Post job

Customer support specialist jobs in Indiana - 2,639 jobs

  • Customer Service Representative

    Lincoln Electric 4.6company rating

    Customer support specialist job in Michigan City, IN

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. Location: Michigan City Employment Status: Salary Full-Time Function: Sales Req ID: 27413 About Vanair , a Lincoln Electric company, has been an industry leader since 1972, working to bring our customers the very best in Mobile Power Solutions . Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxyfuel cutting equipment, and has a leading global position in brazing and soldering alloys. We are recognized as the Welding Expert™, which advance customers' fabrication capabilities to help them build a better world. If you like being challenged, want to be a part of something special, and desire being part of an exciting team that is always striving to be at the forefront of our industry, then we're looking for you - a driven and motivated new We are currently seeking to hire a CUSTOMER CARE SPECIALIST at our location in Michigan City, Indiana. Job Summary As a member of the Sales team, the Customer Care Specialist will provide friendly customer support in various ways. Primary Duties and Responsibilities Answer status questions on a customer's order over the phone and through email. Enter orders for machines and parts. Quote machine and parts over the phone and through email. Answer basic questions regarding machines and parts. Interact with production/shipping to assist with order status and any additional shipping needs. Assist with customer returns and credit issuing. Follow up with customers to ensure their needs are being met. Job Qualifications and Skills Self-motivated with excellent time management skills. Customer service oriented. Excellent communication skills - oral and written. Excellent computer aptitude - able to quickly learn how to use new software programs. Must have the ability to work in a high stress environment, operate as a team, and interact with other departments, while maintaining a calm attitude. Mechanical aptitude (compressor/generator/welder/engine starting experience preferred). Previous parts and machine sales experience highly desirable. Willingness to work overtime as emergency situations warrant. Must be a fun individual who enjoys working as a team and helping others. Great Work Environment Pleasant, clean, well-lighted environment. Family-oriented. First-of-the-month Friday company-supplied lunches. Company Parties including Christmas Party, Santa for the Kids, Summer Family Picnic, and more. Local charity events. Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
    $28k-34k yearly est. 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Customer Service Technical Representative

    Kaiser Aluminum 4.8company rating

    Customer support specialist job in Evansville, IN

    Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it-innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service Technical Representative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana! The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations. This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs. What's in it for you! To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment! Industry leading compensation program. 401K options that begin vesting day 1. First-rate vacation plan for valuable work-life balance. Relocation assistance for new team members. Employee resource groups. What you will work on: Identify, drive, and/or facilitate product changes through commercialization. Works with customers during process upset conditions; minimize financial impact. Resolve customer quality issues efficiently and process claims. Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer. Establishes relationships at various levels at customer plants. About you: Aluminum manufacturing knowledge Can and Lid making knowledge preferred Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge RCS metallurgy knowledge Strong communications, both written and verbal Interpersonal astuteness Negotiations skills HS Diploma/GED Additional Information: The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice. About Kaiser Aluminum Warrick: We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
    $32k-38k yearly est. 1d ago
  • Delivery Representative

    Amerigas Propane 4.1company rating

    Customer support specialist job in Kokomo, IN

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 02/27/2026. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $27.50 to $28.50 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
    $27.5-28.5 hourly 2d ago
  • Logistics Solutions Specialist

    Circle Logistics, Inc.

    Customer support specialist job in Fort Wayne, IN

    Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team! Why Join Circle: We believe in working hard and playing hard here at Circle. Therefore, we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper, and enjoy life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry that never takes a night off. What We Are Looking For: As a team, we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN! Our Logistics Solutions Specialists play a critical role in the fast-paced movement of commodities from point A to point B. In this position, you will build and manage your own book of business, maintaining consistent communication with carriers to ensure timely pickups and deliveries of our customers' freight. Success in this role requires strong relationship development, attention to detail, and the ability to blend inside sales, account management, and strategic problem-solving into a single, high-impact function. Duties/Responsibilities: Develop a business strategy to build a book of business of carriers Provide and negotiate freight rates with carriers Seek out and solve potential freight-related operational issues Ensure that all freight is moved on time and at a fair cost Collaborate internally with our sales team on freight rates, market trends, pricing strategy, and account implementation plans Procurement of new carriers based on volume and lane density Communicate effectively both internally and externally Resolve transportation problems with urgency and professionalism Maintain over 90% MacroPoint tracking percentage Maintain a strong grasp and market knowledge of shipping lanes, geography, and seasonality Skills/Abilities: Excellent written and verbal communication skills Ability to thrive in a fast-paced working environment and multitask Extraordinary work ethic and teamwork skills Ability to handle stressful situations Excellent problem-solving and time management skills. Willing to be available after hours and weekends if needed Education and Experience: Bachelor's degree preferred Sales, cold calling, or call center experience preferred What We Offer Comprehensive health, dental, and vision coverage Professional growth within a rapidly expanding national logistics company A fast-paced, collaborative, and creative work environment where your ideas matter Ready to take your logistics career to the next level? Apply today and join a team that values innovation, problem-solving, and growth. Click Apply Now to start your journey with us!
    $64k-101k yearly est. 5d ago
  • Personal Lines Customer Service Agent

    The Dehayes Group

    Customer support specialist job in Fort Wayne, IN

    About Us The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives. Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services. Personal Lines Customer Service Agent (CSA) Position Summary: The primary function of this role is to provide day-to-day maintenance and servicing of Personal Lines accounts. This includes marketing and placing renewal business, partnering with Producers to quote and secure new Personal Lines accounts, and ensuring consistently high levels of client service and satisfaction. Duties: Review all applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines. Prepare and/or authorize auto ID cards as needed. Prepare and/or authorize binders and Evidence of Property Insurance when required. Initiate, review, prepare, and process renewals, endorsements, cancellations, and related transactions. Handle mortgagee and lienholder requests and inquiries via phone and written correspondence. Assist the Producer and Office Manager with collections and process additional or return premiums. Process additional or return premiums for agency-billed transactions. Take claim reports, maintain claim files, mail claim cards to insureds, complete SR21 forms when required, and order police reports as needed. Review company-issued policies and endorsements for accuracy. Enter all non-downloaded policy data into the agency management system in accordance with agency procedures. Participate in training seminars and classes to enhance professional skills and knowledge. Scan and upload all relevant documents into the agency system. Maintain the Expiration List and ensure all policies are renewed or rewritten prior to expiration. Run carrier downloads and process them appropriately. Enter endorsement requests and new business applications directly into carrier systems. Obtain underwriting information for carriers as requested. Run reports and prepare quotations as needed. Monitor cancellation and late-payment notices; mail annual late-pay/EFT letters to insureds, including retrieving billing notifications from the Allied system. Set up and maintain customer information in the agency system, including profiling customers and ensuring accurate contact information. Perform other duties as assigned. Qualifications: Active Indiana Property & Casualty License. Minimum of 1 year of insurance agency experience. Extensive knowledge of all personal insurance lines, especially those products offered through the agency. Comprehensive understanding of agency operations, including claims handling, procedures, personal lines rating, agency management systems, and relevant insurance laws and codes. Proficiency in electronic workflow environments; experience with Applied Epic preferred but not required. Proficiency with Outlook, Word, Excel, document management tools, carrier proprietary systems, and phone systems. Familiarity with risk assessment and risk management techniques. Excellent time management, organizational and verbal and written communication skills. High degree of self-motivation and self-direction. Hours: Monday - Friday, 8:00am to 4:30pm Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $23k-30k yearly est. 4d ago
  • Customer Service Representative

    McKinley Paper and Packaging Company

    Customer support specialist job in Lebanon, IN

    McKinley Paper and Packaging, an international Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Lebanon, IN. This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities. Position Responsibilities, include but are not limited to the following: Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations Process orders and new items received from Customers and Sales Reps using various applications. Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing. Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately. Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required. Address Customer complaints and questions seeking aid from sales and management as necessary. Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing Requirements: Minimum of 2+ years of Customer Service experience in a corrugated paper manufacturing environment is required. Superb customer service, including excellent verbal and written communication skills. Computer and administrative skills; preferably experience using Amtech. Knowledge of corrugated manufacturing process is preferred. Some college and/or Sales or Customer Service coursework and/or equivalent experience, 4-year degree is preferred. We offer a competitive compensation package packaged based on experience for the right candidate. McKinley Paper and Packaging is an Equal Opportunity Employer Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
    $27k-35k yearly est. 4d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer support specialist job in Indianapolis, IN

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement customer success plans, driving customer value realization + Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build value-based relationships with customers to optimize CS plays while leveraging self-service + Share thought leadership with customers based on needs resulting in strengthened customer trust + Identify and qualify opportunities for expansion, partnering closely with sales + Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + Manage risks to customers' success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve + Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits + Define and execute renewal methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $70,287 - $117,149 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $73,805 - $123,008 in these states: CO HI MI MN NC NH NV OR RI $77,322 - $128,867 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-JB1 Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-128.9k yearly 20d ago
  • Parent Engagement Specialist

    Legendary Dogs (Dogtopia

    Customer support specialist job in Fishers, IN

    Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work! What we offer: Lets look at what Dogtopia does for you. Its always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture Career progression based on performance Additional certification programs available Competitive wages with flexibility in scheduling Learn key skills related to customer service, teamwork, or even sales Benefits for Full-Time team members Now that we have the fun out of the way, lets get into the what you can offer us. Day to Day Duties Selling daycare enrollments Leading tours of our facility Booking Meet & Greet appointments on the phone Making phone calls to leads Following-up with Pet Parents and Dogs via phone and text Posting to Instagram and Facebook Using computer software including MS Office, iOS and more Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms Cleaning Managing a POS system Greeting EVERYONE that walks into Dogtopia! Understanding Dogtopias Noble Cause Understanding our Dogtopia-isms The Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like Its the Most Exciting Day Ever! Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopias safety and cleaning standards. Inventory management of office supplies. Communicates behavior modification plans to pet parents and any behavior challenges. Customer Service & Presentation Maintains a neat and organized Front Desk team and area at all times. A self-starting individual with VERY STRONG organizational skills Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards. Answering Phones, emails and questions from Pet Parents Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: ******************************************* Qualifications: Must love dogs Ability to spend up to 100% of work time standing Ability to work flexible days and hours, including holidays and weekends Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills, along with customer tolerant Ability to make/take phone calls while still assisting lobby Must be comfortable with upselling Job Type: Part-time Benefits: Employee discount Flexible schedule Work Location: In person #PM25 Compensation details: 14-14 Hourly Wage PI1f78ffb1cdb0-31181-38915814
    $28k-45k yearly est. 7d ago
  • Sales Ops/Billing Customer Liaison

    Azenta Inc.

    Customer support specialist job in Plainfield, IN

    Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Sales Ops/Billing Customer Liaison Job Description How You'll Add Value The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests. What You'll Do * Ensures effective communication between client and Azenta teams. * Provides support for non-operational client change requests. * Initiates post-win contract/purchase order change requests to notify and trigger client action. * Coordinates post-win activities which fall outside of project management or sales functions. * Supports internal billing inquiries and liaises with client contacts and internal teams to resolve. * Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams. * Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams. * Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery. * Pulls billing data to address client inquires and/or connects with billing teams to provide requested data. * Ensures client responses are completed in a timely manner and according to department quality standards. * Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers. What You Will Bring * Bachelor's Degree * 3+ years' experience in finance, billing, and/or sales operations role * Customer support experience required * Preferred experience with SFDC (Salesforce.com) or similar solution * Excellent analytical and organizational skills * Excellent verbal, written, and presentation skills * Attention to detail, accuracy, and proactive relevance to company interests Your Working Conditions * Office setting * Employee may occasionally work in an area with potentially infectious materials. * Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated. EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $50,000.00 - $62,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
    $50k-62k yearly 21d ago
  • Client Success Renewals Specialist

    Norstella

    Customer support specialist job in Indianapolis, IN

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 17d ago
  • Customer Relations

    P4 Automotive

    Customer support specialist job in Indianapolis, IN

    Leo Chevrolet, Indianapolis, Indiana is looking for a highly motivated individual to join our growing team as an A-Team Member. If you have excellent communication skills & excel at providing a superior experience, the A-Team is the perfect fit for you! No automotive experience needed - we'll fully train and develop the right candidate to be a successful A-Team member. Want a career that's challenging and exciting? Do you want to be part of an organization that will help you reach your full potential? Do you want a career with a company that cares about your growth, success and fulfillment in life? Here's an exciting opportunity to join a growing, fun and For The People automotive car dealership as an A-Team Member. What Is An A-Team Member? Our A-Team is the voice of our company and is responsible for the first impression of our automotive dealership within the market. This is our "A-Team." An A-Teamer makes an average of 200 - 250 outbound phone calls daily to prospective car buyers setting appointments for our Solution Specialists. An A-Teamer does not have to close a sale. They are only responsible for beginning a relationship and opening a dialogue in a positive way by offering free, helpful and desirable information. An A-Teamer is a positive and ethical employee; A "TEAM" player. An A-Teamer is skilled in the art of persuasion, with a friendly voice and positive attitude, who loves making new relationships, and enjoys the sport of conversation. An A-Teamer is a self-motivated individual that is extremely driven to grow personally and professionally. This Energetic, Positive and Self-Motivated Star Will Possess The Following Background, Experience, Skills and Attributes: Experience in Phone Sales and/or Appointment Setting, Marketing, and/or Confidence to speak to new people on the phone The ability to ask tough questions The knowledge of how to overcome an objection and turn a NO into a YES The drive and motivation to make 200 - 250 calls per day Excellent verbal and written communication skills Positive, upbeat and savvy communicator Career oriented Must be comfortable using a computer Ability to meet and exceed productivity and performance goals A passion for creating and building customer relationships Prefer stable work history Strong work ethic, professional manner and positive attitude are extremely important. Our Current A-Teamers Enjoy: Competitive Hourly Compensation + WEEKLY BONUSES! Monday through Friday with some required Saturdays! Special opportunity contests and spiffs to earn additional cash and rewards. Paid Holidays 401K contribution Additional benefits include: Skills Enhancement Themed Office Activity Days - we LOVE to have FUN! Free Lunch & Learns We believe that work and life should be Enjoyable, Simple and Prosperous. If you believe in this too, we want to hear from you!!
    $29k-42k yearly est. Auto-Apply 8d ago
  • CUSTOMER RELATION SPECIALIST

    Big Sandy Superstore 4.0company rating

    Customer support specialist job in Greenwood, IN

    Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES
    $27k-38k yearly est. 3d ago
  • Client Experience Specialist

    Faegre Baker Daniels 4.5company rating

    Customer support specialist job in Indianapolis, IN

    Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success. Summary: Faegre Drinker has an opportunity for a Client Experience Specialist to work with our Client Development & Marketing team in our Minneapolis, Philadelphia, Chicago, Denver, or downtown Indianapolis offices. You will be part of a dynamic team dedicated to supporting the firm's client engagement and growth strategies in alignment with the firm's strategic plan. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients. Job Description: What you would do: * Partner with the Senior Manager of Client Experience on strengthening client relationships, boosting revenue, and creating, executing and overseeing initiatives that enhance the client experience * Support the Senior Manager of Client Experience with various client experience initiatives, including but not limited to data review and clean up, feedback initiatives, coordinating third-party insights, coordination of client roundtables and various other firm-level client experience projects * Special projects and other duties as assigned What is expected: * Ability to problem-solve * Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference) * Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment * Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate * Willingness to be flexible with time and adjust to a changing work environment * Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation * Ability to use sound judgment and discretion in dealing with highly confidential information * Ability to take direction and accept supervision * Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations * Ability to work effectively with co-workers in a team oriented collaborative environment What we offer: * Flexible working environment for work-life success * Opportunity to participate in firm-sponsored volunteer events * Wellness programming with personalized content and activities * Professional environment and the opportunity to work with experts at the top of their fields * Variety of health plan options, as well as dental, vision and 401(k) plans * Generous paid time off The anticipated initial hourly rate for someone who is hired into this position is $42.00 - $50.25/hour based on a 37.5 hour a week schedule. Actual initial hourly rate may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law. This is a non-exempt role paid on an hourly basis with a 37.5-hour schedule work week. The initial hourly rate listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus; life, health, accident, and disability insurance; and a 401(k) plan. Application Deadline on or before: February 4, 2026. What is required: * Bachelor's degree, preferably in marking, communications or finance * 4 years or more of professional experience, including 2 years within a professional services environment, ideally business development * Proficiency in Microsoft Excel, Word, PowerPoint, PowerBI and experience with database software * Experience with project management, budget development & record management preferred Apply now if you are ready to join the Faegre Drinker team! Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination. In compliance with Colorado state law, you have the right not to identify your age, including by not disclosing your date of birth or dates of attendance or graduation, to us as part of your application and hiring process. You may redact this information (i.e., age, date of birth, and dates of attendance / graduation) from your application and related materials. If you choose to redact this information, please do so in a manner that allows us to read the other data on the applicable document(s) (e.g., if redacting the year you graduated from your transcript, please ensure other items on your transcript are legible). Notice to Recruiters and Staffing Agencies: Faegre Drinker Biddle & Reath (and any subsidiary) has an internal recruiting department and does not accept unsolicited resumes.
    $42-50.3 hourly 2d ago
  • Client Specialist

    Knitwell Group

    Customer support specialist job in South Bend, IN

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00346 South Bend, IN-Granger,IN 46530Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $31k-52k yearly est. Auto-Apply 24d ago
  • Customer Relation Specialist

    Brandsource

    Customer support specialist job in Greenwood, IN

    Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES Compensation: $14.00 - $15.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $14-15 hourly Auto-Apply 2d ago
  • Customer Support Agent

    Revone Companies

    Customer support specialist job in Greenwood, IN

    At Perfiniti Insurance, we have a passion for helping our clients obtain comprehensive and affordable coverage, while educating them throughout their lifetime. With the complexity of insurance and a wide range of options available, our clients need more than just a policy-they need exceptional support. We're not a national call center. We pride ourselves on providing personal, local service-whether over the phone or face-to-face. We take great pride in connecting our clients with agents who can meet every need and want. When clients have questions or concerns about their health coverage, we aim to be their trusted, go-to resource. As a Customer Support Agent, you'll play a key role in delivering a high-quality client experience while supporting our team of agents. Responsibilities include: Serve as the first point of contact for prospects and existing clients, delivering friendly and knowledgeable service Work with our team of agents to connect clients and leads to their assigned agent as needed Answer general questions or concerns that don't require agent involvement Assist current clients with scheduling renewal reviews during the Annual Open Enrollment Periods (AEP/OEP) Provide clear, accurate support regarding policy coverage, billing, and documentation requests Maintain and update client records accurately in our internal systems Ensure a smooth, professional, and personalized service experience at every step Requirements Prior experience in customer service (insurance, healthcare, or finance preferred) Strong interpersonal and communication skills-both verbal and written Excellent organizational skills and attention to detail Proficiency with basic office software and phone/email systems High school diploma or equivalent (additional education a plus) Ability to work on-site at our Greenwood, IN location Preferred: Knowledge of health insurance, Medicare, or marketplace plans Preferred: Active Indiana insurance license (Life & Health or P&C) Preferred: Bilingual skills (Spanish/English or others) What We Offer Competitive hourly pay, based on experience Full-time, stable position in a growing, client-focused company Supportive and collaborative team environment Training and development with potential to grow into licensed roles Full health benefits package, including: Medical Dental Vision Short-Term Disability (STD) Life Insurance•401(k) with company match Salary Description $15.00 - $17.00/ hour potential for monthly bonus'
    $15-17 hourly 60d+ ago
  • Client Experience Specialist

    Faegre Drinker Biddle & Reath

    Customer support specialist job in East Chicago, IN

    Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success. Summary: Faegre Drinker has an opportunity for a Client Experience Specialist to work with our Client Development & Marketing team in our Minneapolis, Philadelphia, Chicago, Denver, or downtown Indianapolis offices. You will be part of a dynamic team dedicated to supporting the firm's client engagement and growth strategies in alignment with the firm's strategic plan. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients. Job Description: What you would do: Partner with the Senior Manager of Client Experience on strengthening client relationships, boosting revenue, and creating, executing and overseeing initiatives that enhance the client experience Support the Senior Manager of Client Experience with various client experience initiatives, including but not limited to data review and clean up, feedback initiatives, coordinating third-party insights, coordination of client roundtables and various other firm-level client experience projects Special projects and other duties as assigned What is expected: Ability to problem-solve Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference) Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate Willingness to be flexible with time and adjust to a changing work environment Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation Ability to use sound judgment and discretion in dealing with highly confidential information Ability to take direction and accept supervision Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations Ability to work effectively with co-workers in a team oriented collaborative environment What we offer: Flexible working environment for work-life success Opportunity to participate in firm-sponsored volunteer events Wellness programming with personalized content and activities Professional environment and the opportunity to work with experts at the top of their fields Variety of health plan options, as well as dental, vision and 401(k) plans Generous paid time off The anticipated initial hourly rate for someone who is hired into this position is $42.00 - $50.25/hour based on a 37.5 hour a week schedule. Actual initial hourly rate may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law. This is a non-exempt role paid on an hourly basis with a 37.5-hour schedule work week. The initial hourly rate listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus; life, health, accident, and disability insurance; and a 401(k) plan. Application Deadline on or before: February 4, 2026. What is required: Bachelor's degree, preferably in marking, communications or finance 4 years or more of professional experience, including 2 years within a professional services environment, ideally business development Proficiency in Microsoft Excel, Word, PowerPoint, PowerBI and experience with database software Experience with project management, budget development & record management preferred Apply now if you are ready to join the Faegre Drinker team! Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination. In compliance with Colorado state law, you have the right not to identify your age, including by not disclosing your date of birth or dates of attendance or graduation, to us as part of your application and hiring process. You may redact this information (i.e., age, date of birth, and dates of attendance / graduation) from your application and related materials. If you choose to redact this information, please do so in a manner that allows us to read the other data on the applicable document(s) (e.g., if redacting the year you graduated from your transcript, please ensure other items on your transcript are legible). Notice to Recruiters and Staffing Agencies: Faegre Drinker Biddle & Reath (and any subsidiary) has an internal recruiting department and does not accept unsolicited resumes.
    $30k-50k yearly est. Auto-Apply 2d ago
  • Reservationist

    MV Transit

    Customer support specialist job in Indianapolis, IN

    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: * Answer passenger calls collecting all necessary trip information for the permissible time period. * Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. * Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. * Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. * Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. * Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. * Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. * Maintain accurate records and appropriate filing systems. * Communicate effectively with operations staff regarding scheduling or passenger issues. * Ability to handle multiple tasks accurately and effectively. * Excellent customer service. * Professional demeanor and appearance. * Reliable in attendance. * Team player and helpful to staff, management, and peers. Qualifications Talent Requirements: * High School diploma or equivalent. * Able to work in a fast-paced environment. * Experience in paratransit scheduling utilizing Trapeze PASS, preferred. * Possess excellent decision-making skills. * Excellent attendance record. * Excellent verbal and written communication skills. * Telephone speaking and/or call center experience. * Computer experience. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
    $20k-25k yearly est. Auto-Apply 45d ago
  • Commercial Lines Customer Service Agent

    The Dehayes Group

    Customer support specialist job in Fort Wayne, IN

    About Us The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives. Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services. Commercial Lines Customer Service Agent (CSA) Primary Role: The Commercial Lines Customer Service Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction. Key Responsibilities: Market and place commercial lines new business and renewal accounts. Maintain and service assigned accounts, ensuring accuracy and timeliness. Update insurance applications and gather underwriting information, including loss runs. Prepare and issue proposals, binders, auto ID cards, and renewal certificates. Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures. Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience. Qualifications: Active Indiana Property & Casualty license required Minimum of 5 years of commercial insurance brokerage or equivalent experience Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency Experience with real estate and contracting accounts is highly preferred Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems Excellent time management, organizational and verbal and written communication skills High level of self-motivation and ability to work independently Strong attention to detail and accuracy Strong mathematical aptitude preferred Hours: Monday - Friday, 8:00am to 4:30pm Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $23k-30k yearly est. 3d ago
  • Customer Service Representative | Freight Brokerage

    Circle Logistics, Inc.

    Customer support specialist job in Fort Wayne, IN

    Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps! What We're Looking For: We're looking for motivated, goal-oriented, self-starters who are: Professionals who want to launch their career in a new industry Detail-oriented and organized Strong communicators - both written and verbal Comfortable in a fast-paced, team-oriented environment Ready to make an impact and grow a career If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle. Overview: As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues Maintain an outbound call volume of 100 calls per day No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow. Skills/Abilities: Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
    $27k-36k yearly est. 3d ago

Learn more about customer support specialist jobs

Do you work as a customer support specialist?

What are the top employers for customer support specialist in IN?

Parts Town

George E. Booth Co.

Champion Windows Manufacturing

Dawar Consulting

Eyecarecenterofsalem

Top 10 Customer Support Specialist companies in IN

  1. Fidelity Investments

  2. UGI

  3. Parts Town

  4. Crew Carwash

  5. George E. Booth Co.

  6. Champion Windows Manufacturing

  7. Dawar Consulting

  8. Eyecarecenterofsalem

  9. HVW Recruiting

  10. Rethinkfirst

Job type you want
Full Time
Part Time
Internship
Temporary

Browse customer support specialist jobs in indiana by city

All customer support specialist jobs

Jobs in Indiana