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Customer Support Specialist Careers

A customer support specialist functions as the primary link between a company and its clients. If customers have any problems or doubts regarding a service or a product, they make a phone call, write an email, or contact the company through live chat.

A customer service specialist will respond to these inquiries by doing everything in his or her power to resolve issues, answer questions, troubleshoot, or escalate the problem to the appropriate department. In addition to carrying out general customer service tasks, a customer service specialist will mediate between customer service representatives and managers or supervisors and fill in for them when necessary.

For the majority of customers, service ends up being more important than price. The most common reason to choose the product or service of a different company is feeling underappreciated, regardless of the quality of the product or the convenience of the price. That is why customer service employees do not only make a business better. They make or break a business.

There is more than meets the eye when it comes to being a customer support specialist. For example, did you know that they make an average of $16.23 an hour? That's $33,759 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Support Specialist Do

There are certain skills that many customer support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer support specialist, we found that a lot of resumes listed 18.3% of customer support specialists included technical support, while 10.0% of resumes included phone calls, and 9.8% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support specialist job title. But what industry to start with? Most customer support specialists actually find jobs in the technology and retail industries.

How To Become a Customer Support Specialist

If you're interested in becoming a customer support specialist, one of the first things to consider is how much education you need. We've determined that 41.3% of customer support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of customer support specialists have master's degrees. Even though some customer support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support specialist. When we researched the most common majors for a customer support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer support specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer support specialist. In fact, many customer support specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer support specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$33,759
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
135,904
Job Openings

Customer Support Specialist Career Paths

Top Careers Before Customer Support Specialist

Cashier
12.3 %

Top Careers After Customer Support Specialist

Cashier
8.2 %

Customer Support Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Support Specialist

Customer Support Specialists in America make an average salary of $33,759 per year or $16 per hour. The top 10 percent makes over $50,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$33,759
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range36k - 63k$48k$48,137
San Francisco, CA
Salary Range36k - 61k$48k$47,589
New York, NY
Salary Range34k - 58k$45k$44,907
Bothell, WA
Salary Range33k - 50k$41k$41,386
Portland, OR
Salary Range32k - 50k$41k$40,901
Houston, TX
Salary Range28k - 53k$39k$39,126
$23k
$63k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Home Job-Customer Support Specialist
Home Job-Customer Support Specialist
Classified
Classified
05/31/2021
05/31/2021
$55,30605/31/2021
$55,306
Home Job-Customer Support Specialist
Home Job-Customer Support Specialist
Classified
Classified
05/31/2021
05/31/2021
$55,30605/31/2021
$55,306
Customer Support Specialist-Training Provided
Customer Support Specialist-Training Provided
Sterling Solutions, Inc.
Sterling Solutions, Inc.
05/31/2021
05/31/2021
$36,50005/31/2021
$36,500
Home Job-Customer Support Specialist
Home Job-Customer Support Specialist
Classified
Classified
05/31/2021
05/31/2021
$55,30605/31/2021
$55,306
Home Job-Customer Support Specialist
Home Job-Customer Support Specialist
Classified
Classified
05/31/2021
05/31/2021
$55,30605/31/2021
$55,306
See More Recent Salaries

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Customer Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Support Specialist Resume

At Zippia, we went through countless Customer Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Support Specialist Demographics

Gender

female

61.2 %

male

34.7 %

unknown

4.2 %

Ethnicity

White

56.6 %

Hispanic or Latino

21.0 %

Black or African American

11.9 %

Foreign Languages Spoken

Spanish

60.0 %

French

9.8 %

German

4.9 %
See More Demographics

Customer Support Specialist Education

Majors

Business
31.4 %

Degrees

Bachelors

41.3 %

Associate

18.8 %

Certificate

18.2 %
See More Education Info

Online Courses For Customer Support Specialist That You May Like

IBM Customer Engagement Specialist Professional Certificate
coursera

There are a growing number of exciting, well-paying jobs in today's tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to buil...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service
udemy
4.5
(3,785)

How to Approach New Customers and Maintain Existing Ones...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.3% of customer support specialists listed technical support on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Support Specialist

Some places are better than others when it comes to starting a career as a customer support specialist. The best states for people in this position are New Jersey, New York, California, and Oregon. Customer support specialists make the most in New Jersey with an average salary of $45,425. Whereas in New York and California, they would average $44,530 and $43,846, respectively. While customer support specialists would only make an average of $41,234 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Michigan

Total Customer Support Specialist Jobs:
4,004
Highest 10% Earn:
$57,000
Location Quotient:
1.41
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Customer Support Specialist Jobs:
3,961
Highest 10% Earn:
$72,000
Location Quotient:
0.84
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Texas

Total Customer Support Specialist Jobs:
7,353
Highest 10% Earn:
$67,000
Location Quotient:
0.99
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Support Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer support specialists and discovered their number of customer support specialist opportunities and average salary. Through our research, we concluded that Blue Cross and Blue Shield of Texas was the best, especially with an average salary of $30,948. Verizon Communications follows up with an average salary of $35,794, and then comes AT&T; with an average of $35,359. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer support specialist. The employers include Wellmark, Camping World, and Lumina

1. Blue Cross and Blue Shield of Texas
4.5
Avg. Salary: 
$30,948
Customer Support Specialists Hired: 
753+
2. Verizon Communications
4.7
Avg. Salary: 
$35,794
Customer Support Specialists Hired: 
688+
3. AT&T
4.7
Avg. Salary: 
$35,359
Customer Support Specialists Hired: 
607+
4. Florida Blue
4.8
Avg. Salary: 
$31,202
Customer Support Specialists Hired: 
243+
5. Teletech Holdings
4.1
Avg. Salary: 
$24,833
Customer Support Specialists Hired: 
210+
6. Sears Holdings
4.3
Avg. Salary: 
$24,909
Customer Support Specialists Hired: 
210+
Updated October 2, 2020