Customer support specialist jobs in Fort Wayne, IN - 302 jobs
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Court Services Representative
Allen County-In 4.5
Customer support specialist job in Fort Wayne, IN
Allen County Job Descriptions
COURT SERVICES REPRESENTATIVE
Department: Superior Court - Family Relations Division FLSA Status: Nonexempt Classification/Level: B4 Date Last Reviewed: 5/2023
Under the direction of the Administrator of CHINS, the Court Services Representative is responsible for facilitating, scheduling, and executing essential functions of the Family Relations Division, in particular the intake and resolution of domestic relations, adoption and Children in Need of Services (CHINS) abuse/neglect cases. This position is covered under the Superior Court Employee Handbook. This is an employee-at-will position.
ESSENTIAL FUNCTIONS:
Responsible for receiving pleadings and issuing court orders as authorized by the Judge on domestic relations and adoption cases.
Reviews adoption cases for accuracy and completeness of paperwork to ensure that files are ready for final hearing.
Enters orders related to cases filed in the Family Relations Division, including findings, notices, letters and related correspondence into statewide software applications.
Responsible for conducting abuse and neglect case facilitations in compliance with local trial rules and in coordination with initial and dispositional hearing schedules.
Coordinates Alternative Dispute Resolution services in Domestic Relations cases, including the development and maintenance of the court's civil arbitration program.
Coordinates self-represented litigant services in Domestic Relations cases, including operational coordination of the court's self-represented litigant clinic.
Assists in scheduling dependency/domestic relations and adoption cases for three judicial officers.
Prepares memos, letters, statistical reports and other department correspondence.
Responsible for assisting the public, answering telephones and returning calls, performing scheduling tasks, and accessing court case files.
Coordinates the court's Mental Health Track, Family Court Project and other court improvement programs.
Participates in special events that contribute toward public awareness of and utilization of Court services, including Adoption Day, pro se days, mediation days, CLE training and Conference on Youth.
Performs all other duties as assigned, including overtime as required.
REQUIREMENTS:
High School Diploma or GED with specialized training beyond High School in Paralegal or Criminal Justice Fields and more than one year of court related experience
Ability to pass applicable Indiana Supreme Court and case management certifications in order to use INCite, Odyssey, and Quest Case Management Systems
Familiarity with intake of pleadings and issuance of notices, pleading and certain court orders in order to assist litigants and attorneys with the filing and processing of accurate pleadings
Familiarity with Indiana Code Title 31/CHINS, adoption, paternity, dissolution and child support, as well as court policies and procedures governing domestic relations filings
REQUIREMENTS: (continued)
Understanding of federal, state, and local trial rules and statutes governing CHINS and domestic relations case processing and scheduling
Strong computer skills with the ability to use Microsoft Office and other job related software
Ability to use computer, court recording equipment, copier, scanner, fax and other job related equipment
Familiarity with electronic document production and filing techniques
Ability to type at least 40 WPM
DIFFICULTY OF WORK:
The Court Services Representative performs work that is moderately complex when receiving pleadings and issuing court orders as authorized by the judge. Understanding of court policies, procedures and federal and state statutes related to CHINS, domestic relations and adoption cases in order to review cases for accuracy and completeness of paperwork.
RESPONSIBILITY:
The Court Services Representative performs work that requires some analysis and judgment when conducting abuse and neglect case facilitations and reviewing domestic relations cases. Errors in work are not immediately apparent, but are revealed through adverse effects on subsequent operations.
PERSONAL WORK RELATIONSHIPS:
The Court Services Representative maintains frequent contact with other County employees, personnel from related government and social agencies, and members of the general public when facilitating, scheduling and executing essential functions of the Family Relations Division.
WORKING CONDITIONS:
The Court Services Representative works in and out of an office setting with frequent sitting and the ability to move about freely. Frequent lifting of up to forty pounds and some bending, pushing/pulling loads, reaching overhead and kneeling is required. Frequent mental/visual effort and detailed inspection exist and very frequent typing, attention to detail, monitoring of equipment and proofreading is to be expected.
SUPERVISION:
None
LICENSING:
None
IMMEDIATE SUPERVISOR:
Administrator of CHINS
HOURS:
8:00 am - 4:30 pm; 37.5 hours/week; overtime as required
EEO CATEGORY:
0106
WORKERS'S COMP CODE:
8820
$25k-32k yearly est. 7d ago
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Commercial Lines Customer Service Agent
The Dehayes Group
Customer support specialist job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Commercial Lines Customer Service Agent (CSA)
Primary Role:
The Commercial Lines Customer Service Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction.
