Customer support specialist jobs in Kentucky - 1,765 jobs

Job Title: Customer Service Representative Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: H Function/Department: Health Plan and Healthcare Services Reporting to: Team Lead/Supervisor -Operations Pay rate: $14/hr The responsibilities for this position include but are not limited to the following duties: * Handling a high volume of inbound calls for Healthcare Member and Provider inquiries * Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously* Web camera visibility Roles & Responsibilities * Manages calls related to Healthcare Member and Provider inquiries. * Ensures a positive experience for members.* Utilizes web cameras for enhanced visibility during interactions.* Perform other duties as assigned. Expected/Key Results * Inquiry accuracy and completeness * Productivity* Call resolution* Overall customer satisfaction* Call handle time QualificationsThe qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Must have Internet to include a router with Ethernet jack for connectivity to PC* Internet speed minimal; 50 download/20-25 upload Must have a private work station to perform your work Call center experience preferred. Health insurance experience preferred. High School diploma or equivalent is required. 2 years customer service experience preferred Minimum typing speed = 30-35 wpm preferred Substantial understanding of the job, apply knowledge and skills to complete a wide range of tasks. Excellent written and verbal skills. Problem-solving skills. Basic knowledge of personal computers required Strong reading comprehension and writing skills Follow established procedures to meet customer needs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work onsite or remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.Our clientele includes Fortune 500 and FTSE 100 companies. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

Back Mortgage Resolution Specialist #51-8641 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Defiance Main - Defiance, OH, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY Market Wheeling Work Hours per Week 37.5 Requirements High school diploma or General Education Degree (GED). Associates Degree preferred. Minimum of Two (2) years banking experience. Minimum of One (1) year of collection experience. Comprehensive or the ability to learn all applicable state and federal regulations relating to the collection of residential real estate loans including the January 2014 CFPB guidelines preferred. Job Description SUMMARY: Manage the day-to-day collections of a portfolio of residential real estate secured loans. Provide borrower with options that may help avoid a foreclosure. Submit completed modification request packages for decision and assist borrower with follow-up actions as appropriate. Serve as the first point of contact with the borrower throughout the Loss Mitigation process. Maintain a comprehensive knowledge of mortgage loan servicing requirements and regulations including loss mitigation options. Maintain a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Ensure adherence to stated timelines throughout the collection and loss mitigation process to ensure CFPB compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts. Reduce delinquency, prevent foreclosure, and minimize charge offs/charge downs on accounts assigned to your work queue through department business system (CARM Pro). Determine reason for non-payment. Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Review all Bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of the customer relationships as well as facilitate in the collection of the account. Prepare letters and correspondence to customers while maintaining compliance with CFPB requirements. Negotiate payment arrangement with borrower(s). Maintain detailed tracking log on all accounts as you work through the collection and loss mitigation process. Process GL and Payment Tickets as applicable when payment is received. Assist borrowers in understanding options available to avoid foreclosure including Short Sale, Deed in Lieu of Foreclosure, Forbearance Options and Modification. Provide borrower with information about Loss Mitigation options available and actions borrower must take to be evaluated for those options as well as applicable Loss Mitigation deadlines. Provide status updates on any Loss Mitigation application and the circumstances under which the Bank may refer a loan for foreclosure. Review Loan Modification packet and supporting documents to determine if information is complete and assist borrower with follow-up as appropriate. Submit completed Loss Mitigation packages for approval. Adhere to stated timelines throughout the collection and Loss Mitigation process. Verify "Proof of Insurance" for collateralized loans as needed. Order appraisals when appropriate. Analyze Loan/collateral file to make recommendation for appropriate action. Review personal credit and asset reports to make recommendations as to appropriate strategy. Organize and prepare files to be referred for foreclosure. Make appropriate file notations for all correspondence and any other events to CARM Pro system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Willingness to provide a level of service which will clearly differentiate us from our competitors. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills. Ability to accurately follow instructions on a variety of subjects. Must be able to manage time effectively. Must be willing to work as part of a team. Ability to maintain confidentiality. Ability to accurately handle work detail. Ability to work in a high pressure fast paced work environment. MS Office, including Word, Excel and Outlook. Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred. Full-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesDefiance, Ohio, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States

Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. At Avesis, the Provider Relations Representative II plays a vital role in connecting our vision provider community with the resources, education, and support they need to thrive. As a key member of our Provider Relations Department, you'll be the bridge between Avesis and our participating provider network, ensuring that our partners are equipped, informed, and engaged every step of the way. If you're a self-driven communicator who thrives on building relationships and solving problems, this is the role for you. Your expertise and passion will directly contribute to Avesis' mission of delivering high-quality, accessible vision care to our members, while also supporting and nurturing the growth of our provider community. Join us in making a meaningful impact in the healthcare space! In this role, you will combine the flexibility of a hybrid work environment with the opportunity to build lasting partnerships both remotely and in the field. You will lead efforts to foster best-in-class provider education, tackle provider inquiries and issues, and manage a variety of initiatives that enhance our relationships with the provider network. Our chosen candidate must reside in the state of Kentucky due to the travel component of this role. Functional Competencies: Provider Operations encompasses several diverse provider administrative duties to improve the Avesis provider experience including direct provider engagement and training with the goal of resolution of issues. Conducts provider outreach via in-person/video/phone or email by providing training, orientation, and coaching for performance improvement within provider practices. Provide guidance through education to enable Avesis network providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools. Consistently, documents all provider interactions, including calls, emails, virtual and in-person visits, in accordance with departmental standards. Ensures that notes are clear, timely, and accurately reflect the nature of communication to support ongoing relationship management, issue resolution, and continuity of service across teams. Maintains thorough and timely records to ensure accountability, transparency, and effective information sharing across teams. Conduct monthly and/or quarterly meetings with provider groups documenting discussions, issues, attendees, action items, researching claims or prior authorization issues on site and routing to the appropriate party for resolution. Owns and manages relationship and performance of assigned provider groups. Serves as the primary point of contact for assigned providers. Communicate and shares provider claims and directory reporting both internally and externally and additional reporting as necessary. Complete provider orientation via phone, email, in-person and/or virtually for all applicable product lines to train, resolve issues, and educate staff/providers. Perform onsite facility reviews, when applicable and conduct quarterly face-to-face visits within the assigned territory and/or market. Work closely and coordinates with Avesis Claims, Customer Service, Utilization Management, Clinical Management, Credentialing, Recruitment, Account Management, and other staff to develop operational solutions for various provider network projects. Educate providers regarding state program, group policies, and/or health plan policies and procedures and state/federal regulation for compliance requirements. Investigate and respond to complex provider related issues and initiate change of provider demographic related database information. Responds to general provider contract inquiries, provider education and non-routine claim issues. Attend work-related events/conferences while representing the organization and brand in a professional manner. Coaches, mentors, and develops junior team members as applicable. Core Competencies: Knowledge of health plan operations preferred. Knowledge of provider/health plan contracts/agreements highly desired. Microsoft applications and other windows-based applications to include an intermediate level in Microsoft Excel and databases. Knowledge of and intermediate ability to use various computer programs such as Microsoft Office including spreadsheets, databases, word processing and presentation software and programs/systems utilized in data analysis. Provider credentialing and contracting process preferred. Health insurance claims experience, as well as ability to analyze data to resolve provider claim issues preferred. Behavioral Competencies: Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing. Member-focused: going above and beyond to make our members feel seen, valued, and appreciated. Detail-oriented and thorough: managing and completing details of assignments without too much oversight. Flexible and responsive: managing new demands, changes, and situations. Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task. Integrity & responsibility: acting with a clear sense of ownership for actions and decisions and to keep information confidential when required. Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties. Minimum Qualifications: High School Diploma or equivalent required. Must reside in the state of Kentucky 2+ years of Optometry or Ophthalmology office experience required. Comprehension of Vision industry claim terminology. A valid driver's license with proof of auto insurance and the ability to use your own vehicle. The ability to travel up to 50% is required to meet prospective clients, existing customers, attend trade shows and other meetings as needed. Travel times may vary and can range from short overnight trips to extended stays. As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient. Preferred Qualifications: Bachelor's degree Previous Provider Relations Experience Certified Ophthalmic Assistant, Certified Ophthalmic Technician, and Certified Ophthalmic Medical Technician At Avsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are: Zone A: $46,080.00-$76,800.00 Zone B: $50,220.00-$83,700.00 Zone C: $54,050.00-$90,080.00 FLSA Status: Salary/Exempt This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. We Offer Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. Competitive compensation package. Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. Life and disability insurance. A great 401(k) with company match. Tuition assistance, paid parental leave and backup family care. Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. Employee Resource Groups that advocate for inclusion and diversity in all that we do. Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. How To Stay Safe Avsis is aware of fraudulent activity by individuals falsely representing themselves as Avsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company. Avsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avsis recruiters will come from a verified email address ending in @ Avsiscom. We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to . To learn more about protecting yourself from fraudulent activity, please refer to this article link (articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: #/) with the Federal Trade Commission. Avsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity. Equal Employment Opportunity At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!

Our Customer Support Consultants (Lab Liaisons) are the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet customer needs. Every interaction with a customer allows us to demonstrate the power of diagnostics in helping veterinary practices - and the pets under their care - thrive. Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamic Lab Liaison Team, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you're passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. Does that sound like you? Perfect. Let's get started. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. PRIMARY DUTIES AND RESPONSIBILITIES: · Serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction. · Collaborate with team members and subject matter experts to research and resolve complex issues. · Maintain strong internal and external customer relationships through professional, clear, and empathetic communication. · Support quality management systems and compliance requirements. · Contribute to team growth through active participation in development programs and collaborative knowledge sharing. EDUCATION: High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: Strong customer service and interpersonal skills with experience in building and maintaining relationships. · Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures. · Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally. · Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions. · Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology. · Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards. · Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process. · Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards PHYSICAL DEMANDS: · This role involves extended periods of sitting and frequent use of phones and computers. · Occasional lifting of items up to 50 pounds may be required. · Visual and auditory acuity is necessary for accurate computer work and effective phone communication. · Flexibility to work extended hours when needed, with occasional travel possible. WORK ENVIRONMENT: · This position is based in a laboratory setting, which may involve exposure to biohazards and chemicals. · Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment. What You Can Expect From Us: Hourly rates targeting: $21.00 / hr Opportunity for annual cash bonus and merit pay increase consideration Health / Dental / Vision Benefits Day - One 5% matching 401k On the job training and career advancement opportunities Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Schedule: This is a full time (40 hr / wk), day-shift role with scheduled shifts Monday - Friday - 8:30 am - 5:00 pm The shifts and hours may vary slightly depending on business needs. Reliable and dependable attendance is an essential function of this position Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Customer Support Consultants (Lab Liaisons) position will be based out of our Louisville location. Does this sound like the opportunity for you? Apply today! #LI-LR1

R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train. Responsibilities: • Serves as customer service for call-ins requesting to book or needing information • Review upcoming excursion availability and special requests • Assist with building seating chart for excursions • Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc. • Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc. • Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date. • Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc. • Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues. • Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill. • Make customer satisfaction your highest priority. • Perform other duties as assigned. Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work. Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.

This role offers a competitive salary up to $23 per hour, depending on skills and experience, with a generous leave and benefits package. Benefits package includes: 3 Medical Options Dental Vision Employer paid Short and Long term disability 401K with employer match 120 hours Paid Time off 10 paid holidays Potential for company bonus and more! SUMMARY OF POSITION The Customer Relations Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assists in estimating for customers Creates and approves job tickets for the shop floor Manages trouble-shooting of emergency orders for customers Enters Customer Orders in ERP system (Microsoft PrintVis) Utilizes Salesforce to manage communications with sales team, customers and management Follows up on all customer transactions and timelines Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Provides timely feedback to internal team members regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer service expectations. WORK ENVIRONMENT Most of the time in a professional office setting with some regular time on the production floor. While performing the duties of this job, the employee could be around, moving mechanical parts and vibration ePac believes in a collaborative and cross-trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management. ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster

CHARACTERISTICS OF THE WORK Under close supervision, performs clerical and public contact work. Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.) Manages appointments for multiple providers and services at multiple FHC locations. Answers, screens, and processes medical service requests. Responds to patient requests for an appointment via patient portal or the United Community platform. Confers with on-site personnel to work same-day patients into today's schedule. Collects minimal patient demographic information and enters into the Practice Management System (PMS). Refers patients to the FHC nursing team for triage and medical services. Responds to crisis/red flag calls and refers them to the appropriate personnel. Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services. Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services. Adheres to standard safety and infection control precautions. Performs related work as required. MINIMUM REQUIREMENTS High school graduation or its equivalent. Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person. Lifts and carries materials weighing up to 15 lbs. with or without assistance. Spends extended periods of time sitting and reaching. Spends extended periods of time typing and reading computer screens. Identifies medical record documentation, requests, and/or releases. SPECIAL REQUIREMENTS Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary. Must provide own transportation to work at other FHC locations as needed. An Equal Opportunity Employer Test Weights Training & Experience: 100% CLINIC LOCATIONS AND HOURS: ********************* FHC - Portland 2215 Portland Avenue Louisville KY 40212 ************** Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed

Job Description Customer Relations Specialist - Lexington Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Customer Support RepresentativeMon-Fri: Day shift When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity? We would like to talk with you! In this role, Service & Parts Customer Support Representative, associate will Interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Open and close parts and service tickets for both warranty and customer pay invoices. Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system. Completes information, determines charges for service requested, and quotes labor and/or parts required by customer Solicits sale of new or additional parts or services. Reads parts and service manuals to ascertain type and specification of part. Utilizes computer system for entering and updating customer orders While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed. The employee is required to efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams. PHYSICAL and SAFETY REQUIREMENTS While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance. The associate must be able to read and write reports. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.? EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) 4+ years of related experience and/or training; or equivalent combination of education and experience Technical background with engines or transmissions is a big plus CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License Commercial Driver's License (CDL) a plus Must be able to obtain DOT Med Card Why should you apply? Clarke is over 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include: Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people! Clarke Power is an Equal Opportunity employer

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 01215 Lexington KY-Lexington,KY 40503Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Job Purpose / Summary: The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation. Essential Functions: ►Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies ►Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol ►Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy ►Regularly communicate with appropriate staff to access scheduling and study support needs ►Proactively identify and communicate project challenges, problems, and/or potential deficiencies ►Meet or exceed productivity goals consistently Competencies: ►Excellent customer service skills ►Must be self-motivated, results-oriented and a quick learner ►Excellent organizational skills required ►Ability to function in a fast-paced, deadline-driven environment ►Attentiveness to detail ►Respond to the urgent needs of the team quickly and professionally ►Previous call center experience preferred but not required ►Knowledge of medical terminology a plus-training provided Required Education/Experience: ►High school diploma or equivalent

NorthKey Community Care is seeking a full-time Client Engagement Specialist to conduct outreach to clients to enhance and encourage engagement in mental health and substance use services, identify barriers to participation in services, and assist with resources. The position will be based at NorthKey's outpatient office in Williamstown, KY. This position will require travel to our rural counties. You MUST have reliable transportation. Hours are generally Monday-Friday, 8:30 am-5:00 pm. Perks & Pay Salary: $14.00 an hour Up to 12% annual bonus Strong team and family-oriented work environment Generous plan for paid time off (PTO) (16 days your first year, including your Birthday) 10 Paid Holidays Individual and family health insurance and other insurance plans offered 401(k) with employer match Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program. In-service training Qualifications High school diploma or GED required. Relevant education, training, experience, knowledge, and expertise to meet the needs of the client. Job Duties Assist clients in a professional manner to achieve identified goals. Track client engagement in services for assigned staff members. Conduct written and oral outreach to clients to enhance and encourage engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance. Monitor required chart compliance, including treatment plans, annual evaluations, and required grant activities to ensure timely completion of all required elements. Conduct client interviews as required for grant compliance. Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment. Complete timely and accurate documentation. Meet all documentation requirements as defined by NorthKey policies. Participate in planned supervision and case consultation conferences as necessary. Come prepared to meetings and keep administrator informed. Adhere to confidentiality in all matters pertaining to client information. NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services! Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Post Entry Billing Specialist in the International Trade Affairs and Compliance team at our Erlanger, KY location. In this role, you will facilitate compliance with US Customs regulations governing the oversight and control of DHL's brokerage operations. You will also monitor for adherence to DHL policies and procedures in the processing of such merchandise. Key Responsibilities: * Review entry disputes, determine validity and if DHL or customer error * Confirms all required documentation is present and work directly with customer if any documentation is missing * Makes correction to the entry * Files PSC, 520D or Protest depending on type & liquidation date * Files 3347 for IOR/UC correction * Processes voluntary tenders for additional duties owed * May also include: * Review & process cash disputes including entry and billing corrections * Perform internal import entry audits with a focus on regulatory requirements for classification, valuation, Importer of Record & Ultimate Consignee, Free Trade Agreement & Returned Goods status and DHL entry policies for Use of DHL as IOR or UC * Proper application of FTA status * Proper application of Returned Goods classification Skills & Qualifications: * Customs Broker's License preferred * Bachelor's Degree preferred * Import clearance, trade compliance experience * Ability to multi-task, set priorities and meet multiple deadlines in a fast-paced environment Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: * Competitive Pay * Bonus/Incentive Programs * Retirement Savings - 401K with company match * Medical, Dental, Vision, well-being programs * Tuition Reimbursement * Generous Paid Time Off - Starting at 4 Weeks (PT/FT) * Paid Leave * Employee Discount Program * Employee Assistance & Work Life Program * Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: ********************************************* We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ","title

