Customer support specialist jobs in Johnson City, TN - 252 jobs
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Customer Service Representative - Johnson City, TN
Advanced Call Center Technologies 4.1
Customer support specialist job in Bristol, TN
Call Center Representative - Agent
Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt
Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of our company-helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.
At ACT, you're not just starting a job-you're joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us.
Why You'll Love Working at ACT
Clear paths for advancement
Flexible scheduling options
Generous bonus opportunities
Supportive supervisors and a positive, team-focused environment
Employee Ownership Program - a company-paid, long-term benefit
Comprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 days
Paid time off and paid holidays after 90 days
Access to DayForce Wallet after training, allowing you to access earned wages through an easy-to-use app and prepaid card
Benefits
Medical, dental, and vision insurance
Paid time off
Employee ownership program
On-site work environment
Position Overview
As a Customer Experience Representative, you'll deliver best-in-class service to consumers calling in for assistance. You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.
Key Responsibilities
Provide prompt, professional support to customers
Listen actively, maintain confidentiality, and respond with courtesy
Communicate clearly and effectively, even in challenging situations
Document customer interactions while managing live conversations
Maintain accuracy and high-quality standards in all work
Meet productivity goals and manage time efficiently
Demonstrate reliability with consistent attendance
Follow management direction and take accountability for tasks
Perform additional duties as assigned
Minimum Qualifications
Ability to pass a criminal background check
Basic computer and data entry skills
Previous call center or customer service experience preferred
High school diploma or GED required
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
$24k-29k yearly est. 7d ago
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Customer Solutions Expert
Trxnow
Customer support specialist job in Johnson City, TN
TrxNow (Allied Dispatch Solutions, LLC) is North America's fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry. Check us out at ****************
Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.
We're seeking dedicated, qualified candidates to join our team of Customer Solutions Experts (CSEs). CSEs are responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.
Inbound Calls Only
No Cold Calls
No Sales
No Collections
Ask you interviewer about:
Wear what you want - our relaxed dress code allows you to be comfortable at work.
Great Pay
Paid Holidays
Paid Time Off
Paid Training
Opportunities for Career Advancement
We Welcome:
Full Time
Part-time
Veterans
Students
Internships
This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!
We are a great place to work and have a fun and friendly work environment!
Qualifications
TrxNow (Allied Dispatch Solutions, LLC) is North America's fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry.Check us out at ****************
Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.
Do you enjoy helping people? We are searching for dedicated customer-oriented candidates. Customer Solutions Expert (CSE) help customers that are in need of roadside assistance. We partner with service providers all over the US and Canada to help customers in need. We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing. Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.
Essential Functions:
Answer inbound customer calls.
Determine customer needs through active listening.
Ask essential probing questions to understand each customer's unique situation.
Communicate via phone to external service providers to dispatch correct service.
Navigate computer program and input information to locate each member and identify nearby service providers.
To qualify as a CSE, agents must have full working knowledge of all ADS projects and be skilled to dispatch roadside assistance for all members. Additionally, they must maintain ranking within the top 10% of agents in production on a weekly basis. An exemplary attendance and adherence record is also required for consideration and will be monitored to ensure standards are upheld. Compliance with all other policies and procedures will directly impact the ability to be part of/remain on the CSE team.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Required Qualifications:
Rank among top 10% of CSE in production
Maintain exemplary performance, attendance, adherence and compliance record
Minimum 1-year customer service experience in call center
Must have good computer skills and accurate typing skills
Ability to multitask use multiple screens and data bases with ease
Must be flexible to work at least one day out of the weekend
This position requires working in a team environment where individual and team production is highlighted and shared openly. This position operates on a mid-shift schedule between 10 AM and 6:30 PM. You must be able to work this shift in order to be considered for this position.
This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!
We are a great place to work and have a fun and friendly work environment!
$35k-80k yearly est. 17d ago
Outside Sales - Customer Account Representative
A & B Distributors
Customer support specialist job in Johnson City, TN
Job Description Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
A&B Distributors is a local wholesale food distributor. We are seeking a highly motivated and energetic Outside Sales Representative to join our team. In this role, you will generate leads, attract new clients, and close deals. Your responsibilities will include creating and submitting customer bids, building rapport with new and existing customers within your territory, evaluating their needs, and negotiating successful deals for continuous business. The ideal candidate has an outgoing personality, exceptional customer service and negotiation skills, and a strong desire to close deals.
Responsibilities
Develop rapport and build relationships with existing and potential customers
Travel to appointments and meetings with potential and existing customers within your territory
Meet or exceed designated sales targets
Create and implement an effective sales strategy
Document all leads, sales, and customer interactions in customer relationship management (CRM) program
Use best practices in negotiation and sales techniques to close sales
Qualifications
High school diploma/GED required, Bachelors degree preferred
Previous experience in outside sales to restaurants
Excellent negotiation and customer service skills
Strong written and verbal communication skills
A positive attitude and ability to be persistent
$28k-37k yearly est. 1d ago
Motorcycle Customization Specialist - Bristol
The Cole Family of Harley-Davidson Dealerships
Customer support specialist job in Bristol, VA
Motorcycle Customization Sales Specialist
Well established local dealership is currently looking for a full-time Motorcycle Customization Sales Specialist to join our team. We are seeking motorcycle enthusiasts who are:
Honest
Motivated
Outgoing
High-energy self-starters
Candidates must be willing to provide the highest level of customer service in helping others become a part of the dealership team.
Sales experience is preferred, but not required. We will train the right people and provide all the tools to be successful. This position involves working with riders every day to build and customize their Harley-Davidson Dream bike. Building relationships with riders is the key to success in this role.
Being a part of our exciting, fun and dynamic culture is not just about working for a dealership, it's about embracing a lifestyle of freedom, passion, team members you can call friends, good times and great rides!
An Equal Opportunity Employer
Benefits:
401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
ZayZoon Instant Earned Wages Access
Company Discounts
Opportunities for growth and professional development
ESSENTIAL DUTIES:
Provide “Raving Fan” service to all of the dealership's customers.
Greet customers immediately, in a courteous and friendly manner.
Make all customers feel welcome regardless of race, sex, or creed.
Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, or new merchandise to customers.
Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
When accepting check & credit card payments for merchandise purchases, confirm customers' identification, obtain proper approvals and record them as required.
Keep cash register accurate.
Notify customers immediately when special orders or back-ordered items are received
Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it's a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.
$26k-49k yearly est. 60d+ ago
Customer Sales & Service Rep
DTS Fluid Power 3.6
Customer support specialist job in Kingsport, TN
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customer service representative (CSR) in Kingsport, TN. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Process customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Driving and Delivering Material to Customers
Requirements:
1+ year customer service or inside sales experience
Strong attention to detail
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
This position is not eligible for relocation benefits and is expected to be performed on site.
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$35k-48k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - Johnson City, TN
Kedia Corporation
Customer support specialist job in Johnson City, TN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$26k-34k yearly est. 1d ago
Care Coordinator for Therapeutic Foster Care
Clarvida
Customer support specialist job in Kingsport, TN
at Clarvida - Tennessee
The Care Coordinator I provides Clarvida approved therapeutic interventions, case coordination and/or resource linkage to clients and other involved parties (i.e. family, DCS, Court personnel, non-relative supports, etc.) to affect identified needed changes within the individual or family.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assessing clients on intake as needed, conducting community client visitation, transporting clients, completing on-call duties, and providing Clarvida approved therapeutic services to clients and families including but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention.
Working with assigned clients' treatment team to create, personalize, and update all Treatment Plans and other necessary documentation, and assuring that plans are consistent with Clarvida policy, state licensing regulations, and COA accreditation requirements.
Serving as a liaison and client advocate with other professionals and agencies involved in assigned clients' care.
Attending Supervision and Treatment Team meetings and making presentations on each assigned client as required.
Supporting fellow team members to ensure the best outcomes for all Clarvida clients and families.
Completing clinical documentation within established time frames and rectifying all deficits within the allotted time frame.
Assuring integrity and excellence by completing peer audits as assigned and contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
This position requires travel of approximately 25% of the time.
REQUIRED EDUCATION AND/OR EXPERIENCE
Bachelor's degree in a Human Service discipline from an accredited four-year college or university.
1 year of relevant experience in the Mental Health field.
Sensitive to other cultures and socioeconomic levels.
Has thorough knowledge of child development and behavior modification.
PREFERRED EDUCATION AND EXPERIENCE
• Minimum of one (1) to three (3) years' experience working with children/adolescents in a therapeutic, community-based treatment environment.
CERTIFICATES, LICENSES, REGISTRATIONS
• None required
QUALIFICATIONS
• Language Skills
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Mathematical Skills
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Mentoring skills
Ability to work flexible hours consistent with program needs
Ability to work as team member
Organizational skills
Communication skills
Ability to travel and work at multiple locations
Perks of this role:
Competitive pay of $19.86 per hour
What we offer:
Full Time Employees:
Paid vacation days that increase with tenure
Separate sick leave that rolls over each year
up to 10 Paid holidays*
Medical, Dental, Vision benefit plan options
DailyPay- Access to your daily earnings without waiting for payday*
Training, Development and Continuing Education Credits for licensure requirements
All Employees:
401K
Free licensure supervision
Pet Insurance
Employee Assistance program
Perks @ Clarvida - national discounts on shopping, travel, Verizon, and entertainment
Mileage reimbursement
Cellphone stipend
If you're #readytowork we are #readytohire!
*benefit option varies by State/County
Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.
Not the job you're looking for?
Clarvida has a variety of positions in various locations; please go to
********************************************
To Learn More About Us:
Clarvida @ **************************************************
Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.
We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.
Who is VetEvolve?
VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!
🐶 About Us:
At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you!
✨ Responsibilities:
Greet clients and patients with a smile and positive attitude
Answer phone calls, schedule appointments, and manage calendars
Check in/out clients, process payments, and handle paperwork
Maintain a clean and welcoming front lobby
Assist with client communications and follow-ups
Coordinate with veterinary staff to ensure smooth patient flow
✅ Requirements:
Prior experience in a receptionist or customer service role (veterinary or medical experience a plus)
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Comfort with computers and scheduling software
A love for animals and a calm, compassionate demeanor
💚 What We Offer:
Competitive pay based on experience
Paid time off and holidays
Veterinary service discounts
Opportunities for growth and training
A supportive, team-oriented environment
Ready to Learn More?
We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
Ferguson Animal Hospital is a well-respected small animal general practice located in Bristol, Tennessee. Our experienced and highly collaborative doctor team is passionate about providing excellent mentorship, maintaining high standards of care, and showing how deeply we value nurturing the human animal bond. Our technician and client services teams are highly skilled and compassionate, with tenure ranges from 3 years to over 15 years. We incorporate low-stress handling techniques to create a calmer, safer environment and improve patient outcomes, and our average doctor to technician ratio is 1:3. At FAH we welcome both experienced and new veterinary professionals alike!
🐶 About Us:
At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you!
✨ Responsibilities:
Greet clients and patients with a smile and positive attitude
Answer phone calls, schedule appointments, and manage calendars
Check in/out clients, process payments, and handle paperwork
Maintain a clean and welcoming front lobby
Assist with client communications and follow-ups
Coordinate with veterinary staff to ensure smooth patient flow
✅ Requirements:
Prior experience in a receptionist or customer service role (veterinary or medical experience a plus)
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Comfort with computers and scheduling software
A love for animals and a calm, compassionate demeanor
💚 What We Offer:
Competitive pay based on experience
Paid time off and holidays
Veterinary service discounts
Opportunities for growth and training
A supportive, team-oriented environment
$25k-35k yearly est. Auto-Apply 20d ago
Corporate Aftermarket Support Specialist - Service & Parts Operations
WMH
Customer support specialist job in Johnson City, TN
Department
Service
Employment Type
Full Time
Location
BR04- PINEY FLATS, TN
Workplace type
Onsite
Reporting To
Alex Phifer
🧩 What You'll Own 🧠 Who Thrives in This Role 🌟 What WMH Offers About WMH 🚦 About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.
🔥 Why WMH? We're Built Different.🔥
Exclusive Linde Material Handling partnership
Industry-leading automation & fleet tech
Leadership development at every level
Top-tier pay + long-term stability
Culture built on innovation, accountability & growth
🚀 Ready to Launch Your Career? This isn't a parking spot.
This is a launchpad.
If you're ready to:
✅ Stop watching growth
✅ Start building it
✅ And shape the future of aftermarket operations…
Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines-
👉 Apply Today:
wmhsolutions.pinpointhq.com
At WMH, we don't just offer jobs-we create unstoppable careers. Equal Employment OpportunityAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all - regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.
Your Career Has a Future Here We don't just offer jobs - we build careers grounded in growth, integrity, innovation, and real opportunity.
Your talent belongs in a place where it's recognized and developed.
🔗 Explore Opportunities: ***********************************
$27k-48k yearly est. 4d ago
Care Coordinator
Mountain Community Health Partnership
Customer support specialist job in Bakersville, NC
Mountain Community Health Partnership (MCHP) is seeking a full-time Care Coordinator to join our Care Management team. This role supports patients by coordinating care plans, addressing barriers to health, and connecting families with community resources. The Care Coordinator serves as an advocate for patients and works closely with care managers, healthcare providers, and community organizations to ensure high quality care.
Key Responsibilities:
Engage with patients to identify and address barriers to health outcomes.
Implement care management interventions based on patient needs.
Process referrals and schedule home visits or practice encounters.
Assist families with transportation, language access, social needs, and eligibility for services.
Coordinate communication between patients, providers, and community resources.
Document all interactions accurately in care management software.
Participate in quality improvement initiatives and adhere to HIPAA and organizational policies.
Qualifications:
Education: High school diploma or GED required; Associate degree in human services or nursing is a plus.
Experience: Minimum 3 years in care management, ambulatory care, home health, or public health. Strong communication and organizations skills. Commitment to confidentiality and patient-centered care.
Benefits:
401(k)
Health Insurance
Life Insurance
Paid Time Off
$33k-44k yearly est. 43d ago
Customer Service Representative - State Farm Agent Team Member
Rich Lyon-State Farm Agent
Customer support specialist job in Boone, NC
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rich Lyon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-35k yearly est. 22d ago
Support Services Specialist
Dermatology Associates 4.6
Customer support specialist job in Johnson City, TN
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Responsible for front desk operations in a busy medical office, including patient check-in and check-out, answering phones, scheduling appointments, and supporting administrative needs to ensure an efficient and professional patient experience.
Education:
High school diploma or equivalent required.
Completion of a medical office assistant or administrative program preferred.
Experience:
At least one year of experience in a medical office setting preferred.
Experience with electronic medical records (EMR), scheduling systems, and multi-line phone systems is a plus.
Job Relations
Works in a supportive manner with clinical staff, providers, and office leadership.
Reports directly to Support Services Supervisor.
Working Conditions:
Works in a fast-paced, well-lit, climate-controlled medical office.
Work can be repetitive and may be subject to frequent interruptions.
Physical Demands:
Frequent sitting, computer use, and telephone interaction.
Some walking and standing required.
Must be able to lift up to 20 pounds occasionally (e.g., office supplies or patient files).
Performance Requirements:
Excellent interpersonal and customer service skills.
Ability to communicate clearly and professionally in person and over the phone.
Proficient with EMR systems, scheduling software, and general computer use.
Ability to multitask and remain calm under pressure.
Strong attention to detail and time management skills.
Professional appearance and demeanor.
Ability to maintain confidentiality and comply with HIPAA regulations.
Knowledge of insurance basics, co-pays, and billing procedures is helpful.
Ability to work both independently and collaboratively.
Essential Functions:
1. Greet patients warmly and professionally at check-in.
2. Verify and update patient demographics and insurance information.
3. Collect co-pays and outstanding balances.
4. Provide necessary intake forms and ensure completion.
5. Notify clinical staff of patient arrival and status.
6. Schedule follow-up appointments and provide visit summaries at check-out.
7. Handle appointment scheduling, rescheduling, and cancellations by phone.
8. Answer and direct phone calls appropriately; take and relay messages.
9. Monitor and respond to voicemails and inbox messages promptly.
10. Maintain a clean and organized reception and waiting area.
11. Scan and upload patient documents into EMR.
12. Process incoming and outgoing faxes and mail.
13. Support administrative tasks and collaborate with staff as needed.
14. Uphold patient confidentiality and privacy at all times.
Marginal Functions:
1. Attend staff meetings and participate in training sessions.
2. Assist with insurance verification or prior authorizations if trained.
3. Maintain stock of front desk supplies and forms.
4. Support front desk coverage at other locations as needed.
5. Monitor waiting room activity and alert staff to patient needs.
6. Provide support to new or temporary front desk staff.
7. Stay updated on office policies and procedural changes.
8. Ensure compliance with HIPAA, OSHA, and internal protocols.
9. Perform other duties as assigned by management.
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
$26k-32k yearly est. 13d ago
Customer Service Rep(05549) - 702 A Blowing Rock Rd, Boone, NC 28607
Domino's Franchise
Customer support specialist job in Boone, NC
Do you want to be a part of one of the fastest growing brands in the world? Big things are happening at Domino's and we are looking for exceptional people who want to join our team.
As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and giving customers the best experience possible.
Qualifications and Qualities we are looking for in new team members:
Customer Service Oriented
Enjoy Working with a Team
Positive Outgoing Attitude
Willing and enjoy working in a fast paced environment
Must pass a standard Background Check
Job Benefits include:
Flexible Schedules
Advancement Opportunities
Meal Discounts (%50 off )
Health Insurance
Vacation time
$11 per hour plus tips daily
Our Company
Mountaineer Pizza is a family owned and operated Domino's franchise based out of Boone NC. Our three basic principles are Golden Rule, Teamwork, and Enthusiasm. We pride ourselves on being the #1 pizza brand in the Boone Market.
Our employee's love working for us because they enjoy being part of something bigger than just their store. Our enthusiasm and passion for our job is contagious.
Domino's has always provided exceptional opportunity for growth and this remains the backbone of our long-term success. Whether you aspire to be an owner or wish to advance into a management position we are here to help you reach your goals. We look forward to you joining our team!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$11 hourly 4d ago
Reservations Agent
Chetola Resort 3.5
Customer support specialist job in Blowing Rock, NC
Full-time Description
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility-blending refined hospitality with immersive outdoor experiences, from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.
THE ROLE
Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for guests before, during, and sometimes after their stay-supporting both reservations and in-house guest needs by phone and email.
The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with requests, and coordinating service across departments. This role requires strong computer skills and comfort working across multiple systems, including the property management system (PMS) and telephone/PBX systems, to ensure accuracy, efficiency, and a seamless guest experience.
We are hiring for full-time positions (30+ hours per week). This position is scheduled to work Friday through Sunday and is ideal for someone who enjoys being part of the resort's busiest and most guest-facing days. Weekend availability is required, and holiday availability is preferred.
WHAT YOU'LL DO
Reservations, Phones & Guest Experience
Answer incoming reservation and guest service calls promptly, professionally, and with a warm, welcoming tone using the resort's PBX/telephone system
Assist guests with booking, modifying, and canceling reservations while ensuring accuracy and attention to detail in the property management system (PMS)
Serve as a resource for in-house guests by phone, helping with questions, requests, directions, and service coordination
Actively listen to guest needs and recommend appropriate room types, packages, dining, and resort experiences
Apply Forbes-style service standards by personalizing interactions, anticipating guest needs, and creating confidence in every interaction
Clearly communicate rates, policies, packages, and resort amenities
Upsell room categories, experiences, and packages when appropriate to maximize revenue and guest satisfaction
Confirm, update, and document all reservations and guest requests accurately across systems
Create a seamless experience between pre-arrival planning and in-stay service
Administrative & Coordination Responsibilities
Maintain accurate records of availability, rates, special requests, and guest preferences within the PMS
Coordinate closely with Front Desk, Housekeeping, Maintenance, Activities, and Food & Beverage to ensure guest needs are met
Process payments, deposits, and reservation guarantees according to policy
Monitor group blocks, special promotions, and packages as assigned
Assist with reporting, daily pickup, and occupancy tracking as needed
Support front office operations during high-volume periods or peak arrival/departure times when required
Requirements
ATTENTION TO DETAIL IN ACTION
At Chetola, exceptional stays begin long before a guest arrives. As a Reservations Agent, your attention to detail ensures every stay is set up for success:
Reservation accuracy: Guest names, dates, room types, rates, and special requests entered correctly every time
Preference tracking: Notes on guest preferences, celebrations, accessibility needs, and special occasions documented and communicated
Rate integrity: Correct packages, promotions, and discounts applied consistently and in accordance with resort guidelines
Arrival readiness: Special requests, room notes, and VIP details communicated to Front Desk and Operations prior to arrival
Call handling precision: Messages, requests, and follow-ups recorded clearly and routed to the right team without delay
System accuracy: PMS and PBX entries kept clean, current, and error-free to support smooth operations across departments
ABOUT YOU
You genuinely enjoy helping guests plan trips and supporting them during their stay
You take pride in being a calm, confident, and helpful voice on the phone
You are organized, detail-oriented, and strong at follow-through
You communicate clearly, warmly, and professionally
You are comfortable handling multiple calls and requests while maintaining composure and service quality
You are motivated by delivering thoughtful, anticipatory service and creating memorable guest experiences
REQUIREMENTS
Availability to work Friday through Sunday is required
Prior experience in hospitality, reservations, guest services, or customer service preferred, but not required
Strong computer skills and ability to learn and use multiple systems, including a hotel property management system (PMS) and PBX/telephone system
Strong verbal communication skills and professional phone presence
Basic math skills and high attention to detail
Ability to multitask, stay organized, and remain calm in a fast-paced environment
Ability to sit or stand for extended periods and occasionally lift up to 25 lbs
On-site role; reliable transportation required
WHY CHETOLA
One of the largest private employers in the county with a dynamic work environment and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved luxury mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive hourly pay
Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
$21k-25k yearly est. 14d ago
Wealth Management Client Associate
Bank of America 4.7
Customer support specialist job in Kingsport, TN
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective
Position Overview:
The Wealth Management Client Associate role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FA). Incumbents may also on a regular basis, support office initiatives, in addition to the businesses of a particular Financial Advisor. For established clients, the CA will often serve as the most frequent point of contact with Merrill Wealth Management.
Specific responsibilities include, but are not limited to:
Work with highly affluent clients
Lead end-to-end onboarding and maintenance activities for new and existing clients.
Provide products and services to each client, working with cross line of business partners
Use creativity to tackle complex problems; Manage client servicing requests and account maintenance; Use multiple communication methods to ensure a consistent and exceptional client service experience.
Act as a key team member leading our clients' digital experience with the firm
Create ease of access and interaction, while protecting their privacy and security
Find opportunities to innovate every day
Key Qualifications for the role:
2+ years post high school education and/or 4+ years of professional or relevant internship experience; Undergraduate degree a plus
Product Knowledge: Foundational knowledge of investment and banking products
Energetic individual that is self-motivated, coachable, and flexible in thought
Enjoys a fast-paced environment with changing and evolving responsibility
Detailed oriented
Invested in personal development
Consistently pursues client experience excellence
Works quickly to fulfill client needs delivering complex solutions
Frequent communication, and an abundance of discretion with sensitive information
Microsoft Word, Excel, and PowerPoint experience with Salesforce a plus
Professional verbal and written communication
Shift:
1st shift (United States of America)
Hours Per Week:
37.5
$33k-42k yearly est. Auto-Apply 60d+ ago
Elite Customer Solutions Expert
Trxnow
Customer support specialist job in Johnson City, TN
We are seeking a high-performing Elite Customer Solutions Experts (ECSE) to join our mission-critical operations team. This is not a traditional “customer service” role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional.
In this role, ECSE agents don't just answer phones - they orchestrate outcomes. They oversee the entire lifecycle of multiple active events - from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination.
This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety. This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution.
This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision. This is an opportunity to be the “Air Traffic Controller” of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind.
Qualifications
Required Qualifications/Skills
High Cognitive Load - The ability to track 5-10 moving part simultaneously without losing focus.
Decisiveness - The ability to fix a problem; identify a solution and act.
Assertive Advocacy - Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers.
Rapid Context Switching - Ability to transition from a soft service event to a more escalated service event without missing a beat.
Calm Under Fire - Tone remains professional and reassuring, even when multiple systems are alerting.
Tech Fluency - Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems.
Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support.
Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams.
Adaptability and comfort with shifting priorities and a fast-paced, evolving environment.
Must be flexible to work at least one weekend day.
Preferred Qualifications
Bilingual English/Spanish or English/French
Bachelor's or Master's degree from an accredited institution
Benefits
Flexible work environment
Health benefits including health, dental, and vision plans
Life & AD&D and Long-Term Disability
Paid time off
Bonus structure
Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
$30k-47k yearly est. 17d ago
Motorcycle Customization Specialist - Bristol
The Cole Family of Harley-Davidson Dealerships
Customer support specialist job in Bristol, VA
Job Description
Motorcycle Customization Sales Specialist
Well established local dealership is currently looking for a full-time Motorcycle Customization Sales Specialist to join our team. We are seeking motorcycle enthusiasts who are:
Honest
Motivated
Outgoing
High-energy self-starters
Candidates must be willing to provide the highest level of customer service in helping others become a part of the dealership team.
Sales experience is preferred, but not required. We will train the right people and provide all the tools to be successful. This position involves working with riders every day to build and customize their Harley-Davidson Dream bike. Building relationships with riders is the key to success in this role.
Being a part of our exciting, fun and dynamic culture is not just about working for a dealership, it's about embracing a lifestyle of freedom, passion, team members you can call friends, good times and great rides!
An Equal Opportunity Employer
Benefits:
401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
ZayZoon Instant Earned Wages Access
Company Discounts
Opportunities for growth and professional development
ESSENTIAL DUTIES:
Provide “Raving Fan” service to all of the dealership's customers.
Greet customers immediately, in a courteous and friendly manner.
Make all customers feel welcome regardless of race, sex, or creed.
Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, or new merchandise to customers.
Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
When accepting check & credit card payments for merchandise purchases, confirm customers' identification, obtain proper approvals and record them as required.
Keep cash register accurate.
Notify customers immediately when special orders or back-ordered items are received
Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it's a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.
$26k-49k yearly est. 11d ago
Support Services Specialist
Dermatology Associates 4.6
Customer support specialist job in Kingsport, TN
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Responsible for front desk operations in a busy medical office, including patient check-in and check-out, answering phones, scheduling appointments, and supporting administrative needs to ensure an efficient and professional patient experience.
Education:
High school diploma or equivalent required.
Completion of a medical office assistant or administrative program preferred.
Experience:
At least one year of experience in a medical office setting preferred.
Experience with electronic medical records (EMR), scheduling systems, and multi-line phone systems is a plus.
Job Relations
Works in a supportive manner with clinical staff, providers, and office leadership.
Reports directly to Support Services Supervisor.
Working Conditions:
Works in a fast-paced, well-lit, climate-controlled medical office.
Work can be repetitive and may be subject to frequent interruptions.
Physical Demands:
Frequent sitting, computer use, and telephone interaction.
Some walking and standing required.
Must be able to lift up to 20 pounds occasionally (e.g., office supplies or patient files).
Performance Requirements:
Excellent interpersonal and customer service skills.
Ability to communicate clearly and professionally in person and over the phone.
Proficient with EMR systems, scheduling software, and general computer use.
Ability to multitask and remain calm under pressure.
Strong attention to detail and time management skills.
Professional appearance and demeanor.
Ability to maintain confidentiality and comply with HIPAA regulations.
Knowledge of insurance basics, co-pays, and billing procedures is helpful.
Ability to work both independently and collaboratively.
Essential Functions:
1. Greet patients warmly and professionally at check-in.
2. Verify and update patient demographics and insurance information.
3. Collect co-pays and outstanding balances.
4. Provide necessary intake forms and ensure completion.
5. Notify clinical staff of patient arrival and status.
6. Schedule follow-up appointments and provide visit summaries at check-out.
7. Handle appointment scheduling, rescheduling, and cancellations by phone.
8. Answer and direct phone calls appropriately; take and relay messages.
9. Monitor and respond to voicemails and inbox messages promptly.
10. Maintain a clean and organized reception and waiting area.
11. Scan and upload patient documents into EMR.
12. Process incoming and outgoing faxes and mail.
13. Support administrative tasks and collaborate with staff as needed.
14. Uphold patient confidentiality and privacy at all times.
Marginal Functions:
1. Attend staff meetings and participate in training sessions.
2. Assist with insurance verification or prior authorizations if trained.
3. Maintain stock of front desk supplies and forms.
4. Support front desk coverage at other locations as needed.
5. Monitor waiting room activity and alert staff to patient needs.
6. Provide support to new or temporary front desk staff.
7. Stay updated on office policies and procedural changes.
8. Ensure compliance with HIPAA, OSHA, and internal protocols.
9. Perform other duties as assigned by management.
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
$26k-32k yearly est. 13d ago
Reservations Agent
Chetola Resort 3.5
Customer support specialist job in Blowing Rock, NC
Job DescriptionDescription:
For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility-blending refined hospitality with immersive outdoor experiences, from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.
THE ROLE
Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for guests before, during, and sometimes after their stay-supporting both reservations and in-house guest needs by phone and email.
The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with requests, and coordinating service across departments. This role requires strong computer skills and comfort working across multiple systems, including the property management system (PMS) and telephone/PBX systems, to ensure accuracy, efficiency, and a seamless guest experience.
We are hiring for full-time positions (30+ hours per week). This position is scheduled to work Friday through Sunday and is ideal for someone who enjoys being part of the resort's busiest and most guest-facing days. Weekend availability is required, and holiday availability is preferred.
WHAT YOU'LL DO
Reservations, Phones & Guest Experience
Answer incoming reservation and guest service calls promptly, professionally, and with a warm, welcoming tone using the resort's PBX/telephone system
Assist guests with booking, modifying, and canceling reservations while ensuring accuracy and attention to detail in the property management system (PMS)
Serve as a resource for in-house guests by phone, helping with questions, requests, directions, and service coordination
Actively listen to guest needs and recommend appropriate room types, packages, dining, and resort experiences
Apply Forbes-style service standards by personalizing interactions, anticipating guest needs, and creating confidence in every interaction
Clearly communicate rates, policies, packages, and resort amenities
Upsell room categories, experiences, and packages when appropriate to maximize revenue and guest satisfaction
Confirm, update, and document all reservations and guest requests accurately across systems
Create a seamless experience between pre-arrival planning and in-stay service
Administrative & Coordination Responsibilities
Maintain accurate records of availability, rates, special requests, and guest preferences within the PMS
Coordinate closely with Front Desk, Housekeeping, Maintenance, Activities, and Food & Beverage to ensure guest needs are met
Process payments, deposits, and reservation guarantees according to policy
Monitor group blocks, special promotions, and packages as assigned
Assist with reporting, daily pickup, and occupancy tracking as needed
Support front office operations during high-volume periods or peak arrival/departure times when required
Requirements:
ATTENTION TO DETAIL IN ACTION
At Chetola, exceptional stays begin long before a guest arrives. As a Reservations Agent, your attention to detail ensures every stay is set up for success:
Reservation accuracy: Guest names, dates, room types, rates, and special requests entered correctly every time
Preference tracking: Notes on guest preferences, celebrations, accessibility needs, and special occasions documented and communicated
Rate integrity: Correct packages, promotions, and discounts applied consistently and in accordance with resort guidelines
Arrival readiness: Special requests, room notes, and VIP details communicated to Front Desk and Operations prior to arrival
Call handling precision: Messages, requests, and follow-ups recorded clearly and routed to the right team without delay
System accuracy: PMS and PBX entries kept clean, current, and error-free to support smooth operations across departments
ABOUT YOU
You genuinely enjoy helping guests plan trips and supporting them during their stay
You take pride in being a calm, confident, and helpful voice on the phone
You are organized, detail-oriented, and strong at follow-through
You communicate clearly, warmly, and professionally
You are comfortable handling multiple calls and requests while maintaining composure and service quality
You are motivated by delivering thoughtful, anticipatory service and creating memorable guest experiences
REQUIREMENTS
Availability to work Friday through Sunday is required
Prior experience in hospitality, reservations, guest services, or customer service preferred, but not required
Strong computer skills and ability to learn and use multiple systems, including a hotel property management system (PMS) and PBX/telephone system
Strong verbal communication skills and professional phone presence
Basic math skills and high attention to detail
Ability to multitask, stay organized, and remain calm in a fast-paced environment
Ability to sit or stand for extended periods and occasionally lift up to 25 lbs
On-site role; reliable transportation required
WHY CHETOLA
One of the largest private employers in the county with a dynamic work environment and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved luxury mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive hourly pay
Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
How much does a customer support specialist earn in Johnson City, TN?
The average customer support specialist in Johnson City, TN earns between $27,000 and $57,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Johnson City, TN