Customer support specialist jobs in Highlands Ranch, CO - 1,285 jobs
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Customer Service Rep
Armstrong Flooring 4.3
Customer support specialist job in Denver, CO
BENEFITS: Medical, Dental, Vision, 401K
Shift: 7:30a-4:30p Monday-Friday
Pay: $23-25/hour
AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.
JOB DUTIES:
Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
Maintain professional appearance and attitude at all times.
Answer phones and greet clients as they enter the customer service area.
Follow-up on orders that are on backorders and processing customer orders accurately.
Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
Call customers to communicate on order status and ETA's.
Liaison with outside sales reps. and managers.
Organize and maintain the contractor area.
Ensure all customers receive excellent customer service.
Solve customer problems with a sense of urgency and accuracy.
Communicate with the warehouse department regarding order status in staged areas.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain positive communication skills and process customer orders accurately.
Maintain an organized and efficient work area.
Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
Scan all paperwork correctly (PO's, confirmations, POD's).
Other duties as assigned.
JOB QUALIFICATIONS:
Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Self-driven with a high level of energy and enthusiasm.
Excellent relationship selling/customer focused sales abilities.
Solution oriented with exceptional follow through.
Good basic math skills, (including ability to take accurate measurements)
Proficient with Windows based computer applications.
Ability to perform well in a detail oriented, fast paced environment.
PHYSICAL DEMANDS:
You will be expected to sit for long periods of time frequently.
Frequently spending extended periods of time on the phone with customers.
Occasional lifting up to 50 lbs may be required.
MENTAL DEMANDS:
Think analytically
Make decisions
Develop options and implement solutions
Work with a team
Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
Attention to detail
Communicate effectively
Multitask in a fast-paced environment
Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
$23-25 hourly 7d ago
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Customer Experience Specialist - FT
Avis Budget Group, Inc. 4.1
Customer support specialist job in Denver, CO
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium customCustomer Experience, Specialist, Experience, Customer, Retail, Automotive
$33k-38k yearly est. 7d ago
Enterprise Customs Specialist
Green Worldwide Shipping LLC 3.7
Customer support specialist job in Aurora, CO
Enterprise CustomsSpecialist Reports To: Enterprise Customs Manager Division: Global Trade Solutions About Green "Global Reach with a personal touch", that's the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 200+ strong team with 15 offices across the US and growing.
At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.
Why this role is special..
The Enterprise CustomsSpecialist will handle Customs operations for our enterprise-level clients. This role is responsible for ensuring all relevant SOPs are followed, optimizing the efficiency of Customs clearance processes, finding efficiencies as well as solutions, and providing exceptional customer service to our clients.
The necessary qualifications include confidence in handling Customs Brokerage in a fast-paced environment, following required procedures and processes based on the client's requirements, and working effectively within a team spread throughout the United States.
How you will be successful....
Follow requirements in the client-specific SOPs provided.
Maintain SOP based on management guidance and continuously analyze for improvement and clarity.
Monitor individual work while providing support to ensure high performance amongst the entire team.
Manage all clients and shipments you are accountable for.
Research errors, KPI inaccuracies, and delays to identify root causes and, when needed, work with management to fix such errors proactively.
Completion of shipment from start to finish and willingness to work within an automated and technology-forward environment.
Serve as a point of contact for clients.
Develop and maintain strong relationships with clients, understand their needs, and provide tailored solutions and support.
Address and resolve client issues and concerns promptly and effectively.
Participation in client or internal calls and meetings.
Implement and actively onboard new clients.
Engagement in professional development and learning.
Key Competencies:
Ensure compliance with all relevant regulations and laws, including tariffs, trade agreements, and import/export restrictions.
Stay updated on changes in regulations.
Prepare and submit accurate Customs entries and documentation.
Ability to file multiple entry types and aptitude to learn for expertise gaps.
Engage in innovative solutions to streamline operations.
Proactively identify potential issues and opportunities and present solutions.
Communicate effectively with internal and external stakeholders, including government agencies and Customs officials.
Work Environment:
Office setting.
Responsibilities are subject to change and evolve over time.
What you will bring.....
Customs Brokerage experience (minimum 2 years).
Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
Excellent attention to detail.
Strong written and oral communication skills - this role will be customer-facing.
Works with minimal supervision.
Preferred Qualifications:
Certified CustomsSpecialist (NCBFAA) Designation.
What we offer.......
Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
Competitive salary between $45,000- $70,000 annually, based on qualifications, experience and location.
$1,800 contributed to employee HSA Account, if on HDHP.
Employee Dental provided by Green.
Option to purchase disability insurance.
Paid life insurance and option to buy-up.
401(K)
Parental Leave Program.
Monthly recognition points to give/receive, which can be converted to gift cards.
Tuition Reimbursement Program.
Weekly fruit baskets in office locations
A tree planted for every new employee to Trees.org
Optional 26 days remote annually
Wellbeing Program.
Training and Development.
This position will be open until 1/31/2025 or until filled.
Please apply by clicking apply via linkedin, indeed or directly through our website by clicking apply at ************************************************************************ . All applications require a resume.
Green Worldwide Shipping, LLC (Green) is committed to the full inclusion of all qualified individuals. As part of this commitment, Green will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Faye Hughes, Head of People and Culture at **************************
Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CHQ-DOC-189.
$45k-70k yearly 5d ago
Customer Services for introverts - No Nights or Weekends
Alpine Maids
Customer support specialist job in Denver, CO
Saturdays, Sundays, and evenings are always off!
Are you looking for a job that:
You get to develop long lasting relationships with caring clients
Is a physical job where you are moving all-day
Provides regular daytime hours
Independent and transparent work environment
Never go home wondering what you accomplished--you can see your work when you are done
We'd LOVE for you to join our team! We pride ourselves in being a work environment where we really like each other. Where you can work independently, but still be part of a team. We take being a team very seriously.
Now, it's not all fun and games. We do guard our culture very closely. We look for people who fit our culture because a communicative work environment is the most important component of what we stand for. We also look for people who have immense pride in their work and truly care for everybody we interact with.
12 REASONS TO WORK FOR ALPINE MAIDS
$21.50 - $26 per hour PLUS 100% of TIPS
Regular weekday hours no night no weekends!
Up to 14 days of paid vacation per year
Weekly paychecks
Real health insurance
Dental & Vision coverage
Fully vested 401k w/ match
Water World corporate discounts
Training at full pay & fuel reimbursement ($0.70/mile!)
Consistent customer satisfaction cash bonuses with no cap on earnings
Full-time positions are available. Must be available 8:30am - 5:30pm.
This is a W2 employee position. We provide supplies and training, pay payroll taxes, and do standard things that an established company should do.
Some past roles our successful technicians have had:
Food Service
CNA
Office Admin
Retail
House Cleaning
Maid
Residential Cleaner
Housekeeper
Housekeeping
Cleaner
Home Cleaning
Yes, we clean the house, but we also:
Play with the pups!
Arrange stuffed animals in funny scenes on a child's bed (kids LOVE US!)
Sanitize the homes of cancer patients so they can rest and get healthy!
Leave cute notes to brighten our client's day (grown-ups love us too!)
We are currently hiring for 2 full-time, 8:30-5:30 M-F positions. You need to have a reliable vehicle to use daily for work and a squeaky clean background! We provide all training, all products, and equipment needed to do your job safely and effectively - you provide your transportation and a desire to help people!
$21.5-26 hourly 7d ago
Customer Service Rep
AHF 4.1
Customer support specialist job in Denver, CO
BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.
JOB DUTIES:
Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
Maintain professional appearance and attitude at all times.
Answer phones and greet clients as they enter the customer service area.
Follow-up on orders that are on backorders and processing customer orders accurately.
Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
Call customers to communicate on order status and ETA's.
Liaison with outside sales reps. and managers.
Organize and maintain the contractor area.
Ensure all customers receive excellent customer service.
Solve customer problems with a sense of urgency and accuracy.
Communicate with the warehouse department regarding order status in staged areas.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain positive communication skills and process customer orders accurately.
Maintain an organized and efficient work area.
Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
Scan all paperwork correctly (PO's, confirmations, POD's).
Other duties as assigned.
JOB QUALIFICATIONS:
Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Self-driven with a high level of energy and enthusiasm.
Excellent relationship selling/customer focused sales abilities.
Solution oriented with exceptional follow through.
Good basic math skills, (including ability to take accurate measurements)
Proficient with Windows based computer applications.
Ability to perform well in a detail oriented, fast paced environment.
PHYSICAL DEMANDS:
You will be expected to sit for long periods of time frequently.
Frequently spending extended periods of time on the phone with customers.
Occasional lifting up to 50 lbs may be required.
MENTAL DEMANDS:
Think analytically
Make decisions
Develop options and implement solutions
Work with a team
Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
Attention to detail
Communicate effectively
Multitask in a fast-paced environment
Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong FlooringTM, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce ContractTM, Hartco ContractTM, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$23-25 hourly 7d ago
Customer Service Advisor
Bet365
Customer support specialist job in Denver, CO
At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on February 16th.
This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 8-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees.
This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Qualifications
Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
Exceptional communication skills, both written and verbal.
Active listener, with the ability to understand customer needs and provide tailored support.
Customer-centric with a passion for delivering outstanding service.
Eagerness to expand personal knowledge and skills.
Meticulous attention to detail to ensure accuracy.
Ability to multitask efficiently in a fast-paced environment.
Creative problem-solving capabilities to resolve challenges independently.
Strong individual and team collaboration skills.
Maintain compliance with individual licensing requirements according to regulations.
Additional Information
Ensuring every customer interaction is positive and memorable.
Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
Resolving customer requests and complaints promptly and courteously.
Assisting in support of various internal efforts that improve how customers perceive our platform and services.
Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
Promoting and advocating for responsible gambling practices among customers.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$23.1 hourly 2d ago
Bilingual CSR (Only Mandarin or Cantonese)
Media Riders Inc.
Customer support specialist job in Denver, CO
NEED TO SPEAK MANDARIN OR CANTONESE! THIS IS MANDATORY TO HOLD THIS ROLE! THIS IS MANDATORY TO HOLD THIS ROLE!
The Customer Service Representative position interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service by corresponding with customers via any of DentaQuests customer contact channels.
PRIMARY JOB RESPONSIBILITIES:
Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments).
Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process.
Thoroughly and completely document all customer interactions.
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provides direction on the usage and benefits of self-service tools.
Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.
Responds to customer inquiries in a courteous and professional manner.
Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Responds to and resolves internal and external complex customer inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Resolves claim payment inquiries by researching and analyzing patient activity and determines appropriate action to be taken.
Ensures resubmissions, stop payments, and voids are handled appropriately.
JOB REQUIREMENTS:
High School Diploma or Equivalent.
2-years of experience in a high-volume customer service environment.
1-year experience in health insurance industry.
Experience utilizing multiple software applications simultaneously.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
Preferred:
Medical/Dental terminology knowledge experience.
Medicare/Medicaid knowledge.
Claims/Billing and coding experience.
Experience with Cisco phone system a plus.
$29k-37k yearly est. 2d ago
Receptionist/Client Services Representative
Samuel Engineering, Inc. 3.8
Customer support specialist job in Greenwood Village, CO
We are looking for a personable, professional, and highly organized Receptionist and Client Services Representative to be the welcoming face of our office. This role is ideal for individuals who thrive in a dynamic, team-oriented environment and are passionate about delivering exceptional client experiences.
Success in this role requires excellent communication skills, a personable and friendly demeanor, proficiency in basic scheduling and computer tasks, and the ability to remain composed in a fast-paced setting. A strong customer service mindset is essential to consistently exceed client expectations and contribute to a positive office environment.
Samuel offers unparalleled benefits, including free medical insurance, free dental insurance, free life insurance and free long-term disability. We've frequently earned recognition as a top employer, including repeat awards of USA Today's Top Work Places. Our strong culture supports employees and their families and is the reason many stay for 20+ years.
ESSENTIAL JOB FUNCTIONS
Please note: The job descriptions may not be inclusive of all assigned duties, responsibilities, etc. of the job; duties and responsibilities include, but not limited to -
Receptionist/Client Services
Mobilize resources (e.g., administrative staff, IT Team, etc.) to execute an excellent client experience
Greet and assist clients, visitors, and employees with professionalism and warmth
Maintain a clean, organized, and welcoming reception area
Coordinate client visits and check-ins to ensure a smooth experience
Provide hospitality services such as refreshments, conference room setup, scheduling support and general assistance
Maintain positive client relationships, representing Samuel with integrity and dedication
Monitor and respond to client needs with a service-oriented mindset
Gather feedback and contribute ideas to improve client experience and office operations
Remain calm, flexible, and professional in a fast-paced environment
Maintain and update Samuel resumes for staff as needed for project proposals and business development
Coordinate distribution and management of business access cards and parking passes for employees and visitors
Assist with monthly Samuel newsletters and organize employee celebrations, such as birthdays and work anniversaries
Provide consistent front desk and phone coverage, directing calls and visitors with professionalism
Distribute company-wide communications, including electronic publications updates and internal announcements
Maintain and update emergency evacuation lists, including daily sign-in sheets
Support planning and execution of Lunch & Learn sessions and other employee events
Prepare new hire name plates and welcome materials in coordination with HR
$32k-43k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
April Welch-State Farm Agent
Customer support specialist job in Denver, CO
Benefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR OFFICE:
April has been proudly serving the community as a State Farm agent since 2002, bringing over two decades of experience and leadership to the business. Our close-knit team of ten operates across two offices and is built on shared values like growth, connection, and integrity. We foster a supportive, people-first culture where genuine relationships and a commitment to doing what's right are at the center of everything we do.
We believe in creating an environment where team members feel valued, supported, and inspired to grow-both personally and professionally. Here's what we offer:
PTO and benefits available after just 90 days
Employer-matched 401(k)
Health insurance with 50% employer contribution
12 BetterHelp sessions per year for mental wellness
Quarterly team-building events and an annual holiday party
Snacks on-site to keep you fueled
Continuous professional development opportunities
If you're someone who thrives in a collaborative environment, values honest and compassionate service, and wants to make a meaningful impact-this is a place where you can truly grow.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with April Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Bilingual Spanish preferred.
$29k-37k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Bill Knight-State Farm Agent
Customer support specialist job in Denver, CO
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Customer Service Representative - In-Office | Service with In-Book Sales Opportunity
Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office
Deliver Exceptional Service. Build Relationships. Grow a Career with Purpose.
The Bill Knight State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering outstanding service, and building long-term client relationships-while also being comfortable identifying in-book sales opportunities when appropriate.
This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that excellent service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.
This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.
What You'll Do
Serve as a primary in-office point of contact for existing clients
Provide prompt, professional assistance with policy questions and service needs
Assist with policy changes, renewals, billing inquiries, and endorsements
Support clients through the claims process and follow up as needed
Maintain accurate and detailed records of customer interactions
Conduct policy reviews and identify in-book sales opportunities aligned with client needs
Recommend additional coverage when it adds value for the customer
Collaborate closely with team members to deliver a consistent, high-quality client experience
What We're Looking For
Strong customer service and relationship-building skills
Ability to naturally pivot from service to sales using a consultative approach
Willingness to obtain Property & Casualty and Life & Health licenses
(full training, guidance, and support provided)
Excellent verbal and written communication skills
Detail-oriented, organized, and dependable
Professional, client-focused mindset
What We Offer
Competitive base salary plus commission and performance bonuses
Full support through the insurance licensing process
Structured in-office training after Property & Casualty license is obtained
Stable, service-focused role with long-term growth opportunities
Supportive agency culture built on teamwork, accountability, and quality service
A meaningful career helping individuals and families protect what matters most
Ready to Start a Career with a Strong Local Agency?
If you're service-oriented, motivated to grow, and looking for a long-term career with training and support, we'd love to hear from you.
Apply today to join the Bill Knight State Farm Agency.
$29k-37k yearly est. 7d ago
Digital Retention Specialist - Spanish
Talent Groups 4.2
Customer support specialist job in Broomfield, CO
Job Title: Digital Retention Specialist
Employment Type: 6+ Month W2 Contract to Hire
Work Authorization: No C2C or Sponsorship
Talent Groups is partnering with a leading enterprise software company to hire a Digital Retention Specialist in Westminster, CO. This onsite role is focused on customer retention, renewal support, and relationship management. The ideal candidate is highly customer focused, data driven, and fully fluent in Spanish.
This role requires Spanish fluency. Candidates must be able to speak, read, and write Spanish professionally.
Key Responsibilities
• Engage directly with customers to understand concerns and prevent churn
• Resolve customer issues and improve overall engagement and satisfaction
• Support renewals through proactive outreach and negotiation
• Track, analyze, and manage customer data using Salesforce and related systems
• Partner with Sales, Marketing, and CustomerSupport to strengthen retention strategies
• Create educational and support content to enhance the customer experience
• Adapt quickly to evolving processes and business needs
• Provide insights to leadership on retention trends, risks, and opportunities
Required Qualifications
• 5+ years of experience in customer retention, customer success, customer service, or sales
• Fluent in Spanish is required speak read and write
• Experience using Salesforce or other CRM platforms preferred
• Strong communication, problem solving, and negotiation skills
• Analytical mindset with strong time management abilities
• Ability to work onsite in Westminster, CO
• Associate's degree or equivalent professional experience
Talent Groups is an equal opportunity employer. Qualified applicants will be contacted for next steps.
$31k-37k yearly est. 3d ago
Account Specialist
Johns Manville 4.7
Customer support specialist job in Littleton, CO
The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.
Your Day-to-Day:
Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
Insulation Systems Proactively communicate daily with internal and external customers
Manage credits, debits, and deductions. Specialist has some authorization to resolve customer issues complaints
Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
Manage and maintain spreadsheets reports
Assist in training new employees and cross training across all Insulation Systems channels
Handle basic product information calls from downstream customers
What You Bring to the Team:
High School diploma with a minimum of 5 years customer service experience OR
4-year college degree preferred
Solid interpersonal, verbal, and written communications skills
Basic analytical decision making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook Basic
Basic knowledge of SAP or ERP systems
Basic knowledge of Accounts Receivable concepts for deduction resolution
Solid attention to detail
Solid organizational and prioritization skills
Solid ability to multitask.
Solid ability to work in a team environment as well as independently with limited supervision
Ability to develop product knowledge Basic
Basic problem resolution and negotiation skills
Solid listening skills
Solid relationship building skills with internal and external customers
Minimal travel required 0 to 10 days per year
May be required to lift, carry, push, or pull up to and including 25 pounds
Work environment is typical of an office environment
$48k-57k yearly est. 2d ago
Oil & Gas New Engine Sales & Service Representative
Smith Power Products, Inc. 3.7
Customer support specialist job in Frederick, CO
About the Role
Smith Power Products is hiring an Oil & Gas New Engine Sales & Service Representative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth.
What You'll Do
Grow market share by developing new customers and expanding existing accounts
Be the face of Smith Power Products in the field with consistent on-site customer engagement
Identify, develop, and close new engine sales opportunities
Support engine installations, commissioning, and startup activities
Coordinate service support, warranty claims, and maintenance programs
Act as the technical liaison between customers, service teams, and OEMs
Gather market and competitor intelligence to support territory growth
What We're Looking For
Experience in oil & gas engine sales or service
Strong knowledge of diesel and/or natural gas engines
Proven ability to build trust and relationships in the field
Comfortable working independently across a large territory
Willingness to travel extensively within NM, UT, WY, and CO
Preferred Experience
Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines
Mechanical or technical background
Exposure to drilling, compression, or production operations
Why Smith Power Products
High-impact role focused on territory growth and market share expansion
Autonomy to manage your territory and customer relationships
Strong internal service and technical support team
Competitive compensation with performance-based incentives
$28k-38k yearly est. 2d ago
Bilingual Spanish Sales Support Specialist
Campuspoint
Customer support specialist job in Westminster, CO
Our client is an industrial technology company that concentrates on helping the world work better. Their technology enables jobs to be done more precisely and accurately, so people can build, construct, grow, and move the things they need to live and to develop future communities.
Compensation: $26/hr
Availability: Monday - Friday, 8am - 5pm. Job requires 4 days in office and 1 work from home day per week.
The Bilingual Spanish Sales SupportSpecialist ensures high customer retention and satisfaction levels. This role involves proactively engaging with customers to understand and address their needs, identify renewal blockers, and implement strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Job Duties:
Send outbound messages or calls to understand and address the reasons for potential service discontinuation.
Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
Resolve customer needs independently and effectively.
Communicate with customers, internal teams, and senior management to deliver exceptional service.
Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
Maintain detailed records of customer interactions and activities in Salesforce.
Analyze data to identify trends and opportunities to improve retention and reduce churn.
Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
Identify, create, and deliver content to supportcustomer adoption and engagement needs.
Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Qualifications:
Bilingual English/Spanish skills are required.
Associate's degree or equivalent.
1+ years of practical experience in customer service and retention.
Proficiency in using Salesforce for documenting and managing customer interactions.
Strong customer-centric and growth mindset.
Experience in customer service and retention.
Excellent active listening and empathy to understand customer perspectives.
Strong analytical skills and a solution-oriented approach.
Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
Strong ability to collaborate with stakeholders and customers at various skill levels.
Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.
$26 hourly 3d ago
Customer Adoption Consultant
Re/Max 4.2
Customer support specialist job in Denver, CO
RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team. This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you!
About the Role
Reporting to the Senior Manager of Customer Adoption, the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.
You'll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.
Key Responsibilities
Consult & Coach: Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
Brokerage Engagement: Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
Relationship Building: Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
Feedback & Follow-Up: Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
Goal Setting & Strategy: Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
Needs Assessment: Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
Presentation Excellence: Deliver compelling presentations and training sessions across various formats and audience types.
Content & Curriculum Management: Maintain and update resources, templates, and training materials while tracking program effectiveness.
Cross-Functional Collaboration: Support department initiatives through video creation, webinar hosting, and project contributions.
Required Qualifications
3+ years in customer adoption, technology training, consulting, account management, or customer success
Proven experience presenting to audiences of 30+ people
Strong background in strategic consultation and relationship management
Ability to travel up to 25% annually
Bachelor's degree in Business, Education, Communications, or equivalent experience (real estate experience a plus)
Proficiency in Microsoft Office, especially PowerPoint
Strong analytical and organizational skills
Ability to manage multiple projects with attention to detail
Self-starter with a collaborative mindset and a passion for customer success
Preferred Skills
Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
Real estate industry experience highly preferred
Skilled in creating engaging content (webinars, videos, presentations)
Familiarity with Agile methodologies
Location
This is a full-time position based at our corporate headquarters in Denver, Colorado, with regional travel up to 25%.
Hire Range/Rate:
$65,000 - $72,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: February 23, 2026
$65k-72k yearly 4d ago
Customer Adoption Consultant
Re/Max Real Estate 4.5
Customer support specialist job in Denver, CO
RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team. This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you!
About the Role
Reporting to the Senior Manager of Customer Adoption, the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.
You'll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.
Key Responsibilities
* Consult & Coach: Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
* Brokerage Engagement: Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
* Relationship Building: Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
* Feedback & Follow-Up: Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
* Goal Setting & Strategy: Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
* Needs Assessment: Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
* Presentation Excellence: Deliver compelling presentations and training sessions across various formats and audience types.
* Content & Curriculum Management: Maintain and update resources, templates, and training materials while tracking program effectiveness.
* Cross-Functional Collaboration: Support department initiatives through video creation, webinar hosting, and project contributions.
Required Qualifications
* 3+ years in customer adoption, technology training, consulting, account management, or customer success
* Proven experience presenting to audiences of 30+ people
* Strong background in strategic consultation and relationship management
* Ability to travel up to 25% annually
* Bachelor's degree in Business, Education, Communications, or equivalent experience (real estate experience a plus)
* Proficiency in Microsoft Office, especially PowerPoint
* Strong analytical and organizational skills
* Ability to manage multiple projects with attention to detail
* Self-starter with a collaborative mindset and a passion for customer success
Preferred Skills
* Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
* Real estate industry experience highly preferred
* Skilled in creating engaging content (webinars, videos, presentations)
* Familiarity with Agile methodologies
Location
This is a full-time position based at our corporate headquarters in Denver, Colorado, with regional travel up to 25%.
Hire Range/Rate:
$65,000 - $72,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
* Competitive Medical, Dental, and Vision benefits
* Retirement plans with optimal company match
* Annual bonus/merit opportunity
* Educational Assistance
* Mental Health support program
* M.O.R.E. Events offered in-person and virtually
* Mentorship program
* Employee Resource Groups
* Community Engagement
* Diversity, Equity, and Inclusion
* Parenting
* Remote
* Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
* As measured by transactions sides
Application Deadline: February 23, 2026
$65k-72k yearly 4d ago
Meat Customer Service FT
Tonys Meats
Customer support specialist job in Castle Rock, CO
Tony's Market Job Description
Title
Meat Customer Service
Department(s)
Meat Department
Reports to
Meat Department Manager
Job summary Responsible for offering extraordinary customer service to all customers.
Summary of essential job functions
Immediately greet all customers and ensure extraordinary customer service.
Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
Solicit sale of new or additional services or products by educating customers and offering suggestions.
Take customers' orders and write ordered items on tickets.
Prepare food using recipes or following directions.
Wrap items according to Tony's standards.
Label items sold using scales or other pricing methods.
Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
Fulfill special orders and requests utilizing all tools provided.
Replenish foods in demos and display cases.
Abide by safety, health and security rules.
Complete specials projects and other duties as assigned
Regular and consistent attendance is essential for this position.
Standard job functions
Upholds the 7 guiding principles of the company
Support goals and vision of General Manager
Consistently presents a professional personal image and uphold the company's uniform policy
Maintain safe, clean and well-organized working and shopping environment
Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
Ability to work a flexible schedule including evenings, holidays and weekends
Knowledge, skills and abilities required
Strong interpersonal and verbal communication skills
Ability to multitask and use organizational skills
$31k-64k yearly est. 16d ago
Client Success Specialist
Cpi Card Group 4.6
Customer support specialist job in Littleton, CO
The Client Success Specialist is responsible for managing and improving the client experience by ensuring that all client needs are understood and satisfied, while acting as the subject matter expert and voice of the customer. This is accomplished through building meaningful relationships, delivering timely and effective communication and promptly responding to and resolving any unforeseen issues. The Client Success Specialist interacts with multiple internal departments, communicates with internal and external customers daily, and ensures the cards are produced as specified by the client. The client services specialist is a self-starter, proactive thinker, and a go-getter. The Client Success Specialist will support their assigned Client Operations team which may include Cards, Collateral, or Personalization (Central or Instant Issuance).
Responsibilities
Lead effective meetings with clients and partners, performing prompt follow-up for identified action items
Collaborate with dedicated cross-functional experts to lead investigation into issues and provide quick and effective resolutions
Analyze client data, providing program solutions efficiently and accurately.
Communicate timelines, both internally and externally.
Coordinate with internal departments, including graphics, IT, and production, to ensure all customer needs are met in a timely manner.
Conduct thorough needs analysis for assigned conversions or projects and seek support from customers based on needs.
Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external)
Ensure the timely and accurate delivery of client communications; document activity in internal CRM
Identify trends and develop customer specific solutions in collaboration with cross-functional expertise
Bridge unique client needs with internal expertise to provide creative and appropriate solutions
Exceed client expectations by introducing and implementing new and developing solutions and service enhancements
Maintain daily/weekly/monthly Key Performance Indicators (KPIs) for clients and serve as integral contributor to the regular Quarterly Business Review (QBR) process
Ensure coordination of accurate billing, timely processing of client orders, response to inquiries and scheduling or attending meetings/calls, as needed.
Qualifications
Strong analytical problem-solving skills, identifying and resolving unique problems.
Excellent written and oral communication skills as well as strong interpersonal skills.
Demonstrated critical thinking, strong organizational and process-oriented skills including ability to handle multiple projects and details simultaneously and accurately, including good decision making and troubleshooting skills
Demonstrated ability to interact and collaborate effectively with others in a diverse environment and to build and maintain positive, professional relationships both internally and externally, and in-person or virtually.
Ability to handle pressure of multiple deadlines while maintaining composure and professionalism.
Demonstrated ability to deliver client-focused solutions based on client needs
Strong customer service and communication skill, including active listening, meeting facilitation, and presenting.
Proficient in Microsoft Excel and Word; VBA/Macros
Skilled in managing multiple concurrent projects, activities and tasks under time constraints
Proficient communication skills including reading, writing and speaking in English.
Requirements:
Bachelor's Degree in Business or Communications, or equivalent experience
2+ years of client services and/or account management experience
Retail banking or financial service industry experience, preferred
Physical Demands:
Work is conducted primarily in a seated position with extensive use of office equipment and requires walking, bending, reaching, and stooping on an occasional basis. Frequently required to work at a desk on a computer. Work involves dealing with detail, accuracy, and extensive human interaction.
This role requires the ability to work from home in a virtual environment, where the following is required;
reliable high-speed Internet access (hot-spot not acceptable)
dedicated distraction-free home work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Company Overview:
CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at *********************
Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
$51k-68k yearly est. Auto-Apply 2d ago
Client Specialist - Commercial Term Lending-Commercial Real Estate
JPMC
Customer support specialist job in Denver, CO
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit!
As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing. You will also develop a comprehensive understanding of treasury services through collaboration with the Treasury Management Officer.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
Job responsibilities
Facilitate application process by interfacing with customers in taking complete applications. Requesting documentation from borrowers. Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager.
Develop a working knowledge of treasury services products and process in order to assist customers with opening accounts.
Collaborate with the Treasury Management Officer (TMO) on payments and liquidity sales process.
Partner with TMOs throughout the sales cycle to manage pipeline and ensure services and pricing are set up timely and accurately.
Act as a liaison between the Client Manager and the processing team and coordinate Letter of Interest submissions as well as loan closings. Review complex files with multi-layered entity documentation and examine third party reports and leases to identify potential problems with loan applications and arrive at a workable solution prior to submission to underwriting.
Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan.
Assist the Client Manager in building customer and real estate broker relationships by coordinating and managing marketing to customers and brokers. Assist and attend team marketing events and trade shows.
Establish with Client Manager the number of loans required to fund and close in Client Manager annual production goal setting process.
Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customer service to both internal and external customers.
Required qualifications, capabilities and skills:
Minimum 2 years' experience in mortgage lending, with inside sales/customer service background.
Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
Enthusiastic and self-motivated.
Superior written and oral communication.
Superior customer service skills.
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
Preferred qualifications, capabilities, and skills:
College graduate preferred.
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
Superior interpersonal communication skills, as well as strong attention to detail and time management.
$33k-51k yearly est. Auto-Apply 60d+ ago
Call Center Talent Pool Req (Colorado)
Freedomcare
Customer support specialist job in Denver, CO
Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care SupportSpecialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center.
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
How much does a customer support specialist earn in Highlands Ranch, CO?
The average customer support specialist in Highlands Ranch, CO earns between $28,000 and $51,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Highlands Ranch, CO
$38,000
What are the biggest employers of Customer Support Specialists in Highlands Ranch, CO?
The biggest employers of Customer Support Specialists in Highlands Ranch, CO are: