Customer Accounts Advisor
Customer support specialist job in Ponca City, OK
The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Customer Relations Representative - State Farm Agent Team Member
Customer support specialist job in Enid, OK
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jonathan Hendrix - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Solutions Specialist
Customer support specialist job in Enid, OK
We are seeking a dedicated and energetic Retail Associate to join our team at The UPS Store in Enid, OK. The Retail Associate will support the store in all aspects of center operations. This position is ideal for someone who is a self-starter, has retail experience, and a passion for providing world-class customer service.
Responsibilities:
Report directly to the Center Manager and collaborate closely to ensure smooth store operations.
Support the Center in achieving revenue projections, meeting sales targets, and driving profitability.
Proactively and professionally resolve customer complaints or concerns.
Oversee store cleanliness, safety, and organization, ensuring a welcoming customer environment.
Ensure compliance with center imaging, display areas and sanitation.
Assist in inventory control by monitoring inventory levels, filling out inventory order forms, restocking supplies and communicating needs to manager.
Willingness to learn all the store's services and products, assisting customers with accurate, thorough information, including processing packages for shipment and operating equipment and use of other store tools.
Cross-train to learn printing sales, production, and finishing tasks.
Accurately perform daily opening and closing procedures as well as other various accounting functions.
Assist with cash handling, bank deposits, and recording all sales transactions on POS.
Maintain a professional, well-groomed appearance adhering to the uniform policy (Employee responsible for black pants, dark shoes without logos. Employer will provide uniform shirts)
Receive, sort, and place mail in mailbox modules accurately.
Interested in this position - Please send an email to ************************* with "Interview Schedule" and your name in the subject line. Then include a short introduction, tell us why you're interested in the position, and a few days and times you would be available for an interview.
Qualifications:
High school diploma or GED required.
1-3 years of customer service experience in a retail environment.
Customer-centric mindset with the ability to use tact and diplomacy in maintaining harmonious relationships with customers and coworkers.
Proficient in using computers, including Microsoft Office (Word, Excel).
Ability to lift 50 lbs. regularly, stand for extended periods, and have manual dexterity to operate the cash register, clear paper jams, and fill out customer paperwork.
Flexible availability, including weekends and some holidays.
Able to become a notary and notarize customer documents when appropriate, according to Oklahoma state requirements.
Compensation:
Hourly Pay: Starting at $15.00 per hour, with a 90-day probationary period and 6-month review. Opportunities for advancement.
Benefits Include:
401(k) - after 1 year of service
Paid time off - after 1 year of service
Auto-ApplySeasonal Customer Service Representative -- Tenkiller State Park
Customer support specialist job in Cherokee, OK
Job Posting Title Seasonal Customer Service Representative -- Tenkiller State Park Agency 566 DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Tenkiller State Park Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
January 01, 2099
Full/Part-Time
Part time
Job Type
Seasonal (Fixed Term) (Seasonal)
Compensation
This position pays $14.00 per hour.
Job Description
Basic Purpose
Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
Typical Functions
* Supervises employees engaged in providing services and information to all customers, and trains staff.
* Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
* Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
* Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
* Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
* Receives requests for information and services and provides such services using advanced technological equipment.
* Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
* Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
* Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.
Level Descriptor
This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
Auto-ApplyCustomer Service Representative
Customer support specialist job in Stillwater, OK
Full-time Description
Courtesy Loans is looking for top talent right here in Stillwater, Oklahoma for roles in our installment finance company. We offer excellent pay with great bonus opportunities and benefits. Courtesy Loans is a regional finance company looking for a positive, energetic, team player to join our company. Duties include customer service, collections, and loan underwriting. Candidate must have attention to detail and have the drive to succeed in all aspects of the business.
Benefits Include:
* Paid Vacation
* Holiday Pay
* Monthly Bonus
* Quarterly Bonus
* Loyalty Bonus
* Matching Retirement Plan
* No nights & weekends
Requirements
Must be dependable, have attention to detail and posses good people skills.
Salary Description $10 - $20 hour
Customer Service Representative - State Farm Agent Team Member
Customer support specialist job in Enid, OK
Job DescriptionBenefits:
401(k)
Competitive salary
Health insurance
Paid time off
401(k) matching
Opportunity for advancement
Customer Service Representative Full Time (Enid, OK)
Are you looking for a career where you can make a difference every day, work with a supportive team, and build lasting relationships? The Jeff Eaton Agency is seeking a Customer Service Representative to join our Enid office.
What Youll Do:
Provide outstanding customer service to our clients by answering questions, handling policy changes, and assisting with claims.
Build strong relationships by delivering a friendly, professional, and knowledgeable experience.
Work as part of a collaborative, encouraging team that values communication and growth.
What We Offer:
Competitive salary range: $40,000 $50,000 per year.
401(k) with company match to help you plan for the future.
Comprehensive health and dental insurance.
Generous PTO program to support work-life balance.
A family-oriented environment where team members are encouraged, valued, and supported.
Who you are:
A dependable professional with excellent communication and problem-solving skills.
Detail-oriented, organized, and comfortable learning new systems.
Passionate about helping people and providing excellent service.
Prior insurance experience is a plus, but not required we will provide training.
About Us:
For over 30 years, the Jeff Eaton Agency has served families and businesses in Oklahoma with trusted insurance solutions. We take pride in our strong culture of teamwork, encouragement, and family values.
If you're passionate about helping others and thrive in a fast-paced environment, we'd love to hear from you. Apply today to join our team and make a difference in the lives of our clients. Please note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
Regional Customer Solutions Rep
Customer support specialist job in Canton, OK
Job Description
About the Role
Do you love helping people and thrive on technology?
Join our team in West Central Oklahoma by providing customer support across multiple office locations such as, Canton, Okeene, Seiling, Fairview, and Watonga.
We're looking for a customer-obsessed professional with a technical aptitude and a consultative sales approach to guide residential and business customers from the first conversation to ongoing success.
What You'll Do
From face-to-face and phone interactions, own the customer experience end-to-end-from account and billing questions to recommending right-fit solutions.
Assist customers with basic technical concerns and troubleshoot confidently.
Listen deeply, follow through proactively, and close with integrity.
Collaborate with cross-functional teams to ensure every interaction is positive and memorable.
What We're Looking For
Technical aptitude and ability to learn quickly.
Consultative sales approach with a focus on delivering real value.
Excellent communication and problem-solving skills.
Passion for measurable results and continuous learning.
Why You'll Love This Role
Opportunity to build long-term customer relationships.
Work with a company that values service excellence as much as smart selling.
Grow your career in a dynamic, customer-focused environment.
Minimum Requirements
High school diploma or equivalent.
Three months of related experience and/or training with a focus in technology preferred.
Must maintain a good driving record and a valid driver license.
Able and willing to travel between multiple office locations. (Company vehicle provided for business travel.)
This institution is an equal opportunity provider and employer
EOE/Minority/Female/Disability/Veterans
If you are unable to utilize the online application process and would like to speak to a representative, please call ************ between the hours of 8:00 a.m. to 5:00 p.m., Monday thru Friday. If the representative is unavailable, please leave a message and your call will be returned as soon as possible.
Job Posted by ApplicantPro
Customer Service Rep(09662) - 1129 West Willow
Customer support specialist job in Enid, OK
Job DescriptionGeneral Job involve operation of all equipment, stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility. Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.
Customer Service Representative - Enid, OK
Customer support specialist job in Enid, OK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Customer support specialist job in Enid, OK
Job DescriptionBenefits:
License reimbursement
Health stipend
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Position Overview:
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Responding promptly to customer inquiries via phone and email.
Providing information about insurance policies, coverage details, and claims processes.
Assisting clients with policy changes, updates, and renewals.
Investigating and resolving customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
Customer Service Stock Clerk
Customer support specialist job in Stillwater, OK
SUMMARY: Providing outstanding customer service through a variety of functions including but not limited to, merchandising, promotional preparation, assisting customers with purchases, answering phone inquiries and general housekeeping. In addition, the customer service stock clerk is integral in loss prevention and inventory integrity. The following duties are representative of the various responsibilities of the Customer Service/Stock Clerk position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Stocking shelves, counters, or tables with merchandise.
Setting up displays or arranging merchandise on counters or tables to promote sales.
Checking and organizing merchandise.
Answering customer questions concerning location, price and use of merchandise.
Taking inventory of stock.
May have responsibility in ordering merchandise.
Cleaning the store, dusting merchandise on shelves, sweeping floor, emptying trash.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exceptional customer service skills
Ability to develop product knowledge and selling skills
Ability to maintain regular and predictable attendance
Ability to lift or move merchandise
Math skills to count merchandise and price product
Cooperative and willing to work as a team
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED).
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
OTHER SKILLS and ABILITIES:
Equipment that will be used and available for use are multi-line telephone, fax, copy machine, personal computer/software, forlift, T100 Wheeldolly/hand truck.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will stand on a concrete floor. Talking and hearing are required. The employee frequently is required to walk to
get merchandise and reach with hands and arms to move and shelve merchandise. Also, one will use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit; climb or balance; and stoop or kneel.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions.
The noise level in the work environment Is usually moderate but may increase some of you go to the warehouse.
Farm chemicals and fertilizers are sold in sealed containers, but there is a noticeable odor at times.
Grain is a naturally dusty product. Since feed manufacturing means handling grain, grain dust can be an irritant to those with allergies. Because of dust particles, chemicals, insecticides and odors, those who suffer from allergies may find that Stillwater Milling Company is not an ideal place to work. Also, the wearing of contact lenses may be limited.
General Comments: It is important for the Customer Service/Stock Clerk to present a positive image of Stillwater Milling Company and maintain a good relationship with the customer. Therefore, one must enjoy working with the public. There are a lot of different responsibilities so one needs to like variety in their work; be flexible; and able to deal with change.
Auto-ApplyService Advisor
Customer support specialist job in Stillwater, OK
Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Service Advisor Duties Include but are not limited to:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
Auto-ApplyCasino Services Agent - Ponca City
Customer support specialist job in Ponca City, OK
Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
MINIMUM QUALIFICATIONS:
* Must be 18 years of age or older.
* High School Diploma/GED
* Prior cash handling experience required
* Gaming, Hospitality or Customer Service industry experience preferred
* Previous direct customer service experience required
* Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation.
* Required to maintain a valid Driver's License.
* Required to provide documents to show the applicant is eligible to work in the United States.
* Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
* Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities
COMMUNICATION:
* Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
* Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
* Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
* Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications.
* Performs all other related and compatible duties as assigned
GUEST SERVICE:
* Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
* Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
* Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible.
* Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
* Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue.
REGULATORY COMPLIANCE:
* Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
* Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
* Accurately balances assigned bank.
* Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports.
* Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual.
* Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries.
* Maintains a clean player tracking database.
* Routinely inspects stock of printed material, and notifies management when supplies are low.
* Complete all gaming forms and reports.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES:
* Requires knowledge, skills, and experience in accurately handling various forms of cash transactions.
* Ten-key skills required.
* Ability to balance a high volume of currency on a consistent basis.
* Ability to read, write, speak and understand the English language.
* Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings.
* Ability to read Company newsletters, work instructions, and departmental schedules.
* Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
* Ability to protect the Company's value by keeping information confidential.
* Ability to perform assigned tasks under frequent supervision.
* Ability to follow written and verbal instructions.
* Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
* Oral and written communication skills required along with the ability to prepare written documents and complete reports.
* Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers.
* Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system.
* Ability to track, verify and issue rewards for guests when appropriate level of play has been established.
* Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
* Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
* Ability to travel locally or between properties as needed.
* Ability to maintain physical condition and stamina appropriate to performance of assigned duties.
* Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
* May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.
* Reconcile all transactions in the computer at the end of each shift.
* Verify amounts of loose coins and strapped currency.
PHYSICAL DEMANDS:
* The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time.
* Ability to sit, stoop, kneel, crouch, and crawl while performing duties.
* Ability to use arms to reach and lift above shoulders.
* Must have normal auditory and good verbal communication.
* Ability to lift upwards of 20 pounds.
* Ability to drag, push, or pull up to 30 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
* Regularly uses personal computer systems and/or other devices to effectively perform job functions.
* Exposure to second-hand smoke.
* Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules.
* Noise level in the work environment is moderate to high.
Auto-ApplyMember Services Representative
Customer support specialist job in Enid, OK
Job Details Enid, OKDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Warehouse and Delivery Support Specialist
Customer support specialist job in Ponca City, OK
Provide warehouse and delivery support for soft drink brands such as Dr Pepper, RC, A&W, 7-UP, and others. Responsibilities include some or all of the following:
Warehouse support of picking and palletizing products
Forklift operations within warehouse (if trained; if not, then will be provided training)
General Maintenance/Housekeeping of Facility
Occasionally Accompany Commercial Drivers to stores to help deliver and stock product
Occasionally Deliver small loads utilizing company vehicles (good driving record required)
Valid Drivers License with Clean Driving Record Preferred
Upward mobility to positions such as Commercial Drivers.
Competitive Compensation
Employer Paid Health Insurance for Employee
Paid Vacation and Sick Leave
Individuals must be able to work within a team environment, and deal pleasantly with customers.
The job requires a moderate level of physical exertion, so must be reasonably physically fit.
Auto-ApplyService Advisor
Customer support specialist job in Stillwater, OK
Full-time Description
As part of the Open Road Collision group DBA Bill Knight Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.
Key Responsibilities:
Act as the primary contact for customers and insurance companies throughout the repair process.
Review and verify estimates from insurance companies and our shop's estimating staff, ensuring accuracy and completeness.
Provide regular status updates to customers, maintaining clear and positive communication at every stage.
Submit estimates and necessary supplements to insurance companies for timely processing.
Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.
Why Work With Us?
· Team-oriented culture
· I-CAR Gold Certified
· OEM Certified
· Streamlined workflow for increased earning potential
· Opportunities for professional growth and certification
· Competitive compensation and benefits (discussed upon interview)
· Commitment to safety, quality, and a positive work environment
Requirements
Requirements
Demonstrated ability to work independently and as part of a collaborative team.
High attention to detail and a commitment to delivering top-quality workmanship.
Dependable, and customer-focused mindset.
Positive Attitude - Self-motivated and takes initiative to deliver exceptional service.
Outstanding Customer Service - A customer-first approach is essential.
Organizational Skills - Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
Computer Skills - Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
Team Player - Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
Must be 18 years or older to apply.
Customer Service Rep(09660) - 1726 S. Division Street
Customer support specialist job in Guthrie, OK
General Job Duties involve operation of all equipment, stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility.
Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.
Customer Service Rep(09662) - 1129 West Willow
Customer support specialist job in Enid, OK
Job Description
General Job Duties involve operation of all equipment, stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility. Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person.
Customer Service Stock Clerk
Customer support specialist job in Stillwater, OK
Job Description
SUMMARY: Providing outstanding customer service through a variety of functions including but not limited to, merchandising, promotional preparation, assisting customers with purchases, answering phone inquiries and general housekeeping. In addition, the customer service stock clerk is integral in loss prevention and inventory integrity. The following duties are representative of the various responsibilities of the Customer Service/Stock Clerk position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Stocking shelves, counters, or tables with merchandise.
Setting up displays or arranging merchandise on counters or tables to promote sales.
Checking and organizing merchandise.
Answering customer questions concerning location, price and use of merchandise.
Taking inventory of stock.
May have responsibility in ordering merchandise.
Cleaning the store, dusting merchandise on shelves, sweeping floor, emptying trash.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exceptional customer service skills
Ability to develop product knowledge and selling skills
Ability to maintain regular and predictable attendance
Ability to lift or move merchandise
Math skills to count merchandise and price product
Cooperative and willing to work as a team
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED).
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
OTHER SKILLS and ABILITIES:
Equipment that will be used and available for use are multi-line telephone, fax, copy machine, personal computer/software, forlift, T100 Wheeldolly/hand truck.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will stand on a concrete floor. Talking and hearing are required. The employee frequently is required to walk to
get merchandise and reach with hands and arms to move and shelve merchandise. Also, one will use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit; climb or balance; and stoop or kneel.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions.
The noise level in the work environment Is usually moderate but may increase some of you go to the warehouse.
Farm chemicals and fertilizers are sold in sealed containers, but there is a noticeable odor at times.
Grain is a naturally dusty product. Since feed manufacturing means handling grain, grain dust can be an irritant to those with allergies. Because of dust particles, chemicals, insecticides and odors, those who suffer from allergies may find that Stillwater Milling Company is not an ideal place to work. Also, the wearing of contact lenses may be limited.
General Comments: It is important for the Customer Service/Stock Clerk to present a positive image of Stillwater Milling Company and maintain a good relationship with the customer. Therefore, one must enjoy working with the public. There are a lot of different responsibilities so one needs to like variety in their work; be flexible; and able to deal with change.
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Warehouse and Delivery Support Specialist
Customer support specialist job in Ponca City, OK
Job Description
Provide warehouse and delivery support for soft drink brands such as Dr Pepper, RC, A&W, 7-UP, and others. Responsibilities include some or all of the following:
Warehouse support of picking and palletizing products
Forklift operations within warehouse (if trained; if not, then will be provided training)
General Maintenance/Housekeeping of Facility
Occasionally Accompany Commercial Drivers to stores to help deliver and stock product
Occasionally Deliver small loads utilizing company vehicles (good driving record required)
Valid Drivers License with Clean Driving Record Preferred
Upward mobility to positions such as Commercial Drivers.
Competitive Compensation
Employer Paid Health Insurance for Employee
Paid Vacation and Sick Leave
Individuals must be able to work within a team environment, and deal pleasantly with customers.
The job requires a moderate level of physical exertion, so must be reasonably physically fit.
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