Retail Customer Experience Coordinator
Customer support specialist job in Grand Forks, ND
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
* Creates a positive internal and external customer experience
* Promotes a culture of honesty and integrity; maintains confidentiality
* Takes an active role in training and mentoring Associates on front end principles
* Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
* Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
* Addresses customer concerns and issues promptly, ensuring a positive customer experience
* Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
* Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
* Provides and accepts recognition and constructive feedback
* Partners with Management on Associate training needs to increase effectiveness
* Ensures adherence to all labor laws, policies, and procedures
* Promotes credit and loyalty programs
* Supports and participates in store shrink reduction goals and programs
* Promotes safety awareness and maintains a safe environment
* Other duties as assigned
Who We're Looking For: You.
* Available to work flexible schedule, including nights and weekends
* Strong understanding of merchandising techniques
* Capable of multi-tasking
* Strong communication and organizational skills with attention to detail
* Able to respond appropriately to changes in direction or unexpected situations
* Team player, working effectively with peers and supervisors
* Able to train others
* 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3531 32nd Avenue South
Location:
USA TJ Maxx Store 0080 Grand Forks ND
This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Client Services Specialist
Customer support specialist job in Grand Forks, ND
Part-time Description
This is a part time 10-25 hour/week position that also includes a Saturday rotation.
The Client Services Specialist (CSS) is responsible for professionally responding to the immediate needs of clients related to transaction processing, online banking access, loan payments, and deposit account functionality. A CSS has cash handling responsibility and will use basic to moderate level mathematical skills to successfully balance their cash drawer daily. CSSs give excellent customer service by acting as the first point of contact for in-person and telephone client interactions.
Responsibilities
Transaction and Deposit Services
Complete daily routine tasks by time sensitive deadlines including but not limited to night drop, mail deposits, incoming / outgoing mail, vault balancing, foreign item processing and end-of-day tasks
Process a variety of banking transactions including but not limited to check cashing, withdrawals, deposits, loan payments, monetary instruments, credit verifications and assisting clients in entering safe deposit boxes
Follow bank procedures regarding safeguarding of bank currency, i.e. drawer, vault, coin and dual control responsibilities for vault buys / sells and ATM / armored truck shipments
Follow bank procedures regarding ordering of currency and coin from Federal Reserve Bank and Bank of North Dakota
Follow bank procedures regarding federal and state regulations such as Bank Secrecy Act (BSA) and Regulation CC
Service and maintain Customer Identification Program (CIP), account data and/or various customer requests including but not limited to address changes, online banking password resets, account closing, stop payments and debit cards
Image and rescan over-the-counter transactions in ImageCentre software
Review BSA reports and create detailed notes regarding pertinent findings
Scan and index documents via FDM Scanning
Customer Service
Responsible for following Premier Experience service standards to internal and external customers in person, on the telephone and through email / mail communication
Perform unique Premier Experiences aimed to enhance / build community / customer relations
Requirements
Qualifications
0 to 1 years of relevant experience
Highschool Diploma
Acts as a team player with excellent interpersonal skills and develops partnerships.
Takes initiative by proactively identifying what needs to be done and acts
Communicates effectively with excellent written and oral communication skills
Exhibits problem-solving, analytical thinking, and decision-making skills
Proficient computer skills including Microsoft Office (Word, Excel, Access)
Must work in an efficient, systematic way
Must display consistency, thoroughness, attention to detail, and strong organizational skills
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
Embrace change and encourage innovation.
Know when to ask for help and know when to offer help.
Better the places we live.
Work hard. Do the right thing. Have a little fun.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.
Disclosure
This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.
All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.
Department Support Specialist
Customer support specialist job in Grand Forks, ND
Classification
$45,000+ annual, Non-Exempt (Eligible for overtime)
40 hours per week
works onsite at the Grand Forks, ND campus
The purpose of this position, as one of the primary members of the Dean's office team, is to work to ensure the objectives and goals of the department are maintained and achieved.
Duties & Responsibilities
Department(s) Finance Support provides significant financial support in designated departments:
Procurement
CEM Jaggaer expert and department resource
Provide direction to the department as to when to utilize Jaggaer or a Pcard
Work with Faculty & Students to complete non-catalog orders
Monitor open purchase orders and complete follow-up with Supplier, Shopper, Procurement & Payment Svcs, etc., to ensure timely delivery of items and services
Assist faculty on sourcing requests for new items/services
Coordinate new supplier setup, including contract terms review if necessary
Payment
Monitor Jaggaer orders to ensure receipt & proper payment
Handle disputes with suppliers when necessary
Pcard
Monitor activity on Pcard holders in the department
Assist with funding reallocation when necessary
Travel & Reimbursement
Organize travel for faculty & students for field trips & conferences, utilizing Pcard to manage accommodations
Enter travel & expense reimbursements through PeopleSoft FIN & ensure appropriate documentation
Audit Travel & Reimbursements to UND Policy & Procedure
Coordinate Senior Design Financial Management
Department(s) Faculty & Student Support Work with the Department Chair and Faculty to provide support in designated departments for the following areas:
Manage solitary Course Management tasks in Campus Connection
Provide support for accreditation activities and ABET Coordinator
Maintain electronic student files based on record retention policy
Collaborate with faculty to complete Textbook Adoptions
Coordinate faculty print requests with Duplicating Services
Attend department meeting & provide minutes when appropriate
Coordinate department events, including the Advisory Board meetings for each department
Provide student support in designated departments:
Greet, welcome, and provide a positive student experience
Provide financial support when appropriate funding & business purpose have been established
Coordinate student print requests with Duplicating Services
College Support, Outreach & Other Duties
Required Competencies
Strong communication skills (written and oral)
Strong attention to detail skills
Excellent organizational and prioritization skills
Ability to multitask and manage complex administrative processes
Demonstrated leadership and problem-solving skills
Ability to solve issues independently
Ability to work collaboratively across all institutional lines
The demonstrated ability to communicate effectively with a diverse community of students, faculty, and staff with tact and diplomacy
Minimum Requirements
Associate degree with 2 years' experience in an academic, business or related setting OR 5 years of experience in an academic, business, or related setting
Proficient with Microsoft Office, including Word, Outlook, and Excel
Customer service experience
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
Preferred Qualifications
Bachelor's Degree
To Apply
Please submit resume and cover letter along with completing the application form
Relief CSR Route Driver
Customer support specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location: 5030 Gateway Drive Grand Forks, ND 58203
Relief CSR Route Driver
Customer support specialist job in Grand Forks, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $24.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location:** 5030 Gateway Drive Grand Forks, ND 58203
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Salon Customer Experience Specialist - Columbia Mall
Customer support specialist job in Grand Forks, ND
Salon Customer Experience Specialist The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.
Primary Responsibilities:
Client Experience
* Helps drive the client experience while maximizing sales potential of each client
* Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
* Asks appropriate questions to determine client's needs,
* Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
* Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience
Inventory Controls
* Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained
* Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader
Receptionist Duties
* Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)
* Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
* Maintains and updates automated client records including lab data and release forms
Core Standards
* Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
* Ensures all Salon equipment is in good working order
* Works with the Salon team to ensure company and state standards are met
* Partners with loss prevention to provide a safe and client friendly environment
Performance Standards
* Ensures personal Salon service and retail sales goals are met
* Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
* Sells additional services and products, and executes current Salon marketing programs
* Consistently meets established performance standards for the role, including (but not limited
Qualifications:
* Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
* Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $13.00/Hr -USD $16.25/Hr.
Customer Service Representative - IOU
Customer support specialist job in Grand Forks, ND
Job Description
Corner Home Medical is a family owned and operated business to service Minnesota and its surrounding areas with the best quality care for providing durable medical equipment to those in need.
Do you love working with people? We are in the business of helping and assisting people to stay in their homes as long as possible. If you are a person who enjoys interaction with customers and variety in your work, this is a great job for you! As a leader in our community and with the business continuing to grow, we are looking to add an outgoing, energetic representative to assist our clients in a retail setting.
What You Will Do:
Be knowledgeable of supplies, prices, and reimbursement.
Be a knowledge expert of Incontinence, Ostomy, and Urological supplies
Obtain insurance information and verify according to company guidelines.
Key all documentation into the computer and verify all information for completeness and accuracy.
Responds to customer questions and concerns.
What We are Looking for:
Previous experience in medical terminology, medical billing or related is helpful but not required.
Excellent written and verbal communication skills and phone etiquette skills.
Proven ability to stay organized and multi-task successfully with multiple priorities.
Must be able to read, write, and speak English fluently.
Experience within the medical field is preferred but not required.
Important Details:
Location: Grand Forks, ND
Job Type: Full Time, On Site
Schedule: Monday - Friday 8:30am - 5:00pm
Compensation: $20/hr
What We Offer:
Health & Wellness Benefits (Health, HSA, Dental, Vision)
Paid Time Off / PTO
401k match up to 4%
Life Benefits (Life Insurance, )
Paid Training
Career Advancement Opportunities
Referral Incentives
Customer Service Associate
Customer support specialist job in Crookston, MN
Job Description
Hugo's Family Marketplace has immediate opportunities for Part Time Customer Service Associates at our Crookston, MN location.
Opportunities to grow and advance within the company. Come work for a great community and family oriented company who is continually growing.
Competitive pay rates!
Great benefits for full-time employees, including Health, Vision and Dental Benefits, 401K, Paid Time Off and Holiday Pay. New Employee Discount!
Flexible Schedules to meet your needs. Nights, weekends and Holidays required.
Duties:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Assist customers with purchases as well as several additional services.
Includes light office work and recording, counting, and maintaining register drawers.
#hc150734
Customer Service Representative - Grand Forks, ND
Customer support specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative- Mornings Shifts
Customer support specialist job in Grand Forks, ND
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Rep(01851) - 2705 S Washington St
Customer support specialist job in Grand Forks, ND
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Customer support specialist job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Customer support specialist job in East Grand Forks, MN
Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our East Grand Forks office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.
Job Duties:
Provide superior customer service by being professionally helpful, curious, and courageous
Process customer transactions accurately and proficiently
Maintain exceptional cash handling skills and accurate balancing
Consistently make customer introductions to banking partners to grow relationships
Diligently examine all transactions to prevent losses and deter fraudulent activity
Desired Skills:
High school diploma or equivalent
Cash handling experience preferred
Strong verbal and written communication skills
Attention to detail
Proficiency in computers
Salary range for this role is $18.00 to $20.00 per hour, depending on experience.
We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
Cutomer Support Representative
Customer support specialist job in Grafton, ND
Job Details Grafton, NDDescription
Building strong relationships with our customers goes far beyond having the parts they need or reducing their down time. It's about understanding the entire customer journey; starting with what they experience from the moment they start thinking about buying a part or requesting technical support and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and efficient as possible. It must be a journey each customer looks forward to making again.
Customer Support Representative (CSR) Essential Duties
1. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by:
Regularly visiting customers for machine setups and PDIs, start-ups, demonstrations, post-planting or post-harvest inspections, etc.
Acting as a main point of contact for technical support, quickly resolving customer inquiries related to equipment performance, maintenance, and operation.
Keeping customers informed with impeccable follow-up on all service requests, warranty claims, and Aftersales support activities.
2. Grow the Business: Actively promote parts and service with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area by:
Proactively recommending service and parts packages or retrofit kits during customer visits.
Identifying customers who are not currently working with Spudnik, or could work with us more, and make and implement plans to start consulting them.
3. Employees: Support and collaborate with the service team to maximize performance and provide exceptional service by:
Coordinating with Service Technicians on machine PDIs, setups, and service jobs, both in-house and in the field.
Sharing feedback and technical expertise with the Store Manager and Technicians to ensure continuous learning and improvement.
Providing training and mentorship to newer technicians as requested to ensure they understand equipment setups, customer service expectations, and technical processes.
4. Store Operations: Contribute to smooth Store operations by providing accurate documentation by:
Assisting in maintaining accurate records for parts orders, quotes, SROs, warranty claims, billable hours, etc.
Collaborating with the parts department to ensure timely availability of required parts for customer service jobs and ongoing maintenance needs.
Qualifications
Technical aptitude with agricultural or mechanical equipment.
Strong customer service and communication skills.
Ability to build rapport and manage client relationships.
Experience in field support, demos, or customer education preferred.
Detail-oriented with follow-through on technical support cases.
Ability to work independently and as part of a service team.
Must be able to occasionally lift and/or move up to 50 pounds.
Level 1 (Entry-Level/Foundational):
Capable and competent in performing tasks, contributing to the team, and focusing on learning and applying foundational skills.
Works under close guidance and supervision, requiring support for problem-solving and decision-making.
Completes assigned tasks efficiently but primarily focuses on individual contributions.
Shows eagerness to learn and develop but relies on established processes and routines.
Level 2 (Intermediate/Proficient):
Demonstrates strong competence in their role, able to handle more complex and varied tasks.
Works with moderate independence, taking initiative to solve problems and adapt to changing circumstances.
Balances efficiency with quality while optimizing work processes.
Acts as a proactive collaborator, supporting cross-functional efforts and driving team outcomes and success.
Level 3 (Advanced/Expert):
Operates at an expert level, consistently delivering high-impact results to drive success and solving complex challenges.
Works autonomously, taking ownership of outcomes, and trusted to make strategic decisions to elevate team performance.
Innovates and optimizes processes, introducing new methods to achieve goals more efficiently.
Demonstrates an excellent attitude, fostering collaboration, positivity, and alignment with organizational values; often oversees or mentors Level 1 and 2 employees.
Consistently goes beyond assigned tasks, works through time constraints, aligns efforts with long-term goals, and setting a strong example for others.
Service Advisor
Customer support specialist job in Grand Forks, ND
Rydell Toyota of Grand Forks is seeking a Service Advisor to join our growing team in our service department. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
At Rydell Toyota of Grand Forks, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Our Company Vision
To Be So Effective That We Are Able To Be Helpful To Others
Our Promises to Our Guests
One low price, plain and simple, always
Relaxed shopping experience
Financial solutions for today and your future
Real cash value for your trade
The right vehicle at the right time
You can't buy the wrong vehicle
Dependable service to meet your needs
Our Promises to Our Employees
Unconditional dedication to excellence
Honesty and integrity in all decisions
Respecting the uniqueness of every individual
Encouraging you to make a difference
Championing your lifelong learning
Supporting you and your family
Giving back to your community
Schedule/Pay
Above-average wage of $24-$28/hour depending on experience
Schedule availability between the hours of 9am to 6pm Monday through Friday and every 4th Saturday 8am- 2pm
Benefits
Excellent health, vision, and dental insurance with family and child coverage
Short- and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Requirements:
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
Auto-ApplyRelationship Specialist - Teller
Customer support specialist job in Thief River Falls, MN
Job Description
We're hiring a Full Time Teller to work at the Thief River Falls, Minnesota Border Bank!
Tellers create an exceptional customer experience from start to finish by helping customers make the most of their accounts by answering questions, proactively offering solutions, assisting and educating customers and prospects with deposits, withdrawals, transfer requests, and the sale of monetary instruments at Border Bank.
Schedule:
Shifts are between 7:30am-5:30pm, Monday-Friday and rotating Saturdays 7:30am-12:30pm.
Teller Responsibilities:
Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is kept secure at all times.
Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion.
Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This includes also following bank-wide policies and procedures.
Other duties may include, maintaining branch equipment and reporting any issues to supervisor, filling/balancing of the ATM, processing night and mail deposits, currency exchange, etc.
Will be knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking. Always prioritize the customer's best interest in sales related activities.
Teller Education and Requirements:
Prefer a high school degree, or equivalent.
This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
Must have the dexterity to count money.
Benefits:
Paid Time Off & Paid Holidays
Health & Dental Insurance
Flexible Spending Account
HSA + Employer Contribution
401(k) + Employer Match
Bank paid Life Insurance & Long-Term Disability
Optional Life Insurance
Employee Assistance Programs (EAP)
Wellness Benefit
Civic and Recreational Benefit
Education Assistance & more
Join our Border Bank team!
Job Posted by ApplicantPro
Housing Support Specialist - Part Time, Evenings and Overnights
Customer support specialist job in Grand Forks, ND
Job Description
Position specifications are intended to present a description list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under the direct supervision of the Housing Support Specialist Leads, the person performing this position is responsible for supporting residents of LaGrave on First in remaining housed. This position involves interacting with residents, guests, and service providers to monitor the activities of the building and provide interventions and support, as needed. The Housing Support Specialist must elicit customer service skills and maintain positive interactions with all peoople during the performance of the job responsibilities.
SUPERVISION
Housing Support Specialists receive supervision from the Housing Support Specialist Leads and GFHA Resident Services Manager.
ESSENTIAL FUNCTIONS
Essential responsibilities and duties include, but are not limited to, the following:
1. Provide Harm Reduction support and knowledge.
2. Exhibit interpersonal skills with residents and coworkers.
3. Assist residents in paying rent and meeting their housing obligations.
4. Support residents to understand their rights and responsibilities as a leaseholder.
5. Support residents with conflict resolution and communication with their landlord.
6. Support residents with personal conflict resolution.
7. Advocate for residents wants and needs.
8. Act as a liaison to additional supportive services and providers.
9. Prepare and maintain daily logs, records, activity and incident report documentation.
10. Understand and adhere to program policy and procedures and lease agreements.
11. Support residents to understand program policy and procedures and lease agreements.
12. Participate in meetings and in-service trainings.
13. Support confidentiality and be HIPPA compliant.
DESIRED QUALIFICATIONS
Knowledge and/or skills required will generally be gained through training, both formal or informal, and/or related experience
High degree of interpersonal skill required to be able to communicate and provide unbiased support to residents
Good verbal and written communication skills
EXPERIENCE AND TRAINING GUIDELINES
This position requires a valid driver's license and dependable transportation as well as successful completion of all background checks including criminal records.
Equivalent to a high school degree or GED is required.
WORKING CONDITIONS
Office environment; work with computers; essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time.
The LaGrave on First building requires 24-hour, 7-days-a-week staffing. Shifts generally run 7:00am-3:30pm, 3:00pm-11:30pm, and 11:00pm-7:30am.
Wage range $15.50 - $16.15. Full-time positions are eligible for benefits, which include health insurance, retirement program, vacation, and sick leave.
TIMELINE
LaGrave on First staff will review applications on a continual basis until all positions are filled. If you have not been contacted within 3 days of applying, please call ************** to inquire about your application status.
#hc163062
Program Service Representative
Customer support specialist job in Thief River Falls, MN
The Program Service Representative is responsible for setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Rep, you are responsible for the management of onsite/remote CPS Program operations, including maintaining established inventory levels, direct customer interaction, adherence to established safety standards, internal communication and issue escalation.
Schedule: Monday-Friday, 7:00am - 3:30pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
* Transport product to customers as necessary .
* Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
* Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
* Maintain expert knowledge of program systems and operations
* Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
* Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
* Comply with all organizational policies and procedures, including internal and customer safety standards.
* All other duties as assigned.
EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
* High school diploma/GED and 1-2 years of material handling or warehouse experience.
* Minimum of 2 years experience in driving or customer management.
* Must have a valid driver's license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
* The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties.
* 100% nearby daily travel.
* Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions.
* Basic computer knowledge including Microsoft Office.
* Ability to communicate effectively with both verbal and written communications with all departments within an organization.
* Ability to solve practical problems.
* Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations.
Pay: $21.00/hr
Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.
The Würth Difference:
* Proactive supply chain solutions customized to your business, your industry
* Industrial products and services delivered with prompt, personal attention
* Inventory management solutions that keep your production line moving smoothly
* Complete program support from initial design, to implementation, training, to ongoing analysis
Why Würth:
* Maternity/Paternal leave after 1 year of service
* Tuition Reimbursement eligible after 1 year of service
* Health benefits and programs - medical, vision, dental, life insurance and more
* Additional benefits 401(k), short term disability, long term disability
* Paid Time Off, accrued per pay period, additional day earned per year of service
* 10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
* Linkedln - *************************************************************
* Facebook - **********************************
* YouTube - ***********************************************
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Representative, Support Center - Bilingual Vietnamese candidates ONLY
Customer support specialist job in Michigan City, ND
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
* Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
* Conduct varies surveys related to health assessments and member/provider satisfaction.
* Accurately document pertinent details related to Member or Provider inquiries.
* Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
* Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
* Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
* Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
* Able to proactively engage and collaborate with varies Internal/ External departments.
* Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
* Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
* Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Associate's Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
* 1-3 years
* Preferred Systems Training:
* Microsoft Office
* Genesys
* Salesforce
* Pega
* QNXT
* CRM
* Verint
* Kronos
* Microsoft Teams
* Video Conferencing
* CVS Caremark
* Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $17.85 - $24.02 / HOURLY
* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Regional Key Account Specialist, On Premise CPWSB - Metro Detroit
Customer support specialist job in Michigan City, ND
What You Need To Know Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
Responsible for achieving customer objectives, Key Performance Indicators, and targets by implementing strategies and tactics while managing customers in a manner that will achieve profitable long-term growth.
Primary Responsibilities
* Sell to accounts in assigned trade channel(s)
* Drive brand success via leadership selling against trade channels and actively supporting the selling efforts of sales reps, district managers, and key account specialists within the wholesaler
* Lead all parts of the sales process including targeting appropriate accounts, lead selling, education and positioning brands for success within the account
* Monitor field implementation and execution of programs within assigned accounts to ensure product pricing and promotion
* Regularly interact with field management for updating programming and brand priorities, brand standards and best practices leading to successful execution in the market
* Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives
* Develop key account relationships that deliver measurable results
* Work with key assigned teams to deliver monthly goals (work-withs, product training samples, etc.)
* Create, coordinate, and attend on-site promotional functions at established customer accounts (e.g., winemaker dinners, product launches, and tastings)
* Perform other job-related duties as assigned
Additional Primary Responsibilities
Minimum Qualifications
* Bachelor s Degree or an equivalent combination of education and experience
* Five years of industry-related sales experience within the distribution, hospitality or supplier community
* 21 years or older
* Valid state motor vehicle operator s license and ability to obtain and maintain auto liability insurance by State laws
Physical Demands
* Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
* Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
* Physical demands with activity or condition for a considerable amount of time include driving throughout the day with segments up to 2 hours
* May require lifting/lowering, pushing, carrying, or pulling up to 56lbs
This position is deemed a safety-sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test.
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at *******************
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