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Client Service Associate
Alphabe Insight Inc.
Customer support specialist job in Rochester, NY
Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision, collaboration, and professional growth, creating an environment where individuals can contribute meaningfully while developing long-term careers. Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage.
Job Description
We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel in communication, organization, and problem-solving, and who are eager to work in a professional office environment with direct client interaction.
The Client Service Associate plays a key role in maintaining strong client relationships while supporting internal teams with administrative and operational tasks.
Responsibilities
Serve as a primary point of contact for client inquiries and requests
Maintain accurate client records and documentation
Coordinate internal processes to ensure timely and efficient service delivery
Assist with scheduling, follow-ups, and client communications
Support operational workflows and ensure compliance with company standards
Identify client needs and escalate matters when appropriate
Contribute to a positive and professional client experience
Qualifications
Additional Information
Competitive salary ($45,000 - $49,000)
Growth and advancement opportunities
Structured training and ongoing professional development
Supportive and collaborative work environment
Stable full-time position with long-term career potential
$45k-49k yearly 7d ago
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HSE Rep/Procurment
ALS Limited 4.5
Customer support specialist job in Rochester, NY
At ALS, we encourage you to dream big.
When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Imagine your future with us!
At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.
About the role:
The HSE Coordinator will be responsible for implementing the local HSE program/s and assist with data entry work.
Ensure that all tasks are performed on time, as required by the HSE Accountability Matrix and the HSE Monthly/Annual Assignments List.
Deliver Induction training to new employee/new function employee on their first day at ALS or as per Training Matrix requirements.
Deliver monthly HSE training to all employees as per Training Matrix requirements and pre-made training materials.
Deliver one TBT per week, and no more than two per week.
Maintain Training Matrix 100% accurate at all times.
Provide requested documentation of HSE Flash Audits within 24 hours or within the requested time frame, and assist with ALS corporate audits.
Lead and maintain record keeping of JHSEC Meetings.
Maintain Safety Data Sheets (SDS) current.
Conduct weekly inspections of hazardous wastes, and monthly inspections of fire extinguishers, emergency lighting, exit signs, spill response kits, and First Aid kits.
Conduct and/or assist Lab Manager with Quarterly Inspections, including safety showers and eyewash stations.
Develop and submit U.S. EPCRA Report 311/312.
Assist the HSE Manager to develop and maintain tools to implement the HSE Foundation Standards. Tools may include: Emergency Response Plan (ERP), Disaster Management Plan (DMP), Chemical Hygiene Plan (CHP), Risk Assessments (RAs), Job Hazard Safety Assessment (JHSAs), Chemical Inventory, Site Hazardous Waste Management Plan, and Site LOTO Management Plan.
Upload and maintain current records of internal and external inspections, fire drills, RAs, JHSAs, licenses, First Aiders, pre-qualified contractors, incident reports, investigations, and root cause analyses.
Assist the HSE Manager to develop, implement and maintain site specific Risk Assessments for manual handling at individual workstations (e.g. safety cans, lift assist devices, connections to equipment, and integration into SOPs and additional training).
Conduct incident investigations, root cause analyses and work with Lab Manager and Regional HSE Manager to find and implement corrective actions within the prescribed amount of time included in the Incident Report database.
Process employees' Hazard Concerns, work with Lab Manager and Regional Manager to find and implement corrective actions within the prescribed amount of time included in the Incident Report database.
Maintain the HSE Board.
Be fully familiar with all HSE policies applicable to the site.
Attend HSE meetings, train the trainer, and internal and external training sessions.
Collect, store, and label any hazardous waste generated in compliance with the ALS policy.
Assist the HSE Manager as requested.
Answer phones and assist customers as needed
Receive, open and tray up all samples received each day.
Compile, sort and verify the accuracy of data before it is entered.
Assist other departments including Customer Service and Sample Receipt
Enter data received from customers accurately into company database.
Other duties as assigned.
About you:
Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.
Play an active role in the ALS safety program by correcting or reporting unsafe acts and conditions that are observed during day to day operations to create a zero-injury work environment.
Participate in and support HSE initiatives, as required by ALS leadership.
Understand and use HSE precautions (such as but not limited to fume hoods and PPE) while working with chemicals and samples of unknown hazard.
Ensure the health and safety of staff, contractors, and/or visitors by providing appropriate leadership, due diligence, resources, training, and enforcement for all individuals onsite.
Perform/teach annual ALS Hazardous Waste Management training course.
Ensure that resources are available for proper handling, storage, and disposal of hazardous waste.
Ensure that hazardous waste generated by the laboratory in accordance with applicable Federal, State, and local regulations is properly handled.
May be required to take external training courses in order to sign hazardous waste manifests to ship hazardous waste.
Proficient verbal and written communication skills.
Excellent organizational skills and attention to detail.
Computer skills, specifically Microsoft Office.
Proficient computer skills, specifically Microsoft Office.
Must be able to initiate corrective action without prompting and assist co-workers whenever necessary in order to meet deadlines.
Must be able to effectively perform duties under pressures arising from large sample volumes and short turn-around times.
Must be able to work independently with minimal supervision.
Ability to multi-task.
Ability to use (or learn to use) Laboratory Information Management System.
Required Qualifications:
High school diploma/GED is required.
0-1 years of HSE experience is preferred.
Health & Safety Program Certifications is preferred.
Other Requirements:
Routinely lift and/or move up to 50 pounds and occasionally lift and/or move heavier loads with assistance.
Must be able to stand, bend, push, pull, stoop and crouch up to 50% of the time while performing the duties of this position.
Must be able to work on computer while sitting for up to 8 hours per day.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
$42k-49k yearly est. 21h ago
Customer Service Liaison - Residential Construction
Comfort Windows 3.2
Customer support specialist job in Rochester, NY
Comfort Windows has an immediate need for a Customer Service Liaison with residential construction experience preferred.
Responsibilities will include:
Receive and address customer calls for product and installation service needs
Schedule service technicians
Ordering, checking in, and tracking inventory of service parts and materials
Assist in the scheduling and ordering of new products
Organize and maintain racks in service office for service parts
Have service parts and materials organized and ready for each job as scheduled
Other office duties as assigned by management
Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish.
Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$37k-44k yearly est. Auto-Apply 60d+ ago
Civic Engagement and Navigation Specialist
Urban League of Rochester Ny Inc. 4.0
Customer support specialist job in Rochester, NY
Requirements
Requires an equivalent combination of education and experience in health equity and civic/community engagement content. College degree preferred.
Knowledgeable of resources available within the Rochester community.
Ability to advocate/address issues of equity and work to ensure inclusion.
Sensitivity and understanding of specific barriers which may lead to a lack of access and engagement.
Some experience supporting the implementation of programs, trainings, and initiatives
Must adhere to ULR's non-discrimination policies.
Ability to effectively interact with co-workers, partners, and clients with diverse ethnic backgrounds, religious views, cultural experiences, lifestyles, and sexual orientations and to treat each individual with respect and dignity.
Ability to work evenings and weekends when needed.
Be proficient in Microsoft Office Suite and online resources and social media platforms
Highly organized with attention to detail and timeliness in completing tasks
Knowledgeable of research and best practices in equity and belonging
Familiar with the grant process and can provide creative and innovative ideas
Confidence in public speaking and presentation skills
Ability to engage with diverse staff, engender trust, collaboration, and partnership
Strong interpersonal skills; able to quickly establish credibility to develop and manage productive relationships with internal and external individuals and agencies
Ability to manage the needs of multiple leaders and projects, and move quickly from one to another
Ability to remain solution-focused and productive when working with various groups
Ability to maintain accurate records and necessary paperwork
Ability to provide support and training to other staff
The Urban League of Rochester is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, ability, age, or veteran status.
Salary Description $21 to $24 an hour
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
US - Tax - BTS - FSO CTORS Information Reporting and Withholding EDGE Senior Analyst
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
When you join EY EDGE, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice.
Your key responsibilities
Work independently, recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely, efficiently, and accurately completed. Tax Projects including but not limited to implementation of new tax laws, moderately complex analysis of tax methods of accounting as well as tax processes or calculations for compliance purposes. Responsible for identifying moderately complex tax related issues and providing recommended solutions via research and/or position development, and documentation. Lead the preparation and review of moderately complex tax/accounting regulatory and tax compliance with limited supervision. Perform and document research and analysis on related accounting and tax issues. Guide team members and be a role model on moderately complex tax projects. Keep knowledge up to date of new tax and accounting developments as well as of EY standard technologies and processes related to job function.
Responsibilities include
Prepare or detail review complex financial closings, tax compliance filings and other tax related processes or tasks
Compile and/or evaluate moderately complex data, computations, documentation and various tax and accounting technologies
Responsible for Service Quality across identified aspects of delivery. Understand opportunity risk in relation to our Scope of Services
Develop, document, and gain cross functional alignment on processes to support processes and internal teams
Demonstrate deep technical excellence in specific offerings and broaden technical skills across capabilities.
Maintain internal network by providing technical assistance to others within EY in area of expertise
Provide effective oversight, feedback, and coaching to junior team members
Mentor/coach team members to develop technical and leadership capabilities
Skills and attributes for success
Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments
Proficient using Microsoft products such as Excel, Word, and Power Point
Experience with financial and tax applications, such as Gosystems, Onesource TP, Corp Tax, as required by area of specialism
Strong attention to detail
Good communication skills (both written & verbal)
Proven conceptual and analytical ability
To qualify for the role you must have
Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
4 - 6 years of increasingly diverse or moderately complex experience in related field
Ability to prioritize, handle and track multiple assignments
Strong analytical and problem-solving skills
Ability to work independently
Some supervision skills will be required
Strong oral and written communication as well as presentation skills
Experience with financial and tax applications such as GoSystems, CorpTax, Onesource, as required by area of specialism
Proficient using Microsoft products such as Excel, Word, and Power Point
Proficiency in tax accounting systems
Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt, but not required
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $75,200 to $124,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $90,200 to $141,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
$90.2k-141k yearly 60d+ ago
Customer Care Specialist
ESL All Companies 4.5
Customer support specialist job in Rochester, NY
Hours:
40 hours/week
The contact center is open Monday - Saturday. Weekdays 7:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 2:00 p.m.
Schedule:
This position offers a set schedule, Monday - Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02/hr with opportunity to advance to a level II
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL's digital channel features, including general site navigation, money movement guidance, and digital banking password resets.
Accountabilities:
Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.
Active participation in Voluncare
Model ESL's core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities
Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.
Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database
Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.
Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role
Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.
Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary
Qualifications
High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KM1 #LI-Hybrid
$22 hourly 60d+ ago
RV Customer Service Advisor
Wilkins RV 3.6
Customer support specialist job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: Service Advisor
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$50,000.00 - $80,000.00 (commensurate with experience).
Eligible for bonus program.
Benefits:
Medical, Dental, and Vision Insurance with multiple options.
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
Greets, establishes, and maintains a positive rapport with customers,
Assists customers in determining needs; promotes our products, accordingly,
Estimates cost of repair and prepares itemized service order,
Initiates service orders, secures customer's signature, and closes when completed,
Develops a keen understanding of all of our products and services,
Understands effective service sales processes and actively seeks sales opportunities,
Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
Understands customer's needs, committed to exceed customer expectations every day,
Complies with all company policies and procedures.
Job Requirements:
A minimum of 2 years' experience in a customer service role is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct.
We are the #1 RV Dealer in New York State!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
$50k-80k yearly Auto-Apply 60d+ ago
Care Coordinator II - Monroe Region Youth ACT
Hillside Childrens Center 4.0
Customer support specialist job in Rochester, NY
The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff.
This position will be on our Monroe Region Youth ACT team. Hillside's Youth Assertive Community Treatment (Youth ACT) program serves children/youth with serious emotional disturbance who are returning home from inpatient settings or residential services, who are at risk of entering such settings, or whose needs have not been met in more traditional community-based settings. Referrals for Youth ACT must come from Children's Single Point of Access (C-SPOA), a centralized referral system for children with serious emotional disturbance who need intensive mental health services to remain at home or in their community.
This will be a Tuesday-Saturday, full-time (40 hours) position, hours are flexible based on client need. As stated below, there will also be on-call expectations for this position.
Essential Job functions
Coordinate multiple aspects of the youth's and/or families' care.
Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
Meet with youth individually to assess and teach skill development and report on their progress.
May organize and facilitate skill-based groups for youth.
Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
May be assigned to lead projects or mentor program staff.
On-call responsibilities for Youth ACT programs.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
Bachelor's degree required.
Minimum 18 months of relevant experience required.
SPECIAL REQUIREMENTS
Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Youth ACT program
: CPR certification required or obtained within 60 days of hire.
Knowledge, Skills & Abilities
In addition to demonstrating the
Hillside Professional Competencies
of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:
Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
Ability to de-escalate and manage crisis situations both in-person and by phone
Ability to deliver psychoeducational training
Ability to work collaboratively as part of a multi-disciplinary treatment team
Ability to work through a series of issues using independent judgment
Ability to be independent and self-directed
Physical Demands & Work Environment
Must be able to work a variable scheduling including evenings and weekends
The following daily physical demands are required:
Sitting (up to 6 hours)
Occasional standing (up to 2 hour)
Occasional walking (up to 2.5 hours)
Driving (several times a week up to 6 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
Ability to change positions as needed
SPECIAL CONSIDERATIONS
While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$21.40 Minimum pay rate, $31.00 Maximum pay rate, based on experience.
$21.4-31 hourly Auto-Apply 60d+ ago
*Part Time* Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer support specialist job in Rochester, NY
Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate - $16.33 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$16.3 hourly Auto-Apply 13d ago
Representative - Customer Billing
Iberdrola
Customer support specialist job in Rochester, NY
Company: Rochester Gas & Electric, an Avangrid Company Department: Customer Service Job Title: Representative - Customer Billing Work Model: Office and Field is dependent upon experience, ranging from $48,800 to $61,000.
Job Summary
The essential duties of the Customer Billing Representative include review and analysis of company meter reading/consumption data and customer bills, correction of device, billing and invoicing errors, and processing of billing adjustments as needed to complete rate changes and/or corrections to unmetered services. Attention to detail is required to perform accurate bill calculations and adjustments. Customer
Billing Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures.
Key Responsibilities
* Resolve billing issues and/or accurately calculate bills with correct rate applications, processing of appropriate work orders as required, while adhering to all Company billing policies, procedures and state regulations.
* Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include:
* Bill Review
* Implausible Meter Readings
* Out-sorts
* EMMA Billing Errors
* EMMA Invoicing Errors
* Device Errors (including meter change errors and mixed meter corrections)
* Billing adjustments
* Billing edits
* Usage analysis
* Rate changes
* Unmetered Services
* Recalculation of bills
* Billing Inbox Tasks
* Customer Billing Representatives may assist with updating of Billing procedures
* Adhere to department work schedule and complete all assigned tasks in timely manner
* Maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures related to data security and ensure non-disclosure of confidential customer account data such as billing, rates or credit history which could have an impact on the individual customer account in question (especially for special contracts with large commercial high revenue accounts) if were disclosed outside the Company
* Interact and respond to internal Company requests and/or personnel as well as others outside the Company as needed to furnish or obtain information in a courteous and factual manner. Interactions can include but are not limited to others in Marketing, Field Customer Service, Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center Representatives and staff.
Required Qualifications
* Skills/Abilities:
* Knowledge of the Company billing policies, practices, rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn.
* Possess strong verbal and written communication skills
* Effective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply good judgment to take appropriate follow up actions as needed while working without close supervision.
* Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications
* Must possess superior arithmetic skills and ability to use a calculator
* Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions
* Must be highly productive and results oriented
* Experience/Training:
* 1-3 years of experience working in a customer service /billing environment
* Must possess thorough knowledge of customer service practices, policies and procedures, including customer accounting, billing, and rates or demonstrate the ability to learn.
* Must be proficient in use of the SAP customer information system or demonstrate the ability to learn
* Required Education:
* High school diploma or equivalent GED
Competencies
* Growth & Continuous Improvement
* Initiative & Change
* Focused on Results
* Customer Centric (internal and/or external)
* Communication
* Collaboration
* Leadership (people managers/leaders)
Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
February-27-2026
$48.8k-61k yearly Auto-Apply 11d ago
Neuroscience Hospital Specialist - Rochester, NY
Otsuka America Pharmaceutical Inc. 4.9
Customer support specialist job in Rochester, NY
Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.
In its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience.
The "ecosystem approach" unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. This matrix model ensures coordinated and seamless care, supported by digital tools to bridge care gaps.
These ecosystems are led by Area Business Leads and are organized into regional areas. Area Business Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer-centricity.
The Hospital Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content.
**Purpose**
This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Below is a detailed overview of the key responsibilities and objectives associated with this position:
**Key** **Responsibilities**
+ Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
+ Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., MSLs) as needed.
+ Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
+ Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.
**Experience & Qualifications**
+ A minimum of 2 years of pharmaceutical or medical device sales experience.
+ Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
+ Previous cross-functional industry experience in commercial life sciences or related industry.
+ 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
+ Ability to work in an ambiguous environment undergoing transformation.
+ Proven track record in coaching, training, and mentoring peers or others.
+ Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
+ Ability to assimilate and communicate complex clinical and product information
**Key Sales Capabilities**
+ **Territory Analysis / Business Planning**
+ Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget
+ Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan
+ Responds compliantly to competitive threats and opportunities
+ Educates office staff on payer guidelines and reimbursement procedures to increase pull through
+ Effectively utilizes promotional materials
+ **Selling Skills, Engagement & Account Pull Through**
+ Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately
+ Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call
+ Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders
+ Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs
+ Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition
\#LI-REMOTE
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $112,800.00 - Maximum $162,150.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$112.8k yearly 50d ago
Trouble Resolution Specialist
Mindlance 4.6
Customer support specialist job in Rochester, NY
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements
Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging
Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING
Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP
Additional Information
Thanks & Regards
Praveen K. Paila
************
$35k-45k yearly est. 60d+ ago
Customer Service Teammate
Go Car Wash
Customer support specialist job in Rochester, NY
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer support specialist job in Rochester, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialistsupport, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
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25,185.00
Maximum Salary
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25,185.00
$29k-34k yearly est. 9d ago
Client Specialist
Knitwell Group
Customer support specialist job in Pittsford, NY
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00026 Pittsford NY-Pittsford,NY 14534Position Type:Regular/Part time
Pay Range:
$16.50 - $20.65 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$16.5-20.7 hourly Auto-Apply 23d ago
Customer Experience Representative
Gonetspeed
Customer support specialist job in Phelps, NY
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll supportcustomers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations.
REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supportingcustomers.
You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit.
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
$35k-55k yearly est. Auto-Apply 57d ago
CUSTOMER SERVICE Hardware Store BASIC
Lumberyard 3.8
Customer support specialist job in Ontario, NY
Benefits:
Locally owned and operated
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
You might be a great fit if…
You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary:
Basic Customer Service representatives are expected to maintain a positive representation of Secor by providing an outstanding customer service experience consistent with company values. Working independently and assisting Advanced Customer Service representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:
Responsibilities:
The Basic Customer Service Representative for Secor hardware stores participates in all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store.
Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
Notify customers of upcoming promotions and new products.
Receive incoming and stage outgoing hardware shipments.
Assist with loading products into customer's vehicles as needed.
Merchandise products according to prescribed planograms and help maintain signage.
Restock shelves as necessary.
Assist in taking regular inventory of stock.
Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
Help store staff with other tasks as needed.
Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
Attend and participate in all company-sponsored training programs as required.
Adhere to all store policies and safety standards.
Be able to cut keys for customers.
All other duties assigned.
Qualifications:
Outstanding customer service skills and a professional attitude.
A working knowledge of the products contained in the store with a willingness to continue to learn.
Organized, self-starter who thinks independently and solves problems.
Knowledge of effective sales methods and techniques.
Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
Strong math, reading, writing, and communication skills.
Able to lift up to 80 lbs, regularly lift 25 - 50lb.
Able to work a flexible schedule, including evenings, weekends, and holidays as needed.
Goals:
Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales.
Continually expand knowledge of all departments in the store.
Become a versatile employee, able to help in other areas when needed.
Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
After enough experience, become an Advanced Customer Service representative demonstrating excellence in customer service, mastery of hardware service skill sets, and mentoring new Basic Customer Service employees, helping them understand store products, services, and retail concepts.
Compensation: $15.00 - $17.50 per hour
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.
$15-17.5 hourly Auto-Apply 60d+ ago
FT Customer Service 7a-3p #1666
Clark Holdings/Tim Hortons
Customer support specialist job in Piffard, NY
We are searching for friendly and energetic full-time Customer Service Team Members to join our NEW (opening soon) Tim Hortons team at 3667 Main Street in Piffard, NY on the Mornings shifts (7am-3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
Follow all restaurant policies, procedures, and standards.
Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety:
Work in compliance with occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
Excellent customer service skills with a friendly and welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$30k-39k yearly est. 28d ago
Order Entry Specialist
Comfort Windows 3.2
Customer support specialist job in Rochester, NY
IMMEDIATE NEED FOR AN ORDER ENTRY SPECIALIST
Comfort Windows is seeking an individual to process new sales orders for submittal to our manufacturing facility.
Receive detailed orders from the field
Interpret notes, measurements, photos, and additional information
Enter data into job ordering system for manufacturing
Very detailed work requiring precise interpretation and judgment
Requirements include:
The ability to read and understand complex, hand-written job orders is required
Interpretation of measurements is necessary
Experience with accurate data entry
Prior work in the construction field is a plus
Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish.
Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$33k-38k yearly est. Auto-Apply 60d+ ago
Civic Engagement and Navigation Specialist
Urban League of Rochester Ny 4.0
Customer support specialist job in Rochester, NY
Job Type: Regular Full-Time
Reports To: Equity and Advocacy Senior Vice President (SVP)
The Urban League seeks to build an equitable Rochester by creating support and services for populations that have been historically marginalized. Using an equity and advocacy lens, The Civic Engagement and Navigation Specialist (Specialist) will join the Equity and Advocacy division and support the work of the Upward Mobility Mentors Program (UMMP).
This position requires a collaborative, innovative, organized, and effective team player with outstanding people and coordination skills. The Specialist will be responsible for implementation and facilitation of civic engagement and health equity activities.
Job Responsibilities:
Work closely with E&A, UMMP, and community partners to implement health outreach activities in target areas to collect information about insurance status, primary care needs, and gauge the client's awareness of the importance and availability of health screenings and information.
Assist with planning and implementing civic engagement activities that build participants self empowerment, self-advocacy, and personal agency skills to pursue their upward mobility goals.
Coordinate and participate in outreach activities to include tabling, door-to-door canvassing, and community events to promote health equity, civic engagement, and upward mobility.
Participate on RASE CART to promote health equity, reduce gun violence, and increase community engagement.
Participate in E&A and UMMP sponsored activities and represent ULR initiatives and E&A programs throughout the community.
Assist with ensuring ULR, E&A, & UMMP initiatives meet their measurable goals by supporting strategic engagement and providing monthly written reports to SVP for program updates.
Develop consistent communication and feedback mechanisms to identify, discuss, and address issues affecting our partners, participants, and staff.
Perform other duties as may be assigned.
Requirements
Requires an equivalent combination of education and experience in health equity and civic/community engagement content. College degree preferred.
Knowledgeable of resources available within the Rochester community.
Ability to advocate/address issues of equity and work to ensure inclusion.
Sensitivity and understanding of specific barriers which may lead to a lack of access and engagement.
Some experience supporting the implementation of programs, trainings, and initiatives
Must adhere to ULR's non-discrimination policies.
Ability to effectively interact with co-workers, partners, and clients with diverse ethnic backgrounds, religious views, cultural experiences, lifestyles, and sexual orientations and to treat each individual with respect and dignity.
Ability to work evenings and weekends when needed.
Be proficient in Microsoft Office Suite and online resources and social media platforms
Highly organized with attention to detail and timeliness in completing tasks
Knowledgeable of research and best practices in equity and belonging
Familiar with the grant process and can provide creative and innovative ideas
Confidence in public speaking and presentation skills
Ability to engage with diverse staff, engender trust, collaboration, and partnership
Strong interpersonal skills; able to quickly establish credibility to develop and manage productive relationships with internal and external individuals and agencies
Ability to manage the needs of multiple leaders and projects, and move quickly from one to another
Ability to remain solution-focused and productive when working with various groups
Ability to maintain accurate records and necessary paperwork
Ability to provide support and training to other staff
The Urban League of Rochester is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, ability, age, or veteran status.
Salary Description $21 to $24 an hour
How much does a customer support specialist earn in Greece, NY?
The average customer support specialist in Greece, NY earns between $32,000 and $76,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Greece, NY
$49,000
What are the biggest employers of Customer Support Specialists in Greece, NY?
The biggest employers of Customer Support Specialists in Greece, NY are: