Customer support specialist jobs in Jackson, MS

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved. This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs. Job-Specific Requirements: Must have a Bachelor's degree with at least a 3.0 GPA. Must have proficient computer skills and be able to successfully complete all levels of the call center training program. Excellent active listening skills in order to clearly understand members' issues. Must possess excellent communication skills to ensure a professional company image is projected at all times. Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.

The Department of Facilities and Construction Management at Jackson State University is seeking a Customer Care Specialist to join their team. The Customer Care Specialist provides essential support to the Central Receiving Department and ensures the efficient and effective operations of the department. They also assist with other tasks such as documentation, computerized inventory, records, storage and supply acquisitions. Examples of Duties * Manage the front office. * Maintain a computerized inventory system for supply acquisition. * Maintain logs and count records, storage, and control for Central Receiving. * Prepare, compile, and sort documents for data entry. * Check source documents for accuracy. * Verify data and correct data where necessary. * Obtain further information for incomplete documents. * Enter data from source documents into prescribed computer databases, files and forms. * Check completed work for accuracy. * Store completed documents in designated locations. * Maintain log books or records of activities and tasks. * Respond to all requests for information and access relevant files. * Comply with data integrity, security, and University policies and procedures. * Perform all duties and/or special projects as assigned by the immediate supervisor. Typical Qualifications * Ability to bend, stand, stoop, crawl, or access small areas as needed. * Ability to lift a minimum of 50 Ibs. * Ability to follow oral and written instructions. * Strong customer service skills. * High School diploma or GED. * Must have a valid Mississippi Driver's License.

Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. Acquires, records and analyzes process and usage data to establish baseline. Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. Interaction with Fluidcare as well as with customer's operations, technical personnel and other suppliers. Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. Customer Focus - Dedicated to meeting customer expectations and requirements. Results Driven - Holds self and others accountable for achieving performance objectives. Ability to work independently and/or with minimal supervision. Communications skills - Written, verbal and active listening. Proficient in English - Written and spoken. Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

Job Description Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A. ABOUT OUR COMPANY: At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you! Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers. THE POSITION: Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred. THE LOCATION: Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area! WHY YOU SHOULD APPLY: Chick-fil-A is a growing company Training and advancement opportunities Invest in your future Enjoy flexible hours Find a culture that is unique Serve with a team that cares We're closed on Sunday! Free food when you work! Health Insurance available Scholarships (if still attending college) QUALITIES WE ARE LOOKING FOR: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others REQUIREMENTS: Available for a minimum of 20 hours a week PAY RATE: DOE ($11.00+)

Join Our Team as a Customer Loyalty Specialist - Build Strong Relationships & Enhance Customer Retention! Are you passionate about creating exceptional customer experiences, fostering long-term relationships, and driving brand loyalty? We're looking for a Customer Loyalty Specialist to join our team! In this role, you'll play a key part in engaging customers, enhancing satisfaction, and ensuring they stay connected with our brand. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to customer loyalty, we provide the tools and support to help you succeed. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Growth - Clear advancement paths into customer success, account management, or leadership roles. 💰 Competitive Compensation - Base pay plus performance-based incentives and bonuses. Key Responsibilities: ✅ Develop and nurture strong relationships with customers to enhance loyalty and retention. ✅ Proactively engage with customers to gather feedback, address concerns, and provide personalized support. ✅ Implement and promote customer loyalty programs to drive engagement and long-term satisfaction. ✅ Analyze customer behavior and trends to identify opportunities for improving retention. ✅ Work closely with sales, marketing, and support teams to align strategies and optimize customer experiences. ✅ Resolve customer issues with professionalism and efficiency, ensuring a positive brand experience. What We're Looking For: ✔ Exceptional communication and relationship-building skills ✔ Strong problem-solving and customer-focused mindset ✔ Ability to analyze data and customer feedback to drive improvements ✔ Self-motivated and proactive in engaging customers ✔ Experience in customer service, loyalty programs, or account management is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Opportunities to grow into leadership and strategic roles 🚀 Ready to Make an Impact? If you're excited to build meaningful customer relationships and help create exceptional loyalty experiences, we'd love to hear from you! 👉 Apply now and join us as a Customer Loyalty Specialist-where customer connections drive success.

V2X (Vertex GTS) has a requirement for a Training Support Center (TSC) Customer Support Specialist to serve as a customer liaison and service coordinator for the ARCENT TSS effort supporting US Forces-Kuwait. The TSC Customer Support Specialist will report directly to the V2X Program Manager and ensures the proper integration and synchronization of all customer support functions at Camp Arifjan. The TSC Customer Support Specialist is the primary customer POC to coordinate for the receipt of TSC services in Kuwait. The successful candidate must be a United States citizen, with proof of citizenship and a current U.S. passport. Required Hours: Standard work week will be six (6) days per week for up to eight (8) hours per day while at OCONUS work site(s). Responsibilities: Provides customer delivery of services for the Training Support Center (TSC) and the Electronic Imaging Center (EIC). * Responsible for maintaining a safe workplace and ensuring that Safety is the priority in the workplace. * Complies with all Environmental Health & Safety and Quality Assurance requirements and goals. Provides information and materials to these divisions as necessary to ensure adequate and legal documentation. Participates in and enforce all mandatory training requirements; implements provision for Government-wide programs such as Occupational Safety and Health Administration (OSHA) standards, personnel and information security requirements. * Staffs and operates the TSC Services Counter, performing all service counter functions IAW V2X and USG policy, directives, and standard operating procedures. * Provides high quality customer service support to U.S. Government personnel and authorized TSC users within the CENTCOM Area of Responsibility. * Coordinates customer service delivery for Multimedia Support, Photography Support, Videographer Support, Audio-Visual Item Support, Graphic Illustration Support, minor Audio-Visual repair, MILES/TESS services, and all other devices and services as outlined with the TSC Catalog. * Coordinates, schedules, and maintains documentation of all TSC services provided including disposition instructions, warranty status, and all related sustainment activities. * Safeguards and maintains Government Furnished Property (GFP), materiel, and facilities. * Provides support to the TESS Maintenance Lead for the timely, efficient, and cost-effective operation of all Training Support Division functions. Ensures that standards, specifications, practices, and quality for all products and services are maintained at the acceptable levels required in the contract. * Ensures that Quality Control standards are observed and followed. * Provides customer assistance and advice in a proficient and professional manner. * Ability to become an active and functioning member of a team. * Ability to be innovative and be an agent for change. * Expert communication skills to facilitate and disseminate information to a diverse group of customers. * Other duties as assigned or directed by the V2X Program Manager. Required Qualifications: * Demonstrated relevant experience (academic, work, or combination of both) supporting an Army Training Support Program with an understanding of the Army Training Support Enterprise objectives, Army TADSS program, and AR 350-1 training requirements. * Extensive experience creating products employing MS Office, especially MS PowerPoint and MS Word. Desired Qualifications: * TADSS training experience. * Prior CTC (NTC/JRTC/JMRC) experience as an Observer/Controller or extensive CTC experience as BLUFOR/OPFOR. Other Requirements: * Must be willing to live and work in an austere desert environment. * Must possess or be able to obtain and maintain a Common Access Card (CAC) through the National Agency Check and Inquiries (NACI) process. * Must have a valid driver's license, able to obtain a US Government Motor Vehicle Operator's License and Kuwait Driver's License. * Applicant may be required to travel and will be required to work in compliance with OSHA, and Vertex safety policies and procedures. * Must possess a US Passport with at least 2 years of remaining eligibility. * US citizenship is required, as an active and existing Secret security clearance is required AFTER day 1. * Walk or stand on level and/or inclined surfaces up to 8 hours/day & sit for up to 3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice & detect sound by ear. Contractor personnel shall comply with all theater command policies, regulations, and General Orders. All tours are unaccompanied. Must be able to obtain a U.S. SECRET Security Clearance

V2X (Vertex GTS) has a requirement for a Training Support Center (TSC) Customer Support Specialist to serve as a customer liaison and service coordinator for the ARCENT TSS effort supporting US Forces-Kuwait. The TSC Customer Support Specialist will report directly to the V2X Program Manager and ensures the proper integration and synchronization of all customer support functions at Camp Arifjan. The TSC Customer Support Specialist is the primary customer POC to coordinate for the receipt of TSC services in Kuwait. The successful candidate must be a United States citizen, with proof of citizenship and a current U.S. passport. Required Hours: Standard work week will be six (6) days per week for up to eight (8) hours per day while at OCONUS work site(s). Responsibilities: Provides customer delivery of services for the Training Support Center (TSC) and the Electronic Imaging Center (EIC). Responsible for maintaining a safe workplace and ensuring that Safety is the priority in the workplace. Complies with all Environmental Health & Safety and Quality Assurance requirements and goals. Provides information and materials to these divisions as necessary to ensure adequate and legal documentation. Participates in and enforce all mandatory training requirements; implements provision for Government-wide programs such as Occupational Safety and Health Administration (OSHA) standards, personnel and information security requirements. Staffs and operates the TSC Services Counter, performing all service counter functions IAW V2X and USG policy, directives, and standard operating procedures. Provides high quality customer service support to U.S. Government personnel and authorized TSC users within the CENTCOM Area of Responsibility. Coordinates customer service delivery for Multimedia Support, Photography Support, Videographer Support, Audio-Visual Item Support, Graphic Illustration Support, minor Audio-Visual repair, MILES/TESS services, and all other devices and services as outlined with the TSC Catalog. Coordinates, schedules, and maintains documentation of all TSC services provided including disposition instructions, warranty status, and all related sustainment activities. Safeguards and maintains Government Furnished Property (GFP), materiel, and facilities. Provides support to the TESS Maintenance Lead for the timely, efficient, and cost-effective operation of all Training Support Division functions. Ensures that standards, specifications, practices, and quality for all products and services are maintained at the acceptable levels required in the contract. Ensures that Quality Control standards are observed and followed. Provides customer assistance and advice in a proficient and professional manner. Ability to become an active and functioning member of a team. Ability to be innovative and be an agent for change. Expert communication skills to facilitate and disseminate information to a diverse group of customers. Other duties as assigned or directed by the V2X Program Manager. Required Qualifications: Demonstrated relevant experience (academic, work, or combination of both) supporting an Army Training Support Program with an understanding of the Army Training Support Enterprise objectives, Army TADSS program, and AR 350-1 training requirements. Extensive experience creating products employing MS Office, especially MS PowerPoint and MS Word. Desired Qualifications: TADSS training experience. Prior CTC (NTC/JRTC/JMRC) experience as an Observer/Controller or extensive CTC experience as BLUFOR/OPFOR. Other Requirements: Must be willing to live and work in an austere desert environment. Must possess or be able to obtain and maintain a Common Access Card (CAC) through the National Agency Check and Inquiries (NACI) process. Must have a valid driver's license, able to obtain a US Government Motor Vehicle Operator's License and Kuwait Driver's License. Applicant may be required to travel and will be required to work in compliance with OSHA, and Vertex safety policies and procedures. Must possess a US Passport with at least 2 years of remaining eligibility. US citizenship is required, as an active and existing Secret security clearance is required AFTER day 1. Walk or stand on level and/or inclined surfaces up to 8 hours/day & sit for up to 3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice & detect sound by ear. Contractor personnel shall comply with all theater command policies, regulations, and General Orders. All tours are unaccompanied. Must be able to obtain a U.S. SECRET Security Clearance

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Job Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.• Performs daily and monthly close out procedures for internal controls and cash balancing.• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.• Perform accurate charge entry.• Complies with all organizational policies regarding ethical business practices.• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Minimum Education Preferred Education Collegiate or medical trade completion. Associates Degree Minimum Experience One (1) year of experience in a physician practice or clinic. Minimum Training Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice. Minimum Special Skills Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 200 Bass Pro Dr Location: USA Marshalls Store 1573 Pearl MSThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Essential Functions • Obtain quotes on various lines of insurance and inform the Agents of results. • Bind coverage on new and renewal business after discussing with Agent. Obtain proper application, signed forms and premiums in a timely manner. • Complete changes on existing business and work renewals. • Explain coverage, policy language and answer questions on policies written or quoted through the Rural Insurance Agencies. • Process daily mail and perform daily work for Rural Secretary to scan and mail. • Service policies on books and assist with claim problems, etc. when and where needed. • Responsible for accurate accounting entries to allow Accounting Department to process Company statements for payment and commission payments to the agency force. • Responsible for keeping aged receivables current. Additional Responsibilities • Travel is required for making presentations at agent and secretary meetings. • Must possess and maintain a valid Driver's License and acceptable driving record. • Other duties and responsibilities as assigned. • Regular and predictable attendance is required.

Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies. HR Service Center Representative Job Duties and Responsibilities Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management. Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management. Respond promptly to employee inquiries regarding HR policies, procedures, and benefits. Coordinate HR-related training sessions, workshops, and events as needed. Generate HR reports utilizing HR systems or other data management tools as requested. Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements. Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc. Contribute to the continuous improvement of HR processes and systems as needed. Additional responsibilities as the HR Service Center organization expands. HR Service Center Representative Qualifications Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes. Experience with HR systems. (SAP/Kronos/SuccessFactors a plus) Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels. Excellent attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information. Strong problem-solving skills and strategic thinking skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. A proactive, team-oriented mindset with a customer-first approach. Why Ergon Inc.? At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes: Competitive pay 401(k) matching & profit sharing Health, Dental, Vision, and Life Insurance Short- and Long-Term Disability Plans Additional voluntary benefits Paid holidays, vacation, and sick leave Tuition assistance At Ergon Inc., we live by our core values: Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service. Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership. Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way. Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships. Come and join the Ergon team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. We are an EEO/AAP employer. Job Role: HR Service Center Representative Location: Flowood, MS Employment offer contingent upon pre-employment drug test, background check, and MVR.

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired

Full-time Description The Customer Care Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues. This position will also help upload paperwork to CRM system, give install dates, review proposed sales, and other tasks. ESSENTIAL JOB FUNCTIONS · Sales Appointment Scheduling o Sets and resets sales appointments through inbound and outbound communication with customers. o Schedules appointments to maximize efficiency for the company and the sales reps. o Saves appointments when a customer calls to cancel. o Meets or exceeds sales lead conversion rates. · Service Appointment Scheduling o Schedules annual maintenances and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians. o Meets or exceeds service goals and maintains full calendars for service technicians. o Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue. · Production Installation Scheduling o Schedules production installations, ensuring that customers are communicated with properly and crews are set up for success. o Ensures that crews are scheduled to their budgeted capacity. o Quickly replaces canceled installations so that the company meets weekly revenue goals. · Tactical Support o Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure. o Provides tactical support to other departments as needed. · Purpose, Mission, and Values o Lives out company's purpose, mission, and values. o Provides remarkable customer experiences. o Uplifts coworkers by maintaining a positive attitude o Contributes to a fun, cohesive, and hard-working team environment where we celebrate wins together, support each other through challenges, and always put people first. Pay $14.00 per hour during 90-day probationary period. $15.00 per hour after probation ends. Also, candidates will receive $4.00 for every lead they book with a design specialist. We offer health, dental, and vision and pay 50% of cost. First year employees receive 7 vacation days, 5 sick days, and 5 paid holidays. Hours This position will be in the office Monday-Friday, 8:00 to 5:00. For more information about our company, visit mscrawlspace.com or email Sarah at ********************** EOE Requirements · Knowledge of customer service principles and practices. · Ability to perform basic math accurately · Skill in operating a personal computer and programs. · Ability to detect/recognize information in written materials and on computer screen 75-100% of time. · Ability to understand, speak, read, and write in English. · Ability to perform accurate data entry. · High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field. · Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time. The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work more than normal working hours as workloads and seasonal activities necessitate. Regular, reliable attendance is considered an essential job function. This document is subject to change at any time without notice. I have reviewed, understand, and agree to this . I can perform the essential job functions outlined in this . I understand that if I have any questions about job duties not specified in this , I will immediately discuss them with my manager. I have discussed any questions I had about this job description prior to signing it below.

About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: * Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. * Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. * Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. * Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. * Acquires, records and analyzes process and usage data to establish baseline. * Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. * Interaction with Fluidcare as well as with customers operations, technical personnel and other suppliers. * Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. * Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. * Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. * Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: * Bachelors Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. * Customer Focus Dedicated to meeting customer expectations and requirements. * Results Driven Holds self and others accountable for achieving performance objectives. * Ability to work independently and/or with minimal supervision. * Communications skills Written, verbal and active listening. * Proficient in English Written and spoken. * Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veterans status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

Job Description Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies. HR Service Center Representative Job Duties and Responsibilities Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management. Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management. Respond promptly to employee inquiries regarding HR policies, procedures, and benefits. Coordinate HR-related training sessions, workshops, and events as needed. Generate HR reports utilizing HR systems or other data management tools as requested. Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements. Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc. Contribute to the continuous improvement of HR processes and systems as needed. Additional responsibilities as the HR Service Center organization expands. HR Service Center Representative Qualifications Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes. Experience with HR systems. (SAP/Kronos/SuccessFactors a plus) Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels. Excellent attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information. Strong problem-solving skills and strategic thinking skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. A proactive, team-oriented mindset with a customer-first approach. Why Ergon Inc.? At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes: Competitive pay 401(k) matching & profit sharing Health, Dental, Vision, and Life Insurance Short- and Long-Term Disability Plans Additional voluntary benefits Paid holidays, vacation, and sick leave Tuition assistance At Ergon Inc., we live by our core values: Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service. Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership. Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way. Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships. Come and join the Ergon team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. We are an EEO/AAP employer. Job Role: HR Service Center Representative Location: Flowood, MS Employment offer contingent upon pre-employment drug test, background check, and MVR. Job Posted by ApplicantPro

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired