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Customer Care Representative I
Agendia 4.5
Customer support specialist job in Irvine, CA
The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI).
POSITION WITHIN THE ORGANIZATION
1. Reports to Regional Account Manager
2. Cooperates with all departments across the organization
3. Participates in:
- Department meetings
- Project meetings
- Working groups
- Project groups
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position.
Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed.
Ensure that all customer interactions are handled with the best level of customer service at all times.
Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met.
Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department.
Coordinate relationship with Customer Service department in Amsterdam
Assist with Billing and Reimbursement inquiries.
Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics.
Responsible for monitoring and resolving deficiencies within 2 working days.
Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager.
Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely.
Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable.
Tracking and monitoring of samples from pick-up to report delivery within the assigned territory.
Responsible for timely retrieval of patient sample block requests from clients and OSS.
Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion.
Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client.
Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day.
Direct contact with top Clients bi-monthly to follow up on issues or questions.
Assist Commercial team with New Account set up in Sales Force.
Assist Commercial team with Portal set up in Sales Force.
Performs other related duties as required or assigned.
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
KEY CONTACTS
Internal
* This position may interface with all departments within the company.
External:
* N/A
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION
High School Diploma or equivalent
2 + years related experience
Experience with Microsoft Office (especially Outlook, Word, and Excel)
Experience with Windows Operating System environment and web applications
KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)
Specific Knowledge Required: Understanding of general laboratory techniques.
Knowledge: Comprehension of a body of information acquired by experience or study.
Skill: A present, observable competence to perform a learned activity.
Ability: Competence to perform an observable behavior.
Punctual, able to be flexible with schedule.
Professional phone demeanor.
High level of accuracy and attention to detail.
Ability to work with multiple systems (software).
Ability to adapt to changing procedures, policies and work environment.
Ability to work in a fast paced team environment.
Effective written and verbal communication.
Desired Skills:
Bachelor's Degree (preferred).
Knowledge of Customer Care principles within the healthcare/lab industry.
Insurance and Billing principles within the medical industry.
Supervisor Responsibilities:
This position requires no supervisory responsibilities.
PRIVACY NOTICE: To review the California privacy notice, click here: ***********************************
Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.
WORKING ENVIRONMENT
Establishes ADA (Americans with Disabilities Act) requirements.
ENVIRONMENT/SAFETY/WORK CONDITIONS
General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains a clean, neat, and orderly work area.
Adheres to Department Specific Safety Guidelines.
TRAVEL
No travel is required.
OTHER DUTIES
Other duties as required.
$36k-44k yearly est. 8d ago
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Customer Service Representative
Aston Carter 3.7
Customer support specialist job in Carlsbad, CA
We are seeking a detail-oriented and organized Customer Service Representative to join our team. The ideal candidate will be responsible for managing and responding to emails, focusing on different customers efficiently. Strong organizational skills and excellent email communication abilities are essential. Experience with high-volume data entry, ERP systems, and familiarity with Microsoft Word and Excel are required. The role involves working with numerous part numbers and effectively handling challenging situations with customers.
Responsibilities
+ Manage and respond to customer emails in a timely and organized manner.
+ Focus on different customer needs and prioritize accordingly.
+ Maintain accurate alphanumeric data entry.
+ Utilize ERP systems for efficient data management.
+ Collaborate with the team to handle difficult scheduling and customer interactions.
+ Retain information about numerous part numbers and products.
Essential Skills
+ Proficiency in data entry and customer service.
+ Strong organizational skills with attention to detail.
+ Experience with Microsoft Word, Excel, and ERP systems.
+ Ability to quickly learn and retain processes.
+ Excellent written and verbal communication skills.
Additional Skills & Qualifications
+ Outgoing personality with the ability to work well with others.
+ Administrative support experience is a plus.
+ No degree needed; relevant experience is more important.
+ Ability to stay focused and work hard in a quiet, analytical team environment.
Job Type & Location
This is a Contract to Hire position based out of Carlsbad, CA.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carlsbad,CA.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
$22-24 hourly 8d ago
Client Services Representative
Venbrook 3.3
Customer support specialist job in Irvine, CA
JOB TITLE: Client Services Representative (CSR) - Employee Benefits
DEPARTMENT: Employee Benefits
CLASSIFICATION: Non-Exempt
LANGUAGE REQUIREMENT: Bilingual English and Spanish
COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience
COMPANY OVERVIEW:
Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines.
Our teams support clients through direct service, accountability, and clear communication.
Our culture emphasizes ownership, collaboration, and trust.
We offer a comprehensive benefits package:
401k with employer match
Medical, dental, vision, life, and disability insurance
Paid Time Off
Paid holidays
Paid sick leave
Professional development opportunities
Flexible work arrangements
JOB SUMMARY:
The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries.
You operate in a high-volume, member-facing environment.
You resolve routine issues and escalate complex matters following defined guidelines.
Your work supports a consistent member experience and reduces service interruptions for Account Management teams.
DUTIES/RESPONSIBILITIES:
Employee and Member Support
Serve as the primary contact for benefit inquiries via phone and email
Explain coverage, eligibility, and benefit usage in clear terms
Guide members through carrier portals, mobile applications, and ID card access
Support employees during open enrollment
Provide bilingual support in English and Spanish
Routine Benefits and Claims Support
Process ID card requests and replacements
Confirm provider network participation
Respond to basic claim status inquiries
Verify eligibility and enrollment changes
Add or remove dependents
Provide prescription refill guidance
Address standard open enrollment questions
Issue Identification and Escalation
Identify issues requiring escalation
Route cases to Account Management per internal guidelines
Ensure complete documentation prior to escalation
Maintain ownership until successful handoff is confirmed
Documentation and Collaboration
Document all interactions and outcomes in the CRM system
Track open items through resolution
Partner with Account Managers and Advocacy teams
Identify recurring issues and share trends with leadership
EDUCATION & EXPERIENCE:
Required Skills & Qualifications
· One to three years of experience in employee benefits, insurance
· Bilingual English and Spanish
· Clear written and verbal communication skills
· Ability to manage high call and email volume
· Strong organization and follow-through
· Professional and composed in time-sensitive situations
Preferred Qualifications
· Experience in an employee benefits brokerage or consulting environment
· Knowledge of health and welfare benefit plans
· Experience with CRM or benefits administration platforms
· Working knowledge of Outlook, Word, and Excel
Measures of Success
Timely resolution of routine member issues
Clear and complete escalation documentation
Positive member experience feedback
Reduced disruption to Account Management workflows
$28.9-33.7 hourly 3d ago
Customer Service Coordinator
Simplex Group 3.3
Customer support specialist job in Rancho Cucamonga, CA
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group.
Responsibilities:
Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
Respond promptly to customer inquiries in a professional and courteous manner
Resolve customer concerns, issues, and complaints effectively and efficiently
Identify and recommend process improvements to enhance customer satisfaction
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming to visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as needed by the company
Experience Requirements:
High school diploma or equivalent relevant experience.
Customer service experience, preferably in the transportation industry.
Bilingual conversational in Punjabi is required/preferred.
Skills Needed:
Customer-centric mentality.
Data entry and documentation skills.
Strong attention to detail.
Bilingual in English and Punjabi.
Familiarity with Microsoft Office (Excel, Word).
Job Duties:
Greet and assist visitors.
Coordinate with internal departments.
Respond to inquiries and resolve concerns.
Identifying Process Improvements
Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings
Data Entry and Record Keeping
Miscellaneous Clerical Duties
Review driver documentation.
Maintain a welcoming reception area.
Follow security protocols.
Supporting additional company needs
Great Fit if...
Able to work on an On-Site position
Excellent verbal and written communication skills
Exceptional interpersonal and customer service skills
Outstanding organizational skills and attention to detail
Strong analytical, logical thinking, and problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Characteristics of a Simplificator:
Optimistic Attitude
Problem Solver
Passionate
Eager to learn
Team Player
Adaptable
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
$34k-44k yearly est. 3d ago
Customer Service & Bike Tech
Retrospec
Customer support specialist job in Perris, CA
First 90 days: fully in office
After 90 days: 3 days in office, 2 days hybrid
Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.
About the Role
We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels.
You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you.
Responsibilities
Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism.
Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions.
Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams.
Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email.
Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction.
Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers.
Build and inspect new and returned bikes for troubleshooting and quality control, as needed.
Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams.
Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes.
Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently.
Communicate customer insights and product feedback constructively to product development, sales, and marketing teams.
Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support.
Assist with additional customer service and clerical tasks as assigned.
Qualifications
2-3 years of ecommerce customer service experience; bike industry experience highly preferred.
Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
Exceptional written and verbal communication skills with a friendly, professional demeanor.
Experience with customer service tools such as Gorgias or Zendesk.
Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Proficient computer literacy and quick adaptability to new systems.
AA degree preferred; high school diploma or equivalent required.
Experience managing warranty processes and dealer accounts is a plus.
Familiarity with social media or online community communication is a bonus.
Passion for outdoor recreation, cycling, and the Retrospec mission.
Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
$36k-50k yearly est. 5d ago
Global Customer Support Consultant
Viasat Inc. 4.5
Customer support specialist job in Carlsbad, CA
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
As a Customer Service Consultant, you're the provider of great customer experience. You will build rapport by interacting with customers via email and telephone, providing solutions that not only meet expectations but shatter them.
Our customers can be anything from our end users to distribution partners, i.e. it could be a fisherman on a boat in the Atlantic, or a ship approached by pirates outside Somalia. No 2 days are the same and that is what makes the job so unique and interesting. Please note that we are not a call centre and we do not wear headsets.
The day-to-day
* Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs
* Logging, updating and creating tasks or incidents as required on SNOW
* Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems
* Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems
* Close liaison with internal and external customers to provide regular updates on customer queries
* Research customer issues, referring to a local directory of information to handle customer queries
* Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations
* Checking invoices on behalf of billing and providing customer updates as required
* Providing call data records for customer usage as required by customers
* Troubleshooting of network, hardware and application issues, updating systems and customers as required
* Managing assigned cases in line with customer expectations and departmental SLAs and important metrics
* Resetting of customer passwords on certain systems
* Participating on daily calls with other internal 3rd party teams to prioritise key issues
* Close liaison with customers, providing updates and or appropriate action to resolve queries
* Identifying and escalation to management situations requiring urgent attention
* Staying ahead of with system and product information, changes and updates
* Other duties as required by the line manager
What you'll need
* Professional telephone manner
* Tele communications background
* To be able to communicate effectively at all levels with a good grasp of the English written language
* To be able to conduct initial fix and diagnostics on all enquiries
* Able to operate within a multilingual customer base
* Ability to assimilate information and respond accordingly
* PC literate
What will help you on the job
Have a working technical knowledge of:
* IP data and circuit switched data/voice connectivity, ideally within the satellite communications or telecommunications sector
* Understanding of network concepts (LANs and WANs)
* Mobile communications technologies such as Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS
* Wireless Networking technologies such as WiFi and Bluetooth
* Circuit switched voice and data, e.g. ISDN / Fax / voice and video conferencing
* An awareness of different types of computer based applications and the data they generate
* Awareness of the various Viasat services and products
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
* Professional telephone manner
* Tele communications background
* To be able to communicate effectively at all levels with a good grasp of the English written language
* To be able to conduct initial fix and diagnostics on all enquiries
* Able to operate within a multilingual customer base
* Ability to assimilate information and respond accordingly
* PC literate
* Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs
* Logging, updating and creating tasks or incidents as required on SNOW
* Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems
* Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems
* Close liaison with internal and external customers to provide regular updates on customer queries
* Research customer issues, referring to a local directory of information to handle customer queries
* Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations
* Checking invoices on behalf of billing and providing customer updates as required
* Providing call data records for customer usage as required by customers
* Troubleshooting of network, hardware and application issues, updating systems and customers as required
* Managing assigned cases in line with customer expectations and departmental SLAs and important metrics
* Resetting of customer passwords on certain systems
* Participating on daily calls with other internal 3rd party teams to prioritise key issues
* Close liaison with customers, providing updates and or appropriate action to resolve queries
* Identifying and escalation to management situations requiring urgent attention
* Staying ahead of with system and product information, changes and updates
* Other duties as required by the line manager
$91k-137k yearly est. 2d ago
Audi Technologist and Customer Retention Specialist
Hoehn Motors 2.9
Customer support specialist job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
$35k-44k yearly est. 60d+ ago
Community Service Specialist (Community Service Specialist I), Parking Administration
California State University System 4.2
Customer support specialist job in San Bernardino, CA
our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit *********************************************************
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at ******************.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at *******************************************************
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: *******************************
Advertised: Dec 18 2025 Pacific Standard Time
Applications close:
$61k-85k yearly est. 40d ago
Customer Support Representative
Extensishr
Customer support specialist job in Irvine, CA
Who We Are Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making. Who You Are
We are seeking a dedicated and talented CustomerSupport Representative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the CustomerSupport Representative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution.
What You'll Do
Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues.
Analyze customer problems and research effective solutions.
Log and manage support tickets, ensuring timely resolution.
Participate in on-call rotations as needed.
Attend daily team huddles to stay aligned on tasks and updates.
Prioritize and manage multiple open tickets simultaneously.
Troubleshoot Machine-to-Machine hardware using company resources.
What You Bring
Skills required:
Commitment to providing 5-star customer service.
Strong relationship management across multiple communication platforms.
Professional phone presence and etiquette.
Excellent attention to detail and organizational skills.
Technical aptitude with systems and software.
Ability to work cross-functionally with Customer Relations and Service teams.
Ability to work independently with minimal supervision.
Effective multitasking skills.
Strong email etiquette and verbal communication.
Good listening, analytical, and problem-solving skills.
Qualifications and Education Requirements:
Associate Degree (AA) is preferred or equivalent business experience.
2+ years' experience managing customer relationships while ensuring the best possible customer experience.
2+ years' experience working in coordination, and customersupport.
Experience in a technology support or technical service environment is a plus.
Physical Requirements:
Must be able to sit for extended periods.
Repetitive motion is required for computer entry.
What We Offer
A comprehensive Benefits package with employer contributions
Medical benefits with employer contribution
Dental and Vision with employer contribution
Flexible Spending Plans and Heath Savings Account programs
Basic Life and Personal Accident Insurance (Employer Paid)
Ten (10) paid holidays
Hourly Range - $19.00 - $21.00
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.
#IND1
$19-21 hourly Auto-Apply 11d ago
Representative, Customer Call
Lg Energy Solution Vertech, Inc.
Customer support specialist job in Irvine, CA
*Must be bilingual in Spanish/English
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.
For more information about LGESVT, please visit *******************
Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product.
What does a day in the life of a Technical Support Representative look like?
Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system
Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
Communicates technical solutions to non-technical customers in a clear and concise manner
Escalates complex issues to higher-level team members as necessary
Documents customer interactions and technical issues in a customer relationship management (CRM) system
Create RMA(Return Material Authorization) tickets as needed in CRM
Provides excellent customer service to ensure a positive customer experience
Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures)
Meets or exceeds performance targets for related KPIs
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Technical Support Representative?
1-2 years experience in a technical support role or equivalent preferred
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Experience using a CRM preferred
Ability to retain information and adapt to changing workflows
$38k-61k yearly est. Auto-Apply 60d+ ago
Representative, Customer Call
Lg Energy Solution Michigan, Inc.
Customer support specialist job in Irvine, CA
*Must be bilingual in Spanish/English
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.
For more information about LGESVT, please visit *******************
Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product.
What does a day in the life of a Technical Support Representative look like?
Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system
Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
Communicates technical solutions to non-technical customers in a clear and concise manner
Escalates complex issues to higher-level team members as necessary
Documents customer interactions and technical issues in a customer relationship management (CRM) system
Create RMA(Return Material Authorization) tickets as needed in CRM
Provides excellent customer service to ensure a positive customer experience
Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures)
Meets or exceeds performance targets for related KPIs
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Technical Support Representative?
1-2 years experience in a technical support role or equivalent preferred
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Experience using a CRM preferred
Ability to retain information and adapt to changing workflows
$38k-61k yearly est. Auto-Apply 60d+ ago
Customer Service Agent
DSV Road Transport 4.5
Customer support specialist job in Fontana, CA
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Fontana, Slover Ave
Division: Solutions
Job Posting Title: Customer Service Agent - 104634
Time Type: Full Time
POSITION SUMMARY
The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate. ESSENTIAL DUTIES AND
RESPONSIBILITIES
Label Control:
* Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.
Yard Coordination:
* Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
* Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
Safety, Sanitation, Security:
* Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard
OTHER DUTIES
* Safe use of powered equipment, RF scanners, computers, and printers. • Follow company policies, guidelines, and ISO procedures • Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)
* Repeated heavy lifting over 25 pounds as needed
* Repetitive motion consisting of (but not limited to) walking, climbing, and carrying
* Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping
* Details may vary dependent on work function - the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
* Performs other duties as assigned.
* Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
* None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
* Must have a high school diploma or general education degree (GED).
* 1-3 years' experience working in inventory control or warehousing admin experience.
Certificates, Licenses, Registrations or Professional Designations
* None
Other
* Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
* Intermediate computer skills
* RF Scanners • Proficient MS Office Applications
Language Skills
* English (reading, writing, verbal)
Mathematical Skills • Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
* Strong attention to detail accuracy and accomplish job task in a timely manner.
* Ability to perform duties with minimal supervision or guidance. • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. • Effective communication skills
PREFERRED QUALIFICATIONS
* 1-2 years' experience working in a warehouse/logistics/distribution environment
* 1-2 years' experience working with Warehouse Management Systems (WMS)
PHYSICAL DEMANDS
Occasionally
* Bending
Frequently • Walking and Standing Constantly
* Sitting
Ability to Lift/Carry and Push/Pull
* 11-20 pounds
o Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
For this position, the expected base pay range is $20.00 - $23.22 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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$20-23.2 hourly Easy Apply 38d ago
Reservationist Specialist
The Parker Palm Springs 4.4
Customer support specialist job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.
Runs all reservations entered for prior day; audits for accuracy; merges when necessary
Runs cancellation report for day prior; executes tasks as outlined on checklist
Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
Input of all in house reservations.
Input of group codes for new groups.
Check all reservations arriving from date to 3 days out.
Filing and discarding of files as needed.
Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
Handle all calls coming in from CRS.
Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
Processes group reservation requirements per contract; executes tasks outlined on checklist
Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
Sends confirmations daily for all reservations processed
Attends weekly Resume meeting
Hourly Rate is $20.00 per hour.
$20 hourly Auto-Apply 8d ago
PTA - Redlands Healthcare Center
Redlands Healthcare Center
Customer support specialist job in Redlands, CA
Redlands Healthcare Center is a 78-bed skilled nursing facility located in Redlands, near Redlands Community Hospital. "Serve more people, touch more lives" is our pledge and promise. At Redlands Healthcare we create a home-like atmosphere for our residents by providing recently renovated accommodations along with team members that feel like family.
Join our team today!
We are currently looking for an exceptional and experienced Physical Therapy Assistant (PTA) to join our work family. Our therapy team works toward specific goals of achieving the resident's highest functional level of independence. If you are a South Carolina licensed Physical Therapy Assistant (PTA) who genuinely wants to make a difference for others, then we would love to meet you!
We offer the following to our Physical Therapy Assistants:
$33 + per hour/ DOE
Flexible scheduling
Professional Development Opportunities
Job Requirements:
Current, unencumbered certification to practice in CA and/or national certification
Physical Therapy Assistant Degree
LTC/Rehab experience is preferred
$33 hourly 3d ago
Reservationist Specialist
Parker Management Florida, LLC 4.2
Customer support specialist job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.
Runs all reservations entered for prior day; audits for accuracy; merges when necessary
Runs cancellation report for day prior; executes tasks as outlined on checklist
Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
Input of all in house reservations.
Input of group codes for new groups.
Check all reservations arriving from date to 3 days out.
Filing and discarding of files as needed.
Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
Handle all calls coming in from CRS.
Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
Processes group reservation requirements per contract; executes tasks outlined on checklist
Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
Sends confirmations daily for all reservations processed
Attends weekly Resume meeting
Hourly Rate is $20.00 per hour.
$20 hourly Auto-Apply 7d ago
Customer Support & Sales Agent
Insight Global
Customer support specialist job in Escondido, CA
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated. Pay anywhere from $20-22/hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Basic computer skills - Understanding of Microsoft Office Suite
- 3-5+ years of Customer Service experience and/or Sales experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills - Retail experience
- Bilingual (English/Spanish)
- Microsoft Excel
- Logistics experience/supply chain experience
- Experience with FedEx, UPS, USPS, etc.
$20-22 hourly 5d ago
Leasing Reservations Agent
Pyramid LQR Management LP
Customer support specialist job in La Quinta, CA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!
What you will have an opportunity to do:
We are looking for a highly engaging, customer focused individual to join our team as Leasing Reservations Agent The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Leasing Reservations Agent provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution.
Your Role:
Provide timely customer service to hotel/resort team
Asist with day to day operations of the main office functions and duties
Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested
Create and distribute communication documents
Update postings and communication venues throughout the Resort
Process, in a timely manner, reports, invoices, bills and associated mail.
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
Open, read, and prepare answers to routine letters.
Locate and attach appropriate files to incoming correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Prepare letters, memos, and other documents
Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
Document and communicate all guest requests/complaints to appropriate personnel.
What are we looking for?
Compensation:
$17.00
-
$17.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$17 hourly Auto-Apply 11d ago
Reservationist
Transdevna
Customer support specialist job in Irvine, CA
Transdev in Irvine, CAis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Competitive compensation package of minimum$18.13/hr - $18.67/hr
Benefits include:
+ An excellent benefits package including medical, vision, and dental coverage and 401 (k) savings plan
+ Paid holidays, vacation, and sick time
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Answer customer calls and input ride information using a computerized scheduling system.
+ Enter new customer information and changes into the system.
+ Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
+ Resolve service-related complaints.
+ Documents trip authorization according to procedures.
+ Other duties as required.
Qualifications:
+ High school diploma or GED required.
+ Reservationist or customer service experience.
+ Computer literate
+ Excellent communication and listening skills.
+ Exercise professional telephone etiquette.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at******************** watch an overview video at******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please *******************************************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
California applicants:PleaseClickHerefor CA Employee Privacy Policy.
Job Category: Operations Support
Job Type: Full Time
Req ID: 7037
Pay Group: 2V9
Cost Center: 55373
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
$18.1-18.7 hourly 22d ago
Fraud & Dispute Specialist
Altura Credit Union 3.5
Customer support specialist job in Riverside, CA
The Fraud & Dispute Specialist is the primary point of contact for members experiencing unauthorized account activity, providing dedicated support and efficiently resolving discrepancies. Core responsibilities include conducting initial investigations into fraudulent claims, monitoring accounts for suspicious patterns, and documenting findings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists Members with claims of unauthorized activity, providing support for account discrepancies, and acting as a liaison to resolve issues.
Analyze and monitor accounts for suspicious activity, perform preliminary investigations on fraudulent claims, gathering relevant data and documentation, and reporting findings and trends.
Utilize risk management systems to monitor daily fraud alerts, identifying high-risk transactions, and taking appropriate actions to mitigate potential losses
Implement fraud mitigation processes, placing holds and restrictions on accounts and cards, and processing account closures to minimize loss exposure.
EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent required.
Associate's degree in business or related field, or equivalent combination of education
and related experience preferred.
Minimum of two (2) years' experience within a financial institution, preferably in fraud investigation or loss prevention
Why Altura?
WORK-LIFE BALANCE
Vacation (10+ or Minimum Days)
Sick (8 Days)
Holidays (11 Days & 1/2 Day Christmas Eve)
Birthday & Anniversary Day Off
Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
Community Volunteer Events
Social Events & Outings
Event & Venue Discounts
WEALTH INCENTIVES
Competitive Pay
Stakeholders
401k Dollar-for-Dollar Match up to 6% (after one year of service)
Business Attire Allowance
Annual Performance Review & Increase
Wellness Incentive
Tuition Reimbursement
Awards, Recognitions & Incentives
Free Checking & Savings Accounts
Discounted Employee Loan Rates
HEALTH AND WELLNESS
Kaiser and Cigna Medical & Prescription Plans
Dental & Vision
Fitness Challenges & Gym Access
Onsite Wellness Programs
Medical & Dependent Flex Spending Account
Life & A&D Insurance
Employee Assistance Program
Pet Insurance
$47k-61k yearly est. 7d ago
Member Service Center Representative
Eagle Community Credit Union 3.7
Customer support specialist job in Lake Forest, CA
As an integral part of the Eagle Community Credit Union team, the Member Service Center Representative is the first point of contact for our valued members seeking assistance over the phone. This role is pivotal in delivering the exceptional service that our community expects, addressing inquiries, and guiding our members through our range of financial products and services.
Key Responsibilities:
Member Service
Promptly and professionally handle inbound calls from our member base.
Address member inquiries relating to account details, transactions, and loan specifics.
Efficiently resolve any member concerns, seeking supervisory support for complex issues.
Introduce and provide information on Eagle Community Credit Union's product suite tailored to member needs.
Manage and process account-related requests.
Transaction Handling
Conduct standard financial transactions, including transfers, loan payments, and more.
Actively monitor for any suspicious or fraudulent activities, escalating concerns to the appropriate channels.
Documentation and Compliance
Maintain rigorous record-keeping for all calls and member interactions.
Uphold Eagle Community Credit Union's internal procedures and adherence to regulatory standards.
Team Integration
Engage in team discussions and training initiatives.
Provide constructive feedback to enhance our member-centric approach.
Partner with cross-functional teams for member issue resolution when required.
Continuous Learning
Stay abreast of Eagle Community Credit Union's evolving product and service offerings.
Participate in upskilling programs to continuously enhance expertise.
Qualifications:
Education: High school diploma or equivalent. Additional qualifications or related coursework is a plus.
Experience: Prior experience in a call center or customer service role. Experience in a credit union or financial institution is advantageous.
Skills:
Stellar communication skills.
Proficient in relevant computer applications.
Ability to navigate challenging situations with grace and professionalism.
Adept at problem-solving and decision-making.
Strong member-centric approach.
Strong written and verbal communication skills. Bilingual proficiency in Spanish or Vietnamese is highly valued to better serve our diverse membership. Candidates of all language backgrounds are encouraged to apply.
Working Conditions:
Standard office or call center setting.
Extended periods working at a desk and computer.
Adaptable work hours based on Eagle Community Credit Union's operational requirements.
Salary Range - $24 - $25.50 an hour
Equal Opportunity/Affirmative Action Employer
Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other classification protected by applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including, without limitation, recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view *******************************************
Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. Eagle is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Eagle is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. This Company prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact accommodation@eaglecu.org. This email is created exclusively to assist disabled job seekers who disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.
Benefits Offered:
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off (PTO)
Training Provided
Tuition Reimbursement
Volunteer Time Off
Supplemental Insurance
Employee Discounts
How much does a customer support specialist earn in Hemet, CA?
The average customer support specialist in Hemet, CA earns between $34,000 and $65,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Hemet, CA