Customer Accounts Advisor
Customer support specialist job in Harlingen, TX
The salary range for this role is $12.25 to $13.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Specialist
Customer support specialist job in Edinburg, TX
Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in a friendly and cheerful manner with the intent of solving and addressing the caller's issues, concerns or questions. Are you seeking engaging work? Do you wish to advance your career as a Customer Service Specialist? Does working for a rapidly growing city sound appealing to you? If so, please continue reading!
The Customer Service Specialist position earns competitive pay of $ 15.05/hr. We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employees an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If this sounds like the right opportunity for you, apply to join our team today!
ABOUT CITY OF EDINBURG
Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work.
Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees!
A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST
As a Customer Service Specialist, you spend your day answering multiple line phone system within 3 rings in a professional courteous manner and processes requests effectively, while maintaining a warm friendly demeanor. Your work typically accurate account assistance, information and/or routing to appropriately. Your job is essential to the city, and you refers callers or visitors to services or resources at other agencies or organizations. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. This can include performing clerical or data entry duties to working with various software programs and telephone consoles. When you are not out in the city, you generally participate in payroll functions, bookkeeping and accounting procedures, invoices, prepare requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in administrative clerical support and you finding genuine enjoyment in what you do!
QUALIFICATIONS FOR AN OFFICE SPECIALIST
* Required Education: High school diploma, GED or equivalency
* Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources.
* Required Work Experience: One (1) year of related work experience in customer relations.
* Experience Preference: Three (3) years' experience in related field.
* Must have a current valid class "C" driver's license from the Texas Department of Public Safety.
* Bilingual English/Spanish Required.
Are you someone who prefers hands-on work? Do you have excellent oral and written communication skills? Are you attentive to detail? Do you enjoy working as part of a team? Is dependability one of your strengths? If yes, you might just be perfect for this Customer Service Specialist job!
READY TO JOIN OUR TEAM?
If you feel that you have the right skills in general office procedures and policies, as well as general office equipment and computers to succeed as our Customer Service Specialist, apply now using our mobile-friendly application.
Location: 78541
Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration.
Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense.
Technical Service Representative - Automotive Coatings
Customer support specialist job in Mercedes, TX
As a Technical Service Representative - Automotive Ecoat and Paint, you will represent PPG onsite ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service; focus your concentration on Ecoat, Color and Appearance control to their specifications. Be responsible for both the Plant and PPG goals. You will participate in Continuous improvement team and problem-resolution meetings with Plant Operations and Management!
Specialized Training provided to those who meet the qualifications of the role. Will report to the Optima Solutions Site Manager and sit at our Mercedes Benz Vans site in Ladson, SC.
Responsibilities:
Support the ongoing activities of onsite PPG customer team at automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and to ensure Health, Safety, and Environmental mentorship is always followed.
Provide resolution to customer inquiries, application process monitoring, mix-room supervisors, consignment inventory, material ordering, and hands-on support; followed by a written daily shift report.
Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
Hold weekly meetings with technical experts to review weekly test reports.
Engage daily with customer to provide feedback from data collected, and answer questions and provide recommendations as needed.
Record weekly inventories and communicate to management for publication to customer and PPG internally.
Use PPG digital tools (ETQ, SAM, Daily Dashboard as requested).
Hold self-accountable to meet commitments and take ownership.
Support any special projects as needed.
Provide sales support to maintain and expand business and ensure effective start-up of new products.
Qualifications:
HS diploma or equivalent required
5+ years field experience with various industrial coating technologies including Ecoat, solvent borne base coat/clear coat systems, OEM Ecoat/Paint approval process and specifications.
Must have experience with Ecoat/color evaluation and color adjustments, Ecoat/Paint Material Adjustment.
Proficient in Microsoft programs Excel, Word, PowerPoint
Able to continually work in customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.
Ability to work well within a team environment to solve challenges.
#LI-Onsite
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Auto-ApplyCustoms Specialist
Customer support specialist job in Brownsville, TX
Varel Energy Solutions (VES) is one of the world's largest independent manufacturers and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast-paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team!
Summary: VES is looking for a Customs Specialist to join our team in our Brownsville location. This person will work to ensure compliant, efficient, and cost-effective execution of import and export activities. This position manages the day-to-day coordination with customs brokers, carriers, freight forwarders, and internal stakeholders to guarantee adherence to U.S. Customs and Border Protection (CBP) regulations and on-time delivery. The role also supports coordination with maquiladora operations in Mexico to ensure proper documentation, timely border movements, and accurate customs reporting.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Import & Export Coordination
* Perform daily import and export transactions to and from the United States, ensuring compliance with CBP, Census Bureau, and other U.S. government agency requirements.
* Coordinate with customs brokers and freight forwarders to ensure the timely release, transportation, and delivery of shipments.
* Manage AES filings, ISF submissions, and prepare international shipping documents (commercial invoices, packing lists, BL/AWB/BOL, certificates of origin).
* Track shipments and communicate status updates to internal logistics and operations teams
Customs Compliance
* Ensure compliance with U.S. import and export laws, including HTS classification, valuation, country of origin determination, and free trade agreement qualification (USMCA, etc.).
* Maintain accurate records for all import/export transactions in accordance with CBP's recordkeeping requirements (19 CFR Part 163).
* Support internal and external audits, post-entry amendments, and reconciliation filings.
* Ensure brokers follow company instructions, classification, and documentation standards.
Maquiladora Coordination
* Support U.S.-Mexico trade flows by ensuring documentation accuracy for shipments related to maquiladora (IMMEX) operations.
* Coordinate with Mexican counterpart teams to align on entry/exit documentation, in-bond material, temporary imports, and reconciliation of materials.
* Ensure U.S. export paperwork supports maquiladora import requirements and facilitates on-time border clearance.
* Identify and address potential delays, discrepancies, or compliance risks related to cross-border activities.
Transportation & Logistics Support
* Coordinate inbound and outbound transportation for both domestic and international shipments.
* Work with logistics service providers to optimize routes, costs, and service levels while ensuring regulatory compliance.
* Monitor carrier performance, freight costs, and customs-related demurrage or detention.
* Support freight invoice reviews and cost reporting.
* Maintain Logistics trackers with the latest information on each shipment.
Trade Data & Process Improvement
* Perform compliance screening in Descartes.
* Support continuous improvement initiatives in customs and logistics processes.
* Assist in the development and maintenance of SOPs, work instructions, and compliance manuals related to logistics and U.S. import/export operations.
Cross-Functional Collaboration
* Coordinate regularly with sales, production, and logistics stakeholders to review order status and address issues proactively.
Inventory Accuracy
* Ensure timely shipment of sales orders and participate in inventory and cycle counts to support inventory integrity.
Education and/or Experience:
* Bachelor's degree in International Trade, Logistics, Supply Chain Management, or related field.
* In-depth knowledge of U.S. Customs regulations (19 CFR), Harmonized Tariff Schedule and U.S. export control basics.
* Familiarity with free trade agreements (USMCA preferred) and related origin documentation.
* Licensed Customs Broker certification or Certified Customs Specialist (CCS) is a strong plus.
* Minimum 5-7 years of experience in U.S. import/export operations, including hands-on customs compliance and logistics coordination.
* Experience working with maquiladora operations or supporting cross-border trade between the U.S. and Mexico.
* Demonstrated experience collaborating with customs brokers, freight forwarders, and carriers.
* Experience using SAP or similar ERP systems for trade and logistics transactions.
Thank you for your interest in a career with Varel Energy Solutions.
Sales and Customer Solutions Representative (Bilingual Spanish)
Customer support specialist job in Harlingen, TX
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English and Spanish communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environment
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
#LI-ML5
CRT110 2025-66521 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Onsite Call Center Specialist
Customer support specialist job in Harlingen, TX
Qualfon is hiring Banking Customer Service Representatives to field inbound communications from our client's members regarding their credit card needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first contact resolution to their customers.
Hourly pay rate - $19/hr
Veterans and their family members are encouraged to apply.
RESPONSIBILITIES
What you will be doing:
* Respond to inbound inquiries related to active credit card accounts, consumer loans, and fraudulent activity.
* Assisting customers in recovering their online credentials.
* Assist members with monetary and non-monetary transactions, including account maintenance for checking, savings, and certificates of deposit (CDs).
* Complete service tasks such as adding authorized users, facilitating balance transfers, managing interest distribution for CDs, and handling IRA account changes.
* Support credit card and fraud-related inquiries, including payment authorizations, adjustments, account growth, and underwriting decisions.
* Conduct thorough analysis of moderately complex complaints and collaborate with internal teams and vendor partners to identify process failures and improve customer satisfaction.
* Communicate effectively with customers, co-workers, and business leaders while maintaining professionalism and empathy.
* Stay informed of applicable policies, procedures, and regulatory guidelines to ensure compliance and risk management.
* Prioritize workload to meet service level objectives and ensure all business risks are identified, measured, and controlled.
QUALIFICATIONS
What Skills & Qualifications are needed:
* Minimum 1 year of customer service experience in financial services, fraud, or insurance.
* 2 consistent years of call center experience preferred.
* Minimum 1 year of experience in conflict resolution and documentation, including researching and resolving customer concerns.
* High School diploma or GED required; college degree preferred.
* Ability to work onsite in Harlingen and meet attendance requirements.
* Demonstrated ability to manage difficult verbal communications and develop professional written responses through collaboration and proactive engagement.
* Proven ability to multi-task and prioritize in a fast-paced, detail-oriented environment.
* Stable work history with a consistent record of reliability and performance.
* Strong written and verbal communication skills, with a professional and articulate voice.
* Proficient internet and research skills, with the ability to quickly learn new subjects.
* Computer savvy, able to resolve minor technical issues independently.
* Typing speed of 20 words per minute with 90% accuracy.
* Strong critical thinking and problem-solving abilities.
* Comfortable working in a fast-paced, sometimes hectic environment while maintaining professionalism.
* Self-motivated and capable of working independently with minimal supervision.
* Skilled at multi-tasking across multiple computer applications while engaging with customers.
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law.
Apply
Bilingual Customer Experience Representative
Customer support specialist job in McAllen, TX
JOIN THE ASSURANCEAMERICA TEAM
Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact?
Join the AssuranceAmerica team.
For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.
Customer Experience Representative
The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.
This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.
This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.
Qualified candidates must reside in one of the following locations: Atlanta, GA; McAllen, TX; or Nebraska
About the ROLE
Each day at AssuranceAmerica is different, but as a
Customer Experience Representative, you will:
Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements - positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.
About YOU
You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.
You're confident making independent decisions by analyzing multiple data points and applying sound judgment.
You consistently demonstrate integrity, professionalism, and accountability in everything you do.
You collaborate well with others and contribute positively to a team-oriented culture.
Required
Bachelor's degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
Bilingual (English-Spanish).
Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
Excellent PC skills.
Preferred
Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to navigate various departments of the organization's physical premises.
Auto-ApplyMcAllen 311 Call Center - Customer Service Specialist
Customer support specialist job in McAllen, TX
Job Description
Under immediate supervision and procedural control of the McAllen 311 Dept. Supervisor, the 311 Customer Service Specialist (CSR) greets callers on the phone in a friendly and cheerful manner with the intent of solving the caller's concern. The position requires that the CSR work with diverse populations by using tact, courtesy and independent thinking. The employee assists with emergency management functions of the City as directed.
About the Organization: McAllen is one of the fastest growing cities in America with a population alone close to 148,000. Known for its tropical breezes, mild winter weather, brightly colored birds, and low cost of living, McAllen offers world-class nature tourism, outstanding arts and entertainment opportunities, great sporting and outdoor activities, enchanting cultural diversity and a lively spirit. It is the home to an international airport, world birding center, symphony orchestra, performing arts center, twenty-five parks and year-round family-friendly events. It is driven by its Mission of consistently providing high quality services and quality of life to all who live, work and visit the City of McAllen and three core values: Integrity, Accountability, and Commitment. It is devoted to truth and honesty, providing courteous, open and responsible public service, and dedicated to responsiveness and excellence.
About the Benefits: The City provides an excellent array of benefits including but not limited to retirement (2:1 matching), health/dental/vision insurance, paid vacation, sick and medical leave, funeral leave, paid holidays, tuition reimbursement, life insurance and longevity pay.
Job Posted by ApplicantPro
Customer Service Advisor - Jiffy Lube Multicare
Customer support specialist job in McAllen, TX
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Customer Service Representative Fueler/Washer
Customer support specialist job in Pharr, TX
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
4001 N Cage Blvd, Pharr, TX 78577
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Shift Differentials:
Second shift start times after 11am are eligible for $2.00 per hour shift differential
Third shift start time after 9pm are eligible for $3.00 per hour shift differential
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 4001 North Cage
Primary Location: US-TX-Pharr
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2329931
Centralized Support Rep
Customer support specialist job in Mission, TX
Description Do you go above and beyond to achieve goals? Are you ready to share the joy of assisting customers as apart of an enthusiastic team? You're the connection between the branch, the community, and the customers. You'll be the one who helps customers, over the phone when they have a financial need. If this is you, Come Begin Your Story as a Centralized Support Representative at our company! Security Finance has been a leader in the financial services industry since 1955, and proudly provides installment loans and income tax preparation to the communities where we operate. At Security Finance, it's about being good stewards of our community, helping neighbors in times of need and treating customers with the respect they deserve. Our Centralized Support Rep position:
Provides courteous customer service
Solicits for new or renewed customer business on every contact
Receives loan payments and posts to customer accounts
Prepares and processes loan applications; closes approved loans
Performs collection activities on delinquent accounts, by both written and verbal communications
Assists with the development and training of all new personnel
Maintains compliance with company policies and procedures
Maintains accurate filing and record-keeping system
Prepares and assemble reports for remittance, and for branch record-keeping
Attends work promptly and regularly and works overtime as needed
You could be a great addition if you have:
Previous customer service experience.
Knowledge of state and federal lending regulations.
A valid state driver's license, with an acceptable driver's record.
Access to a reliable automobile for use on a daily basis.
Previous finance and/or collections experience.
Keep in mind that we provide:
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.
TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
Auto-ApplyCustomer Service Teammate
Customer support specialist job in Pharr, TX
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Teammate
Customer support specialist job in Edinburg, TX
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Representative
Customer support specialist job in McAllen, TX
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
* Greets all walk-in customers in a professional and courteous manner.
* Answer and directs all phone traffic in a polite, courteous and cheerful manner.
* Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
* Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
* Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
* Schedule and record appraisal and delivery appointments.
* Update and maintain the store scheduler with Office Manager.
* Collect and record payment for completed repairs; may perform some A/R.
* File repair order paperwork accurately or record in CARSTAR management system.
* Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
* Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
* Maintain the front office and customer reception areas.
* Attend daily release meetings.
* Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
* 2+ years of customer service experience required, preferably in a retail setting.
* HS diploma or GED equivalent required; college degree preferred.
* Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
* Call center sales experience (or equivalent sales experience) preferred.
* Highly organized; ability to handle multiple concurrent assignments.
* Proficient with Microsoft Office and POS/management systems.
* Strong attention to details.
* Punctual and professional appearance.
* Ability to receive direction and work well with others.
* Valid driver's license and insurable driving record.
PHYSICAL REQUIREMENTS
* Essential physical requirements include:
* Ability to stoop, bend and kneel, squat, kneel and pulling
* Extended periods of kneeling, bending, squatting and stooping
* Carry and lift heavy objects (up to 50lbs)
* Standing, sitting and walking
* Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
* Paint, fumes and particles
* Dirt / Dust
* Chemicals / Toxins
* Varying heat / cold
* Intermittent noise
* All duties, responsibilities and experience are subject to change by location
Customer Service
Customer support specialist job in Brownsville, TX
If you are passionate and enthusiastic about customer service and want to continue your career with a well-established reputable company with great benefits, this is the role for you.
The position includes order entry and parts related warranties, fielding high customer call volume, logging all quotations, and assisting with order status requests and various administrative duties related to the position.
The Customer Service Representative must also have a strong desire to learn the business, effectively multi-task, have excellent written and verbal communication skills. Can engage people at all levels of an organization, and driven to meet deadlines.
Responsibilities:
Telephone contact in a high call volume environment to service existing accounts.
Professional telephone manner to establish and maintain effective relationships to gain trust and respect.
Ability to problem solve and use time effectively in order to multitask and prioritize work.
Work well with others in a team setting.
Meet production goals, which are shown through policies.
Six to eight weeks of comprehensive training is provided
Process incoming calls from customers
Dispatch orders.
Process service billing.
Create daily work orders.
Maintain records and files.
Assist other departments as needed.
Skills and Abilities:
Good organisation skills.
Ability to multi-task.
Excellent attention to detail.
Excellent communication kills.
Highly motivated.
Ability to build good, professional relationships.
Proactive, can do attitude.
Reliable and trustworthy.
Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, PowerPoint, etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.
Requirements
High school diploma or equivalent
Previous customer service and sales experience
Previous insurance background is a plus, but not required
Excellent phone skills.
Good communication, organizational, math and computer skills.
Experience with Microsoft Office.
Leadership skills, technical experience and knowledge a plus
Ability to multitask.
Benefits
Benefits: 401k, 401k match, medical, dental, and vision, paid time off.
Didde Office Supply is one of the digital manufacturing platforms offering on-demand manufacturing and supply in the United States. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity, Didde Office Supply seamlessly blends in-house capabilities across plastic and metal additive technologies.
Winner's Circle - Customer Service
Customer support specialist job in McAllen, TX
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $8.75 per hour
Salary Range:
7.25
-
8.75
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyReading Intervention ES
Customer support specialist job in Mission, TX
Provide students identified with dyslexia and other related learning difficulties an individualized, intensive, multisensory, phonetic instructional program that includes a variety of writing, spelling, and reading components. Provide students the opportunity to make significant gains in reading and develop competencies and skills to function successfully in society.
Education/Certification
Bachelor's degree from an accredited university
Valid Texas teaching certificate with required endorsements for assignment
Experience
Student teaching, approved internship, or related work experience
Special Knowledge/Skills
* Knowledge of reading, writing, and spelling instructional strategies
* Knowledge of the Admission, Review, and Dismissal (ARD) Committee process and the Individualized Education Plan (IEP) goal setting process and implementation
* Ability to assess students for dyslexia
* Ability to analyze, interpret, and use student data
* Strong organizational, communication, and interpersonal skills
Major Responsibilities and Duties
Instructional Strategies
* Collaborate with students, parents, and other members of staff to develop an IEP through the ARD Committee process for each student assigned.
* Implement an instructional, therapeutic, or skill development program for assigned students and show written evidence of preparation as required. Prepare lessons that reflect accommodations for individual student differences.
* Plan and use appropriate instructional and learning strategies, activities, materials, equipment, and technology that reflect understanding of the learning styles and needs of students assigned and present subject matter according to guidelines established by the Texas Education Agency, board policies, and administrative regulations.
* Work cooperatively with classroom teachers to modify regular curricula as needed for students identified with dyslexia according to IEP or 504 guidelines.
* Work with other members of staff to determine instructional goals, objectives, and methods according to district requirements.
* Participate in ARD Committee and 504 planning meetings on a regular basis.
* Participate in selection of books, equipment, and other instructional media.
Student Growth and Development
* Conduct assessments and ongoing progress monitoring of student achievement and use results to plan instructional activities.
* Consult district and outside resource individuals regarding education, social, medical, and personal needs of students.
Classroom Management and Organization
* Create classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students.
* Manage student behavior in accordance with Student Code of Conduct and student handbook.
* Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
Other
* Establish and maintain a professional relationship and open communication with parents, students, colleagues, and community members.
* Keep informed of and comply with federal, state, district, and school regulations and policies for dyslexia specialist.
* Compile, maintain, and file all physical and computerized reports, records, and other documents required.
* Attend and participate in faculty meetings and serve on staff committees as required.
* Follow district safety protocols and emergency procedures.
Supervisory Responsibilities:
Direct the work of assigned instructional aide(s).
Working Conditions:
Tools/Equipment Used: Standard instructional equipment, including computers and peripherals.
Posture: Prolonged standing; frequent kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Motion: Frequent walking
Lifting: Regular light lifting and carrying (less than 15 pounds); may lift and move textbooks and classroom equipment
Environment: Work inside, may work outside; regular exposure to noise
Mental Demands: Maintain emotional control under stress; work prolonged or irregular hours
This document describes the general purpose and responsibilities assigned to the position. It is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Salary Information
Status: Exempt
Pay grade: TNL
Days/Months: 187/10
Customer Service Specialist
Customer support specialist job in Edinburg, TX
Job Description
Customer Service Specialist City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greets callers on the phone in a friendly and cheerful manner with the intent of solving and addressing the caller's issues, concerns or questions. Are you seeking engaging work? Do you wish to advance your career as a Customer Service Specialist? Does working for a rapidly growing city sound appealing to you? If so, please continue reading!
The Customer Service Specialist position earns competitive pay of $ 15.05/hr. We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employees an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If this sounds like the right opportunity for you, apply to join our team today!
ABOUT CITY OF EDINBURG
Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work.
Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees!
A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST
As a Customer Service Specialist, you spend your day answering multiple line phone system within 3 rings in a professional courteous manner and processes requests effectively, while maintaining a warm friendly demeanor. Your work typically accurate account assistance, information and/or routing to appropriately. Your job is essential to the city, and you refers callers or visitors to services or resources at other agencies or organizations. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. This can include performing clerical or data entry duties to working with various software programs and telephone consoles. When you are not out in the city, you generally participate in payroll functions, bookkeeping and accounting procedures, invoices, prepare requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in administrative clerical support and you finding genuine enjoyment in what you do!
QUALIFICATIONS FOR AN OFFICE SPECIALIST
Required Education: High school diploma, GED or equivalency
Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources.
Required Work Experience: One (1) year of related work experience in customer relations.
Experience Preference: Three (3) years' experience in related field.
Must have a current valid class "C" driver's license from the Texas Department of Public Safety.
Bilingual English/Spanish Required.
Are you someone who prefers hands-on work? Do you have excellent oral and written communication skills? Are you attentive to detail? Do you enjoy working as part of a team? Is dependability one of your strengths? If yes, you might just be perfect for this Customer Service Specialist job!
READY TO JOIN OUR TEAM?
If you feel that you have the right skills in general office procedures and policies, as well as general office equipment and computers to succeed as our Customer Service Specialist, apply now using our mobile-friendly application.
Location: 78541
Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration.
Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense.
Job Posted by ApplicantPro
Onsite Call Center Specialist - Overnight
Customer support specialist job in Harlingen, TX
Qualfon is hiring Banking Customer Service Representatives to field inbound communications from our client's members regarding their bankiing needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first contact resolution to their customers.
Hourly pay rate - $19/hr + Shift Differential
Veterans and their family members are encouraged to apply.
RESPONSIBILITIES
What you will be doing:
* Respond to inbound inquiries related to active credit card accounts, consumer loans, and fraudulent activity.
* Assisting customers in recovering their online credentials.
* Assist members with monetary and non-monetary transactions, including account maintenance for checking, savings, and certificates of deposit (CDs).
* Complete service tasks such as adding authorized users, facilitating balance transfers, managing interest distribution for CDs, and handling IRA account changes.
* Support credit card and fraud-related inquiries, including payment authorizations, adjustments, account growth, and underwriting decisions.
* Conduct thorough analysis of moderately complex complaints and collaborate with internal teams and vendor partners to identify process failures and improve customer satisfaction.
* Communicate effectively with customers, co-workers, and business leaders while maintaining professionalism and empathy.
* Stay informed of applicable policies, procedures, and regulatory guidelines to ensure compliance and risk management.
* Prioritize workload to meet service level objectives and ensure all business risks are identified, measured, and controlled.
QUALIFICATIONS
What Skills & Qualifications are needed:
* Minimum 1 year of customer service experience in financial services, fraud, or insurance.
* 2 consistent years of call center experience preferred.
* Minimum 1 year of experience in conflict resolution and documentation, including researching and resolving customer concerns.
* High School diploma or GED required; college degree preferred.
* Ability to work onsite in Harlingen and meet attendance requirements.
* Demonstrated ability to manage difficult verbal communications and develop professional written responses through collaboration and proactive engagement.
* Proven ability to multi-task and prioritize in a fast-paced, detail-oriented environment.
* Stable work history with a consistent record of reliability and performance.
* Strong written and verbal communication skills, with a professional and articulate voice.
* Proficient internet and research skills, with the ability to quickly learn new subjects.
* Computer savvy, able to resolve minor technical issues independently.
* Typing speed of 20 words per minute with 90% accuracy.
* Strong critical thinking and problem-solving abilities.
* Comfortable working in a fast-paced, sometimes hectic environment while maintaining professionalism.
* Self-motivated and capable of working independently with minimal supervision.
* Skilled at multi-tasking across multiple computer applications while engaging with customers.
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law.
Apply
Sales and Customer Solutions Representative (Bilingual Spanish)
Customer support specialist job in Pharr, TX
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English and Spanish communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environment
Preferred Qualifications
* 1+ years of call center experience
#LI-NI1
CRT110 2025-66670 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.