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Customs Specialist
Varel Energy Solutions 4.5
Customer support specialist job in Houston, TX
Varel Energy Solutions (VES) is one of the world's largest independent manufacturers and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast-paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team!
Summary: VES is looking for a CustomsSpecialist to join our team in our Brownsville location. This person will work to ensure compliant, efficient, and cost-effective execution of import and export activities. This position manages the day-to-day coordination with customs brokers, carriers, freight forwarders, and internal stakeholders to guarantee adherence to U.S. Customs and Border Protection (CBP) regulations and on-time delivery. The role also supports coordination with maquiladora operations in Mexico to ensure proper documentation, timely border movements, and accurate customs reporting.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Import & Export Coordination
Perform daily import and export transactions to and from the United States, ensuring compliance with CBP, Census Bureau, and other U.S. government agency requirements.
Coordinate with customs brokers and freight forwarders to ensure the timely release, transportation, and delivery of shipments.
Manage AES filings, ISF submissions, and prepare international shipping documents (commercial invoices, packing lists, BL/AWB/BOL, certificates of origin).
Track shipments and communicate status updates to internal logistics and operations teams
Customs Compliance
Ensure compliance with U.S. import and export laws, including HTS classification, valuation, country of origin determination, and free trade agreement qualification (USMCA, etc.).
Maintain accurate records for all import/export transactions in accordance with CBP's recordkeeping requirements (19 CFR Part 163).
Support internal and external audits, post-entry amendments, and reconciliation filings.
Ensure brokers follow company instructions, classification, and documentation standards.
Maquiladora Coordination
Support U.S.-Mexico trade flows by ensuring documentation accuracy for shipments related to maquiladora (IMMEX) operations.
Coordinate with Mexican counterpart teams to align on entry/exit documentation, in-bond material, temporary imports, and reconciliation of materials.
Ensure U.S. export paperwork supports maquiladora import requirements and facilitates on-time border clearance.
Identify and address potential delays, discrepancies, or compliance risks related to cross-border activities.
Transportation & Logistics Support
Coordinate inbound and outbound transportation for both domestic and international shipments.
Work with logistics service providers to optimize routes, costs, and service levels while ensuring regulatory compliance.
Monitor carrier performance, freight costs, and customs-related demurrage or detention.
Support freight invoice reviews and cost reporting.
Maintain Logistics trackers with the latest information on each shipment.
Trade Data & Process Improvement
Perform compliance screening in Descartes.
Support continuous improvement initiatives in customs and logistics processes.
Assist in the development and maintenance of SOPs, work instructions, and compliance manuals related to logistics and U.S. import/export operations.
Cross-Functional Collaboration
Coordinate regularly with sales, production, and logistics stakeholders to review order status and address issues proactively.
Inventory Accuracy
Ensure timely shipment of sales orders and participate in inventory and cycle counts to support inventory integrity.
Education and/or Experience:
Bachelor's degree in International Trade, Logistics, Supply Chain Management, or related field.
In-depth knowledge of U.S. Customs regulations (19 CFR), Harmonized Tariff Schedule and U.S. export control basics.
Familiarity with free trade agreements (USMCA preferred) and related origin documentation.
Licensed Customs Broker certification or Certified CustomsSpecialist (CCS) is a strong plus.
Minimum 5-7 years of experience in U.S. import/export operations, including hands-on customs compliance and logistics coordination.
Experience working with maquiladora operations or supporting cross-border trade between the U.S. and Mexico.
Demonstrated experience collaborating with customs brokers, freight forwarders, and carriers.
Experience using SAP or similar ERP systems for trade and logistics transactions.
Thank you for your interest in a career with Varel Energy Solutions.
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$32k-57k yearly est. 5d ago
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Customer Success Specialist
Ammper Power
Customer support specialist job in Houston, TX
Ammper Power is a subsidiary of Ammper Energía, the 3rd largest Retail Supplier in the Mexican electric market. We are looking for a Customer Success Specialist to join our Houston Office. The Customer Success Specialist will be responsible for supporting core operational functions-including customer care, credit checks, collections, contract interpretation, and billing review-for commercial accounts in the ERCOT market and will work closely with internal teams and third-party vendors to ensure Ammper Power's operations run smoothly. The ideal candidate brings a strong background in client services, relationship management, and a robust understanding of the retail energy industry.
Ammper Power is a Retail Electric Provider (REP) and a Qualified Scheduling Entity (QSE) that works with C&I customers in Texas to develop tailor-made energy solutions that fit their corporate objectives. This includes Retail Electricity Supply, Demand Response and Asset Management Services. We strive to be a flexible, transparent energy company that meets customers where they are in the energy transition with a genuine desire to help them set and meet their goals.
Responsibilities and duties:
Manage customer service inquiries and resolve escalated issues
Perform credit checks and determine eligibility for enrollment
Coordinate collections, payment plans, and account follow-ups
Read and interpret commercial contracts and pricing terms
Review and explain monthly billing statements to commercial customers
Provide operational support across enrollments, billing, and usage monitoring
Work with TDSPs, brokers, and vendors to resolve transaction or account issues
Communicate with third-party vendors and market participants as needed
Ensure compliance with ERCOT and PUCT regulations
Qualifications and skills:
3+ years of retail power experience in ERCOT
Bachelor's degree from an accredited institution
Experience with customer care, credit review, and collections
Ability to read and interpret commercial electricity contracts
Strong understanding of retail electricity billing and monthly statements
Proficiency with billing platforms
Creative thinker, willing to stretch beyond experience
Analytical and detail oriented
Proficiency in Microsoft Office Product Suite
Previous experience in a startup is desirable, not required
Proficiency in Spanish is desirable, not required
$31k-58k yearly est. 2d ago
Route Service Representative (4-Day Workweek)
Cintas 4.4
Customer support specialist job in Houston, TX
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Sales Representatives enjoy:
- Comprehensive 10-week training program with **starting hourly rate of $23.58/hour** , until assigned a route
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
+ Have an active driver's license
+ Be at least 21 years of age
+ Obtain a DOT medical certification
+ Provide documentation regarding their previous employment
All successful candidates will also possess:
+ The ability to meet the physical requirements of the position
+ A High School diploma, GED or Military Service
+ The ability to demonstrate a strong customer service orientation
+ Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
+ A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
$23.6 hourly 5d ago
Airline Customer Service Representative at Houston International Airport - IAH (PM/Evening Shift) - $15/hr (IAH CSA NOV PM SHIFT April 2025)
Hallmark Aviation Services 4.3
Customer support specialist job in Houston, TX
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...
... peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.
We offer full-time and part-time positions.
Excellent advancement opportunities
Paid Training
Dynamic Workplace
Medical benefits (Full-Time Employees)
Voluntary dental, vision, and a matching 401k plan
Amazon Incentives
Are you excited yet? Fantastic! We are too. But we are just getting started.
You will also learn to perform the following functions throughout the course of your employment :
Learn behind-the-scene workings of an international airport.
You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
Enjoy the opportunity to professionally interact with high-profile passengers.
Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?
Eager to learn new skills
Organized and logical thinker
Make quick and rational decisions
Problem Solving
Ability to adapt quickly to unforeseen situations
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a dynamic environment
At least 18 years of age, high school graduate or G.E.D equivalent.
Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
English proficient, other languages are a plus.
Computer savvy
Are you passionate about learning?
Paid training with our highly knowledgeable and top performing training department.
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
If you've come this far, then take the next step towards elevating your skills and building your new career.
It's just one click away.
$26k-33k yearly est. 5d ago
Customer Service Representative
Hamilton Barnes 🌳
Customer support specialist job in Houston, TX
We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customersupport, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions.
Responsibilities
Provide timely and effective customer service through phone, email, and online chat channels.
Resolve customer inquiries related to products, billing, services, and technical support.
Accurately log and track customer interactions using the internal system.
Troubleshoot and resolve customer issues, escalating complex cases as necessary.
Offer product and service information, helping customers make informed decisions.
Assist with onboarding new customers and explaining company policies and procedures.
Collaborate with team members to improve customer experience and operational processes.
Follow up with customers to ensure issues have been resolved to their satisfaction.
Stay updated on company products, services, promotions, and any changes in procedures.
Qualifications
High school diploma or equivalent (Bachelor's degree preferred).
Proven experience in a customer service role, preferably in the telecommunications or technology industry.
Strong communication skills, both verbal and written.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
Problem-solving skills and attention to detail.
Positive attitude and a passion for helping people.
Ability to work independently and as part of a team.
If you're interested in this position, please apply with your updated resume.
$25k-33k yearly est. 3d ago
Customer Service Representative
Murray Resources-Best Staffing Agency
Customer support specialist job in Houston, TX
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supportingcustomers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
Track and follow up on pending information or documentation to keep projects and orders moving forward.
Prioritize workload and respond quickly to changing demands or urgent requests.
Provide excellent customer service and maintain strong relationships with clients.
Maintain detailed records and ensure all systems are updated accurately.
Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
Strong communication and problem-solving skills; able to think quickly and adapt.
Experience with project management or coordinating multiple moving parts preferred.
Industry experience in chemicals or chemical sales support is a plus but not required.
Proficient in Microsoft Office and ERP/order management systems.
Must be able to work fully on site and collaborate closely with team members across departments.
$25k-33k yearly est. 4d ago
Customer Service Enrollment Specialist - In Office
The Briggs Agencies 4.4
Customer support specialist job in Hempstead, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 7d ago
Truck Service Advisor I
Travelcenters of America 4.5
Customer support specialist job in Baytown, TX
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
Have extensive knowledge of the products we sell and the services we provide
Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
Source parts from outside vendors and coordinate delivery
Prepare end of shift drop and shift report; Understand various payment types
Ensure the cleanliness of service counters, showroom, and customer restrooms
Maintain the safety of both our customers and team members
What we'd like to see:
A dedicated individual who works well with others and is excited to be part of our team!
High School Diploma or GED
Good verbal and written communication skills
Previous cashier and customer service experience; experience in repair or parts shop preferred
Presents self in a professional manner to customers, management, and coworkers.
Strong suggestive selling skills
Basic computer skills
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver's license
With us, you'll enjoy:
Competitive wages
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
On-site meal discounts
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$35k-40k yearly est. 5d ago
Customer Service Officer
Burnett Specialists Staffing | Recruiting 4.2
Customer support specialist job in The Woodlands, TX
Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.
The position is based in Houston, TX and follows a hybrid schedule.
This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.
Position Summary
The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.
Key Responsibilities
Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges
Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements
Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents
Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations
Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments
Maintain strong, long-term customer relationships while monitoring account performance and changes
Support and comply with quality, environmental, and organizational management systems
Understand and manage environmental aspects and potential impacts related to daily operations
Must-Have Qualifications
5?7 years of hands-on order management experience
Proven experience handling full-cycle order fulfillment
Strong communication skills with a proactive, customer-first mindset
Diploma or Degree required
Highly organized, solution-oriented, and able to take initiative
Key Challenges & Success Factors
Operates with urgency in a fast-paced, time-sensitive marine environment
Comfortable serving as a frontline customer service representative impacting customer satisfaction directly
Able to provide 24/7 service coverage when required due to vessel schedules
Excellent time management, attention to detail, and ability to multitask
Team-oriented and willing to support colleagues as operational demands shift
Education & Experience
Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field
5?7 years of experience in sales support, supply chain, or customer service
Marine industry experience is a plus but not required
Strong proficiency in Excel and Microsoft Office
Self-motivated, confident, and capable of working independently
Fluent in English (written and spoken)
Additional Context (For Recruiter Awareness)
The organization is backed by a well-established international parent company
Accounting and global support functions are managed overseas
Pending brand and operational expansion in the U.S. may significantly increase growth opportunities over time
HOUWD51
Interested candidates please send resume in Word format Please reference job code 136444 when responding to this ad.
$24k-30k yearly est. 2d ago
Customer Service Representative
Innospec Inc. 4.5
Customer support specialist job in The Woodlands, TX
The Customer Service Representative provides responsive end‑to‑end support for customer accounts by managing inquiries, processing orders, coordinating logistics, resolving issues, and maintaining strong communication across customers and internal teams.
Essential Functions
Answer phones, direct customers to the appropriate contact, and/or provide direct assistance.
Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame.
Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction.
Participate in weekly sales calls to escalate customer issues and align business priorities.
Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing.
Onboard and set up new customer accounts in the ERP system.
Resolve customer issues and complaints promptly, professionally, and to the customer's satisfaction, ensuring all complaints are recorded, submitted, and addressed.
Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations.
Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments.
Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams.
Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives.
Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries.
Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions.
Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions.
Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs.
Work with the Finance department to resolve billing and invoicing issues as a priority.
Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents.
Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers.
Provide after-hours assistance, including coverage of on-call phone shifts, as required.
Represent Innospec professionally on all customer-related calls, meetings, and communications.
Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements.
Role Requirements
Excellent verbal and written communication skills.
Strong attention to detail with effective problem-solving and decision-making abilities.
Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms.
Strong organizational, time management, and multitasking skills.
Effective conflict resolution and customer relationship management skills.
Commitment to continuous learning and professional development.
Strong work ethic, professionalism, and a trustworthy, professional appearance.
Availability for after-hours and on-call support as required.
Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions.
$23k-31k yearly est. 2d ago
Customer Service Representative - Inside Industrial Sales
DXP Enterprises, Inc. 4.4
Customer support specialist job in Conroe, TX
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! *************************************
Summary
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.
Responsibilities of Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling order to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualification of the Customer Service Representative include, but are not limited to:
3+ years of Inside Sales experience in metal working or industrial supply is preferred
Infor experience is preferred
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
#ZRTS
Additional Information
Physical Demand: Lifting up to 30lbs may be required
Working Conditions: Office
Training/Certifications: Infor experience preferred
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm
Travel: N/A
Education: High School Diploma or GED
Location: USA:TX:Conroe
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products.
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
$28k-36k yearly est. 1d ago
Contact Center Specialist
Yochana 4.2
Customer support specialist job in Spring, TX
Title: Genesys Contact Center Platform Support Engineer
Type : Contract & Onsite
The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems.
Key Responsibilities:
Provide L3 support for Genesys Contact Center components including routing, reporting, and voice infrastructure.
- Lead resolution of complex and escalated issues from L2 support.
- Perform advanced troubleshooting and system diagnostics.
- Collaborate with engineering and development teams for bug fixes and enhancements.
- Provide technical guidance and mentorship to L2 support engineers.
- Participate in architecture reviews and platform optimization initiatives.
Monitor system health and proactively identify and resolve issues.
Troubleshoot incidents related to Genesys Engage/Cloud, SIP Server, GVP, Workspace, and other modules.
Collaborate with L1 support and escalate unresolved issues to L3 or vendor support.
Perform root cause analysis and implement preventive measures.
Document incidents, resolutions, and standard operating procedures.
Participate in change management and deployment activities.
Ensure compliance with SLAs and internal quality standards.
Required Skills & Experience:
Minimum 7 years of experience in Genesys Contact Center support.
-- Proven expertise in debugging and resolving complex platform issues.
- Experience in performance tuning and capacity planning.
Strong understanding of Genesys architecture and components.
Experience with Genesys Engage or Genesys Cloud platforms.
Familiarity with SIP, VoIP, and telephony protocols.
Proficiency in troubleshooting tools and techniques.
Knowledge of ITIL processes and incident management.
Excellent communication and documentation skills.
Preferred Qualifications:
Experience with CRM, IVR, CTI integrations.
Scripting knowledge (e.g., Routing Strategy, JavaScript).
Exposure to cloud platforms (AWS, Azure).
Job DescriptionAbout the Company The Strickland Group is a fast-growing, family-driven financial services organization built on integrity, vision, and long-term impact. Our mission is simple: serve people well and leave them better than we found them.
We combine modern technology, AI-assisted systems, and real human connection to help families protect their future while creating meaningful career paths for our partners.
Role Overview As a Customer Success Partner, you will work directly with individuals and families who have already requested information and support.
Your role is to guide clients through a consultative process, ensure an exceptional experience, and help them make informed decisions that align with their long-term goals.
No cold calling.
No door knocking.
You'll engage with warm inquiries using company-provided systems, training, and support.
Responsibilities • Serve as a primary point of contact for assigned clients • Conduct virtual consultations via Zoom or phone • Educate clients on available solutions and next steps • Deliver a professional, relationship-based customer experience • Follow up with clients to ensure clarity and satisfaction • Utilize company CRM and systems to manage communication • Attend weekly virtual training and development sessions • Meet activity and performance benchmarks • Maintain compliance and licensing standards What We Offer • 100% commission-based compensation • Flexible remote schedule (part-time or full-time) • Warm client inquiries • Clear advancement and leadership pathways • Ongoing training and mentorship
$72k-114k yearly est. 21d ago
The Covery Client Specialist, Part-Time
Houstonian 3.6
Customer support specialist job in Houston, TX
This position is responsible for scheduling Covery wellness services, as well as greeting and assisting every guest that enters the facility in the manner trained by Covery. Direct all efforts toward guest satisfaction, the achievement and maintenance of Covery at The Houstonian standards and profit maximization.
The Covery Client Specialist should have previous experience working in an upscale or luxury service or retail environment. This person should have a professional and friendly demeanor and have a passion for providing caring hospitality. The Covery Client Specialist has exceptional written and verbal communication skills in English. Being bilingual is a plus, but not a requirement. This employee has an impeccable work ethic and a commitment to exercising integrity in every interaction. They will comply with company policies and standards and will take extra care to protect the privacy of our Covery clients.
Having some knowledge of medical terminology is desired. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
ESSENTIAL JOB FUNCTIONS
• Adhere to all Houstonian policies and procedures.
• Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Work collaboratively within Covery and with other departments of The Houstonian Hotel, Club & Spa.
• Report to work on time, in a clean and pressed uniform. Good personal hygiene and grooming should be evident. Employees should look professional and have no noticeable odor of smoke, body odor, perfume, food, etc.
• Adhere to a professional relationship with clients of Covery. Discussion of internal matters of any sort with clients is not permitted.
• Answer Covery phone calls and assist with questions and requests for assistance. Respond to emails and voicemails within one business day, sooner if possible.
• Schedule all Covery wellness services (via telephone and in person) in a friendly and efficient manner.
• Promote and sell additional services by listening to the needs of each guest and making suggestions that are appropriate to their situation.
• Promote and sell all retail items via telephone and in person.
• Ensure that Covery clients have properly completed all required paperwork prior to receiving any services or treatments.
• Comply with all HIPAA standards and maintain absolute confidentiality for every client.
• Maintain work areas in a neat and clean manner at all times, including all public areas and individual workstations.
• Participate in maintaining and on-going organization of the retail areas of the Front Lobby.
• Meet and greet each guest as they enter The Spa. Verify the guest's schedule and orient the guest to the Covery facilities and other amenities, obtain payment method upon exit.
• Have expert-level knowledge of all Covery services, prices, apparatus, and facilities. Be familiar with the rest of The Houstonian Campus offerings, particularly those of The Club.
• Confirm all guest appointments via phone, e-mail, or in person within allocated time given.
• Assist Covery guests throughout their visit. Specific tasks may include giving tours of Covery, answering questions, explaining wellness treatments and their benefits, and escorting the guest to the specific areas.
• Inform managers of any issues or concerns that are brought to your attention by a guest. Make notes in the client's file of any previous issues or other information that will be beneficial to providers on future visits.
• Assist and support other team members / departments as needed.
• Perform administrative duties including filing, ordering and restocking supplies, assisting with marketing promotions, and other duties as directed by management.
• Participant in applicable training sessions, learning new techniques to be used in the performance of the job.
• Attend staff meetings.
• Consistently clock in and out for shifts and breaks.
• Report any maintenance problems to Engineering and to Covery management.
• Works in a safe and hygienic manner at all times.
• Any other tasks as required by management.
Qualifications
KNOWLEDGE AND SKILLS
• At least one year working in an upscale or luxury service or retail environment.
• Computer proficiency including Microsoft Office Suite including Outlook, Word, and Excel and the ability to learn appointment booking and lead generation software.
• Ability to communicate and collaborate within The Houstonian's culture of diversity, inclusion and respect. This manager will treat others with dignity and respect and exhibit conduct that reflects inclusion all times
• Hands on, Team-Oriented work ethic.
• Exceptional verbal and written communication skills in English
• High ethics and integrity
• Able to provide luxury-level service to members and guests at all times
• Hours required: Scheduled days and hours vary based on departmental needs. Must be able to work evening or weekends occasionally
LICENSES AND/OR CERTIFICATIONS • CPR/AED Certified
PHYSICAL JOB REQUIREMENTSMust be able to meet the following minimum physical requirements for at least an eight-hour shift:
• Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.
$32k-41k yearly est. 16d ago
Customer Retention Specialist - State Farm Agent Team Member
Dale Guidry Jr-State Farm Agent
Customer support specialist job in Humble, TX
Job DescriptionBenefits:
Paid time off
You May Be a Great Fit as a Customer Retention Specialist at Dale Guidry State Farm if:
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address:7702 FM 1960 E, suite 370, Humble, TX 77346
At Dale Guidry State Farm were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
$29k-37k yearly est. 5d ago
Client Specialist
Knitwell Group
Customer support specialist job in The Woodlands, TX
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00362 The Woodlands, TX-The Woodland,TX 77380Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$33k-58k yearly est. Auto-Apply 60d+ ago
Specialist, Post Entry Dispute
DHL (Deutsche Post
Customer support specialist job in Houston, TX
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
We have an immediate career opportunity for a qualified Post Entry Billing Specialist in the International Trade Affairs and Compliance team at our Erlanger, KY location. In this role, you will facilitate compliance with US Customs regulations governing the oversight and control of DHL's brokerage operations. You will also monitor for adherence to DHL policies and procedures in the processing of such merchandise.
Key Responsibilities:
* Review entry disputes, determine validity and if DHL or customer error
* Confirms all required documentation is present and work directly with customer if any documentation is missing
* Makes correction to the entry
* Files PSC, 520D or Protest depending on type & liquidation date
* Files 3347 for IOR/UC correction
* Processes voluntary tenders for additional duties owed
* May also include:
* Review & process cash disputes including entry and billing corrections
* Perform internal import entry audits with a focus on regulatory requirements for classification, valuation, Importer of Record & Ultimate Consignee, Free Trade Agreement & Returned Goods status and DHL entry policies for Use of DHL as IOR or UC
* Proper application of FTA status
* Proper application of Returned Goods classification
Skills & Qualifications:
* Customs Broker's License preferred
* Bachelor's Degree preferred
* Import clearance, trade compliance experience
* Ability to multi-task, set priorities and meet multiple deadlines in a fast-paced environment
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings - 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: *********************************************
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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$28k-50k yearly est. 5d ago
Client Specialist Energy Lending
First Horizon Corp 3.9
Customer support specialist job in Houston, TX
Supports energy lending clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing. Essential Duties and Responsibilities * Provide Commercial Lending Support to Commercial Relationship Managers
* Review and Fund Loans
* Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records.
* Obtains credit information and ensures sufficient loan collateral.
* Calculates loan items and charges such as interest and payments.
* Assists lending officers in activities such as disbursement of funds and extension of new loans.
* Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies.
* Prepares loan documents, notices, and periodic loan reports.
* Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues
* Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency.
* Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services
* Authorize payment and fees of commercial client overdrafts
* Approve and process commercial client's withdrawals on lines of credit
* Communicate with clients, attorney's, insurance companies, title companies, and various other professionals
* Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC
* Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
* Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents
* Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision
* Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients
* Process wire requests for clients.
* Assist other AAs and other departments with administrative support when needed
* Performs all other duties as assigned
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
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$33k-39k yearly est. 6d ago
P/T Call Center Operator Anticipated
Conroe Independent School District (Tx 4.2
Customer support specialist job in Conroe, TX
To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed.
* Handle questions and requests that fall within level of responsibility.
* Access automated Transportation routes and reports to provide route information as appropriate.
* Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc.
* Assist in radio dispatching to bus drivers.
* Efficiently and effectively maintain a call log for each call received.
* Maintain excellent attendance.
* Maintain confidentiality of information.
* Other duties as assigned.
EXPERIENCE: QUALIFICATIONS:
Education/Certification:
* High School Diploma or GED
Special Knowledge/Skills:
* Ability to communicate effectively with others in a patient and cooperative manner
* Ability to communicate professionally on radio
* Working knowledge of Microsoft Windows
* Able to communicate and work with bus drivers/monitors on routing needs
* Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc)
* Must have excellent phone etiquette
* Must have a positive attitude with the ability to work as a team player
CONTACT INFORMATION:
Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces.
APPLY TO:
To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please.
SALARY:
Minimum hourly rate - $13.70
DAYS: 236 START DATE: 2025-2026 School Year
$13.7 hourly 60d+ ago
Part-Time Command Center Operator
Asmglobal
Customer support specialist job in Houston, TX
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Command Center Operator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Part-Time Command Center Operator to join our Security team. Under general supervision, the Command Center Operator is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. Acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to.
Essential Duties and Responsibilities
Include the following:
Monitor all surveillance and access control equipment contained by the facility.
Investigate/Dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations.
Establish and maintain effective working relationships with all entities who maintain business offices on facility.
Maintain records and compile reports for management on an as needed basis.
Work irregular schedule to ensure command center camera operator coverage for all events and day-to-day activities scheduled in the facility, as required.
May perform other duties as assigned.
Supervisory Responsibilities
Not Applicable.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Engage in decisions related to camera (CCTV) operation and investigation in a prompt and decisive manner during crisis situations.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, contract security, public safety officials, patrons, and others encountered in the course of employment.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Maintain and handle confidential information.
Education and/or Experience
At least one (1) year related experience and/or training required.
Skills and Abilities
Good written, verbal and computer skills.
Ability to organize, prioritize, and direct contract security according to tenant requests and deadlines.
Ability to work effectively under pressure during major/on-going events.
The ability to remain focused and produce accurate results with first responders and/or investigators standing by.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
Computer Skills
Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word and PowerPoint, CCTV and Security Systems.
Other Qualifications
Be licensed to operate a motor vehicle in the United States.
Possess any appropriate licenses as required by the State.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to move around NRG Park to include NRG Stadium, NRG Center, NRG Arena, NRG Astrodome, and NRG Park property. To talk to and interact with tenants, contractors, guests, and staff. This position may be required to work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
How To Apply
Only the first 150 resumes received will be considered.
Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department *************.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor
How much does a customer support specialist earn in Houston, TX?
The average customer support specialist in Houston, TX earns between $27,000 and $55,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Houston, TX
$38,000
What are the biggest employers of Customer Support Specialists in Houston, TX?
The biggest employers of Customer Support Specialists in Houston, TX are: