Customer support specialist jobs in Knoxville, TN

Role: Customer Care Executive /Call Center Agent - Travel Industry Shift Timings: Between 8 AM to 8 PM EST - Rotational shifts (9 hours including 1-hour lunch break) Working Mode: 5 days a week with 2 days off. Shifts will include weekends . About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers Position Summary We are seeking a motivated and customer-focused Call Center Agents/ Customer Service Representatives/ Travel Agent to join our team in the exciting world of travel accommodations. In this role, you will assist customers with booking travel accommodations and resolving inquires while providing friendly, professional, and effective service via phone, email, and chat. Key Responsibilities Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries. Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently. Maintain up-to-date knowledge of travel products, services, policies, and promotions. Accurately document customer interactions and follow up as needed. Collaborate with team members and leadership to meet performance goals and service standards. Candidate Profile Minimum 1 year of call center or customer service experience required. At least 6 months of hospitality, front desk or travel industry experience Must be able to pass a 7-year background check. Must be 18 years of age Training Pay Structure Training Period: $16.00/hr Post-Training: Increase to $17.00/hr After 90 Days of Employment: Increase to $18/hr It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Benefits: 401(k) matching Dental insurance Health insurance On-the-job training Vision insurance

Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you're capable of more - but your current environment isn't giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you're tired of: Being treated like a number Managers who hover instead of supporting Companies that limit your income Environments with no energy, no vision, and no room to advance …and you're ready for: A winning team with high standards A role where your performance matters and gets rewarded Leadership that empowers instead of micromanages A workplace built on respect, integrity, and family values A compensation model with substantial earning potential A culture where people show up excited to work …then you might be exactly who we're looking for. The Role: Client Appointment Specialist You'll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You'll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required - just the desire to win and grow. Why Riverview Decks? A leadership team that actually cares A positive, family-centered culture Competitive base pay + bonus structure A clear path to grow your income A stable industry with year-round work A team that values you personally and professionally If you're done settling for mediocre and ready to join a team that's going somewhere, we want to talk to you. Lead Intake & Client Communication Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy. Respond to all new leads within 5 minutes (speed-to-lead standard). Use Riverview's intake script to gather homeowner details, property information, and project goals. Confirm homeowner email, address, phone number, and availability. Communicate clearly with homeowners about next steps and what to expect. Lead Scoring & Qualification Score every lead using Riverview's 5-Factor Lead Scoring System. Classify leads into the correct tier (Information Gathering → Ready Yesterday). Confirm whether all decision makers will be present at the appointment using Riverview's non-confrontational script. Verify homeownership (no renters). Request photos or supporting details when needed. Appointment Scheduling & Calendar Management Book appointments using Riverview's same-day/next-day priority system. Ensure appointments fall within established time windows and calendar rules. Confirm appointments with homeowners by call and text. Assign the correct Deck Consultant based on lead score and territory. Verify address accuracy and driving logistics between appointments. Prevent double-bookings and routing conflicts. AI Lead Review & Validation Review all appointments scheduled by the AI Booking Agent. Correct or update any inaccurate information supplied by AI. Validate the homeowner's info, score the lead (if missing), and confirm the consultant assignment. Contact the homeowner to confirm appointment details. Pipeline & CRM Management Keep CRM clean, organized, and fully up-to-date at all times. Enter call notes, homeowner details, decision-maker info, and lead scores. Maintain zero unresolved tasks by the end of the shift. Merge duplicates, fix missing data, update statuses, and tag leads accurately. Prepare next-day consultant routes and finalize logistics. Productive Downtime Tasks (Instead of browsing phones or the internet) Re-engage cold leads from the last 30-90 days. Follow up with no-shows and reschedule appointments. Request missing photos. Audit AI-booked leads and identify errors. Track lead source patterns and appointment quality. Update scripts and FAQs. Review and improve client communication templates. Verify reminders, emails, and decision-makers for next-day appointments. Consultant Support Provide consultants with clear, accurate appointment details. Send appointment reminders to homeowners. Prepare notes, routing, and project context for each appointment. Alert consultants to special instructions or concerns. Prevent wasted trips by ensuring clean, accurate appointment data. Shift Discipline & Break Compliance Adhere to structured shift format: 7:00 AM - 8:00 PM. Follow scheduled break times: four 15-minute breaks + one 30-minute lunch. Stay at the workstation during work periods. Maintain professional demeanor and focused workflow. No personal cell phone usage, no streaming, no unrelated browsing. Team Collaboration & Reporting Report directly to the Sales Manager. Communicate daily updates, issues, and performance results. Participate in weekly coaching and KPI review sessions. Provide input to improve scripts, tools, and client experience processes. Performance Metrics (KPIs) Your performance will be measured on: Speed-to-lead response time Booking-to-set rate (must maintain ≥85%) Appointment show rate Lead scoring accuracy Routing & address accuracy CRM cleanliness Confirmation success rate Weekly accuracy and show-rate bonuses Overall professionalism and reliability Required Qualifications These are the non-negotiables. Outstanding verbal communication skills Able to speak clearly, confidently, and professionally on the phone with homeowners. Fast and accurate typing/data entry Must be able to update CRM fields quickly and without errors while speaking with clients. Organized and detail-oriented This role requires precise scheduling, address checks, routing logic, and CRM record accuracy. Comfortable with structured, disciplined workflows Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols. Ability to follow scripts while still sounding natural Must maintain Riverview's tone, convey confidence, and avoid robotic delivery. Strong problem-solving skills Able to think through routing conflicts, miscommunication issues, and homeowner objections. High reliability and punctuality This position supports consultants and revenue flow - consistency is EVERYTHING. Comfortable with accountability and KPIs Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead). Basic competency with Google Maps and online tools Must verify addresses, routing, and appointment viability quickly. Ability to sit focused for long periods This is a desk-based, communication-heavy role. Professional, friendly, and solution-focused demeanor Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. Experience in appointment setting, scheduling, or customer service (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.) Experience with CRMs (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.) Prior experience in home services or trades Not needed, but it helps them understand deck projects, timelines, and homeowner concerns. Experience working in a high-performance environment (Sales floor, dealership, service coordinator, real estate office, etc.) Ability to handle objections gracefully Comfortable asking key questions without being confrontational. Comfort working with AI tools and automation Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. Self-motivated, not someone who needs babysitting Enjoys structure and clear expectations Can stay focused without distraction Handles pressure while staying kind and professional Enjoys helping people and creating clarity for them Wants a stable long-term position Prefers consistent, predictable, process-driven work Likes being part of a winning team Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). Must value family-friendly culture Must respect team members and homeowners Must want to be part of a high-performance environment Must be willing to grow professionally Must bring positive energy to the team Must align with Riverview's standards of craftsmanship, integrity, and communication

Job Description Title: Care Coordinator Department: Programs Reports To: Crossroads Resource Center Manager Job Classification: Non-Exempt, Full Time The Care Coordinator is responsible for ensuring the care of guests at KARM. The care coordinator will also be responsible for knowing and connecting guests to relevant health providers and resources to work towards stability. Physical, mental, and spiritual resources are critical in this role. An ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change. This position also will ensure the development of individualized plans for each participant; facilitate ongoing plan changes that support individual progress, needs, and challenges. In addition, the ability to lead, guide, encourage, and support volunteers who will work closely with KARM guests as mentors, teachers, community resource specialists, and post-graduation support. Finally, the ability to create and sustain a team environment, where God is the center and interdependence is valued. Responsibilities Develop relationships with guests that promote and model a well-balanced Christian life Ensure the development of individualized plans for each KARM guest Facilitate ongoing plan changes that support individual progress, needs, and challenges Meet with guests as necessary to ensure maximum benefit for the guest Make appropriate internal and external referrals for services Be able to apply the correct resource to the need at hand Ensure consistency in applying KARM safety guidelines, policies, and procedures that impact guest activities and decisions Select, coach, and develop volunteer leaders in key support areas (mentoring, aftercare, prayer, etc.) Ability to lead, guide, encourage, and support volunteers who will work closely with guests Ensure the maintenance of accurate, up-to-date file records for guests in vendor software Exhibit a caring Christian lifestyle to guests, staff, volunteers, and donors Work cooperatively with staff and departments to ensure an effective and efficient guest environment Coordinate work processes with other departments as needed Advocate on behalf of guests Ensure the consistent application of program standards and guidelines, curriculum, and discipleship models Ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change Perform other duties as assigned Requirements Bachelor's in a related field (psychology, social work, counseling, ministry) or equivalent education and experience Master's level education is highly desirable Two years working with the homeless and/or those with substance abuse and/or mental health challenges preferred Ability to clearly explain and present the Christian plan of salvation and lead a person through the process Demonstrated ability to establish a feeling of trust, safety, consistency, and hope Experience with and skilled in leading and coaching others; experience working with volunteers a plus Ability to set and monitor goals for and with individuals Ability to communicate effectively with individuals dealing with various forms of trauma Demonstrated skills in individual and group counseling Ability to maintain organized records Ensure patient confidentiality with the information a guest shares during appointments Ability to effectively adapt to change Good organizational and administrative skills Ability to manage a busy work calendar Ability to build personal relationships and maintain appropriate boundaries with residents Bilingual Preferred Ability to remain respectful and maintain composure in stressful situations Organizational skills with the ability to communicate clearly, both written and verbal Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations Working Conditions Potential high-risk environment at KARM maintained property Work daily with individuals having medical, mental health, and/or addictive behaviors Some local travel may be required for various purposes Exposure to stressful client situations requiring compassion and discernment Walking, standing, sitting, bending, and minimal lifting required Attendance at meetings and occasional special events, sometimes during weekend or evening hours

Launch Point Inc is seeking a fresh and innovative Retail Customer Representative to join our expanding Retail Marketing and Customer Service Department. We pride ourselves on our hands-on training, strong mentorship, and a culture that fuels career development. This is an excellent opportunity for someone eager to launch their career in customer service, brand management, and retail marketing. The ideal candidate will receive full training across all departments within our firm and will quickly become an integral part of our high-performing team. Our motto is perpetual growth and opportunity -and we stand by it. Daily Responsibilities: Track and report sales data and territory assessments to senior leadership Attend daily team meetings to review strategies and tools for success Stay up to date on product knowledge, client promotions, and competitor offerings Represent our clients and educate potential customers in a professional, engaging way Build and maintain long-term customer relationships throughout the experience Travel locally within assigned territories and occasionally for national conferences Qualifications: Bachelor's degree preferred or relevant customer-facing experience Strong problem-solving, influence, and communication skills Previous experience in customer service, retail, or sales is a plus Confident with public speaking and client interactions, both in person and over the phone Flexible schedule and openness to occasional travel Must be local to the Knoxville area, have reliable transportation, and be able to start immediately if hired What We Offer: Full training and mentorship across marketing, sales, and customer service A collaborative, team-first culture with daily support and development Advancement opportunities into leadership and management roles Opportunity to represent nationally recognized brands Travel opportunities for top performers and national networking events

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Since 1991, Emerald Youth Foundation has worked to support Knoxville's youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs. JOB SUMMARY: The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th - through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling. BENEFITS: Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee. Voluntary benefits available for family members Paid Vacation Paid Holidays ESSENTIAL DUTIES: Plan and implement Calling and Career activities within and outside of the Center. Cultivate an inviting learning environment that attracts and keeps students engaged. Guide and enroll students into the grade-level appropriate workshops and classes. Secure and match students with tutors as needed. Help plan and implement college visits. Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family. Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities. Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations. Know students and their families to help maintain participation levels in programs. Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes. Operate technology and prepare and implement learning materials as needed for the program. Ensure snacks are purchased, prepped and provided to students during programs. Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building. Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs. Recruit, train, and supervise additional volunteers to adequately staff Ministry Center. Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event. Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center. Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies. Maintain program budget. Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed Deliver effective and timely communication and ensure staff does the same. Manage additional projects and tasks as assigned and participate with any assigned groups or committees. MINIMUM QUALIFICATIONS: Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards. Education, counseling or related bachelor's degree. Ideally 3-5 years' experience in counseling or youth programs coordination. Must hold or obtain a CDL and drive large vehicles/buses. Must obtain certification in designated Calling & Career assessment. Excellent written and verbal communication skills. Proficient in Microsoft Office software. Able to supervise and motivate team. Attention to detail. Willingness to work extended hours. Ability to work efficiently in a collaborative setting. *Comprehensive engagement = target youth engaged in faith, learning, and health activities

Responsibilities Are you passionate about providing outstanding IT support and helping users solve technical challenges? Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team, you'll be the first point of contact for DHS/TSA staff needing assistance with IT-related issues. Location: On-site in Clinton, TN Shift Schedule: This position requires weekend dayside availability with the following shifts: two 12-hour shifts on Saturday and Sunday, and two 8-hour shifts on Monday and Tuesday. Candidates must be able to rotate shift times as needed. Saturday: 5:30 a.m. - 6:00 p.m. Sunday: 5:30 a.m. - 6:00 p.m. Monday: 7:00 a.m. - 3:30 p.m. Tuesday: 7:00 a.m. - 3:30 p.m. Day to Day Work Responsibilities: Provide technical support for software, hardware, and network issues via phone, email, and social media tools. Walk users through solutions using remote diagnostic techniques and clear, step-by-step communication. Review and prioritizing support requests, troubleshooting technical issues, and escalating complex cases as needed. Support users with requests for information and providing guidance on IT systems and databases. Maintain network records and assisting with documentation, diagrams, and basic system configurations. Collaborate with cross-functional technical teams to resolve service interruptions and improve performance. #TSAImpact Qualifications Basic Qualifications: High School diploma/equivalent and 2-4 years experience. U.S. Citizenship required. Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. Technical Customer Support experience. Experience supporting Office 365 and common IT platforms. Ability to troubleshoot technical issues. Strong writing and communication skills. Problem-solving ability to diagnose and resolve basic technical issues. Ability to work rotating shifts as needed. Preferred Qualifications: Relevant DHS focused experience. Possess attention to detail and follow-through. High level of professionalism and ability to maintain confidentiality. Demonstrates eagerness to learn and flexible with the ability to multi-task. Detail-oriented, reliable, and organized with the ability to multi-task effectively. Professionalism, discretion, and a commitment to maintaining confidentiality. Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Physical Requirements: Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. Ability to lift 40-50 pounds when installing IT equipment. Ability to push/pull carts to transport equipment. Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. Required to have close visual acuity to perform activities such as viewing a computer terminal. Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range The rate / range per hour below represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. SCA / Union / Intern Rate or Range 24.86 EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Description Customer Service Coordinator Join the Explore Industries Team! At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network. About the Role As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience. What You'll Do Process and track customer orders, coordinating delivery schedules with production and logistics teams. Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly. Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment. Manage inventory allocation for consignment or stock customers, integrating units into production schedules. Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy. Identify and implement process improvements to streamline operations and elevate customer satisfaction. What We're Looking For Education & Experience: 2+ years of experience in customer service, logistics coordination, or administrative roles. Proven track record of building and maintaining customer or dealer relationships. Experience thriving in a fast-paced, deadline-driven environment. Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher. Skills & Qualifications: Exceptional organizational and multitasking skills, with a knack for managing competing priorities. Strong communication and relationship-building abilities, with a customer-first approach. Problem-solving mindset, with experience optimizing workflows or processes. Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting. Adaptability to learn new systems and processes, with a willingness to cross-train. Flexibility to support after-hours customer needs when necessary. Why Explore Industries? A dynamic, team-oriented culture where your contributions shape our success. Competitive benefits package, including: Generous Paid Time Off & Holidays 401(k) with company match Medical, Dental & Vision Insurance (optional) Optional Life & Disability Insurance Ready to Dive In? If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you! Learn more about us at exploreindustries.com. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Explore Industries Team! At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network. About the Role As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience. What You'll Do Process and track customer orders, coordinating delivery schedules with production and logistics teams. Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly. Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment. Manage inventory allocation for consignment or stock customers, integrating units into production schedules. Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy. Identify and implement process improvements to streamline operations and elevate customer satisfaction. What We're Looking For Education & Experience: 2+ years of experience in customer service, logistics coordination, or administrative roles. Proven track record of building and maintaining customer or dealer relationships. Experience thriving in a fast-paced, deadline-driven environment. Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher. Skills & Qualifications: Exceptional organizational and multitasking skills, with a knack for managing competing priorities. Strong communication and relationship-building abilities, with a customer-first approach. Problem-solving mindset, with experience optimizing workflows or processes. Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting. Adaptability to learn new systems and processes, with a willingness to cross-train. Flexibility to support after-hours customer needs when necessary. Why Explore Industries? A dynamic, team-oriented culture where your contributions shape our success. Competitive benefits package, including: Generous Paid Time Off & Holidays 401(k) with company match Medical, Dental & Vision Insurance (optional) Optional Life & Disability Insurance Ready to Dive In? If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you! Learn more about us at exploreindustries.com. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Explore Industries Team! At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network. About the Role As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience. What You'll Do Process and track customer orders, coordinating delivery schedules with production and logistics teams. Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly. Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment. Manage inventory allocation for consignment or stock customers, integrating units into production schedules. Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy. Identify and implement process improvements to streamline operations and elevate customer satisfaction. What We're Looking For Education & Experience: 2+ years of experience in customer service, logistics coordination, or administrative roles. Proven track record of building and maintaining customer or dealer relationships. Experience thriving in a fast-paced, deadline-driven environment. Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher. Skills & Qualifications: Exceptional organizational and multitasking skills, with a knack for managing competing priorities. Strong communication and relationship-building abilities, with a customer-first approach. Problem-solving mindset, with experience optimizing workflows or processes. Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting. Adaptability to learn new systems and processes, with a willingness to cross-train. Flexibility to support after-hours customer needs when necessary. Why Explore Industries? A dynamic, team-oriented culture where your contributions shape our success. Competitive benefits package, including: Generous Paid Time Off & Holidays 401(k) with company match Medical, Dental & Vision Insurance (optional) Optional Life & Disability Insurance Ready to Dive In? If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you! Learn more about us at exploreindustries.com. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Account Servicing Representatives (ASR) are responsible for processing client funding requests in an accurate and timely manner. They are responsible for following company guidelines to resolve account exceptions within a reasonable timeframe to ensure optimal outcomes for clients and customers. ASRs are a part of the Loan Servicing Team and work closely with the Customer Success team to ensure customer requests are maintained efficiently to meet the needs and expectations of their assigned customers. RESPONSIBILITIES Ensuring that funding summaries and total sheets are accurate and sent timely to our banking partners and clients. Resolving account exceptions, managing a clean ClearPath Inbox and keeping provider action accounts to a minimum to facilitate prompt funding of accounts. Analyzing customers' exceptions and workmaps to determine ways internally or externally to minimize these activities. Assist in the analysis of customers' performance to identify opportunities for increased loan volume. Report all variances and potential issues to management. Works closely with internal resources to ensure customer and banking partner satisfaction as well as successful problem resolution. Maintains a strong working knowledge of their customers' patient accounting systems and organizational structure. Protect company data at all times. Educate yourself on security measures to protect company property (e.g. shoulder surfing, phishing attacks, etc), be aware if all potential threats and surroundings, never write down information from your computer's monitor, and do not share any company information unless you have confirmed that person's identity. Maintains knowledge of the Bank Secrecy Act (BSA) and the ClearBalance policies that support compliance with BSA. Performs all duties in a manner that fully supports compliance with all laws and ClearBalance policies. Other duties as assigned. EDUCATIONAL AND PROFESSIONAL REQUIREMENTS High School Diploma 2 years of experience in a banking, accounting, or similar business role PERFORMANCE MEASURES Maintain a high level of accuracy in correspondence and reporting to banking partners and clients. Achieve customer objectives defined by company management in the exception process. Maintains high customer satisfaction ratings that meet company standards. Completes required training and development objectives within the assigned time frame. Follow compliance requirements. COMPANY DESCRIPTION: ClearBalance is the leading provider of consumer-friendly patient financing programs to U.S. based hospitals and health systems. Our programs provide a positive experience for patients who need the ability to repay their healthcare expenses with manageable monthly payments while our healthcare partners are able to significantly improve operating margins and minimizes patients referred to collection agencies. ClearBalance has been at the forefront of patient pay management since 1992, setting and delivering a high bar for patient financing solutions, patient pay reimbursement, revenue cycle IT expertise, and the patient/consumer experience.

Are you looking for a growing, but stable company in which to build a career in the Maryville, TN area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist at our retail location in Maryville. We are America's largest, independent propane company with more than 80 locations in 12 states. Due to our culture, these positions have very little turnover. Our Branch Administrators are the primary, first line of contact for our customers. They answer the phones, work heavily in our Point-of-Sale system, coordinate the deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling. Key qualifications include: High school diploma required; some college or earned degree helpful Professional, friendly demeanor Ability to work regularly in a fast-paced, retail setting Solid computer skills and the ability to learn new software Reliable; solid work ethic Desire to work M-F from 8-5 with occasional overtime particularly ahead of and during our peak winter demand time of year Pass pre-employment background check, drug screening, and other pre-employment steps *Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important. Competitive pay will depend on prior experience. Excellent benefits and a quarterly bonus opportunity are included. Ongoing training and a solid company culture await you! If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration. Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted. Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.

ABOUT US: The Metropolitan Knoxville Airport Authority Established in 1978, the Metropolitan Knoxville Airport Authority (MKAA) is a nonprofit organization responsible for operating McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX). With 88-years of service to the East Tennessee region, MKAA plays a vital role in the national air transportation network. Centrally located within a day's drive or a short flight from major cities, our airports are key gateways for travelers and businesses alike. If you're passionate about contributing to the continued success and growth of McGhee Tyson and Downtown Island Airports, we invite you to explore this opportunity further. The Position: As a part of the Operations Department of the Metropolitan Knoxville Airport Authority , we are are currently seeking a non-exempt Building Services Specialist responsible for maintaining clean and safe facilities by sweeping, mopping, scrubbing, vacuuming, and caring for both hard floors and carpets. Duties include gathering and emptying trash and recycling, servicing and restocking restrooms, and cleaning windows, glass, furniture, fixtures, and walls. Staff follow proper procedures for using chemical cleaners and equipment, preparing cleaning solutions as needed. They assist passengers with general information, report major repairs, and request necessary supplies. Additional responsibilities include removing snow from entrances, spreading de-icing chemicals, monitoring building premises for safety hazards like spills or slippery floors, and operating balers and compactors for recycling. Responsibilities: Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Gather and empty trash/recycling receptacles. Service, clean, and restock restrooms. Clean windows, glass partitions, or mirrors. Dust/polish furniture, fixtures, stainless and walls. Strip, seal, finish, and polish hard floors and steam-clean or shampoo carpets. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications. Assist passengers with general information and direction, as needed. Notify leaders concerning the need for major repairs or additions to building operating systems. Request supplies or equipment needed for cleaning duties. Remove snow from building entrances with snow shovels and spread snow-melting chemicals. Monitor building premises for safety by observing the areas for spills, water puddles, and other things that could cause a slippery floor. Operate balers and compactors to process recycling products. Performs related work as required. The Ideal Candidate: The ideal candidate will possess strong organizational and time management skills, along with the ability to actively listen and accurately interpret verbal instructions. Attention to detail is essential, as is the ability to identify tasks that need to be completed without direct supervision. Candidates should be capable of establishing and maintaining effective working relationships, delivering general customer service, following both verbal and written directions and proficient in using a two-way radio. A general understanding of cleaning and sanitizing techniques, appropriate cleaning solutions, equipment, tools, and health and safety procedures is preferred. On-the-job training will be provided. Flexibility to work various shifts, including weekends, is a must. Minimum Qualifications: High School diploma or equivalent preferred; and less than 1-year of experience in custodial work. Salary and Compensation: The salary for this position is $16/hour. MKAA offers a very competitive benefit package for this position, including medical/dental/vision benefits, disability/life insurance, vacation leave, sick leave, and a 401(a) retirement program. Deadline to Apply: For best consideration, apply by Sunday, January 4, 2026. *** Position open until filled . Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Resumes/Applications must be received by the stated deadline, or postmarked by the deadline date, to be considered. No phone calls or emails please. Applicants must submit ALL the following to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed). Selection Process: Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing. Applicants must be currently authorized to work in the United States on a long-term basis. The Metropolitan Knoxville Airport Authority conducts random employee drug screening. The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. Essential Duties and Responsibilities: • Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. • Extensive client contact , involved in all activities that align with prospective and existing clients • Performs account maintenance including money transfer requests, address changes, etc. • Serves as liaison and between sales team, compliance, and other business lines throughout the firm • Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures • Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation • May attend client meetings, prospect meeting, and client/marketing events • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. • Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support • Fulfill financial advisor requests and resolve service-related issues and inquiries • Process tasks and resolve issues in a timely and accurate manner • Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times • Maintain a focus on continuous improvement and provides feedback on system enhancements • Master technology to ensure it is being used to its full benefit Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Job Description Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you're capable of more - but your current environment isn't giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you're tired of: Being treated like a number Managers who hover instead of supporting Companies that limit your income Environments with no energy, no vision, and no room to advance …and you're ready for: A winning team with high standards A role where your performance matters and gets rewarded Leadership that empowers instead of micromanages A workplace built on respect, integrity, and family values A compensation model with substantial earning potential A culture where people show up excited to work …then you might be exactly who we're looking for. The Role: Client Appointment Specialist You'll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You'll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required - just the desire to win and grow. Why Riverview Decks? A leadership team that actually cares A positive, family-centered culture Competitive base pay + bonus structure A clear path to grow your income A stable industry with year-round work A team that values you personally and professionally If you're done settling for mediocre and ready to join a team that's going somewhere, we want to talk to you. Compensation: $55,300 - $65,400 yearly Responsibilities: Lead Intake & Client Communication Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy. Respond to all new leads within 5 minutes (speed-to-lead standard). Use Riverview's intake script to gather homeowner details, property information, and project goals. Confirm homeowner email, address, phone number, and availability. Communicate clearly with homeowners about next steps and what to expect. Lead Scoring & Qualification Score every lead using Riverview's 5-Factor Lead Scoring System. Classify leads into the correct tier (Information Gathering → Ready Yesterday). Confirm whether all decision makers will be present at the appointment using Riverview's non-confrontational script. Verify homeownership (no renters). Request photos or supporting details when needed. Appointment Scheduling & Calendar Management Book appointments using Riverview's same-day/next-day priority system. Ensure appointments fall within established time windows and calendar rules. Confirm appointments with homeowners by call and text. Assign the correct Deck Consultant based on lead score and territory. Verify address accuracy and driving logistics between appointments. Prevent double-bookings and routing conflicts. AI Lead Review & Validation Review all appointments scheduled by the AI Booking Agent. Correct or update any inaccurate information supplied by AI. Validate the homeowner's info, score the lead (if missing), and confirm the consultant assignment. Contact the homeowner to confirm appointment details. Pipeline & CRM Management Keep CRM clean, organized, and fully up-to-date at all times. Enter call notes, homeowner details, decision-maker info, and lead scores. Maintain zero unresolved tasks by the end of the shift. Merge duplicates, fix missing data, update statuses, and tag leads accurately. Prepare next-day consultant routes and finalize logistics. Productive Downtime Tasks (Instead of browsing phones or the internet) Re-engage cold leads from the last 30-90 days. Follow up with no-shows and reschedule appointments. Request missing photos. Audit AI-booked leads and identify errors. Track lead source patterns and appointment quality. Update scripts and FAQs. Review and improve client communication templates. Verify reminders, emails, and decision-makers for next-day appointments. Consultant Support Provide consultants with clear, accurate appointment details. Send appointment reminders to homeowners. Prepare notes, routing, and project context for each appointment. Alert consultants to special instructions or concerns. Prevent wasted trips by ensuring clean, accurate appointment data. Shift Discipline & Break Compliance Adhere to structured shift format: 7:00 AM - 8:00 PM. Follow scheduled break times: four 15-minute breaks + one 30-minute lunch. Stay at the workstation during work periods. Maintain professional demeanor and focused workflow. No personal cell phone usage, no streaming, no unrelated browsing. Team Collaboration & Reporting Report directly to the Sales Manager. Communicate daily updates, issues, and performance results. Participate in weekly coaching and KPI review sessions. Provide input to improve scripts, tools, and client experience processes. Performance Metrics (KPIs) Your performance will be measured on: Speed-to-lead response time Booking-to-set rate (must maintain ≥85%) Appointment show rate Lead scoring accuracy Routing & address accuracy CRM cleanliness Confirmation success rate Weekly accuracy and show-rate bonuses Overall professionalism and reliability Qualifications: Required Qualifications These are the non-negotiables. Outstanding verbal communication skills Able to speak clearly, confidently, and professionally on the phone with homeowners. Fast and accurate typing/data entry Must be able to update CRM fields quickly and without errors while speaking with clients. Organized and detail-oriented This role requires precise scheduling, address checks, routing logic, and CRM record accuracy. Comfortable with structured, disciplined workflows Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols. Ability to follow scripts while still sounding natural Must maintain Riverview's tone, convey confidence, and avoid robotic delivery. Strong problem-solving skills Able to think through routing conflicts, miscommunication issues, and homeowner objections. High reliability and punctuality This position supports consultants and revenue flow - consistency is EVERYTHING. Comfortable with accountability and KPIs Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead). Basic competency with Google Maps and online tools Must verify addresses, routing, and appointment viability quickly. Ability to sit focused for long periods This is a desk-based, communication-heavy role. Professional, friendly, and solution-focused demeanor Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. Experience in appointment setting, scheduling, or customer service (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.) Experience with CRMs (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.) Prior experience in home services or trades Not needed, but it helps them understand deck projects, timelines, and homeowner concerns. Experience working in a high-performance environment (Sales floor, dealership, service coordinator, real estate office, etc.) Ability to handle objections gracefully Comfortable asking key questions without being confrontational. Comfort working with AI tools and automation Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. Self-motivated, not someone who needs babysitting Enjoys structure and clear expectations Can stay focused without distraction Handles pressure while staying kind and professional Enjoys helping people and creating clarity for them Wants a stable long-term position Prefers consistent, predictable, process-driven work Likes being part of a winning team Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). Must value family-friendly culture Must respect team members and homeowners Must want to be part of a high-performance environment Must be willing to grow professionally Must bring positive energy to the team Must align with Riverview's standards of craftsmanship, integrity, and communication About Company Prompt & Professional Proactive Communication - We take pride in showing up when we say we will, and treating you with the respect and professionalism that you deserve while communicating with transparency. Service-minded - We naturally like to find solutions to problems and to generally help people in any way we can. We put clients first. Listen more than you speak with the intent to understand - We focus directly on what is being said so that we can be sure to address your primary concerns and objectives. Roll out the red carpet for others as a servant leader - We truly want your experience to be magnificent and filled with joyful milestones that result in an amazing transformation. We are truly here to serve you. Zero Excuses - We tolerate zero excuses in our environment.

Job DescriptionSalary: Since 1991, Emerald Youth Foundation has worked to support Knoxvilles youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs. JOB SUMMARY: The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling. BENEFITS: Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee. Voluntary benefits available for family members Paid Vacation Paid Holidays ESSENTIAL DUTIES: Plan and implement Calling and Career activities within and outside of the Center. Cultivate an inviting learning environment that attracts and keeps students engaged. Guide and enroll students into the grade-level appropriate workshops and classes. Secure and match students with tutors as needed. Help plan and implement college visits. Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family. Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities. Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations. Know students and their families to help maintain participation levels in programs. Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes. Operate technology and prepare and implement learning materials as needed for the program. Ensure snacks are purchased, prepped and provided to students during programs. Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building. Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs. Recruit, train, and supervise additional volunteers to adequately staff Ministry Center. Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event. Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center. Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies. Maintain program budget. Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed Deliver effective and timely communication and ensure staff does the same. Manage additional projects and tasks as assigned and participate with any assigned groups or committees. MINIMUM QUALIFICATIONS: Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards. Education, counseling or related bachelors degree. Ideally 3-5 years experience in counseling or youth programs coordination. Must hold or obtain a CDL and drive large vehicles/buses. Must obtain certification in designated Calling & Career assessment. Excellent written and verbal communication skills. Proficient in Microsoft Office software. Able to supervise and motivate team. Attention to detail. Willingness to work extended hours. Ability to work efficiently in a collaborative setting. *Comprehensive engagement = target youth engaged in faith, learning, and health activities

Job Description Are you looking for a growing, but stable company in which to build a career in the Maryville, TN area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist at our retail location in Maryville. We are America's largest, independent propane company with more than 80 locations in 12 states. Due to our culture, these positions have very little turnover. Our Branch Administrators are the primary, first line of contact for our customers. They answer the phones, work heavily in our Point-of-Sale system, coordinate the deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling. Key qualifications include: High school diploma required; some college or earned degree helpful Professional, friendly demeanor Ability to work regularly in a fast-paced, retail setting Solid computer skills and the ability to learn new software Reliable; solid work ethic Desire to work M-F from 8-5 with occasional overtime particularly ahead of and during our peak winter demand time of year Pass pre-employment background check, drug screening, and other pre-employment steps *Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important. Competitive pay will depend on prior experience. Excellent benefits and a quarterly bonus opportunity are included. Ongoing training and a solid company culture await you! If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration. Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted. Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.

The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems. Essential Duties and Responsibilities: * Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned. * Extensive client contact , involved in all activities that align with prospective and existing clients * Performs account maintenance including money transfer requests, address changes, etc. * Serves as liaison and between sales team, compliance, and other business lines throughout the firm * Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures * Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation * May attend client meetings, prospect meeting, and client/marketing events * Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment. * Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support * Fulfill financial advisor requests and resolve service-related issues and inquiries * Process tasks and resolve issues in a timely and accurate manner * Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times * Maintain a focus on continuous improvement and provides feedback on system enhancements * Master technology to ensure it is being used to its full benefit Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. 0-2 years' experience required; 2-4 years' experience preferred 2. High School diploma required for consideration (or equivalent); Bachelors preferred 3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred 4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful 5. FINRA Licenses : Series 7, 66/63 preferred 6. Appropriate State Life & Health Insurance licenses preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube