Customer support specialist demographics and statistics in the US
Customer support specialist demographics research summary. Zippia estimates customer support specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer support specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support specialists after extensive research and analysis:
- There are over 421,472 customer support specialists currently employed in the United States.
- 62.6% of all customer support specialists are women, while 37.4% are men.
- The average customer support specialist age is 40 years old.
- The most common ethnicity of customer support specialists is White (55.4%), followed by Hispanic or Latino (19.9%), Black or African American (11.5%) and Asian (7.2%).
- Customer support specialists are most in-demand in New York, NY.
- The technology industry is the highest-paying for customer support specialists.
- 7% of all customer support specialists are LGBT.
On this page
Customer support specialist demographics by:
Customer support specialist gender statistics
62.6% of customer support specialists are women and 37.4% of customer support specialists are men.
- Female, 62.6%
- Male, 37.4%
Customer support specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 62.6% |
| Male | 37.4% |
Customer support specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$42,221
Female income
$40,323
Customer support specialist gender ratio over time
This data breaks down the percentage of men and women in customer support specialist positions over time. Currently, 62.6% of customer support specialists are female.
Customer support specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 35.57% | 64.43% |
| 2011 | 35.41% | 64.59% |
| 2012 | 37.01% | 62.99% |
| 2013 | 37.48% | 62.52% |
| 2014 | 38.02% | 61.98% |
| 2015 | 37.90% | 62.10% |
| 2016 | 38.50% | 61.50% |
| 2017 | 38.96% | 61.04% |
| 2018 | 37.56% | 62.44% |
| 2019 | 37.10% | 62.90% |
| 2020 | 37.78% | 62.22% |
| 2021 | 37.38% | 62.62% |
Customer support specialist related jobs gender ratio
We compared customer support specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Support Specialist | 37% | 63% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support specialist demographics by race
The most common ethnicity among customer support specialists is White, which makes up 55.4% of all customer support specialists. Comparatively, 19.9% of customer support specialists are Hispanic or Latino and 11.5% of customer support specialists are Black or African American.
- White, 55.4%
- Hispanic or Latino, 19.9%
- Black or African American, 11.5%
- Asian, 7.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer support specialist race
| Customer support specialist race | Percentages |
|---|---|
| White | 55.4% |
| Hispanic or Latino | 19.9% |
| Black or African American | 11.5% |
| Asian | 7.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer support specialist race and ethnicity over time
See how customer support specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.83% | 11.72% | 6.49% | 15.92% |
| 2011 | 62.55% | 12.01% | 6.63% | 15.80% |
| 2012 | 61.75% | 11.89% | 6.44% | 16.65% |
| 2013 | 62.10% | 11.72% | 6.60% | 16.32% |
| 2014 | 61.48% | 11.66% | 6.92% | 16.51% |
| 2015 | 60.86% | 11.41% | 6.70% | 17.62% |
| 2016 | 59.98% | 11.90% | 6.94% | 17.52% |
| 2017 | 60.89% | 11.32% | 6.91% | 17.34% |
| 2018 | 60.71% | 10.90% | 7.08% | 17.73% |
| 2019 | 60.31% | 11.09% | 6.88% | 18.24% |
| 2020 | 57.75% | 10.49% | 7.03% | 18.85% |
| 2021 | 55.43% | 11.46% | 7.20% | 19.88% |
Customer support specialist wage gap by race
According to our data, asian customer support specialists have the highest average salary compared to other ethnicities. Black or african american customer support specialists have the lowest average salary at $41,645.
| Ethnicity | Salary |
|---|---|
| Unknown | $41,721 |
| White | $42,319 |
| Black or African American | $41,645 |
| Asian | $43,277 |
| Hispanic or Latino | $42,161 |
Average customer support specialist age
See how the average age of customer support specialists varies based on ethnicity and gender.
Male
Female
Customer support specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer support specialist age breakdown
The average age of customer support specialists is 40+ years years old, representing 49% of the customer support specialist population.
Customer support specialist age breakdown
| Customer Support Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer support specialist educational attainment
The most common degree for customer support specialists is bachelor's degree, with 49% of customer support specialists earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 16%.
- Bachelor's, 49%
- Associate, 22%
- High School Diploma, 16%
- Master's, 5%
- Other Degrees, 8%
Customer support specialists by degree level
| Customer support specialist degree | Percentages |
|---|---|
| Bachelor's | 49% |
| Associate | 22% |
| High School Diploma | 16% |
| Master's | 5% |
| Other Degrees | 8% |
Customer support specialist jobs you might like
Customer support specialist wage gap by degree level
According to the data, customer support specialists with a Master's degree earn more than those without, at $48,317 annually. With a Bachelor's degree, customer support specialists earn a median annual income of $45,900 compared to $40,745 for customer support specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $48,317 |
| High School Diploma or Less | $38,985 |
| Bachelor's Degree | $45,900 |
| Some College/ Associate Degree | $40,745 |
Customer support specialist employment statistics
Most customer support specialists work for a public in the technology industry.
Company size where customer support specialists work
Below, you can see the size of companies where customer support specialists work.
Customer support specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 45% |
Customer support specialist jobs by company type
Employees with the customer support specialist job title have their preferences when it comes to working for a company. For instance, most customer support specialists prefer to work at public companies over private companies.
Customer support specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 52% |
| Private | 46% |
| Government | 2% |
Customer support specialist jobs by industry
The most common industries for customer support specialists are technology, finance and professional.
Customer support specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Technology | 14% |
| Professional | 9% |
| Finance | 9% |
| Health Care | 8% |
| Retail | 6% |
| Telecommunication | 5% |
| Manufacturing | 5% |
| Insurance | 4% |
| Media | 3% |
| Internet | 2% |
| Hospitality | 2% |
| Transportation | 2% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Customer support specialist turnover and employment statistics
Customer support specialist unemployment rate over time
The unemployment rate for customer support specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support specialist unemployment rate by year
| Year | Customer support specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer support specialist tenure
The average customer support specialist stays at their job for 1-2 years, based on the 16,970 customer support specialists resumes in Zippia's database.
Customer support specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 16% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer support specialist LGBT ratio compared to similar jobs
Review the percent of customer support specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Desk Clerk | 5.53% | 105,941 |
| Work Force Advisor | 6.73% | 41,540 |
| Customer Support Specialist | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Investigator | 8.99% | 9,442 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Similar customer support specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Desk Clerk | 5.53% | 105,941 |
| Work Force Advisor | 6.73% | 41,540 |
| File Keeper | 8.60% | 3,419 |
| Credit Investigator | 8.99% | 9,442 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Foreign languages spoken by customer support specialists
The most common foreign language among customer support specialists is Spanish at 60.0%. The second-most popular foreign language spoken is French at 9.8% and German is the third-most popular at 4.9%.
- Spanish, 60.0%
- French, 9.8%
- German, 4.9%
- Portuguese, 3.5%
- Italian, 3.1%
- Other, 18.7%
Customer support specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.0% |
| French | 9.8% |
| German | 4.9% |
| Portuguese | 3.5% |
| Italian | 3.1% |
| Other | 18.7% |
