year.
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
Benefits:
-Paid Time Off at 30 days
-Medial Insurance, Health, Vision, Dental, including advanced benefits of Free virtual visits and over 550 Free prescriptions!
-401K
-Employee Discounts on vehicles, parts and service
-Paid training and career development
Compensation Package:
Commission pay
Monthly bonus
Schedule:
Day shift
Evenings as needed
Monday to Friday
Rotating weekends
Ability to Relocate:
Cloquet, MN 55720: Relocate before starting work (Required)
Work Location: In person
Customer Account Representative
Customer support specialist job in Cloquet, MN
Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It's an independent healthcare campus that provides access to high quality primary and specialty care for Carlton County and beyond. Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers are guided by our mission & vision:
MISSION: Your Neighbors Caring for You
VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners.
CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their date of hire. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and christmas club.
CMH is an Equal Employment Opportunity employer.
Job Summary
Responsible to provide the patient with a personal representative able to answer questions on patient accounts and billing policies. Process professional claims. Resolve denials, errors, and credit balances; submit appeals; manage recurring accounts; compliant billing according to regulations.
Requirements: Experience working in a hospital or clinic business office for a minimum of 2 years. Experience and knowledge of Medicare and Medicaid billing and claim submissions preferred and must possess or be able to pass the Medicare Billing Certificate Program within one year from start date. Must demonstrate a strong knowledge of the patient registration process. Must have the ability to handle multiple tasks simultaneously with tactful, courteous customer relations; must have computer word processing skills; requires competent written and verbal communication skills; be capable of interacting with all levels of staff; must have basic mathematical comprehension and be accurate in basic mathematical calculations. Occasional travel may be required for continuing education.
Wage
* Signing Bonus $3,000.00*
Depending on your work experience, you could earn a wage from $18.12 to $23.91 per hour.
Apply Now
Complete a job application and submit form online.
Complete a job application and submit form online: **************************************************
Community Memorial Hospital is an Equal Opportunity Employer.
Customer Service Representative - State Farm Agent Team Member
Customer support specialist job in Moose Lake, MN
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative-State Farm Agent Team Member. Insurance experience not required; we will train the right person with the right skill set.
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer service experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career.
Responsibilities
Serve as a primary contact for customers via phone, email, in-person walk-ins and text.
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate and knowledgeable support which includes responding to inquiries about insurance availability, eligibility, coverages, policy changes, billing clarification and resolving issues.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain accurate documentation of all customer interactions.
Order office & marketing supplies, complete daily deposits and daily mail needs.
Work collaboratively with team members to meet agency service and retention goals.
As an Agent Team Member, you will receive...
$35,000-$45,000, bonuses available
Simple IRA (matching)
Health Insurance
Holiday Pay
Paid time off, birthday day off
Team Lunches & Outings
Monday-Friday 8:30-5 schedule, no weekends
Training & development
Continuing Education
License Reimbursement
Growth potential/Opportunity for advancement within my agency
Agent Aspirant Program for individuals aspiring to start their own agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication and interpersonal skills - written, verbal and listening
People-oriented, you like to talk to others
High attention to detail and ability to manage multiple tasks simultaneously
Proactive in problem solving
Pride in getting work done accurately and timely
Able to learn computer functions and company software
Property & Casualty Insurance License (must be able to obtain)
Life & Health Insurance License (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
This is an in-office position, must be able to commute to our agency daily in Moose Lake, MN.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative
Customer support specialist job in Hermantown, MN
Pay $16-$18 Responsibilities The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include: * Answering phones to either direct callers to the proper department or to answer any questions they may have.
* Finalizing orders, taking payments, and scheduling deliveries and pickups.
* Processing returns and processing initial paperwork for warranty claims.
* Making changes and cancellations to orders when appropriate.
* Updating customers on changes to their order status.
* Processing finance applications.
* The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
* Processes sales for accessories and other small purchases.
* Occasionally, the Customer Service Representative works the sales floor following HOM Furniture's proven sales methods.
* Other duties as assigned.
Benefits
* HOM Furniture offers its full-time employees a competitive benefits package.
* Paid Time Off- 20 Days in 1st year for full-time employees
* Medical and/or Dental Coverage
* 401(k) Employee Contribution Plan
* 401(k) Employer Matching
* Employee discount
* Career advancement opportunities and training
* Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customer service experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
* Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
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Customer Service Representative - Duluth, MN
Customer support specialist job in Duluth, MN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
BDC Representative
Customer support specialist job in Hermantown, MN
For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is absolutely critical to our success. If you are looking for a great career with great people, apply today!
What We Offer
Medical, Dental & Vision
Short Term & Long Term Disability
HSA/Flexible Spending
401k with Match
Paid Vacation
Growth Opportunities
Paid Training
Responsibilities
Establish strong customer relationships by assisting with incoming customer call inquiries, scheduling sales appointments, and maintaining long-term follow up with customers
Identify customer needs and recommend appropriate vehicle products and services
Record customer information in the required database
Qualifications
Excellent verbal and written communication skills
Strong computer skills including date entry, internet, and Microsoft Office
Excellent time management skills and attention to detail while working under tight timelines
Willingness to follow direction while working independently
Available to work flexible hours including nights, weekends and some holidays
Professional Appearance
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
Auto-ApplyCustomer Service Representative
Customer support specialist job in Cloquet, MN
Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Cloquet office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.
Job Duties:
Provide superior customer service by being professionally helpful, curious, and courageous
Process customer transactions accurately and proficiently
Maintain exceptional cash handling skills and accurate balancing
Consistently make customer introductions to banking partners to grow relationships
Diligently examine all transactions to prevent losses and deter fraudulent activity
Desired Skills:
High school diploma or equivalent
Cash handling experience preferred
Strong verbal and written communication skills
Attention to detail
Proficiency in computers
Salary range for this role is $18.00 to $20.00 per hour, depending on experience.
We offer a competitive benefits package including 401k and profit sharing.
Customer Service Rep(01977) - 629 7th Ave #8
Customer support specialist job in Two Harbors, MN
Friendly outgoing person who likes to work with the public. Some computer skills are helpful but not required.
Customer Service / Sales Representative
Customer support specialist job in Cloquet, MN
Job description
Immediate opening for Customer Service/Sales Representatives to join our growing team! If you have previous customer facing sales or service experience and want to earn a excellent income we want to meet you! You will be joining one of the most exciting, fast paced, and rewarding careers in customer service sales with unlimited earning potential! Our representatives daily mission is answer questions and educate customers on how to buy the right vehicle that fits their budget and needs.
Sales Consultant Responsibilities:
Smile, and have a positive attitude
Learn the product to become a product knowledge expert
Present, demonstrate, and educate customers on specific vehicles
Help customers find the right vehicle for their needs and budget
Prospect and contact existing and potential customers to make them aware of manufacturer special offers
Set follow-up appointments to keep customers aware of latest developments
Use computer software to keep organized and provide excellent customer service
Desire to succeed
*
Please do not apply unless you meet the following requirements. Applicants that do not meet the following requirements will not be considered.
Valid Drivers License
Previous customer service/sales experience
Familiarity with computer software/typing
Strong attention to detail
Ability to work a rotating schedule 5 days per week. Our business hours are Monday - Friday 8:30am -7pm and Saturday 9am to 4pm.
You must be motivated by high income potential and want to earn a minimum of $60,000.00 to $120,000.00 or more per year.
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
Benefits:
-Paid Time Off at 30 days
-Medial Insurance, Health, Vision, Dental, including advanced benefits of Free virtual visits and over 550 Free prescriptions!
-401K
-Employee Discounts on vehicles, parts and service
-Paid training and career development
Compensation Package:
Commission pay
Monthly bonus
Schedule:
Day shift
Evenings as needed
Monday to Friday
Rotating weekends
Ability to Relocate:
Cloquet, MN 55720: Relocate before starting work (Required)
Work Location: In person
#hc165027
Customer Account Representative
Customer support specialist job in Cloquet, MN
Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It's an independent healthcare campus that provides access to high quality primary and specialty care for Carlton County and beyond. Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers are guided by our mission & vision:
MISSION: Your Neighbors Caring for You
VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners.
CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their date of hire. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and christmas club.
CMH is an Equal Employment Opportunity employer.
Job Summary
Responsible to provide the patient with a personal representative able to answer questions on patient accounts and billing policies. Process professional claims. Resolve denials, errors, and credit balances; submit appeals; manage recurring accounts; compliant billing according to regulations.
Requirements: Experience working in a hospital or clinic business office for a minimum of 2 years. Experience and knowledge of Medicare and Medicaid billing and claim submissions preferred and must possess or be able to pass the Medicare Billing Certificate Program within one year from start date. Must demonstrate a strong knowledge of the patient registration process. Must have the ability to handle multiple tasks simultaneously with tactful, courteous customer relations; must have computer word processing skills; requires competent written and verbal communication skills; be capable of interacting with all levels of staff; must have basic mathematical comprehension and be accurate in basic mathematical calculations. Occasional travel may be required for continuing education.
Wage
* Signing Bonus $3,000.00*
Depending on your work experience, you could earn a wage from $18.12 to $23.91 per hour.
Apply Now
Complete a job application and submit form online.
Complete a job application and submit form online: **************************************************
Community Memorial Hospital is an Equal Opportunity Employer.
Customer Service Rep(01977) - 629 7th Ave #8
Customer support specialist job in Two Harbors, MN
Job Description
Friendly outgoing person who likes to work with the public. Some computer skills are helpful but not required.