A customer support specialist functions as the primary link between a company and its clients. If customers have any problems or doubts regarding a service or a product, they make a phone call, write an email, or contact the company through live chat.
A customer service specialist will respond to these inquiries by doing everything in his or her power to resolve issues, answer questions, troubleshoot, or escalate the problem to the appropriate department. In addition to carrying out general customer service tasks, a customer service specialist will mediate between customer service representatives and managers or supervisors and fill in for them when necessary.
For the majority of customers, service ends up being more important than price. The most common reason to choose the product or service of a different company is feeling underappreciated, regardless of the quality of the product or the convenience of the price. That is why customer service employees do not only make a business better. They make or break a business.
There is more than meets the eye when it comes to being a customer support specialist. For example, did you know that they make an average of $16.23 an hour? That's $33,759 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer support specialist, we found that a lot of resumes listed 18.3% of customer support specialists included technical support, while 10.0% of resumes included phone calls, and 9.8% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support specialist job title. But what industry to start with? Most customer support specialists actually find jobs in the technology and retail industries.
If you're interested in becoming a customer support specialist, one of the first things to consider is how much education you need. We've determined that 41.3% of customer support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of customer support specialists have master's degrees. Even though some customer support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer support specialist. When we researched the most common majors for a customer support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer support specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer support specialist. In fact, many customer support specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer support specialists also have previous career experience in roles such as cashier or sales associate.