Customer Care Team Representative
Customer Support Specialist job 43 miles from Grand Forks
Job Description
Job Title: Customer Care Representative
Reports to: Customer Care Manager
At Unity Bank, our culture is built on trust, care, and connection. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our clients, our communities, and each other.
We’re more than a bank—we’re a community partner. When clients choose Unity, they invest in local dreams: planting seeds with farmers, opening doors on Main Street, and creating opportunities for neighbors.
We listen. We care. We connect. Every conversation matters, and every solution is crafted with heart. Together, we help people achieve their dreams—one relationship at a time.
General Summary:
Responsible for demonstrating service excellence in accordance with Unity’s Vision and Mission statements:
Our mission is to help people achieve their dreams. Our Vision:
Be the bank that connects people: employees, customers, community
.
Our core values: respect, honesty & integrity, satisfaction and enjoyment.
The Customer Care Representative is responsible for delivering exceptional internal and external customer service by listening to customers’ needs or issues and providing helpful solutions to their problems. This includes handling inbound and outbound calls to and from customers, while effectively managing the needs of our customers.
The Customer Care Representative works collaboratively with the retail banking staff, deposit operations staff, and other bank departments to assist customers through a productive, team-oriented work environment that leads to customer service excellence.
Principal Responsibilities & Accountabilities:
Answers incoming customer calls and provides accurate, satisfactory answers to their questions and concerns.
Works with dissatisfied customers, offering patient assistance and support to de-escalate situations and provide reasonable solutions.
Assists customers and handles their troubleshooting issues related to electronic service needs.
Acts as the main point of contact for customers requesting assistance with non-branch transactions and newer technology such as ITM (Interactive Teller Machine) systems.
Assists customers with online appointment scheduling.
Supports Unity’s strong relationship banking culture through ongoing customer contact, providing quality customer service, and maintaining superior product knowledge.
Proactively connects with customers through outreach calls to engage our customers and strengthen our relationship with them.
Acts as a primary lead for our Customer Onboarding Program, periodically connecting with new and existing customers to offer support and guidance on technology, products and services.
Builds long-term relationships with customers as a foundation to cross sell our products and services by identifying customer needs and assisting them to meet those needs or referring them to other bank departments.
Collaborates with internal business partners to provide comprehensive solutions to meet customer’s financial needs.
Understands the Bank’s products and services and is able to clearly explain and advise current and prospective customers on the products and services that are best suited to meet their needs.
Performs duties like opening new deposit accounts, maintaining customer information on the Banks’ core system, and other requested tasks.
Works collaboratively with other bankers to perform dual control on certain retail functions, including but not limited to, wire transfer call back verifications and customer maintenance functions on the Bank’s core system.
Actively participates in a team of cross trained individuals that can perform all customer service functions for customers, regardless of location.
Assists other departments with projects and customer outreach initiatives, as requested, to help manage overall efficiencies in the organization.
Actively supports the branch in creating a great customer experience and participates in branch activities.
Supplemental Pay: Bonus Pay
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance.
Working Conditions: Bank/office environment, secure, comfortable working conditions. May be required to travel to meet with customers, and/or visit other branch offices, and other facilities.
This is a position for which:
Military experienced individuals are encouraged to apply.
Candidates of all ages, including older job seekers, are encouraged to apply.
Applicant's with disabilities are encouraged to apply
Unity Bank is an equal opportunity employer.
Fitness Services Associate
Customer Support Specialist job in Grand Forks, ND
Classification
$13.50 hourly, Non-Exempt (Eligible for overtime)
5-20 hours per week
100% Remote Work Availability: No
Hybrid Work Availability (requires some time on campus): No
Purpose of Position
Fitness Service Associates are responsible for ensuring safety, equipment cleanliness, and fitness floor cleanliness; keeping inventory of fitness equipment; and scheduling appointments for Personal Trainers and Interns in a friendly and personable manner.
This is a part-time, non-benefitted position. Only UND students are eligible to be hired in this position.
Main Responsibilities
Schedule Personal Training and fitness assessment services, fitness equipment orientations, and Bod Pod assessments.
Disseminate information regarding all Wellness Center services and programs.
Operate facility management software.
Assist with marketing of fitness assessment, personal training, and wellness programs.
Assist with fitness/wellness outreach programs as required.
Assist with laundry operation and collecting, laundering, and folding of towels.
Conduct equipment orientations and assist with facility tours.
Provide supervision of the cardio deck and weight room areas.
Educate Wellness Center members of general etiquette and proper equipment and facility usage.
Monitor length of time for cardio and weight machine usage.
Complete all cleaning and sanitation tasks as assigned to maintain a safe & healthy environment.
Must wear appropriate PPE as directed for specific tasks/duties.
Attend all meetings/trainings as required.
Perform other duties as assigned.
Minimum Requirements
Hold or be pursuing a major or minor in exercise science, recreation, nutrition or health-related field OR have experience in Group Exercise or Personal Training and/or at least one certification, but pursuing a different primary career.
General working knowledge of all exercise equipment and ability to explain proper use to participants.
Ability to communicate with participants and provide motivation for continued participation in physical activity and healthy living.
Ability to lift at least 50 pounds of weight.
Fitness Staff must be able to work various hours Monday-Sunday.
Certification in CPR/First Aid/AED, or ability to obtain within 2 weeks of hire. (Training provided by the Wellness Center at no cost for employees)
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
• Resume (Word or PDF format only)
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week and in the past 12 months.
Employment in this position is contingent upon the completion of a criminal history background check.
The University of North Dakota Wellness Center is an equal opportunity employer. The Wellness Center provides all current employees the opportunity to apply for vacant staff positions first and preference will be given to these employees.
Position is open until filled.
Customer Relations Representative - State Farm Agent Team Member
Customer Support Specialist job 22 miles from Grand Forks
Job DescriptionBenefits:
Dental insurance
Paid time off
Training & development
Bonus based on performance
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Erin LaPlante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Health benefits
Valuable career-building experience
Client Specialist - Business Insurance
Customer Support Specialist job in Grand Forks, ND
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Specialist on the Business Insurance team, you'll deliver the client effective and efficient resolutions to their business risk management needs. You will need to manage multiple priorities efficiently, communicate with clients in a clear and concise fashion, identify issues and implement appropriate resolutions, and collaborate with other team members and carrier partners.
* Lead the preparation of insurance proposals for clients and drive the remarketing process
* Prepare and manage coverage endorsements and cancellations
* Responsible for the preparation of certificates of insurance
* Analyzes, prioritizes and interprets information drawing accurate conclusions
* Work conjointly with the producer and other service team members on the account so all parties are aware of important activities happening on the account
* Keep current on rates, forms, and coverage changes through bulletins, seminars and training offered.
* Maintain knowledge of carrier appetites and capabilities
* Drive and support agency and departmental goals for retention, upselling, and new sales
* Identify opportunities for efficiency and effective improvements within department and agency
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
* Bachelors in business, finance, risk management, communication, or equivalent degree
* Experience in the insurance industry
These additional qualifications are a plus, but not required to apply:
* Property & Casualty License (required in first 3 months)
* CISR designation (required in first 3 years)
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
* Generous time off, including personal and volunteering
* Tuition reimbursement and professional development opportunities
* Hybrid work
* Charitable contribution match programs
* Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
* Instagram
* Facebook
* X
* LinkedIn
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
Relief CSR Route Driver
Customer Support Specialist job in Grand Forks, ND
Aramark Uniform Services is now Vestis! Visit ************** to learn more.
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location: 5030 Gateway Drive Grand Forks, ND 58203
Relief CSR Route Driver
Customer Support Specialist job in Grand Forks, ND
**Aramark Uniform Services is now Vestis!** Visit ************** to learn more. Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location:** 5030 Gateway Drive Grand Forks, ND 58203
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Express Service Representative
Customer Support Specialist job in Grand Forks, ND
Rydell Honda Nissan is seeking an Express Service Representative to join our growing team in our Oil & Lube department, also known as PDQ. The primary purpose of this position is to serve as a liaison between customers and PDQ Technicians and provide excellent customer service.
At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Schedule/Pay
Above-average wage of $17/hour
Ability to work a schedule of 9am-6pm and every other Saturday from 8am-2pm
Benefits
Above average health, vision, and dental insurance with family and child coverage
Short- and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer.
Key Duties and Responsibilities
Greet walk-in customers and assess needs.
Obtain vehicle and customer information.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Sell services to customers and coordinate service with technicians when needed and requested.
Explain completed work and all charges to customers.
Manage a small group of technicians to help them achieve their maximum potential.
Essential skills, experience and requirements
Excellent time management: ability to organize and manage tasks at various stages of completion.
Professional appearance and excellent interpersonal and communication skills.
Demonstrate commitment to the needs of the team.
Basic computer/typing proficiency.
Ability to work with minimal supervision.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
Customer Service Rep(01881) - 801 S 42nd St.
Customer Support Specialist job in Grand Forks, ND
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job
your information will be kept confidential according to EEO guidelines.
Customer Service Representative - Grand Forks, ND
Customer Support Specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative Nights and Weekend
Customer Support Specialist job in Grand Forks, ND
Job DescriptionBenefits:
Flexible schedule
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Representative
Customer Support Specialist job in Grand Forks, ND
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Client Services Specialist
Customer Support Specialist job 39 miles from Grand Forks
Description:
The Client Services Specialist (CSS) is responsible for professionally responding to the immediate needs of clients related to transaction processing, online banking access, loan payments, and deposit account functionality. A CSS has cash handling responsibility and will use basic to moderate level mathematical skills to successfully balance their cash drawer daily. CSSs give excellent customer service by acting as the first point of contact for in-person and telephone client interactions.
Work hours for this position will be between Monday and Friday from 8 a.m. to 5 p.m. along with a rotational Saturday schedule of 9:00 a.m. to 12:00 p.m.
Responsibilities
Transaction and Deposit Services
Complete daily routine tasks by time sensitive deadlines including but not limited to night drop, mail deposits, incoming / outgoing mail, vault balancing, foreign item processing and end-of-day tasks (I, II)
Process a variety of banking transactions including but not limited to check cashing, withdrawals, deposits, loan payments, monetary instruments, credit verifications and assisting clients in entering safe deposit boxes (I, II)
Follow bank procedures regarding safeguarding of bank currency, i.e. drawer, vault, coin and dual control responsibilities for vault buys / sells and ATM / armored truck shipments (I, II)
Follow bank procedures regarding ordering of currency and coin from Federal Reserve Bank and Bank of North Dakota (II)
Follow bank procedures regarding federal and state regulations such as Bank Secrecy Act (BSA) and Regulation CC (I, II)
Service and maintain Customer Identification Program (CIP), account data and/or various customer requests including but not limited to address changes, online banking password resets, account closing, stop payments and debit cards (I, II)
Image and rescan over-the-counter transactions in ImageCentre software (I, II)
Review BSA reports and create detailed notes regarding pertinent findings (II)
Scan and index documents via FDM Scanning (II)
Customer Service
Responsible for following Premier Experience service standards to internal and external customers in person, on the telephone and through email / mail communication (I, II)
Perform unique Premier Experiences aimed to enhance / build community / customer relations (I, II)
Attend Customer Experience (CX) Meetings and Core Value Celebration Calls (I, II)
Sales
Maintain a working knowledge of Choice Bank’s systems, products, services, policies and procedures to recommend products or services to customers that will benefit them. Includes referrals to operating units such as insurance, wealth, mortgage and leasing (I, II)
Other
Maintain lobby appearance and assist in arranging pick up service for couriers (I, II)
Order customer supplies such as checks, deposit slips and endorsement stamps through Deluxe (I, II)
Maintain complete confidentiality with regards to customer accounts, loans and bank relationships (I, II)
Assist with completing special projects and assignments as directed by department leadership (I, II)
Perform duties outside normal scope as assigned (I, II)
System Support
Maintains a working knowledge of FIS Core, HORIZON Teller Software, ImageCentre and FDM Scanning (I, II)
Maintains a working knowledge of third-party vendor systems / software / websites (I, II)
Requirements:
Qualifications
0 to 1 years of relevant experience
Highschool Diploma
Acts as a team player with excellent interpersonal skills and develops partnerships.
Takes initiative by proactively identifying what needs to be done and acts
Communicates effectively with excellent written and oral communication skills
Exhibits problem-solving, analytical thinking, and decision-making skills
Proficient computer skills including Microsoft Office (Word, Excel, Access)
Must work in an efficient, systematic way
Must display consistency, thoroughness, attention to detail, and strong organizational skills
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
Embrace change and encourage innovation.
Know when to ask for help and know when to offer help.
Better the places we live.
Work hard. Do the right thing. Have a little fun.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.
Disclosure
This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.
All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.
Client Account Specialist
Customer Support Specialist job in Grand Forks, ND
Job DescriptionDescription:
The Client Account Specialist - Commercial Lines Insurance is responsible for meeting the marketing, service, and quality standards of Choice Insurance, A Vizance Company. The Account Specialist is responsible for day-to-day account management for small to mid-sized clients. This entry-level role works to develop ongoing #PeopleFirst relationships with clients by supporting and facilitating sales, policy changes and claims.
This would be an onsite role at either our Grand Forks branch.
WHAT YOU WILL DO:
Administrative support with the management of commercial insurance client accounts, primarily with the technical system and data entry duties.
Supports Insurance Advisors in onboarding new clients, collecting required information, generating documents, assisting in claim reporting, and recommending additional coverage as needed
Operational support for book of business, completing tasks timely and accurately to ensure compliance, organizational and client needs are met.
Promotes customer retention by providing #peoplefirst customer service by maintaining solid business-to-business relationships
Secures insurance quotes for new business opportunities
Checks new business policies, insurance renewal policies, endorsements, and audits for accuracy.
Creates and generates reports upon request.
Assists with billing and payment inquiries.
Maintains confidentiality of sensitive information.
Maintains orderly electronic files and information in accordance with agency standards
Keeps informed of insurance industry and new product information, coverages and technology to continuously improve knowledge base
WHAT YOU WILL ENJOY ABOUT BEING AN ASSOCIATE:
COMPANY PAID Voluntary Life and Short-Term Disability insurance!
Comprehensive employee benefits package (medical, dental, vision, life, and disability insurance)
401(k) match & company match
Paid Time Off
HSA
FSA
Licensure assistance
Security of working for a stable, independent agency with a defined path for internal succession
A supportive team environment that celebrates success
Positive work-life balance
Culture Alignment:
Choice Insurance - A Vizance Company is #PeopleFirst, insurance second.
People don’t need just another insurance agency. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and insurance together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
· Embrace change and encourage innovation.
· Know when to ask for help and know when to offer help.
· Better the places we live.
· Work hard. Do the right thing. Have a little fun.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve.
Be welcome at Choice. We can see you here.
Requirements:
Excellent customer service and interpersonal skills
Ability to assist with departmental projects.
Performs assigned duties within the department and focuses primarily on day-to-day operational tasks.
Works under direct supervision
Willingness to obtain Property & Casualty insurance license within the first 60 days of employment. (Required - Assistance provided.)
Medical Customer Service Representative (Full Time)
Customer Support Specialist job 30 miles from Grand Forks
Requirements
Education, Skills, and Qualifications:
· High School Diploma or GED.
· One year of Customer Service Representative experience.
Hospital Admitting Specialist Float
Customer Support Specialist job in Grand Forks, ND
Shift: Rotating - Days, Evenings, Weekends, and possible overnight shifts on weekends. The Hospital Admitting Specialist accurately schedules patient appointments and procedures and updates demographic and insurance information, completes pre-registration during scheduling of discharge appointments, accurately registers patients for their admission, collects insurance co-pay and procedural pre-pays, and completes insurance verification. This position also promotes good public relations and stays customer focused at all times to ensure patients and their families' needs are met. They remain positive, cooperative and supportive to patients, families and fellow colleagues. The Hospital Admitting Specialist follows HIPAA, payer, and other regulations and documents all pertinent information as required in the various essential job functions. The Hospital Admitting Specialist is responsible for answering incoming calls and responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures.
Essential Job Functions:
Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
Accurately registers patients into the EPIC system by collecting and recording demographic, insurance, financial, and clinical data in the computer system. Record and collect necessary patient account documents. Collects self-pay balances, pre-payment amounts, and co-pays per guidelines. Covers both Hospital Admitting registration desk, ER admitting desk, and Urgent check in desk and complete in room registration and scheduling. Visits patient rooms to ensure all necessary registration documents have been signed. Creates accounts for new patients and update accounts for previous to ensure accurate services and account processing.
Interprets physician orders and referrals to determine service needs and schedule patient visits while coordinating appointments with other departments to meet the needs of the patient and provider. Calculates patients' co-pays, deductibles, and co-insurance and attempts to collect amounts from patients.
Utilizes appropriate strategies to activate and/or verify the insurance coverage of patients and obtain benefit information such as co-payment, and co-insurance amounts. Maintains knowledge of and complies with third-party payers' requirements for verifying insurance information, obtaining authorizations/pre-certifications, and completing other activities to ensure services are billed and reimbursed appropriately. Reviews Medicare accounts for completed MSPQ.
Completes bed placement for patients admitted into the hospital.
Modifies work schedule to meet department goals/deadlines and the needs of the department and patients.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Work Experience:
• Required: A minimum of 1 year Related Experience
Language Requirements:
This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Physical Demands :
• Sit: Frequently (34-66%)• Stand: Occasionally (5-33%)• Walk: Occasionally (5-33%)• Stoop/Bend: Occasionally (5-33%)• Reach: Frequently (34-66%)• Crawl: Not Applicable• Squat/Crouch/Kneel: Occasionally (5-33%)• Twist: Occasionally (5-33%)• Handle/Finger/Feel: Continuously (67-100%)• See: Continuously (67-100%)• Hear: Continuously (67-100%)
Weight Demands:
• Lift -Floor to Waist Level: Sedentary (
Working Conditions:
• Indoor: Continuously (67-100%)• Outdoor: Not Applicable• Extreme Temperature: Not Applicable
Driving Requirement Definitions:
Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
Infrequent Drivers: Persons who are generally not expected to drive.
Driving Requirement for this position:
Infrequent DriverReference ID: R5884
Housing Support Specialist - Part Time, Evenings and Overnights
Customer Support Specialist job in Grand Forks, ND
Position specifications are intended to present a description list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under the direct supervision of the Housing Support Specialist Leads, the person performing this position is responsible for supporting residents of LaGrave on First in remaining housed. This position involves interacting with residents, guests, and service providers to monitor the activities of the building and provide interventions and support, as needed. The Housing Support Specialist must elicit customer service skills and maintain positive interactions with all peoople during the performance of the job responsibilities.
SUPERVISION
Housing Support Specialists receive supervision from the Housing Support Specialist Leads and GFHA Resident Services Manager.
ESSENTIAL FUNCTIONS
Essential responsibilities and duties include, but are not limited to, the following:
1. Provide Harm Reduction support and knowledge.
2. Exhibit interpersonal skills with residents and coworkers.
3. Assist residents in paying rent and meeting their housing obligations.
4. Support residents to understand their rights and responsibilities as a leaseholder.
5. Support residents with conflict resolution and communication with their landlord.
6. Support residents with personal conflict resolution.
7. Advocate for residents wants and needs.
8. Act as a liaison to additional supportive services and providers.
9. Prepare and maintain daily logs, records, activity and incident report documentation.
10. Understand and adhere to program policy and procedures and lease agreements.
11. Support residents to understand program policy and procedures and lease agreements.
12. Participate in meetings and in-service trainings.
13. Support confidentiality and be HIPPA compliant.
DESIRED QUALIFICATIONS
Knowledge and/or skills required will generally be gained through training, both formal or informal, and/or related experience
High degree of interpersonal skill required to be able to communicate and provide unbiased support to residents
Good verbal and written communication skills
EXPERIENCE AND TRAINING GUIDELINES
This position requires a valid driver's license and dependable transportation as well as successful completion of all background checks including criminal records.
Equivalent to a high school degree or GED is required.
WORKING CONDITIONS
Office environment; work with computers; essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time.
The LaGrave on First building requires 24-hour, 7-days-a-week staffing. Shifts generally run 7:00am-3:30pm, 3:00pm-11:30pm, and 11:00pm-7:30am.
Wage range $15.50 - $16.15. Full-time positions are eligible for benefits, which include health insurance, retirement program, vacation, and sick leave.
TIMELINE
LaGrave on First staff will review applications on a continual basis until all positions are filled. If you have not been contacted within 3 days of applying, please call ************** to inquire about your application status.
Customer Care Team Representative
Customer Support Specialist job 44 miles from Grand Forks
Job Description
Job Title: Customer Care Representative
Reports to: Customer Care Manager
At Unity Bank, our culture is built on trust, care, and connection. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our clients, our communities, and each other.
We’re more than a bank—we’re a community partner. When clients choose Unity, they invest in local dreams: planting seeds with farmers, opening doors on Main Street, and creating opportunities for neighbors.
We listen. We care. We connect. Every conversation matters, and every solution is crafted with heart. Together, we help people achieve their dreams—one relationship at a time.
General Summary:
Responsible for demonstrating service excellence in accordance with Unity’s Vision and Mission statements:
Our mission is to help people achieve their dreams. Our Vision:
Be the bank that connects people: employees, customers, community
.
Our core values: respect, honesty & integrity, satisfaction and enjoyment.
The Customer Care Representative is responsible for delivering exceptional internal and external customer service by listening to customers’ needs or issues and providing helpful solutions to their problems. This includes handling inbound and outbound calls to and from customers, while effectively managing the needs of our customers.
The Customer Care Representative works collaboratively with the retail banking staff, deposit operations staff, and other bank departments to assist customers through a productive, team-oriented work environment that leads to customer service excellence.
Principal Responsibilities & Accountabilities:
Answers incoming customer calls and provides accurate, satisfactory answers to their questions and concerns.
Works with dissatisfied customers, offering patient assistance and support to de-escalate situations and provide reasonable solutions.
Assists customers and handles their troubleshooting issues related to electronic service needs.
Acts as the main point of contact for customers requesting assistance with non-branch transactions and newer technology such as ITM (Interactive Teller Machine) systems.
Assists customers with online appointment scheduling.
Supports Unity’s strong relationship banking culture through ongoing customer contact, providing quality customer service, and maintaining superior product knowledge.
Proactively connects with customers through outreach calls to engage our customers and strengthen our relationship with them.
Acts as a primary lead for our Customer Onboarding Program, periodically connecting with new and existing customers to offer support and guidance on technology, products and services.
Builds long-term relationships with customers as a foundation to cross sell our products and services by identifying customer needs and assisting them to meet those needs or referring them to other bank departments.
Collaborates with internal business partners to provide comprehensive solutions to meet customer’s financial needs.
Understands the Bank’s products and services and is able to clearly explain and advise current and prospective customers on the products and services that are best suited to meet their needs.
Performs duties like opening new deposit accounts, maintaining customer information on the Banks’ core system, and other requested tasks.
Works collaboratively with other bankers to perform dual control on certain retail functions, including but not limited to, wire transfer call back verifications and customer maintenance functions on the Bank’s core system.
Actively participates in a team of cross trained individuals that can perform all customer service functions for customers, regardless of location.
Assists other departments with projects and customer outreach initiatives, as requested, to help manage overall efficiencies in the organization.
Actively supports the branch in creating a great customer experience and participates in branch activities.
Supplemental Pay: Bonus Pay
Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance.
Working Conditions: Bank/office environment, secure, comfortable working conditions. May be required to travel to meet with customers, and/or visit other branch offices, and other facilities.
This is a position for which:
Military experienced individuals are encouraged to apply.
Candidates of all ages, including older job seekers, are encouraged to apply.
Applicant's with disabilities are encouraged to apply
Unity Bank is an equal opportunity employer.
Customer Service Rep(01881) - 801 S 42nd St.
Customer Support Specialist job in Grand Forks, ND
Customer Service Representative/Pizza Maker- Domino’s Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job
your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Customer Support Specialist job in Grand Forks, ND
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Representative - Grand Forks, ND
Customer Support Specialist job in Grand Forks, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.