Operations Center Specialist
Customer support specialist job in Grand Forks, ND
Classification * $36,400-$40,000 annual, Non-Exempt (Eligible for overtime) * 40 hours per week will work onsite the Grand Forks, ND campus. The 24/7 Operations Center is responsible for receiving, coordinating, and dispatching emergency and non-emergency calls related to overall campus operations. The Center is also responsible for central station monitoring for critical UND systems. This position works as part of a team within the 24/7 Operations Center.
Duties & Responsibilities
* Answer calls for service and dispatch of appropriate personnel; responsible for customer-focused service.
* Answer incoming calls for service and safety.
* Evaluate and prioritize incoming calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatch.
* Exercise independent judgement while following appropriate procedures and policies in choosing the appropriate order in which to complete assigned tasks and initiate proper responses by other UND staff.
* Perform other related operator and dispatch duties as may be assigned by the department.
* Operate security and building automation control and maintenance systems; locate, implement, and document required changes as needed per the request received from Facilities Management staff; prepare and maintain departmental records.
* Evaluate nature and location of the alarm and provide timely notification and/or dispatch of appropriate personnel in accordance with operational procedures.
* Responsible for proper documentation of all alarms and central points.
* Responsible for immediate notification of all fire/life/safety alarms, dispatching of appropriate emergency response personnel and follow-up notifications for other personnel in accordance with operation procedures.
* Responsible for the safety and security of all audio and video recorded data.
* Prepare and maintain official records and action taken.
* Input, update, request, transmit, and query information from a variety of sources to maintain accurate records.
* Follow established procedures for issuing to or returning keys and electronic door access.
* Prepare and maintain official records and actions taken.
* Responsible for the safety and security of all keys or building access devices distributed from the Operations Center.
* Responsible for scheduling of doors to lock/unlock for special events.
* Responsible for approval/removal of electronic door access requests within EBI security manager.
* Assists in timely and appropriate dispatch of officers and first responders during incident response. Provide back up for Operations Center Manager during emergency situations.
* Under the direction of the Operations Center Supervisor assist and provide back up during an emergency situation.
* Works within the National Incident Management System (NIMS) and when required, participates in the UND Emergency Operations Plan and associated operations implementation to include notification of response personnel for the Emergency Management Team and/or Crisis Response Team.
* Responsible for timely response, situational awareness and dispatching for 911 calls for UND's jurisdiction in coordination with the Grand Forks Public Safety (PSAP) and local and regional emergency services.
* With appropriate authorization, transmits emergency mass notification messages and/or timely warnings.
* Monitors weather conditions and operates UND's mass notification equipment when required.
* Performs other emergency management duties as assigned by the department.
Required Competencies
* Excellent verbal and written communication skills.
* Ability to work with diverse customers.
* Excellent Customer Service skills.
* Ability to maintain confidentiality.
* Ability to work for ALL shifts (days, nights, weekends, holidays)
Minimum Requirements
* Associates Degree or 3 years of directly related experience.
* 2 years operations experience in emergency management, emergency dispatch, operations center or equivalent.
* Experience with operations center software and systems or equivalent including building automation, security alarms, electronic door access, camera surveillance, mass notification and virtual emergency management,.
* Professional experience working with Microsoft Word, Excel and Outlook.
* Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
* Experience working in a 911 call center.
Relief CSR Route Driver
Customer support specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location: 5030 Gateway Drive Grand Forks, ND 58203
Relief CSR Route Driver
Customer support specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location:** 5030 Gateway Drive Grand Forks, ND 58203
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Receptionist and Customer Service Associate
Customer support specialist job in Stephen, MN
Receptionist/Customer Service Associate D&D Commodities, a business unit of Central Garden & Pet, is a leading manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife. We are seeking a Receptionist/Customer Service Associate to join our team in Stephen, MN. In this role, you will play a crucial part in supporting daily office operations, providing exceptional internal and external customer service, and ensuring effective communication across departments. If you're highly organized, detail-oriented, and passionate about creating a welcoming and efficient work environment, this is an excellent opportunity to grow your career with an industry leader.
Shift Details: Monday - Friday, 8:00 AM - 5:00 PM (some flexibility)
Location: Stephen, MN
KEY RESPONSIBILITIES
* Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers, including support for Wild Delight, Better Bird, and L'Avian.
* Manage mail operations - including travel for pickup, sorting, delivery to multiple locations, and postage machine operation - and coordinate FedEx pickups.
* Provide direct support to Human Resources, including handling confidential new hire documentation, assisting with communication, maintaining personnel files, and coordinating HR-related materials and events.
* Create and distribute internal signage for employee events, birthdays, HR updates, and guests, and assist with company events including planning, setup, and coordination.
* Process office supply orders, expense reports, and mileage reimbursements, and manage inventory for supplies, cash box, and pop machine.
* Maintain breakroom cleanliness and supplies, including coffee service, water dispenser coordination, and stock replenishment.
* Participate in monthly safety meetings, prepare meeting documentation, and plan and lead annual fire and tornado drills.
* Provide backup support for order processing, point-of-sale (POS) program support and kit assembly, and end-of-day mail drop-offs as needed.
QUALIFICATIONS
* High school diploma or equivalent required.
* Strong organizational and multitasking skills with attention to detail.
* Excellent communication and interpersonal skills, including professional phone etiquette.
* Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
* Ability to manage confidential information and sensitive documents.
* Prior administrative or customer service experience preferred.
* Regular and reliabe attendance.
MINIMUM EXPERIENCE & EDUCATION
* High school diploma or GED required.
* 1-2 years of experience in office administration, reception, or customer service preferred.
* Experience with mail handling, recordkeeping, or order processing a plus.
* Familiarity with safety meeting documentation and compliance is beneficial.
WORKING CONDITIONS
* Primarily office-based environment with frequent use of computers, phones, and standard office equipment.
* Occasional light physical activity for stocking supplies, setting up events, or handling packages.
Allergy Notice:
* Please be aware that while our products contain nuts and peppers, the production environment may also contain grain dust - all of which could affect individuals with allergies.
POSITION INFORMATION
* This position pays $17.00 - $19.50 per hour. The final offer is ultimately based on skills and expereince.
BENEFITS PACKAGE & EMPLOYEE PROGRAMS
* Comprehensive Medical, Dental, and Vision Insurance
* Free Life and Disability Insurance
* Health and Dependent Care Flexible Spending Accounts
* 401k with 3% company match and annual employer discretionary contribution
* Paid vacation, holidays, and sick time
* Employee Assistance Program
* Access to thousands of free online courses
* Discounts on cell phones, movie tickets, gym memberships, and more!
* Education Assistance (both college degrees and professional certifications)
* Referral Program with cash bonus
* Access to on-demand pay
* Paid parental leave
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company's innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit *************** to learn more.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Customer Service Representative - Grand Forks, ND
Customer support specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative- Mornings Shifts
Customer support specialist job in Grand Forks, ND
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Rep(01881) - 801 S 42nd St.
Customer support specialist job in Grand Forks, ND
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job
your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Customer support specialist job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the โaverage Joe'sโ electric bill. By 1995, Taylor had invented the KVARโข Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVARโข Energy Savings, Inc. (KVARโข Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Care Representative
Customer support specialist job in Grand Forks, ND
We are seeking a Customer Care Representative with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Schedule/Pay
Schedule is 10am-7pm Monday-Friday and every 4th Saturday
Pay is $17.00/hour
Benefits
Health, vision, and dental insurance with family and child coverage
Short and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great โin-houseโ benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
Assist customers through all aspects of sales, service and general inquiries via phone and email - ensure 100% customer satisfaction
Support sales staff and management by scheduling customer appointments
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Generate and prospect new customers through owner loyalty processes
Provide long-term follow up to our lease portfolio, manifests and internal customer database
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
Experience with Microsoft Office
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Enthusiastic personality
Upbeat, positive, "smile" on the phone
Professional work ethic
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
Auto-ApplyCustomer Service Rep
Customer support specialist job in Thief River Falls, MN
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Customer support specialist job in Thief River Falls, MN
Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Parent and Caregiver Peer Support Specialist
Customer support specialist job in Grand Forks, ND
Northeast Behavioral Health Clinic - Grand Forks, ND - Parent and Caregiver Peer Support Specialist Northeast Behavioral Health Clinic is seeking to add a Parent and Caregiver Peer Support to join the Youth and Family Team. As a Parent and Caregiver Peer Support, you will work as part of a multidisciplinary team where your focus will be on providing authentic and purposeful support to parents/primary caregivers of a child/children who is/are experiencing mental, emotional, or behavioral health challenges and is being served at the Behavioral Health Clinic.
As a Parent and Caregiver Peer Support you will deliver intentional support activities that build on the strengths and resiliency traits of the parents/primary caregivers and support the parents/primary caregivers in achieving their goals. You will collaborate and build relationships with the Youth and Family Team at Northeast Human Service Center, with representatives from community-based organizations and child-serving systems in providing support to families receiving services. You will use strategic self-disclosure to build connection, trust, and acceptance with the parents and caregivers.
To thrive in this role, you must be a parent or caregiver with lived experience navigating the child-serving system on behalf of your child or children. You demonstrate an ability to use your own life experiences to empower others to suspend their own bias about parents, communicate that parent voice deserves to be heard and understood.
Some travel required within the region served by Northeast Human Service Center and some work outside of the 8-5 workday may occur. Peer Support Services are community-based. Work will be done primarily in the individual's home and community.
To be considered for the Peer Support Specialist position, you are required to have the following:
Must be an individual who is parenting or has been the primary caregiver of a child/youth who has experienced mental or emotional or behavioral health needs, has navigated complex child-serving systems on behalf of their loved one and can articulate the understanding of their experience with another parent or family member and who is willing to share their individual experiences for the benefit of healing of others.
* High-School Diploma or general equivalency
* Is at least 21 years old
This position also requires:
* Valid driver's license or ability to travel to meet clients at their location.
* Ability to successfully complete a defensive driving course within 6 months of hire.
* Successful completion of a division-approved Peer Support Training Program within 3 months of hire
The successful candidate will have to be eligible to be a NDMA enrolled provider.
About HHS:
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.
Location:
ND HHS utilizes a blended workplace model. This position provides essential client services face to face and therefore the person in this position needs to be able to travel to meet clients at their location.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information: ***************************************
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Larry Dauksavage at ****************** at ************.
Employing Unit: ND HHS - Northeast Behavioral Health Clinic
Telephone Number: ************
TTY Number: ND Relay Service ************** (text); ************** (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact **************** or *************.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. ยง 23-12-10.
Housing Support Specialist - Part Time, Evenings and Overnights
Customer support specialist job in Grand Forks, ND
Position specifications are intended to present a description list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under the direct supervision of the Housing Support Specialist Leads, the person performing this position is responsible for supporting residents of LaGrave on First in remaining housed. This position involves interacting with residents, guests, and service providers to monitor the activities of the building and provide interventions and support, as needed. The Housing Support Specialist must elicit customer service skills and maintain positive interactions with all peoople during the performance of the job responsibilities.
SUPERVISION
Housing Support Specialists receive supervision from the Housing Support Specialist Leads and GFHA Resident Services Manager.
ESSENTIAL FUNCTIONS
Essential responsibilities and duties include, but are not limited to, the following:
1. Provide Harm Reduction support and knowledge.
2. Exhibit interpersonal skills with residents and coworkers.
3. Assist residents in paying rent and meeting their housing obligations.
4. Support residents to understand their rights and responsibilities as a leaseholder.
5. Support residents with conflict resolution and communication with their landlord.
6. Support residents with personal conflict resolution.
7. Advocate for residents wants and needs.
8. Act as a liaison to additional supportive services and providers.
9. Prepare and maintain daily logs, records, activity and incident report documentation.
10. Understand and adhere to program policy and procedures and lease agreements.
11. Support residents to understand program policy and procedures and lease agreements.
12. Participate in meetings and in-service trainings.
13. Support confidentiality and be HIPPA compliant.
DESIRED QUALIFICATIONS
Knowledge and/or skills required will generally be gained through training, both formal or informal, and/or related experience
High degree of interpersonal skill required to be able to communicate and provide unbiased support to residents
Good verbal and written communication skills
EXPERIENCE AND TRAINING GUIDELINES
This position requires a valid driver's license and dependable transportation as well as successful completion of all background checks including criminal records.
Equivalent to a high school degree or GED is required.
WORKING CONDITIONS
Office environment; work with computers; essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time.
The LaGrave on First building requires 24-hour, 7-days-a-week staffing. Shifts generally run 7:00am-3:30pm, 3:00pm-11:30pm, and 11:00pm-7:30am.
Wage range $15.50 - $16.15. Full-time positions are eligible for benefits, which include health insurance, retirement program, vacation, and sick leave.
TIMELINE
LaGrave on First staff will review applications on a continual basis until all positions are filled. If you have not been contacted within 3 days of applying, please call ************** to inquire about your application status.
Program Service Representative
Customer support specialist job in Thief River Falls, MN
The Program Service Representative is responsible for setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Rep, you are responsible for the management of onsite/remote CPS Program operations, including maintaining established inventory levels, direct customer interaction, adherence to established safety standards, internal communication and issue escalation.
Schedule: Monday-Friday, 7:00am - 3:30pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
* Transport product to customers as necessary .
* Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
* Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
* Maintain expert knowledge of program systems and operations
* Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
* Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
* Comply with all organizational policies and procedures, including internal and customer safety standards.
* All other duties as assigned.
EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
* High school diploma/GED and 1-2 years of material handling or warehouse experience.
* Minimum of 2 years experience in driving or customer management.
* Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
* The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties.
* 100% nearby daily travel.
* Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions.
* Basic computer knowledge including Microsoft Office.
* Ability to communicate effectively with both verbal and written communications with all departments within an organization.
* Ability to solve practical problems.
* Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations.
Pay: $21.00/hr
Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.
The Wรผrth Difference:
* Proactive supply chain solutions customized to your business, your industry
* Industrial products and services delivered with prompt, personal attention
* Inventory management solutions that keep your production line moving smoothly
* Complete program support from initial design, to implementation, training, to ongoing analysis
Why Wรผrth:
* Maternity/Paternal leave after 1 year of service
* Tuition Reimbursement eligible after 1 year of service
* Health benefits and programs - medical, vision, dental, life insurance and more
* Additional benefits 401(k), short term disability, long term disability
* Paid Time Off, accrued per pay period, additional day earned per year of service
* 10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
* Linkedln - *************************************************************
* Facebook - **********************************
* YouTube - ***********************************************
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Customer Service Representative
Customer support specialist job in Michigan City, ND
The Customer Service Representative (CSR) is responsible for managing all customer contacts including but not limited to telephone services, way finding, mobilizing resources, communicating to the organization safety alerts, facilitating communication between customers, physicians, families, patients and Colleagues and the documentation of services using various software systems and processes.
Responsibilities:
* Provides verbal and written clear and concise communication in all encounters. Answers multiple telephone lines to direct incoming callers using SERVICE Standards Guidelines.
* Expedites patient transfers using the Physician Direct Service.
* Provides health care directory including telephone numbers, department locations, physician offices and onsite directions.
* Manages pager process including pager assignment, testing, swapping, documentation and repair tickets.
* Provides answering service for physicians including after-hour patient calls, physician-to-physician communication by request and call back service.
* Communicates to the organization all safety alerts using emergency standards.
* Responsible for the continuous monitoring and documentation of alarms, disaster status, safety drills, codes, emergency telephones, and security radio monitoring.
* Maintains electronic physician schedules including the on call and doctor's day off.
* Independently manages and reports on various processes as assigned by manager that supports the development of staff, management of services, investigation of transactions, and management of reporting.
* Performs other duties consistent with purpose of job as directed.
Required:
* High school diploma or GED.
Preferred:
* One year previous Call Center or Customer Service experience
Additional Information
* Schedule: Full-time
* Requisition ID: 25007416
* Daily Work Times: 6:00pm-6:30am
* Hours Per Pay Period: 80
* On Call: No
* Weekends: Yes
Compliance Support Specialist - Thief River Falls
Customer support specialist job in Thief River Falls, MN
Job Description
Compliance Support Specialist
Our Perfect Match:
We are looking for someone who is passionate about safety and compliance procedures, loves sporting goods and firearms products & likes to have fun at work, while getting things done. 2 years of related professional experience and/or knowledge of safety and compliance is preferred. If that sounds like you, apply today!
Job Type: Full-Time Hours
Schedule: 9 a.m. to 5 p.m.
Week 1 M-F
Week 2 M-T and Th-Sat
Targeted Pay Range: $15-18 per hour.
(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.)
What you'll do in this role:
Our Compliance Support Specialist will serve as the critical link between the stores operations and various compliance and safety-related functions. You must be 21 and legally able to handle, and be involved, with firearms and maintain compliance with FFL regulations, as you will provide training and compliance oversight to our firearms team. Additional role responsibilities include ensuring we are on a process and accurate in all firearm sales, maintaining inventory of firearms and other sporting goods items, assisting with safety training & monthly safety checks, assisting with administration of our CMMS system in the store and any other tasks assigned by management.
Teammate Traits:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:
Customer-Focus
Ensures Accountability
Collaborative
Honesty/Integrity
Decision-Quality/Decision-Making Abilities
Reliability
Advantages for Full-Time Employees:
Our Full-Time employees are offered an extensive benefit package including:
Health & Dental Insurance Packages
401(k) plan, with a generous employer match of 10%
Life & Disability Insurance
Paid Time Off - the longer you're with us, the more you get!
10% Employee Discount
Wellness Program
And much more!
At L&M, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.
If you are ready to make a difference as part of our team, apply today!
To learn more about L&M Supply, please visit our employment page by clicking HERE
Customer Service Representative - Grand Forks, ND
Customer support specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Rep(01979) - 601 N Broadway
Customer support specialist job in Crookston, MN
Customer Service Representative/Pizza Maker - Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Eligibility Support Specialist
Customer support specialist job in Grand Forks, ND
Grand Forks Human Service Zone - Eligibility Support Specialist - Grand Forks, ND The Eligibility Support Specialist (18-00-5484) assists the Economic Assistance team through administrative, programmatic, and client support. This position works with Economic Assistance programs including Temporary Assistance to Needy Families (TANF), Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.
Program training is provided for this position.
Eligibility Support Specialist duties include but are not limited to:
* Assisting clients in a front-desk/lobby and call center environment
* Fielding client communications to include phone calls, emails and mail
* Preparing general correspondence
* Organizing and maintaining office records, filing systems, and general office procedure
* Assembling and distributing program information, applications, forms, reports, and other materials to clients
* Review, input, and retrieve data from various databases and computer systems
* Maintain a working knowledge of the laws, rules, policies, procedures, and regulations
To succeed in this position, you'll need strong administrative, communication, and teamwork skills, stay organized, connect well with others, and keep a close eye on the details. You should be great at managing your time, juggling priorities, and take real pride in being empathetic, collaborative, and driven to make a positive impact in the community.
To be considered for this position, you must have a High School Diploma or GED AND one of the following:
* Completion of the eligibility worker one-year certificate program
* Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
* Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or working in the clerical accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, or computer/data processing fields
* Three years of any combination of education and experience listed above
Physical Requirements: This position requires the ability to perform essential physical functions of the job, including lifting and carrying items weighing up to 50 pounds on a regular basis. Team members must be able to bend, stoop, sit, stand, and remain in stationary positions for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working for Grand Forks County Human Service Zone:
Grand Forks County Human Service Zone partners with the Department of Health and Human Services and Grand Forks County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by HOST County as a HOST County employee.
Grand Forks County Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).
Employees enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given. All application material must be received on or before the closing date by 11:59 pm.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Loretta Aggrey by email: ************** or phone: **************.
Employing Unit: Grand Forks Human Service Zone
Unit Phone Number: ************
TTY Number: ND Relay Service ************** (text); ************** (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact **************** or *************.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. ยง 23-12-10.
Customer Service Representative
Customer support specialist job in Michigan City, ND
As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties.
Responsibilities:
* Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.
* Greet and welcome guests as soon as they arrive at the office.
* Direct visitors to the appropriate person and office.
* Answer, screen and forward incoming phone calls.
* Provide basic and accurate information in-person and via phone/email.
* Approaches customers proactively, utilizes key message and actively listens to assess immediate needs.
* Maintain office security by following safety procedures and controlling access via the reception desk.
* Ensure reception area is tidy and presentable, with all necessary stationery and material.
* Assess patient satisfaction proactively.
* Maintains an accurate log of patients and customers.
* Ensures patient has someone with them at check in; if not calls patient's driver to ensure someone will be taking patient home.
* Selects available resources to meet customer needs; information amenities and or wheelchair assistance when necessary.
* Maintains integrity of confidential information concerning patient information.
* Acts on customer concerns to resolve immediate issue, if possible, or assures contact with the appropriate individual for resolution.
* Assesses volunteer abilities and works to assure both a positive customer and volunteer experience.
* Maintains current knowledge of appropriate hospital policies and utilizes key messages to communicate them to customers.
* Works with patient care team to identify and relay patient information to patients and families.
* Performs other related duties as required and directed.
Qualifications:
Required:
* High School Diploma or GED
Preferred:
* Two (2) years prior customer service experience
* Prior health care experience
Knowledge, Skills, and Abilities:
* Hands-on experience with office equipment (e.g. computer, fax machines, and printers).
* Interpersonal, organizational and communication skills.
Additional Information
* Schedule: Part-time
* Requisition ID: 25007378
* Daily Work Times: 0530, 0830 or 1400 start
* Hours Per Pay Period: 48
* On Call: No
* Weekends: Yes