Customer Support Specialist Jobs in Grand Prairie, TX

Job Description The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience. As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for. Responsibilities of the Wireless Customer Success Representative: Provide pertinent product and service information to customers Directly consult with customers to understand their wants and needs and provide curated recommendations that address both Develop and build relationships with new customers Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member Overcome objections respectfully and professionally Ensure complete satisfaction throughout the entire experience Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions Requirements of the Wireless Customer Success Representative: 1-3 years of successful sales, customer service, cold-calling, or client relations experience Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly Excellent presentation, negotiation, and verbal communication abilities Independent and self-motivated, but can also work effectively in a team setting Work with a multitude of people both externally and internally with customers and team members Outstanding time management, prioritization, and organization skills #LI-Onsite Powered by JazzHR yTEUfkyMPm

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance – Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match Grow your career with us – many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Pay rate: $18-$21/hour Schedule: 40 hours: 8:30am-4:30pm (no lunch break) 32+ hours: 10am-4pm Duties and Responsibilities: Assists with appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for calling, texting and emailing customers who have cancelled consultations or inquired through our website but was not able to be reached by Customer Care to set up a consultation. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. Based on business size may handle additional tasks. Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment. Associates Degree related to business administration / accounting from an accredited college or university preferred. Calendar management / regional scheduling experience preferred. Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment. Detail oriented, organized and time management skills. Ability to provide an exceptional client experience aligned to the company values. Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc). Additional Information #TX140 Privacy Policy: ************************************************* Terms and Conditions: ***************************************************

Description: Title: Customer Care Agent - Bilingual (Spanish) Reports To: Customer Service Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: · Train, explain tasks, and assist in the solution of customer problems. · Answer incoming phone calls, faxes, emails and respond to customer requests. · Identify and assess customer’s needs to achieve satisfaction. · Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. · Go the extra mile to engage customers. · Key in new box information for all accounts. · Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. · Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. · At the end of each month, responsible for storing the previous month’s files in VRC boxes. · Work on special projects as required by the Customer Service Manager or Director of · Operations or as needs arise. Requirements: Competencies: · Ability to work on a team including with the Customer Care Manager and Director of Operations to ensure proper customer service is being delivered. · Must have some computer knowledge. · Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. · Ability to work with external customers, potential customers, vendors, and suppliers. · Able to retain knowledge of services lines, prices, and delivery times. · Ability to multi-task, prioritize and manage time effectively. · Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: · One (1) years’ experience. · Knowledge and ability-English, Spanish and grammar. · Pleasant telephone voice/manner. · Ability to operate simple office equipment sufficiently to perform the job. · Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy. · Must have proven customer support experience. · Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

Job Description Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2024, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. The Opportunity: Voted best Customer Service two years in a row by Newsweek, as a (Customer Experience Representative ), you will have the opportunity to join a best-in-class team and engage with hundreds of customers and sellers. You will serve as the primary point of contact for high level customer inquiries via phone, chat, and email. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates. How your role contributes to the success of Vivid Seats: Maintain excellent customer experience with tone, empathy, confidence, and attention to detail. Develop and present solutions to fan issues efficiently and effectively. Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions. Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience. How your role expectations will progress as a (Customer Experience Representative ) in the first 30, 90, and 180 days: 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers. Acclimate to team and company norms, business objectives, and Vivid Seats' values. Understand the flow of buyer orders and entry level call inquiries. Become familiar with company policies and processes. Navigate and resolve non-complex calls. Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety 90 days in: Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts 180 days in: Apply methods to execute individual tasks that positively impacts the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Competent on industry nuances and company policies. Manage highly complex, escalated, and high value contacts without guidance. Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities. What You'll Bring: Work experience in customer service in retail or service-related industry. Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality. Excellent empathy, confidence, and patience. Written communication skills with an aptitude for grammar and spelling accuracy. Capable of multitasking in a fast-paced environment. Self-reliant and ability to work with minimum supervision. Research skills to troubleshoot customer issues. Willing to be flexible in work hours where needed. Genuine interest in live events, sports, and entertainment. Work Schedule: The first 3 week of employment are Monday-Friday 8:30am-5:00pm for training. Training is paid. Schedule: 3:30pm-12:00am with Thursday/Friday off. Hybrid model, not fully remote. 3 days in office and 2 days at home. Bonus & Overtime Eligibility: $40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant. Any hours worked over 40/week are overtime eligible. At Vivid Seats You'll: See your favorite live events and performers on us! Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space. Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. Earn additional income through bonus incentives. Save for your future through 401K Matching #LI-BW1 Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Salary: Fueling the business of fun. Not just a game-changer, its a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embeds platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected. We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere. We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no ones having more fun than us. Position Summary The key responsibilities of the Technical Customer Support Specialist II are 1. First point of contact for customers; hence, develop relationships and build rapport quickly with customers, 2. Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel, and 3. Help Support team members through difficult technical incidents and requests and communicate directly with customers if intervention is required, and 4. Lead by example and adhere to and help Support team members adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers incidents and requests. This involves working with customers, Support team members, and other departments to not only solve technical and non-technical problems but also, consult with Support team members to implement workarounds to deliver timely, consistent, and technically sound customer support. In addition, the Technical Customer Support Specialist II will investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures. Key Responsibilities Individual: Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel and communicate proactively with customers using clear, professional, and effective communication Support customers with using Embed supported hardware and software and troubleshooting incidents and requests related to the Embed Card System, i.e., Card Readers, POS, Kiosks, em ONEs, peripherals, etc. Lead by example and adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers incidents and requests Investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures Triage inbound customer requests, prioritize tickets in the queue, and solve tickets accordingly Partner with Support team members on the escalation of hardware and software bugs, product enhancements, customer change requests, and root cause categories Leverage approved internal knowledge base articles to deliver up to date service to our customers Partner with Training team members to create and update technical procedures and knowledge base articles Maintain up-to-date awareness in the latest hardware and software applications and share ideas with Support team leaders to improve performance, reliability, and functionality of our products and services Responsible for self-developing skills and technical knowledge on existing and new products and features Depending upon the region, partner with Deployment team members for the deployment and delivery of software updates and fixes to customer locations Depending upon the region, deployment of proprietary and non-proprietary software and services to customers systems KPIs: Achieve individual KPIs and help Support team members achieve group KPIs (we are one team) Achieve service levels in accordance with customer Service Level Agreements (SLAs) Leadership: Help Support team members through difficult technical incidents and requests and communicate directly with customers if intervention is required Defuse customer incidents and intervene to appease unhappy customers if Support team members are unable to meet customers' needs satisfactorily Depending upon the region, available and on-call to solve customer escalations if required Lead by example and help Support team members adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers incidents and requests Work with customers, Support team members, and other departments to not only solve technical and non-technical problems but also, consult with Support team members to implement workarounds to deliver timely, consistent, and technically sound customer support Required Skills and Expertise Description of Expert: Demonstrates a depth of professional experience/knowledge to handle broad business/organizational issues; tackles specialist problems from a strategic perspective to pre-empt long-term issues; develops policies. Description of Practitioner:Demonstrates a deeper understanding of the professional area to handle non-standard situations; adapting according to the circumstances, showing a proactive and considered approach in this specialist area; develops processes. 4-6 years experience working in a fast-paced customer service/support role in call centre environments is preferred ITIL certification or experience working with ITIL Framework and Processes is desired Microsoft and Networking certifications are desired Practitioner ability in prioritising and balancing time among multiple activities Practitioner level in troubleshooting, problem solving, and critical thinking skills Practitioner level in understanding and working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements Highly organized and a meticulous attention to detail Continuous improvement mindset and an openness to new approaches and solutions to enhance the customer support experience Demonstrate good judgement using facts and analytics Expert level in communicating both written (grammar and punctuation) and verbal Practitioner level in communicating technical concepts to both technical and non-technical people Natural desire to help people understand things that are hard to understand Practitioner level in building strong relationships with customers and with team members Practitioner level in handling customers with patience, tact, and empathy Practitioner level in internal and external conflict resolution and negotiation skills Practitioner level in understanding and learning complex technical topics quickly Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies Basic to intermediate level with SQL database queries Basic to intermediate level in using software deployment toolss Special Requirements Flexible work schedule and weekend shifts are required Depending upon the region, onsite customer visits maybe required Depending upon the region, perform the same Key Responsibilities as described in the Installation Specialists Job Description Depending upon the region, some travel maybe required What do we offer PPO Medical coverage with four plan options to choose from based on individual needs PPO Dental & Vision (company paid for employees only) Life Insurance, Short & Long-Term Disability (company paid) Accident, Critical Illness, and Hospital Confinement 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution) Paid time off to include vacation, sick, holidays, and birthday Free parking lot and access to fitness center in office building Robust Learning Management System for employee growth and development The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned.

Job Description We are a dynamic and diverse brand holdings company that values family, community and our clients. We are seeking enthusiastic Customer Engagement Representatives to join our team and play a key role in delivering top-notch solutions and services to our customers. The daily duties will consist of overseeing client relations, producing and managing sales within a designated region, and leading customer service efforts. We work closely with a portfolio of brands, enhancing their communication strategies to connect with target audiences. Our mission is to transform consumer engagement, driving increased brand presence, market share, and revenue. By utilizing relationship-focused customer service, emotional intelligence, and problem-solving, we tailor products and services to meet consumer needs—boosting both short-term and long-term brand success. Key Responsibilities: Provide detailed product and service information that aligns with customer needs. Create memorable customer experiences by actively listening, addressing concerns, and handling objections. Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships. Track and report on market success metrics. Collaborate on new marketing campaigns to enhance brand exposure and attract new business. Address customer issues with professionalism, escalating concerns when necessary. Work closely with management and the sales team to assess customer service approaches and identify areas for improvement. Ensure a seamless customer journey from initial contact to product delivery and installation. Comply with all company and client guidelines. Grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities. Qualifications: Bachelor's degree preferred, or equivalent experience in customer support, service management, or sales. Eager to learn, open to feedback, and willing to step out of comfort zones. Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals. Driven to grow both personally and professionally, with a solution-oriented mindset. Comfortable in a visible, customer-facing role with strong communication skills. Capable of effective time management, multitasking customer service tasks while meeting client goals. If you're excited about this opportunity, please submit your resume, salary expectations, and preferred start date. As an equal opportunity employer, we are committed to diversity and inclusivity and welcome applicants from all backgrounds. Powered by JazzHR xYQeDP5vME

Job Description If You Are An Amazing Customer Support Agent, We Want You! We are immediately hiring for Full Time Bilingual Customer Support Agents to join our team of incredible people! Directors' Choice is the premier provider of answering services to the North American funeral industry. We are looking for positive and professional team members to join our growing team. In this role, you will be our customers' first point of contact, responsible for delivering a Best in Class customer support experience, and your passion for providing exceptional customer service will contribute to our high level of customer satisfaction. Our ideal candidate will need to possess a positive attitude, be customer service oriented, have strong communication skills, and enjoy talking to people daily. Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily! We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. This is an in Office position Compensation: $19.00 an hour Shifts Available: Full Time Various Shifts available Must be able to work a Saturday or Sunday each week The Essential Duties of our Representatives are: Obtain customer information by answering telephone calls, interviewing callers and verifying information. Document all necessary and needed information. Follow all required processes and procedures. Attend and successfully complete required Call Center training. The Skills and Qualifications we look for are: Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction. Use professional phone voice communicating customer care and concern. Demonstrated active-listening skills to gain client information and ability to ask appropriate questions. Demonstrated accurate and fast typing skills. Use PC/computer skills in the Microsoft Windows environment. Ability to work a flexible schedule including nights, weekends and holidays. Minimum of a High School Diploma or GED and be 18 years of age. Must be fluent in Spanish and English Our Benefits for Full Time Employees Include: Employee Stock Ownership Full Medical, Dental, Vision benefits Paid Vacations (up to 4 weeks per year over time) Traditional 401K and Roth 401K options with company matching Free Life Insurance policy Legal Assistance, and more! Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity, we look forward to hearing from you! Job Posted by ApplicantPro

Job Description About Us: At Velvet Box, it is our passion to change people's lives by helping them feel better about themselves. Whether guests come in feeling frustrated or disconnected, when they walk into a Velvet Box store, we support them, help them learn, and empower them to explore new possibilities. Our goal is for each guest to leave our stores feeling excited and inspired to try something new. Job Title: Customer Experience Specialist Application Process: As part of the application process, you will receive an email with instructions for completing a live wedge video interview. This interview is required to be considered for the position and provides us an opportunity to get to know you better. Your Impact: As a Guest Experience Specialist, you will be the face of our brand, delivering exceptional service and creating memorable experiences for every guest. You will: Meet Personal Sales Goals: Strive to meet and exceed individual sales targets by understanding guest needs and providing tailored recommendations. Customer Service and Experience: Provide warm, welcoming, and attentive service that leaves a positive and lasting impression on each guest. Merchandising and Displays: Help maintain attractive, well-organized displays to ensure products are presented in a way that engages and excites guests. Being a Product Expert: Develop in-depth knowledge of our product range to offer informed guidance and support, helping guests feel confident in their selections. Promoting a Safe and Warm Environment: Foster a welcoming atmosphere where guests feel safe, comfortable, and encouraged to explore new ideas. Dependable Team Player: Collaborate with your colleagues while being reliable and committed to the team's success. Flexible Scheduling: Adapt to varying schedules and shifts to meet business needs and provide consistent service. Fast-Paced Environment: Thrive in a dynamic environment where you can manage multiple tasks effectively and efficiently. Detail-Oriented: Maintain a keen eye for detail in all aspects of guest service and merchandising. Uplifting and Inviting Attitude: Create a positive atmosphere that encourages guests to feel valued and welcomed. Connecting with People: Build genuine relationships with guests, making them feel heard and supported. Perks & Benefits: Snack Budget: Monthly snack budget to keep you energized throughout the day. Employee Discount: Access to exclusive discounts on our products. Personal Growth: Opportunities for personal and professional development within a supportive culture. Book Club: Earn $50 for every book you read, added directly to your paycheck. Job Posted by ApplicantPro

Job Description Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Ridgeview. In this role you will work part time on Fridays, Saturdays, and Sundays. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office Provide courteous and prompt responses to all resident and prospect inquires via phone, email and text Answer all phone calls to the property and take detailed notes and information Ensure apartments are ready to show daily and for upcoming move-ins Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters Assist in planning community events and social media marketing Organize package room daily as packages are delivered Maintain community related communications and vendor relationships Begin to kick start your career with room to grow into future management position. Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!

Job Description We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. To return to the OmniOn Power website, click here. Job Overview In this role, you will provide internal and external customer support with ITO and after-sales support (e.g. basic technical, trouble calls, order assistance, payment-related assistance) and coordinate with relevant resources to increase customer satisfaction. In addition, you will manage cases required in SFDC and ERP system SAP. This role reports to the Customer Service Leader and is based in Plano, Texas. Responsibilities As the Customer Support Specialist, you will: Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications. Ensure the resolution of customer issues (e.g. order entry, technical, payment) by coordinating with Operations, Technical members, Sourcing, Manufacturing and other internal and/or external teams. Coordinates resolution of After-Sales Service and/or Spare Parts Teams, or trouble calls. Coordinate appropriate solutions for customer requests, and coordinate with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. May conduct quotation/proposal follow-up with customers and update SalesForceDotCom (SFDC). Proactively inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts and/or clarify any questions ensuring a positive customer experience throughout the entire process. Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems. Process the return of goods from customers. Track the repair when necessary. Participate in departmental training programs. ELIGIBILTY REQUIREMENTS: Power Conversion only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Basic Qualifications: High School Diploma/GED equivalent and 2 years of experience in order fulfillment/order management and 2 years of experience using SAP or similarly large and complex ERP system to drive results. Bilingual in both Spanish and English – Fluent in both verbal and written language Desired Characteristics Strong oral and written communication skills Strong interpersonal skills Ability to work with cross-functional teams to help build effective processes. Results oriented; ability to deliver on commitments and follow through with results. Strong problem-solving skills with continuous improvement mindset Ability to multitask with a strong sense of priority. Ability to work independently and a strong team player. Able to effectively interface with all levels of internal and external customers. Demonstrated proficiency with Microsoft office applications. Proficiency with lean or process improvement methodology Revision 1: 11/14 We are an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description Are you passionate about creating remarkable event experiences that promote non-profit causes and amplify their missions? Here at Elite Generations, we are dedicated to igniting change in Dallas and the surrounding areas. We've successfully expanded our clientele's brand presence and outreach, and now, we're seeking an enthusiastic and results-driven Non-Profit Customer Representative to be a part of our team. About Us: Through our collaborations with non-profit organizations and community-based causes, we accelerate their objectives while making a meaningful impact on our own community. If you're ready to play a vital role in promoting non-profit missions and creating unforgettable promotional events, we invite you to explore this exciting opportunity as a Non-Profit Customer Representative with us. Non-Profit Customer Representative Key Responsibilities: Set up and execute community based outreach events, while maintaining professionalism in conversation and demeanor Engage in meaningful conversation and build connections to foster community involvement and raise awareness and donations for our client’s causes Identify specific target demographics and customize marketing initiatives to resonate with the community Oversee event materials and promotional merchandise, with a primary focus on optimizing donation collection, and tracking Track and report key performance indicators to assess both personal performance and the event's overall effectiveness Non-Profit Customer Representative Qualifications: A Bachelor's degree in Marketing, Business, or a related field is preferred but not mandatory Exceptional communication and interpersonal skills with a myriad of demographics and backgrounds Ability to thrive under pressure and meet deadlines. Outstanding self-management skills. If you're ready to contribute to our mission and create a lasting impact, we invite you to join our team and be part of the change! #LI-Onsite Powered by JazzHR gp Fnp7oGE9

Job Description The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently from the Customer Success Representative, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach. Essential Job Responsibilities: Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm Research and problem solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are having Attend additional training sessions and seminars provided by the firm to achieve a higher level of success Build valuable relationships with clients to ensure the satisfaction of the clients brand line Preferred Qualifications: Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills Must be able to work a full-time schedule for this particular role Demonstrated consistency in achieving and exceeding goals a and strong customer orientation Powered by JazzHR MCr8z8qs8J

Job Description Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization. As an Entry Level Customer Engagement Representative, you'll be in charge of your own professional development. To help maintain our high standard for an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills and will be responsible for the following: Using targeted marketing lists to identify and pursue new sales leads Providing customers with products and solutions that help to simplify and organize their lives Processing sales orders, order changes, installation dates, and cancellations Providing product sales and support to customers, other Customer Engagement Specialists, as well as our outside sales team Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments Excelling in a team-based, competitive environment Working with the account team on the growth and retention of client accounts Requirements of the Entry Level Customer Engagement Representative: A high school diploma or GED equivalent is required 0–3 years of experience working in customer service, sales, retail, or hospitality industries Consistently reliable transportation Ability to communicate effectively, actively listen, and problem-solve Ability to work well individually and in a team environment Strong sales and closing skills and the ability to overcome objections Powered by JazzHR vd IZxWUMBe

Job Description Game Nerdz is a retailer of games, accessories, and FUN and we are looking to add to our team-oriented family! The role of Customer Success Representative requires strong communication skills; verbal and written, as well as strong computer competency. This position requires constant prioritizing and multitasking, as well as a willingness to learn new systems, technologies, and processes. Responsibilities: Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner. Greet walk-in customers, pull orders, and manage the in-person pick-up process. Utilize the computer operating system to provide pricing and inventory availability information to customers. Process product returns (RMA’s) in accordance with company and vendor policies. Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times. Qualifications: Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously. Type at least 45 WPM Must possess excellent interpersonal, communication, business writing, and verbal communication skills. Proven ability to work independently as well as follow processes and direction. Ability to perform detailed work at an efficient pace. General math skills. Ability to meet set deadlines. Strong organizational and prioritization skills. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insurance STD/LTD Company-paid Life Insurance

Job Description As a Customer Representative at AlphaGraphics, your primary role will be to increase the centers inside sales. This responsibility should always focus on increasing the centers sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. In additions to that we would like this person to have Design experience in Adobe Creative Cloud Suite. Customer Representative/Designer Responsibilities: Answering clients' questions and concerns via phone, email, and in-person Processing incoming leads and promptly creating estimates Calling clients and prospects to review their estimates, artwork, and orders Gathering clients requirements to start design Creating print files in Creating and reviewing print specs and artwork before production to ensure the printed materials turn out as planned An AlphaGraphics Customer Representative performs the following: Assists in updating the mailing list database Assists sales rep functions and inside production when requested Follows up and manages Inbound Leads Follows up on targeted direct mail or local Shop mailings Keep customers informed regarding their jobs progress through the production process Shows proficiency in regular use of CRM tools Effectively manages all communication methods currently available to them to respond timely to customer inquiries Generating sales orders and processing payments Keeping clients up to date on the status of their print job Qualifications Account Management experience is preferred but not required Knowledge of printing and prepress requirements a plus Calm, Compassionate and warm personality Handles all communications with customers in a professional and respectful manner Ability to multitask while staying organized and attentive to details Excellent time management skills with an aptitude for punctuality Desired 2+ years of customer service experience 1+ year of print or sign shop experience Proficiency in Adobe Photoshop, Illustrator, and InDesign Knowledge of print terminology and design techniques

Do you enjoy working with people and making meaningful connections? If you have a heart to serve your community and enjoy connecting with people, then apply today! About Us Andrew Jantz State Farm is committed to providing exceptional insurance solutions tailored to meet the unique needs of our clients. Our team is dedicated to delivering outstanding customer service and expert guidance. We foster a supportive, yet competitive environment, and a team culture that believes in serving customers and each other. Our team connects frequently outside of the workplace to establish healthy culture and collaboration. We are looking for an enthusiastic and outgoing individual to join our team. The right candidate must have a great attitude, be coachable, and give their best effort each day. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Schedule appointments, identify customer needs, and recommend appropriate products and services Qualifications Ability to resolve customer issues Excellent communication skills - written, verbal, and listening Pride in getting work done accurately and timely Ability to work in a team environment Valid insurance license (or willingness to obtain one). Job Type Full-time Benefits 401(k) Matching Health Insurance Dental & Vision Paid Holidays and Time Off Paid Training Tuition Assistance Compensation package Competitive Salary Available Commission Bonus Opportunities Licensing Bonus Schedule Monday to Friday This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionDescription: Primary Purpose: Handles all customer service activities including order taking, handling orders from end to end, providing a single point of contact to provide a consistent customer experience, coordinating order fulfillment, providing necessary information to customer, and problem resolution. Assists in building profitable sales by enhancing customer satisfaction and confidence. Also, as appropriate, suggests order changes/additions based on customer buying patterns and gathers market intelligence. Assist operations department. The information contained in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Specific Duties and Responsibilities: Processes customer orders Enters live orders online in real time. Enters electronic, paper, and manual orders online in real time. Recommends increases in size of order and delivery expectations. Quotes prices according to uniform pricing strategy and current market pricing. Tracks order exceptions and maintains as needed. Enters direct vendor to customer orders. Develops solutions to customer needs / opportunities Evaluates needs/opportunities and matches them with Veseris’ products/services and promotes monthly product promotions. Is resourceful: considers full range of options to find a creative solution and makes decisions to resolve the situation. Establishes communication with designated Operations, Sales, MPU and Credit contacts to ensure timely responses to fulfillment issues. Builds and sustains long-term customer partnerships Makes the business relationship mutually beneficial Cultivates rapport with customer Responsive to customer needs (return messages, timely follow-through) Maintains up-to-date information on customers (contacts, products, requirements, etc.) Fulfil customer’s expectations with realistic commitments Serves as a resource to customers by sharing useful information (regulations, safety, product knowledge, market trends, pricing) Satisfies customer requests for product, pricing, order information, and samples Actively maintains and services all customers With input of Management, participates in joint sales calls with sales representative as needed Recognizes and responds to new/additional opportunities at existing customers Displays effective interpersonal and communication skills (internal / external) Delivers information in terms customers and associates understand Achieves mutual understanding by summarizing and reviewing orders Actively listens Communicates in a professional manner both verbally and in written form Responds in a timely manner to customer tasks/requests and confirms completion when appropriate Demonstrates knowledge of Veseris Understands Mission, Vision, Guiding Values, The Veseris Edge Understands policies and procedures Identifies people in the organization who can provide customer with requested information Demonstrates understanding of Veseris’ products and services and quality process Teamwork: collaborates with team members Seeks good communication and cooperation within Veseris’ organization Coordinates all routine aspects of customer orders, requests, inquiries, and shipments Identifies and uses internal resources as needed to complete tasks Is receptive / flexible / adaptable to change Knows our go-to-market strategies and works with assigned team to implement and align these strategies with yearly (team) goals Understands about local competitors and their services and communicates any market changes Resolves problems / nonconformances quickly (internal / external) Uncovers and verifies problems / nonconformances Probes for all details on expressed concerns Persists until all causes are identified and assists in resolution Develops and presets solutions quickly Anticipates potential problems and proactively works to avoid them Understands customer’s business Knows industry needs and trends Responds to specific customer requirements Participates in educational opportunities to expand industry knowledge (Supplier webinars, ProTraining, Recertification meetings, etc.) Processes all administrative tasks Completes all paperwork, reports, and administrative tasks in a timely, complete, and accurate manner. Understands and adheres to local, state, and federal regulatory requirements / policies / guidelines Adheres to all operational safety protocols and policies Completes all required safety trainings and documentation Participates in Spot It & Stop It program Follows all safety protocols when operating equipment (electric/gas/manual) Problem Solving Routine: Find an equivalent product or alternate size or source to meet customer delivery requirement on time. Inform customers of back-order situations and delivery deviations. Difficult: Resolve problems for dissatisfied customers so that the confidence in Veseris is restored. Decision-Making Authority Price quotes within established guidelines Resolves customer problems Requirements: Specialized Knowledge/Skills: Entry Requirements Communication and active listening skills Telephone skills Knowledge of Veseris products, services, and the industries we serve Problem-solving Ability to prioritize and multi-task Keyboarding and basic PC skills General knowledge of Microsoft software General knowledge of math skills pertaining to volume conversions and pricing Ability to work independently and/or in a team environment Face-to-Face customer service Education/Training: Bachelor’s degree, or equivalent experience, preferred, and demonstrated performance of appropriate entry-level skills. High school diploma Physical Demands/Environmental Conditions: Sitting for extended periods of time Potential exposure to hazardous substances High stress level Various roles depending on location type: HUB, stand-a-lone, number of CSRs May need to lift/handle up to 50LB consistently to meet daily location requirements Exposure to heat and cold temperatures if working in a warehouse Append Skills Matrix The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The Skills Matrix outlines the behaviors necessary to move to the next CSR level. The employee must have demonstrated the ability to master the behaviors of the CSR I level before promotion and have a minimum of two years in the CSR I position.

Description: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. At the end of each month, responsible for storing the previous month’s files in VRC boxes. Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise. Requirements: Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years’ experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

Job DescriptionNE is searching for a Customer Service Representative to join our team. The Customer Service Representative will use their outgoing personality, eagerness to learn, natural enthusiasm and service experience to assist the on-site event marketing and advertising team with all tasks involved in developing and executing our overall client marketing efforts. We are the liaison between clients and the community, building the bridge to generate customer retention, customer engagement and customer acquisition. Relationship-building between yourself and customers is a key part of this role. Customer Service Representative Responsibilities: Execute sales and marketing advertising plans and operational functions to company standards Participate in product/service knowledge training on behalf of management Execute sales presentation directives and standards to team members Assist customers with any questions they may have in regards to the client, their products and their services offered Gain knowledge of marketing and branding strategy of all new clients the company acquires. Ensure highest level of sales and customer service resulting in increased productivity and achieving goals Assist the sales manager and advertising teams with any day to day administrative support as requires Customer Service Representative Qualifications: Proven ability to set and achieve goals Competitive drive and confidence to succeed in a company Demonstrated ability to develop relationships with customers and coworkers Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment Ability to quickly learn new procedures and processes Strong organizational and follow-through skills Excellent communication, interpersonal skills and advertising High level of ownership, accountability and initiative Consumer Sales Representative Benefits: Opportunities for career advancement within any and all departments Comprehensive suite of benefits provided a-la-carte and 401K retirement plans Ongoing training and professional development Supportive and collaborative work environment Competitive commission pay rates NE is an equal opportunity employer and is committed to fostering diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply. This position is a local position and requires in office training daily. Therefore, remote positions are not available at this time. By applying, you give permission for us to contact you regarding employment and interview opportunities and you can opt out at any time. Powered by JazzHR c9ChhCzJPa