Bishs RV - Customer Solutions Specialist, application via RippleMatch
Customer support specialist job in Urbana, IA
This role is with ABB. ABB uses RippleMatch to find top talent.
We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish's RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians. Acting as both a customer advocate and trusted advisor, you'll help deliver exceptional service while fostering long-term loyalty. Target compensation ranges from $60,000 to $80,000+, based on performance.
Key Objectives:
Deliver a consistently exceptional, customer-first experience from check-in to final delivery
Provide customer education through upselling and service recommendations that enhance safety, value, and enjoyment
Maintain high-quality scores through accurate documentation, professional communication, and attention to detail
Responsibilities:
Welcome and assist service customers in person and over the phone with professionalism and courtesy
Educate customers on needed repairs, maintenance intervals, and RV safety enhancements
Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback
Listen to customer concerns and clearly document service requests and recommended solutions
Communicate regularly with customers regarding service progress, costs, and any delays
Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction
Close repair orders accurately, process invoices, and collect payments
Track and maintain service documentation and customer records in the system
Follow up after service to ensure satisfaction, address concerns, and generate repeat business
Competencies and Skills:
Neat, clean, and professional appearance
Ability to pass a background check and drug test
Excellent communication skills
Passion for delivering a superior customer experience
Strong organizational and time management skills
High attention to detail and quality control
Basic understanding of RV systems and repair terminology (training provided)
Computer proficiency with service management software and scheduling tools
A trainable mindset - eager to grow, coachable, and committed to continuous improvement
Expected Results:
High customer satisfaction and repeat business through personal connection and education
Increased average repair order (ARO) through effective service sales and upselling
Accurate and efficient work order creation and repair documentation
Clear, consistent communication with customers and internal teams
High-quality and accuracy scores in service performance metrics
Resources:
On-the-job training and mentorship from experienced team members
Access to service management software and customer database tools
Uniforms
Access to RV product training, service guides and technical manuals
A supportive and collaborative work environment focused on growth
Who We Are:
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.
Perks:
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K with 5% match
Employee discounts
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
Annual Incentive Trip for Top Performers
RV Borrowing Program
Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
Auto-ApplyCustomer Support Representative
Customer support specialist job in Coralville, IA
Responsive recruiter Replies within 24 hours Benefits:
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Summary: This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery. General Job Duties: All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
All full time employees are required to work at least 40 hours a week.
All employees are expected to escalate issues as necessary.
All employees must conduct themselves in a respectful and professional manner as outlined in the Vetter's Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Essential Job Functions:
Assist in customer service and answer the phone in a manner that correlates with Vetter's Inc. Culligan's mission statement and values.
Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
Account collection activities, which includes following procedures for reminding customers about past-due accounts.
Maintain customer files.
Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
Enter all sales leads, service order, and installations in to computer system.
Take an active hand in training and aiding others in the Vetter's Inc. Culligan team.
Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.
Track all inventory of the appropriate branch.
Follow regulatory reporting procedures, which includes customer and month-end reports.
Work with consumer AP departments to bring accounts into current standing.
Other duties as assigned.
Cross Training Requirements: This position is responsible for cross training with the Vetter's Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.
Position Requirements: The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry. Position Requirement:
Capable of working effectively independently and in a team environment
Self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
Proficiency in Microsoft Office programs, particularly in Excel
Reasoning Ability Requirements:
Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Physical Requirements:
Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
Compensation: $16.00 - $18.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Auto-ApplyTechnical Customer Care Representative I (Entry-Level)
Customer support specialist job in Iowa City, IA
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
Key Responsibilities:
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Knowledgeable regarding Internet Service Provider services. Do you know what it means to “Pair a Remote”?
Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling
Ownership of resolving the customers reason for contacting Tech Support
Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed
Comfortable using a Knowledge Base system in conjunction with your call handling
Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy)
Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system
Accurately document customer interaction while following all required policies and procedures.
A strong desire to provide world class customer service every time you are interacting with our customers
Comply with requirements surrounding confidential information and personal information
Self-starter who stays up to date on ad hoc training activities
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions.
Qualifications
Must be 18 years of age
High school diploma or equivalent
Understand the basics of VoIP Phone systems, internet gateways, and HD video.
The ability to evaluate, troubleshoot, and follow-up on customer issues
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (30+ words a minute)
Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Understanding Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change is constant
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service or Tier II, technical support
CompTIA IT certification
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyCustom Cabinet Sales Rep.
Customer support specialist job in Iowa City, IA
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Iowa City area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Customer Relations Representative - State Farm Agent Team Member
Customer support specialist job in Mount Pleasant, IA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Construction Representative
Customer support specialist job in Iowa City, IA
Full-time Description
Shive-Hattery's Iowa City office is seeking a highly motivated and experienced Construction Representative to join our team. As a Construction Representative, you will be responsible for performing hands-on, real-world work on various civil and structural projects located throughout the area. You will conduct field inspections and construction testing in both the field and laboratory on a variety of construction materials such as asphalt, concrete, and soils .
Qualifications
Associates Degree from Technical School in Construction Technology or 5+ years of experience in lieu of degree
Valid driver's license with acceptable driving record
Ability to lift 25+ pounds
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Certifications in construction materials would be advantageous but not required
American Welding Society - Certified Welding Inspector
American Society for Nondestructive Testing - NDT Level II
Post-Tensioning Institute - Level 1 & 2 Unbonded PT Inspector
IDOT Certifications in Aggregate, HMA, PCC, and Soils
ACI Field Testing Technician Grade I
ACI Concrete Strength Testing Technician
At Shive-Hattery, we are committed to the professional growth and development of our employees. We offer a supportive work environment that encourages the continuation of education, acquiring new certifications, and developing new skills.
Requirements
Conduct tests on construction materials on constructions sites
Conduct tests on construction materials in lab
Materials to be tested include: Aggregates, asphalt, concrete, CMU, fireproofing, soils, structural steel, and waterproofing.
Evaluating plans and specifications for construction projects to ensure conformance with regulation
Conducting field inspections to document and measure daily quantities of installed materials
Referring deviations and disagreements to engineers for clarification
Maintaining records of documentation and keep a detailed daily work log
Assisting engineers and contractors with inquiries
Preparing project specific reports, DOT forms, and/or daily observation reports
Communicating with project managers, clients, and contractors regarding project specifications and testing results
Why Shive-Hattery?
Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery.
Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits.
Benefit Highlights
• Medical, Dental, Vision - 4 tiers of coverage
• Voluntary Life Insurance - Employee, Spouse, and Child
• Voluntary Insurance Plans - Accident, Critical Illness, & Hospital Indemnity
• FSA - Medical & Dependent Care
• 8 Paid Holidays + PTO
• Paid Parental Leave
• 401K/Roth 401K with Company Match
• Overtime Bonus
• Profit Sharing Bonus
• First Time License Bonus
• Tuition Reimbursement & Licensure/Certification Financial Support
• Professional Development Opportunities
• Calm Meditation & Stress Relief Subscription
• …And Many More!
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.
Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
.
Customer Relations Representative - State Farm Agent Team Member
Customer support specialist job in Muscatine, IA
Job DescriptionBenefits:
Salary Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Amanda Buenemann - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain client records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Strong communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Clinic Services Specialist - Ophthalmology
Customer support specialist job in Iowa City, IA
The University of Iowa Health Care, Department of & Visual Sciences is seeking a 100% Clinic Services Specialist. The Clinic Services Specialist (CSS; PVL2; 3A) schedules patient appointments/inquiries for the Department of Ophthalmology for multiple sub clinics and ensures that patients are scheduled to the right department based on their urgency. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe in alignment with requested plan of care, urgency and desired appointment date. Ensures appropriate appointment prerequisites are completed and obtained. Responsible for maintaining the Patient and Referral Work queues and assigning responsibilities among employees to ensure that these work queues are completed in a timely and accurate manner. Monitors progress of work queues and reports any issues and concerns to administration. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. Anticipates the needs of the patient and serves as a patient advocate. Assists and problem solves any scheduling issues that arise. Uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. May attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.
POSITION RESPONSIBILITIES
Answer incoming calls for multiple assigned clinics
Schedule, cancel, and reschedule patient appointments through negotiations with the patient
Coordinate patient appointments with other clinics
Confirms demographics, insurance, MSP, and caregiver information and makes changes as needed.
Triage process - works with nursing to coordinate same day urgent/emergent appts
Provide back up support to Clinic Services Specialist lead in regards to monitoring templates
Provide additional support to Insurance Preauthorization personnel
Identify self-pay patients and works with financial counseling to secure payments prior to appointments.
Answers questions about clinic procedures according to department instructions.
Schedules outpatient appointments on a daily basis.
Arranges appointments for patients and house staff who come to scheduling area.
Schedules appointments for patients who call based on physician's availability,
patient's needs, and current schedules.
Schedules appointments from outside referring physicians based on house physician availability and schedule.
Schedule appointments from the Ophthalmology Website and voicemail requests.
Telephones other scheduling centers to coordinate appointments and set up referrals/consults to other departments.
Negotiate appointments with patients and other departments.
Negotiate schedule changes with providers and communicates changes with staff/supervisors.
Serve as a patient advocate
Route calls to the appropriate area if they are not within the scope of scheduling
Work the Epic work queues
Work the Epic in-baskets which could include: staff messages, orders, patient reminders, patient scheduling, CRMs, patient advice requests, etc.
Work rescheduled lists/bump lists
Work recalls
Make outbound calls
Fax/scan
Provide scheduling coverage in staff absence
Provide back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary
Coordinate provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned
May perform other duties as assigned
University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.
Percent of Time: 100%
Schedule: Monday - Friday, 8:00a-5:00p
Location: UI Health Care, Iowa City
Rotations: N/A
On Campus: This position is performed fully on campus.
Pay Level: 3A
REQUIRED QUALIFICATIONS
• A Bachelor's degree or an equivalent combination of education and experience.
• 6 months - 1-year administrative experience.
• Patient centered and a patient advocate
• Ability to anticipate needs, problems and potential issues and use judgment, foresight and problem-solving skills to troubleshoot, recommend and implement solutions.
• Demonstrate careful attention to detail and accuracy, strong organizational skills and ability to handle multiple tasks quickly and effectively, proactively establish priorities and meet deadlines.
• Excellent written and verbal communication skills required including ability to compose communications and grammatically correct documents in a concise, logical and organized manner.
• Proficient in computer software applications (Microsoft Office Programs)
• Job related experience with and/or commitment to customer service excellence.
DESIRED QUALIFICATIONS
• Three years + administrative support experience in a healthcare and collegiate setting is highly desirable.
• Three years + with support experience with multiple calendar and scheduling management is highly desirable.
• Experience planning and/or organizing meetings and group events.
• Experience with grant budget policies and regulations by working with grant accounts and expenses, direct and indirect costs.
POSITION & APPLICATION DETAILS
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
· Resume
· Cover Letter
Job openings are posted for a minimum of seven calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.
For additional questions, please contact Melissa Monhollon, HR Manager, at *************************** or ************.
Additional Information Compensation Contact Information
Easy ApplyEnvironmental Services Assistant Specialist
Customer support specialist job in Iowa City, IA
Job Description
About Our Partner:
Our client is a longstanding, family-owned agriculture company with multiple entities, focused on sustainable agricultural practices and environmental stewardship.
What Our Partner Brings to the Table:
Join our client and contribute to environmentally responsible projects in a collaborative, team-oriented workplace. They offer:
Supportive Culture: Family-oriented environment with opportunities to work closely with leadership.
Impactful Work: Drive sustainable agricultural practices with a focus on environmental compliance.
How You'll Contribute to Our Partner's Success:
As a Soil Amendment Manager within the Environmental Services Department, you'll oversee the application of manure and eggshell soil amendments, ensure environmental compliance, and manage related personnel and equipment. Qualifications include a high school diploma (college-level training in agriculture or related fields preferred), previous management experience, and proficiency in Microsoft Excel.
Soil Amendment Management: Apply soil amendments per Department of Environmental Management guidelines, interpret soil tests, and make crop fertility recommendations using manure and eggshells.
Personnel and Equipment Oversight: Manage and direct personnel in soil amendment application, maintain and operate application equipment as needed.
Environmental Compliance: Collaborate with complex managers to ensure manure disposal aligns with public expectations and governmental regulations.
Project and Sales Support: Handle manure and eggshell sales, undertake special projects as directed by the Vice President of Environmental Services, and maintain flexible availability for travel and weekend work.
Part Time Customer Service Associate
Customer support specialist job in Cedar Rapids, IA
The **Part Time Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage** : $17.25/hr.
**Qualifications:**
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Service Rep(01750) - 1534 S Gilbert
Customer support specialist job in Iowa City, IA
Come Work for #1 Pizza Company in the world! Join our team, apply today!
As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.
Responsibilities:
Provide friendly and attentive service to customers both over the phone and in-person.
Assist customers with placing orders, customizing pizzas, and answering menu questions.
Upsell additional menu items and promotions to enhance customer satisfaction.
Handle inquiries, concerns, and complaints with empathy and professionalism.
Accurately enter orders into the system and process payments.
Maintain cleanliness and organization within the store
Qualifications
Job Requirements:
A team player who is punctual and has a positive attitude!
A fun and friendly person, who is comfortable talking to customers.
Ability to work efficiently in a fast-paced environment.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Excellent communication and interpersonal skills.
Flexibility to work evenings, weekends, and/or holidays.
You are at least 16 years of age.
Additional Information
Benefits:
A fun, rewarding and fast paced working environment
Full training with an industry leading brand
Health insurance
Excellent career with great opportunities for internal promotion.
Awesome discounts on Pizza!
Customer Service Representative - Iowa City, IA
Customer support specialist job in Iowa City, IA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative Nights and Weekend
Customer support specialist job in Iowa City, IA
Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Licensed Insurance Customer Service
Customer support specialist job in Cedar Rapids, IA
Job Description
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information
Assist clients with policy changes and updates
Process insurance claims and follow up with clients
Maintain accurate records of customer interactions
QUALIFICATIONS:
Property and Casualty license (required)
Life and Health license (must be able to obtain)
Strong communication and interpersonal skills
Detail-oriented and able to multitask
Previous customer service experience preferred
BENEFITS:
Competitive Salary
Bonus based on performance
Paid Time Off (personal/sick days and vacation)
Parental Leave
Health Insurance
Dental Insurance
401(k) with Employer Matching
Opportunity for advancement
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Customer Service -- Domain Name Specialist
Customer support specialist job in Cedar Rapids, IA
Hibu is looking for a Website Support Specialist! This person would be responsible for handling DNS issues in a customer support and production capacity. The DNS Web Support Specialist will interact with several internal departments, external clients, and vendors on a daily basis to ensure sites are set live and secure. Responsible for answering Five9 Call Queue calls and addressing incoming emails.
Responsibilities:
Receives inbound calls regarding domains and email issues.
Makes outbound phone calls to clients to assist with DNS issues as needed.
Researches and investigates hosting issues and provides prompt resolutions.
Contacts vendors to resolve domain and email hosting issues.
Secures and purchases new domains for clients.
Monitors personal Outlook inbox and Teams group chat for internal and 3rd party vendor-related updates and issues.
Monitors DNS team shared Omni Channel to promptly resolve client issues.
All other duties as needed and assigned.
This role is directly client-facing and a significant part is telephone based customer interaction. As a result, the employee is representing Hibu and needs to provide a positive experience for our clients. In addition to client interaction, there is regular contact with internal operations departments, sales reps and managers, as well as third parties working with our clients.
Skill Requirements:
Excellent written and verbal communication skills.
Skilled at providing client-focused interactions, creating positive experiences for Hibu's clients.
Adaptable, able to quickly learn new products and processes.
Proactive in bringing issues impacting production to management in a timely and effective manner.
Strong time management skills.
Ability to complete multiple priorities simultaneously.
Strong working knowledge of Microsoft Office Suite.
Ability to handle multi-line phone system.
Familiarity with multiple web browsers (Chrome, Edge, etc.)
1-2 years' experience as a customer-service agent.
Preferred Skills:
Experience working with DNS tools.
Familiarity with File Transfer Protocol (FTP.)
IND10
#LI-AG1
Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address
********************************
: Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
Auto-ApplyCustomer Service Representative
Customer support specialist job in Iowa City, IA
The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.
ESSENTIAL JOB DUTIES:
Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
Process customer payments, as appropriate.
Perform collection responsibilities, as assigned.
Maintain office cleanliness.
Scheduling Responsibilities (as assigned):
Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift.
Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership.
Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
Resolve any scheduling conflicts including verifying and/or updating account details, as needed.
Other duties may be assigned.
QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
High School Diploma or GED, required
Experience, Knowledge, Skill Requirements:
2 years customer service
2 years of professional computer
1 year front desk experience
1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
Communication Skills:
Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
Other Qualifications:
Valid driver's license with acceptable driving record required.
Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift
Work Environment:
Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-JC2
Auto-ApplyCustomer Service Rep
Customer support specialist job in Cedar Rapids, IA
Now Hiring Customer Service Rep Shift Hours/Days: Mon-Fri 10a-6:30p; OT as needed Pay Rate: $24.00 Job Description: What you'll do on a typical day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders • 1-year related experience preferably within a call center environment • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations
Why work for Advance Services, Inc.
Advance Services is for and about people; we are your employment specialists.
Enjoy our easy application process.
You NEVER pay a fee!
Weekly pay.
Fun Safety and attendance incentives.
Health Benefits to keep you and your family healthy.
Great Referral Incentives.
Advance Services partners with the top companies in the area!
Apply for this job by clicking the apply button. You will be directed to our website, *********************** ************
#121
Mission Support Specialist
Customer support specialist job in Cedar Rapids, IA
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement..
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
Help
Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $42,679 to - $67,865 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 7 - 9
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Texarkana, AR
Eloy, AZ
Florence, AZ
Phoenix, AZ
Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
Camarillo, CA
El Centro, CA
Fresno, CA
Los Angeles, CA
Morgan Hill, CA
Redding, CA
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Santa Maria, CA
Stockton, CA
Alamosa, CO
Aurora, CO
Centennial, CO
Craig, CO
Durango, CO
Florence, CO
Frederick, CO
Grand Junction, CO
Hartford, CT
Dover, DE
Fort Myers, FL
Jacksonville, FL
Miami, FL
Miramar, FL
Orlando, FL
Plantation, FL
Pompano Beach, FL
Stuart, FL
Tallahassee, FL
Tampa, FL
Atlanta, GA
Folkston, GA
Lumpkin, GA
Savannah, GA
Tamuning, GU
Honolulu, HI
Cedar Rapids, IA
Des Moines, IA
Sioux City, IA
Boise, ID
Idaho Falls, ID
Twin Falls, ID
Broadview, IL
Chicago, IL
Rock Island, IL
Indianapolis, IN
Wichita, KS
Bowling Green, KY
Louisville, KY
Alexandria, LA
Baton Rouge, LA
Jena, LA
Lafayette, LA
New Orleans, LA
Oakdale, LA
Winnfield, LA
Burlington, MA
Baltimore, MD
Salisbury, MD
Scarborough, ME
Detroit, MI
Grand Rapids, MI
Fort Snelling, MN
Kansas City, MO
Saint Louis, MO
Strafford, MO
Gulfport, MS
Pearl, MS
Billings, MT
Cary, NC
Charlotte, NC
Greensboro, NC
Hendersonville, NC
Wilmington, NC
Grand Forks, ND
Grand Island, NE
North Platte, NE
Omaha, NE
Manchester, NH
Elizabeth, NJ
Mount Laurel, NJ
Newark, NJ
Albuquerque, NM
Chaparral, NM
Las Cruces, NM
Roswell, NM
Las Vegas, NV
Reno, NV
Batavia, NY
Buffalo, NY
Central Islip, NY
Champlain, NY
Malta, NY
New York, NY
Brooklyn Heights, OH
Cincinnati, OH
Westerville, OH
Oklahoma City, OK
Tulsa, OK
Eugene, OR
Medford, OR
Portland, OR
Lords Valley, PA
Philadelphia, PA
Philipsburg, PA
Pittsburgh, PA
Williamsport, PA
York, PA
Aguadilla, PR
Guaynabo, PR
Warwick, RI
Charleston, SC
Columbia, SC
Greer, SC
Sioux Falls, SD
Chattanooga, TN
Knoxville, TN
Nashville, TN
Alvarado, TX
Amarillo, TX
Anson, TX
Athens, TX
Austin, TX
Big Spring, TX
Conroe, TX
Corpus Christi, TX
Dallas, TX
Del Rio, TX
Edinburg, TX
El Paso, TX
Harlingen, TX
Houston, TX
Huntsville, TX
Karnes City, TX
Laredo, TX
Livingston, TX
Los Fresnos, TX
Lubbock, TX
Memphis, TX
Midland, TX
Pearsall, TX
Pecos, TX
Pflugerville, TX
Raymondville, TX
San Angelo, TX
San Antonio, TX
Taylor, TX
Waco, TX
Ogden, UT
Orem, UT
Saint George, UT
West Valley City, UT
Bowling Green, VA
Chantilly, VA
Harrisonburg, VA
Norfolk, VA
Richmond, VA
Salem, VA
Charlotte Amalie, VI
Saint Thomas, VI
Saint Albans, VT
Ferndale, WA
Richland, WA
Seattle, WA
Tacoma, WA
Yakima, WA
Milwaukee, WI
Charleston, WV
Cheyenne, WY
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
Help
As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
Help
Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-07:
Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as:
* Compiling and updating budget data on spreadsheets;
* Assisting with the preparation of requests for personnel actions;
* Coordinating office moves and telephone service requirements;
* Monitoring usage of government/company owned motor vehicles;
* Responding to routine questions concerning administrative procedures and requirements.
OR
Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (***************************
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.
Minimum Qualifications for GS-09:
Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as:
* Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs;
* Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests;
* Preparing requests for personnel actions;
* Identifying and recommending solutions to administrative problems on established methods and procedures.
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01/2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Flex Support Rep
Customer support specialist job in Cedar Rapids, IA
Job Details Cedar Rapids, IA Full Time 1st shift (mainly Monday - Friday) SalesFlex Support Rep
Job Vision:
Ensure that 7G Distributing will drive profitable volume growth, market share, and maintain its position among Suppliers as a leading distributor through implementing effective sales and merchandising strategies. This will in part be accomplished by:
Focusing on areas and factors where 7G Distributing must improve in order to win long-term, sustainable market share while the sales team is focused on detailed, tactical execution.
Ensuring “best-in-market” DSD service to all accounts through “best-in-class” execution and maintaining superior “partner” relationships with retailers and Suppliers.
Serve as a role model for 7G Distributing by establishing mutual respect with management and co-workers. Lead by example to promote teamwork, cooperation and enhanced morale.
Operate with candor, integrity and professionalism is all 7G Distributing interfaces.
Essential Job Functions:
Ability to perform all functions of pre-sales, merchandising and special events,
Ability to adjust daily schedules to be relief for pre-sales, merchandising, draft or special events,
Increase volume and distribution by supplier/brand/sku for assigned accounts as established by 7G,
Maintain and/or grow market share for assigned accounts as set forth by 7G as measured in competitive sales reports,
Sell new package placements and tap handles as prioritized and directed by monthly sales goal (All 7G brands),
Dominate merchandising in all assigned accounts,
Prepare and transmit orders consistent with retail needs and 7G goals before the stated order cut-off time,
Utilize the handheld order entry and account management computer as a selling tool, ensuring all products are reviewed in order to prevent out of stocks and hot shots,
Advise and train retailers and their employees in the proper methods of selling, merchandising and pricing products, always putting the needs of the retailer first,
Be aware of competitive trends in the market, adjust selling strategies accordingly to ensure 7G is winning in the marketplace. Communicate competitive trends and intelligence to the Team Leader,
Maintain control of retailer inventories to ensure adequate product is available for sale while, minimizing out of stocks,
Achieve point of service (POS) execution dominance versus competition,
Improve sales of all 7G products by building displays and placing POS materials according to 7G Distributing, Supplier and retailer guidelines,
Utilize POS effectively by gaining the #1 position and matching available POS with account type,
Ensure that product is rotated per the 7G Distributing rotation policies and procedures,
Provide Bulk delivery assistance as required,
Maintain a “Fresh” look to POS ensuring all POS is current, clean and in working order,
Complete daily merchandising worksheets, examining and disclosing all out-of-stocks, shelf-outs and time spent merchandising accounts,
Demonstrate initiative in gaining placement, displays, and reduced prices on promoted brands/packages,
Adhere to the Rotation policy, eliminating out of code product,
Work as a team with Sales and Delivery personnel,
Qualifications
Required Qualifications:
6 months sales/related on the job experience,
Computer knowledge that includes Microsoft Windows, Office Suite and Web Based Applications,
Driver's license and meet insurability requirements,
Ability to stand for long periods of time and lift up to 50 pounds at times regularly.
Teller Service Representative
Customer support specialist job in Cedar Rapids, IA
Teller Service Representative-PT
Part-time: 30-35 hours/week
PAY $17.78
WANT TO BE A PART OF SOMETHING GREAT? VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY.
Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked!
Benefits: ***********************************************************
SUMMARY
Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.
ESSENTIAL FUNCTIONS
• Create excellent service experiences that promote the Veridian brand.
• Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
• Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
• Actively cross sell credit union services by providing information to current, new and potential members.
• Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
• Assist members over the phone.
• Consistently achieve established monthly and annual sales and service goals.
• Contributes to team effort by accomplishing related results as needed.
• Monitor necessary departmental files and reports, updating member information as required.
• Maintains member confidence and protects operations by keeping information confidential.
• Balance cash box per teller balancing procedures.
KEY ATTRIBUTES
• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.
WORKING CONDITIONS
This job operates in a professional office environment and routinely uses standard office equipment.
TRAVEL
Limited travel expected.
REQUIRED EDUCATION AND EXPERIENCE
• High School Diploma.
• Relevant work experience in the area of customer service and/or cash handling.
• Math and clerical aptitude.
• Fluent computer skills in a Microsoft Windows environment.
OTHER DUTIES
Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ABOUT VERIDIAN
Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.
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