Customer Support Specialist Resume Examples 2023

Research Summary. We analyzed 5,482 customer support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like AT&T; and Verizon Wireless of the East LP. Here are the key facts about customer support specialist resumes to help you get the job:

The average customer support specialist resume is 388 words long
The average customer support specialist resume is 0.9 pages long based on 450 words per page.
Customer support is the most common skill found on a customer support specialist resume. It appears on 16.5% of resumes.

After learning about how to write a professional customer support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Support Specialist Resume Example


Olivia Chavez Customer Support Specialist Contact Information Philadelphia, PA (320) 555-4114 ochavez@example.com Skills Customer Care Communication Customer Problems Customer Relations Positive Shopping Internet Company Policies Customer Accounts Accurate Processing CRM Employment History Customer Support Specialist 2019 - Present Xerox Philadelphia, PA Used computer system to enter , retrieve and revise data. Installed software, modified and repaired hardware and resolved technical issues. Customer Care Professional 2009 - 2019 Comcast Philadelphia, PA Recognized for operational process changes resulting in significant improvements in minimizing field calls, increasing customer service, and reducing overhead. Assisted in diffusing difficult customer interactions with professionalism, while maintain excellent customer rapport. Maintain detailed sales product knowledge, including competitive information. Meet sales goals by selling line of business or upgrading current equipment or current plans. Customer Relations Specialist 2004 - 2009 Xerox Rochester, NY Gathered information, researches and resolves inquiries and logs customer calls Informed customers about services available and assesses customer needs. Trained new employees and explained protocols in order to provide an unwavering commitment to providing exceptional customer service. Maintained customer accounts and answered billing questions. Education High School Diploma 2004 - 2004


Danielle Arnold Customer Support Specialist Contact Info Atlanta, GA (540) 555-7213 darnold@example.com Skills InternetPositive ShoppingTSACustomer InteractionBilingual CustomerCustomer CareCSRCustomer RelationsHardwareCustomer Service Employment History Customer Support Specialist 2018 - Present The Home Depot Atlanta, GA Applied credits and processed payments thru V-POS systems. Focused on strong customer service, providing a positive customer interaction and helping with any problems or questions. Customer Service Technician 2011 - 2018 AT&T Chicago, IL Utilize innovation and drive to consistently exceed sales goals and raise customer retention rates. Installed and repaired basic telephone and Internet service for businesses and residential consumers. Provided technical support for AT&T U-verse systems including internet, phone and TV services. Provided outstanding customer service while performing the installation and repair U-verse television and other in-home entertainment and communication services. Maintained appropriate records, prepares required reports, and updates customer accounts on a computer terminal. Leasing Consultant 2009 - 2011 Alliance Residential Atlanta, GA Provide appealing customer service to welcome clientele. Posted charges and concessions to resident ledgers using YARDI operating system. Sorted, boxed and stored accounting files, lease agreements, move-in, move-out applications and screening process files for storage. Organize and execute activities for resident to include communication with vendors, assign personnel to positions, and survey results. Education Some College Courses Business 2009 - 2009 Miami Dade College Miami, FL


Samuel Murray Customer Support Specialist Chicago, IL (730) 555-1047 smurray@example.com Experience Customer Support Specialist2020 - Present Best Buy•Chicago, IL Handle Register/Cash Transactions Greeting and assisting customers using in-depth sales techniques Product Knowledge Helped assist managers and supervisors when training new employees Combine patience, determination, and persistence to troubleshoot client issues. Answered customers' questions and provided information concerning procedures and/or company policies. Specialist2017 - 2020 AT&T•Oakbrook Terrace, IL Generated monthly and annual sales reports. Trained transferred technicians on U-verse hardware and system design, configuration, testing, maintaining the U-Verse network infrastructure. Received Customer Service Quality awards for exhibiting empathy toward callers. Communicate via phone & internet with internal & external customers. Assisted customers setting up and troubleshooting internet and email on data capable devices. Provided patients with an exceptional front-end experience with a seamless registration process. Customer Support Technician (Part-Time)2014 - 2016 Allstate•Chicago, IL Use TCP/IP, X.25, IPX/SPX, ATM and Frame Relay communication standards. Identify and troubleshoot issues with office computers * Change toner and fix issues with office printers and fax machines. Created hardware standards and operating system installation methodology. Network design, network setup, remote assistance, monitoring and repair 24x7. Skills Loss PreventionOrder EntryAccurate InformationBank DepositsAction PlansProceduresCustomer InteractionEHRTcp/IpInternal Departments Education Master's Degree Computer Networking2016 - 2017 DeVry University•Oakbrook Terrace, IL Bachelor's Degree Electrical Engineering2013 - 2016 University of Illinois at Chicago•Chicago, IL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Customer Support Specialist Resume

1. Add Contact Information To Your Customer Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Support Specialist Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

32.0%

6.4%

6.2%

5.1%

Customer Support Specialist Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Customer Support Specialist Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3. Next, Create A Customer Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Support Specialist Skills For Resume

Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
CRM Skills
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
Windows Skills
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Top Skills for a Customer Support Specialist

Source: Zippia.com

Customer Support, 16.5%

Phone Calls, 11.2%

Compassion, 6.4%

Customer Service, 6.1%

Other Skills, 59.8%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Support Agent

CSL Behring

Monitored donors, setup and tore down machinery.
Educated and observed clients throughout autopheresis process Setup, disconnected, and maintained plasmapheresis apheresis machinery.
Prepared donor booth and autopheresis machine for the pheresis process Maintained clean and efficient work environment
Cleaned and sterilized instruments and disposed of contaminated supplies.
Followed all Health Safety and OSHA Policies.

Work History Example # 2

Customer Support Supervisor

Heatherwood Wexham Park Hospitals National Health Service Found Trust

Developed and maintained databases of contract records, reporting and creating new procedures to enhance the customer experience.
Coordinated and integrated future planned events into schedule; kept agents communications mediums current and accurate.
Assisted with developing office policies and procedures.
Overhauled entire call center operations, restructured policies and procedures for better efficiency, and improved revenues.
Refined operations procedures to maximize efficiency and productivity.

Work History Example # 3

Call Center Specialist

Circle K

Maintained a positive atmosphere in the store by providing excellent customer service.
Assisted in checkout, maintained pleasant and professional communications ethic as well as efficient data entry.
Considered for promotion to Lead CSR after two months.
Stocked and prepared store and daily consumption.
Monitored and reported potential theft or stolen items through security system.

Work History Example # 4

Customer Support Specialist

Best Buy

Fostered collaboration and initiated procedures to accelerate communication between different departments to increase productivity and sales percentage.
Collaborated with market leaders in wireless communication such as Verizon, AT&T, Sprint, and T-Mobile.
Answered emails in university software in regards to remedy and goldmine Efficient in use of peoplesoft, remedy and goldmine
Developed positive customer relationships through friendly greetings and excellent service.
Demonstrated features of Windows 8 for guests in order to increase guest satisfaction and ease transition to the new platform.

5. Highlight Your Customer Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer support specialist resume:

Certified Pharmacy Technician (CPhT)
Certified Billing and Coding Specialist (CBCS)
Certified Medical Office Manager (CMOM)
Certified Information Technology Professional (CITP)
IT Information Library Foundations Certification (ITIL)
Certified Professional, Life and Health Insurance Program (CPLHI)
International Accredited Business Accountant (IABA)
Microsoft Office Specialist Master Certification (MOS)
Certified Criminal Justice Specialist (CCJS)

6. Finally, Add a Customer Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

Five Key Resume Tips For Writing A Customer Support Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Experienced with an electronic point of sales system (POS) activates, scanning equipment.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Answer phone calls and emails from customers; handle customer support concerns; troubleshoot technical issues

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Increased Medicaid enrollments by 9%.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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