Job DescriptionDescription: As an Inbound Payment Center Representative, you'll interact with rental customers of Graceland to answer questions regarding their account and collect monthly payments. You just need to enjoy building connections with and helping customers! Communicate in a professional manner with customers regarding rental accounts Process customer payments Discuss acceptable payment arrangements Interact internally with various other departments Promptly accept inbound calls from customers on a national level All other duties as assigned by management Hours-8:00 a.m. - 4:30 p.m. Requirements: High School Diploma or equivalent Excellent customer service skills with prior experience preferred Outgoing personality Solid computer, grammar and multi-tasking skills Strong attention to detail with time management and decision-making skills Ability to work comfortably in a fast-paced, high-volume payment center

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Under the direction of the Operations Manager the Part-time Operations Staff is responsible the event setups and changeover of the Center on an event-to-event basis to ensure complete adherence to the event schedule as-well-as tenant contractual specifications and requirements. Also, assist with cleaning of the Center to help maintain the cleanliness of the building. This role will pay an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026. Responsibilities Actively participate in the completion of facility-wide event setups and conversions Develop a wide array of specialized changeover skills, including setting up and breaking down risers, chairs, tables, and stages. Assist with overall cleaning of the building to ensure readiness for events. Provide housekeeping services during events. Perform related duties and responsibilities as required. Qualifications Must be 18 years or older at the time of application. Exhibit willingness to work a flexible schedule consisting of nights and weekends. Work effectively in a heavily team-based environment. Be reliable, honest, dependable, and punctual. Possess knowledge of basic hand tools and their uses Essential Physical Functions: Ability to lift up to 50 pounds, capable of occasionally performing heavy manual labor. Ability to climb portable and fixed ladders up to 20 feet, access remote areas of the facility, work with hand and power tools, and communicate via portable radio. Ability to work with and around water and ice and to work at or below freezing temperatures for extended periods of time. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Back Consumer Loan Resolution Specialist - Credit Resolution #51-8256 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY. Market Wheeling Work Hours per Week 22.5 Requirements High school diploma or General Education Degree (GED). One year of related experience or training preferred. Job Description SUMMARY: Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts. Determines reason for non-payment. Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account. Prepares necessary documentation for modifications, extensions, and file evaluation. Negotiates payment arrangement with borrower(s). Maintains detailed tracking log on all accounts as you work through the collection process. Processes GL and Payment Tickets as applicable when payment is received. Researches and resolve billing and/or payment disputes on assigned accounts. Verifies "Proof of Insurance" for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral file to make recommendation for appropriate action. Reviews personal credit and asset reports to make recommendations as to appropriate strategy. Organizes and prepare files to be referred for repossession and/or foreclosure. Makes appropriate file notations for all correspondence and any other events to Intellect system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to research problem situations and recommend appropriate action. Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Possess effective organizational skills and ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment. Full-Time/Part-Time Part-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States

R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train. Responsibilities: * Serves as customer service for call-ins requesting to book or needing information * Review upcoming excursion availability and special requests * Assist with building seating chart for excursions * Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc. * Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc. * Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date. * Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc. * Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues. * Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill. * Make customer satisfaction your highest priority. * Perform other duties as assigned. Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work. Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.

Back Consumer Loan Resolution Specialist - Credit Resolution #51-8608 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, West Dixie - Elizabethtown, KY and Youngstown Main - Youngstown, OH. Market Wheeling Work Hours per Week 37.5 Requirements High school diploma or General Education Degree (GED). One year of related experience or training preferred. Job Description SUMMARY: Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Possess effective organizational skills and ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts. Determines reason for non-payment. Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account. Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account. Prepares necessary documentation for modifications, extensions, and file evaluation. Negotiates payment arrangement with borrower(s). Maintains detailed tracking log on all accounts as you work through the collection process. Processes GL and Payment Tickets as applicable when payment is received. Researches and resolve billing and/or payment disputes on assigned accounts. Verifies "Proof of Insurance" for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral file to make recommendation for appropriate action. Reviews personal credit and asset reports to make recommendations as to appropriate strategy. Organizes and prepare files to be referred for repossession and/or foreclosure. Makes appropriate file notations for all correspondence and any other events to Intellect system. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to research problem situations and recommend appropriate action. Full-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States