Customer Support Specialist Jobs in Glen Burnie, MD

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Fannie Mae, Merck, Okta, or Salesforce among many other leading organizations in the Baltimore area. Are you eligible? You can apply to Year Up United if you are: - 18-29 years old - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. Some coursework is eligible for college credit. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Cyber Security - Data Analytics - Helpdesk/Desktop Support - Project Management Support - Banking & Customer Success Get the skills and opportunity you need to launch your professional career. 80% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Baltimore, MD-21201

We are seeking an experienced Health Plan Customer Support Agent with a background in handling medical insurance. The ideal candidate will have excellent communication skills, a strong understanding of medical insurance processes, and the ability to provide exceptional customer service in a fast-paced environment. Key Responsibilities: Handle inbound and outbound calls related to medical insurance inquiries, claims, and billing. Assist patients, providers, and insurance companies with questions regarding insurance coverage, benefits, and eligibility. Process insurance claims, authorizations, and referrals accurately and efficiently. Resolve customer complaints and issues with professionalism and empathy. Maintain detailed and accurate records of customer interactions and transactions in the database. Provide information and guidance on insurance policies, procedures, and regulations. Collaborate with other departments to ensure seamless customer service and issue resolution. Stay up-to-date with changes in insurance policies and procedures to provide accurate information to customers. Qualifications: Must have 1 year or more of experience in a medical insurance call center environment. Specifically, a candidate who has worked for Aetna, Blue Cross Blue Shield, UHC, Kaiser, or any other medical insurance plan. High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 2 years of experience in a call center or customer service role, with a focus on medical insurance. Strong knowledge of medical insurance terminology, processes, and regulations. Excellent verbal and written communication skills. Proficiency in using customer service software and databases. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Bilingual skills (preferred but not required).

Job Title: Customer Care Specialist Position Type: Full-Time Clearance Level: Top Secret Clearance (TS/SCI) Overview: Our Customer Service Center is looking for an energetic and welcoming Customer Care Specialist to deliver exceptional, high-touch customer service to our in-person visitors. In this role, you'll be the first point of contact, providing warm greetings and initial assistance for technical inquiries while supporting various IT-related tasks. Ideal candidates will bring a customer-centric mindset, hospitality skills, and a readiness to learn foundational IT concepts. Responsibilities: Greet and engage in-person customers with a positive, professional demeanor. Initiate customer interactions, listen actively, and inquire about technical issues or needs. Deliver excellent service to enhance customer satisfaction and foster strong relationships. Provide basic information on S/ES-ExecTech products, services, and respond to status inquiries. Learn and remember customers' names, delivering a personal touch in all interactions. Answer calls, log tickets, and assist with initial troubleshooting or support requests. Support in issuing passwords, mobile devices, and accessories as needed. Aid in ordering, receiving, and organizing general IT supplies (toner, card readers, cables, etc.). Qualifications: Proven ability to provide high-touch, quality customer interactions that prioritize customer needs. Energetic, detail-oriented, and calm under pressure, with strong problem-solving skills. Excellent verbal communication and listening skills, with the ability to quickly de-escalate tense situations. Strong organizational skills, with the ability to multi-task and manage multiple customer needs simultaneously. Proficient in maintaining accurate records within the service center's ticketing system. Quick thinker, able to remain confident and composed when resolving immediate concerns. Work Schedule: Standard hours: 8:00 AM - 5:00 PM, as the primary customer-facing team member. Potential for after-hours rotations for onsite support, including during government closures or early dismissals. Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law.

Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C (Remote). You will be responsible for the following: Extensive CALL CENTER support services for customers Provides overall clerical support functions for the processing activities. Performs a variety of benefit administration and case processing tasks assigned to higher level staff. Enters data into the system of record. Bilingual (English/Spanish) REQUIRED QUALIFICATIONS: (1) Education: A GED or high school diploma is required. (2) General Experience: At least six (6) months to one (1) year of experience working in an office setting answering telephones, retail, etc., or in a similar setting, including demonstrated keyboard board skills, and verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers. (3) Job Description: The Call Team Level I Agent will be expected to receive inbound participant phone calls and provide appropriate customer service support in accordance with defined guidelines. Utilize authorized computer systems to gather and confirm information prompted by incoming calls. The successful candidate will be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract. #CJJobs Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").

Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!

Job Description Great opportunity with growing, successful regional family owned and professionally managed hospitality company, serving customers since 1934. We are seeking an enthusiastic person to provide exceptional service to a specific group of hospitality customers. Responsibilities include all communication, service coordination, inventory control, and the complete satisfaction of these valued customers. Competencies: High school diploma or equivalent Must be comfortable communicating with all levels of management Must display enthusiasm for the hospitality industry while maintaining a positive attitude Must be responsive and articulate Strong communication and organization skills Create an environment of trust by giving and receiving honest communication Communicate in an open, considerate manner with associates, managers, customers, and vendors Manages personnel handling "front line" contact responsibilities of customer network Possess up-to-date computer skills including Microsoft Word, Excel, and Outlook We value customer-oriented, team-driven and motivated employees that contribute to the overall growth of our business. RESPONSIBILITIES Be the face of our company Act as a liason between all assigned customers and the company to ensure clear and consistent communication Monitor all products and services provided by the company and used by the customer to ensure customer's complete satisfaction Actively search for opportunities for improvement by the customer and the company regarding the implementation of all service programs Identify sources of unnecessary expenses and find solutions to reduce Create lasting partnerships built on trust, above expected performance and exceeding budget expectations QUALIFICATIONS Must have a valid driver's license Must have an excellent driving record Must have the ability to lift, push, and pull a minimum of 50 pounds BENEFITS Excellent group benefits package (Medical, Dental, Short-Term Disability, Vision, Life Insurance, and 401k with generous company match) Company car and mobile phone Paid Vacation COMPANY DESCRIPTION Maryland Textile Service is a linen rental supply and commercial laundry company. Our business provides linen, textile, and hygiene services to the hospitality, first class lodging, healthcare, and small business customers. Our company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment. Maryland Textile Service is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Client Service Specialist - Arts Insurance Program Be part of a winning team that leads the way as a Best Practices Agency in Insurance! The Opportunity This full-time Client Service Specialist position is central to the Arts Insurance Program of Maury, Donnelly, & Parr (Arts & Entertainment - Maury Donnelly & Parr, Inc.). The individual in this role will provide support to the Client Managers that manage all assigned accounts. DUTIES AND RESPONSIBILITIES: Processes certificates of insurance (COI), binders, evidences, auto ID cards, applications, renewal requests, endorsements, premium finance agreements, and claim data. Responsible for initial input of account, contact, and policy details into EPIC. Follow up with carriers on status and receipt of all policies, endorsements, and cancellations. Coordinates resolution of pending issues. Performs online carrier ratings. Secure loss runs, experience modification worksheets, and MVRs, FR-19's; orders and follows up on loss runs when requested. Prepares proposals, analysis and summaries as needed. Manages billing inquiries and cancellation notices; provides billing support to Client Manager as needed. Performs other related duties as assigned by management. QUALIFICATIONS: Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience. Hold Maryland Property and Casualty Insurance license, or progress towards licensure. Computer skills required: Applied Systems: Epic Online Database software; Microsoft Office Suite; computer program experience suggested: Monday. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand/walk; frequently required to sit; continually required to utilize hand and finger dexterity and to talk or hear. Normal office environment. PAY RANGE: $45,000-$55,000 AVAILABLE BENEFITS: Our agency offers a collegial work environment, exciting opportunities for professional growth, and generous benefits, including paid maternity leave (after 1 year of work), family health, vision, and dental benefits. 401(k) plan with immediate vesting PLUS many additional company perks. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MDP, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual bonus program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. The above is intended to describe the general content of and requirements for the performance of this job. It is not an exhaustive statement of requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Visit our website to learn more about our organization: ***********************

Telemet America, Inc., based in Alexandria, VA, offers an integrated solution for investment and investor relations professionals, universities, and private investors through Telemet Orion. Fortune 500 companies use Telemet Orion to distribute price, performance, and industry data to key executives. The platform enhances workflow, increases revenue opportunities, improves productivity, and lowers costs for users, making it the smart choice for investment professionals since September 1979. Role Description This is a full-time on-site role for a Client Care Representative at Telemet America, Inc. in Alexandria, VA. The Client Care Representative must have industry experience in investments and will be responsible for providing customer service, support, ensuring customer satisfaction, and delivering a positive customer experience on a daily basis. Qualifications Customer Service Representatives, Customer Support, and Customer Satisfaction skills Knowledge of investment industry or financial markets is absolutely required! Bachelor's degree in Business Administration or Investments is required.

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

JOB TITLE: Customer Service Representative EMPLOYER: Meck Insurance, LLC. REPORTS TO: Brian Meck SUMMARY: Responsible for all aspects of customer service to achieve customer satisfaction, quality service, and compliance with policies and procedures. DUTIES AND RESPONSIBILITIES: · Organizes, directs, and monitors daily activities for new business, renewals, cancellations and customer service. · Answers phones, internet and all other new business inquiries and gathers necessary information for quoting purposes. · Processes insurance quotes and creates quote proposals for new prospects, existing customers and renewals. · Tracks, monitors and processes all client policy renewals. · Directs, implements, and maintains service standards. · Creates, tracks and manages compliance with all Standard Operating Procedures. · Develops expert knowledge of use and efficiencies with Agency Management software system, Xanatek IMS. · Develops, implements, and maintains programs/processes to enhance customer experience and satisfaction. · Performs front desk agent responsibilities as needed to process office, customer and vendor needs efficiently. · Prepares accurate and timely reports as required. · Supports sales, advertising and marketing efforts of agency. · Develops and maintains organized filing systems for all paper and electronic files of agency. · Manages all office functions including telephone, internet, I.T., office supplies, mail, shipping and all other office functions. · Receives, scans, files and sends copies of all new policies, auto ID cards and policy endorsements for all clients. · Tracks new business sources within agency management system. · Performs other related duties as assigned by management. QUALIFICATIONS: • Bachelor's degree (B.A.) or equivalent. • Two years related experience or equivalent. • Proven leadership and business acumen skills • Good judgement with the ability to make timely and sound decisions • Must be able to speak, read, write, and understand the primary language(s) used in the workplace. • Commitment to excellence and high standards • Excellent written and oral communication skills • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm • Acute attention to detail • Strong organizational, problem-solving, and analytical skills • Ability to manage priorities and workflow • Proficient on Microsoft Word, Excel and Power Point. Becomes efficient in IMS Xanatek Agency Management System. • Excellent customer service skills • Ability to understand and follow written and verbal instructions. • Professional appearance and demeanor • Ability to effectively communicate with people at all levels and from various backgrounds. • Property and Casualty License obtained within 90 days of start date • Attention to detail, Strong organization skills and accuracy are absolutely essential to this role. COMPETENCIES: Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Full Time Hours (35-40 Hours) Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Answering calls and emails from customers immediately Clarifying issues Determining the cause of the problems Expediting the corrections or adjustments Following up to ensure resolution Document all case activity using the case management system Record all customer interactions into case management system Follow up daily with all open cases to reduce aging of open cases Ensure speedy closure of customer cases Communicate withe the Customer Service and sales team on order fulfillment and issues Escalate products with high warranty claim issues to the Customer Service Supervisor Requirements: Minimum education requirement: Associate's degree 2-3 years of professional work experience; Consumer products industry preferred Effective leadership, interpersonal, and problem-solving skills Strong organization and communication (verbal and written) skills Ability to work well independently and as part of a team Ability to learn quickly, and take initiative in a fast-paced environment

The Client Service Associate provides primary support to the Wealth Management Team and must possess excellent organizational skills and interpersonal capabilities to effectively interact with teammates, clients, and the back office. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts, movement of funds, and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects, have strong follow-through, and take initiative on tasks. This position is a part-time position working an average of 20 hours per week in the McLean, VA office. Responsibilities Masters custodial, portfolio management, and customer relationship management software and platforms. Maintains various aspects of client accounts including opening new accounts, processing, submitting, and filing documents. Provides client operational support, including getting the client online, entering trades, and executing money movement. Handles alerts and action items from broker/custodial platforms. Assists with data entry into the planning software provided by the firm. Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets. Assists with client presentations, including preparing, assembling, and proofreading various documents for client books; PowerPoint, and Excel documents for presentations; and marketing materials and various forms. Assists with formulation of policies and procedures in regard to opening accounts, maintenance of client files, quarterly preparation of information for client billing and other operational functions performed on a regular basis. Performs various administrative functions; answering and directing incoming telephone calls; opening, dating, and sorting incoming mail; preparation of outgoing US mail, courier, or delivery service packages, ordering of supplies; and equipment maintenance. Performs various clerical duties including copying, printing, assembling, and binding of material for special projects as needed. Organizes client files and securely handles confidential material. Maintains information in the contact management system. Professional Experience Experience in financial services industry with operations or sales assistant experience preferred. Proficiency with Microsoft Office - Power Point, Excel, Word, Outlook. Undergraduate degree preferred. Personal Attributes Collaborative team player with positive attitude. Excellent written and verbal skills to effectively communicate with clients, teammates, and other parties on behalf of the team. Ability to organize and prioritize work to manage competing business priorities. Detail-oriented with excellent follow-through. Unquestionable integrity and good judgment. Ability to learn new processes quickly and take initiative. Strong client orientation and customer service skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Cary Street Partners participates in e-Verify and will submit your I-9 documentation to the federal government to confirm your legal eligibility to work in the United States.

About the Company Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position. Key Responsibilities Provide excellent customer service to all customers and adhere to department service level requirements Ensure privacy of customer information by adhering to Quantum's verification standards Conduct research, follow-up on customer requests and input adequate notation for all customer related communications Provide customers with accurate and precise information in response to their requests Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations Perform continuous outreach to established customers, with a focus on customer retention Collaborate with multiple departments to address customer requests Prepare contracts and other legally binding documents for execution by our customers Qualifications (Knowledge/Skills/Abilities/Experience) Bilingual (English/Spanish) required Ability to learn and adapt in a fast paced and remote environment Excellent problem solving skills and an ability to think outside the box Must be able to work productively and independently with the ability to prioritize assignments and issues of significance Open to procedural changes Must possess excellent communication skills (verbal and written) Must be an adept multitasker and demonstrate the ability to manage competing priorities Preferred experience in financial services product knowledge Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software 3+ years experience in a Customer Service role Must be able to work flexible hours and willing to perform different tasks as assigned Suggested Hours: 9:30am-6:30pm Monday-Friday Hybrid in office/remote

About the Role: We are seeking a highly motivated and detail-oriented Dispatcher/CSR to join our team in Baltimore, MD. As a Dispatcher/CSR, you will be responsible for ensuring the timely and efficient dispatch for our customers, as well as providing exceptional customer service. You will play a critical role in ensuring the smooth operation of our transportation services, and will be an integral part of our team. Reporting Terminal Location: 6331 Tradepoint Ave, Sparrows Point, MD 21219 Reports to: Terminal Manager HR FLSA Status: Non-Exempt Office hours: 8am - 5pm with afterhours engagement as required. Hourly Wage is commensurate with experience. Essential Functions, Job Duties, and Responsibilities Ensures containers are dropped in accordance with customer needs and/or requests. Pre-dispatches the afternoon before for early morning deliveries. Monitors last free day and return dates to avoid chargebacks to company and/or customer. Dispatches all drivers to/from container yard. Quotes rates (does not negotiate). Performs the yard check containers on the yard. Checks containers and chassis as they enter/leave the yard. Works any problems on the yard. Notifies M&R of any maintenance issues and receives work order from M&R for repairs. Assists in recruitment and retention of drivers; maintains team balance (miles/trucks). Provides customer service as needed. Enters information into several computer programs, to include: TMW, Outlook. Currently this position does not act as back-up for anyone. Back-up for this position is the Terminal Manager Trainee and Driver Settlements/Safety Clerk on specific issues. Performs all other duties or projects as assigned. Education and Experience Requirements Associate degree (AA) from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Minimum Skills, Knowledge, and Ability Requirements Computer skills - Proficient in Microsoft Word, Excel, and Windows. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to comprehend 24-hour clock system. Ability to collate time/distance scheduling for 24/7 operation. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Work Conditions, Physical and/or Mental Requirements Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing. Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus. 90% or more time is spent looking directly at a computer. Employee is frequently required to stand, walk (or otherwise be mobile). Employee is frequently required to lift and carry a minimum of 15 pounds. Ability to deal with stressful situations as they arise. Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position. Compensation details: 24-26 Hourly Wage PI6e4dc42d50dd-26***********2

District Partners is working with a prominent membership organization based in Washington, DC, in their search for a dedicated Member Services Specialist to join their team. This organization is committed to serving its members by fostering strong connections and providing support for various membership needs, including cancellations. Their values of integrity, respect, and inclusivity shape a welcoming environment for both team members and the members they serve. In this role, the Member Services Specialist will have a direct impact on member satisfaction by managing requests with care and precision. They'll engage in collaborative efforts with internal teams to ensure member needs are met while upholding the organization's commitment to exceptional service. Located conveniently near Union Station, this is a full-time, on-site position offering the chance to contribute meaningfully to a member-focused mission. Key Responsibilities: Respond promptly to membership requests, including cancellation inquiries, primarily through email. Coordinate with internal contacts to review and process each request. Communicate outcomes to members, providing clarity and support in all interactions. Maintain accurate records of member requests and ensure data integrity within the system. Uphold a high standard of service to enhance member satisfaction. Qualifications: Education: Bachelor's degree preferred but not required; relevant experience in customer service or an administrative role is valued. Experience: Candidates with office experience or a background in member support roles, such as those in financial services, government, or membership organizations, are encouraged to apply. Skills: Strong written communication skills with attention to detail. Typing proficiency of 50+ WPM. Familiarity with office software, Zendesk and email management systems. Personal Attributes: Highly organized, proactive, and able to work independently. Collaborative, team-oriented mindset to work with internal contacts. Location and Schedule: This is a full-time, on-site role, Monday through Friday, located near Union Station in Washington, DC.

Centurion Consulting is looking for a CUI Specialist for an on -site role in Germantown, MD. The CUI Specialist will develop, oversee, execute, and maintain the internal CUI program. Responsibilities: Maintain CUI policies, processes, and procedures to meet NIST 800-171 Compliance. Provide CUI security management education, training, and awareness. Track training completion for onboarding and annual training. Conduct CUI self-assessment and provide the results to the FSO. Manage periodic reviews of the CUI policies, processes, and procedures to ensure they are current and CUI support functions follow those established CUI procedures. Develop and implement policies and procedures for the classification of information. Ensure staff follow established security policies and procedures to classify information. Manage the inventory of controlled unclassified information. Oversee and coordinate the appropriate labeling of CUI documents and perform routine inspections and incident response. Manage operational and programmatic security for a variety of programs and services contracts. Implement all security requirements for DoD and IC programs under purview to ensure compliance with the National Industrial Security Program (NISP) and relevant DoD and IC policies and directives. Basic Requirements: Bachelors degree in business or related field Must be a U.S. Person (e.g., U.S. citizen, lawful permanent resident, U.S. National or a protected individual under 8 U.S.C 1324b(a)(3)) as position requires access to U.S. export restricted materials. 4+ years of security experience in roles with progressive responsibilities 3+ years of overall experience supporting data security or records management. 2+ years of supporting CUI program. Preferred Qualifications: Top Secret security clearance. Facility Security Officer experience Working knowledge of current government-mandated cybersecurity policies and procedures. Able to think logically and analytically in a problem-solving environment. Ability to work in a collaborative environment. Requires exceptional oral and written communication skills. Capacity to gain a thorough knowledge of the relevant specialty area. This position will have access to U.S. export-restricted materials. A successful candidate must be a U.S. citizen, U.S. permanent resident, lawfully admitted into the U.S. as a refugee or granted asylum, or able to obtain U.S. authorization from the Dept. of State or the Dept. of Commerce to access such materials. Position Details: Clearance: Top Secret US Citizenship or Authorization to work in US require Travel: < 10% (CONUS) Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V No third parties or subcontractors

Job Overview: Under minimal supervision, the VDC Specialist produces detailed, constructible BIM/VDC shop models and drawings based on contract documents, design criteria, and/or project instructions. These shop drawings are created to maximize productivity throughout all construction phases, typically following the sequence of Setup & Backgrounds, Initial Detailing, System Modeling, Coordination, and Final Detailing. This role includes troubleshooting BIM model queries and may involve providing work direction to other VDC Technicians. Key Responsibilities: Setup and Backgrounds: Organize and integrate AEC data for use in shop drawings following company standards. Set up and manage shop drawing files according to project scope and requirements. Initial Detailing/System Modeling: Create 3D models of piping, plumbing, and/or ductwork systems in line with building codes, construction standards, contract documents, and instructions from project leadership. Route piping, plumbing, and/or ductwork systems per company standards. Accurately represent all components and systems according to company standards. Identify and communicate issues that require clarification to project leadership. Coordination: Coordinate piping, plumbing, and/or ductwork systems with other trades. Reroute piping, plumbing, and/or ductwork as necessary to resolve conflicts. Produce sign-off record drawings. Final Detailing: Add final text, tags, and dimensions to complete shop drawings and other supporting details as per company standards. Prepare final piping/plumbing spool sheets, Bill of Materials (BOM), or MAJ files as required. Make revisions as needed per Quality Assurance/Quality Control (QA/QC) feedback. May prepare equipment take-offs and buyout item lists. Additional Responsibilities: Perform other duties as assigned. May provide work direction, training, and/or mentoring to other detailers, depending on project size and scope. Contribute to the organization's desired safety and work culture. Qualifications: 6+ years of AEC industry or trade-specific experience. Bachelor's degree preferred. 6+ years of drafting/design experience in the piping, plumbing, or sheet metal industry or relevant AEC experience with BIM/CAD training. Strong working knowledge of construction practices, with an emphasis on mechanical systems preferred. Proficient in Revit, AutoCAD, Autodesk Fabrication, or Navisworks. Proficient in MS Office Suite. Knowledge of building codes specific to piping and plumbing industries (for those specializing in these systems).

Piper Companies is seeking a Budget Specialist (Hybrid) to join a clinical research organization in Bethesda, MD. The Budget Specialist (Hybrid) will develop and revise clinical trials budgets for industry-sponsored clinical studies Responsibilities of the Budget Specialist:Keep bidding tools and data libraries up-to-date to ensure accurate budget forecasting and preparation. Develop and adjust budgets for clinical trials Act as the main contact for clients, participating in budget-related presentations and meetings. Review requests for proposals (RFPs) and protocol details to gather necessary information for budget creation. Requirements for the Budget Specialist:2-4 years of relevant experience Excellent budgeting and forecasting abilities Master's degree in a life science field or an MBA is preferred Compensation for the Budget Specialist:Salary Range: $70,000 - $85,000 **depending on experience**Full Benefits: Cigna Medical/Dental/Vision, 401k Perks: Hybrid (3 days remote), PTO Keywords: CRO, contract research organization, clinical trials, budgeting, forecasting, bidding tools, data library, RPP, request for proposal, protocol review, client liaison, vendor negotiation, project management, technical proposals, budget specialist, cost analyst, budget coordinator, bookkeeping, accounting, business operations, finance, pricing, cost structure, reconciliations, cash flow, contracts, contract negotiation, GAAP, debt, accrual, clinical studies, clinical project accounting, clinical trial budget analysis #LI-HYBRID #LI-JA2