Key Responsibilities:
Market and place commercial lines new business and renewal accounts.
Maintain and service assigned accounts, ensuring accuracy and timeliness.
Update insurance applications and gather underwriting information, including loss runs.
Prepare and issue proposals, binders, auto ID cards, and renewal certificates.
Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures.
Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience.
Qualifications:
Active Indiana Property & Casualty license required
Minimum of 5 years of commercial insurance brokerage or equivalent experience
Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency
Experience with real estate and contracting accounts is highly preferred
Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations
Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems
Excellent time management, organizational and verbal and written communication skills
High level of self-motivation and ability to work independently
Strong attention to detail and accuracy
Strong mathematical aptitude preferred
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 2d ago
Customer Service Representative | Freight Brokerage
Circle Logistics, Inc.
Customer support specialist job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
$27k-36k yearly est. 2d ago
Customer Enrollment Associate In Office
The Whittingham Agencies
Customer support specialist job in Marion, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 7d ago
Customer Service Specialist
Bard Manufacturing 3.7
Customer support specialist job in Bryan, OH
Job Description
Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Specialist at our Corporate office in Bryan, OH. The hours for this position are 9:00am-6:00pm.
For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products.
Role Overview:
The Customer Service Specialist is responsible for supporting personnel in the Customer Service Department and providing coverage for Customer Service Representatives during absences and peak business periods. The role involves performing a variety of administrative tasks with professionalism and efficiency.
Key Responsibilities:
Act as a backup Customer Service Representative as needed, including entering and releasing orders to ensure continuity of service.
Manage the full return goods process, including initiating return requests, resolving issues, finalizing returns, and generating credit memos.
Provide timely pricing and product availability information to supportcustomer inquiries and internal stakeholders.
Process and issue daily shipment invoices accurately and on time.
Organize, attach, and scan shipping documents to ensure proper recordkeeping and accessibility.
Provide front desk support and perform receptionist duties as required.
Liaise with customers and internal teams to support post-sales service activities and address inquiries.
Investigate and resolve freight billing discrepancies to maintain accurate invoicing and customer satisfaction.
Prepare and process credit memos related to customer service activities.
Handle all billing for training sessions and commissioning services.
Maintain and update the Daily Shipping Report to track outgoing shipments and support logistics operations.
Assign LTL freight charges to daily shipments in coordination with the shipping department.
Record and address shipping discrepancies to ensure proper documentation and resolution.
Perform additional duties and projects as assigned to support department goals and business operations.
High School diploma required; Associate's degree in Business, Logistics, or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience.
Familiar with administrative and clerical processes, including file and record management, form creation, and standard office procedures and terminology.
Proficient in Microsoft Word, Excel, Outlook, and experience with ERP systems such as Epicor preferred.
Superior written and verbal communication skills, with a strong customer service orientation.
Ability to read, comprehend, and interpret written information and instructions.
Strong attention to detail and commitment to accuracy in task completion.
Demonstrated ability to maintain a positive and cooperative attitude in team settings.
Comfortable working in a fast-paced, dynamic environment.
Benefits:
Join our team and enjoy a comprehensive benefits package designed to support your well-being and future:
Competitive salary
Complete healthcare coverage (medical, dental, and vision)
Life insurance
401(k) retirement plan
Generous paid time off and holidays
Gym membership reimbursement
Tuition reimbursement
Free access to Marathon Health Clinic for employees and covered family members
Bard Manufacturing Company is an Equal Opportunity Employer
$26k-32k yearly est. 14d ago
Customer Service Representative (Part-Time)
Dayton Freight 4.6
Customer support specialist job in Markle, IN
Shift Available: 4:00 PM - 9:00 PM * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
* Assist the Service Center Manager
* Take and deliver messages for the Service Center Manager and Account Managers
* Provide assistance to Drivers
* Prepare bills of lading and delivery receipts
* Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
* Payroll
* Data entry
* Freight reports
* Driver collect reports
* Billing and filling
Qualifications
* Skillful in Microsoft Office Programs
* Excellent keyboarding skills
* Has worked in a fast paced environment and has excellent attention to detail
* Experience with handling a high volume of phone calls
* Exceptional communication and customer service skills
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Customized training program
* Professional, positive and people-centered work environment
* Modern facilities
* Shift: Evening position, 5 PM - 10 PM
Physical Demands
This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$34k-40k yearly est. Auto-Apply 22d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer support specialist job in Fort Wayne, IN
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialistsupport, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$28k-33k yearly est. 9d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer support specialist job in Fort Wayne, IN
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Fort Wayne area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$32k-45k yearly est. 60d+ ago
Neighborhood Engagement Specialist
Rhino Roofing & Windows Inc.
Customer support specialist job in Auburn, IN
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Training & development
As a Door-to-Door Canvasser, you will be the face of Rhino Roofing, engaging with homeowners in designated neighborhoods to promote our services. Your main goal will be to generate leads and schedule free roof inspections. This role is ideal for confident, self-motivated individuals who thrive on meeting new people and achieving results.
Responsibilities:
Visit assigned neighborhoods to speak with homeowners about their roofing needs.
Educate potential customers about Rhino Roofings services and benefits.
Identify and qualify leads, collecting necessary contact information.
Schedule free roofing estimates for interested homeowners.
Provide excellent customer service and represent Rhino Roofing professionally.
Track interactions and maintain organized records of leads and appointments.
Qualifications:
Strong communication and interpersonal skills.
Outgoing, energetic, and self-motivated personality.
Ability to handle objections and turn conversations into opportunities.
No prior experience necessary training will be provided.
Comfortable walking and working outdoors for extended periods.
Must be at least 18 years old and legally authorized to work.
What We Offer:
Competitive pay structure with commission and bonuses.
Flexible scheduling options.
Comprehensive training and support to ensure your success.
Opportunities for growth within the company.
A fun and rewarding work environment.
$28k-46k yearly est. 9d ago
IDAP TS/MS Representative
Eli Lilly and Company 4.6
Customer support specialist job in Gas City, IN
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Position Brand Description:
The Technical Services and Manufacturing Sciences (TS/MS) Representative is a technical position that supports, develops and implements a technical agenda for their area of responsibility. The TS/MS Representative is responsible for providing technical leadership for activities within Indianapolis Device Assembly & Packaging (IDAP), including new product commercialization and commercial product support. Primary objectives include reliable and compliant manufacturing of products, continuous improvement of processes, and supporting day-to-day operations of process teams.
Key Objectives / Deliverables:
Execute the overall technical agenda for the IDAP site.
Provide technical support to non-routine (e.g., deviation, complaint) investigations, including consultation on quality and stability issues acting as product expert.
Prepare, review, and approve, as required, relevant technical documents such as: annual product reviews, change controls, regulatory submissions, deviations, validations, procedures, PFDs, PFMEAs, etc.
Lead technical projects to improve process control and/or productivity.
Drive technical consistency across process teams.
Serve as interface with upstream suppliers, and global device / drug product networks.
Own batch records and revisions, ensuring they are current and accurate.
Facilitate equipment commissioning and qualification activities, as required
Collaborate with Commercialization Project Manager as well as cross-functional tech transfer team members to commercialize new products in IDAP
Understand the scientific principles required for Device Assembly and Packaging operations
Support regulatory submissions as needed
Understand and implement global requirements and standards into Process Teams.
Own and maintain structure and content for electronic batch tickets.
Monitor process control and capability.
Provide off hours support as needed to process team
Basic Requirements:
Bachelor's degree or equivalent in a STEM discipline
Technical / Scientific knowledge.
Clear understanding of cGMPs.
Additional Preferences:
Good written and oral communications.
Good teamwork and interpersonal skills.
Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$66,000 - $149,600
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
$66k-149.6k yearly Auto-Apply 11d ago
Customer Service Representative - Fort Wayne, IN
Kedia Corporation
Customer support specialist job in Fort Wayne, IN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-36k yearly est. 1d ago
Field Customer Service Representative
Cs&S Staffing Solutions
Customer support specialist job in Fort Wayne, IN
through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Field_Customer_Service_Representative_J02145210.aspx *You can apply through Indeed using mobile devices with this link.
Job Description
Tired of manufacturing sales? Then this opportunity may be for you!
A global tier 1 automotive logistics vendor is seeking a Field Customer Service Representativefor their operation in the Ft Wayne area. The basic responsibility of this position will be to properly manage the automaker's assets between them and their suppliers. The ideal candidate will be an OEM (Tier 1, 2 or 3) account manager or sales rep. in the automotive industry.
Key Accountabilities and Duties
Provide face-to-face training on procedures and systems to ensure compliance
Account Analysis and control
Support automaker on new vehicle launches
Escalate issues if not resolved
Conduct audits of suppliers to ensure compliance
Work with suppliers, 3pls and manufacturing plant personnel
Requirements
Bachelor's degree or equivalent experience
Minimum of 2 yrs of sales/customer service - OEM and or logistics preferred, but will consider other sales/customer service experience
Ability to travel by car or plane to supplier/OEM sites
Ability to speak English AND Spanish is preferred, but required
Compensation: $62,000 + 10% bonus
Relocation: No relocation is being offered
Additional Information
$27k-36k yearly est. 1d ago
Customer Service Representative
Transmission & Fluid Equipment
Customer support specialist job in Fort Wayne, IN
Are you looking for an opportunity where you can grow within an organization? By joining Transmission & Fluid Equipment Inc, one of the country's largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career opportunities while being rewarded for your hard work!
TFE provides online ordering, bar coding and kits in addition to Just-in-Time (Kanban) ordering for customers. TFE also provides on-site plumbing of hydraulic systems with hose, tubing and hydraulic adapters. These services complement our full line of Power Transmission products from manufacturers like Baldor/Dodge, Rexnord, Martin Sprocket & Gear, The Gates Rubber Company, Renold Jeffrey and Nord.
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Key position responsibilities include:
• Maintain and improve Customer relationships
• Address Customers' needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast pace environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services
• Update customer information in CRM (Customer Relationship Management) system
• Other duties may be required
While we provide excellent training opportunities, the qualified candidate will have a minimum of 2+ years of customer service or sales in a Manufacturing or distribution environment. Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred. Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs is preferred. Working experience with Trend ERP system is a plus. Strong analytical, mathematical and mechanical aptitude is required to be successful in this role.
Transmission & Fluid Equipment Inc provides a team environment that fosters personal growth and development. We believe in getting the right people on our team so if you are a high-energy person and effective in achieving sales results then we want to hear from you!
Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Professional development assistance
WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
$27k-36k yearly est. 60d+ ago
Customer Care Specialist
Keystone RV 4.2
Customer support specialist job in Goshen, IN
Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.
Key Responsibilities:
Respond to customer and dealer inquiries via phone and email in a timely and professional manner
Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
Troubleshoot product and system issues with clarity and patience
Document customer interactions and solutions in the CRM system
Guide customers through product features, warranties, and basic maintenance tips
Follow up on support cases to ensure satisfaction and resolution
Qualifications:
2+ years of customer service experience (phone/email)
Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
Excellent communication and problem-solving skills
Detail-oriented with a commitment to high-quality support
Preferred:
Experience using CRM or customersupport platforms preferred
Experience in the RV, automotive, or outdoor recreation industries
What We Offer:
Competitive pay
Benefits package (health, dental, etc.)
Supportive team environment
Opportunities for growth in a fast-moving industry
Training on RV systems and customersupport tools
Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.
$31k-36k yearly est. 60d+ ago
Customer Service Rep
Domino's Franchise
Customer support specialist job in Bluffton, IN
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional Information
Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$27k-36k yearly est. 60d+ ago
Patient Support Call Center - Full-Time
Bridgeview Eye Partners 4.6
Customer support specialist job in Fort Wayne, IN
The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS!!!! PAID HOLIDAYS OFF (after 60 days)!!!!
ESSENTIAL RESPONSIBILITES:
Ensures Quality of Care and Exceptional Customer Service through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient's needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES:
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
$26k-33k yearly est. 48d ago
Deposit Services Specialist I
Sb Financial Group, Inc. 4.0
Customer support specialist job in Defiance, OH
State Bank has an immediate opening for a Full Time Deposit Services Specialist to join our team at our Defiance Corporate Office. This position will be responsible for a variety of duties related to the servicing of deposit accounts (non-posts, overdrafts, ACH activity, etc.) as well as servicing debit cards, ATM cards and credit cards. A minimum of two (2) years of retail banking experience, with specific experience in Deposit Services, is normally required.
State Bank offers a comprehensive benefits package which includes: competitive wages, quarterly bonuses, paid time off, paid holidays, company-paid Short Term, Long-Term and AD&D insurance, 401(k) plan with company match, ESOP, voluntary life insurance, Aflac supplemental plans, pet insurance and more!
Apply today and see what State Bank is a great place to work!
Equal Opportunity Employer
$33k-47k yearly est. Auto-Apply 60d+ ago
eServices Specialist I
Beacon Credit Union 3.9
Customer support specialist job in Wabash, IN
Role
Responsible for processing all inclearing files accurately and efficiently, including check return processing, Mobile Deposit Capture transactions, ACH, and wire transfers (domestic and international). Additionally, provide comprehensive support and troubleshooting assistance to member centers and credit union members across all digital products. Assist with account research to resolve member inquiries and support internal departments, ensuring smooth operations and a positive member experience.
Major Duties and Responsibilities
Performs Share Draft (check) processing, including daily inclearing, file load error resolution, return item handling, and both critical and non-critical NSF (non-sufficient funds) reviews. Makes decision-based actions on check returns for NSF, closed accounts, and other exception conditions.
Performs daily ACH processing, including inbound and outbound files. Completes resolution of file load errors. Handles ACH return items, including both critical and non-critical NSF (non-sufficient funds) cases. Makes decision-based actions on ACH returns due to NSF, closed accounts, invalid account information, and other exception conditions. Ensures compliance with NACHA rules and institutional policies while maintaining accuracy and timeliness in processing.
Processes wire transfers (domestic and international using Payments Exchange and US Bank systems both inbound and outbound).
Provides administrative back office support for all digital services. Sets up and maintains eStatement and Business Online Banking users etc. and maintains all electronic services databases, including removing all inactive users or closed memberships.
Provides support to members and internal staff for all digital banking services, such as Retail and Commercial Online Banking, Mobile Banking, Bill Pay and Remote Deposit Capture.
Processes Mobile Deposit Capture transactions and files.
Collaborates with the Fraud Department and Accounting Department to resolve issues and collect data. Assists in fraud monitoring related to check activity, escalating unusual or suspicious items as necessary.
Performs other duties as assigned.
Position Qualifications Three to five years of technical call support or financial services experience High School Diploma or HSE
Excellent communication and member service skills Sound judgment skills A significant level of trust and diplomacy is required, in addition to courtesy and tact Ability to multitask Ability to work independently Working knowledge of Word, Excel, Outlook and Internet and how to navigate various electronic devices (ie cell phones, tablets, laptops) in order to use the device to access Beacon's electronic applications
Standard position hours are Monday through Friday 8:15-5 and Saturday 8:45-12 (anticipated to be one Saturday every 5 weeks). When scheduled to work Saturday morning, the employee will have a 1/2 day off during the same calendar week.
Available Benefits Include: - Health, dental and vision insurance - Paid time off - 401(k) match - Incentive/bonus program - Tuition reimbursement - and more!
Why Beacon?
At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.
$34k-40k yearly est. 21d ago
Personal Lines Customer Service Agent
The Dehayes Group
Customer support specialist job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Personal Lines Customer Service Agent (CSA)
Position Summary:
The primary function of this role is to provide day-to-day maintenance and servicing of Personal Lines accounts. This includes marketing and placing renewal business, partnering with Producers to quote and secure new Personal Lines accounts, and ensuring consistently high levels of client service and satisfaction.
Duties:
Review all applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines.
Prepare and/or authorize auto ID cards as needed.
Prepare and/or authorize binders and Evidence of Property Insurance when required.
Initiate, review, prepare, and process renewals, endorsements, cancellations, and related transactions.
Handle mortgagee and lienholder requests and inquiries via phone and written correspondence.
Assist the Producer and Office Manager with collections and process additional or return premiums.
Process additional or return premiums for agency-billed transactions.
Take claim reports, maintain claim files, mail claim cards to insureds, complete SR21 forms when required, and order police reports as needed.
Review company-issued policies and endorsements for accuracy.
Enter all non-downloaded policy data into the agency management system in accordance with agency procedures.
Participate in training seminars and classes to enhance professional skills and knowledge.
Scan and upload all relevant documents into the agency system.
Maintain the Expiration List and ensure all policies are renewed or rewritten prior to expiration.
Run carrier downloads and process them appropriately.
Enter endorsement requests and new business applications directly into carrier systems.
Obtain underwriting information for carriers as requested.
Run reports and prepare quotations as needed.
Monitor cancellation and late-payment notices; mail annual late-pay/EFT letters to insureds, including retrieving billing notifications from the Allied system.
Set up and maintain customer information in the agency system, including profiling customers and ensuring accurate contact information.
Perform other duties as assigned.
Qualifications:
Active Indiana Property & Casualty License.
Minimum of 1 year of insurance agency experience.
Extensive knowledge of all personal insurance lines, especially those products offered through the agency.
Comprehensive understanding of agency operations, including claims handling, procedures, personal lines rating, agency management systems, and relevant insurance laws and codes.
Proficiency in electronic workflow environments; experience with Applied Epic preferred but not required. Proficiency with Outlook, Word, Excel, document management tools, carrier proprietary systems, and phone systems.
Familiarity with risk assessment and risk management techniques.
Excellent time management, organizational and verbal and written communication skills.
High degree of self-motivation and self-direction.
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 3d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Customer support specialist job in Milford, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
How much does a customer support specialist earn in Fort Wayne, IN?
The average customer support specialist in Fort Wayne, IN earns between $26,000 and $60,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Fort Wayne, IN