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Become A Customer Support Specialist

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Working As A Customer Support Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Support Specialist Do At Kelly Services

* Account support, registration and access assistance, and troubleshooting users’ access issues by having a deep understanding of the applications (e.g.
* AMS, ASW, ASTO, My Access and more) that channel resellers use on a daily basis.
* Report and escalate issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support.
* Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwarding to appropriate department, mass account updates, and more.
* Consistently provide prompt, reliable, and accurate information to users.
* Participate in projects and testing efforts related to support

What Does A Customer Support Specialist Do At Bae Systems

* AWS
* CITRIX XenServer / XenDesktop
* VMWare VSphere, Horizon
* NVIDIA GRID
* Comfortable with presentations and speaking in front of large groups
* Exceptional verbal and written communication skills
* Exceptional organizational and prioritization skills
* Self-motivated, have a positive attitude and a results oriented approach to business
* Experience with imagery systems and requirements
* Experience in providing software technical support
* Experience working with multiple OS types (Windows, Linux, OSX) and versions
* SQL database configuration, optimization, and administration (MySQL, PostgreSQL)
* Networking and networking protocols (TCP/IP, UDP, RDP)
* Multi-source processing, exploitation, and dissemination workflows
* Full-motion video (FMV) sensors, formats, codecs, and protocols
* Storage, retrieval, and streaming of video streams
* Design and implementation of distributed server-client architectures (e.g., chat services)
* Server-side framework development
* Programming in JavaScript, CSS, HTML, Python, and SQL
* Programming in C, C , Java, or Matlab
* About BAE Systems Electronic Systems
* BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.
* The Electronic Systems (ES) sector spans the commercial and defense electronics markets with a broad portfolio of mission-critical electronic systems, including flight and engine controls; electronic warfare and night vision systems; surveillance and reconnaissance sensors; secure networked communications equipment; geospatial imagery intelligence products and systems; mission management; and power-and energy-management systems.
* Headquartered in Nashua, New Hampshire, ES employs approximately 13,000 people globally, with engineering and manufacturing functions primarily in the United States, United Kingdom, and Israel.
* Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression
* GXP Technical Customer Support Specialist

What Does A Customer Support Specialist Do At Linkedin

* Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry
* Maximize value of LinkedIn’s Marketing Solutions products to align with client’s goals
* Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base
* Coordinate retention efforts in conjunction with the Product Marketing team as needed
* Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines
* Document all client contacts accurately
* Work efficiently and prioritize projects and work using the appropriate systems and communication channels
* Establish effective working relationships with managers, co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
* Understanding and execution of LinkedIn’s culture and core values

What Does A Customer Support Specialist Do At Fortive Corporation

* Provide support for software applications to end users in a Microsoft and Web-based environment.
* Answer incoming software support phone calls, email and chat communications.
* Find and communicate accurate solutions to issues reported by end users while using products through analytical talent and strong troubleshooting abilities.
* Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
* Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
* Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.
* Contribute to grow knowledge base by creating product documentation addendums.
* Deliver web-based training courses on basic system functionality to end users.
* Assist in updating training course materials and website training content.
* Actively participate in software product testing process to ensure new versions of software are ready to release

What Does A Customer Support Specialist Do At Wolters Kluwer

* Customer Support (45%)
* Confers with customers by telephone and email to provide information about products and services
* Researches answers and examines all relevant information to provide resolution to customer inquiries and/or issues.
* Escalates issues when appropriate.
* Gathers critical customer requirements and to complete order information
* Data Entry/ Order Entry (45%)
* Uses SAP system to accurately enter/update customer orders according to customer requirements and monitors and coordinates the order through the fulfillment process.
* Identifies all issues related to invoicing, contract/maintenance renewals and licensing to ensure orders are invoiced accurately and promptly.
* Other responsibilities (10%)
* May include participation in other corporate initiatives, etc.
* OTHER DUTIES
* Other job-related instructions and job-related duties as requested by their manager

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How To Become A Customer Support Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Support Specialist jobs

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Real Customer Support Specialist Salaries

Job Title Company Location Start Date Salary
Customer Support Specialist Entrion, Inc. Houston, TX Jan 15, 2012 $110,000
Customer Support Specialist Rockwell Automation, Inc. Houston, TX Sep 04, 2011 $91,855
Customer Support Specialist Rockwell Automation, Inc. WI Sep 04, 2011 $91,855
Customer Support Specialist Rockwell Automation, Inc. Houston, TX Sep 11, 2011 $91,855
Customer Support Specialist Rockwell Automation, Inc. Houston, TX Sep 03, 2011 $83,066
Customer Support Specialists Cisco Systems, Inc. San Jose, CA Jan 28, 2010 $82,980
Specialist, Customer Support Management Vestas-American Wind Technology, Inc. Portland, OR Aug 05, 2013 $75,000 -
$95,000
Software Customer Support Specialist Commercial Legal Software, Inc. Montville, NJ Sep 30, 2011 $71,648
Lead Customer Support Specialist Livefyre Inc. San Francisco, CA Jan 02, 2015 $65,000
Customer Support Specialist GE Fanuc Intelligent Platforms, Inc. Albany, NY Dec 18, 2009 $65,000 -
$75,000
Customer Support Specialist Cummins Emission Solutions Inc. Columbus, IN Jun 01, 2014 $64,272 -
$80,600
Customer Support Specialist Plexus Systems Corporation Dallas, TX Jan 19, 2010 $61,803
Customer Support Specialist Cummins Emission Solutions Inc. Columbus, IN Jun 01, 2011 $59,301 -
$63,200
Customer Support Specialist Sap Labs, LLC Reston, VA Nov 01, 2010 $56,700 -
$93,500
Customer Support Specialist Teoco Corporation Fairfax, VA Aug 30, 2010 $53,400
Customer Support Specialist BYD America Corp Arlington Heights, IL Jan 06, 2015 $53,248 -
$56,248
Warranty & Customer Support Specialist Navistar, Inc. Lisle, IL Aug 15, 2013 $47,362 -
$61,999
Customer Support Specialist Socrata, Inc. Seattle, WA Sep 09, 2014 $47,000 -
$60,000

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Top Skills for A Customer Support Specialist

CustomerServiceSkillsCustomerSupportEmailTechnicalSupportProvidersEnsureCustomerSatisfactionCustomerAdvocatePhoneCallsInboundCallsTroubleshootCustomerInquiriesDataEntryInternalDepartmentsWindowsCustomerComplaintsCustomerCallsTechnicalIssuesCustomerAccountsHighVolumeOutboundCalls

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Top Customer Support Specialist Skills

  1. Customer Service Skills
  2. Customer Support
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Used customer service skills to efficiently answer questions, satisfy sometimes confused/angry members, and preserve their membership with AAA.
  • Refer problem issues to Client Service Managers or Customer Support Manager as necessary.
  • Answer all customer calls, emails, return messages.
  • Provided technical support to customers of Bright House Networks cable Internet connections.
  • Communicated eligibility information with health care providers in order for customers to seek medical treatment.

Top Customer Support Specialist Employers

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