Customer support specialist jobs in Jersey City, NJ - 2,857 jobs

Who we are: Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control. Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers. If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless. NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule. Who you are: Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements. Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus. Responsibilities: Support customer onboarding plans and timelines, prioritizing value delivery Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions. Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management. Support business reviews and ongoing training, as required. Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality. Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process Lead management of customer facing FAQs, user guides, and in-app engagements. Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot. Maintain Support Service Level Agreements (SLA). What Success looks like in 12 months: Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building. Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce). Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings. Assist the CSM team to achieve less than 10% churn. Demonstrate growth toward successfully leading assigned customers through the customer onboarding process. Qualifications: A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position. Critical thinking and problem-solving capabilities; proficiency in data / business analysis. Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail. Highly organized and inquisitive with an interest in developing business acumen. Empathy with a knack for understanding what a customer really needs and why they need it. Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred. Bachelor's degree required. Bonus Points: * Experience in the commercial insurance industry (or other insurance sectors). * Familiarity working with a similar customer profile, such as real estate owners. Benefits: We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance. Company Equity Program Medical, dental, vision and life insurance Flexible Time Off Mental Health programs All benefits are subject to change at management's discretion. Salary Range in NY: $80,000 - $100,000 We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

About Brellium Brellium's mission is a big one - to improve the standard of care across the US healthcare system. We've built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk. Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale. Brellium was founded in 2021. Since then, we've grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We're a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures. We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you'll collaborate with Brellium's Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics. This role might be for you if: You're a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you're eager to contribute to a forward-thinking company. You're a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people's lives. Responsibilities: Own front-line communication with Brellium's customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily Efficiently manage, prioritize and resolve hundreds of support tickets each day Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials. Collaborate with our engineering team to resolve platform issues Requirements: Previously worked in a customer facing role, ideally at an early stage software startup Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great). Extreme sense of ownership Don't worry if you don't tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience. Bonus points: Healthcare and/or software company experience Prior experience building a ticket management system Experience creating content and guides for customers Compensation: The expected OTE range for this position is $75,000 - $85,000, based on a variety of factors including qualifications and experience. In addition to base compensation, this role includes an equity grant. We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 11 paid holidays each year Flexible PTO Training and professional development Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away) What We're About Decide and Deliver: We are trusted to make nimble decisions without layers of sign-off and bureaucracy. We take smart risks, embrace the occasional failure, and focus on delivering results that matter. Stay Driven and Humble: There's no room for ego here - just a shared drive to learn, improve, and take on what's next. Own It: We think and act like owners of our business. We are accountable for our actions, decisions, and results, even when things go wrong. Customer Obsessed: Our customers are at the center of everything we do. We listen, adapt, and build flexible solutions that meet their needs. By staying responsive and proactive, we deliver value and build lasting partnerships.

One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics. Ideal background: 1-3 years in customs or trade compliance Comfortable working under time pressure Familiar with tariff classification and import documentation Strong attention to detail and organization Fluent in English and Mandarin Apply today to be part of the great supporting team.

About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment. Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era. Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started. The Role We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup. Responsibilities Own all aspects of customer implementation, onboarding, and support. Conduct kick-off calls with new customers to ensure a successful setup and clear expectations. Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions. Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries. Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed. Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes. Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities. Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform. Qualifications 1-3 years of work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience) Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills and a customer-first mindset. Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment. A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers. Compensation & Benefits Competitive compensation and a fantastic office atmosphere. Premium healthcare and wellness benefits.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Business Operations - Project Management - IT Support - Application Development - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

17Capital is a private credit manager, specializing in NAV finance for the private equity industry. It provides non-dilutive capital to high-quality private equity management companies, funds, and institutional investors as part of their toolkit for value creation and portfolio management.Founded in 2008, 17Capital has raised over $19 billion, and completed over 100 investments and 50 exits since inception.For more information, please visit ****************** Overview 17Capital's Client Service team is looking to hire a Senior Associate to join their team in New York to continue to drive the rapid growth of this area and the firm. The Client Service team sits within the Investor Relations team. The individual will work closely with the global Investor Relations team located in Europe, North America and the Middle East, and assist them in managing the existing LP base as well as supporting all fundraising activities and investor events. 17Capital's Values Our values are the basis on which we build strong relationships with our clients, our investors and each other. They are the foundation of our business and integral to our continued ability to pioneer success. Build trust - We behave and act in ways that earn trust Embrace "different" - We embrace new ideas and constantly strive to discover new ways of doing things Make things happen - We are agile and responsive in a way that delivers success for all our stakeholders Strive for excellence - We act with professionalism and adhere to our high standards Role and responsibilities Work closely with the team to deliver a first class and effective client relations service Assist with the development of fund marketing materials for fundraising, roadshows, AGMs, investor updates and other investor communications, including PPMs, DDQs, case studies etc. Support the development of the junior team Support organizing and coordinating investor events in New York Prepare and produce materials for investor meetings Provide hands-on support to the existing investor base and respond to investor queries and reporting Proactively help and provide input into improving processes and procedures Skillset required Previous experience working in an IR or CS team in Private Equity/Private Credit A team player who can work in a collaborative, dynamic environment Strong financial and analytical skills Exceptional communication skills both verbal and written A strong work ethic and someone who can take ownership of their work whilst demonstrating a high level of attention to detail Able to demonstrate honesty, integrity, and professionalism Competent with PowerPoint, Excel and Word Knowledge/Experience Minimum 5 years' experience in a similar function within Private Credit or Private Equity Previous experience in Client Services or Investor Relations team We offer you Career development, including comprehensive in-house training programme Opportunity to learn and grow whilst making a meaningful contribution to the continued expansion of 17Capital during an exciting time of the firm's overall growth phase Competitive reward and benefits The base salary for this position is expected to be between $110k - $160k. Salaries may vary based on factors, such as skills, experience, and qualifications for the role, as determined by the Company at its sole discretion. The range listed reflects base salary only, and the total compensation package may include other components such as discretionary incentive compensation. 17Capital is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact *************************.

About the Role: Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you! Why Join Us? This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities-no need for an additional gym membership! Key Responsibilities: Warmly greet and welcome members, guests, and visitors with a positive attitude Proactively manage and resolve customer complaints and issues professionally Assist with check-in/check-out procedures to ensure a smooth and efficient process Provide accurate information about programs, services, and membership options Monitor facility access and enforce security and safety protocols Support membership sales by explaining benefits and processing enrollments, including printing membership cards Maintain a clean and organized front desk and lobby area Distribute towels to guests and process transactions via POS Handle phone inquiries and direct calls to the appropriate departments Assist with administrative tasks such as data entry, filing, and record maintenance Collaborate with team members to create a positive and cohesive work environment Serve as a resource and provide information to Asphalt Green program staff Requirements: Must have open availability, including the ability to work evenings, weekends, and holidays Strong communication and customer service skills Ability to multitask and maintain a positive attitude in a fast-paced environment Perks: Competitive hourly rate of $18.00 to $20.00 based on experience Free access to our state-of-the-art fitness facilities Opportunities for growth and professional development If you're ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ. Customer Support Professional - Job Summary At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer Support Professional who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customer service professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team. What You'll Do: As a Customer Support Professional, you will serve as a key point of contact for customers calling with warranty-related questions and claims. Your responsibilities will include: Answering inbound customer calls in a high-volume call center environment Assisting customers with automotive warranty claims, coverage questions, and general inquiries Accurately documenting call details, claim information, and resolutions in internal systems Researching policy information and providing clear, compliant explanations to customers Resolving customer concerns efficiently while maintaining a positive and professional tone Escalating complex or unresolved issues appropriately and following through to resolution Meeting or exceeding quality, productivity, and attendance standards Collaborating with team members and leadership to continuously improve the customer experience What We're Looking For: 2+ years of experience in a call center, customer service, or support role Strong verbal communication and active listening skills Ability to handle a high call volume while remaining calm and customer-focused Excellent attention to detail and ability to follow structured processes Comfortable navigating multiple systems and documenting information accurately Professional, reliable, and solution-oriented mindset Automotive, insurance, warranty, or claims experience is a plus (but not required) Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

Are you a positive, engaging people person who thrives in a fast-paced environment? If so - and you love animals - you should consider the role of Client Programs Liaison at the ASPCA's 92nd Street facility. The American Society for the Prevention of Cruelty to Animals (ASPCA) is seeking a friendly, engaging, reliable, and people-savvy Client Programs Liaison who is dedicated to helping animals by engaging community members directly in the ASPCA's local and national work. The Client Programs Liaison is a client services professional position that will have excellent knowledge of the ASPCA's many services, conflict resolution, client relations, and communication skills. They will effectively and professionally be the first point of contact for clients and other visitors - greeting them, connecting them with appropriate ASPCA services -- including by making referrals to medical and other service providers -- and providing information about ASPCA programs, services, and opportunities to contribute to the ASPCA's mission. They will direct clients appropriately and maintain logs of inquiries and daily schedules, communicate appropriate processes, including providing surrender prevention resources as needed. As the Client Programs Liaison, you'll be a key part of the work to maximize the ASPCA's public engagement to ensure all visitors to this location will receive prompt attention and exceptional service within the parameters of the organizational guidelines. Responsibilities: Responsibilities will include, but are not limited to: Client Relations & Hospitality - 60% * Greet clients and their pets using a positive, non-judgmental, client-centered approach so clients feel at-ease about communicating their pet care needs * Provide translation support (English/Spanish) between clients and the ASPCA teams as needed * Utilize knowledge of ASPCA program areas to assist visitors with information and services to provide targeted support * Support clients who walk in without an appointment compassionately and urgently to determine the best course of action. Through asking the client critical questions, determine if their pet's condition is unstable and needs immediate life-saving care. If their pet is in an unstable medical condition, liaise with the hospital to get an immediate medical assessment performed. If their pet is in a stable condition, direct them to get on the phone with our call center. If their pet's condition is not treatable under our medical criteria, offer them alternative resources to continue care. * Support Volunteer and Foster Program recruitment efforts by providing appropriate literature regarding the application process * Assist members of the public who are seeking surrender services by providing relevant intake support including surrender prevention information, and referrals to other shelters as appropriate * Speak knowledgeably and actively seek out opportunities to engage the public in all available ASPCA services, animal welfare philosophies and techniques in responses to client's inquiries * Knowledgeable about the Adoption Center's adoption process * Liaise any NYPD interactions in the lobby, directing them to call appropriate information number or 92nd street forensics contact * Complete and maintain a log of client interactions and inquiries and provide follow up as necessary * Manage monetary and in-kind donations, express the ASPCA's appreciation for general donation inquiries and distribute donation receipt form * Ensure relevant visitor information is consistently gathered through our database and analyzed on a quarterly basis in order to improve client experience * Develop engaging content for the Lobby slideshow to keep visitors informed while waiting in the Lobby * Manage intake of animal relinquishments as needed * Other duties as assigned Internal Communication & Collaboration - 20% * Communicate and collaborate with peers and supervisors in alignment with the organization's Core Values * Actively participate in ongoing training and team meetings as needed to stay updated on ASPCA programmatic updates, processes, and public engagement opportunities * Collaborate with subject matter experts to keep all reference materials used to direct clients to services current * Collaborate with our Creative team to ensure any public facing documents/files have our most recent branding and receive guidance when prompted * Shadow or deploy with Community Engagement, Community Medicine, Relocation or National Response Team or shadow another ASPCA department once per year and occasionally participate in community outreach efforts Conflict Resolution - 20% * Proactively and effectively de-escalate high-pressure client interactions to navigate complex issues and reach appropriate solutions. * Must be comfortable stepping into situations with no immediate or conventional resolution, maintaining unwavering composure and professionalism to manage client expectations and finalize the interaction with clarity, even when the ultimate outcome is unsatisfactory to the client. * Working with program leaders, identify needs and solutions that improve client experience and reduce conflict * Complete all required forms associated with the handling of inquiries and complaints in accordance with established procedures, complete incident reports as needed Exemplify the ASPCA's Core Values: * Has Commitment and dedication to improving the lives of animals * Demonstrates Ownership and feels responsible for outcomes * Believes in Team - that we are stronger together * Seeks to Elevate others and reimagine what is possible * Focuses on Impact, specifically making change for animals Qualifications: * Ability to communicate effectively, courteously, and professionally with a variety of individuals, some with pets, representing diverse cultures and backgrounds, in both spoken and written English and Spanish while maintaining confidentiality * Commitment to the ASPCA's mission with a strong interest in animal welfare and serving low-income communities * Thrives on providing exceptional customer service experiences; exemplary customer engagement skills * Excellent team player who thrives independently in a fast-paced, shelter environment with exposure to dogs and cats daily * Exceptional problem-solving abilities and sound judgment are required * Strong computer skills, including Microsoft Office; familiarity with database software a plus (such as Canva and Airtable) * Experience with and/or interest in working with underserved communities is required * Ability to stay calm under pressure and de-escalate conflict in a positive and professional manner * Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public * Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift up to 30 lbs., ability to walk dogs up and down stairs Language: Other languages desirable Schedule: * The schedule for this role is Tuesday-Saturday, 9-5pm and requires flexibility and the ability to adjust work hours and potentially days to accommodate varying needs, tasks, or commitments while maintaining productivity and meeting deadlines. Compensation and benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. For hourly roles: the target hiring range for this role is $26.75-$28.68 per hour. For more information on our benefits offerings, click here. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required), Spanish (Required) Education and Work Experience: High School Diploma (Required) Fear Free Shelter certification required, or must be obtained within first 90 days, High school degree or equivalent required, Minimum of four years of client service required, Social Services or relevant experience a plus

B2B Cross-check invoices with purchase orders and delivery receipts. Ensure pricing accuracy: Confirm unit prices, discounts, taxes, and totals match agreed terms. Prepare bills of lading Are you looking to make a career change to a stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance and paid PTO.Does this position match your future career goals?Then this opportunity could be the right fit for you. Why should you apply? Growth Opportunities Great Pay Excellent Benefits Responsibilities: Keep records of customer interactions, process customer accounts and file documents. Responding promptly to customer inquiries. Communicating with customers through various channels. Client Interaction: Act as the main point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction. Order Management: Process orders accurately and coordinate with production and logistics teams to ensure timely delivery. Communication: Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates. Documentation: Maintain accurate records of client interactions, transactions, and feedback for continuous improvement. Acknowledging and resolving customer complaints. Process purchase orders in accordance with company policies and timelines. Validate bills of lading to ensure proper shipment documentation. Coordinate with the traffic department to confirm logistics and resolve transportation issues. Partner with buyers and sales reps to address customer inquiries and resolve discrepancies. Maintain organized and up-to-date customer files and order records. Qualifications: High School Diploma. 2+ years of experience in billing, order management, or account support-ideally in food manufacturing or logistics. B2B Exceptional attention to detail, especially with financial and shipping documents. Strong organizational and communication skills. Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word). Ability to thrive in a fast-paced, cross-functional team environment. Proficient in MS Office Suite Strong leadership qualities Ask for Jasleen ********************************* Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package. #ZR

Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath. Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals. We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company. Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity. As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience. This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment. Responsibilities Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner Resolve customer issues efficiently, aiming for first-contact resolution whenever possible Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies Perform basic product troubleshooting and explain results or app behavior clearly to customers Identify, document, and escalate complex or high-priority issues to the relevant internal teams Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT Actively contribute to improving processes, documentation, and the overall customer experience What we're looking for Excellent verbal and written communication skills in English Proven experience in customer support or customer experience, preferably in a B2C environment Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage) High attention to detail and commitment to accuracy in customer communication Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment Willingness to learn and understand our product, including basic technical and results-related concepts Skills that will help you excel in this position A customer-first mindset with a genuine passion for helping people Strong problem-solving and analytical thinking skills Ability to balance efficiency with quality and empathy A team player who communicates clearly and collaborates effectively across teams Comfortable working with KPIs and performance goals Curious, proactive, and motivated to continuously improve

The Client Relations Specialist acts as a trusted point of contact for clients, helping guide them through case-related questions, coordinating communication with legal teams, and ensuring accurate documentation and follow-through. This position requires empathy, professionalism, and the ability to manage multiple client interactions in a fast-paced environment. Key Duties Act as the primary contact for client communications, responding to questions and providing timely case updates Explain legal procedures, next steps, and timelines in a clear and approachable manner Partner closely with attorneys and support staff to communicate client needs and ensure efficient case progress Collect, organize, and maintain client information within internal systems and databases Manage client intake processes, including document collection and eligibility verification Conduct regular outreach to clients regarding case milestones, required actions, and deadlines Support client experience initiatives, including feedback collection and service improvement efforts Address client concerns professionally and escalate issues when appropriate Handle sensitive information in compliance with confidentiality and ethical guidelines Qualifications & Skills Bachelor's degree preferred or equivalent professional experience Previous experience in a legal, professional services, or client-facing role strongly preferred Excellent verbal and written communication skills with a strong client-service orientation Ability to manage sensitive conversations with discretion and professionalism Strong organizational skills and ability to prioritize in a high-volume environment Proficiency with Microsoft Office and client or case management software Comfortable working independently while collaborating with cross-functional legal teams Bilingual skills are a plus, but not required

Department Support Services Reports To Director of Support Services Education Requirement High School Diploma/ Equivalent FLSA Non- Exempt Salary $25.50 hourly Schedule 35/ hours a week, including one weekend day ( i.e. Sunday-Thursday or Tuesday- Saturday) Potential Hours: 10pm-6am, 11pm-7am, 7am-3pm, 3pm-11am ORGANIZATION OVERVIEW The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services, including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive. POSITION OVERVIEW The Support Services Specialist is responsible for creating and maintaining a secure and affirming environment for clients to meet their service needs and goals. The Support Services Specialist will work overnight to manage reception, mail as well as provide support for the day-to-day operations of the Ali's Place, and the Overnight Support Services team. The Support Services Specialist will also coordinate with the Operations Team to order and stock supplies and clothing for clients as needed The ideal candidate will be compassionate and provide exceptional client support while utilizing a trauma-informed lens by assisting in care and resource navigation in a fast-paced environment. KEY RESPONSIBILITIES Greet, assist, and direct clients and visitors promptly and appropriately. Manage front door and virtual door assistant. Track and record client traffic through the appropriate systems. Conduct assessments and provide appropriate referrals for clients as needed. Respond to complaints and de-escalate clients and visitors as needed. Monitor and supervise clients in open areas, including reception, community room, and bathrooms. Supervise youth in the community room, welcome desk, and/or waiting area. Assist Ali's Place Team in the management of the community room and office space. Answer telephones, greet clients, welcome visitors, and provide information about Ali's Place programs to new and prospective clients, including policies, rules & expectations. Manage the client mail system by sorting, organizing, and retrieving mail. Provide a listening ear to youth and engage in client support and de-escalation practices as needed. Perform data entry and keep data organized according to contractual obligations. Work with the Operations Team to make sure client supplies are well stocked. Track inventory and submit supply needs to the appropriate system. Assist with creating and facilitating client events and creating community Document daily services, and maintain data in a timely manner. Complete and distribute incident reports, as needed. Create new client visitor profiles in the lobby track system, as needed. Communicate with the client care teams IT and Facilities, and program supervisors Complete and distribute incident reports, as needed. Maintain client confidentiality and quality care. Attend mandatory staff meetings, training, and regular supervision. Other duties as assigned. QUALIFICATION Competencies Communication: Excellent verbal and written communication skills to effectively interact with youth, colleagues, and supervisors. Empathy: Ability to understand and share the feelings of others, providing compassionate support to youth. Problem-Solving: Strong ability to identify problems and develop effective solutions independently. Teamwork: Ability to work collaboratively with the treatment team, IT and Facilities, and program supervisors. Adaptability: Flexibility to adapt to changing priorities and handle emergencies calmly and efficiently. Organizational Skills: Strong organizational skills to maintain accurate documentation and manage multiple tasks effectively. Cultural Competency: Awareness and understanding of the cultural and social issues affecting LGBTQ+ and homeless youth. Conflict Resolution: Ability to mediate and resolve conflicts among youth and between youth and staff. Qualifications Demonstrated compassion and empathy in client-centered work. Knowledge of psychosocial needs of LGBTQ/homeless youth population is essential. Strong cultural awareness and competency in diverse environments. Accuracy/attention to detail and ability to multitask and prioritize in a fast paced environment a must. Excellent organizational skills with keen attention to detail. Proven ability to multitask and manage competing priorities in high-pressure settings. Capable of working independently while also collaborating effectively within a team. Resourceful and solution-oriented approach to problem-solving. Strong verbal and written communication skills. Physical Requirement Some heavy lifting, reaching, and bending Technical Skills Computer literacy, including knowledge of basic software applications (Google suite). Familiarity with the internet and email communications. Enters data and produces reports using agency systems with accuracy and attention to detail. FULL-TIME BENEFITS & PTO Paid sick, vacation, personal, 12 holidays Medical Dental Vision 4O1k (matching) EAP program Bilingual (Spanish) speaking candidates are encouraged to apply. Transgender and gender non-conforming people are encouraged to apply. The Ali Forney Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.

Title: Customer Service Representative Duration: 4 month contract The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: * Contact newly accepted students and their families to welcome them to the program. * Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. * Answer any questions students and families may have about the program and the school. * Assist with the completion and submission of necessary forms and paperwork. * Coordinate with other departments to ensure a smooth onboarding experience. * Maintain accurate records of all communications and interactions with students and families. * Follow up with students and families to ensure all onboarding requirements are met. * Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Required Skills & Experience * High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, preferably in an educational setting. * Excellent verbal and written communication skills. * Strong organizational and time management skills. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite and other relevant software. * Bilingual skills are a plus.

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** **CUSTOMER SERVICE** + Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships **MAIL/PACKAGES/POUCHES** + Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames + Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations + Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) + Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames + Log outgoing and incoming items as required and review for accuracy/completeness **SUPPLIES/COPYING/FAXING/ADMINISTRATION** + Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) + Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc + Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs + May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings + Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary + Prepare monthly production and volume reports in order to measure productivity and prepare billing charges + Performs other administrative duties from inserting, copying and photocopying to faxing as needed **May possibly perform any of the following functions at the direction of the Site Manager:** + Set up and maintain client's kitchen areas and conference rooms, order food and make coffee + Provide reception work such as answering telephones, taking messages and greeting visitors + Move boxes, supplies or furniture; replace light bulbs + Document scanning + Prepare outgoing items for shipping + Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site + Additional duties as assigned **Qualifications** + High school Diploma or equivalent + 0-1 year experience working in a mailroom or professional office environment + Some knowledge of metering, weighting, logging and other shipping procedures preferred + Some computer skills preferred + Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.) + Excellent customer service, professional attitude and appearance are a must + Ability to work overtime & meet deadlines **PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS** + Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking + May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs + May occasionally lift up to 50 lbs + Frequent use of hand and foot controls + May occasionally need to climb stairs **What We Offer:** + Competitive pay & benefits! + Comprehensive training and development programs that prepare employees to advance from within + A company focused on creating a positive work and client environment + Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-NY-NEW YORK_ **Posted Date** _2 days ago_ _(12/19/2025 11:08 AM)_ **_Requisition ID_** _2025-20535_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $19.05/Hr._ Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.

We are seeking a reliable Customer Service Representative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism. Key Responsibilities Respond to customer inquiries via phone, email, or chat Resolve customer complaints and issues in a timely and effective manner Provide accurate information about products, services, and policies Process orders, returns, exchanges, or account updates Document customer interactions and maintain accurate records Escalate complex issues to the appropriate team when necessary Maintain a positive, professional attitude at all times Qualifications Previous customer service experience preferred but not required Strong verbal and written communication skills

ADP is hiring a Resolution Support Specialist I. In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates to be available to clients. In addition you will work on special projects that support client satisfaction and retention. To succeed in this role, you must be comfortable working in a fast based environment where adaptability, responsiveness, and empathy are must-haves. Over the phone and in writing, your communication style is clear and easy for our clients and internal partners to understand and act on. You will need to balance your workload, handle back-to-back inquires, and use solid decision making to determine the best path to resolution. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You must have the ability to flex and adapt in this role. You thrive in an environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: You adhere to a daily schedule and organize yourself to deal with a high volume of different tasks. Receives requests for research and issue resolution via phone, email or queue. Determines appropriate corrective action to resolve issues and minimize impact to clients. Managing your own caseload and follow up, while adhering to internal SLAs for response times. Performs duties of inbound Client Service Representative or Sales Support Specialist during peak periods. Helps onboard new clients with a focus on driving positive client satisfaction surveys Performs proactive check-ins with clients via email and phone calls. Successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Tops, CEH, DBAL, PES, Plan Sponsor Website, Admin Web, RUN. Utilizes de-escalations skill to resolve issues, escalating them to management when appropriate. Suggests and implements procedural and process changes for achieving team goals/performance functions. Building rapport, establishing trust and shining with professionalism on every interaction Aptitude to grasp new concepts or tools by actively learning. Makes decisions based on available resources, constraints and organizational values. You should be available to work overtime hours during peak times Performs other related duties as assigned QUALIFICATIONS REQUIRED: * 1 year experience in a client service call center environment required. * FINRA 6 & 63 required A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. Available Locations Florham Park, New Jersey, United States Allentown, PA, United States El Paso, TX, United States Louisville, Kentucky, United States Dallas, TX, United States Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour* * Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.