Customer support specialist jobs in Jacksonville, FL

Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) - a pioneer of outsourced financial services software. Position Summary The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role. Position Profile • Excellent communication skills - verbal and written fluency at a professional level • Post-Secondary Education required. • Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners. • Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services • Be available to work between 8:00 am - 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required • Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command • Sign up new broker user • Proficient computer skills including competency with MS Word, Excel and Outlook • Demonstrates sound judgment and effective problem solving skills • Remains energized and focused in a fast-paced and evolving environment • Must have speedy and accurate typing skills, and be detail oriented • Seek opportunities to introduce new ideas and improve processes • Industry knowledge is preferred but not mandatory. We thank you for your interest only candidates selected for an interview will be contacted.

A Customer Service and Sales Coordinator (Real Estate) is a real estate agent who handles all the purchase and sale details of a real estate transaction. Buying and selling real estate is a complicated process so clients need Customer Service and Sales Coordinators to help them handle all the intricacies of their property transaction. As a Customer Service and Sales Coordinator, you help clients prepare their home for listing, advise them on how to make it marketable and then represent their best interests during negotiations. This role requires excellent customer service and communication skills. Job Responsibilities * Assist clients with preparing their home to go on the market * Understand current real estate trends so you can price homes appropriately * Represent clients when offers on real estate are submitted and advocate for them to get the best possible value for their home * Assist clients with the purchase of a home by taking them on home showings and representing them during negotiations * Work with fellow Customer Service and Sales Coordinators to close real estate transactions About Berkshire Hathaway HomeServices Florida Network Realty Berkshire Hathaway HomeServices Florida Network Realty was established in 1988 as Prudential Network Realty. Linda Sherrer, Founder, President and CEO, had one clear goal in mind: to raise the level of professionalism in Northeast Florida's real estate market. We knew this goal could only be achieved if key elements were in place - a well-known brand that commanded trust and respect and a select team of REALTORS and employees with a shared passion for serving the clients' needs. Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general

Benefits: Bonus based on performance Company parties Competitive salary Free uniforms Opportunity for advancement Training & development Flexible schedule We are a dynamic communications and sales firm partnering with the industry's leading clients to create seamless solutions for damaged auto glass. Our mission is to help customers through every step of the process, from setting up claims to ensuring their auto glass needs are fully resolved. Job Description: We are seeking a dedicated and customer-focused Customer Support Representative to join our team. Each of our new Customer Support Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. In this role, you will: Assist customers in setting up and managing glass claims, ensuring a smooth process from start to finish. Conduct windshield inspections and schedule appointments for our skilled glass installers. Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines Promote our services and address any customer concerns, providing exceptional support throughout. Requirements: Strong communication and interpersonal skills. A proactive attitude and the ability to handle customer inquiries efficiently. Organizational skills to manage schedules and follow up on claims. Reliable and always willing to go above and beyond Ability to learn from others and work in a team-based environment Previous customer service experience is a plus but not required-we're happy to train the right candidate! Schedule: Day shift Monday to Friday Weekends as needed Compensation: $800.00 - $1,200.00 per week

Job Brief: As North America's largest retail travel agency franchise, Expedia Cruises is a full-service leisure travel agency anchored by our deeply passionate expertise for air, land, and sea vacations. Backed by the most powerful travel brand in the world - Expedia - we've thoroughly integrated their massive brand presence, state-of-the-art technology, unrivaled marketing, and distinguished supplier relationships to become Expedia's cruise experts. Our network includes over 290 independently owned franchise locations and more than 6,100 Vacation Consultants in Canada and the United States. As part of the Expedia family of brands, we're able to leverage billions of dollars in buying power to provide our customers with a complete range of vacation products at exceptional value. Each Expedia Cruises location helps customers book All-Inclusive Resorts, Coach & Rail Tours, Vacation Packages, Homes & Villas, Insurance, Flights, Hotels, and Activities. We are seeking a mobile customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. Responsibilities: Generating sales leads. Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. Managing incoming calls. Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. Establishing data entry standards by continually updating filing systems to improve data quality. Building good relationships with customers. Resolving complaints and following up on resolutions. Adhering to best data management practices and maintaining a high standard of accuracy and efficiency. Identifying customers' needs. Meeting sales objectives. Following procedures and policies. Skills Required: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management. Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency. Good communication skills and the ability to collaborate with staff members. Familiarity with CRM tools. Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.

Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )

Join Wendover as a Leasing & Community Engagement Specialist - Support a thriving community. Shape exceptional experiences. What You'll Do As a Leasing & Community Engagement Specialist at Wendover, you'll be at the heart of creating a vibrant, welcoming community where residents feel at home from day one. You'll lead leasing efforts with warmth and professionalism, and collaborate with your team to foster engagement, connection, and care across every resident interaction. From supporting marketing and events to coordinating concierge services and managing key administrative tasks, you'll bring Wendover's care-first culture to life every day. This role reports to the Community Manager and works in close partnership with the site team to support overall property performance and resident satisfaction. How you'll Make an Impact Lead leasing and renewal activities-from tours and applications to documentation and follow-up Assist with rent collection, tracking unit availability, and maintaining accurate leasing records Collaborate with the Community Manager to plan and execute resident events, engagement efforts, and referral programs Coordinate concierge services, resident requests, and third-party vendors to enhance the resident experience Support social media content, community updates, and local marketing efforts to attract new residents Manage the community activity calendar, track participation, and foster partnerships with local organizations Ensure community spaces and model units meet high standards of quality, cleanliness, and presentation Assist with administrative tasks such as answering phones, recordkeeping, and resident communication Help uphold a safe, respectful, and service-oriented environment for residents, team members, and guests Work collaboratively across teams and contribute to a positive, respectful community environment Collaborate with office staff on community projects or resident needs as requested Embrace our shared responsibility culture-where every team member plays a role in safety, service, and success Requirements What You Bring • High school diploma or equivalent required • Experience in property management, leasing, or residential customer service • Proficiency with Microsoft Office, property management systems, and platforms like Instagram, TikTok and Facebook • Exceptional communication and interpersonal skills • Highly organized with strong time management abilities • A service-first mindset and the ability to collaborate across departments • Professional presence, adaptability, and a proactive attitude • A strong sense of pride in your work and a heart for service • A keen eye for detail and a proactive mindset toward safety and presentation • Promote a collaborative culture rooted in respect, ownership, and accountability “We rise together” isn't just something we say-it's how we work. At Wendover, we empower our team members to grow, lead, and make a lasting difference. Working Conditions & Expectations This is a full-time, on-site role with standard hours, weekend work, and occasional overtime as needed to support leasing traffic, resident events, activity coordination and/or special community needs. This role is active and hands-on, requiring physical stamina, agility, and attention to detail to ensure a safe, well-maintained community. • Frequent interaction with residents, teammates, vendors, and prospects in-person, by phone, and via email or text • Position requires walking the property regularly, entering units, and supporting team members across the leasing office and community spaces • May involve lifting marketing materials or light office supplies (up to 25 lbs.) • Dress code is professional and consistent with Wendover's polished, approachable brand • Must maintain confidentiality, discretion, and professionalism at all times • Reliable transportation and ability to travel locally for errands or marketing drops may be occasionally required Benefits Compensation includes competitive base pay and performance-based bonuses! If you're ready to bring energy, integrity, and care to a team that's building something meaningful, we'd love to hear from you. About Wendover. Who We Are. Wendover Management, LLC is the property management arm of Wendover Housing Partners, specializing in the development, financing, and management of multifamily communities for students, families, and seniors. As a leading provider of affordable and workforce housing across the Southeast, our diverse and growing portfolio reflects our commitment to creating high-quality, inclusive housing opportunities in communities of all backgrounds. With rapid growth underway, we're looking for passionate, talented individuals to join our team and help us continue building communities that make a difference. Work With Us. At Wendover, our Employee Value Proposition reflects a deep commitment to purpose-driven careers, personal growth, and meaningful impact. We go beyond competitive pay to offer a supportive, values-based environment where associates thrive. Purpose in Every Role - Our work strengthens communities and changes lives. Every task contributes to a greater mission, offering a strong sense of meaning and fulfillment. Real Career Growth - Wendover is more than a workplace-it's a place to build a career. With leadership development and advancement opportunities, we support your long-term success. Integrity You Can Count On - We lead with trust, consistency, and accountability. Our culture creates psychological safety and builds strong, authentic relationships. Driven & Resilient Culture - Challenges fuel our innovation. We maintain momentum through teamwork, support, and perseverance, empowering associates to grow and succeed. A Place to Belong - We prioritize inclusivity, connection, and respect. Everyone is valued for who they are and what they bring to the team. At Wendover, you're not just joining a company-you're joining a mission. Discover the difference of working in a place where your contributions truly matter. Wendover Life+ | Total Rewards Designed for You At Wendover, we believe in supporting the whole you-professionally, personally, and purposefully. That's why we offer Wendover Life+, our comprehensive total rewards package designed to help you thrive at work - and in life. In addition to competitive pay and a supportive work environment, our team members enjoy a robust selection of benefits that promote well-being, security, and growth. Wendover Life+ Benefits Include: Health & Wellness Medical Insurance: Wendover covers 90% of the associate-only premium up to a select plan level Dental & Vision Insurance Health Savings Account (HSA) for HDHP plans Flexible Spending Accounts (FSA) Short-Term & Long-Term Disability Life Insurance Employee Assistance Program (EAP) for mental and emotional well-being Time to Recharge Generous Paid Time Off (PTO) Paid Holidays Additional time off for community engagement or personal development Financial & Lifestyle Perks 401(k) Retirement Plan with 100% company match up to 3% of your salary Rent Discounts at select Wendover communities Ongoing Learning & Tuition Reimbursement Opportunities for Career Advancement and Leadership Growth Wendover Life+ is more than a benefits program-it's our commitment to helping you flourish both inside and outside of work. We continually assess and enhance our offerings to meet your evolving needs, because when you thrive, our communities thrive. At Wendover, your work creates more than housing-it builds hope, belonging, and opportunity. Join us, and find not just a career, but a calling. To learn more, please visit ********************* Wendover Management, LLC is an Equal Opportunity Employer and a Drug Free Workplace. Employment offers are contingent upon a successful background/credit check and drug screening.

The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager. Key Responsibilities: Provide consistent, timely, & accurate information to our partners Assist agents with Technical questions Articulate how a new account is received, underwritten, and booked. Answer questions regarding Underwriting Guidelines. Answer questions regarding card processing industry and products. Adhere to company and department's attendance and punctuality policy and procedure. Evaluate competitor's financial statements and create cost comparison. Respond/resolve to complaints & conflicts Handle operational details Explain policies and procedures Explain and consolidate Residuals Research Merchant accounts on Partner's behalf Work as liaison for our Partners with internal departments Work as initial escalation point for partner issues Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls Key Competencies: Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others. Extremely organized and detail oriented. Excel in a fast pace environment and ability to meet deadlines. Able to handle multiple tasks simultaneously. Dependable with strong follow through skills. Ability to handle difficult phone calls and remain calm and courteous under pressure. Excellent written and verbal communication skills. Good data entry and keyboard skills. Knowledge of Agent/ISO/ISV business models. Ability to “own” issues & see them through resolution. Sense of “urgency” in actions & responsiveness to clients. Support & service “mind set” always. Be a good “corporate citizen”. Experience and Education: Bachelor's Degree or 4 years' equivalent industry experience. 2 Years' Bankcard experience. Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities Customer service / relationship building experience Leadership or Supervisory experience a plus, but not required Merchant acquisition/processing experience.

Advantage Design Group is a digital media and software company that builds interactive online orientation experiences for students and employees. We help colleges, universities and companies guide people through important life transitions using video, storytelling and our proprietary orientation platform. Our core values are Client Focus, Optimization, Relationships and Excellence. You will join a close knit team that collaborates across creative, development, video production and client services. About This Role As a Client Success and Account Coordinator, you are the day to day contact for a group of clients after their orientation sites launch. Your focus is outreach, communication and coordination so clients see strong engagement and feel supported. What You Will Do Client Outreach and Account Care • Serve as the main contact for an assigned list of clients • Call and email to check in before key intake dates • Confirm timelines, answer questions and keep tasks on track • Capture notes and next steps from each interaction in our systems • Monitor basic usage reports and flag risks or opportunities Product Guidance and Proposals • Learn our orientation platform and common use cases • Recommend features and options that fit each client's goals and budget • Help prepare proposals, renewals and change requests using templates • Follow up on outstanding items with polite reminders and clear next steps Onboarding and Training • Welcome new clients after launch and introduce yourself as their main contact • Schedule and lead short online training sessions for new admins and staff • Walk clients through how to log in, update content and publish changes • Show clients how to view and export key reports so they can track logins and completions Working With the Team • Coordinate with project managers, sales, designers, developers and video producers • Use tools such as our content management system, Dynamics, Function Point, SharePoint, Zendesk and our custom orientation platform What You Bring Required • One to two years experience in a customer facing role such as inside sales, customer service, account coordination or client services • Comfortable making outbound calls and sending professional emails each day • Very comfortable using web based software and learning new systems • Strong written communication with a clear, concise and friendly style • Confident verbal communication on phone and video calls • Organized and detail aware, able to track many small commitments and always close the loop • A service mindset that matches our value of Client Focus and an interest in building long term relationships Nice To Have • Experience with a content management system such as WordPress, Umbraco or Drupal • Familiarity with basic web concepts and simple HTML • Experience working with a ticketing or CRM tool such as Zendesk or Dynamics • Exposure to higher education, HR or onboarding software How You Show Up You describe yourself as client focused, tech savvy, comfortable with daily outreach and follow up, a natural coordinator, proactive and calm under pressure and interested in growing in client success, account management or project management. What You Gain You will receive a competitive entry level salary and benefits including group health and dental insurance, 401k with company matching, paid vacation and holidays and profit sharing opportunities. Our large Jacksonville office offers a friendly culture with the option for a hybrid schedule after onboarding, gym membership, flex time and a break room with snacks, tea and coffee. Growth Path In this role you will build skills in client communication, light sales support, proposal coordination and software driven client success. Over time strong performers may grow into more advanced client success, account management or project management roles depending on interest and business needs.

The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager. Key Responsibilities: * Provide consistent, timely, & accurate information to our partners * Assist agents with Technical questions * Articulate how a new account is received, underwritten, and booked. * Answer questions regarding Underwriting Guidelines. * Answer questions regarding card processing industry and products. * Adhere to company and department's attendance and punctuality policy and procedure. * Evaluate competitor's financial statements and create cost comparison. * Respond/resolve to complaints & conflicts * Handle operational details * Explain policies and procedures * Explain and consolidate Residuals * Research Merchant accounts on Partner's behalf * Work as liaison for our Partners with internal departments * Work as initial escalation point for partner issues * Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls * Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls Key Competencies: * Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others. * Extremely organized and detail oriented. * Excel in a fast pace environment and ability to meet deadlines. * Able to handle multiple tasks simultaneously. * Dependable with strong follow through skills. * Ability to handle difficult phone calls and remain calm and courteous under pressure. * Excellent written and verbal communication skills. * Good data entry and keyboard skills. * Knowledge of Agent/ISO/ISV business models. * Ability to "own" issues & see them through resolution. * Sense of "urgency" in actions & responsiveness to clients. * Support & service "mind set" always. * Be a good "corporate citizen". Experience and Education: * Bachelor's Degree or 4 years' equivalent industry experience. * 2 Years' Bankcard experience. * Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities * Customer service / relationship building experience * Leadership or Supervisory experience a plus, but not required * Merchant acquisition/processing experience.

Job Description HR Delivered is committed to providing comprehensive human resources solutions to businesses, ensuring they operate smoothly while maintaining compliance with regulations. We are seeking a Client Experience Specialist to join our team. The Client Experience Specialist is responsible for providing unparalleled client experience through client support, service coordination, and service education. This person will be responsible for success as it relates to client experience and work with other service departments to meet client needs. Responsibilities: • Supporting various client experience needs and directly overseeing assigned client throughout the client lifecycle. • Ensure overall client satisfaction • Facilitate software demonstrations and educational meetings to aid clients in utilizing service offering. • Perform client level continued education on services provided and train on system functionality. • Promote all the services to clients to provide the appropriate solutions. • Provide administrative support to departments related to the client's experience. • Facilitate client transitions between various service departments on multiple department service needs. • Conduct routine client engagement activities and maintain effective communication channels. • Monitor and facilitate client experience recovery as needed through additional engagement and needed solution implementation. • Work with other departments and members of leadership to ensure that client needs and expectations are met. • Complete other tasks as assigned. Education and Experience: • Bachelors in business administration or similar degree (preferred) •3+ years of business-to-business customer service experience •1+ years of business administration or related experience Skills and Abilities: Salary •Extensive knowledge of the PEO and ASO industry •Strong presentation and interpersonal skills •Strong public presence and professional image •Computer proficiency and technical aptitude with the ability to use Microsoft Suite, including Excel, Word, and Outlook •Proven ability to work effectively in a team environment with associates. •Effective planning and priority setting. The ability to manage several complex projects simultaneously while working under pressure to meet deadlines. •Strong analytical and problem-solving skills. •Excellent communication and organization skills.

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager. Essential Duties and Responsibilities: Applies accessorials as necessary. Processes EDI as required (key account/OEM) Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. Adheres to company standards on customer satisfaction, accuracy, and timeliness. Coordinate appointments with carriers, shippers, and consignees Update and maintain transportation management and operation systems. Proactively identify problems and swiftly implement the appropriate solutions. Answer all customer inquiries in accordance with the customer satisfaction standards. Further increase customer satisfaction and business share through proactive and regular contact Provide complex problem resolution and provides guidance to others. Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments. Maintains regular, timely, and consistent attendance at work. Flexibility to work overtime as needed. Must demonstrate professional behavior. Perform other duties as assigned. Knowledge/Skills/Abilities: Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving) AS400 experience preferred. Knowledge of North America geography Proficient with computer and Microsoft Office applications Excellent data entry/keyboard skills Strong interpersonal skills to effectively interact with internal and external customers. Excellent problem-solving skills with the ability to seek alternative solutions. Self-directed, displays initiative and can work independently. Organizational and time management skills Team player with proven ability to work under pressure. Strong attention to detail with excellent follow-up Excellent communications skills, both written and oral Strong knowledge of customer service principles & practices Attention to detail. Must be fluent in English. Education and Experience Requirements: High School Diploma/GED required. College degree preferred. Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10261 River Marsh Dr. Suite 197 Location: USA Marshalls Store 1528 Jacksonville FLThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: * Answer passenger calls collecting all necessary trip information for the permissible time period. * Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. * Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. * Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. * Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. * Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. * Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. * Maintain accurate records and appropriate filing systems. * Communicate effectively with operations staff regarding scheduling or passenger issues. * Ability to handle multiple tasks accurately and effectively. * Excellent customer service. * Professional demeanor and appearance. * Reliable in attendance. * Team player and helpful to staff, management, and peers. Qualifications Talent Requirements: * High School diploma or equivalent. * Able to work in a fast-paced environment. * Experience in paratransit scheduling utilizing Trapeze PASS, preferred. * Possess excellent decision-making skills. * Excellent attendance record. * Excellent verbal and written communication skills. * Telephone speaking and/or call center experience. * Computer experience. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA's that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee's Signature Date

Call Queue Specialist needs 3 years experience Call Queue Specialist requires: Call queue management Experience collecting and organizing documentation Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports Call Queue Specialist duties: Call queue management Title transfer support Prepared documentation monitoring call quality and evaluating agent performance identifying pain points and friction in the customer experience.

Vintage Clothing Co. in Saint Augustine, FL is looking for full time customer service representatives to join our team. We are located on 30 St George St. Our ideal candidate is a self-starter, punctual, and hard-working. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly that customers may have. Good communication skills with customers and coworkers. Must be 18+ years old Benefits Available after 90 Days Health insurance plans with 50% paid by employer Employee Discount 40%off Commissions Employee Parking Overtime Pay Holiday Pay Opportunity to move up within company We are looking forward to receiving your application. Thank you.

Job Description Dispatch Coordinator Our team is growing, and we're looking for an organized dispatcher to help our expanding customer base. You'll be responsible for handling freight across the Northern Americas on an existing customer account. Basic data entry experience, basic computer skills, and excellent interpersonal skills are all that is needed. If this sounds promising, apply today! "Applicants with military experience are highly encouraged to apply." Compensation: $17 - $19 hourly Responsibilities: Dispatch and Coordination: Effectively manage Truck-Load Shipments (FTL) and Less-Than-Truckload (LTL) shipments, ensuring accurate scheduling, routing, and coordination of drivers and carriers Communication: Maintain constant communication with drivers, shippers, and consignees to ensure on-time pickups and deliveries, along with ensuring all pickup/delivery requirements are met. Resolve any issues or discrepancies promptly Problem Solving: Quickly assess and resolve operational challenges, such as route changes, delays, and emergencies, to minimize disruptions and optimize efficiency Documentation: Accurately maintain records and documentation related to shipments, including bills of lading, load manifests, delivery receipts, and review invoices to make sure charges are correct Customer Service: Provide exceptional customer service by addressing inquiries, addressing concerns, and keeping customers informed about shipment status Compliance: Ensure compliance with all relevant regulations, safety standards, and company policies Create and change service calls when needed Connect with warehousing teams and customers about special requests or details Produce documents needed for transportation Record customer and driver complaints Qualifications: Previous experience as a Logistics Dispatcher or in a similar logistics role is a plus, but not mandatory Strong organizational and multitasking skills Excellent communication and problem-solving abilities Computer literacy (good knowledge of how to operate a Windows-based computer) A proactive and adaptable attitude in a dynamic work environment High school diploma or equivalent; additional logistics or transportation certifications are a plus Candidate is required to have a high school diploma or GED Experience working in a customer-oriented atmosphere Applicant with experience working with people in stressful and dynamic conditions is preferred Candidate must have great customer service, communication, organizational, and interpersonal skills About Company USKO Workforce Inc. is rapidly growing and expanding globally in the transportation industry. Offering the highest quality transportation services, we work around the clock to ensure that we provide our customers with unbeatable service and rates. For us, providing our customers with a top-notch, hassle-free experience is our main priority. We pride ourselves on being one of the fastest and most reliable truckload carriers in North America. Our teams work tirelessly around the clock to ensure all of our customers' needs are not only met but also exceeded. Our company offers benefits such as 401(k), medical, dental, and vision. As well as company-sponsored Life AD&D.

Job Description About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients' most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope The Engagement Center ensures that Brightway clients receive exceptional service. This position provides a broad range of insurance-related customer service and business development support, by cultivating, maintaining, and enhancing an organization's relationships with its clients & Agency Owners. This role contributes to Brightway's retention, and community-building efforts with carriers, ensuring seamless service delivery. This individual will play a pivotal role in ensuring that clients feel valued and understood, which is crucial to fostering long-term loyalty and satisfaction. Job Responsibilities Client Interaction & Support: Manage inbound requests via phone, email, and other communication channels, ensuring timely and effective resolutions. Provide exceptional service by addressing inquiries, processing requests, and resolving concerns with professionalism and efficiency. Documents interactions accurately in CRM and other systems. Sales & Retention: Proactively engage and maintain relationships with clients through outbound calls to offer additional products, policy reviews, and solutions tailored to their needs. Implement upsell and cross-sell opportunities to drive business growth while ensuring client satisfaction. Drive policy renewals and retention efforts by educating clients on coverage options and benefits. Process Improvement & Collaboration: Leverage emerging technology to streamline workflows, improve efficiency, and enhance the client experience. Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies. Collaborate with internal teams and external agents to improve service quality and operational effectiveness. Skills, Licenses, Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences. Ability to learn and effectively use Brightway systems, CRM tools, and insurance platforms High level of accuracy, attention to detail, and ability to multitask in a fast-paced environment. Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem-solving skills with the ability to assess customer needs and present logical solutions. Demonstrated ability to work both independently and as part of a team, contributing to shared goals. Tech-savvy with a willingness to adopt and leverage new tools and processes. Education and Experience This position requires a bachelor's degree and 2-4 years' experience in a customer service or sales environment. Education or experience focused on insurance, risk management or entrepreneurship is preferred, but not required. This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA's that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee's Signature Date