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  • Customer Solutions Expert

    Trxnow

    Customer support specialist job in Johnson City, TN

    TrxNow (Allied Dispatch Solutions, LLC) is North America's fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry. Check us out at **************** Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization. We're seeking dedicated, qualified candidates to join our team of Customer Solutions Experts (CSEs). CSEs are responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up. Inbound Calls Only No Cold Calls No Sales No Collections Ask you interviewer about: Wear what you want - our relaxed dress code allows you to be comfortable at work. Great Pay Paid Holidays Paid Time Off Paid Training Opportunities for Career Advancement We Welcome: Full Time Part-time Veterans Students Internships This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year! We are a great place to work and have a fun and friendly work environment! Qualifications TrxNow (Allied Dispatch Solutions, LLC) is North America's fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry.Check us out at **************** Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization. Do you enjoy helping people? We are searching for dedicated customer-oriented candidates. Customer Solutions Expert (CSE) help customers that are in need of roadside assistance. We partner with service providers all over the US and Canada to help customers in need. We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing. Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful. Essential Functions: Answer inbound customer calls. Determine customer needs through active listening. Ask essential probing questions to understand each customer's unique situation. Communicate via phone to external service providers to dispatch correct service. Navigate computer program and input information to locate each member and identify nearby service providers. To qualify as a CSE, agents must have full working knowledge of all ADS projects and be skilled to dispatch roadside assistance for all members. Additionally, they must maintain ranking within the top 10% of agents in production on a weekly basis. An exemplary attendance and adherence record is also required for consideration and will be monitored to ensure standards are upheld. Compliance with all other policies and procedures will directly impact the ability to be part of/remain on the CSE team. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Required Qualifications: Rank among top 10% of CSE in production Maintain exemplary performance, attendance, adherence and compliance record Minimum 1-year customer service experience in call center Must have good computer skills and accurate typing skills Ability to multitask use multiple screens and data bases with ease Must be flexible to work at least one day out of the weekend This position requires working in a team environment where individual and team production is highlighted and shared openly. This position operates on a mid-shift schedule between 10 AM and 6:30 PM. You must be able to work this shift in order to be considered for this position. This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year! We are a great place to work and have a fun and friendly work environment!
    $35k-80k yearly est. 16d ago
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  • Customer Sales & Service Rep

    DTS Fluid Power 3.6company rating

    Customer support specialist job in Kingsport, TN

    Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Kingsport, TN. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing What you'll do: In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Process customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales Help in the stockroom as needed Driving and Delivering Material to Customers Requirements: 1+ year customer service or inside sales experience Strong attention to detail High school diploma or equivalent Must be able to lift up to 50 lbs. Valid driver's license & clean driving record (MVR) This position is not eligible for relocation benefits and is expected to be performed on site. Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position. Come for the job. Stay for the career. Apply for immediate consideration! #LI-RB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $35k-48k yearly est. Auto-Apply 60d+ ago
  • Care Coordinator for Therapeutic Foster Care

    Clarvida

    Customer support specialist job in Kingsport, TN

    at Clarvida - Tennessee The Care Coordinator I provides Clarvida approved therapeutic interventions, case coordination and/or resource linkage to clients and other involved parties (i.e. family, DCS, Court personnel, non-relative supports, etc.) to affect identified needed changes within the individual or family. ESSENTIAL DUTIES AND RESPONSIBILITIES Assessing clients on intake as needed, conducting community client visitation, transporting clients, completing on-call duties, and providing Clarvida approved therapeutic services to clients and families including but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention. Working with assigned clients' treatment team to create, personalize, and update all Treatment Plans and other necessary documentation, and assuring that plans are consistent with Clarvida policy, state licensing regulations, and COA accreditation requirements. Serving as a liaison and client advocate with other professionals and agencies involved in assigned clients' care. Attending Supervision and Treatment Team meetings and making presentations on each assigned client as required. Supporting fellow team members to ensure the best outcomes for all Clarvida clients and families. Completing clinical documentation within established time frames and rectifying all deficits within the allotted time frame. Assuring integrity and excellence by completing peer audits as assigned and contributing to the Performance Quality Improvement Cycle, including the collection and use of data to continuously improve client and program services. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL This position requires travel of approximately 25% of the time. REQUIRED EDUCATION AND/OR EXPERIENCE Bachelor's degree in a Human Service discipline from an accredited four-year college or university. 1 year of relevant experience in the Mental Health field. Sensitive to other cultures and socioeconomic levels. Has thorough knowledge of child development and behavior modification. PREFERRED EDUCATION AND EXPERIENCE • Minimum of one (1) to three (3) years' experience working with children/adolescents in a therapeutic, community-based treatment environment. CERTIFICATES, LICENSES, REGISTRATIONS • None required QUALIFICATIONS • Language Skills Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. • Mathematical Skills Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. • Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. ADDITIONAL ELIGIBILITY QUALIFICATIONS Mentoring skills Ability to work flexible hours consistent with program needs Ability to work as team member Organizational skills Communication skills Ability to travel and work at multiple locations Perks of this role: Competitive pay of $19.86 per hour What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Pet Insurance Employee Assistance program Perks @ Clarvida - national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement Cellphone stipend If you're #readytowork we are #readytohire! *benefit option varies by State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to ******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address.
    $19.9 hourly Auto-Apply 16h ago
  • Motorcycle Customization Specialist - Bristol

    The Cole Family of Harley-Davidson Dealerships

    Customer support specialist job in Bristol, VA

    Motorcycle Customization Sales Specialist Well established local dealership is currently looking for a full-time Motorcycle Customization Sales Specialist to join our team. We are seeking motorcycle enthusiasts who are: Honest Motivated Outgoing High-energy self-starters Candidates must be willing to provide the highest level of customer service in helping others become a part of the dealership team. Sales experience is preferred, but not required. We will train the right people and provide all the tools to be successful. This position involves working with riders every day to build and customize their Harley-Davidson Dream bike. Building relationships with riders is the key to success in this role. Being a part of our exciting, fun and dynamic culture is not just about working for a dealership, it's about embracing a lifestyle of freedom, passion, team members you can call friends, good times and great rides! An Equal Opportunity Employer Benefits: 401K Paid Vacation & Holidays Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance Health Flexible Spending Account ZayZoon Instant Earned Wages Access Company Discounts Opportunities for growth and professional development ESSENTIAL DUTIES: Provide “Raving Fan” service to all of the dealership's customers. Greet customers immediately, in a courteous and friendly manner. Make all customers feel welcome regardless of race, sex, or creed. Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously. Point out any sales, specials, or new merchandise to customers. Assist customers with their selection of merchandise and offer additional product that compliments the purchase. When accepting check & credit card payments for merchandise purchases, confirm customers' identification, obtain proper approvals and record them as required. Keep cash register accurate. Notify customers immediately when special orders or back-ordered items are received Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service. Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it's a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.
    $26k-49k yearly est. 60d+ ago
  • Outside Sales - Customer Account Representative

    A & B Distributors

    Customer support specialist job in Johnson City, TN

    Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities A&B Distributors is a local wholesale food distributor. We are seeking a highly motivated and energetic Outside Sales Representative to join our team. In this role, you will generate leads, attract new clients, and close deals. Your responsibilities will include creating and submitting customer bids, building rapport with new and existing customers within your territory, evaluating their needs, and negotiating successful deals for continuous business. The ideal candidate has an outgoing personality, exceptional customer service and negotiation skills, and a strong desire to close deals. Responsibilities Develop rapport and build relationships with existing and potential customers Travel to appointments and meetings with potential and existing customers within your territory Meet or exceed designated sales targets Create and implement an effective sales strategy Document all leads, sales, and customer interactions in customer relationship management (CRM) program Use best practices in negotiation and sales techniques to close sales Qualifications High school diploma/GED required, Bachelors degree preferred Previous experience in outside sales to restaurants Excellent negotiation and customer service skills Strong written and verbal communication skills A positive attitude and ability to be persistent
    $28k-37k yearly est. 30d ago
  • Ferguson Animal Hospital- Customer Service/Front desk

    Vetevolve

    Customer support specialist job in Bristol, TN

    Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! 🐶 About Us: At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you! ✨ Responsibilities: Greet clients and patients with a smile and positive attitude Answer phone calls, schedule appointments, and manage calendars Check in/out clients, process payments, and handle paperwork Maintain a clean and welcoming front lobby Assist with client communications and follow-ups Coordinate with veterinary staff to ensure smooth patient flow ✅ Requirements: Prior experience in a receptionist or customer service role (veterinary or medical experience a plus) Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfort with computers and scheduling software A love for animals and a calm, compassionate demeanor 💚 What We Offer: Competitive pay based on experience Paid time off and holidays Veterinary service discounts Opportunities for growth and training A supportive, team-oriented environment Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
    $25k-35k yearly est. Auto-Apply 19d ago
  • Ferguson Animal Hospital- Customer Service/Front desk

    Ferguson Animal Hospital

    Customer support specialist job in Bristol, TN

    Ferguson Animal Hospital is a well-respected small animal general practice located in Bristol, Tennessee. Our experienced and highly collaborative doctor team is passionate about providing excellent mentorship, maintaining high standards of care, and showing how deeply we value nurturing the human animal bond. Our technician and client services teams are highly skilled and compassionate, with tenure ranges from 3 years to over 15 years. We incorporate low-stress handling techniques to create a calmer, safer environment and improve patient outcomes, and our average doctor to technician ratio is 1:3. At FAH we welcome both experienced and new veterinary professionals alike! 🐶 About Us: At Ferguson Animal Hospital, we provide compassionate, high-quality veterinary care for pets and peace of mind for their owners. Our team is dedicated, friendly, and passionate about what we do. If you thrive in a fast-paced environment and enjoy working with both animals and people, we'd love to meet you! ✨ Responsibilities: Greet clients and patients with a smile and positive attitude Answer phone calls, schedule appointments, and manage calendars Check in/out clients, process payments, and handle paperwork Maintain a clean and welcoming front lobby Assist with client communications and follow-ups Coordinate with veterinary staff to ensure smooth patient flow ✅ Requirements: Prior experience in a receptionist or customer service role (veterinary or medical experience a plus) Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfort with computers and scheduling software A love for animals and a calm, compassionate demeanor 💚 What We Offer: Competitive pay based on experience Paid time off and holidays Veterinary service discounts Opportunities for growth and training A supportive, team-oriented environment
    $25k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Quipt Home Medical, Corp

    Customer support specialist job in Gray, TN

    Requirements Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None
    $26k-34k yearly est. 22d ago
  • Care Coordinator

    332098 Cumberland River Behavioral Health

    Customer support specialist job in Harlan, KY

    Job DescriptionDescription: Essential Duties and Responsibilities: · Conduct initial screenings and referrals to psychiatric, medical, social, educational and other support services. · Identify client needs and assist in engaging community resources to promote wellness and recovery and overcome barriers to accessing needed services. · Respond to emergency situations in a timely fashion. · Maintain ongoing communication with referring providers, particularly state hospital system. · Provide warm hand off when CCBHC clients are referred to a partnering provider. · Provide crisis assistance to the consumer and coordinate any needed service. · Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary. · Maintain documentation of services needed, referrals completed and follow up with both client and treatment providers. · Other duties may be assigned. Requirements: Qualifications: A Bachelor's degree in Psychology, Sociology, Human Services or Nursing from an accredited school; or a Master's Degree in Human Services field from an accredited school with or without licensure; or Associate's Degree in Nursing from an accredited school. Experience working in healthcare customer service preferred. Submit to and pass a criminal background check and drug screening. Hours: Work hours are structured in 7.5 hour blocks per day, totaling 37.5 hours per week. Schedules may be adjusted to accommodate irregular or flexible hours as required by agency needs. This position reports directly to the Team Leader if located in an outpatient facility and/or Program Director, if in a residential program. Summary of Job Duties: The Care Coordinator is a member of a multi-disciplinary team responsible for providing services to adults, children and families presenting for services. The Care Coordinator is to assist helping the person gain access to medical, psychiatric, social, educational and other support services. Required Job Skills: Oral and Written Communication Skills Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or a crisis Ability to work effectively with diverse personalities and to build and maintain positive working relationships with individuals of all races, backgrounds and needs Knowledgeable of Behavioral Health Concepts and how to incorporate concepts into practical application including Recovery Concepts for persons with severe mental illness Additional Responsibilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable the individual with disabilities to perform the essential functions. Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds Possess a valid Kentucky Driver's License and maintain a safe driving record if required for job performance. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions, maybe off-site from normal office location or placed at a Residential Program. The noise level in the work environment is mild to moderate. Environmental Data and Job Hazards: Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials. Annual infection control training required. All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potentially dangerous situations. Local, regional and state travel required on a regular basis. Active, in force driver's license required. Required Job Performance: Successful Performance Evaluation on an annual basis. A Performance Improvement Plan will be initiated on all employees who have a negative performance evaluation. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.
    $26k-36k yearly est. 24d ago
  • Care Coordinator

    Mountain Community Health Partnership

    Customer support specialist job in Bakersville, NC

    Mountain Community Health Partnership (MCHP) is seeking a full-time Care Coordinator to join our Care Management team. This role supports patients by coordinating care plans, addressing barriers to health, and connecting families with community resources. The Care Coordinator serves as an advocate for patients and works closely with care managers, healthcare providers, and community organizations to ensure high quality care. Key Responsibilities: Engage with patients to identify and address barriers to health outcomes. Implement care management interventions based on patient needs. Process referrals and schedule home visits or practice encounters. Assist families with transportation, language access, social needs, and eligibility for services. Coordinate communication between patients, providers, and community resources. Document all interactions accurately in care management software. Participate in quality improvement initiatives and adhere to HIPAA and organizational policies. Qualifications: Education: High school diploma or GED required; Associate degree in human services or nursing is a plus. Experience: Minimum 3 years in care management, ambulatory care, home health, or public health. Strong communication and organizations skills. Commitment to confidentiality and patient-centered care. Benefits: 401(k) Health Insurance Life Insurance Paid Time Off
    $33k-44k yearly est. 42d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer support specialist job in Johnson City, TN

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $26k-34k yearly est. 3d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer support specialist job in Johnson City, TN

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $26k-34k yearly est. 3d ago
  • Wealth Management Client Specialist

    First Horizon Bank 3.9company rating

    Customer support specialist job in Morristown, TN

    The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. **Essential Duties and Responsibilities** : - Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. - Extensive client contact , involved in all activities that align with prospective and existing clients - Performs account maintenance including money transfer requests, address changes, etc. - Serves as liaison and between sales team, compliance, and other business lines throughout the firm - Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures - Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation - May attend client meetings, prospect meeting, and client/marketing events - Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. - Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support - Fulfill financial advisor requests and resolve service-related issues and inquiries - Process tasks and resolve issues in a timely and accurate manner - Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times - Maintain a focus on continuous improvement and provides feedback on system enhancements - Master technology to ensure it is being used to its full benefit **Qualifications** : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $29k-33k yearly est. 53d ago
  • Corporate Aftermarket Support Specialist - Service & Parts Operations

    WMH

    Customer support specialist job in Johnson City, TN

    Department Service Employment Type Full Time Location BR04- PINEY FLATS, TN Workplace type Onsite Reporting To Alex Phifer 🧩 What You'll Own 🧠 Who Thrives in This Role 🌟 What WMH Offers About WMH 🚦 About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. 🔥 Why WMH? We're Built Different.🔥 Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth 🚀 Ready to Launch Your Career? This isn't a parking spot. This is a launchpad. If you're ready to: ✅ Stop watching growth ✅ Start building it ✅ And shape the future of aftermarket operations… Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines- 👉 Apply Today: wmhsolutions.pinpointhq.com At WMH, we don't just offer jobs-we create unstoppable careers. Equal Employment OpportunityAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all - regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you. Your Career Has a Future Here We don't just offer jobs - we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed. 🔗 Explore Opportunities: ***********************************
    $27k-48k yearly est. 4d ago
  • Wealth Management Client Associate

    Bank of America 4.7company rating

    Customer support specialist job in Kingsport, TN

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective Position Overview: The Wealth Management Client Associate role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FA). Incumbents may also on a regular basis, support office initiatives, in addition to the businesses of a particular Financial Advisor. For established clients, the CA will often serve as the most frequent point of contact with Merrill Wealth Management. Specific responsibilities include, but are not limited to: Work with highly affluent clients Lead end-to-end onboarding and maintenance activities for new and existing clients. Provide products and services to each client, working with cross line of business partners Use creativity to tackle complex problems; Manage client servicing requests and account maintenance; Use multiple communication methods to ensure a consistent and exceptional client service experience. Act as a key team member leading our clients' digital experience with the firm Create ease of access and interaction, while protecting their privacy and security Find opportunities to innovate every day Key Qualifications for the role: 2+ years post high school education and/or 4+ years of professional or relevant internship experience; Undergraduate degree a plus Product Knowledge: Foundational knowledge of investment and banking products Energetic individual that is self-motivated, coachable, and flexible in thought Enjoys a fast-paced environment with changing and evolving responsibility Detailed oriented Invested in personal development Consistently pursues client experience excellence Works quickly to fulfill client needs delivering complex solutions Frequent communication, and an abundance of discretion with sensitive information Microsoft Word, Excel, and PowerPoint experience with Salesforce a plus Professional verbal and written communication Shift: 1st shift (United States of America) Hours Per Week: 37.5
    $33k-42k yearly est. Auto-Apply 60d+ ago
  • Support Services Specialist

    Dermatology Associates 4.6company rating

    Customer support specialist job in Johnson City, TN

    Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Responsible for front desk operations in a busy medical office, including patient check-in and check-out, answering phones, scheduling appointments, and supporting administrative needs to ensure an efficient and professional patient experience. Education: High school diploma or equivalent required. Completion of a medical office assistant or administrative program preferred. Experience: At least one year of experience in a medical office setting preferred. Experience with electronic medical records (EMR), scheduling systems, and multi-line phone systems is a plus. Job Relations Works in a supportive manner with clinical staff, providers, and office leadership. Reports directly to Support Services Supervisor. Working Conditions: Works in a fast-paced, well-lit, climate-controlled medical office. Work can be repetitive and may be subject to frequent interruptions. Physical Demands: Frequent sitting, computer use, and telephone interaction. Some walking and standing required. Must be able to lift up to 20 pounds occasionally (e.g., office supplies or patient files). Performance Requirements: Excellent interpersonal and customer service skills. Ability to communicate clearly and professionally in person and over the phone. Proficient with EMR systems, scheduling software, and general computer use. Ability to multitask and remain calm under pressure. Strong attention to detail and time management skills. Professional appearance and demeanor. Ability to maintain confidentiality and comply with HIPAA regulations. Knowledge of insurance basics, co-pays, and billing procedures is helpful. Ability to work both independently and collaboratively. Essential Functions: 1. Greet patients warmly and professionally at check-in. 2. Verify and update patient demographics and insurance information. 3. Collect co-pays and outstanding balances. 4. Provide necessary intake forms and ensure completion. 5. Notify clinical staff of patient arrival and status. 6. Schedule follow-up appointments and provide visit summaries at check-out. 7. Handle appointment scheduling, rescheduling, and cancellations by phone. 8. Answer and direct phone calls appropriately; take and relay messages. 9. Monitor and respond to voicemails and inbox messages promptly. 10. Maintain a clean and organized reception and waiting area. 11. Scan and upload patient documents into EMR. 12. Process incoming and outgoing faxes and mail. 13. Support administrative tasks and collaborate with staff as needed. 14. Uphold patient confidentiality and privacy at all times. Marginal Functions: 1. Attend staff meetings and participate in training sessions. 2. Assist with insurance verification or prior authorizations if trained. 3. Maintain stock of front desk supplies and forms. 4. Support front desk coverage at other locations as needed. 5. Monitor waiting room activity and alert staff to patient needs. 6. Provide support to new or temporary front desk staff. 7. Stay updated on office policies and procedural changes. 8. Ensure compliance with HIPAA, OSHA, and internal protocols. 9. Perform other duties as assigned by management. The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
    $26k-32k yearly est. 12d ago
  • Enrollment Representative

    Tusculum University 3.9company rating

    Customer support specialist job in Greeneville, TN

    Tusculum University invites applications for the position of Enrollment Representative (Traditional). Tusculum is seeking a dynamic professional to support recruitment and enrollment efforts for traditional undergraduate students, including both athletes and non-athletes. The Enrollment Representative is responsible for organizing and implementing recruitment strategies that generate prospective student interest and lead to enrollment. This includes working with high school students, dual enrollment students, and transfer populations. Recruitment activities will occur through a variety of outreach efforts such as high school visits, community college visits, college fairs, corporate and community partnerships, and other events designed to promote Tusculum University. The position requires the ability to represent the institution professionally, develop positive relationships, and effectively communicate admission processes, procedures, and requirements. Extensive local and regional travel is required, including overnight stays, particularly during peak recruitment periods in the fall and spring. The Enrollment Representative will also participate in orientations and recruitment events, perform unofficial transcript evaluations, and maintain accurate travel logs, expense reports, and contact history in the university's customer relationship management (CRM) system. Evening and weekend hours are required to support recruitment activities and events. Mission Statement Building on a rich Presbyterian heritage and a pioneering spirit, Tusculum University provides an active and experiential education within a caring Christian environment to inspire civic engagement, to enrich personal lives, and to prepare career ready professionals. Education/Experience * Bachelor's degree required. * Prior recruitment and/or marketing experience preferred QUALIFICATIONS & REQUIREMENTS: Tusculum participates in E-Verify and observes the guidelines as a Tennessee Drug Free Workplace. Applicants will be required to submit to and complete (1) substance abuse testing at a laboratory chosen by Tusculum University and (2) an employment background check, which includes a criminal background check, employment verification, license verification (if applicable), and credit history (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. How to Apply: Only online applications will be accepted. Send cover letter, current resume, copies of transcripts, three letters of professional references, and Tusculum University Application (found here: ******************************************************************************************* by email to ********************* ATTN: Enrollment Representative
    $42k-49k yearly est. Easy Apply 60d+ ago
  • Elite Customer Solutions Expert

    Trxnow

    Customer support specialist job in Johnson City, TN

    We are seeking a high-performing Elite Customer Solutions Experts (ECSE) to join our mission-critical operations team. This is not a traditional “customer service” role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional. In this role, ECSE agents don't just answer phones - they orchestrate outcomes. They oversee the entire lifecycle of multiple active events - from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination. This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety. This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution. This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision. This is an opportunity to be the “Air Traffic Controller” of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind. Qualifications Required Qualifications/Skills High Cognitive Load - The ability to track 5-10 moving part simultaneously without losing focus. Decisiveness - The ability to fix a problem; identify a solution and act. Assertive Advocacy - Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers. Rapid Context Switching - Ability to transition from a soft service event to a more escalated service event without missing a beat. Calm Under Fire - Tone remains professional and reassuring, even when multiple systems are alerting. Tech Fluency - Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems. Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support. Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams. Adaptability and comfort with shifting priorities and a fast-paced, evolving environment. Must be flexible to work at least one weekend day. Preferred Qualifications Bilingual English/Spanish or English/French Bachelor's or Master's degree from an accredited institution Benefits Flexible work environment Health benefits including health, dental, and vision plans Life & AD&D and Long-Term Disability Paid time off Bonus structure Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
    $30k-47k yearly est. 16d ago
  • Wealth Management Client Specialist

    First Horizon 3.9company rating

    Customer support specialist job in Morristown, TN

    The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. Essential Duties and Responsibilities: • Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. • Extensive client contact , involved in all activities that align with prospective and existing clients • Performs account maintenance including money transfer requests, address changes, etc. • Serves as liaison and between sales team, compliance, and other business lines throughout the firm • Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures • Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation • May attend client meetings, prospect meeting, and client/marketing events • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. • Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support • Fulfill financial advisor requests and resolve service-related issues and inquiries • Process tasks and resolve issues in a timely and accurate manner • Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times • Maintain a focus on continuous improvement and provides feedback on system enhancements • Master technology to ensure it is being used to its full benefit Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $29k-33k yearly est. 52d ago
  • Support Services Specialist

    Dermatology Associates 4.6company rating

    Customer support specialist job in Bristol, TN

    Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Responsible for front desk operations in a busy medical office, including patient check-in and check-out, answering phones, scheduling appointments, and supporting administrative needs to ensure an efficient and professional patient experience. Education: High school diploma or equivalent required. Completion of a medical office assistant or administrative program preferred. Experience: At least one year of experience in a medical office setting preferred. Experience with electronic medical records (EMR), scheduling systems, and multi-line phone systems is a plus. Job Relations Works in a supportive manner with clinical staff, providers, and office leadership. Reports directly to Support Services Supervisor. Working Conditions: Works in a fast-paced, well-lit, climate-controlled medical office. Work can be repetitive and may be subject to frequent interruptions. Physical Demands: Frequent sitting, computer use, and telephone interaction. Some walking and standing required. Must be able to lift up to 20 pounds occasionally (e.g., office supplies or patient files). Performance Requirements: Excellent interpersonal and customer service skills. Ability to communicate clearly and professionally in person and over the phone. Proficient with EMR systems, scheduling software, and general computer use. Ability to multitask and remain calm under pressure. Strong attention to detail and time management skills. Professional appearance and demeanor. Ability to maintain confidentiality and comply with HIPAA regulations. Knowledge of insurance basics, co-pays, and billing procedures is helpful. Ability to work both independently and collaboratively. Essential Functions: 1. Greet patients warmly and professionally at check-in. 2. Verify and update patient demographics and insurance information. 3. Collect co-pays and outstanding balances. 4. Provide necessary intake forms and ensure completion. 5. Notify clinical staff of patient arrival and status. 6. Schedule follow-up appointments and provide visit summaries at check-out. 7. Handle appointment scheduling, rescheduling, and cancellations by phone. 8. Answer and direct phone calls appropriately; take and relay messages. 9. Monitor and respond to voicemails and inbox messages promptly. 10. Maintain a clean and organized reception and waiting area. 11. Scan and upload patient documents into EMR. 12. Process incoming and outgoing faxes and mail. 13. Support administrative tasks and collaborate with staff as needed. 14. Uphold patient confidentiality and privacy at all times. Marginal Functions: 1. Attend staff meetings and participate in training sessions. 2. Assist with insurance verification or prior authorizations if trained. 3. Maintain stock of front desk supplies and forms. 4. Support front desk coverage at other locations as needed. 5. Monitor waiting room activity and alert staff to patient needs. 6. Provide support to new or temporary front desk staff. 7. Stay updated on office policies and procedural changes. 8. Ensure compliance with HIPAA, OSHA, and internal protocols. 9. Perform other duties as assigned by management. The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
    $26k-32k yearly est. 12d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Kingsport, TN?

The average customer support specialist in Kingsport, TN earns between $27,000 and $58,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Kingsport, TN

$39,000
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